Our client is a leading US Tech Vendor that provides a secure and interoperable collaboration platform designed to enhance business communication. The platform supports email and group calendars, document sharing, drag-and-drop items, chat, video conferencing, and more. They are committed to creating seamless, integrated solutions that improve efficiency and productivity across industries.
Our client is now seeking a dedicated Renewal Sales Specialist – Worldwide to join their dynamic team.
RESPONSIBILITIES:
As a Renewal Sales Specialist, you will be responsible for driving customer engagement, ensuring high levels of satisfaction, and improving customer retention.
Your main duties will include:
• Customer Engagement: Build and nurture strong relationships with key clients to understand their needs and challenges, ensuring satisfaction and retention.
• Performance Metrics: Establish and monitor critical metrics to gauge the effectiveness of renewal efforts and adjust strategies accordingly.
• Collaboration: Work closely with cross-functional teams such as partnerships, resellers, sales, customer operations, and global services to uncover opportunities for upselling and cross-selling.
• Market Insights: Keep up to date with industry trends, customer feedback, and competitor activities to develop renewal strategies that foster business growth.
• Reporting: Provide senior leadership with regular updates on renewal performance, challenges, and opportunities. Monitor customer usage and collaborate with Account Managers to drive adoption progress.
• Process Improvements: Lead initiatives to improve processes and systems, driving revenue and enhancing operational efficiency.
• Structural Change: Plan and execute the transformation of operational workflows into a customer success and sales-oriented approach.
• Negotiation: Lead negotiations on all aspects of renewal contracts, maximizing contract value while strengthening customer relationships.
• Risk Management: Monitor customer health metrics and proactively identify renewal risks, working cross-functionally to mitigate them.
• Documentation: Maintain accurate renewal documentation in accordance with guidelines, using Salesforce (SFDC) and other tools.
• Forecasting: Accurately forecast renewal timelines and collaborate with Sales and Customer Success teams to review customer value achievement and product adoption.
REQUIREMENTS:
• A degree in Business Administration, Sales/Customer Success, or a related field (or equivalent experience).
• At least 2 years of experience in renewals, account management, or customer success.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build relationships across various teams and clients.
• Proficiency in CRM tools (particularly Salesforce) and data analysis software.
GOOD TO HAVE:
• Experience in the technology or SaaS software industry is a plus.
• Proficiency in a third language would be preferred, to support global customer engagement and communication.