Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc

To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets

Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer

Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards

Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry

Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required

Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Role

The Accounts Receivable Specialist key responsibilities include collection of outstanding invoices, resolving customer disputes and invoice discrepancies, obtaining scheduled payment dates, prompt reconciliation of accounts, and reporting. This position works closely with the finance team and reports to the Regional Assistant Controller.

This opportunity will appeal to someone who thrives in the fast paced, growing company and enjoys the challenges of developing a solid corporate foundation. As the organisation grows, so will the demands of this position. The ideal candidate is a hands-on strategic individual who is happy to roll-up their sleeves and move between responsibility levels. You must be able to work well independently as well as in a highly collaborative team environment.

Responsibilities – (APJ)

Customer Invoices and Collection

· Communicate with customers to obtain collections in a timely manner

· Track account details for non-payments, delayed payments or other irregularities

· Collect outstanding from customers in Indonesia and India billed via Kofax Inc (HQ)

· Resolve invoicing disputes and customer discrepancies

· Liaising with Order Fulfilment team on invoice uploaded to portal

· Maintain a copy of sales tax invoices generated by Order Fulfilment team

· Arrange to send out hard copies of Tax Invoice upon customer request

· Co-ordinate invoice supporting document, i.e. JCT

Reporting and reconciliation

· Reconcile customer accounts

· Preparation of monthly AR aging, 90 days and Bad Debt reports

· Prepare or reconcile quarterly commission clawback report

· Prepare invoice completeness check and invoice filing

· Provide sales tax reconciliation to GL team for GST/CT filing

· Monthly cashflow collection projection and analysis

Customer Tax Related

· Check invoices to ensure tax is applied correctly, such as Service Tax in Malaysia

· Help with providing tax form and certificate of residence

· Follow up with the customer for the withholding tax (WHT) receipt

Others

· Prepare customer credit limit requests for approval, as required and annually

· Liaise with global on global customer credit limit setup

· Adhere to company credit and collection standards and policies

· Update customers’ credit limit setup in ERP system

· Monitor customers’ credit hold in ERP system

· Generate and distribute customer monthly statement of accounts

· Check AR generic emails and action as required

· Support global and APJ financial auditing

· Participate and provide information for customer tenders

· Provide information for vendor onboarding

· Adhoc AR, invoice and customer related enquiries or reporting requests.

Requirement

· Degree holder in Accounting, Finance or higher

· 2 – 5 years accounts receivable, credit and collection, experience

· Experience in accounting system (e.g. Oracle or NetSuite), Microsoft Excel & Word

· Knowledge of general accounting procedures

· Ability to organise and prioritise work

· Attention to detail and accuracy

· Excellent IT user skills

· Excellent communication and interpersonal skills, including written communication

· Ability to work effectively in a team environment, as well as independently

John Koh

Quess Selection & Services

EA Licence Number: 23C2060

Registration ID is R1110099

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience, and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Responsibilities

• Ability to lead the team and assist in preparation of BIM model and content for BIM Coordination meetings
• Adhere to BIM execution plan and project workflow criteria under the direction of Architect incharge
• Support project team and efficiency in workflow to achieve BIM deliverables as per requirements timely
• Leveraging BIM software and tools as a methodology to coordinate design documentation
• Assist in updating BIM standard and template for the project
• Be familiar with BIM submission, regulations and guidelines
• Provide guidance and conduct in-house BIM training to other team members
• Develop discipline specific BIM modelling content

Requirements

• Degree in Architecture or equivalent from any recognised tertiary institution preferred
• Specialist Diploma in BIM
• Minimum 5 years relevant working experience in building construction (Architecture), Singapore
• Good knowledge of Authorities' requirements and overall project process
• 5 days work week, Mondays to Fridays
• Working location: Central, Singapore

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Description

• Develop, validate and perform bioassays and bioanalytical assays in compliance with FDA/EMA and GLP guidelines
• Refine current method in response to changing requirements of drug development
• Prepare study plan and study data of assays performed
• Analyse and present data/results
• Document work, results, analyses and findings in laboratory notebooks or study folders as appropriate according to workflow
• Draft SOPs and study reports
• Perform literature review for various drug pipelines and assays as required
• Meet project milestones with set quality
• Ensure scientific integrity of studies conducted and reports submitted

