As a Social Media Specialist, you will play a pivotal role in establishing and enhancing our online presence through the creation and management of e-shops and the development of marketing materials. The ideal candidate will possess a deep understanding of the Singaporean market and a keen insight into various social media platforms.

Social Media Management:

• Develop and execute social media strategies tailored to the Singaporean market.
• Manage and curate content across various social media platforms, including but not limited to Meta, Instagram, etc ensuring alignment with brand guidelines.
• Monitor social media trends, user engagement, and competitors to identify opportunities for growth.

Marketing Collateral Production:

• Design and create engaging marketing materials, including but not limited to graphics, videos, and promotional content.
• Collaborate with the e-commerce team to align content with overall brand messaging and promotional campaigns.
• Localize the marketing materials and tones of language to fit the Singaporean audience.

Community Building:

• Foster a vibrant online community by engaging with followers, responding to comments, and addressing customer inquiries.
• Implement strategies to grow the online community and enhance brand loyalty.

Analytics and Reporting:

• Utilize analytics tools to track and analyze the performance of social media campaigns and e-shop activities.
• Provide regular reports and insights to measure the effectiveness of strategies and recommend improvements.

E-Shop Development:

• Create and manage e-commerce platforms, ensuring a seamless and user-friendly online shopping experience.
• Collaborate with the IT team to integrate necessary functionalities and features to enhance the e-shop's performance.
• Implement and optimize e-commerce strategies to drive sales and achieve business objectives.

• At least 3 years of experience in managing e-commerce platforms and social media accounts.
• Knowledge of social media management tools and analytics platforms.
• In-depth understanding of the Singaporean market and consumer behavior.
• Excellent written and verbal communication skills in English.
• Ability to adapt to changes in the social media landscape and e-commerce trends.
• Strong graphic design skills and proficiency in relevant design tools would be a plus. (Please attach your portfolio)

This position offers an exciting opportunity to contribute to the growth of our brand in the dynamic Singaporean market. If you are passionate about e-commerce, social media, and have a deep understanding of the local market, we invite you to apply and be a key player in our digital success.

We Will Offer You....

• Chance to work on cutting-edge technology projects.
• Rapid growth opportunities for strong performers.
• Casual wear every day to enjoy your work.
• Fun working culture with challenges to learn and grow together.

• Flexible working schedule.

The successful candidate will be responsible for the development of business relationships and maximizing revenues from assigned institutional accounts. He/she will also need to develop knowledge of client needs and requirements and coordinates efforts to service client organizations.

Responsibilities:

• Account acquisition and management responsibility for regional institutional clients, with coverage including Mainland, HK and Taiwan.
• Strategizing, Developing and execution of sales strategies
• Generating deep understanding of client needs and building relationships with key client decision maker
• Build effective relationships with the clients to develop revenue opportunities and to deliver a high quality of service
• Develop pipeline of target institutional clients to generate revenue on institutional equity sales business.
• Promote the brand through intensified communication with major institutional clients in the region.
• Customise investment solutions to suit the needs of prospects and existing clients.

Requirement:

• 5-10+ years’ experience in institutional sales, research or trading
• Bachelor’s degree or above in Finance, Business, or related discipline.
• Demonstrate a track record in developing and implementing strategies to achieve sales results.
• Ability to focus and prioritise the key initiatives across a broad range of opportunities and relationships
• An understanding of micro and macro-economic factors affecting Asian equity markets
• Technical Knowledge of the Brokerage Industry

Responsibilities

• Achieve individual sales target
• Source for external prospects
• Maintain strong client relationships
• Perform other tasks as and when assigned by your supervisor

Requirements

• Proven sales track record
• Highly self-motivated with strong drive to excel
• Possess a valid Class 3 driving licence

The role involves undertaking the responsibilities of a senior Advertising Specialist, where the primary focus is on cultivating and maintaining client relationships to drive commercial success. This includes championing, coaching, and implementing best practices in client partnership across the organization. The role will be also referred as to “Senior Partner, Client & Commercial Relationships”.

