Responsibilities

1) Analyze, and collaborate with Engineering teams on implementation of data architecture that ensures enterprise data is stored securely and managed effectively, including maintenance of data models, data dictionaries, and data lineage documentation

2) Implement data governance solutions using APIs, automation, and other technologies (e.g. Generative AI) in collaboration with IT, Data Engineering and IAM teams, to improve efficiency and accuracy in data governance processes, enforcement of data access controls, data retention and security measures to protect sensitive data

3) Implement and facilitate aggregation of data quality metrics in data profiling tools, reports and dashboards to ensure data accuracy and consistency

4) Develop, review and roll out regular data protection training and awareness programmes to equip Bank staff to protect personal data and prevent data breaches (frequency will be affected)

5) Explore the use of technology (e.g. generative AI, Privacy Enhancing Tech) to support DP management and business use cases/data sharing in compliance with DP requirements

6) Implement training and awareness initiatives for staff on data privacy and governance.

7) Implement the bank’s data protection management programme and processes, including compliance reviews and data protection risk and impact assessments to identify, assess, mitigate and monitor the bank’s data privacy risks.

8) Support the implementation of the bank’s data privacy management systems and software tools to effectively oversee and monitor the management of the bank’s personal data, including consent management and data privacy risks and impact assessments.

9) Facilitate and respond to data privacy related enquiries, complaints and data subject withdrawal, access and correction requests.

10) Support the implementation of the bank’s data breach incident management plan and participate as key member of the bank’s data breach response team.

The Must Haves:

• 0-2 years of relevant experience and strong understanding of data privacy protection, in-house legal or professional consultancy services, preferably in the banking, financial services or digital services sector in Singapore and the region; and/or 0-2 years of data governance experience, preferably involved in the implementation of data governance activities and processes in a large organization.
• Able to understand complex business and technical requirements of data, and manage the technical implementation of data privacy management systems and software tools.
• Must have sound understanding and hands-on technical experience in data management, including metadata, data access and data quality management.
• Familiar with Big Data components & Data Warehousing concepts, preferably in SnowFlake.
• Good knowledge of banking systems and reporting.
• Good understanding of privacy laws and regulations, especially in the area of PII handling within a big data environment.
• Good understanding of financial laws around the Banking Acts and other related regulations.
• Possess excellent project management, writing, communication, interpersonal and negotiation skills.
• A self-starter, able to work independently and in teams.
• Able to work under tight deadlines.
• Possess strong ability to assess risks and adopt practical approaches to effectively balance business with compliance requirements.
• Candidates will be aligned appropriately within the organization depending on experience and depth of knowledge.

The Role

This position will be based in the IT Department and provide SAP system support and end-user training, including data migration and assign helpdesk tickets within Level 1 SLA time. This role requires Vietnamese language to engage with the regional team.

Job Responsibilities

• Provide ticket support to end-users globally for S4 Hana
• Provide change request and BAU support across 13 markets
• Provide Company code creation, testing, bank account creation and Trading partner creation
• Participate in projects like Multibank Connectivity , Entity management , Poland/NL DRC, SAP implementation, Tax platform and Statutory invoice projects for Malaysia , Japan , China , India.
• Willing to play an active role in new projects - change management of approval process to digital platform.

Job Requirements

• Bachelor’s Degree, in Computer Science/IT related to degree.
• Minimum 5–6-year Techno-functional experiences which include 2-3 year of SAP ABAP experience with SAP FIORI
• Have good knowledge in ABAP Object Oriented Programming (OOP)
• Good experience in FIORI/SAPUI5 on S/4 HANA
• SAP Certification is advantages.
• Good experience in SAP ABAP ODATA Service on S/4 HANA
• S4 FICO experience able to do company code creation end to end setup, unit testing.
• Experience on UI path will be added advantage
• Vietnamese language is required to communicate with the regional teams.

Company Overview:

Join AITbiotech, a pioneering firm in the Molecular Diagnostic Industry, dedicated to advancing healthcare through innovative diagnostic solutions. We are seeking a highly motivated and dynamic Sales and Marketing Executive to contribute to our mission of providing cutting-edge molecular diagnostic products to healthcare professionals worldwide.