Requirements

• BSc or MSc in biomedical science, life science or equivalent
• Prior research and development experience are required
• Proficient in mammalian cell culture and aseptic techniques is a must
• Experience in ligand binding assays mainly ELISA, cell-based assays, SDS-PAGE, western blot and reporter assays is highly desirable
• Good knowledge of cell based (potency) or ligand binding assays required in drug development process
• Proficient with office software (MS office, Teams), and familiar with statistical tools (Graphpad Prism, XLSTAT or PLA)
• Knowledge of bioassays, bioanalytics and its method validation, GLP and ISO17025 is a plus
• Good written and verbal communication skills
• Superior problem solving and troubleshooting skills, attention to details
• Good interpersonal skills

You will assist the engineers in maintaining and repairing of electronics & communications equipment which include CCTV, Card Access, Trunk Radio, UPS and other electronics equipment. You will also perform site supervision of E&C projects and be involved in the procurement of E&C systems/equipment.

Digital Transformation:

· Collaborate with cross-functional teams to identify opportunities for digitalization within logistics processes.

· Implement and maintain digital systems, including warehouse management systems (WMS), transportation management systems (TMS), and IoT devices.

· Ensure seamless data flow between various logistics platforms.

System Configuration and Customization:

· Configure and customize logistics software to meet specific business requirements.

· Troubleshoot system issues, perform upgrades, and enhance functionality.

· Integrate APIs and third-party tools for seamless data exchange.

Data Analytics and Reporting:

· Analyze logistics data to derive actionable insights.

· Create dashboards, reports, and visualizations to monitor performance metrics.

· Optimize routes, inventory levels, and resource allocation based on data-driven recommendations.

Cybersecurity and Compliance:

· Maintain data security protocols for digital systems.

· Ensure compliance with industry standards (e.g., GDPR, ISO) and protect sensitive information.

· Conduct regular vulnerability assessments and implement necessary safeguards.

Training and Support:

· Train logistics staff on using digital tools effectively.

· Provide technical support during system implementations and upgrades.

· Foster a culture of continuous learning and adoption of digital best practices.

Requirements:

· At least NITEC/Higher NITEC in a technical discipline

· Willing to work outdoors and at heights

· Experience in maintenance methodology will be an advantage

Queenie Chua

R24125459

About BullionStar:
BullionStar is a trusted and premier bullion dealer in the precious metals industry, providing customers with a convenient and secure platform to buy, sell, and store bullion. With a strong focus on transparency and regulatory compliance, we are committed to maintaining the highest standards of integrity in all our operations.

Job Summary:
BullionStar is seeking an experienced and detail-oriented AML Compliance Specialist to join our team. The successful candidate will be responsible for ensuring that BullionStar adheres to all applicable Anti-Money Laundering (AML) regulations and guidelines, implementing effective AML controls, and supporting the continuous improvement of our compliance framework.

Key Responsibilities:

• AML Management: Provide support to develop, implement, and maintain the company’s AML policies, procedures, and controls to ensure compliance with MAS regulations and local legislations.
• Transaction Monitoring: Conduct transaction monitoring to detect and report suspicious activities. Review and analyse alerts generated by our AML monitoring system.
• KYC/Customer Due Diligence: Conduct Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Customer Due Diligence (ECDD) processes for new and existing customers. Review information and documentation received, ensuring accuracy and compliance with regulatory requirements. Approve or escalate cases as needed to ensure proper risk assessment is completed before allowing transactions to proceed.
• Customer Liaison: Work directly with customers to guide them through KYC/AML documentation processes, answer inquiries, and ensure compliance is maintained.
• Reporting: Prepare and submit Cash Transaction Reports (CTRs) and Suspicious Transaction Reports (STRs) to the relevant authorities in a timely manner.
• Training & Awareness: Provide regular AML training and guidance to employees to enhance their understanding of AML obligations and best practices.
• Regulatory Reporting: Ensure accurate and timely submission of regulatory reports and filings as required by MAS and other regulatory bodies.
• Continuous Improvement: Stay updated on changes in AML laws, regulations, and best practices. Recommend and implement enhancements to the AML compliance framework.
• Collaboration: Work closely with other departments, including stakeholders, legal, and operations, to ensure a cohesive approach to compliance.

