The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

Provide IT technical support, by remote and/or onsite means, to the end user/customer community in the Publicis Groupe Agencies within the market. 

This involves first level technical support of all matters of IT, including but not exclusive to, Desktop Services, Network & Wireless Infrastructure, File & Print Services, Applications and Messaging. The role also involves assisting with the implementation of any initiatives or projects in line with Groupe strategy. 

The role requires an individual to not only be customer focused and to be able to work individually with the user/customer community, but also to work as part of a wider local & regional Resources IT team and interact and assist that team where and when required. 

Key Accountabilities: 

1. Installation, configuration & maintenance of local infrastructure (i.e. desktop, server, hardware, OS, software, telephony & networking) 

1. Identify, analyse, troubleshoot & resolve IT incidents & service requests within specified agreed SLA timeframes 

1. Ensure the correct operational and change management processes and procedures are adhered to at all times 

1. Manage customer expectation with regular & effective communication and updates.  

1. Escalate severe incidents to Country IT manager/team lead and/or relevant regional functional lead. 

1. Provide customer induction & training as and when required 

1. Perform routine operational & administrative duties (e.g. ID provisioning, access control, back up & restore) 

1. Assist & support Groupe initiatives/projects and operational matters as and when required. 

1. Work closely with the Global Solution Centre (and other functional IT teams) on all day-to-day customer support matters.  

Key duties:  

1. React to issues in a controlled and professional manner 

1. Communicate with the agency user community in non-IT language 

1. Be discreet and maintain confidentiality when around, or have access to, sensitive information. 

1. Ensure client pitch activity is supported to the highest standard 

1. Investigate patiently about a user problem to better determine the solution 

1. From time to time, may be required to work extended hours to achieve immediate business driven results 

Part-time sales advisor

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.
Key Responsibilities
Provide great customer experience.
Fold, hang, display, and merchandise garments to maximize selling opportunities.
Actively process, stock and replenish garments on the sales floor and in the stock room.
Open, unpack, and label merchandise with security tags.
Support customer purchases and returns in the register.
 

Role and Responsibilities

• Develop and execute marketing and sales strategies to drive business growth as hunter role.
• Maintain and update customer and prospect CRM database to stay organized and informed.
• Identify potential customers and opportunities for market share growth through market research and analysis.
• Collaborate with cross-functional teams to ensure alignment and successful execution of marketing and sales initiatives.
• Monitor and report on the performance of marketing and sales activities, making adjustments as needed to achieve goals.
• Stay up-to-date on industry trends, best practices, and emerging technologies to inform marketing and sales strategies.

Other Assignments:

• Plan, organize, and control department activities such as costing, quotation, and tender.
• Conduct resources and manpower planning to maximize utilization and meet sales targets.
• Analyze and review customer feedback on project works and laboratory services.
• Handle customer complaints and feedback to ensure proper resolution.
• Ensure customer satisfaction through close monitoring of project report delivery.
• Study and understand market competitors' activities and laboratory testing trends.
• Plan and implement effective marketing strategies to achieve measurable sales targets.
• Answer questions concerning pricing, capabilities, and the status of samples.
• Plan, prioritize, and manage own workload, multiple tasks, and responsibilities.
• Well trained in CRM for maintaining and ensuring timely updates on project files
• Perform eLIMS platforms in daily duties.
• Review assigned accounts, client procedures, and products as necessary.
• Using ComLims for preparation of quotations
• Ensure accuracy of COA (Certificate of Analysis) and review, trend, or table results for key clients
• Support, suggest, lead, and assist process improvement initiatives.
• Participate in sales visits and cold calls to potential clients.
• Supervise and monitor samples (petroleum, water, etc.) collection and reports/certificates delivery activities.
• Perform other job-related duties as assigned by the management.

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

As a Sales Coordinator, you will play a pivotal role in supporting the success of our sales team by actively engaging in live opportunities and working on global initiatives to enhance our sales processes. Your focus will be on tasks such as data-focused presentations, tailoring pitch-decks, RFP submissions, working with cross-functional teams, ensuring alignment on deal timelines and more. You will be instrumental in supporting sales teams across markets from the top of the funnel all the way to deal closure. Your efforts will directly impact our ability to sell better, quicker, and larger deals.

