Customer Service

• Attend to all customers' enquiries / issues as follows: Contracts and agreements, Quotation/pricing negotiations, Coordination of new models and design issues, Prototype sample order fulfillment, Mass production order fulfillment, Schedule change management (including stock/disposal management), Delivery and quality issues, Customer complaints, Customer specifications/requirements & Customer payments and credibility

Marketing & Sales Plan / Forecast

• Analyse customer demand and provide sales forecasts to superiors.
• Collect and analyse customer and market information in a timely manner.
• Develop and implement short and long term plans to increase market share.
• Regularly visit and contact customers to enhance Customer Relationship Management (CRM) and gather the latest information.
• Coordinate with the business unit (BU) and/or factories for managing customer forecasts.

New Customer Development Activities

• Execute plans for developing new customers.
• Collaborate closely with BU and factory representatives on new customer development activities.
• Assist the Product Management & Marketing (PMM) group in implementing and executing plans for new customer development.

Other Responsibilities:

• Prepare budgets as assigned by superiors.
• Manage overall stock planning and consignment/stock customers if assigned.
• Ensure prompt collection of payments from assigned customers.
• Execute any tasks assigned by superiors to achieve departmental and business targets.
• Participate in company committees, projects, or audits if assigned.
• Support customer/company workshops/programs.
• Assist with PMM or Business Development Department (BDD) activities as needed.
• Any ad-hoc assignments assigned by management from time to time.

Requirements:

• Bachelor’s degree in Business, Marketing, Polymer Science, or a related field.
• Minimum of 1-3 years of experience in sales, marketing, or trading roles.
• Proven B2B sales experience in handling electronics/semiconductor materials (e.g., adhesives, chemical products used in semiconductor front-back processes), is highly desirable.
• Highly self-motivated, independent, and resourceful individual.
• Strong team player with excellent communication, presentation, and negotiation skills.
• Proficient in Microsoft Office applications and Salesforce.
• Willingness to travel overseas frequently for customer visits and business meetings.
• Excellent spoken and written English skills.
• Proficiency in Japanese (spoken and written) is preferred for communication with Japan HQ, but not mandatory.

SALES MANAGER - SINGAPORE

The Sales Manager will be responsible for overseeing and driving the performance of the Hotel101 Sales team (Happy Ambassadors), supporting and implementing strategies to meet sales targets, and maintaining long-term relationships with key clients. The ideal candidate will have a strong sales background, leadership skills, and the ability to work collaboratively across teams to exceed business objectives.

Interested parties please email CV and/or cover letter to: [email protected]

RESPONSIBILITIES

• Sales Leadership: Lead, coach, and motivate the sales team to achieve individual and team sales targets.
• Strategy Development: Develop and implement effective sales strategies to expand the Hotel101 customer base and increase revenue across direct sales and develop strong referral network
• Client Relationships: Build and maintain strong relationships with key clients and prospects, ensuring customer satisfaction and loyalty to Hotel101.
• Performance Management: Monitor and evaluate the performance of the sales team through regular performance reviews, enforcing clear KPIs and objectives, and providing constructive feedback.
• Training and Development: Identify skill gaps and provide ongoing coaching, training, and professional development opportunities to the sales team.
• Sales Forecasting & Reporting: Provide accurate sales forecasts, market analysis, and reporting on sales performance to senior management.
• Cross-functional Collaboration: Work closely with marketing, customer service, product development, and other departments to align sales strategies with business goals.
• Market Intelligence: Stay informed of market trends, competitor activities, and industry changes to identify new business opportunities and adjust strategies accordingly.
• Budget & Resource Management: Assist in setting and managing sales budgets, ensuring efficient allocation of resources.
• Problem Resolution: Handle customer inquiries, complaints, and issues promptly, ensuring high levels of customer satisfaction.

QUALIFICATIONS

• Bachelor's degree /Diploma in Business, Marketing, or related field (preferred).
• Minimum of 5 years of experience in sales, with at least 2 years in a sales management role.
• Proven track record of achieving or exceeding sales targets and driving team performance.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze data, make informed decisions, and adapt sales strategies accordingly.
• Proficient in CRM software, Microsoft Office Suite, and sales management tools.
• Strong problem-solving skills and the ability to handle complex situations with professionalism and tact.
• Experience in Financial Institutions and Hospitality is a plus.

ABOUT HOTEL 101 GLOBAL PTE.LTD.

