Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Growth Marketing Specialist (CRM & Mobile)

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client. Our client's brand is complex, innovative and paving the way for creative avenues to revolutionalise the payment industry in unconventional ways. 

As a Senior Growth Marketing Specialist,  you will develop user insights, understand ideal consumer journeys,  and build scalable communication avenues through the use of CRM and Mobile technology, and further enhance our growth strategy. This role focuses on providing you with a breadth of exposure across all marketing functions while developing expertise in growth marketing. 

Role: 

• Manage a scalable marketing communications platform through strategic and data-led CRM programmes and product feature roll-outs.
• Plan and develop a content calendar (push notifications, email, in-app) on a monthly basis, including managing a process to intake content suggestions from internal stakeholders (e.g., feature teams, marketing teams).
• Be the project manager and collaborate with internal teams on content creation, including message positioning and strings, asset creation, target group development and engineering requirements. 
• Own the end-to-end process from inception to deployment for push notifications emails and in-app communications. 
• Deployment management includes setting up messages in scripts to be uploaded, creating target lists, QA testing all communications through pre-production channels, and scheduling final communication pushes. 
• Report back on performance, including click-through rates, down-funnel metrics impact. Work with the analytics team on reporting KPIs. 
• Effectively maintain expectations with stakeholders and meet key deadlines.

You:

• BA/BS degree, or in lieu of degree, relevant work experience.
• 6+ years of email, push notification and in-app marketing, CRM, or marketing campaign management experience.
• Experience working in high-growth, technology-led matrix organisations, ideally with some fintech exposure.
• Experience with mobile app and growth marketing/hacking desired.
• Experience with CRM marketing technology preferred.
• Previous experience in using SQL for growth and marketing analytics.
• Able to clearly coordinate and provide information to the cross-functional teams.
• Data-driven, being able to convert data into high value business decisions and campaign optimisations.
• A critical thinker who uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Able to independently start projects and is agile and able to learn and quickly adapt to changes. 
• Proven ability to balance multiple priorities and strong attention to detail.
• Exceptional analytical, project and stakeholder management skills.
• Copywriting skills are desired. 
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in 30 offices in financial centres worldwide, currently employing over 5400 people, Pictet has been present in Singapore since 1995 and employs near 250 employees.

As an IT Logistics Specialist, you will ensure the seamless and efficient operation of IT and Logistics for our Singapore and Taipei offices, while providing comprehensive end-user support across various business functions. This role will also involve leading and coordinating projects related to IT, Logistics, Facilities, and Physical Security.

Your role

• Deliver timely, high-quality technical support to end users in Singapore and Taipei.
• Provide Level 1 and Level 2 service desk support, promptly responding to and following up on incidents and user requests.
• Support a diverse workplace environment, including PCs, trading phones, virtual machines, mobile solutions, printers, and software applications (Windows OS, Office Suite, MS Teams, M365).
• Maintain IT and Logistics inventory, ensuring documentation is current and Windows security patches are applied in a timely manner.
• Perform basic administration tasks for Active Directory and print services, as well as manage systems and accounts for Virtual Desktop Infrastructure (VDI) and Workspace One.
• Lead and implement IT and Logistics projects in collaboration with Corporate IT and Logistics specialists
• Oversee employee onboarding and offboarding processes in partnership with HR and hiring managers, including workspace setup and office access.
• Manage facility services and maintenance, including lighting, HVAC, electrical systems, cleaning, workplace reconfigurations, fire safety, and asset inventory.
• Undertake additional ad-hoc IT and Logistics duties as assigned.

Your profile

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field, with a minimum of 5 years of relevant experience.
• Proven experience in managing and supporting VDI, Workspace One, Windows OS, MS Teams, M365, video conferencing tools, and mobility devices.
• Proficient in supporting and managing relationships with end users, including senior management and C-suite executives.
• Strong customer service orientation and a collaborative team player with a growth mindset, committed to high standards and capable of working independently and innovatively.
• Excellent communication and interpersonal skills, with strong troubleshooting and analytical capabilities, and the ability to perform under pressure.
• Proficiency in written and spoken English is essential; proficiency in Mandarin is a plus.

Our client, a leading Automotive manufacturer (Principal) seeking for SALES PLANNING & PERFORMANCE SPECIALIST to join them.