Qualifications:

• Diploma in Finance, Business, Law, or any related field.
• Minimum of 2-3 years of experience in AML compliance, preferably within the financial services or precious metals industry.
• Strong knowledge of MAS AML/CFT regulations and PEP screening.
• Experience with transaction monitoring systems and KYC/CDD/ECDD processes.
• Excellent analytical skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to train others.

Location

The job location is at 45 New Bridge Road. This bustling location is located in between Chinatown and Clarke Quay with the Clarke Quay MRT located just across the road making commuting easy.

Salary and Benefits

The salary is dependent on your capability, experience and skills. The typical starting salary is from SGD 3,000 to SGD 5,000 per month for a driven candidate plus up to three month's bonus salary. BullionStar furthermore offers reimbursement of medical bills and access to an employee health and fitness benefit program.

Established maid agency in Singapore looking for sale consultant in Bukit Timah and Thomson area. Basic salary $2800 to $3500.

Who Are We Looking For?

• Individuals with a passion or the potential to develop a passion for the recruitment industry.
• Results-driven and sales-oriented professionals.
• Strong communicators with excellent interpersonal skills.
• Proficient in MS Office and HR-related software.
• Able to thrive in a fast-paced, dynamic environment.

Key Responsibilities

• Negotiate business terms effectively with clients.
• Collaborate with clients to understand staffing needs and job specifications.
• Build strong client relationships through follow-ups and regular engagement.
• Perform cold-calling to create new opportunities.
• Develop innovative sales strategies to drive business growth.
• Utilize various company channels to source and screen potential candidates.
• Conduct interviews and assessments to evaluate candidate suitability.
• Prepare preliminary candidate biodata and documentation for admin refinement.
• Learn and adapt to company software, managing client records efficiently.
• Maintain accurate records of job openings and candidate information.
• Provide regular updates to clients on the recruitment process and liaise closely with administrative teams.
• Contribute to team projects and initiatives as required.

Benefits

• Competitive basic salary with performance-based commission and bonus.
• Individuals with CEI certification will have an advantage. If not certified, successful candidates will be sponsored for the CEI course and examination.

If you're a motivated professional passionate about recruitment and business development, we encourage you to seize this exciting opportunity to grow with us! Apply today and become a valuable part of our team.

Objective of the role:

Drive revenue growth and market expansion for our Industrial Air and Water Treatment systems in Singapore and the region. Develop and implement sales strategies to achieve ambitious sales targets, enhance customer satisfaction, and solidify the company's position as a leading provider in the industry.

Responsibilities:

• Represent the company effectively with comprehensive knowledge of our offerings in Industrial Air and Water Treatment systems.
• Conduct market research on consumer needs and identify how our solutions address them.
• Achieve company objectives by planning thoroughly, sales goals, analyzing performance data, and making forecasts.
• Generate and qualify leads, manage sales opportunities through to closure, and secure customer contracts.
• Lead and develop a high-performing sales team to achieve and exceed sales targets

Requirements:

• Proven record of success with the entire sales process, from planning to closing.
• Excellent communication, interpersonal, and organizational skills.
• Superb leadership ability.
• Potential traveling at least 10% of the time.
• Preferable relevant experiences in Semiconductor Industry.
• Preferably with Engineering background.

1) Proven experience as a Sales Executive or similar role.

2) Strong understanding of sales principles and customer service practices.

3) Excellent communication and interpersonal skills.

4) Ability to build and maintain relationships with clients.

5) Ability to work independently and as part of a team.

6) Strong organizational and time-management skills.

• Coordinate & handle customer related issues (customer service, service recovery, after-sales support, business concerns & payment)
• Manage & follow up enquiries from customers
• Build and maintain strong relationships with customers, provide excellent customer support and resolve issues
• Assist in sourcing of new opportunities, including cold calling and networking
• Work with internal teams to address operational issues and ensure a smooth and efficient sales process for our customers
• Generate sales quotations and sales report
• Ad-hoc duties as assigned
• Training will be provided

Job Description

• To generate, maintain and further develop sales forecasts for allocated customers’ accounts.
• To develop a new customer base through cold-calling, relationship management and industry contacts to maintain strong account relationships with the customers.
• To work cross-organizationally to coordinate pre-sales, professional services and support resources to drive successful solutions for customers.
• To achieve sales quota through identifying and gaining business from customers or new prospects and ensuring customer satisfaction through the products and services provided.
• To have a good understanding of IT Products Solutions and Services.
• To participate in the development of value propositions and to negotiate successfully to close sales.
• To report on customer activities and general market activities at weekly sales meeting review.