[www.hotel101global.com] Hotel101 Global Pte. Ltd. is a Singapore-registered worldwide hotel operator and subsidiary of DoubleDragon Corporation. DoubleDragon Corporation, was established by Chairman Edgar Sia II (founder of Mang Inasal) and Co-Chairman Tony Tan Caktiong (founder of Jollibee Foods Corporation). The investment holdings company is publicly listed on the Philippine Stock Exchange (Ticker: DD), with over US$2.8 billion in assets primarily in real estate including CityMall shopping malls, CentralHub industrial warehouse and a pipeline of over 8000 hotel rooms under the Hotel101 brand.

Role Description:

This position reports to the Creative Director and engages with clients, suppliers and vendors.

Specific Responsibilites:

You will be involved in:

· Handle enquiries and communicate with clients to understand their needs

· Provide professional advice on space planning, design conceptualization and material selection

· Prepare quotations and work schedules for clients

· Manage and coordinate project progress

Competencies:

· Positive attitude and self-motivated

· Excellent interpersonal and communication skills

· Proficient in design software will be an advantage but not necessary

Job Highlights

· Entry level are welcome to apply

· Training will be provided

· Flexible work hours and locations

· Full commission based salary

Both experienced/non-experienced candidates are welcome to apply.

Singaporeans or Singapore PRs only.

We regret to inform only shortlisted candidates will be notified.

Thank you for your application.

The Estee Lauder Companies is recruiting a Commercial Sales & Education Manager for The Ordinary. This role will be based in Singapore and will work closely with the Senior Commercial Director of DECIEM APAC as well as the Commercial Director of the Singapore Affiliate for the achievement of The Ordinary retail sales and operational efficiencies across all doors and counters while increasing brand awareness through localized content creation and delivery. The successful incumbent will also be responsible for the recruitment, development and in-store coaching support to the retail consultants and counter managers to support Retail Sales, product knowledge, client recruitment and retention, and counter operational procedures on an ongoing basis.

What You Will Achieve:

1. Commercial Sales Management:

a) In-Store Coaching:

• Coach each door to ensure that the highest customer service standards are maintained at the point-of-sale
• Coach each Consultant team on service, selling behaviours, and connecting with clients
• Lead by example via counter coaching – work alongside each Consultant team to provide on-going Education (service and selling skills/product knowledge) and reinforcement of Key Performance Indicators (KPI’s)
• Review on a monthly basis each Counter/Store manager’s KPI’s – which may include Hourly Productivity, client growth YOY, MOB, and Booked Appointments (or variations by brand)
• Enhance performance and address concerns via in-store coaching
• Where required, drive the recruitment and performance development process, with the support of HR for all employees, in line with Company recruitment techniques and philosophies
• Provide support, advice and direction to Counter / Store Managers and Consultant teams in all matters pertaining to their roles and activities in-store
• Counter Manager development / Leadership Programs, inducting new managers & retail staff in-store with regards to sales and service skills
• Ensuring team members are aware of upcoming activities, marketing support and sales support
• Instructions and directions on action plan, supervision and staffing issues
• Receiving and communicating feedback from team with regards to promotional mechanics, store activities, competitors’ activities
• Assist in set up of promotional sites and new counters, conduct quarterly team assessments in conjunction with the Counter / Store Managers
• Recommend and implement course of action – training needs, succession planning etc.
• Supporting Counter / Store Manager during key trading and promotional activities
• Lead the orientation of Counter / Store Manager / New Consultants in-store
• Participate in the driving of digital learning (where available) for all Consultants and Beauty Advisors, to develop retail capabilities, register new and update existing ‘eLearning’ users, maximize participation and reinforce key learnings.
• Ensure Consultant / Beauty Advisors gain thorough understanding and knowledge of Brand principles, including the importance of Signature Services / Purpose and excellence in customer service and sales achievement Lead by example, whilst on counter, at all times
• Ensure all Consultants / Beauty Advisors attend education seminars as required and according to curriculum guidelines Liaise with Retail partners to negotiate attendance as required

b) Sales Management:

• Support Head of Commercial in planning and execution of marketing and visual merchandising activities
• Collaborate with Counter/Store Manager to develop weekly and monthly targets (both quantitative and qualitative) and action plans
• Drive Retail Sales, Service and Marketing activities in line with Brand Strategy implementation
• Develop and maintain Retailer Relationships in order to secure appropriate labour planning and operational efficiencies to achieve specific goals and strategies
• Manage and deliver demonstration costs to targets Where necessary ensure rosters meet business needs and productivity measures
• Prepare and update for review and discussion – achievement of sales targets, key business issues, opportunities, education plans, etc when required
• Maintain an ongoing awareness of the performance of the Brand in each door versus competition Plan and implement improvement and recommendations for a course of action
• Ensure that all counters / stores follow merchandising, grooming and hygiene standards as directed by the Brand
• Participate in all appropriate Management meetings and training seminars
• Review Module and Category Mix every 6 months based on POS sell through to maintain healthy counter inventory
• Verify Consultants’ paperwork relating to staff purchase / incentives claim approval of Annual / Unpaid Leave Forms
• Consult with ELC Human Resources on any potential people issues
• Ensure Counter Managers are maintaining adequate levels of stock on hand, and are utilizing store processes to address stock issues
• Provide assistance and coaching where necessary
• Ensure all return authorizations are completed in each Store by date required
• Ensure quarterly tester orders are placed by all accounts
• Input information to Payroll within specified timeframes

2. Education Management:

• Collaborate with the Head of Commercial and Head of Partnerships on the regional consumer education strategy to deliver a best-in-class experience for our people and our retailers
• Localize and execute the Global Consumer Education strategy within the region
• Assessment of internal and external learning engagement and needs, owning the plan to close relevant gaps within the market
• Collaborate with the Global Consumer Education team, understanding and delivering global objectives and KPIs while relaying feedback on market trends that impact global content generation/refinement
• Facilitate impactful education sessions among diverse audiences at cadence/frequency required, including delivery to large groups in a classroom-style setting
• Support all NPD launches through facilitation of Key Product Knowledge and educational content delivery across multiple channels in the market
• Lead and drive the promotion of a customer-focused culture within the retail teams by providing in-store, in-person support and motivation
• Work with the Area Managers on delivering education-based KPIs that serve the total business needs
• Monitor service and education standards in DECIEM staffed locations, identify development needs within our teams and partner with retail team to execute and measure success
• Train retail staff on in store promotions and how to execute selling methods effectively
• Support local Communications and Brand Marketing teams in key Brand Equity building projects/tasks on an as-needed basis
• Support pop-ups/events throughout the region
• Be the market and regional expert on education, training and facilitation. Maintain in-depth knowledge of market trends, demographics and consumer needs

What You Will Need:

• Minimum 4 years of experience managing commercial sales & education management retail at a managerial level
• Excellent interpersonal and communication skills
• Excellent coach and communicator
• A good listener, skilled at winning people over
• Team player, inspires and mentors a team, likes to lead by example, inspires enthusiasm
• Self-reliant with the ability to make solid business decisions independently
• Ability to relate with different stakeholders and enjoys the fast-paced retail environment
• Ability to manage multiple responsibilities
• Proactive in problem-solving and taking initiative to improve business
• Passionate desire to make sales targets
• Ability to motivate others to achieve specific goals and strategies
• Numeric ability essential - Computer literate in Excel and Word
• Experience in building impactful training programs that deliver results
• Must have exceptional leadership and coaching skills to develop people internally and externally
• Must be an excellent networker in order to grow relationships with Retail Partners
• Personal grooming must reflect/promote grooming and hygiene standards

What We Offer:

We provide market-competitive packages and trainings to our staff to ensure they are well-rewarded with room to excel in their career:

• Opportunities to learn and lead: we provide on-the-job trainings to ensure employees are equipped with the most up-to-date skillsets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, relocations and new experiences.
• Work-life balance as a priority: we offer benefits and implement policies to help employees balance their personal and professional priorities, including flexible working hours and enhanced parental leave.

Who We Are:

We are the global leader in prestige beauty —delighting consumers with transformative products and experiences, inspiring them to express their individual beauty through our high-touch offerings. We are a brand-led business and the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Estée Lauder.

We are a values-driven organization. Our actions are rooted in the Lauder Family values of respect for the individual, uncompromising ethics and integrity, generosity of spirit and fearless persistence. Building on these core values we also abide by the following principles:

• Unwavering commitment to quality and excellence.
• Infusing creativity and innovation throughout all aspects of the business.
• Nurturing and developing world-class talent.
• Cultivating an inclusive and diverse workplace.
• Acting responsibly and caring for the communities we serve.

There are exciting opportunities in the Asia-Pacific region. Over the last few years, APAC has become a powerhouse for growth and a core “center of gravity” for our company. We are the market leader in APAC and the region continues to lead global growth. Today, we employ more than 16,500 full time staff in the APAC region, where the company operates 13 affiliate offices and pioneering R&D facilities. There are thousands of points of sale, including our free-standing stores and e-commerce sites catering to consumers offline and online.