Requirements:

• Min Degree Holder.
• You should have more than 4 years of working experience preferably in the Automotive industry for a manufacturer/principal handling Sales Planning and performance.
• Good understanding on the full Sales Planning and Reporting process, Revenue Management, Sales Campaigns & Support Management at regional level.

Others:

• 5 day work week
• Location: Central Singapore

Interested applicants to drop me your updated resume to [email protected]

Job Description

• Assist the Product Manager or Lead in planning and execute day-to-day game operation tasks

• Localize and execute initiatives and events for the game in multiple countries

• Manage game-related projects by working closely with the internal teams

• Review and analyze key game metrics and contribute to operation strategy-setting

• Use analytics to drive key success metrics related to revenue generation and user growth

• Evaluate and recommend growth, monetization or retention plans by identifying potential outcomes and returns

• Establish partnerships to deepen and strengthen engagement with the community

• Monitor player sentiments and community feedback

• Translation and proof reading of project documents

• Communicate with overseas and local product teams

• Control project quality and resolve the problems effectively

• Translating various content from English to Korean and vice versa.

Requirements

• Minimum 3 years of relevant working experience in similar capacity

• Strong interest and passion in gaming

• Experience in launching and managing PC or mobile game

• Strong logical thinking, analytical and problem-solving skills

• Able to handle multiple tasks in an organized manner and deliver under pressure

• Excellent written and verbal communication skills.in Korean and English (to liaise with Korean and English clients) is priority

-Cut tiles and shape them properly to ensure they t around

obstacles and in tight corners and odd spaces using power and

hand tools.

-Form tile beds using concrete, plaster, mastic, cement, glue or

mortar utilizing tools such as screeds, brushes and trowels.

-Align tiles and straighten them with straightedges, levels, and

squares to ensure patterns are even and precise.

-Cut, install, polish and surface granite and marble and ensure

accuracy during the installation process for lasting results

-Prepare various surfaces for tiling with waterproo ng material

or lath and by cleaning the surfaces properly

-Create decorative wall and oor designs by laying and setting

mosaic tiles in kitchens, bathrooms and living rooms

-Tap tiles into place carefully using tools to properly adhere tiles

to the base, making sure not to break or damage tiles

-Follow blueprints precisely and mark and measure surfaces that

need to be tiled to determine how to go about jobs

-Must have at least 2 years experience in tiling works

-Able to work Over Time.

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are looking for a SEO Specialist who will take personal responsibility for the success of new and existing clients' SEO campaigns. In this role, you will be accountable for all aspects of clients' SEO strategies, including keyword research, SEO audits, competitor analysis, on-page and off-page optimization, and tracking keyword performance. You’ll play a vital role in enhancing our clients' online visibility and driving organic traffic to their websites.

Why Join Us?

• Flexible Work: Enjoy the option to work from home.
• Comprehensive Benefits: Medical and insurance coverage.
• Professional Growth: Yearly pay increments and access to both internal and external courses.
• Extra Leave: Gain an additional 2 days of annual leave each year.
• Award-Winning Team: Be part of an agency chosen by brands like Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, recognized as the Search Marketing and Lead Generation Agency of the Year.
• Career Impact: Manage high-profile brand campaigns across Singapore and Asia as part of our exciting expansion.
• Corporate Social Responsibility: As one of the few digital agencies in Singapore dedicated to CSR, our “Project KATE” initiative has supported multiple charities and underserved communities since 2015.

Key Responsibilities:

• SEO Campaign Management: Take ownership of keyword research, SEO audits, competitor analysis, and implement both on-page and off-page optimization strategies.
• Performance Tracking: Monitor and analyze keyword performance, providing insights and recommendations for improvement.
• Content Collaboration: Work closely with the Content Strategist and Sales Team to ensure alignment in strategy and execution.
• Reporting: Generate regular reports detailing campaign performance, along with actionable recommendations to enhance SEO strategies.
• Client Communication: Respond to clients' emails and calls, and conduct online meetings to provide updates and address their needs.
• CRM Updates: Regularly update the company CRM system with campaign progress, client communications, and relevant data.
• Industry Awareness: Maintain up-to-date knowledge of industry news and changes to SEO best practices.
• Data Analysis: Familiarity with tools like Google Analytics and Google Search Console will be a significant advantage in this role.