Job Requirements

• Minimum 2 to 3 sales experiences in the relevant IT industry.
• IT Product Solution knowledge in Information Technology.
• Strong presentation and negotiation influencing skills.
• Excellent communication skills in both written and oral
• Track record of consistent sales quota achievement and must be results-driven to achieve the target.
• Possess the ability to understand business problems that the prospects are resolving and able to qualify sales opportunities.
• Possess at least a Diploma in any discipline.

Rajkumar Renganathan

EA Licence Number: 23C2060 Registration ID is R1983662

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

• Hybrid Working Arrangement
• Great Working Environment and Team Culture
• Centrally Located

Job Description & Requirements

• Identify and map out solution providers in your target market
• Contact that market through calls and meetings.
• Build strong relationships through your market intelligence and strong client delivery to grow your events
• Have a deep understanding of your clients' business objectives to make your event an integral part of the development strategy
• Creative unique package development to suit your clients objectives through conferences and an online platform
• Create in depth proposals that meet all the clients objectives

The Ideal Candidate:

• Accumulated good sales experience in Conferences, Events, Advertising, Media or Market Research
• B2B sales exeperience
• Analytical personality
• Good interpersonal and communication skills
• Strong drive to succeed
• Good team player

Sales Engineer

A Global US MNC that designs and manufactures industrial electric heaters, sensors, and controllers is looking for an experienced Sales Engineer selling into major industrial companies like Life Sciences, Medical, Food and Beverages, Oil & Gas, Power and Renewable Energy Industries to join their growing team.

Position Summary

• Identify and win sales opportunities to realize strategic objectives within Area of Responsibility (AOR) and provide product and application knowledge for customers and other Sales team members.
• Responsible for the advanced skills of sales positioning, product instruction and customer application solving techniques.
• The Sales Engineer will be subject matter expert in the applications of thermal products with a strategic focus on attraction and retention of accounts within assigned coverage areas.

Job Description:

• Manages day to day operations;
• Interprets policies and changes to policy;
• Applies experience and expertise to reach solutions;
• Recognizes, analyzes, and summarize trends;
• Understands the business operations;
• Facilitates, coaches, and mentors others;
• Solves complex problems;
• Leads process improvement in area of expertise;
• Understands the industry and the competitive environment of the organization;
• Determine how new technology can be incorporated into current environment;
• Determines scope, budget, and implementation timeframes of assigned projects;Controls expenses;
• Understands the financial aspects of the business;
• Makes sound decisions based on evaluation of available information;
• Manages internal and external two-way communications to promote the best interest of all parties;
• Develops strong relationships and provides effective communication, prioritization, and alignment;
• Fosters collaboration;
• Promotes consensus;
• Identifies team member development needs and provides career coaching and planning assistance;

Skills, Abilities and Mastery

Services

• Provides detailed Product, Application and Thermal System knowledge to customers;
• Utilizing proven sales tactics identify and close sales opportunities to realize strategic objectives within Area of Responsibility (AOR);
• Calls on Advocate and Key level customer accounts to identify thermal solution needs;
• Closes orders via team selling in AOR;
• Establishes goals and monitors progress toward revenue goals & territory targets;
• Responsible for new product promotion and training within AOR;
• Translates the enterprise business needs into tangible actions to achieve sales goals;
• Discerns customer queries and escalations to determine appropriate response(s) and resolutions;
• Mentors sales team members and factory support staff on complex selling situations;

Planning

• Participate in account strategy development with other sales channels and professionals;
• Work with internal technical sales support to develop on quote / proposal delivery and negotiations;
• Coordinate customer issue resolution with internal resources;

