WHO YOU’LL WORK WITH

The Specialist II, Content Writer Digital Consumer Services SEA&I, reports to the Senior Manager - Nike Direct Consumer Service based in Singapore. In this role, you will work closely with teammates who support Consumer Service (CS) and Contact Center Vendors. Also, you’ll be partnering with Territory & Global Consumer Service & Ecommerce vendor CS partner.

WHO WE ARE LOOKING FOR

As a Digital Content Writer, your role is crucial to ensure the right information reaches the Nike consumer. Your writing speaks to them directly and influences their impression of the brand and the service Nike provide. Your work is the starting point for them as they benchmark how a world-class service experience is like, even before they pick up a phone. With the Nike brand and service voice as your guiding principle for every copy you create, we connect with the consumer by being there for them at all the right moments, providing them with information and guidance they’ll need in their Nike Digital journey.

An experienced wordsmith, you write with a clear objective in mind and you're able to analyze complicated topics and technical processes to create simple, succinct articles that can be easily understood by your target audience. You're well-versed in the English language, and perhaps even in one or two more languages.

Responsible for CS content in over 10 countries across the globe, you possess a global mindset and can work with various functional teams across the organization as well as third-party vendors. You're a team player who requires little supervision and is a self-starter.

• Bachelor’s degree
• 4+ years of editorial work experience (i.e. copywriting, journalism, publishing etc.)
• Develop comprehensive documentation that meets function needs and organizational standards.
• Be Subject Matter Expert in CS operation processes and translate them into simple, polished, and engaging content.
• Manage a team of outsourced content writers remotely.
• Able to manage multiple assignment and tasks simultaneously and is detailed-orientated and thoroughness in accomplishing tasks through concern for all the areas involved.
• Ability to shift gears quickly, tackling diverse departmental functions, and working with colleagues across the business in different territories.

WHAT YOU’LL WORK ON

• Manage the CS content workflow on various communication platforms such as Huddle and Athletes’ Knowledge Base (AKB) internally and, information on Get Help site, for external stakeholders.
• Plan and strategize content support required by x-functional teams for new projects and initiatives.
• Ability to identify problem areas or procedural deficiencies and proactively suggest improvements to the team.
• Create, track, and monitor daily, weekly and monthly reporting data and KPI for content and social metrics.
• Plan and strategize Nike App social commenting strategy for Asia Hub countries.
• Collaborate with Global Social team and x-functional team on campaign execution and communication strategy.
• Establish social listening workflow to monitor Nike App community comments and topic trends.
• Generate comprehensive reports on Nike App community sentiment and notable trends.

• MNC Company
• Salary $4000 - $5000 + Incentives + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Various Location
• Working hours: Normal Working Hours

Job Responsibilities:

• Conduct comprehensive eye examinations to determine customers' prescription needs accurately
• Utilize cutting-edge diagnostic tools and techniques to assess eye health, refractive errors, and other vision-related conditions
• Recommend eyewear options that not only correct customer’s vision but also complement their personal style, face shape, and individuality
• Perform precise measurements, adjustments, and fittings to ensure that every pair of glasses fits perfectly
• Collaborate with a team of optical experts to select the ideal lenses for each customer's visual needs
• Offer customers personalized recommendations for suitable colour contact lenses and clear contact lenses to enhance visual clarity and comfort
• Stay up to date with the latest trends, frame designs, and lens technologies to provide expert advice on the most flattering and trendy eyewear options
• Any ad hoc duties as assigned

Job Responsibilities:

• Possess minimum Diploma in Optometry or related field with 2-3 years of relevant experience
• Registered with Singapore Optometrists & Optician Board (OOB)
• Possess contact lens (CL) knowledge through CL Fitting, Dispensing and aftercare and CL complications

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Overview
We are looking for a Human Resource (HR) Generalist and Business Partner to interact with Business Heads and their business managers on all aspects of HR. You will partner with the Business and provide advice and expertise tailored for specific business and product needs. In this role, you will support the Business with all people initiatives on a regional basis across the Infrastructure divisions in the APAC MEA region ex India delivery centres. In addition, the role will have responsibility for both regional and global people initiatives within these divisions. You will drive change, ensure corporate HR programs are delivered to the client effectively, coach managers in leading teams, embrace and practice Deutsche Bank’s aspirational culture, and adhere to standard policies and processes.

