Key Responsibilities:
Technical Support:
Provide Level 1 deskside support to troubleshoot and resolve hardware and software issues for desktops, laptops, and printers.
Address internet and broadband connectivity issues.
Perform routine user check-ins to identify and resolve any technical problems promptly.
Ticket Management:
Manage and escalate tickets using ITSM tools such as ServiceNow, Jira, and HP ALM.
Ensure timely resolution of user queries while maintaining SLA compliance.
System Setup and Deployment:
Configure and set up computer devices and software packages, ensuring systems are ready for immediate client use.
Assist healthcare professionals and staff in understanding and using hardware, software, and IT tools effectively.
Software Testing and Documentation:
Design and execute test cases and scripts to ensure software functionality and reliability.
Perform review testing, including functional and user acceptance testing (UAT).
Document software processes and user manuals for newly developed solutions.
Document and Data Management:
Manage physical and digital documentation, including scanning, sorting, and processing records specific to healthcare environments.
Ensure accurate and secure handling of confidential documents, particularly in healthcare operations and patient-related processes.
Healthcare IT Support:
Provide IT support tailored to the healthcare sector, including assisting with healthcare management systems, EHR/EMR platforms, and compliance with healthcare IT standards.
Address and resolve IT-related issues in healthcare facilities to ensure minimal disruption to critical operations.
Data Analysis and Reporting:
Conduct data reconciliation and trend analysis to support healthcare business operations.
Generate reports on system performance and operational progress.
Key Requirements:
Work Experience:
Have prior work experience in the healthcare sector, preferably providing IT support in a clinical or healthcare environment.
Familiarity with healthcare IT systems and compliance standards is a strong advantage.
Key Skills and Competencies:
Strong hands-on expertise in troubleshooting hardware and software issues.
Strong organizational and problem-solving abilities.
Knowledge of SDLC methodologies and IT deployment practices.
Educational Background:
Diploma in Financial Technology, Republic Polytechnic