Business Partner

• Work closely with marketing on sales collateral needs and opportunities;
• Partner with marketing on Environment of the Customer / Voice of the Customer (EOC/VOC) opportunities, product life cycle, and other product management initiatives;
• Build collaborative relationships to improve customer value;

Center of Expertise (COE)

• Opportunity Management Process understanding;
• Lead Management Process;
• Conversion Penetration Retention (CPR) Process Knowledge;
• All levels of Product Quote Generation and Pricing Execution (within the pricing and quoting guidelines);
• CRM;
• Forecasting;
• Establishes and adheres to selling process

Education, Experience and Certification Requirements

• Bachelor’s degree in related field for applicable jobs and 8+ years’ experience;
• Technical certificate considered with appropriate experience and performance;
• Project management experience;
• Leadership training

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

Employer: A well-established jewelry company with a pleasant working environment.

Company Size: Over 20 employees.

Job Responsibilities:

- Greet customers and provide excellent service.
- Introduce and sell jewelry products to customers.

Requirements:

- Related experience required.

Benefits:

- Annual and medical leave according to local labor laws.

- Performance-based annual bonus (minimum of 1 month’s salary).

• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence.
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Continually assess current business distribution channels, develop and evaluate their performance, and manage conflict, ensuring alignment with territory plans.
• Serve as the internal and external face of the organization.

Requirements:

• Bachelor Degree and above in any field.
• Successful previous experience as a sales representative or sales manager in the apparel industry, consistently meeting or exceeding targets.
• Proven ability to drive the sales process from plan to close.
• Ability to identify and sell to customer needs.
• Good communication, coordination, organization and overall management skills, adhering to the customer-first and quality service management.
• Have a positive working mindset and a strong sense of responsibility.
• Have strong sense of service, good-thinking and essential leadership insights.

Essential Functions (Responsibilities):

- Develop and grow key accounts in the Oil & Gas sector, Pharmaceutical and other industrial sectors contribute company growth objectives in Singapore.

- Provide technical sales support and consultation to clients for the sale of electrical products in order to develop business opportunities and penetrate clients.

- Perform all aspects of selling to maintain and develop new or existing customers including: take-offs, project quotations, closing orders, preparation of submittals and resolving customer problems.

- Meet or exceed budgeted sales and gross margin targets with assigned accounts.

- Focus on identifying specific technical requirements of customers while simultaneously collecting commercial and competitive information associated with each account

- Cultivate effective long-term relationships at all levels of the customer organization.

- Attain expert knowledge of products, electrical goods market and competition.

Qualifications/Requirements:

- Formal Electrical Engineering qualification (Diploma/Certification)

- Strong technical and commercial background.

- Minimum 1 to 2 years of proven sales experience to industrial customers

- Electrical product knowledge

- Very strong consultative selling, interpersonal, and negotiation skills

- Resourceful and results-oriented.

-Highly motivated, self-confident, self-starting work ethic with good networking abilities

- Team player who works well in global teams

- Good command of spoken/written English

- Have own car

** Package up to 55K a year **

Job Description: Sales Manager

At AIRSTYLE, we are dedicated to providing top-tier customer service for all your repair needs. We specialize in delivering high-quality services, including normal aircon servicing, chemical washes, and aircon gas top-ups. Our approach prioritizes thorough consultations to help customers make informed decisions about their home or business air conditioning systems. We not only address immediate repair needs but also aim to prevent future issues with proactive solutions.

Position: Sales Manager

We are seeking a Sales Manager who will play a key role in ensuring seamless communication with potential and existing clients, scheduling services, and managing customer inquiries.

Key Responsibilities:

- Manage inbound customer calls and inquiries regarding our services.

- Provide detailed explanations of our services, including normal servicing, aircon chemical washes, and gas top-ups.

- Coordinate and plan service schedules for confirmed client bookings and ensure the schedule is sent weekly to the manager.

- Handle and respond to email inquiries professionally and promptly.

- Monitor and manage inquiries received through Carousell, ensuring timely follow-up and client engagement.

- Identify potential leads from customer interactions and convert them into confirmed service bookings.

- Maintain strong client relationships by addressing their needs and following up on post-service satisfaction.

- Prepare and submit a weekly schedule of confirmed service bookings.

- Provide regular updates on sales performance and inquiry responses.

Qualifications:

- Strong communication skills, both written and verbal.