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services.
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

What You’ll Do

• Deliver people programs and projects in line with organizational and business strategy
• Drive comprehensive talent agenda including talent assessment, leadership development, succession and employee engagement
• Work closely with Talent Sourcing to establish and manage recruitment strategy
• Advise managers on linking performance to reward, coordinating annual performance, promotion and compensation processes
• Manage complex Employee Relations (ER) cases and provide coaching and guidance to managers and relevant stakeholders
• Actively guide and advise regional Diversity and Inclusion (D&I) initiatives on people related topics
• Oversee restructuring programs (including coordinating across regions with HR Business Advisor colleagues), drive change in the approach to management of employee performance issues;
• Be part of a global HR team supporting business lines regionally. Provide regional context around global initiatives and modify accordingly based on regional business needs, local labour laws and firm policy.
• Strengthen leadership effectiveness and talent pipeline in senior management
• Use key qualitative and quantitative metrics to inform decisions and HR strategies

How You’ll Lead:

• Partnering with the heads of business to define and translate business needs into human capital strategy and ensure sound people decisions are undertaken
• Support organizational change and drive transformation and restructuring initiatives
• Coaching senior managers in global/regional or divisional teams in modelling required leadership behaviours and supporting organizational development in their teams
• Work closely with the Business Advisory team to identify continuous improvement opportunities, drive process change, and create efficiencies across the function

Skills You’ll Need:

• Excellent stakeholder management skills, including experience supporting senior leadership in the organisation
• Experience and proven ability to provide strategic HR consulting, exhibiting client and business acumen
• 12+ years’ experience in HR and atleast 5-6 years as a business partner
• Experience in an Investment bank/financial institution
• Experience working as part of global and regional teams
• Excellent communication skills, both written and spoken
• Deep understanding of HR products and ability to collaborate across the HR function

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. Click click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

About this role:

Wells Fargo is seeking a Senior Business Relationship Support Specialist to join our growing team in Singapore.

In this role, you will:

• Primary servicing responsibility for India market customers but will cover other geographies subject to business requirement
• Support complex or large portfolio of customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts
• Assist with components of audit or compliance reviews and exams
• Maintain policy manuals and Business Continuity Plan documentation
• Act as the customers’ main point of contact for operational questions and handle complex customer issues including escalation and resolution
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe
• Solve issues with various operations centers, internal bank departments and outside vendors
• Identify prospective opportunities to market and oversee non credit products to new or existing customers
• Prepare presentations, materials and serve as a subject matter expert for the department
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities
• Provide new hire and ongoing systems, processes, policies and procedures training
• Train and mentor less experienced Relationship Associates
• Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
• Make decisions on complex customer issues and problems
• Partner with customer service manager to resolve issues and provide status updates on implementations
• Collaborate with executives, management, relationship managers and other internal partners or business lines
• Mentor to less experience individuals and may assist with their development

Required Qualifications:

• 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office
• Excellent English verbal and written communication skills
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently
• Exhibit strong attention to detail and organization
• Proficient with MS Office applications (Word, Excel & PowerPoint)
• Fluent in Hindi, Tamil and other main dialects in India, due to interaction with India market and financial institutions clients are essential.
• Excellent English verbal and written communication skills
• Fluent in Hindi, Tamil and other main dialects in India, due to interaction with India market and financial institutions clients are essential.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Responsibilities:

• Ensure brand integrity, messaging, and strategy consistency across campaigns and the marketing funnel.
• Create and manage digital marketing strategies to drive leads and enhance online presence.
• Track, measure, and report digital campaign performance against ROI goals.
• Coordinate with media outlets for brand-appropriate coverage opportunities.
• Research trends, brainstorm new ideas, and develop engaging content.
• Collaborate with internal teams to optimize ads for keywords, objectives, and budget.
• Contribute to product positioning, marketing strategy, and product naming.
• Manage social media accounts (Instagram, Facebook, TikTok, YouTube) to boost brand awareness and engagement.
• Update marketing materials, maintain content databases, and collaborate with regional marketing teams.