Responsibilities:

• Cultivate strong relationships with key clients and decision-makers, serving as a trusted advisor. Understand and address client business needs, proposing proactive solutions for mutual value.
• Manage and grow existing client accounts, exceeding retention targets. Collaborate with internal teams to ensure seamless service delivery and identify opportunities for account expansion.
• Lead the development and execution of commercial strategies, including pricing, contract terms, and risk management. Negotiate complex agreements, identify new business opportunities, and oversee commercial aspects of client engagements.
• Analyze market trends and competitors to propose strategic initiatives. Drive business growth by pursuing new opportunities aligned with market dynamics and ensuring adherence to budget and profitability goals.

Experience & Qualifications:

• A track record of several years in Marketing or Advertising agency’s commercial roles.

Location: Central

Position: Sales Executive (Food Ingredients/Food Technology) (Job ID:18890)

Job Description

• To gather market information (such as market trend, competitors’ information) and issues of the customers.
• To make action plan with strategy based on the information gathered.
• To propose our products and our solutions effectively to solve anticipated issues of our customers based on the information gathered.
• To take countermeasures if there are any gaps between sales progress and the budget.
• To make sales forecast and capture sales progress on a timely basis.
• To ensure prompt payment collections.
• To place orders of our items to suppliers based on monthly inventory control.
• To carry out Q&A procedure when registration of new product and/or revision of product are required.

Job Requirement

• Minimum Diploma holder in food science education is preferred.
• At least 3 years of related working experience in B to B sales of food ingredients and/or at least 3 years of experiences in R&D of food ingredients or process food (such as instant noodle, mixed seasonings and confectionary etc).
• Have good understanding on B to B business
• Have good understanding on food ingredient
• Plan and prioritize assigned tasks independently to achieve personal sales targets

Interested applicants please send your resume to Calista (R22104418) with email subject header "Job Application for Sales Executive (Food Ingredients/Food Technology) (Job ID:18890)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions, EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Daily Duties and Main Responsibilities will include:
• Processing multiple payrolls on behalf of clients accurately, on time and efficiently
• Analyse payroll related information to ensure accurate distribution of funds and payroll
• Partner with the Implementation Consultants to ensure successful knowledge transfers are completed between Project Delivery to Operations
• Support any parallel runs if testing is needed on a new requirement
• Ability to reconcile pre-processing reports to ensure accuracy of information prior to processing payroll
• Research discrepancies of payroll information and/or documentation to ensure accuracy and adherence to procedures prior to processing
• Maintains payroll information, files and records to provide up-to-date reference and audit trail for compliance
• Assist in the validation of payroll requirements to ensure that sufficient information is provided by the client to enable set-up and configuration are completed successfully

Attributes and Experience Required:
• Candidate must be at least a Bachelor’s or College Degree in Finance/Accounting / Financial Management/Banking or any experiences equivalent
• Experience working in an outsourcing environment or have managed large-in-house/outsourced payroll headcount will be an advantage
• A good working knowledge and understanding on the whole payroll processing cycle including filing of government claims and tax submission
• Required to have 2-3 years payroll experiences handing Asia Pacific Region (APAC) or international payroll and associated rules of countries (e.g. Singapore, Hong Kong & etc)
• Proficiency in MS Office with strong MS Excel skills
• Excellent attention to detail
• Able to work under pressure and as part of a team
• Understanding of Singapore Payroll statutory and policy as it pertains to service center support models and implementation

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

• Achieve individual and team sales target
• Source for external prospects using own network and initiative
• Demonstrate a high level of understanding for Lotus Cars products and services. Excite, engage and educate prospects with the help of technology
• Be the relationship manager for all customer interactions throughout their purchase and ownership experience
• Manage the Lotus Showroom

Requirements

• Diploma in hospitality, design, business, or art preferred
• Proven sales track record, with a minimum of 2 years of achieving sales targets
• Creative, with a strong interest in keeping up-to-date with the latest tech and gadgets
• Established network of high net-worth individuals, and comfortable in conversing about lifestyle/fashion
• Strong sense of team mentality, responsible and hands-on
• Native fluency in mandarin (both written and spoken) essential
• Adapt with Microsoft Office suite and digital media
• Highly self-motivated and willing to work weekends
• Possess a valid Class 3 driving licence

• Develop a comprehensive understanding of products and applications.
• Provide technical consultation and service to customers to help solve their applications.
• Secure new customers consistently and offer products/services into a wide variety of manufacturing & related industries.