Job Overview:

As a Sales and Marketing Executive in the Molecular Diagnostic Industry, you will play a pivotal role in driving sales, expanding market presence, and fostering client relationships. Your expertise will be instrumental in promoting our molecular diagnostic solutions and ensuring their adoption in clinical settings.

Key Responsibilities:

1. Product Promotion:

• Develop and implement targeted marketing campaigns to promote our molecular diagnostic products.
• Collaborate with the marketing/graphic design team to create content highlighting the unique features and benefits of our solutions.
• Provide the graphic design team the up to date and relevant to our product information for our website/social media news postings.

2. Client Engagement:

• Identify and engage with key stakeholders in clinical laboratories, hospitals, and research institutions.
• Build and nurture relationships with distribution partners, addressing their specific needs and challenges.

3. Sales Strategy:

• Develop and execute sales strategies to meet and exceed revenue targets
• Generate and deliver compelling presentations and sales collateral to showcase the value of our products
• Provide product demonstrations and presentations to potential clients.

4. Market Analysis:

• Stay abreast of industry trends, competitor activities, and emerging technologies in molecular diagnostics.
• Conduct market research to identify opportunities for product development and business expansion.

5. Collaboration:

• Work closely with the product development team to gather customer feedback and insights for product improvement.
• Collaborate with cross-functional teams to ensure seamless integration of sales and marketing efforts.

Qualifications:

• Bachelor’s degree in Molecular Biology, Biotechnology, or a related field. Master's degree is a plus.
• Proven track record in sales and marketing roles within the molecular diagnostic industry, with at least 3 years of experience.
• Data-driven sales/marketing person, who thrives on setting and exceeding sales targets, analyzing market research, and identifying new business opportunities.
• In-depth understanding of molecular diagnostic technologies and their applications.
• Strong communication skills to effectively convey technical information to a diverse audience.
• Optimistic, ice-breaking personality is a plus. Won’t be turned down by the rejection of potential clients.
• Familiarity with relevant regulatory requirements and quality standards.
• Experience with Customer Relationship Management (CRM) software.

Job Description

Technical Accounting Oversight:

• Provide expert guidance on complex technical accounting issues and ensure compliance with US GAAP and IFRS.
• Stay abreast of evolving accounting standards, assess their impact on the company, and implement necessary changes.
• Collaborate with cross-functional teams to address accounting-related matters arising from business transactions.

Team Leadership:

• Lead and mentor a team of technical accounting professionals, fostering a culture of continuous learning and development.
• Provide strategic direction and oversight to ensure the team's effectiveness in handling technical accounting challenges.

Financial Reporting:

• Oversee the preparation and review of financial statements in accordance with US GAAP and IFRS.
• Collaborate with the Finance team to enhance the accuracy and completeness of financial disclosures.

Policy Development:

• Develop and implement accounting policies and procedures that align with US GAAP and IFRS requirements.
• Ensure consistent application of accounting policies across the organization.

Audit Support:

• Act as a key liaison with external auditors for technical accounting queries.
• Assist in responses for any regulatory queries such as those from SEC.

Cross-Functional Collaboration:

• Collaborate with other departments, including Finance, Legal, and Operations, to address accounting implications of business initiatives.
• Provide technical accounting expertise to support decision-making processes.

Training and Development:

• Conduct training sessions for finance and other relevant teams to enhance understanding of technical accounting principles.
• Stay informed about emerging accounting issues and communicate their potential impact to the organization.

Job Requirements

• Bachelor's degree in Accounting, Finance, or related field; CPA designation preferred.
• Minimum 10 years of significant experience in technical accounting roles, with a strong focus on US GAAP and IFRS.
• Prior experience in a leadership or team management is essential.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to thrive in a dynamic and fast-paced environment.
• Detail-oriented with a commitment to accuracy and integrity.