Requirements:

• Degree in Marketing/Communications or equivalents.
• Minimum 1 years of related working experience.
• Interest in skin care, wellness and healthcare products.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

About this role:

Wells Fargo is seeking a Business Relationship Support Specialist to join our growing Singapore office. Learn more about the career areas and lines of business at wellsfargojob.com.

In this role, you will:

• Responsible for providing customer service to a portfolio of bank customers, sharing leadership role with relationship managers.
• Primary servicing responsibility for Thailand customers but will cover other geographies subject to business requirement.
• Independently, proactively and effectively manage customer issues, monitors overdrafts, confirms additional source of funds and partners with office management in decision making process.
• Handle complex customer issues which include escalation and resolution.
• Evaluate profitability and risk of designated portfolio.; Monitor accounts, portfolios and loan bookings to assure compliance with regulatory and company requirements.
• Communicates regulatory and company requirements, tracks compliance and reports/ escalates identified issues for resolution.
• Assist with customer onboarding, due diligence and other associated risk management matters where required.
• Act as the customers’ main point of contact for operational questions.
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities.
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe.

Required Qualifications:

• 2+ years of experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Customer service experience in a bank providing international payments services to financial institution clients.
• Knowledge of Thailand market and financial institutions clients are essential.
• Excellent English verbal and written communication skills.
• Knowledge of Thai language is a must due to engaging with clients based in Thailand

Job Expectations:

• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office.
• Build key relationships with both internal partners and external clients.
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently.
• Exhibit strong attention to detail and organization.
• Proficiency in MS Office applications (Word, Excel & PowerPoint).

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Working Location: Tanjong Pagar, Singapore

Working Hours: Shift work; required to work on weekends.

Contract Duration: 12 months (Renewable)

Benefits: Includes Transport Allowance, Flexible Allowance, CRM allowance, eMedical Card, Annual Wage Supplement (AWS), and Variable Bonus (VB).

Job Responsibilities:

• Respond to inquiries primarily via incoming calls through the hotline and other channels, such as email.
• Understand customer needs and provide quick, accurate, and satisfactory responses to their queries.
• Make outbound calls to customers who request a callback.
• Ensure accurate recording of customer conversations in the call centre system.
• Meet or exceed all individual and team key performance indicators (KPIs) set by management.
• Maintain a positive and helpful demeanor in all customer interactions.
• Be available to work on weekends and perform overtime when necessary.
• Undertake other ad hoc duties as assigned by Team Leaders or Supervisors.

Job Requirement:

• Previous experience in a call centre is highly preferred, or equivalent customer service experience.
• A team player with strong interpersonal and communication skills.
• Self-motivated and able to work independently with minimal supervision.
• Availability to work rotating shifts, including weekends and public holidays.

JAC Recruitment Pte. Ltd.

EA License Number: 90C3026

Registration Number: R22107842

EA Personnel Name: Ng Siew Thien

Position Summary:

Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution. Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

Essential Job Duties and Responsibilities:

• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in Cardex (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, Return Material Authorization process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
• Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills and Experience):

• Experience in Program Management and/or Customer Support
• Experience in a warehouse environment
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to work in a very fast-faced environment with a high degree of accuracy
• Ability to effectively multi-task
• Ability to manage multiple and competing priorities
• Proficient knowledge in MS Office (Excel, Word, PowerPoint) applications

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Come join us as a Barista / Brew Specialist!

Know something about coffee? Love brewing coffee and sharing the joy of coffee with like-minded folks? We would like to chat more with you!

About Coffee Co. is a newly rebranded specialty coffee spot, previously known as Cafe Confetti. As we swing our focus to coffee and beverages, we need passionate and warm folks like you to be part of the team - brewing and sharing the joy of coffee and beverages to the community.