Requirements:

• Eligibility: Singaporeans or PR holders only.
• Experience: Relevant experience in an SEO-related role is preferred.
• Skills: Excellent client management and communication skills; fluent in written and spoken English.
• Attributes: Proactive, hardworking, responsible, and resourceful, with a cheerful disposition and positive attitude.

Join us in making a direct impact on our clients' success while advancing your career in a growth-oriented and socially responsible company!

Your responsibilities:

• You will involve in Computer Aided design & drafting (CAD/CAM/CAE) work focuses on the documentation, illustration, and digital modelling of engineering design and process including.
• You will be assessing engineering requirements and translating into technical blueprints, drawings, layouts, and simulation models using CAD/CAM/CAE software or applying standard CAD/CAM/CAE techniques to digitize, edit, and revise engineering drawings of components, parts, and assemblies.
• You will be customizing CAD/CAM/CAE software to model complex or unusual design, creating digital proto-types and conducting design simulations for purposes of verifying reliability/safety and optimizing engineering processes.
• You will be collaborating with product/manufacturing process engineers by recommending changes to component design based on outcomes of digital proto-typing and design simulations, providing materials lists and cost estimate.
• You will take responsibilities may include Working under limited supervision for non-routine situations and may be responsible for leading daily operations, training, delegating and reviewing the work of lower-level employees, problems are typically difficult and non-routine but not complex.

Your background:

• You hold Vocational/ITE/Diploma training in Electrical/Mechanical Engineering with a focus on Electrical or Mechanical Engineering.
• Sound knowledge AutoCAD.
• 2 years experience in power sectors is highly desired.
• BIM360 exposure will be appreciated.
• Advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.
• Good understanding of the transmission regulations and current H&S legislation

Perform administrative duties ensuring smooth enrolment processes with exceptional customer service. General enrolment inquiries on courses, emails/messages/calls enquires, invoicing, payments and update course schedules. Some ad hoc duties on social media posting.

What we offer

• A safety-focused and inclusive working environment
• Positive working environment
• Opportunity to work in a well-established pet salon & academy
• 100% WFH with flexibility
• Per week approximately 4-7 hours
• A competitive salary
• Pet-related education development

What you offer

• Good working attitude and has a growth mindset
• Good writing, editing and communication skills
• Good command of english, both verbal and written
• Positive attitude, detailed and customer oriented with good multitasking and organisational ability
• Good in basic Microsoft Office

Undergraduate is welcome to apply. Must be able to jiggle both work and study professionally.

You can check out more on

http://doghaven.com.sg/course/

http://dogfirstaid.com.sg/

If you are keen to fit the above job role, please send your resume to May, [email protected]

The role requires the incumbent to support business leaders with HR advisory services and operational duties, including work pass processing.

The position also involves providing technical HR solutions tailored to the specific needs of engineering and operational teams.

Responsibilities

• Assist in the implementation of HR strategies that align with business objectives.
• Provide day-to-day HR support on employee relations, recruitment, and performance management.
• Handle administrative tasks such as work pass applications and documentation.
• Support workforce planning and employee engagement initiatives.
• Provide guidance on HR policies and procedures to both employees and management.
• Collaborate with the engineering and operational teams to understand their specific HR needs.
• Participate in HR projects and initiatives aimed at improving organizational efficiency.
• Ensure compliance with labor laws and regulations.
• Manage employee records and maintain HR systems.

Requirements

• A diploma or degree in Human Resources, Business Administration, or a related field.
• 3-5 years of experience in an HR role, preferably with some exposure to HR business partnering or advisory work.
• Basic knowledge of HR processes including recruitment, employee relations, and HR operations.
• Experience with work pass processing and familiarity with local labor laws is beneficial.
• Some technical knowledge or background in engineering disciplines such as electrical, mechanical, or process engineering would be advantageous.
• Strong organizational and multitasking abilities.
• Good communication and interpersonal skills.
• Proficiency in HR systems and Microsoft Office tools.

Specialist Teacher has …

§ At least a Diploma (ideally a Bachelor degree) in the specialized field (Art, Music or Fitness) , NAFA cert

§ Excellent communication skills - spoken and written English

§ Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures

§ With or without early childhood experience; but should display the capacity to teach and the aptitude to interact and work with children.

Categories

Roles and responsibilities

Developing the Whole Child

Curriculum and Pedagogy

§ Engage in planning and implementing an age-appropriate curriculum that is customized to meet individual learning needs and optimal outcomes for all children.