Job Description:

• Formulate credit risk management framework to ensure the SME & Retail loan portfolio stay within the banks’ risk appetite and comply with regulation.
• Develop and maintain credit policies and procedures; Manage timelines of Product Program and Credit policy renewal.
• Work with stakeholders for development of product programs and test programs to support new business and product launches and ensure compliance with applicable credit policies and processes.
• Develop and maintain loan origination and portfolio management policies for SME and retail lending products including underwriting rules, limit assignment and risk-based pricing etc.
• Perform periodic monitoring of risk profiles, concentrations, and economic / industry / regulatory development.
• Conduct portfolio performance analysis and make recommendations on credit risk actions when necessary to ensure that sound portfolio quality.
• Participate in credit portfolio stress testing on a regular basis to fulfill both internal and regulatory requirements.
• Responsible for working with business and collection teams to implement industry wide or internal relief programs when required.
• Work closely with the business team, development, and other functions on new initiatives as necessary.

Requirements:

• 5-8 years of working experience in a Business or Retail Banking role preferably in a credit risk policy, analytics or portfolio management capacity.
• Bachelor’s degree or above in Business, Finance or Statistics.
• Analytical mindset, good communication and presentation skills
• Meticulous and self-driven to produce end results.
• Familiar with portfolio monitoring techniques & tools e.g. MS PPT, PySpark/SQL
• Good knowledge on credit risk / collections scorecard.
• Knowledge of PowerCurve Strategy Management is a plus.

Primary Function : To provide general sales support services in meeting all deadlines and undertaking all administrative work of the department with professionalism.

Main duties and responsibilities:

1. To handle inquiries and ensure quotations are furnished to customers on time.
2. Processing of orders within the dateline and consolidate customer’s requirements ensuring on time delivery.
3. Liaise with customers for delivery timings and locations.
4. Filing of invoices and other related documents.
5. Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements:

• Minimum: GCE O Level
• Basic Microsoft application especially Excel & Word
• Able to converse effectively both in English & Mandarin.
• Friendly & courteous disposition with a team player spirit.
• Ability and patience to handle high pressure environment.
• Knowledge of Singapore Customs permits will be an advantage but not a necessity as training will be provided.
• Once or twice a month weekend shift (Sat & Sun) from 9am to 1pm and also on public holidays when applicable (also on rotation).
• Preferably with a declarant license.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

• Promote the implementation of sales management policies and systems throughout the network and provide support
• Assist in completing the setting and decomposition of sales management indicators
• Monitor sales management indicators and assist in analyzing the causes of abnormal indicators
• Establish and improve the sales analysis and management evaluation methodology, and implement promotion training, and regularly analyze and output sales work reports based on the methodology, find problems, put forward improvement suggestions, and follow up the results
• Promote the implementation of the sales assessment and reward system for business promotion projects, and effectively motivate the performance of the sales team

Requirements:

• A bachelor's degree is required, logistics management major is preferred
• Possess rich theoretical knowledge in data statistics and analysis
• 5 years and above experience in the transportation or logistics industry
• Strong data analysis skills
• Good communication skills
• Strong sense of work responsibility and teamwork spirit

• Position :Sales Service Coordinator (Electrical/Electronic-Customer Service)
• Location : Tuas - company pickup from Tuas Link MRT
• Working hours : Monday -Friday, 8.30am-5.30pm Salary (commensurate with experience): Up to $3700+ AWS + Variable Bonus + 14 days annual leave
• Duration : Perm
• Industry : Marine MNC
• Career advancement : Personal development opportunities (training) and possibilities to develop within the company.

Main Responsibilities:

• Responsible for processing of customer enquiries through emails and phone calls & liaise with customers on their service enquiries.
• Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them.
• Able to generate sales from customers’ enquiries.
• Liaise with customers on fulfillment discrepancies.
• Handling and resolving customer complaints concerning billing rendered or services.
• Answer the questions related to the services or products and maintenance or operation of the organization.
• Ensure effective customer service by coordinating service requirements of customer with other appropriate departments as necessary.
• Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
• Handling Purchasing matter as per customer enquiries
• Ensure assigned vessels are monitored constantly. Taking extreme care when assigned engineers onboard executing jobs.
• Spare used by engineers onboard must always be approved by customers.
• Take responsibility to finalize jobs once engineers with reports.