Our space will be small but cosy, enabling warm conversations inside.

At About Coffee Co., we also believe in the exploration of brewing methods, and everyday is a new day to learn something. We will calibrate new products together and think about recipe adjustments together, making us better Baristas as we grow together.

Here are some details about the role:

• Location: Katong Shopping Centre
• 44 hours, 5 day work week
• Work with fellow teammates to enable smooth operations of specialty coffee spot
• Daily calibration and consistently produce high-quality coffee
• Display capability and knowledge in brewing espresso, milk-frothing and filter pourover coffee; deeper knowledge of bean origin and processing methods are an added advantage
• Grinding of coffee beans, brewing coffee and preparing beverages on menu and serving orders to customers
• Cashiering and simple food-heating duties applies
• Educate and highlight differences to customers, between menu items and various product types
• Taking inventory and replenishing items
• Receiving and arrangement of stock supplies
• Adhere to food safety regulations and quality controls
• Adhere to hygiene requirements, keeping work station and premises clean
• Participate in content creation for social media marketing
• Able to work on weekends and Public Holiday, with even workload distribution amongst all team members
• For Full-Time - Remuneration package with benefits applies
• For Part-Time - Hourly rates negotiable

Requirements

• SOA in Food Safety Level 1 obtained
• At least 1 year relevant barista experience / working experience
• Excellent communication skills
• Polite, friendly and approachable
• Candidates with no experience are welcome to apply too

• Operational Support: Provide consistently stellar operational support for equity swaps, equity executions, and equity derivative products.
• Trade Capture and Reconciliation: Manage trade capture, reconciliations, lifecycle management, and corporate actions for listed and OTC equity/equity derivative products.
• Sales and Trading Desk Support: Investigate and resolve issues and inquiries from the Sales and Trading Desks.
• Problem Solving: Utilize critical thinking and problem-solving skills to provide timely resolutions to client issues and breaks.
• Stakeholder Collaboration: Work closely with a wide range of stakeholders both within operations and outside of operations, including compliance, credit, sales, trading, legal, risk, and technology.
• Process Improvement: Exhibit proactivity to improve processes and enhance controls to mitigate operational risk to the firm.
• Team Contribution: Be a strong individual contributor while actively participating as a team player to achieve collective goals.
• Project Management: Manage ad-hoc projects and liaise with both internal and external counterparts in different regions.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Sanctions Compliance & Risk Mitigation:

• Monitor changes in international sanctions regimes and trade restrictions (OFAC, EU, UK, etc.) that could impact the company's operations.
• Conduct in-depth assessments of business relationships (customers, vendors, third parties) to ensure compliance with applicable sanctions and trade laws.
• Comply with sanctions compliance procedures, policies, and guidelines to mitigate risk and ensure adherence to international and local regulations.
• Manage screening tools and systems for sanction list checks, including SDN (Specially Designated Nationals) and other relevant watchlists.
• Provide expert guidance on risk and sanctions issues, escalating concerns as needed to senior management.

Risk Assessment & Management:

• Conduct risk assessments related to potential customers.
• Identify emerging risks to business operations, including geopolitical risks, economic sanctions, and compliance vulnerabilities.
• Inform Business Risk & Sanctions management and relevant business teams on changes to risk factors.
• Deliver regular risk management reporting to the Business Risk & Sanctions management.

Regulatory Monitoring & Reporting:

• Stay up to date with global sanctions developments, trade compliance regulations, and international law.
• Work closely with legal and compliance teams to ensure alignment between internal policies and external regulatory requirements.
• Prepare and submit reports on compliance activities, risk incidents, and regulatory inquiries to relevant authorities as required.

Cross-Functional Collaboration:

• Collaborate with internal teams, including legal, finance, operations, and procurement, to integrate sanctions and risk mitigation measures into everyday business processes.
• Serve as the subject matter expert in internal audits and assessments related to sanctions and risk management.

Join Our Team as a Digital Marketing Specialist!