Requirements:

• Degree in Engineering or equivalent
• At least 2 years of sales or customer service experience in manufacturing environment.
• Excellent presentation, oral and written communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.

• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Company's Profile

Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.


Responsibilities

• Oversee order processing, create quotations, and track delivery shipments.

Requirements

• At least ‘O’ Levels, prior experience is an asset.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Provide sales and admin support to business development team.
• Create and follow up on sales quotations made for clients and process purchase orders.
• Liaise with various departments to ensure timely and excellent order fulfilment.
• Resolve customers’ issues and maintain good relationships.

Requirements:

• Diploma and above
• At least 2 years of relevant working experience.
• Familiar with Microsoft Applications, SAP Business One.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

· Attractive Salary Package

· Stable Organisation

About the company

Our client is a Global MNC with a well-established presence of more than 50 years with more than 1000 employees worldwide. With rapid expansion plans, they are now looking for a Application Support Analyst to be a part of their team.

About the job

As an Application Support Analyst (.NET / C#), your job responsibilities involve:

• Overseeing the complete software development life cycle, encompassing planning, development, testing, implementation, integration, and documentation.

• Managing day-to-day operations and concurrently handling multiple projects.

• Supporting and maintaining software applications and databases.

• Collaborating with business users to analyze business requirements and formulate solutions based on existing products and the tech stack, or introduce new tech solutions.

• Staying current with the latest industry trends in technologies.

Skills and experience required

As a successful candidate, you should have at least 3 years of working experience in a Software Engineering or Software Development role.

You should have a good working experience with Microsoft technologies and programming such as C# / .NET / Sharepoint systems.

Whats on Offer

This is an exciting opportunity to join a Global MNC as their Application Support Analyst. You will get the opportunity to be integrated closely with the Applications team to be involved in end to end SDLC operations, enhancements and development.

Responsibilities:

• Support our group company PC Securities Financial Group with account lifecycle management processes from onboarding to maintenance of clients, follow through documentation up until handover to Operations
• Establish and manage relationship, build and preserve trusting bonds with clients
• Handle clients’ needs and enquiries to provide them with quality services
• Manage the total wealth of clients by matching our financial and investment product solutions to their needs
• Establish workflow processes and take part in automation of client onboarding project

Requirements:

• Minimum 1 year of relevant working experience in financial services organization
• MAS licensed representative, possession of CMFAS certification (M5, M6, M6A, M8, M8A, M9, M9A & HI) preferred
• Customer focused and able to provide a high standard of client service
• Ability to take ownership of client enquiries
• Team player, helpful and well organized
• Experience in covering HNWI in the Southeast Asia market will be given priority
• Good command of both English and Mandarin (oral and written, to handle both English and Mandarin speaking clients)
• Remuneration commensurate with experience

The main objective of the department is to assist the CRO and Assistant CRO in the management of MC Branch offices and subsidiaries in the Asia-Oceania region, of its related activities and support our senior executives in our head office in Tokyo by providing geopolitical intelligence, as well as supporting our various business groups in developing new businesses and providing relevant industry insights.

In doing so, you will collaborate deeply with our colleagues in our head office in Tokyo, as well as our branch offices and subsidiaries in the Asia-Oceania region. Therefore, you are expected to contribute by understanding the needs of our senior executives and business groups, support to collect, collate, analyse and disseminate relevant information the relevant business groups. The roles include but not limited to the followings:

• To support and coordinate for the activities of the CRO Office.
• Manage all the necessary documentations and provide administrative and logistics support for the CRO Office in the event of any internal and external business functions, as well as receiving VIPs.
• To understand fully the strategies and requirements of our senior executives and business groups in our head office in Tokyo, as well as support the activities of our branch offices and subsidiaries in Asia-Oceania region.
• Prepare geopolitical intelligence related reports to senior executives in the head office, based on the above-mentioned strategies and requirements.
• To coordinate, support and manage interactions and collaboration between branch offices and subsidiaries in Asia-Oceania region.
• Management of CRO Office assets including record keeping of confidential documents, books and other office items etc.
• Any other ad-hoc administrative tasks to be assigned.