- Excellent organizational skills and attention to detail.

- Ability to multitask and prioritize effectively.

- Previous experience in sales or customer service roles is a plus.

- Familiarity with using platforms such as Carousell and email for business inquiries.

Responsibilities

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Understand our ideal customers and how they relate to our products.
• Recruit sales representatives, set objectives, train and coach them, and monitor their performance
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
• Manage the month-end and year-end close processes
• Promoting the organization and products.
• Setting discount rates and determining price schedules

Required skills and qualifications

• Experience in customer relationship management.
• Proven record of success with the entire sales process, from planning to closing
• Excellent communication, interpersonal, and organizational skills
• Superb leadership ability
• Dedication to providing great customer service.
• Ability to travel at least 20% of the time
• Standby for 24 hours
• Ability to lead a sales team.
• Ability to handle customers’ requests and complaints with grace
• Ability to work under pressure and meet deadlines

The Senior Client Success Specialist is an advanced subject matter expert, responsible for building and maintaining the client relationship to drive value for the client and increased lifetime value for the organization.

This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for larger clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.

Acting as the clients’ trusted advisor they help the client realize value from their relationship with the organization and ensure the client’s relationship experience is a positive one.

This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.

Core Duties and Responsibilities

Client Nurture / Relationship -

• Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’ through periodic engagements
• Coordination of new client on-boarding responsibilities, including set-up of the client onto the Client Portals (plus other associated activities).
• Ensures the client can interact successfully with the company and to optimize the engagement (measurable through improving CSAT).
• Preparation and implementation of weekly/monthly/quarterly/bi-annual client service meetings, client audits, client satisfaction surveys as well as tracking of service issues, quality assurance metrics and complaints (including being the first point of contact for complaints and escalations)
• Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within the company.
• Gathers and tracks client requirements and specifications, including changes throughout the life of the contract and associated approvals/authorisations from the client and the company
• Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
• Control and management of the commercial client contribution, monitoring of the ordering and billing processes as well as chasing outstanding payments/receivables. Development of client interfaces and systems (for example CRM and Change Management Systems)

Adoption Charter -

• Ensures the client is aware of and is successfully adopting offer features and increasing their usage of services (as appropriate).
• Proactively helps the client to realize demonstrable value from the offers and meet their original business (procurement) objectives.

Expansion Charter -

• Drives up-sell of existing offers/services and close the deals to achieve revenue targets.
• Identifies cross-sell opportunities (to extend company's footprint with the client) and facilitates engagement with Sales/GTM functions to engage the client on these opportunities.

Renewal Charter -

• Demonstrates the value delivered by the company throughout the lifetime of the contract and drives a successful and on-time renewal.
• Minimizes churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process.
• Prepares status reports to keep management, clients, and project team informed of project status, renewal business metrics and related issues
• Recommends appropriate process and procedure revisions in support of continuous improvement.

Client Success Practice -

• Be an active member of the Regional and Global CS Management practice (including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community).
• Responsible for Data Quality Management within own client portfolio.
• Must be able to respond to emergency situations at the data center and to carry a cell phone and provide 24 x 7 support as needed.
• Periodic travel to other NTT GDC locations, and client or vendor sites.
• Builds and maintains Client Success Management skills and operating knowledge.
• Builds and maintains an up-to-date knowledge of company offers.

Knowledge, Skills and Attributes:

• Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level.
• Possess excellent problem solving, critical thinking, client service, verbal and written communication skills.
• Advanced account planning and stakeholder mapping and management techniques documented in Account Plans
• Ability to interpret a client’s business strategy / plans and understand opportunities for company solutions/services.
• Advanced knowledge of company offers and services, including the core functionality and features, linkage within organization's service portfolio, pricing structures, client benefits.
• Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight company's expertise and differentiated offerings and position “partnership” offerings with the client.
• Be highly proficient with the use of IT equipment and software systems, including a very good knowledge of MS Office, especially Excel.
• Advanced sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals participating as member of the overall sales account team.
• Ability to execute on-time renewals with minimum volume or price churn and maintaining readily available client contract database of post and current contracts together with client specific documentation.
• Strong knowledge and understanding of IT service environment, service operations and ITIL practices.
• Advanced understanding of company’s high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.
• Advanced understanding of company’s billing processes and client invoicing linked to contracted services.
• Advanced understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
• Advanced understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange.