§ Manage an effective classroom that is focused on positive behavioural guidance.

§ Engage in ongoing observations in the classroom from which to plan intentional teaching and learning strategies that are differentiated and customized to meet the diverse needs of children.

§ Foster and enhance trusting, respectful relationships with children through positive Interactions with them.

Learning Environment

§ Design, set up and engages in ongoing evaluation of learning spaces to promote an optimal learning environment for children.

Health, Safety and Nutrition

§ Establish a safe and healthy environment, ensuring the day-to-day operational functions and SOPs pertaining to children’s care and well-being and safety practices are met.

Collaborating with Families and communities

Families and Community partnership

§ Develop strategies to establish and strengthen rapport and consistent personalized interactions with families by engaging in communication and customer-centric parent partnership and service standards.

§ Support the implementation of collaborative efforts amongst families and community stakeholders.

Building professional capacity

Professional mastery

§ Engage in a culture of professional sharing, networking and collaborations, and reflective teaching practice to promote self-development.

Professional values and Ethics

§ Advocate the policies and processes for establishing the culture of professionalism; driven by the ECE ethics and professionalism as well as the Odyssey programme philosophy, culture and core values.

Building organization capacity

Teamwork and Collaboration

§ Facilitate effective and collaborative work teams, apply decision making, problem solving and emotional competence to manage self and teams at the workplace

email : [email protected]

We are among the leading boutiques for the buying, selling, and trading of pre-owned luxury watches. We are seeking for talents who are fashionable, highly motivated and can communicate confidently with customers. If you are keen in luxury retail industry, this would be the desired role for you.

Requirements

• Prior experience in luxury watches industry
• Passionate in learning luxury watches technical knowledge
• Excellent communication, customer service and interpersonal skills
• Able to work retail hours
• Able to work in a goal-oriented environment
• Customer satisfaction orientation

Responsibility

• Attend to walk-in and telephone enquiries in a professional manner.
• To provide high quality of service to the customer by demonstrating in-depth knowledge of the brand and products.
• Running smooth operations on the retail front line.
• To assist in the receiving and maintaining the inventory of stocks.
• Maintain and update customer’s records.

Why Join Us?

• We provide an enjoyable working environment.
• Work is visible and employees get their efforts recognized easily.
• Employees get to gain different skill sets.
• Training is provided by the company.
• Monthly incentives & Year-end bonuses.

Interested candidate are welcome to apply! Only shortlisted candidate will be notified.

Are you passionate about connecting talent with opportunity? As a Recruitment Specialist, you will play a key role in attracting, evaluating, and placing top candidates within our growing organization. Join our HR team and help shape the future of our workforce!

Key Responsibilities:

• Develop and implement creative sourcing strategies, using job boards, social media, and databases to find the best candidates
• Use targeted recruitment methods such as job advertising to attract high-quality applicants
• Review and evaluate resumes and applications, identifying candidates who best match the roles
• Conduct pre-screening interviews to assess candidate fit, skills, and potential
• Manage the interview process, shortlisting top candidates for further stages
• Facilitate smooth communication between candidates and hiring managers, including negotiating agreements and offers
• Organize and lead job fairs and recruitment events to boost the company’s brand and attract talent, from planning to execution
• Assist with various HR administrative tasks to ensure a seamless recruitment process

Job Requirements:

• Minimum Diploma and above
• Excellent communication and interpersonal skills for building relationships with candidates and hiring managers
• Ability to conduct effective interviews and evaluate candidates for various roles
• Proactive, self-driven, and able to work independently as well as in a team
• No experience needed.

What You Will Gain:

• Hands-on experience with recruitment tools and strategies
• The opportunity to contribute directly to building a top-tier team
• Growth potential within a dynamic and supportive HR environment

If you are ready to make a difference by finding and hiring the best talent, we'd love to hear from you!

Job Responsibilities:

• Bookings of cargo with airlines.
• Explore systems, understand and prepare analysis reports and commentary wider team & stakeholders to make better business decisions.
• Monitor shipments status and update customers timely and effectively.
• Demonstrate and employ a high degree of detail and focus on every job.
• Serve as backup to internal support group.
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs.
• Maintaining internal/external KPIs and SOPs to meet customer requirements.
• Any other ad-hoc additional functions mandated by Management.