Requirements:

• Minimum Diploma in Electronic & Electrical.
• Minimum 1-2 years working experience in Marine Industry.
• Existing Service Engineer shall be promoted (Indoor promotion)

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

E-Commerce Sales & Marketing Associate

Are you passionate about online retail and ready to fuel the growth of a dynamic e-commerce business?

We are seeking a talented and enthusiastic E-Commerce Sales & Marketing Associate to join our team and contribute to the success of our online channels. In this role, you will play a key part in managing our product listings, implementing marketing strategies, and driving sales through our online stores.

Responsibilities:

• Product Listing Management:
  • Work with 3PL to create and maintain compelling product listings across all e-commerce platforms (Shopee, Qoo10, Lazada)
  • Manage Gryphon portfolio of brands website
  • Ensure product information is accurate, consistent, and optimized for search
  • Manage product images and write engaging product descriptions
  • Monitor and update product listings for price changes and promotions
• Inventory Management:
  • Maintain accurate stock levels across all channels
  • Monitor demand and coordinate with procurement to ensure optimal inventory levels
  • Update product descriptions to reflect stock availability
• Order Fulfilment:
  • Prepare packing lists daily for smooth order fulfilment
  • Ensure orders are shipped accurately and on time
• Marketing & Sales Support:
  • Assist with e-commerce marketing plans and strategies, including promotions, social media campaigns, and email marketing
  • Analyse data and identify opportunities to improve sales and conversion rates
  • Manage company stores on e-commerce platforms, optimizing listings and running campaigns
• Additional Duties:
  • Be adaptable and willing to take on new tasks as needed
  • Provide excellent customer service and support
  • Maintain a positive and collaborative attitude

Qualifications:

• Bachelor's degree or equivalent experience in a related field (e.g., marketing, business, communication) preferred
• Proven experience with e-commerce platforms, ideally Shopee, Qoo10, and Lazada
• Strong understanding of e-commerce marketing principles and best practices
• Excellent written and verbal communication skills
• Proficiency in MS Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and manage multiple tasks effectively
• Excellent attention to detail and a strong work ethic
• Self-motivated, dedicated, and a team player
• Adaptable and willing to learn new things

Benefits:

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Be part of a growing and successful e-commerce business
• Make a real impact on the company's online sales and marketing efforts

If you are excited about e-commerce and ready to take your career to the next level, we encourage you to apply!

Domain and Context

The department is responsible for development and maintenance of Capital Market applications used by worldwide users.

“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.

Role

The role will focus primarily on the build and run in-house component platform in line with the major global projects with a high value budget. You will lead and keep engage 10 to 15 team members composed by business analyst, technical lead, software developers and Application support.

The scope of the team is SALES information system

In line with this, you would be expected to be fully accountable and responsible of your team deliveries on schedule, in conformance to the bank’s policies and standards and within agreed levels of quality.

You will be ensuring success criteria are defined upfront to promote alignment and actively manage to expected project outcomes in line with the program outcomes.

As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), you will forge close relationships with program director, others team leads, architecture functions and quality assurance teams. There will be a limited travel aspect to this role (approx. 25%).

Responsibilities

Run the bank

• Ensure the production stability of the applications under her scope
• Primary contact point for ITS and CAGIP for any matters related to infrastructure
• In charge of the budget related to his/her activities

Requirements

Candidates should have 15+ years experience in Software Engineering in a large organization.

• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Social intelligence with strong stakeholder management
• Leadership in multi-cultural environment
• Experience working with European/French
• Experience working with an external editor/vendor
• Ability to work well under pressure
• Autonomous, self motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

To ensure you will be an efficient knowledgeable point of contact for the program board, at least one or 2 competencies either technology or business domain would be appreciated

Technology domain

• Strong maturity in software development latest market practices
• ITIL process
• DEVOPS exposure (ansible, gitlab, artifactory, sonar, etc…)

Capital Market and Market Risk domain

• Sales-trader workflow, pre-trade process. Trade life cycle
• Regulatory knowledge (including SIMM, FRTB, CVA, MIFID,…)
• Capital Market knowledge – front office, middle office, back office… trade life cycle
• Financial products (Treasury, FX, Credit, IRD,…)
• Market Risk knowledge (Pnl explanation, VaR and Stress VaR analysis, product control)
• Market data (Volatilities, Curves,…), Sensitivities

Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

• Possess a diploma or equivalent
• About 1-2 years working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

Job Description:

• Design and drive implementation for Consumer and SME’s Loan Collection strategy, including but not limited to workflow design, phone collection, site collection, legal procedure, outsource management, etc.
• Conduct collection performance data analysis, monitor key performance indicators, present findings, and recommendation to senior management.
• Drive the Collection system development and ongoing enhancement.
• Enable to communicate technicality with PM/Developers/Other stakeholders
• Evaluate credit risk based on analysis of both quantitative and qualitative factors, and provide feedback to credit risk lifecycle optimization.
• Perform ad hoc credit risk analysis and portfolio deep dive when necessary

Requirements:

• Bachelor’s degree or above
• Over 3 year relevant experience in Bank Collections capacity, SME debt collection experience preferred
• Possess problem-solving, positive and constructive attitude
• Good knowledge and hands-on experience with legal actions for debt collection
• Self-motivated and detailed oriented team player who is able to multitask in a fast-paced environment
• Good data analysis skills, hand-on experience with SQL is a plus
• Strong interpersonal and communication skills

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Why this role

Oracle Cloud Infrastructure (OCI) has been #1 platform of choice for running Generative AI workloads (LLM Development, model training/fine tuning and inferencing). Some of cutting-edge companies doing LLM development such as Mosaic ML, Adept AI, Cohere plus 30 other AI development companies have signed contracts to purchase more than $2 billion of capacity in Oracle's Gen2 Cloud (OCI). NVDIA themselves are using OCI’s RDMA cluster networking technology for their AI infrastructure. To drive market success of this offering in Asia Pacific, we are looking to invest in building a team of highly motivated & talented individuals in Asia Pacific.

What You'll Do

• You will identify AI-startups/AI Labs funded by enterprises focused on LLM (Large language model) development as the primary focus for deployment on OCI Generative AI infrastructure platform. As a secondary focus, you will focus on identifying enterprise accounts looking to re-train/fine tune foundational models & inferencing to deploy on OCI Generative AI infrastructure.
• Be responsible for revenue and in-charge of all aspects of the opportunity lifecycle (pitch, solution development, commercial constructs, negotiation & contracting) and orchestrate the alignment of key technical resources (within APAC and Global) at the relevant stages of the lifecycle.
• Pull all stops from the sale.

Who You'll Work With

Primarily out in the field working with customers, you will be working with extended teams internally (Field Sales, Presales, AI Infrastructure Tiger Team & Global PM teams) across the opportunity life cycle.

Who You Are

If you enjoy taking on challenges in a Sales/Business Development role to open new markets/segments with cutting edge cloud infrastructure & exploring unchartered territories, this role is for you.

To be successful in this role, you will need a strong background in Infrastructure & Generative AI domain & solutions (models/tools/frameworks etc) in a sales/ business development role. Strong understanding of Cloud Infrastructure (GPUs), Generative AI domain & a go-getter Sales attitude is a must. Knowing the competition and keeping abreast of the developments in the market is a critical requirement.

You have over 10 years’ of rich experience selling Infrastructure (GPUs preferred) to enterprises and recently selling Generative AI usecases to AI startups/Enterprises. Experience & willingness to work in a fast-paced environment is a must.

You exude a strong technical sales aptitude, have a sense of urgency & highly motivated to develop new multi-million dollar business. Have a positive attitude that is contagious & build positive relationships with customers and colleagues. You possess strong business acumen to spot opportunities for large AI Infrastructure deals where others see none. You are articulate & have a phenomenal communication/presentation skills. You thrive in a team environment that is fast-paced & have a flair bringing teams together for a shared purpose. You enjoy sharing ideas and best practices.

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