Job Requirements

• Minimum Bachelor’s Degree in any discipline or equivalent.
• Relevant knowledge and experience in providing geopolitical intelligence.
• High proficiency in English language and Japanese language (JLPT Level N1 or ability to speak, read and write at business level) to communicate effectively through phone calls, emails and/or meetings with the head offices in Tokyo, as well as both local and expatriate staff in the branch offices and subsidiary companies.
• Skills to create and present materials both in Japanese and English to communicate effectively with counterparties.
• Attention to details, strong communicator, proactive interaction with the team and cross-department to enable smooth and efficient operation of daily tasks.
• More than 2 years’ experience in abovementioned requirements.

Key Responsibilities:

• Boost talent acquisition efficiency by streamlining end-to-end operational processes and ensuring our hiring process is compliant with local regulations
• Leverage data expertise to design impactful data frameworks, build dashboards, and translate insights into actionable recommendations that guide leadership's decision-making.
• Lead communications, change management, and enablement to ensure hiring teams understand how to use best practices for evaluating and attracting diverse talent pools.
• Build a trusted and accessible partnership by advocating, challenging and enabling TA leaders with forward-looking policies, programs, operations to set the pace and direction of an industry leading recruiting team.
• Combine exceptional data storytelling and analysis skills to translate project requirements into compelling narratives, drive programmatic change, and extract actionable insights from recruitment data.

Qualifications:

• Minimum Bachelor's degree with >7+ years of recruiting operations or recruiting enablement experience.
• Previous success in delivering operational improvements from ideation to implementation and iteration across multiple global working groups.
• Understanding of the talent acquisition lifecycle, key metrics, and industry trends.
• Proficiency in data analytics and the ability to derive meaningful insights from recruitment data.
• Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships.
• Experience working in a high-growth and fast-paced environment.

Nice to Have:

• Familiarity with global talent acquisition practices and an understanding of Singapore regional nuances in recruitment processes.
• Familiarity with project management methodologies and tools, such as Agile or Scrum.

EA Licence No: 99C4599

CEI Reg No: R1104662

EA Personnel: Celine Tan Si Ling

About The Company

KGI Securities is a leading multi asset brokerage firm with presence across several countries in Asia and a pioneer member of the Securities & Derivatives, Trading and Clearing Member of Singapore Exchange, ICE Futures Singapore and ICE Clear Singapore.

We hold a Capital Markets Services License, is regulated by the Monetary Authority of Singapore (MAS) and is also an equal opportunity employer.

We are looking for talented highly motivated people who are keen to develop their career. We understand that the key to our success is our people. For this reason, we are committed to attracting and retaining the best possible candidates.

About The Job

Reporting to the Head of Sales, you will be responsible for developing and maintaining relationships with the institutional clients throughout the APAC region.

Key responsibilities include:

• Responsible for execution of sales strategy, business development and marketing of the company’s e-FX Solutions to the targeted clients.
• Drive the process from originating new client opportunities and ensuring smooth rollout to successful commercialization.
• Build effective relationships with the clients to develop revenue opportunities and to deliver a high quality of service
• Source and establish contact with prospects through referrals from existing clients, your internal relationships with other channels
• Work and coordinate with various departments such as IT, Dealing and Operation to service clients’ needs.
• Work with Risk Management team to manage clients’ margin requirements and maintenance, while observing risk exposure with close monitoring
• Participate in the company’s marketing activities and work on a team level to identify new opportunities
• Provide feedback on customer demand and make recommendations to drive product innovation

Requirements:

• Degree holder in relevant majors
• Must possess locally required licenses.
• Min 5-7 years sales trading / dealing experience with institutional clients or institutional sales experience preferred
• Preferably with a good track record in sales and customer acquisition experience
• A highly motivated self-starter with strong analytical skills, excellent business acumen and the ability to deliver targets
• Ability to interact effectively with individuals at all levels in the organization
• Ability to focus and prioritize the key initiatives across a broad range of opportunities and relationships

• Deliver administrative support to Sales Department.
• Handle process delivery orders/ invoices.