Skills / Requirements:

• Minimum 3-4 years of experience in logistics industry.
• Proven experience in negotiating freight rates with carriers.
• Ability to work in a fast-paced and deadline-driven office environment.
• Advanced Excel – build base data tables and use it to create pivot tables, graphs, utilize formulas.
• Knowledge of Import/Export regulations and documents.
• Ability to multi-task, prioritize, and manage time effectively.
• Understanding of profitability and loss and how to plan to drive growth.
• Excellent verbal & written communication skills.
• Coordinate with overseas and local branch for operation and rate issues.
• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial.
• Proficiency in Microsoft Office.

Support Teaching and Learning

• Provide multimedia support (e.g., photography, video production, live streaming etc.) to facilitate the delivery of lessons and events, and support administration tasks for teaching and learning (e.g., burning CDROMs for listening comprehension, printing of media resources etc.)
• Provide in-class support to teachers implementing ICT integrated lessons (e.g., navigate and troubleshoot apps and productivity tools in class for teachers and students)
• Provide technical advice in terms of multimedia hardware and software that the school can purchase to support the teaching and learning in curricular and co-curricular areas
• Proficient at administering Google Classroom environment for school
• Able to provide Google Suite for Education support to school (staff and students) in troubleshooting and training

Assist in Multimedia Production and Training

• Provide videography/photography/live-streaming/video-conferencing support for coverage of school events and functions
• Provide editing and post-production works using software e.g., Adobe Premier Pro, After Effects
• Plan and implement multimedia training e.g., on Adobe Suite software (Photoshop, Premier Pro, After Effects, Flash, Illustrator), photography and videography, for staff and students
• Work closely with ICT team (e.g., ICT Associate, Desktop Engineers) on multimedia requirements and support required by staff and students

Management of Multimedia Equipment and Inventory

• Perform maintenance and upkeep of multimedia equipment
• Maintain usage and service records of multimedia equipment and replacement
• Manage loans of multimedia equipment via school standardised loan procedures
• Perform asset checks of multimedia equipment
• sourcing for procurements, monitoring expenses and budget for costs incurred as part of maintenance and/or replacements

Other Duties

• Ad-hoc maintenance and update of school website
• Other duties pertaining to the area of multimedia (e.g., provide digital drawings of maps, design of brochures and posters)

Qualifications
• Minimum requirement of a Diploma or equivalent relevant qualification

Skills

• Have knowledge and be able to use, troubleshoot and provide advice for:Multimedia and photo-editing software (e.g., Adobe Photoshop, Premier Pro, After Effects, Flash, Illustrator)
  Google Suite for Education
  
• Able to operate cameras (e.g., DSLR) and video-cameras
• Preferably have skills in designing posters and brochures for school events
• Preferably have skills to conduct live-streaming, video conferencing or equivalent in schools
• Preferably have skills to maintain and update websites of schools

Experience

• At least 2 years experience in working as a Multimedia Specialist or has experience in multimedia production for events, functions, and projects in schools
• Preferably have experience training students and working with teachers in multimedia in a school environment
• Preferably have experience managing and working in AV/Info-com club or equivalent in schools
• Preferably have experience to perform asset checks of multimedia equipment in schools

The Client is a prestigious global bank and they are seeking individuals who are enthusiastic about the investment market to join their team of investment advisers to bring greater value to their clients.

About the job

• Work closely with relationship managers to understand clients investment needs & preferences and risk appetite, thereafter, providing sound recommendations and advisory.
• An ideal candidate should have a strong understanding of investment products such as UTs, Bonds, Equities & structured products.
• Keep up with market trends & news and provide timely updates to the relationship managers & clients.
• Work together with the team and contribute to the production of collaterals for internal and external stakeholders.
• Adhere to all company policies & regulations.

Skills and experience required

1. Minimum 5 years of relevant banking sales experience
2. Good communication & interpersonal skills
3. Good understanding of financial markets & investment instruments

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

The Quality Assurance (QA) Specialist supports day-to-day QA activities at a multi-product, cGxP contract manufacturing facility. Key focus areas include Quality Systems, QA Validation and Technical Compliance, Quality Compliance (Audit/External), and Quality Operations. Potential candidates should show proven knowledge of cGMP, strong problem-solving, communication, and collaborative skills.