About STT GDC

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STT GDC

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Overview:

Reporting to the Head of Sales, you will be responsible for developing and maintaining relationships with institutional clients throughout the APAC region.

Key Responsibilities:

• Responsible for execution of sales strategy, business development, and marketing of the company’s solutions to the targeted clients.
• Drive the process from originating new client opportunities and ensuring smooth rollout to successful commercialization.
• Build effective relationships with the clients to develop revenue opportunities and deliver a high quality of service.
• Source and establish contact with prospects through referrals from existing clients and your internal relationships with other channels.
• Work and coordinate with various departments such as IT, Dealing and Operation to service clients’ needs.
• Work with the Risk Management team to manage clients’ margin requirements and maintenance while observing risk exposure with close monitoring.
• Participate in the company’s marketing activities and work on a team level to identify new opportunities.
• Provide feedback on customer demand and make recommendations to drive product innovation.

Qualifications and Skills:

• Degree holder in relevant majors.
• Must possess locally required licenses.
• Min 2 years relevant experience with institutional clients or institutional sales experience preferred.
• Proficiency in English and Japanese is mandatory for liaising with Japanese clients.
• Preferably with a good track record in sales and customer acquisition experience.
• A highly motivated self-starter with strong analytical skills, excellent business acumen, and the ability to deliver targets.
• Ability to interact effectively with individuals at all levels in the organization.
• Ability to focus and prioritize key initiatives across a broad range of opportunities and relationships.
• Understanding of the commodities markets, derivatives instruments, and risk management principles.

About the Company
Our client is a leading provider of advanced healthcare solutions, specializing in innovative medical devices and technologies. They are dedicated to empowering healthcare providers and enhancing patient outcomes through cutting-edge solutions and exceptional customer service.

About the Team | Manager
You will join the Dental Division, working closely with a team of experts passionate about advancing dental healthcare solutions. This role involves collaboration with sales, technical support, and marketing teams to ensure clients receive comprehensive knowledge and support for their dental products.

About the Job
In this role, you will:

• Promote dental imaging systems, dental treatment chairs, and other dental devices and consumables to healthcare providers.
• Provide product demonstrations and training for dentists and dental healthcare teams.
• Support customers with product implementation, configuration, and troubleshooting.
• Gather customer feedback to inform product development and improve solutions.
• Collaborate with sales and marketing teams to identify and pursue new business opportunities.
• Stay updated on dental industry trends and advancements to maintain a competitive edge.
• Contribute to the development of marketing materials and sales resources.

Skills and Experience Required
The ideal candidate will possess:

• Proven experience in a sales or customer-facing role, preferably within the dental or healthcare industry.
• Strong technical aptitude with the ability to quickly learn and master new technologies and systems.
• Excellent communication and presentation skills, with the ability to explain complex concepts clearly and persuasively.
• Strong problem-solving skills and a customer-focused, solutions-oriented mindset.
• A passion for dental healthcare innovation and a commitment to delivering exceptional service.

If you are a passionate and strategic sales professional with experience in the dental or healthcare industry, this role offers an exciting opportunity to drive innovation and improve dental healthcare outcomes.

To apply online, please use the 'apply' function. You may contact Putra Nur Afiq (EA: 94C3609/R22105891) directly via email or LinkedIn for more information. We regret to inform you that only shortlisted candidates will be notified.

• Location: Senoko
• Working Days: Mon to Fri: 8am to 5:30pm, One Sat per month: 8am to 12pm
• Salary : $2500 - $3100

Job Description

• Managing of daily sales activities and processing of orders.
• Maintaining close communication with customers, production, and supply chain teams to ensure timely fulfilment of orders.
• Professional handling of enquiries and assisting customers to provide effective solutions. Timely follow up to ensure resolutions.
• Consolidating and providing of documents and samples for customers’ order related information as required.
• Ensure timely invoicing to customers and proper collection of reusable drums.

Requirements

• ‘O’ levels equivalent and higher
• Proficient in Microsoft Office
• Minimum 2 years of experience

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Permanent role
• Raffles Place
• Monday - Friday, office hours
• To provide total solutions to clients’ staffing needs. Identify and pursue opportunities to cross sell other services and products to meet the needs of the client and increase revenue of branch/division.
• To meet monthly sales target in GP & Contribution
• To represent both the employer and employee and to manage & retain clients and candidates.
• Communicate terms and conditions of business including pricing (with appropriate approval) and guarantee provisions with clients to ensure common understanding of service expectations and costs.
• Understand the job-scope and the job-requirements from the clients before proceeding to source.
• To attract, select and present quality candidates who match the specific recruitment needs of our clients.
• To match the candidate to the right job and to provide opportunities to candidate.
• To manage and retain good candidates.
• Prepare written and verbal applicant resume summaries and brief candidates on the position & interview.
• To build strong relationship with clients and candidates. Maintain existing client relationships to ensure strong repeat buying and extension of services within the account.

Requirements:

• Degree
• CEI certification is an advantage
• Minimum 2years of experience in recruitment or in a target-oriented environment
• Strong knowledge in staffing techniques and labour regulations
• Possess a high degree of diplomacy and tact in managing issues and difficult situations
• To be actively involved in a highly dynamic and fast-paced work environment.
• Excellent communication and relationship building skills.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

In this role, you'll:

• Deliver in-person presentations for B2B meetings.
• Build relationships with business owners, negotiate deals, and collaborate to reach a broader customer base.
• Help clients increase brand visibility and capture a larger market share.
• Clearly communicate the features and benefits of our products or services to potential clients.
• Drive growth by expanding and refining our B2B offerings.
• Monitor market trends, customer preferences, and competitor activities.
• Manage current leads and maintain those accounts.
• Identify new leads and convert them into customers.

What makes you a great fit?

• You’re skilled at building relationships and communicating effectively with customers.
• You’re self-motivated and can manage projects independently or as part of a fast-paced team.
• You have the ability to research market trends efficiently.
• No experience? No problem! We offer product training to help you get started.
• You’re adaptable and thrive in uncertain situations.

Responsibilities

· Accomplish Backend Sales and Booking Budgets set by BU

· Manage the Sales and Booking forecast accurately and to align with BU

· Analyze and map out Customers' Tester platforms against Devices Type and EndApplication

· Provide an update on major customers' Tester platforms against Devices Type and End Application upon investigated.

· Understand customers' business direction and industry market trend via testers' install map and investment plan.

· Explore what types of future Devices customers will be focusing on for the next3 years

· Generate monthly progression reports and review with BU

· Progressively increase Backend Business (Cellcia, Prober) MS through New Devices, Penetration or Development and Legacy Replacement

· Create Strategy to counter New Devices customers in their next business expansion

· Create New Business Strategy to attract customers on 'Legacy Tool Replacement' promotion

· Conduct Monthly review meeting between BU and Region to align goals according to GT35 goal and realize business plan

· Increase New or Sustainable Business for Backend Customers by potentially raising ASP and MPR with according to GT35 goal

· Create and drive upgraded strategy and tactics to increase ASP or Profit (MPR)in the next business expansion

· Conduct Monthly review meeting between BU and Region to align GT35 goal and realize business plan

· Strengthening Operational Readiness

· Provide timely update with respects to BEOL information in terms of market situation, customers' FCST, VOC and issues via CALL reports to BU/Region

Requirements

· Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent

· A meticulous, organized and resourceful team player

· A highly motivated individual who works independently with little supervision.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

Sales Team Leader

Job Description & Requirements

Job Highlights:

• Highest Remuneration
• Attractive performance commissions
• Allowance scheme and performance bonus to jump-start your career
• Career Advancement
• Work Life Balance
• Family-oriented working culture
• Strong support and guidance

Job description

We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential.

To be successful as a team leader, you should have a track record of team motivation and positive sales results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers and be goal-driven.

Team Leader Responsibilities:

• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.

Requirements :

• Local Diploma/ Degree holder in any discipline from a recognised institution
• Ideally come from a finance related background, with team leader experience
• Highly driven, result-oriented with good interpersonal skills
• Loves interacting with people
• Excellent interpersonal and communication skills coupled with adaptability
• Ability to help colleagues out/train where necessary.

Our company specializes in offering face-to-face marketing services to organizations, providing them with a powerful way to connect with potential buyers.

Responsibilities:

• Assist clients to represent their brands via F2F marketing

• Come up with marketing solutions with peers

• Meet sales target and team KPI

What to EXPECT:

• Travelling Opportunities

• Personal Growth and Development

• Exposure to the industry

• 1 to 1 Coaching

• Advancement and Workshops

We provide a 2 weeks on-the-job training for no-experience candidates. Apply with us to get to know out company better and start your kickstart your career journey!