Your Mission 

• Creating sales collateral, crafting compelling messaging, collaborating closely with product and pre-sales teams, and coordinating deal timelines to ensure internal alignment.

• Support the sales team on live opportunities by assisting in tasks such as creating data-focused presentations, tailoring pitch-decks, and participating in RFP submissions. 

• Supporting the sales team on key account lists and account plans.

• Collaborate with the wider sales operations team to impact global initiatives, adding resources and tools to empower selling individuals for more effective, efficient, and successful deals.

• Executing on various content and event strategies to effectively help create top of the funnel across APAC. 

About You 

• 2-6 years of experience in sales enablement role or GTM roles at an investment bank, consulting firm or SaaS.

• Able to structure pitches and sales collateral, through deep understanding of key clients, product capabilities and data insights.

• Able to extract and translate raw data into actionable insights and strategic recommendations for stakeholders. With ability to understand and write basic SQL queries.

• Excellent communication and interpersonal skills.

• Self-motivated and able to work independently with minimal supervision.

• Detail-oriented and organised with the ability to manage multiple tasks simultaneously.

• A proactive and creative thinker who can contribute fresh ideas to the team.

• Scrappy and entrepreneurial: You enjoy building and iterating, and don’t mind getting messy

Some Extra Skills That Would Be Awesome 

• Knowledge of CRM software (e.g., Salesforce) 

• Experience as part of a team selling to enterprises (multi-stakeholder deals). Part of an outbound sales motion with focus on consultative sales and account based marketing.

Short introduction

We’re looking for a Workforce Management Specialist to join our team in the Singapore office!

As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.

We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

Your Mission

• Know exactly where SLAs and our metrics stand at any given time

• Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders

• Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve

• Introduce alternative forecasts when asked, based on the situation

• Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs

• Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices

• Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents

• Ensure your stakeholders are constantly aware of what you’re working on and how you’re supporting them, actively aligning on priorities and action plans

• Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives

• Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs

• Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation

• Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices

This role will give you the opportunity to

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission

• Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build

• Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.

• Perm
• Must have experience in security products POC, RFQ and integration and implemention for any of the tools - EDR, XDR, SOAR, SIEM, UEBA, PAM, AM etc. and/or network security.
• At least 5 years in information security, especially in the application security space.
• Professional security certifications (CISSP, CSSLP, CEH etc) preferred.

Job Description

• Subject matter expert (SME) for the security systems owned by the Information Security Team.
• Plan, identify, assess, design, operationalise and maintain multiple security related software and/or hardware.
• Recommend and drive cyber security solution and initiatives to improve cyber security of the organisation.
• Prepare RFQ and evaluation criteria, proof of concept (POC) during product evaluation. and liaising with vendors to implement security solutions.
• Advise infrastructure teams on security design that is relevant and fit for purpose.
• Identify and assess cyber risks in the IT infrastructure environment.
• Manage individual project priorities, deadlines and deliverables.
• Any relevant ad-hoc duties.

• Degree in IT or related field, with at least 5 years in information security, especially in the application security space.
• Professional security certifications (CISSP, CSSLP, CEH etc) preferred.
• Experience in security products POC and RFQ.
• Prior experience in implementing and maintaining any of tools for EDR, XDR, SOAR, SIEM, UEBA, PAM, AM etc. and/or network security. Able to review firewall requests.
• Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography etc.
• Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities. Any prior vulnerability management experience preferred.
• Knowledge of cyber security threats, vulnerabilities, hacking and exploit methods etc.
• Strong oral, written, presentation and inter-personal skills.
• Possess positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.
• Able to work independently and in a team-oriented, collaborative environment.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bonus
• Medical & Insurance Coverage

The NIQ/GFK Sales Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales growth engine which is instrumental for the company’s success.  

As a Sales Account Development Retail Lead, you will take responsibility of the retail team. With your collaborators, you will drive the overall retail collaboration from sales, renewals, and cooperation agreements with retailers in your scope.  

You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.  

You will lead a team of associates to support and coach for reaching targets and enhancing their employee experience. 

Responsibilities 

• Secure the retailers cooperation continuity improving the conditions of existing co-operations agreements with current retailer partners 
• Ensure all data partnerships are correctly managed within the Partnership Program framework 
• Ensure the Best-in-Class servicing through your own team and in collaboration with the customer services using our different platforms in priority 
• Sourcing for strategic new retailers, enhancing features & inputs from existing ones (incl promo data) 
• Drive sales, cooperation renewals and overall growth of existing  retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships 
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Pricing, Assortment, Loyalty, OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of retailers on our capabilities and information 
• Develop a strategic understanding of our retailer’s industry/business/markets/clusters 
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, others) to define strategic Account Plans and JBPs and remove roadblocks 
• Drive strategic action plan to tackle Voice of the Customer feedback 
• Lead and inspire sales and servicing team, enhancing their skills and improving their experience 
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends 
• Communicate clearly , thus ensuring team activities are always focused and relevant 
• Implement Global and Regional strategy and organization, be able to drive change 

About You  

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate your teams to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of your team. A deep understanding of the retail landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships. Understanding our customers and their contexts, effective negotiation and growth mindset drive your work.  Throughout your tenure, you will demonstrate the following competencies:  

• Relationship Building: Develop  effective long-term professional interactions with customers based on trust working toward the best interest of those involved  providing positive results.  
• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages  
• Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future  
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.  
• Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy.  
• Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions  
• Composure and resiliency: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.  
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships  
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.  

The Sales Lead for Singapore is responsible for driving sales of GfK’s (by NIQ Company) retail audits and digital adhoc solutions with specific focus on point-of-sale within local domestic market. He/ she would also be effectively managing key client accounts to ensure overall client satisfaction with GfK (by NIQ Company) services, thereby achieving continuous revenue growth for the business.

Responsibilities: 

• Achieve country sales target and manage accounts with new and existing clients
• Strategize the business selling approach with focus on the Tech & Durables industry
• Identify and develop the growth opportunity values using GfK tracking data based on the client needs
• Analyze and present our data and findings in order to create a need to increase selling opportunities to existing and potential clients
• Establish and maintain excellent relationships with key decisionmakers within existing and potential clients
• Build and maintain C-suite level engagement to increase upsell opportunities
• Identify potential problems and propose pro-active solutions to meet client needs

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Who are Tyk, and what do we do? 

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. 

If this sounds like an environment that you believe could work for you then read on to find out more:

The role:

Tyk Customer Support is the best in the business, we’ve been called ‘too fast’ by clients and we’re known for having knowledgeable and quality engineers responding to clients, no ‘first-line support’.

We’re looking for a Support Engineer to help us build on our reputation for great support, dealing with client support tickets, call requests and community forum posts. In this role you can also contribute to product development, helping implement features and contributing to product discussions, from a support perspective. 

We are helping our customers solve their critical API Management issues, whether that be through custom integrations, partnership relationships, or simply troubleshooting upgrades with their engineering team.

You will work with engineers from the product team to enhance our offering and convey the clients’ needs, as well as contribute to the product, support documentation and other supporting assets.

We’re looking for highly-technical people with Support Engineering experience, who are happy to hit the ground running and help to design what great customer support looks like at Tyk. In return we offer you the opportunity to build your skills as an engineer, through collaborating on our open source product and helping to validate and fix customer issues. 

What will this role be responsible for?

• Answering complex incoming customer tickets and requests, often involving troubleshooting and reading source code
• Supporting customers over screen shares/calls
• Validating customer bug reports
• Validating customer feature requests
• Own and manage severity issues for customers
• Effectively communicate customer support processes to clients
• Contribute to client facing content/documentation to support them better
• Build relationships with existing clients to better understand how they’re using Tyk
• Monitoring our community forum 
• Advocating for the customer at Tyk
• Contributing to the vision for Next Level Support at Tyk

What does their day-to-day involve?

• Reviewing the support queue and picking up issues
• Validating reports of bugs & discussing features with clients
• Monitoring the community forum & engaging with our users
• Inputting into release meetings, projects and support development
• Contributing to the product through bug fix and development work
• Continuous product learning and self development

Experience needed:

• Experience providing technical support for a complex product
• Experience working collaboratively with core engineering teams
• Experience with reading programming languages. Need to be able to read Tyks source code
• Enthusiasm for dealing directly with clients
• Should have experience in a server side programming language, Go would be extremely advantageous
• Good English writing skills
• Background in software development and/or solution architecture
• General usage of Linux, scripting and related utilities
• Client-facing activities such as video conference calls and in-person meetings
• Understanding of common internet technologies, protocols, standards and data formats

• Solid experience in backend engineering and/or solution architecture for complex systems.
• Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation)

Skills (including education if relevant):

• Previous experience in a support engineering environment
• Familiarity with software development process
• Communication & customer focus

Here’s why you should join us:

• Everyone has unlimited paid holiday.
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous parental leave
• Company retreats
• Volunteering Days
• Employee Wellbeing platform

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

• It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

• The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

• Trust starts with you - make it count!

Trust is a two-way street - instill it from day one!

• Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

• Make things, better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Your Career

You will be tasked with bringing the benefits of Cortex (a next-gen AI-powered security operations platform) to customers. Your portfolio includes Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), Cortex Xpanse (Attack Surface Management), and Cortex XSIAM (Extended Security Intelligence and Automation Management).

As a key member of the sales team, you will collaborate closely with cross-functional teams within the region. You will partner closely with pre-sales engineers to drive growth for our Endpoint, Behavioral Analytics, and SOC security solutions. You will take ownership of growing the Cortex business within your respective market by staying at the forefront of industry trends and customer needs.

Your Impact

• Develop and drive the Cortex business across the region by building external customer relationships as well as partnering with the core sales team and mapping customer strategies and engagement to drive Cortex business

• Facilitate communication on strategic and tactical issues facing our clients and partners

• Maintain continuity and up-to-date knowledge of industry trends and technical developments that affect target markets

• Develop market strategies and goals for customers across the Cortex portfolio; understand the strategies, goals, and objectives of accounts

• Take full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process

• Domestic travel and possible international travel as necessary

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world-class operational support to our end users. This change is geared towards rethinking how we provide Operational support for the services under our responsibility. As a member or the Onsite Technical Support team, the Associate Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc.’s staff. The successful candidate will be a technically versed resource with excellent customer service skills.

The Associate Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will work with a dynamic and evolving global team charged with continuously improving the efficiency and effectiveness of support for our end user environment.

Additional Information
Essential Functions
•Consistently provide an exceptional, pleasant and courteous service to all End Users
•Provide 2nd level support for escalated workstation and mobile related issues and requests
•Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating when appropriate.
•Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
•Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
•Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
•Prioritize incidents and complaints to ensure all SLOs are meet
•Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
•Consult sr. technicians and utilize all technical resources to solve customer problems
•Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
•Escalate hardware repairs to third party providers as needed
•Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
•Installation of workstation, telephony, and mobile hardware/software as required
•Provision and prepare workstations using standard images
•Setup and install new workstations, loaners and other workstation related equipment
•Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed
•Consult sr. technicians in creating knowledge articles to share with other agents/technicians on issues/problems and resolution
•Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities
•Other duties and special projects as assigned

Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Exemption Status
Non-Exempt: This position requires the incumbent to be available during core business hours

Responsibilities:

• Develop and implement business and sales strategies to drive revenue growth in the precious metals industry and adjacent industries.
• Identify and develop new business opportunities, including expanding the company's client base and market reach.
• Build and maintain strong relationships with key clients and partners.
• Lead and motivate a team of sales representatives to achieve sales targets and objectives.
• Analyze market trends, customer needs, and competitor activities to identify business opportunities.
• Collaborate with internal teams to ensure successful project implementation and customer satisfaction.
• Prepare and present sales proposals, contracts, and presentations to clients.
• Monitor sales performance and provide regular reports to management.
• Stay updated on industry developments and emerging trends in precious metals and adjacent industries.
• Conduct market research and develop strategies to penetrate new markets.

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 5 years of experience in business development, sales, or related role, preferably in the precious metals or adjacent industries.
• Knowledge of precious metals market and adjacent industries.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with key stakeholders.
• Entrepreneurial mindset and strategic thinking.
• Ability to work under pressure and meet deadlines.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Develop and implement sales strategies to achieve revenue targets for facility, construction, and engineering solutions.
• Identify and develop new business opportunities, including expanding the company's client base and market reach.
• Build and maintain strong relationships with key clients and partners.
• Lead and manage a team of sales representatives to drive sales performance.
• Oversee the entire sales process, from lead generation to closing deals.
• Collaborate with internal teams to ensure successful project delivery and customer satisfaction.
• Monitor market trends and competitor activities to effectively position the company's products and services.
• Prepare sales reports, forecasts, and budgets.
• Stay updated on industry developments and emerging technologies.
• Conduct regular performance reviews and provide coaching and mentoring to the sales team.

• Bachelor's degree in Business, Marketing, Engineering, or related field.
• Minimum 5 years of experience in project sales, preferably in the facility, construction, or engineering industry.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with key stakeholders.
• Knowledge of the industry and market trends.
• Understanding of facility, construction, and engineering solutions.
• Entrepreneurial mindset and strategic thinking.
• Ability to work under pressure and meet deadlines.

Interested candidates who wish to apply for the advertised position, please click on the 'APPLY' button below.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary: We are seeking a dynamic and results-oriented Talent Acquisition Specialist to join our HR team. The Talent Acquisition Specialist will play a crucial role in attracting, sourcing, and hiring top talent to meet our organization's staffing needs. This position requires a proactive individual with excellent communication skills, strong interpersonal abilities, and a deep understanding of recruitment best practices.

Responsibilities:

1. Develop and implement effective recruitment strategies to attract high-quality candidates for various positions within the organization.
2. Source candidates through multiple channels, including job boards, social media, professional networks, referrals, and direct sourcing.
3. Review resumes, conduct pre-screening interviews, and assess candidate qualifications to determine fit for open positions.
4. Coordinate and schedule interviews with hiring managers and candidates, ensuring a positive and efficient interview experience for all parties involved.
5. Collaborate with hiring managers to understand staffing needs, job requirements, and candidate preferences.
6. Build and maintain relationships with external recruitment agencies, universities, and other talent sources to expand the candidate pipeline.
7. Manage the applicant tracking system (ATS) to track candidate progress, maintain accurate records, and generate recruitment reports as needed.
8. Stay abreast of industry trends, best practices, and emerging recruitment technologies to continuously improve recruitment processes and outcomes.
9. Assist in the development and implementation of employer branding initiatives to enhance the organization's reputation as an employer of choice.
10. Participate in recruitment events, job fairs, and networking activities to promote the organization and attract top talent.

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. Proven experience as a Talent Acquisition Specialist, Recruiter, or similar role, preferably in a fast-paced environment.
3. Strong knowledge of recruitment techniques, tools, and best practices.
4. Excellent communication skills, both verbal and written, with the ability to build rapport with candidates and hiring managers.
5. Fluent in English and Mandarin is preferred to liaise with Chinese counterparts.
6. Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.

Job Description Global Procurement 

G30 – Global Sustainability Specialist 

Functional overview 

The purpose of Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.  

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.  

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value; while aiming to achieve operational and transactional excellence to ensure business continuity.  

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation, as well as responding innovatively and agilely to business disruptions and challenges.  

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-direction approach used to maximize value delivery in a consistent way.  

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability, and circular economy is reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.  

Job title 

Global Sustainability Specialist

Reporting to  

Global Procurement Director: SUPPLIER INNOVATION & SUSTAINABILITY 

Main interfaces 

Internally 

Senior leadership teams across the globe 

Externally 

Suppliers / other procurement organization / local authorities  

Main purpose of the job  

The Global Procurement Specialist for Sustainability plays a crucial role in supporting the implementation of procurement strategies with a strong emphasis on sustainability. This role promotes best practices across all regions and drives Corporate Social Responsibility (CSR) initiatives. A key responsibility is the execution of sustainable category strategies. This role also focuses on building strong stakeholder relationships and managing supplier partnerships, with a specific focus on sustainability. Important too is the management and tracking of sustainability-specific plans and budgets. Ultimately, this role supports Procurement's operational excellence and the continuous improvement of Procurement capabilities and practices, aligning these with Asahi's overall strategy.

Accountabilities and deliverables   

• Support implementation of Procurement purpose, vision, strategies and governance.  

• Provide leadership to Global Procurement Sustainability team across the group. 

• Support the Global Procurement Sustainability Lead with the implementation of functional goals globally. 

• Promote one team spirit between all regions to enable sharing of best practices and knowledge. 

• Support implementation of Global Procurement People strategy and culture, including DEI, employee engagement and well-being. 

• Self-manage adherence to defined governance, policies and processes. 

• Protect all company’s assets by putting in place internal control system and procedures. 

• Protect reputation of Asahi by following applicable legislation. 

• Drive CSR strategies and projects. 

• Contribute to the complete definition, implementation and successful execution of category strategies. 

• Represent Procurement in relevant committees and governance bodies. 

• Build and enhance strong stakeholder relationships across all agenda specific procurement activities. 

• Develop and maintain strong partnership with suppliers focusing on agenda-specific aspects such as performance and quality assurance. 

• Manage and track agenda specific plans and budgets including objectives, key value drivers and related KPIs. 

• Support Procurement operational excellence, including its processes and systems. 

• Support continuous improvement of Procurement capabilities and practices in alignment with the overall Asahi strategy and external benchmarks. 

 Qualification criteria  

• University degree, preferably in Business related field (master’s degree preferred)   
• Proficiency in English 
• 7+ years of professional experience, whereof 4+ years in Sustainable Development  
• International experience from multinational company  
• 3+ years of proven managerial experience 
• Advanced level of MS Office Suite  

Competitive salary package.

Health, Life and Dental coverage.

Opportunities for career advancement and professional development.

Dynamic and inclusive work environment.

Technical Support Specialist

Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your mission

We are looking for a tech-savvy person interested in various aspects of the IT industry – DB administration, Networking, Development, Product Management, and FinTech in general to join our fast-growing Tech Support Team. The Technical Support Specialist acts as the trusted advisor to all Enterprise accounts and a strategic focal and escalation point for technical improvements, business requirements, and critical incidents that may arise. The Technical Support matrix manages our biggest client’s production technical issues, provides technical support, resolves merchant service inquiries, or offers additional forms of real-time problem-solving while coordinating requirements in cross-company collaborations. We need a person with critical thinking skills who can understand the payment process's logic. A person who can speak in technical language with non-technical people and explain business-related requirements to technical staff.

Responsibilities

* Acts as technical trusted advisor and becomes a knowledge-center about the company’s products, and a go-to person for technical queries - Becoming Nuvei brand and product expert.

* Technical Issues management, a focal point for technical queries by Enterprise clients.

* Focus on resolving customer concerns solely through Salesforce.

* Providing technical guidance to clients based on established SLAs without a constant supervision.

* Be proactive - anticipating Enterprise merchant’s needs (or problems) before they are aware of them or need to contact us for assistance.

* Guiding clients to correct use of Nuvei's products and services.

* Investigating errors and logs and providing in-depth analysis for both clients and internal departments.

* Collecting and analyzing client requirements and translating them to Product requirements.

* Escalating technical complaints and incidents affecting the company's customers and services to the product owners internally.

* Working with relevant stakeholders and in parallel with many internal teams.

• Minimum 3 years of experience
• Hands on technical support experience or technical support in Payments/Fintech industry (ecommerce gaming, travel and retail).
• Knowledge using REST API and SDK
• Technical background - analyzing and producing reports, investigating logs, basic programming or web development skills, communication protocols (client-server, server-to-server, etc.) - IP, HTTP, SQL, etc.
• Fast learner, multi-tasker, and tech-oriented.
• Excellent time management and prioritization skills.
• Experience in technical customer support or 24/7 NOC in the high-tech industry.
• Experience in Product / Technical Support, or former involvement in support of Enterprise/Premium accounts.
• Available to work under stress and pressure coming from clients and senior management.
• Great interpersonal and communication skills.
• Problem-solving skills and ability to analyze complex schemes.
• Availability to work on shifts (on some occasions) or take a weekend shift when needed.
• Business level of English (B2)
• We are looking for AAA person to join our A-Team, you must be Autodidact, Accountable and Amazing - join us to lead the future of payments.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

Benefits

• 2.5 additional days off each quarter, should the company achieve its quarterly targets
• Health insurance

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Summary

This position is responsible for the management of sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.