Attachment Description

The Sales Coordinator reports to the Director and plays a vital role in supporting the sales team and ensuring the smooth operation of real estate transactions. This position involves managing property listings, assisting in client communications, coordinating marketing efforts, and facilitating administrative tasks to enhance the overall efficiency of the sales process.

Individual to be involved in:

1.Employee orientation and basic training on administrative tools

2. Participate in training sessions focused on developing verbal and written communication skills for phone, email, and in-person interactions. Respond to client inquiries promptly and professionally, ensuring all questions are addressed accurately. Document inquiries and maintain records of client interactions for follow-up purposes.

3. Understand the basics of digital marketing strategies relevant to property listings. Explore tools and techniques for promoting properties online. Help plan and organize marketing campaigns for property promotions.

4. Gain knowledge of compliance requirements in the real estate industry. Understand the step-by-step process from making an offer to finalizing a sale. Assist in drafting and comprehending sales agreements between buyers and sellers.

5. Coordinate with external parties, such as lawyers and clients. Monitor project progress to ensure timely completion.Learn how to create and track timelines for different real estate projects.

Technical Skills and Competencies

1. Overview of the Real Estate Industry and hands on Administrative for data analysis

2. Client Relationship Management & Communication Skills

3. Property Listings & Marketing Coordination

4. Transaction Management and Legal Processes

5. Team Cordination and Project Management

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description

1. Manages group room enquiries (10 or more rooms / people) and related functions, dealing from receipt of request to contracting and payment.

2. Liaise with in-house departments for a quick and smooth execution and conversion of group business. Maintains ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.

3. Manages site inspections, organizing visits, room allocation, inspection of rooms and coordinates all departments to execute a perfect showcase of the hotel, providing accurate information on visitors

4. Speaks with others using clear and professional language; prepares and reviews written documents accurately and completely; answers telephones using appropriate etiquette.

5. Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees.

6. To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget.

7. To conduct 5 sales calls daily and 3 sales activities ie Entertainment & Site Inspection per week.

8. To identify and develop new potential accounts (to prospect at least 2 new accounts per week).

9. Develop sales plans to generate business from identified markets/accounts.

10. Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.

11. Continuously communicate the benefits and ongoing promotions of the hotel to the customer.

12. Management and growth of corporate accounts by tracking individual transient, group and catering production goals.

13. Negotiate transient rates for assigned accounts.

14. Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources.

15. Gather market intelligence: new product ideas, competition activities, new customer trends and performance.

16. Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.

17. Be a team player motivating peers and subordinates in support of department goals in sales and operations. To manage and develop Interdepartmental relations while not compromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.

18. To adhere to personal behavioral norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.

19. Perform any other duties assigned by owner according to changing business, economic, customer needs or restructure within Sales & Marketing Department.

20. Additional leadership responsibilities as assigned.

Sales coordinator assist with the company's sales operations and strategies to help it meet it sales golas

He/she will work with sales managers and representatives to ensure products are sold smoothly and efficiently.

He/she will gather feedback from customers to improve processes.

He/she will support work improvement activities and performance improvement strategies

About the Team

Our Customer Success team at OpenAI is dedicated to partnering with our customers to help them embrace AI through the adoption of ChatGPT Enterprise and OpenAI API. Our customers span a diverse range of industries and maturity levels, from early-stage startups to established global enterprises. We see every interaction as an opportunity to inspire and accelerate each company or individual on their AI journey.

About the Role

We are looking for a Customer Success Manager to work directly with our largest and most strategic customers. You will be key to the success of our customers, driving adoption and ensuring they derive value from ChatGPT Enterprise and OpenAI API. Your responsibilities will include understanding customer needs and providing an excellent experience. You will collaborate closely with Sales, Product, Marketing, Partnerships, and Engineering teams.

The ideal candidate will have a proven track record of managing and growing Fortune 500 accounts, delivering strategic advice, and driving customer success. You should understand the motivations, business drivers, strategic goals, and desired outcomes of large enterprise customers (typically 1-3). You will lead cross-functional teams to explore new ways our platform can differentiate them in the market.

This is a remote role based in Singapore.