Additional Requirements:

• Bachelor’s degree or equivalent in information technology or sales or a related field.
• Additional relevant vendor certifications are advantageous.
• At least 6 – 8 years of relevant experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) technical services company, such as a data center services provider, telecommunications and/or internet services provider or another similar technical organisation.
• Advanced subject matter and services product expertise within sales and operations.
• Advanced experience in a Managed Services and/or Outsourcing environment.
• Advanced experience as Operations /Delivery Manager, Account Executive, Solutions Consultant/Service architect for medium to large managed services contracts for assigned clients.

Job Responsibilities:

1. Manage and maintain products on Amazon (US/Europe), Southeast Asia, and other platforms, including product listing, updates, promotions, and page optimization.
2. Oversee and manage the operations of cross-border e-commerce stores, focusing on traffic acquisition, advertising campaigns, content creation, marketing analysis, and data-driven insights.
3. Develop and execute marketing strategies to improve product rankings and boost sales performance.
4. Ensure compliance with the rules and policies of major cross-border e-commerce platforms.
5. Conduct competitor and market research, analyzing trends and providing actionable insights for business growth.
6. Handle other related tasks as assigned by the company.

Job Requirements:

1. Bachelor's degree or higher.
2. Proven experience in cross-border e-commerce, with expertise in platforms such as Amazon, eBay, TikTok, Lazada, or similar.
3. In-depth knowledge of e-commerce platform rules and significant experience in account management and maintenance.
4. Strong ability to develop sales strategies and adapt to changing market dynamics.
5. Singaporean Citizen or Permanent Resident preferred to meet local hiring requirements.

Cyber Security Specialist (Offensive)

Our client is looking for an experienced cyber security specialist to support and improve vulnerability management across on-prem and cloud environments.

Responsibilities:

• Analyse, triage and process security threats to identify potential risk gaps and corresponding organizational impact
• Collaborate on and enforce the implementation of the global Vulnerability Management strategy
• Act as a point of contact in APAC for questions regarding different stages of the Vulnerability Management lifecycle including vulnerability scanning and penetration testing
• Rate new technical vulnerabilities according to their business impact and prioritize remediation activities
• Support application and infrastructure teams on vulnerability remediation processes

Requirements:

• Degree in Computer Science, Information Technology or related fields with 5 years of technical working experience in cyber security (offensive)
• Hands-on experience in vulnerability scanning and management processes and tools (Qualys and ServiceNow Vulnerability Response)
• Excellent knowledge of cyber security standards, risks, threats, prevention measures and best practices
• Proficient in networking and network security technologies with strong understanding of Threat Intelligence for Vulnerability Detection
• Experience in improving vulnerability management processes and/or a vulnerability scanning concepts

Location : West Singapore

Kindly indicate your current/last salary details and your notice period

If the above speaks to you, we’d love to hear from you. Please send in your updated CV to [email protected] (Ezmir, Reg No: R22105085) if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

Location: Orchard, Singapore

Woking Hours: Monday to Friday + Half Saturdays

Discipline: Gastrointestinal, Urinary, Head and Neck

Procedural Support: Work closely with doctor and other staff nurses in the clinic. Coordinating of healthscreening tests, minor procedures, administering of medications, blood-taking, taking vital signs, dressing, monitoring patient's overall well-being and comfort.

Assessment and Documentation: Perform thorough assessments of patients' health conditions, gather medical histories, and document all relevant information accurately. Maintain comprehensive and up-to-date patient records to ensure continuity of care.

Patient Education: Educate patients about their conditions, treatment plans, medications, and self-care techniques. Provide instructions on proper medication administration, lifestyle modifications, and preventive measures to promote patient understanding and compliance.

Counter Duties: Managing patient records, updating medical charts, scheduling appointments, and ensuring the clinic operates smoothly. They may also assist with inventory management, ordering medical supplies, and maintaining a clean and organized clinical environment.

Requirements

• SNB Registered
• At least 3-5 years of hands on nursing experience
• Comfortable with full clinic hours commitment of 5 weekdays + 0.5 saturdays