Responsibilities

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Recruit sales representatives, set objectives, train and coach them, and monitor their performance
• The ongoing training of your salespeople.
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
• Manage the month-end and year-end close processes

Required skills and qualifications

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Proven record of success with the entire sales process, from planning to closing
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Superb leadership ability
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Dedication to providing great customer service.
• Ability to work shift,weekend and public holiday
• Ability to work longer hours with prolonged period of standing.

Hotfoot Asia: Join Our Winning Sales Team!

Are you a dynamic, results-driven professional with a passion for making an impact?

Hotfoot Asia, a leading name in pest control solutions, is looking for exceptional Sales Executives to drive our growth in 2025!

Why Join Us?

• Innovative Products: Represent cutting-edge, eco-friendly pest control solutions trusted across Asia.
• Growth Opportunities: Be part of a rapidly expanding company with opportunities for career advancement.
• Supportive Environment: Thrive in a team-focused, high-morale workplace with training and resources to help you succeed.
• Competitive Rewards: Earn attractive commissions, bonuses, and incentives for hitting and exceeding targets.

What You’ll Do

• Build Relationships: Engage with pest control companies, government agencies, and distributors to establish long-term partnerships.
• Promote Products: Showcase Hotfoot Asia’s proven solutions through personalized pitches, demos, and client consultations.
• Drive Results: Exceed sales goals by targeting new markets and expanding our customer base.
• Lead Innovation: Introduce our in-house, high-performance products to customers, overcoming objections with confidence.

What We’re Looking For

• Proven track record in sales, preferably in FMCG, Construction, Pest control or related industries.
• Strong interpersonal and negotiation skills.
• Ability to adapt to customer needs and market dynamics.
• Passion for learning and staying ahead in a competitive industry.

Be Part of the Solution!

Take the lead in bringing safer, smarter bird control solutions to the market. Your ambition and talent will play a critical role in shaping our future and redefining the industry standard.

Ready to make an impact?

ASEANet Manpower Consulting Is a boutique search firm and our founder and consultants have years of experience from various industry and businesses background. Our expertise include Executive Search, Permanent Placement , Career Transition and Talent Development.

We connect outstanding people with the best Innovative Companies.

ASEANet Manpower Consulting offer different specialisms including:

Accounting & Finance, Admin & Secretarial, Banking, Construction, Engineering, Events, Education, Financial, F&B , Healthcare & Medical. , Supply Chain & Logistics, Manufacturing, Retail, and Information Technologies. With our professional recruitment service, we can assist

you with your desired career path.

Contact us for a FREE Consultation.

We believe that YOUR SUCCESS - IS OUR MISSION.

Our client are looking for next team members to join their growing team:

Job Responsibilities:

• Oversee day-to-day sales operations, ensuring smooth and efficient processes.
• Manage sales order processing, including quotations, sales orders, purchase orders, delivery orders, and invoicing.
• Professionally handle a high volume of inquiries, providing effective solutions to customer issues.
• Deliver excellent customer support and service to ensure satisfaction.
• Proactively source new sales opportunities through inbound lead follow-up.
• Build and maintain relationships with key customer contacts as needed.
• Coordinate projects and provide support to the lead manager, ensuring adherence to the agreed-upon plan and timelines.
• Collaborate with internal teams, including Finance, Procurement, Logistics, and Marketing, to ensure seamless operations.
• Assist in the preparation and submission of relevant reports and documents for tenders.
• Participate in regular online and offline product training sessions arranged by vendors.

Job Requirements:

• Diploma in Business or a related field.
• A minimum of 1-2 years of working experience.
• Exposure to computer hardware, software, or maintenance contracts is preferred.
• Comfortable working in a dynamic, fast-paced environment.
• Strong phone presence, with excellent interpersonal and customer service skills.
• Eagerness to develop consultative sales skills and contribute to achieving team sales targets.
• Enjoys interacting with people and maintaining positive relationships with IT business partners.
• Proficient in MS Office.