In this Role, You Will:

• Work with Fortune 500/Global 2000 organizations to bring ChatGPT Enterprise to large global customers.
• Create and implement customer success plans that outline goals, challenges, KPIs, and timelines.
• Strategize and execute initiatives to provide an exceptional customer experience.
• Manage the relationship with Product for large customers who are pushing the product's limits.
• Collaborate with the Partnerships team on strategies and models involving third parties and system integrators.
• Serve as an AI thought leader, combining industry expertise to drive the adoption of transformative technology, and share insights with the Customer Success team.
• Conduct use case development and enablement sessions across regions and business lines.
• Collect and share customer feedback with internal teams to inform product planning.
• Work closely with Sales to ensure seamless handoffs between pre-sale and post-sale processes.
• Proactively address potential risks to renewals or user churn and work with internal teams to resolve issues.
• Foster customer advocacy and facilitate customer testimonials and case studies.
• Travel approximately 15% of the time to nurture strong relationships and better understand customer goals.

You’ll Thrive in This Role If You:

• Have 8+ years of experience in customer success (or similar roles), preferably with technical enterprise products.
• Have 5+ years managing relationships with large, global, complex organizations.
• Have experience working with global 1000 Enterprise customers and managing success programs across multiple stakeholders.
• Are skilled at building deep relationships within complex, matrixed organizations.
• Have served as a thought leader with your customers.
• Possess exceptional presentation and communication skills, especially with executives and leaders.
• Can identify product pain points and customer challenges.
• Have a humble attitude, a strong desire to help others, and a commitment to continuous learning.
• Are highly motivated, with excellent problem-solving skills and the ability to manage multiple projects effectively.
• Are personally committed to fostering the safe and ethical development of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities while focusing on safety and human needs. Our mission requires us to embrace diverse perspectives, voices, and experiences from all parts of the world.

We are an equal-opportunity employer and do not discriminate based on race, religion, nationality, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.

For US-Based Candidates:
We will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

We are committed to providing reasonable accommodations to applicants with disabilities. Requests for accommodations can be made via this link.

Privacy and Equal Opportunity:
For more information about our policies, please refer to the OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement and OpenAI Global Applicant Privacy Policy.

At OpenAI, we believe AI can help tackle global challenges, and we are committed to ensuring the benefits of AI are shared widely. Join us in shaping the future of technology.

Responsibilities

-Assist to generate quotations & invoices.

-Handling & building relations with clients matters / request via emails / calls / WhatsApp.

-Client management - Get relevant details and coordinate with the back-end team for project

success.

-May need to attend site visits from time to time only when requested by clients.

-Responsible for idea proposal and copywriting for growth marketing campaigns. Ability to

-solve strategic and creative challenges with the emphasis on messaging, narrative, brand

voice, tone and innovative thinking.

-Identify, Propose, Develop & Execute Digital Marketing plans for the company's services & products.

-Perform market research, analyze & collect data, identify customers' behaviour and trends.

-Track conversion rates and bring improvements to company's digital presence.

-Identify changing social media trends and learn to explore new ways to reach the target

audience.

-Write up for all marketing collateral, including brochures, EDM & websites.

-Other ad-hoc duties as assigned by the company, bring fun to the office!

Requirements

-At least 3 years+ of events experience

-Diploma in Sales /Marketing is a +

-Creative and good writing skills

-Good understanding of current online marketing trends and strategies

-Driven, resourceful

-Creative thinker, Attention to detail and ensure quality delivery

-Excellent communication and interpersonal skills

-Possess professional integrity and business ethics

-Comfort with cloud-based communication tools

-Team Player with responsibility & initiative & open to contributing ideas

-Singaporeans/PR/Malaysian

The Sales Manager is responsible for all local sales activities, accounts and meetings in line with the annual sales plan. He/she works in a smart and savvy way to achieve hotel budgets. He/she is creative in his/her approach and work towards a successful hotel sales strategy.

At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:

· Be you by being natural, professional and personable in the way you are with people

· Get ready by taking notice and using your knowledge so that you are prepared for anything

· Show you care by being thoughtful in the way you welcome and connect with guests

· Take action by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

Financial Returns:

· Monitors competitors’ activities and assists in collection of marketing intelligence to share with the team.

· Aware of sales strategy and goals when selling to negotiate optimum rate for the benefit of the business.

· Sells all facets of the hotel with a view to optimizing opportunities for revenue growth.

· Monitors existing business and inputs into sales strategy meetings to maximize opportunities.

· Grows existing business and pursues all future business opportunities.

· Initiates and prepares tender for business.

· Assesses sales data.

· Works with leadership team in the preparation and management of the Sales & Marketing budget.