Job Responsibilities

• Achieve daily targeted number of sales calls with effectiveness.
• Develop business leads for the Hotel on a weekly basis.
• Prepare monthly list of accounts to penetrate for the following month.
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts.
• Prepare monthly action plan for main market segment.
• Perform monthly review account profile on room nights production and average rate.
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge.
• Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts.
• Update management on VIP arrivals, meet and greet accordingly.
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Conduct negotiations to achieve the best profit and rates for the Hotel.
• Attend hotel clients and local community business events to network and maintain high visibility.
• Update Director of Sales & Marketing on market trends and business leads.

Your Career

As a Palo Alto Networks Specialist Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings. 

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Specialist Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps

• Present to customers as our expert at all levels in the customer hierarchy from technician to manager

• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps

• Work closely with product and engineering to debug and correct challenges encountered during POCs

• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary

• Create new demo scenarios and use cases

• Discuss complex platform architectures to prospects

• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

Key Responsibilities:

Analytics (50%):

• Collaborate with cross-functional teams to define key performance indicators (KPIs) and data requirements.

• Analyze large datasets to extract meaningful insights, trends, and patterns that can inform business decisions.

• Create and maintain dashboards and reports to visualize and communicate analytical findings effectively.

Data Engineering (50%):

• Design, develop, and maintain scalable data pipelines for ingesting, processing, and transforming large volumes of data.

• Work with big data technologies and platforms to ensure efficient and reliable data processing.

• Implement data quality checks and ensure the integrity and accuracy of datasets.

• Collaborate with IT and engineering teams to optimize data infrastructure and support data-driven initiatives.

• Troubleshoot and resolve data-related issues, ensuring the smooth flow of information across the organization.

What we offer

• A dynamic and challenging work environment.

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

We are looking for a Digital Sales Intern, Regional Digital Sales (APAC) to join us in scaling our platform, and bringing thousands of best loved restaurants online across all of our markets. If you love working with technology and a diverse group of people to ideate on creative solutions, you will find your tribe here at foodpanda. You will get the opportunity to gain practical work experience in a dynamic tech company and get involved in exciting projects that have a meaningful business impact. You will be a part of a highly collaborative team and work closely with experienced sales professionals across the APAC region to drive the growth of our business.

Responsibilities:

• Sales Process Optimization: Streamlining sales processes to improve efficiency and effectiveness. This may involve refining lead generation strategies, implementing sales automation tools, standardizing sales workflows and coordinating training sessions or workshops to educate stakeholders on the rationale behind the changes, how they will be implemented, and the expected benefits.

• Sales Technology Integration: Evaluating and implementing sales technology solutions to enhance productivity and effectiveness. This could include CRM systems, sales automation tools, analytics platforms, and communication tools.

• Cross-Functional Collaboration: Collaborating with other departments such as marketing, sales performance & analytics, and operations to align sales efforts & sales projects with overall business objectives. 

• Sales Analytics and Reporting: Analyzing sales data to identify trends, opportunities, and areas for improvement. Generating reports and providing insights to help sales teams make informed decisions.

• Sales Product Management: Evaluating and prioritizing feature requests based on various criteria such as business impact, customer demand, strategic alignment, and resource availability.

Requirements:

• Analytical Skills: Strong Analytical skills, ability to extract and analyze data to provide actionable insights

• Communication Skills: Ability to communicate and collaborate effectively with a diverse range of people and job functions

• Organizational Skills: Strong organizational skills in managing multiple tasks, projects, and priorities simultaneously

• Teamwork and Collaboration: Good team collaboration spirit with the ability to work independently and efficiently  deliver useful business insights

• Problem-Solving Abilities: Strong problem-solving abilities and a proactive approach to overcoming obstacles are essential

• Technical Skills: Proficiency in SQL, google sheets and salesforce will be a plus

• Strong passion in the food delivery and q-commerce industry and willingness to learn!

• Able to commit for at least 6 months full time internship

Essential Functions

• Support and advocate for Visa clients comprised of financial institutions and vendors
• Properly escalate incidents promptly per support guidelines and procedures
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
• Work simultaneously and independently on multiple platforms
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
• Support scheduled changes

Work Hours: This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). When scheduled, the staff would be required to work on weekends and public holidays.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.