Remarks:

• Working Days: Monday to Friday
• Working Hours: 9:00 AM to 6:30 PM

Chua Mui Khim

( EA Registration Number : R22104766)

ASEANet Manpower Consulting Pte Ltd

(Co Reg : 202141565E / EA License: 21C0866)

We regret to inform that only shortlisted candidates will be notified

Job Responsibilities:

- To manage sales enquiries

- To provide professional advice on space planning, design conceptualization, materials and color scheme specifications

- To understand customers’ needs and to ensure customer satisfaction

- To manage areas such as project costing

- To prepare project quotation

- To schedule workflow, ensuring smooth coordination of renovation project

- To work closely with contractor and suppliers to achieve high quality project completion

- To make sure the design proposed and timeline set are achieved

Job Requirements:

- No prior experience needed

- Pleasant working attitude, hardworking and creative

- Passion for sales and self-motivated to succeed in rewarding career

- Interested to gain new knowledge on product offered

- Excellent interpersonal and communicative skills

- Possess flair and creativity in interior design

Benefits:-

- Appealing profit-sharing scheme

- Leads will be provided by the company

- On-the-job training for career advancement

- Potential income of more than $10,000

Branch Location:- Jurong (Tradehub 21) - Bukit Timah (Bukit Timah Plaza) - Changi Road (Hexacube)

What you will do:

Promote the JCI Marine Solutions full range of Solutions for Production systems, Fire Protection Systems, HVAC systems & Through Life Mature Asset Services to key End Users, decision makers and influencers within defined territory Singapore/ Malaysia marine, offshore, oil & gas markets. Promote and Increase Awareness of JCI Marine Solutions. Collaborate and coordinate activities across L-Tyco & L-JCI Marine Solutions Teams. Maximise Project awareness to all JCI Marine Solutions Teams. Working with the Branch Manager/Sales Manager to implement the agreed strategy for Business development and the promotion JCI Marine Solutions. Work alongside the Sales and Engineering teams to create and develop a strong platform for new build sales within Southeast Asia Marine & Offshore markets. Identification, delivery and conversion of sales opportunities.

How You Will Do It:

• Be responsible for promoting JCI as the Industry Leader together with our full range of fire solutions to key decision makers and influencers within the Marine & Offshore market places.
• Target and develop key End User relationships across each of the regions. In particular those associated with the Marine & Offshore.
• Develop an understanding of the Local Authorities and their associated regulations and company registrations required in association with each of the solutions we take to market.
• Identify, lead and coordinate JCI efforts to obtain local Authority and End User product / solution approvals
• Long term goals will include developing a strategy and platform by which we are able to target new installation sales opportunities for JCI within the territory.
• Responsibility for the development and achievement of the JCI Business Development and Growth Plan, including specific sales objectives and financial targets.
• Identify potential and develop those accounts within territory that have a mind-set and can add value as Key Account Service Partners.
• Further develop existing and identify / target new Customer relationships and projects in order to promote JCI and generate new build business for the complete JCI Fire businesses.
• Develop and maintain a high level of opportunity conversion by maximising strong relationships with potential Customers and decision makers / influencers.
• Responsibility for the JCI Management of Third Party (3P) Relationships in Country.
• Full adoption of the company CRM tool – Salesforce.com.
• Liaise with Sales & Operations team and work effectively as part of the JCI teams to achieve the booking targets assigned.

What We Look For:

• Diploma/Bachelor Degree, preferably in Engineering discipline.
• Experience working in an Oil, Gas, Marine and Energy Market Place.
• Experience identifying, contacting and promoting the solutions of a large enterprise to Local Authorities, End Users and market decision makers.
• Ability to communicate both internally and externally at high levels.
• Customer focused orientation with strong influencing and negotiation skills to gain wide acceptance.
• A high level of Business Acumen with strong strategic agility.
• Systematic and Logical with a drive to achieve goals and objectives.
• Must thrive in challenging situations and work within the parameters of the organisation.
• Preferably with some knowledge of Production systems, Fire detection systems, Gas Suppression systems, Water and Foam systems.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Interior design and renovation company is hiring Sales Designer.

Responsibilities:

· Handle sales enquiries

· Provide quotation based on customer requirement and design

· Site supervision and project coordination

· Schedule work flow to meet project datelines

· Work closely with subcontractor and supplier to ensure project work smoothly and safely

Requirements:

· Proficient in English and mandarin (to liaise with Mandarin & English speaking customers)

· Responsibilities and good work attitude

Salary:

· Depends on sales commission ($2k to $20k)

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

Responsibilities:

· Responsible for Sales target set for the business.

· Perform daily sales activities such as prospecting calls, customer appointments, presentations, proposals and closing orders.

· Engage with all clients in the market area to ensure high levels of clients' satisfaction.

· Keep abreast of product applications, market conditions, competitive activities and industry trends.

Requirements:

· Must have good business acumen.

· Good communication and interpersonal skills are essential.

· Must be service & results oriented

· Able to work on weekend and public holiday

Our Client:

• Cranes Lifting Industry
• 5 Days, Office Hours
• West Region
• Up to $3800 Per Month + $1000 Car Allowance + Commission

Responsibilities:

• The sale of new and renewal service agreements to potential customers.
• Maintain and develop business relationships with customers to ensure profitable growth and customer retention.
• Prepare quotations and tenders and negotiate their terms according to company contractual instructions and grant approvals.
• Follow good CRM practices on all sales case and activity monitoring.
• Proper execution of business reviews for the related agreements, utilizing the online customer portal.
• Responsible for proper handover of all agreement details to administrators/planners and coordinate any needed changes during active agreement period.
• Assist finance and administrators to follow up with customers to ensure timely invoicing and prompt collection of any overdue debts.
• Actively promote other non-agreement services and products, focusing on asset modernizations and spare part needs.

Requirements:

• Minimum Diploma in Sales, Engineering, or related field.
• Minimum 1 year of Engineering or Sales experience.
• Experience working with Siebel CRM or similar tools.
• Possess your own car.

For interested applicants, please click "Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Quay Choon Lan Joanne (Guo Chunlan) | EA Reg No: R24121479
JTE Recruit Pte Ltd | EA Lic No: 14C7215

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Salary: up to $2500 per month
Working hours: Mon – Fri: 8:00am – 5:30pm; Sat: 8:00am – 1:00pm
Working Location: Farrer Park
Job Scopes:
Position 1:

• Address customer inquiries about products, services, and promotions effectively.
• Support customers in their purchase decisions by understanding their needs and recommending suitable products.
• Maintain product knowledge to respond confidently to customer questions.
• Accurately process transactions for any sales
• Handle cash, credit card, and other payment methods securely and efficiently.

Position 2:

• Collaborate with the sales team to provide administrative and operational support.
• Manage invoicing processes and ensure timely collection of payments.
• Process purchase orders accurately and ensure timely follow-up.
• Maintain accurate and organized records of sales transactions, AR, and purchase orders.

JOB REQUIREMENTS:

• Singaporean (s) only.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chee Yung Chen (Zack) - R23112910
ScienTec Consulting Pte Ltd – 11C5781

Job Responsibilities:

Project Sales

• Approach Developers & Consultants to deliver compelling proposals for our premium range of kitchen appliances (Hob, Hood, Ovens, Refrigerators & Wine Chillers)
• Develop business and product strategies to pursue potential clients and establish new partnerships
• Conduct market research and competitive analysis to stay informed about industry trends
• To manage the project sales process from project specifications till closing

Export Sales

• Lead the sales development of our distributors thru strategies that aligns with our company objectives
• Explore and expand into new markets thru networking and developing relationship with prospective partners
• Collaborate with marketing and technical department to provide support to our distributors

Administrative

• Prepare and present sales forecast to management
• Provide regular updates and progress to the management

Job Requirements:

• Bachelor’s Degree or Diploma in Business, Sales or related field
• Minimum of 5 years sales experience; project sales experience will be an advantage
• Good communicator, personality and able to work independently
• Experienced in business plan, forecasting and budgeting
• Willingness to travel for work (at least once a month)

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

ForBis Human Capital is a MOM-licensed Employment Agency. As a social enterprise, we advocate #EqualOpportunities and welcome all meritorious candidates to apply.

The shortlisted candidate will be seconded to Jiemin Primary School at 2 Yishun Street 71, Singapore 768515.

Working hours

Mondays to Fridays: 9:15 am to 6:45 pm, inclusive of 30 minutes of lunch break

Job description

The Personnel shall be competent to perform the following:

1. Maintain cleanliness in assigned rooms.

2. Locking all rooms at the end of the day

3. Perform traffic duty at respective school gates as assigned

4. Accompany contractors for maintenance or repair work of equipment and premises.

5. Arrange desks and chairs for school events.

6. Any other duties, including Saturday work, as and when required

Prior Experience required;

- Have 6 months of prior experience in operations or job-related experience, as mentioned above

Details:

• Monday to Friday, office hours
• Changi Business Park
• Up to $4400 + AWS + VB
• Minimum 2 years of secretarial experience

Job Description:

• Support the main Exec Assistant to ensure smooth operation of the International Business Office (IBO) administrative functions.
• Assist in booking travel arrangements, including flights, accommodation and transportation.
• Support the application process for Visas for the IBO team. Liaison with travel agencies, embassies and other group companies to confirm the latest Visa requirements for travel designations.
• Support EA to manage IBO team’s calendars.
• Manage official communications, including calls and emails. Act of point of contact between internal and external stakeholders.
• Assist in planning and organizing both internal and external meetings and events. Ensure timely communication and preparation with all relevant parties.
• Assist in reconciling and verifying the IBO team’s travel and entertainment claims in accordance with the Company’s business expense policy.
• Organise and maintain records, files and documents relating to IBO administration
• Assist in drafting and reviewing memos, letters and other correspondences
• Ensure confidentiality and accuracy in handling sensitive information
• Taking detailed meeting minutes
• Administrative duties and any other duties assigned by the Executive Assistant.

Interested applicants, please submit your resume to:

Email: [email protected]

Jaslynn Koh Li Wei R1546523

Recruit Express Services Pte Ltd 13C6614

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III within the Corporate Technology - Corporate Data and Analytics Services (CDAS), you will be tasked with ensuring the operational stability, availability, and performance of our production application flows. Your responsibilities will include troubleshooting, maintaining, identifying, escalating, and resolving any interruptions in production services for all internally and externally developed systems, thereby guaranteeing a seamless user experience. Additionally, your role will be crucial in promoting a culture of continuous improvement within the team.

Job responsibilities

• Provides technical and functional support to all end users within CDAS

• Investigates the issues raised by researching for similar incidents, learning the data model and checking the data and service logs

• Leverages data analytics and reporting skills (Qliksense, Tableau, Alteryx, ServiceNow, etc) to identify issue trends and solutions to top-talkers

• Organizes meetings with the users to understand the issues they are facing when using our technology services

• Provides feedback and reports to technology teams and product owners on application requirements, helping to prioritize fixes and liaise with end-users for acceptance after researching and diagnosing bugs

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assists in the monitoring of production environments for anomalies, addresses issues, and drives evolution of utilization of standard observability tools

• Identifies issues for escalation and communication, and provides solutions to the business and technology stakeholders

• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines

• Minimum 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud i.e. AWS, Unix

• Proficient in observability and monitoring tools and techniques

• Strong communication skills (both written and verbal)

• Customer focused and service oriented, with a proactive customer approach and dedication to providing best of class service at all times

• Experience with ticketing systems, such as ServiceNow and Jira Service Desk

• Experience with database queries and MongoDB

• Awareness and exposure to change management methodologies and best practices

• Awareness and exposure to systems development practices and methodologies

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting

• Working understanding of public cloud

• Knowledge of banking products and interest in the finance world

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=fd22f49c7272620e254dbcf8b1adf868

Role: Call Centre Representative

Work Location: Woodlands/Yishun/Bendemere

Monthly Salary Budget: $2,000 to $2,500 maximum

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

Scope
Attend to emails and queries from users on bug reports
Install and deployment software applications
Install software updates and patching
Debug applications
Optimization of application performance

Requirements
Diploma/ Degree in IT or equivalent
Proficiency in .Net, JavaScript
Good initiative with interest in application troubleshooting
Fresh graduates may apply, training will be provided

Our Client:

Our client is one of the largest Regional Banking groups in Japan. They are currently looking for an Associate, Front Office Support to join their Singapore Office.

The Responsibilities:

• General assistance for Relationship Managers
• Support Relationship Manager for KYC process
• Data collection, entry and management and support compliance update
• Schedule management, answering of calls
• Office management and other ad-hoc duties

The Requirements:

• Experience in banking or other financial companies
• Taking initiative and being flexible in work
• Ability to compile large amount of data
• Able to work independently and as a team
• Meticulous and attention to details

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 114424

Responsibilities

• Round-the-clock monitoring and maintenance of the system (hardware and software) to ensure system uptime in accordance with SLA commitments.
• Responding to all incident/service calls and being the first responder onsite to troubleshoot and resolve incidents, including basic repairs or parts replacements.
• Creating/updating and tracking tickets in the ticketing tool to closure while observing SLA commitments.
• Escalating, when necessary, in accordance with the escalation matrix.
• Performing regular preventive and corrective maintenance, troubleshooting system hardware, and all computer-based systems.
• Coordinating and working with third-party suppliers or other contractors to identify the causes of issues that may affect the proper functioning of the system.
• Liaising and working closely with customers to address service concerns and solve technical problems.
• Working with the technical team to resolve more advanced issues when necessary.
• Performing Install/Move/Add/Change (IMAC) activities as tasked.
• Ensuring all materials are properly documented and handed over during shift changes.
• Building sustainable relationships and engaging customers by going the extra mile.

Profile Requirement:

The ideal candidate should meet the following requirements:

• Higher NITEC in Electrical, Electronics, IT, Duploma, or equivalent.
• Relevant experience in IT system support and hardware maintenance.
• Experience in electrical/mechanical drawing, service/repair manuals, and/or diagrams will be an added advantage.
• Basic knowledge in Networking and Database management will be an added advantage.
• Strong communication and interpersonal skills. Self-starter, self-motivated, and critical thinker who embraces challenges.
• Ability to work responsibly, independently, and in a team.

Project Description:

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities:

• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning/night/weekend shifts- 24/7
• Production support of Java/microservices application

Mandatory Skills Description:

• 0.5-2 years of experience in production application support environment
• Ability to read unix logs for debugging and troubleshooting.
• SQL experience is needed to fetch data
• Experience in providing L1 & L2 application technical and functional support
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice-to-Have Skills Description:

• Control-m experience
• Experience with Murex

This position is for an experienced Deskside Support Engineer responsible for partnering with both IT design teams and Level 2 Service Desk to provide support for core infrastructure and desktop technologies standard operating environment. It also involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock is available for the base operations.

Responsibilities:

• Primary deskside support for Windows Operating System, Mobile Device Management.
• Infrastructure, Video Conferencing systems, and MS teams.
• Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users locally.
• Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
• Understand and follow direction provided by the Application and System Services team leads and managers.
• Document recurring issues in the Knowledge Base.
• Document in detail case status and tasks / work completed with end users in the ITSM system.
• Follow the company’s critical incident process.
• Perform basic staging tasks such as assembling computer components, imaging/copy hard drives, asset tagging, repackaging equipment.
• Work with Field Service/Project teams to ensure the proper equipment is allocated for work orders.
• Maintain inventory controls over tools.
• Provide reports supporting the asset inventory using excel and other tables as needed.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of asset life cycles.
• Good knowledge with supporting business applications is required.

Essential Requirements (Skills Requirements):

• Bachelor’s degree in IT or Computer Science preferred Qualifications.
• At least minimum 5 years combined experience and be proficient in supporting the following technologies.
• Strong customer service skills.
• Experience in desktop and notebook hardware, operating systems and desktop software.
• Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skills.
• Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
• Microsoft Office Suite (2010/2016) advanced troubleshooting.
• Hardware troubleshooting with the ability to pinpoint hardware vs. software issue.
• General knowledge/troubleshooting for Macs.
• General knowledge/troubleshooting for Networking.
• General knowledge of Microsoft Intune.
• General knowledge/troubleshooting for MFDs.
• Mobile Device Management and Mobile Web Apps, iOS, etc.
• Active Directory Administration and Infrastructure Design o Office 365 and MS teams.
• Understand and troubleshoot Azure MFA.
• Desktop imaging.

Job Responsibilities

Customer Support

• Address customer inquiries and technical issues through various channels, including phone, email, chat, or ticketing systems, ensuring a prompt and professional response to deliver a positive support experience.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical challenges related to software, hardware, networking, or applications by applying technical expertise and problem-solving skills. Deliver effective solutions to minimize downtime and customer disruption.

Documentation and Knowledge Management

• Develop and maintain comprehensive support documentation, troubleshooting guides, and FAQs. Contribute to the knowledge base to empower self-service capabilities and improve team efficiency.

Collaboration with Cross-Functional Teams

• Partner with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Provide stakeholders with timely updates on resolution progress and ensure seamless communication.

Product Testing and Feedback

• Assist in testing new product features, updates, and bug fixes to ensure they meet quality standards. Share insights and feedback with the product development team to enhance product reliability and usability.

Training and Onboarding

• Guide new customers and users during onboarding, providing training and support to help them understand product features, configurations, and best practices for optimal utilization and satisfaction.

Continuous Learning and Skill Development

• Stay updated on company products, industry trends, and emerging technologies. Actively participate in training programs and self-study to enhance technical skills and knowledge.

SLA Compliance and Performance Standards

• Adhere to established Service Level Agreements (SLAs) for response times, issue resolution, and customer satisfaction. Ensure support requests are resolved within defined timeframes and meet quality standards.

Job Requirements

Technical Expertise

• Strong knowledge of computer systems, networks, and software applications, with a solid understanding of TCP/IP, OSI layers, network security, DNS, routing, switching, and standard protocols.

Communication Proficiency

• Excellent verbal and written communication skills, capable of simplifying technical concepts for both technical and non-technical users. Active listening skills to gather information and understand customer concerns effectively.

Problem-Solving Skills

• Analytical and critical thinking abilities to identify root causes, perform troubleshooting, and implement logical solutions to technical issues efficiently.

Customer-Centric Mindset

• A strong focus on delivering exceptional customer service. Patience, empathy, and the ability to remain composed under pressure are essential to provide clear instructions and solutions during challenging situations.

Team Collaboration

• Ability to work effectively in a team environment, collaborating with colleagues and escalating issues when necessary. Contribute to a positive and solution-oriented team dynamic.

Documentation Skills

• Proficiency in creating clear and concise technical documentation, troubleshooting procedures, and knowledge base articles to ensure consistent and reliable support practices.

Adaptability and Learning Agility

• A proactive attitude towards learning new technologies, tools, and products in a rapidly evolving tech landscape. Adaptable to changes and quick to apply new knowledge to the role.

SLA Compliance

• Commitment to meeting or exceeding SLA targets for response times, issue resolution, and customer satisfaction, ensuring support services align with agreed-upon standards.