· Assists in the preparation of the annual departmental operating budget.

· Monitors budget and controls expenses in sales.

People:

· Works collaboratively with all team members from all departments.

· Manages key accounts.

· Travels when required to promote the hotel and develop potential business.

· Maintains regular contact with cluster sales and marketing team members to keep abreast with any IHG initiatives.

· Encourages high service standards in the hotel through training and leading by example.

· Ensures all colleagues are aligned with the Make Every Connection Count brand service behavior.

· Interfaces with operations on a timely basis in regards to future and existing needs for customers.

Guest Experience:

· Follows Holiday Inn Express behaviors when working with internal and external customers.

· Services existing business through management of account base.

· Maintains an accurate and up to date database of clients and contacts.

· Responds to guest’s feedback in a timely and takes corrective action to resolve the concerns and partners other departments to ensure similar concerns do not happen again.

· Supports loyalty contribution through a proactive approach toward enrolment and ensures accuracy and transparency crediting IHG Business Rewards points.

· Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, government departments and other producers closely aligned to hotel business.

· Builds profile within local market place through attendance at appropriate events.

· Entertains clients with a view to maximizing business opportunities.

· Supports and joins (where appropriate) sales and marketing team members in familiarization tours, site inspections and sales visits.

· Assists with the preparation of new products and services.

· Assists in the evaluation of sales and marketing activities.

· Analyses sales mix and likely impact on hotel goals.

· Maintains a neat and organized filing system (manual and electronic).

Responsible Business:

• Ensures a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements.
• Develops and carries out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
• Acting responsibly when working with hotel budget and expenses, seeking prior approval where required.

Perform other duties as assigned by Director of Sales or as required.

Responsibilities

· Assisting in hiring and training beauticians as required.

· Arranging and managing the employee’s work schedules, considering seasonality for occasions and peak times.

· Maintaining records of staff members which includes their salaries and working schedules.

· Advertising and promoting services, offers, and discounts via social media.

· Monitoring stock and ordering beauty products as and when required.

· Tracking the payments received from clients.

· Offering discount bundles and running online competitions to attract new clients.

· Ensuring proper cleaning of beauty equipment and tools after use and following hygiene practices across all beauty stations.

· Maintaining records of all transactions and presenting it to the beauty or hair salon owners.

Requirements

· 3 yrs working experience in similar role.

· Proficient with all skin and hair treatments.

· Excellent knowledge of bookkeeping and accounting procedures.

· Ability to handle customers’ requests and complaints with elegance.

· Excellent oral and written communication skills.

· Strong organization and analytical skills.

· Exceptional customer service skills.

· Strong negotiation and sales skills.

· Proficiency in Microsoft Office.

· Customer-oriented individual and an outstanding problem-solver.

· Good numerical abilities.

· A keen eye on details.

· Good time management skills.

· Exceptional leadership skills

Must be able to work night shift or split shift
Must be able to work extra hours or weekend if needed

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of 10 medical-aesthetics clinics in Singapore, Shanghai & Suzhou. As a Singapore leading aesthetics chain, you are expected to achieve high sales, working together with the aesthetics doctors and clinicians.If you have the drive, adaptability and proven sales ability in beauty, wellness and consumer lifestyle sectors, we welcome you to apply. You will find yourself earning high sales commissions as we work with you to maximise your sales potential.

Responsibilities

• Work alongside doctors and other aesthetics clinicians to provide professional skin, body and hair consultations.
• Promote the clinic's services and product
• Provide good customer service
• Attend internal and external training

Requirement

• The suitable candidate should possess GCE ‘O’ Levels and above with 1-2 years’ proven sales results in consumer, lifestyle, wellness and healthcare sectors. Those who possess Paramedical diploma may apply.
• Previous work experience in mid-luxury to luxury day/international spas or aesthetic clinics will be an asset.
• Able to handle English and Mandarin-speaking customers with confidence and professionalism.
• Responsible and good team player with a passion
• Ability to learn continuously to achieve professional excellence in aesthetics.

Rewards & Benefits

• 5-day work week (1 weekend & 1 weekday off per week)
• Medical Benefits
• Monthly Performance Bonus (average about 50% of total pay)
• Opportunity to embark on Branch Manager Grooming Program
• Reward and recognition program that appreciate the most competent and capable
• Exclusive staff discounts on our products and services

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.