Requirements:

• Nitec and above
• At least 1 year of administrative experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities

• Achieve retail sales target
• Attending to customers (walk-ins and online inquiries) and helping them find what they want
• Responsible for stocking and organizing products on shelves and displays
• Monitoring inventory levels and receiving new shipments, including stock take, price tagging, and performing Goods Received Note
• Maintain and upkeep of store
• Any other job duties as assigned by your superior

Requirements

• Minimum GCE ‘O’ Level
• Customer-oriented and strong communication skills
• Eye for details

• Minimum one (1) year of EUCD Support, ICT End User Computing or Service Desk Agent experience
• Ability to perform the daily EUCD Support operations with minimum supervision
• Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices
• Possess knowledge in IT networking and LAN to troubleshoot computer problems
• Knowledge to support Microsoft Outlook Client, MS-Office O365, Microsoft windows 10, etc
• MUST possess at least one (1) of the following certifications

1. Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent
2. Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent
3. CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent

Our Company

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.

What You’ll Do

· Our Account Executive is responsible for identifying and qualifying Enterprise Greenfield opportunities in Singapore. The role focuses on identifying business needs accordingly does information-gathering to help pre-qualify opportunities for the sales organization.

· You will be responsible for delivering Teradata’s unique portfolio of solution products and services to our potential customers and clients.

· If you’re driven to be the best, and want to join the best analytics and solutions provider, we’ll recognize and reward your skills.

Who You’ll Work With

• The Sales team are individually situation within the SEA region and focusing on different accounts and customers.
• You will be responsible for delivering Teradata’s unique portfolio of solution products and services to our potential customers and clients. Using your prospecting and account penetration skills, you’ll work to achieve and forecast goals as well as other defined objectives.
• The position reports to the VP for Southeast Asia region.

What Makes You a Qualified Candidate

• 7+ years’ experience selling Software as a Service, specifically in the analytics and data management space – with a demonstrated success sales record
• Success developing new account opportunities to C-Level executives
• This means working closely with your customer, both as a consultant and as a trusted advisor and the confidence to initiate business conversation with C Suites on our analytic solutions.

What You’ll Bring

• Broad industry knowledge and contacts to uncover new business opportunities for Teradata solutions
• Your communication skills must be such that you can identify and clearly explain solutions to potential customer, and that mYeans right up to the C- suite.
• Your direct solutions sales experience is as vital as your ability to seek out and capitalise opportunities for profitable growth.

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

Exciting opportunity to join a leading innovative Biotechnology MNC as a QC Manager!

Your new company

The company is a leading cell and gene therapy MNC that has launched innovative breakthrough technologies in this space.

Your new role

The company is looking for an experienced QC Manager to manage the quality control tests and ensure GMP compliance. You will be responsible for managing various projects and ensuring that the quality meets industry standards.

What you'll need to succeed

• Bachelor's in biotechnology, cell biology or related fields
• Experienced in qPCR, flow cytometry and ELISA
• Familiar with immune cell manufacturing

What you'll get in return

You'll be part of an organisation that values its employees and have a structured career growth with plenty of developmental opportunities. You will also be compensated with an attractive remuneration package.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email me at [email protected].

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

EA Licence number: 07C3924 EA Registration No: R22105568 Company’s Registration number: 200609504D

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. You develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. As a CSAM, you partner with top customer Executives to create a customer success plan and steer against the agreed outcomes specific to drive business transformation. You will lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. You will partner with your customers to proactively identify opportunities for growth, optimize usage, and drive adoption.

Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Relationship Management

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
• Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.

Technical Relevance

• Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

Customer Success Leadership

• Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
• Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
• Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers
• to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.

Other · Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional or Preferred Qualifications

• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.
• Possess or ability to attain a minimum Security Clearance for the Singapore Government

Responsibilities

• Scan and file document
• Verify Sales Order
• Assist in COE Bidding
• Assist in Vehicle registration
• Assist in refund payment
• Assist in prepare registration document and delivery
• Any other ad-hoc admin duties assigned

Requirements

• With at least 2 years of administrative experience is preferred
• Able to work in a fast pace environment
• Must be able to commit 6 months
• 5 days, Mon 8.30am - 6.30pm, Tue - Fri 8.30am - 6.15pm, Alexandra
• Full benefits including 0.5 month of completion bonus
• Job Reference: L9VX445Y

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann