About Us

SPH Media’s mission is to be the trusted source of news and lifestyle content in Singapore and Asia.

One of our core purposes is to produce credible, balanced, and objective news and analysis, always with a view to uphold the public good and fostering an informed, engaged citizenry.

We welcome talented individuals to join us and grow a career in a vibrant and collaborative environment built around a culture of respect and inclusivity.

As an employer, we are committed to rewarding our people fairly and developing them in their careers.

Roles & Responsibilities

• Collaborate with journalists and/or alone on news content assignments
• Shoot, edit and produce daily news videos
• Use Data Visualisation software and Digital Graphics tools to create tables, and infographics that will accompany news articles
• Search for relevant data and information from various official sources to present with articles published

Job Requirements

• Relevant Diploma or Degree in Marketing, Communications, Video Production, Design, Journalism, or any relevant fields
• Effectively bilingual (English/Tamil) to be able to cater to the Tamil Murasu audience
• At least two years of relevant experience
• Ability to plan, set up, light, and prepare audio requirements for shoots
• Solid understanding of shot composition, framing, and storytelling techniques
• Proficiency in Figma, Adobe CC (Premiere Pro, Illustrator, Photoshop, After Effects). Knowledge in HTML, CSS and JavaScript is a plus
• Proficiency with data visualisation and interactive web design platforms
• Creative individual, and a self-starter that initiates and executes innovative content
• Inclination towards visual storytelling and crunching large volumes of data into visual charts, graphics and imagery

This role will be on a contractual basis and will end in March 2026.

As a Site Technology Specialist, you will work with clinical sites and provide technical support and expertise related to technology (Kidney imaging, cell therapy, radiology and renal ultrasounds).

You will:

• Provide clinical sites with technical support and expertise related to technology (Nuclear medicine, kidney imaging, interventional radiology)
• Assist in the design and implementation of study related forms, guidelines and manuals related to technologies
• Coordinate data collection related to technologies, including but not limited to nuclear medicine, radiology, etc.
• Provide technical and initiation support to sites
• Identify, track, and report specific technical timepoints in the study related to study procedures including imaging, scans, and other technologies
• Determine technical resources needed for project implementation, and communicates needs to department managers
• Organize technical training for project teams
• Provide support to the project teams to ensure proper documentation of study-specific assessments related to study technologies
• Support site initiation preparation and performs technical visits to assist the site team with technical aspects of the study
• Assist and advises the site monitor in the area of study technologies
• Provide relevant technology-related information to Business Development for proposals
• Prepare for and attends Bid Defense Meetings
• Attend and presents at Investigator’s Meetings

Role Summary/Purpose

The Health, Safety & Environmental (HSE) Specialist will be responsible for collaborating with onsite operations to ensure the safe execution of task onsite and the compliance all the applicable HSE procedures implementation and regulatory requirements.

He/She will work directly with the Site Operations Leader and the HSE Director or designee to ensure alignment with the business HSE priorities and strategies.

• Experience occupational safety and health, environmental management
• Minimum of 5 years of HSE experience
• HSE professional certification such as NEBOSH or (HSE Certificate specialist for Oil and Gas Industries)
• Familiarization with risk assessments
• Knowledge on lifting and rigging safe practices

Sales Manager Responsibilities

· Develop and implement sales strategies to achieve sales targets

· Identify and cultivate new business opportunities through prospecting, networking, and lead generation.

· Conduct market research to stay updated on industry trends, customer needs, and competitor activities.

· Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence

· Mentor and train junior sales team members, providing guidance, support, and motivation.

· Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.

· Present sales, revenue and expenses reports and realistic forecasts to the management team

· Continuously seek opportunities for process improvement and implement sales best practices.

· Perform any other duties assigned by the director.

Sales Manager Requirements and skills

· BS/MS degree in business administration or a related field

· Successful previous experience as a sales representative or sales manager

· Able to communicate, present and influence credibly and effectively at all levels of the organization

· Strong business sense and industry expertise

· Able to handle pressure and productive

· The ability to understand and follow company policies and procedures.

· Availability to work within opening hours (e.g. evenings, holidays, weekends)

WHO ARE WE?

Kaliber is pioneering change in the industry by making strides in advancing campaign insights, automation, and performance branding. We focus on delivering practical, measurable impact for both short- and long-term goals. We’re reimagining what it means to be an agency—one you can trust, rely on, and that champions its people as some of the most talented in the game.

If you’re a change-maker who thrives on taking on the giants and shaking trees until the snakes fall out, we are the team for you. 

At Kaliber, we don’t just talk about change—we lead it. By attracting and empowering the best talent, we create value for the clients who appreciate what we’ve built and where we’re going.

Our change-making impact: 

• Launched APAC Marketers into 7 countries to help marketers find jobs, opportunities, and each other
• Introduce Performance Branding principles to the world to turn a buzzword into an actionable strategy 
• First agency in the world to not charge management fees on “blackbox” campaigns
• Piloting a 4-Day Work Week in 2025.

ABOUT THE ROLE

As a Performance Specialist, you’ll be the driving force behind high-impact paid digital campaigns. Whether it’s Google Ads, Facebook, TikTok, or Programmatic, you’ll optimize every channel to deliver exceptional results. You’ll own the details, master the data, and ensure every campaign exceeds expectations.

We’re after a hands-on marketer with a knack for paid search and social, a sharp problem-solving mindset, and an eye for precision. If you’re results-driven, collaborative, and ready to level up your career, Kaliber is your launchpad.

This role gives you the chance to work on global campaigns across various industries, with guidance from senior teammates and a supportive, innovative crew.

WHAT YOU WILL BE DOING 

Campaign Management and Execution (50%)

• Acknowledge and execute the delegated tasks from Account Managers and Performance Managers in a timely manner
• Proactively schedule and perform recurring optimizations including bid management, budget allocation, forecasting, performance monitoring, strategic testing, campaign expansion, reporting, etc.
• Prioritize conflicting tasks and actively communicate tasks progress and completion time to manage stakeholder expectations
• Perform corrective actions for performance and budget pacing 
• Thoroughly review all outputs to ensure accuracy, quality, and best practice
• Assist in the onboarding of a new client when necessary 
• Liaise with contractors and freelancers for support in campaign execution 

Investigation & Reporting (30%)

• Proactively monitor and communicate campaign performance to immediate stakeholders
• Assess, investigate, and resolve campaign issues and poor performance
• Produce insightful reports (ad hoc and scheduled) for the allocated channels
• Initiate discussions with managers on growth strategies
• Employs analytical reasoning, data analysis, and problem-solving skills to effectively and efficiently manage campaigns
• Collaborate with the Data team to continually provide feedback to optimize client dashboards more efficiently and effectively
• Reach out to senior support immediately and proactively when across arduous issues

Communication & Collaboration (20%)

• Contribute ideas and insights to the development of digital strategies for paid campaigns, including strategic roadmaps, media plans, experiments, and promotional campaigns
• Provide task briefs to other departments such as Creative and Data
• Effectively communicate internally and externally with direct stakeholders
• Acknowledge and respond to client communication

WHAT YOU WILL BRING 

The minimum qualifications for this role include:

• 2+ years paid social and/or paid search campaign management experience ideally at an agency, ad tech provider, or client-side with over $50K per month budgets
• Bachelor’s degree or equivalent experience

Preferred qualifications for this role include:

• Proficiency in the following is an advantage: Google Analytics, Google Tag Manager, Google Data Studio, and Google Workspace Suite
• Proven experience with Project Management software (bonus points if you’re a ClickUp pro!)
• Exceptional written, spoken, and presentation skills that bring clarity and excitement to your ideas
• Ready to bring your A-game and collaborate with stakeholders from across the board

Traits that make you a great fit for Kaliber

• Aligned with Our Core Values: You are transparent, communicative, people-centric, and deeply skilled in your craft.
• Team-Centric & Proactive: You naturally engage and collaborate within a team environment.
• Self-Starter with Initiative: You don’t wait for instructions; you see what’s needed and take action.
• Curious about the Bigger Picture: You strive to understand what drives performance and business success.
• Detail-Oriented & Quality Driven: You don’t settle; you consistently uphold high 

• Flexible working hours and arrangement
• Work from home, office, or anywhere in the world
• Generous paid time off—including sick and emergency leaves—on top of your local public holidays
• Provision for company-owned laptop and productivity equipment if needed
• Bi-annual performance and salary reviews
• Private HMO benefits upon passing probation
• Competitive above-market salary
• Work day-to-day with world-class marketers
• Phenomenal team culture
• And more… 
  

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

Job Responsibilities:

• Develop and implement short- and long-term sourcing strategies.
• Source, qualify, and manage suppliers, negotiating favorable terms and conditions.
• Drive cost savings through negotiations, process improvements, and low-cost country sourcing.
• Ensure timely delivery of materials and components to support production schedules.
• Collaborate with cross-functional teams to source components for new products.
• Manage and develop a team of procurement professionals.
• Continuously improve procurement processes and systems.
• Ensure compliance with relevant regulations and standards.

Job Requirements:

• Bachelor's degree in Supply Chain Management, Logistics, Engineering, or a related field.
• Minimum of five years of relevant work experience in procurement and sourcing.

Responsibilities

• Support Global Customs & Trade Compliance team with Import and Export Classification (HTS and ECCN), Customs Valuation, or any other topics, focusing on the region but also from a Global standpoint.
• Enforce procedures to ensure restricted party screening is conducted on all transactions, including domestic transactions, to include customers, freight forwarders, suppliers, etc.
• Support the region/subsidiaries on understanding, management and application of customs & trade related documentation (CoOs, import permits, etc.).
• Proactively identify and drive process improvement initiatives and devise and implement strategic plans to optimize import/export activities in the Asia Pacific region.
• Support with import and export classification, based on national regulations/interpretations of the WCO, EAR, and in alignment with the Global Customs & Trade Compliance team. Retain audit trails to support the classification assigned and update the classification database system.
• Support and assist with the implementation with any global and/or local/regional project/process that comes up, by being a strong contributor and showing enthusiasm to work as a team player - from both the Customs & Trade team (globally) and from the subsidiaries within the Region.
• Perform Trade Compliance Import and Export Audits as needed.
• Provide advice and hands-on assistance on projects involving the use of Free Trade Agreements (FTAs), customs valuation and transfer pricing, and applying for trade schemes provided by Singapore Customs and other related authorities.
• Undertake Denied Party Screenings and evaluate potential matches and release holds.
• Identify import/export compliance issues and escalate them as appropriate.
• Support the Company’s Business Units (BUs) across the Asia Pacific region concerning day-to-day questions regarding customs and indirect taxes (GST/VAT)
• Work with other departments, including Finance, Tax, Logistics, and BUs to advise on indirect tax and customs matters arising from business changes or proposed transactions (e.g., import and export considerations, FTA optimization, bonded warehouses, GST/VAT impact).
• Develop communication and training plans to raise awareness among stakeholders on customs and indirect taxes and compliance processes.

Experience Requirements

• Minimally possessing a Bachelor of International Business or related discipline preferred
• Minimum 7 years of experience with Customs and Trade compliance in US and APAC Region
• Strong working knowledge of import/export regulations, controls, and trade compliance practices within Asia as well as US-China export controls
• Working knowledge of the Harmonized Tariff Schedule and Classification.
• Working Knowledge of Commerce Control List and Dual Use Goods List and Classification
• Experience with import and export license determination, regional free trade agreements, special customs authorizations, and customs security programs
• Certified Custom Specialist or Licensed Customs Broker is preferred.
• Strong technical knowledge and understanding of complex supply chain concepts and ability to effectively apply customs and indirect tax knowledge to the Company’s business.
• Comprehensive and up-to-date knowledge of customs and indirect tax laws and requirements in more than one jurisdiction in the Asia Pacific region (preferably with a focus on Northeast Asia)
• Excellent written and verbal communication skills
• Effective problem-solving skills and ability to partner closely with internal key stakeholders, e.g., logistics, sales, R&D, manufacturing.
• Solid knowledge and experience working with MS Office applications, Power Point and Global Trade Management systems.
• Excellent knowledge of Oracle will be advantageous.
• Willing to travel for work purposes.
• Possess excellent planning, communication, interpersonal, organizational and analytical skills.
• Able to work independently with minimal direction.
• Fluency in English and one other Asian language (preferably Mandarin)

LIFE AS AN ACS BROKER

• Building your list of potential customers by researching our database, websites, LinkedIn and trade press  
• Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to ACS customers
• Building relationships with Cargo Operators to ensure access to the widest range of aircraft available to provide solutions for our customers
• Maintain relationships with customers to ensure repeat business
• Working to sales target meeting financial objectives
• Ability to demonstrate expert understanding of the aircraft and chartering process
• Manage charter bookings from enquiry to completion
• Receiving inbound requests for urgent charters virtually 24/7
• Present bespoke quotes to customers demonstrating good commercial acumen
• Flight watching/overseeing flight departures (this might be unsociable hours)

Job Summary

The Water Treatment Marketing Support Engineer will provide technical support to the marketing team, focusing on membrane filtration technologies and water treatment solutions. This role involves collaborating with sales teams, customers, and engineering departments to effectively communicate product benefits, conduct market research, and support business development initiatives.

Key Responsibilities

1. Technical Support: Provide in-depth technical knowledge of water treatment processes, particularly membrane technologies (e.g., Nano Filtration, Reverse Osmosis) to assist the marketing and sales teams.
2. System Design: Develop and optimize designs for membrane filtration systems, including Nano Filtration and Reverse Osmosis technologies.
3. Water Quality Assessment: Analyse raw water quality data to determine treatment requirements and evaluate the effectiveness of membrane technologies.
4. Membrane Selection: Evaluate and select appropriate membranes based on performance specifications and project requirements.
5. Process Optimization: Identify opportunities to enhance system efficiency and increase water recovery rates.
6. Troubleshooting: Support operational teams in diagnosing issues related to membrane fouling, scaling, and maintenance.
7. Documentation: Maintain accurate records of system performance, maintenance activities, and compliance with quality standards.
8. Customer Engagement: Engage with customers to understand their requirements and provide tailored solutions that meet their specific water treatment challenges.
9. Training and Education: Develop training materials and conduct workshops for internal teams and customers on product features, benefits, and applications.
10. Marketing Materials: Contribute to the creation of marketing collateral such as brochures, case studies, and technical papers that highlight product advantages and applications.
11. Feedback Loop: Gather customer feedback on products and services to inform future product development and marketing strategies.

Qualifications

1. Diploma, equivalent or higher, with a major in Chemical Engineering, Environmental Engineering, Water Resource Management, or a related field.
2. Knowledge of design and visualization software such as AutoCAD is a plus.
3. Experience: Minimum of 3 years of experience in water treatment processes or related fields with a focus on membrane technologies.
4. Communication Skills: Excellent verbal and written communication skills for interacting with technical teams, customers, and stakeholders.
5. Presentation Skills: Ability to present complex technical information clearly and effectively to diverse audiences.
6. Bilingual in English and Chinese is required.
7. Technical Skills:

6.1. Strong understanding of membrane filtration technologies (Nano Filtration, Reverse Osmosis).

6.2. Familiarity with water quality parameters and analytical methods.

6.3. Experience in market analysis and product positioning.

Desired Attributes

1. Strong analytical skills with a problem-solving mindset.
2. Ability to work collaboratively within cross-functional teams.
3. Proactive approach to identifying opportunities for improvement in products and processes.

Working Conditions

1. The position may require occasional travel for customer visits, trade shows, or training sessions.
2. Flexibility to work in a dynamic environment with changing priorities.
3. Salary (commensurate with experience): S$3200 – S$ 4200.
4. A part-time position is also available for application.

Application Process

1. Interested candidates should submit their resume along with a cover letter detailing their relevant experience and qualifications.
2. Interested applicants, kindly forward above required document and indicating earliest availability / notice period required, current and expected salary via email to: [email protected]

We regret that only shortlisted candidates will be notified.

Working Location: Defu Industrial City/PUB Water Exchange

Company Profile

As Singapore’s leading provider of comprehensive life insurance for over 90 years (Prudential), they have attained world accredited accolades in providing security to consumers’ lives. They have delivered a suite of product offerings and expert advisory through their extensive network of financial consultants and bank partners.

This role is a back-end support to financial consultants.

Work location: Somerset

Working hours: Mon - Fri @ 9.00 - 6.00pm (Hybrid available)

Key Responsibilities:

• Consistent evaluation of current portfolio to suggest relevant upgrades.
• Developing informative recommendations for clients to strategise their current portfolio.
• Learning the financial industry by understanding current economic market trends.
• Providing detailed reviews with new clients to enhance their portfolio coverage.
• Any other ad-hoc duties

Requirements:

• Min Local diploma
• Must be comfortable in sales related job

Interested candidates may whatsapp your resume to 87724117 (Stella).

Only shortlisted applicants will be contacted.

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Company Profile

As Singapore’s leading provider of comprehensive life insurance for over 90 years (Prudential), they have attained world accredited accolades in providing security to consumers’ lives. They have delivered a suite of product offerings and expert advisory through their extensive network of financial consultants and bank partners.

This role is a back-end support to financial consultants.

Work location: Somerset

Working hours: Mon - Fri @ 9.00 - 6.00pm (Hybrid mode available)

Key Responsibilities:

• Consistent evaluation of current portfolio to suggest relevant upgrades.
• Developing informative recommendations for clients to strategise their current portfolio.
• Learning the financial industry by understanding current economic market trends.
• Providing detailed reviews with new clients to enhance their portfolio coverage.
• Any other ad-hoc duties

Requirements:

• Min Local diploma
• Must be comfortable in sales related job

Interested candidates may whatsapp your resume to 87724117 (Stella).

Only shortlisted applicants will be contacted.

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

This opportunity is ideal for the candidate who is looking to work with the top 1% billing client. As a key member of the team, you are highly collaborative, a self-starter, with strong problem-solving ability. Your track record speaks of you as a strategic operator who can get things done timely on brief and on budget.  You are organised, responsible and can work in an agile manner to meet the needs of fast-moving clients.

Key Responsibilities:

PROJECT DEVELOPMENT

• Strategise and ideate content led solutions proactively and in response to brief with the wider team. Work with teams to define best-in-class work quality and empower them to deliver in a way that exceeds our client’s expectations and monitor the overall perception of quality and reporting.
• Be responsible for inciting new briefs across existing and new clients.
• Identify causes and make recommendations to account leadership on how to improve ways of working.

PROJECT MANAGEMENT

• Responsible for the deliverables on assigned projects including brief response, briefing of the project to the third-party partners and client team management through the project to completion at highest level of quality.
• Ensure project revenue are up to date, from quotation to billing.

CONTENT EXPERTISE

• Knowledge of all aspects of our solutions across Insights, Strategy & Consulting, Content Creative & Production, Content Partnerships and Publishing & Distribution and how they apply across all aspects of the consumer journey.
• Continuous development and learning in and around the content space to advise and educate internal and external stakeholders.
• Understand how content is integrated into a media strategy and possess an understanding of social media data and landscape.
• Understand how brand and creative executions are developed into content led solutions and how they deliver on a client’s business objectives.
• Support team to develop case studies at the completion of each project.

JOB DESCRIPTION -

1) Install and upgrade system for office users

2) Create / monitor users email

3) Install and configure networks, servers, workstations, notebooks, printers and mobile device for users.

4) Troubleshoot and to solve user's PC issues

5) Support and ensure office IT Security and in compliance with PDPA requirement

JOB REQUIREMENTS -

1) 1 or 2 years IT support to corporate users or past internship experience will be considered

2) Diploma in Computer Science or equivalent.

3) Prior work-related experience will be an advantage

Responsibilities:

• Provide Level 2/3 network operations support
• Respond to incident calls and ensure the SLA to our clients is met
• Perform changes to the network in-line with the organization’s Change Management processes
• Ensure compliance to policies, processes and standards, both internal and clients’ organization
• Prepare network analysis reports, including findings with analysis
• Participate in regular operations review meetings, including operational issues, tickets review etc
• Participate in projects/activities to support improvement initiatives
• Conduct proper handover from the project team to operations after commissioning of projects.
• Conduct internal training and/or knowledge transfer to team.
• Update operations documentation (technical, CMDB, etc).

Requirements:

• At least 3 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
• Diploma or Degree in Engineering, IT or its related field.
• Minimum Cisco CCNP certification
• In-depth knowledge of network routing and switching technologies and protocols
• Knowledge of network security, load balancing and optimization technologies
• Experience working with Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto or Checkpoint firewall is preferred.
• Ability to work in a multi-cultural team
• Good communication skills both written and verbal.
• Ability to prioritise work & multitask
• Analytical and possess good troubleshooting skills.
• Willing to work in extended hours and perform standby duty after office hour
• Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)

Contract Period:

• 16 January 2025 TO 15 January 2026

Deployment:

• Mondays to Thursdays: 9:00am to 6:00pm, inclusive of 30 minutes lunch break
• Fridays: 9:00am to 5:30pm, inclusive of 30 minutes lunch break
• Service not required on Saturdays, Sundays except by special arrangement with off-in-lieu provision
• Service not required on gazetted public holidays

Scope of Works:

Technical Support Officer Art:

1. To assist the art dept with acquisition of materials (receiving, DO processing of purchases, sorting and keeping purchases) as well as do paperwork for condemnation of obsolete or damaged items, carry out disposal
2. To manage maintenance and upkeep of Art rooms and resources in the Art Block (6 Art rooms and Kiln room, Woodwork room, darkroom and other related areas, including art materials and assets. E.g, Drill press, Bend Saw, 3D printers)
3. To supervise students at work when no teaching staff is around, invigilate tests and internal exams when called upon for assistance.
4. To provide support in managing the attendance of Sec 1-4 AEP Centre students and communicate with sending schools and parents on results and other admin matters
5. To oversee security of the art rooms by monitoring CCTV data, locking up rooms at 6pm.
6. To provide support and logistical assistance for department and students’ participation (Eg SYF Art Festival) and organisation of art exhibitions (Eg in 2025, Art Festival)
7. To assist in photo-documentation of students at work for purposes of T&L review
8. To oversee any repairs or renovation works being carried out (Eg Renovation of art gallery)

Music:

1. To assist the music dept with acquisition of materials and resources/instruments, repair of instruments as well as all related admin related to procurement of goods or services (receiving, DO processing of purchases, sorting and keeping purchases)
2. To assist in the maintenance and upkeep of the 5 music-learning rooms, including management of the library, cataloguing and stock taking
3. To supervise students at work on occasions when teaching staff is not around.
4. To oversee security of the art rooms by monitoring CCTV data, locking up rooms by 6pm during term time.
5. To assist in setting up for lessons in terms of instruments / computer / electronic set up
6. To assist in setting up of video cameras for practical examinations

Requirement:

• Good communication and interpersonal skills
• Good team player with a high level of initiative and independence.
• Proficient in MS Office and Excel
• Candidate with prior working experience in schools (at least in the last 2 consecutive years), directly with students.

The Senior Client Success Specialist is an advanced subject matter expert, responsible for building and maintaining the client relationship to drive value for the client and increased lifetime value for the organization.

This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for larger clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.

Acting as the clients’ trusted advisor they help the client realize value from their relationship with the organization and ensure the client’s relationship experience is a positive one.

This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.

Core Duties and Responsibilities

Client Nurture / Relationship -

• Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’ through periodic engagements
• Coordination of new client on-boarding responsibilities, including set-up of the client onto the Client Portals (plus other associated activities).
• Ensures the client can interact successfully with the company and to optimize the engagement (measurable through improving CSAT).
• Preparation and implementation of weekly/monthly/quarterly/bi-annual client service meetings, client audits, client satisfaction surveys as well as tracking of service issues, quality assurance metrics and complaints (including being the first point of contact for complaints and escalations)
• Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within the company.
• Gathers and tracks client requirements and specifications, including changes throughout the life of the contract and associated approvals/authorisations from the client and the company
• Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
• Control and management of the commercial client contribution, monitoring of the ordering and billing processes as well as chasing outstanding payments/receivables. Development of client interfaces and systems (for example CRM and Change Management Systems)

Adoption Charter -

• Ensures the client is aware of and is successfully adopting offer features and increasing their usage of services (as appropriate).
• Proactively helps the client to realize demonstrable value from the offers and meet their original business (procurement) objectives.

Expansion Charter -

• Drives up-sell of existing offers/services and close the deals to achieve revenue targets.
• Identifies cross-sell opportunities (to extend company's footprint with the client) and facilitates engagement with Sales/GTM functions to engage the client on these opportunities.

Renewal Charter -

• Demonstrates the value delivered by the company throughout the lifetime of the contract and drives a successful and on-time renewal.
• Minimizes churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process.
• Prepares status reports to keep management, clients, and project team informed of project status, renewal business metrics and related issues
• Recommends appropriate process and procedure revisions in support of continuous improvement.

Client Success Practice -

• Be an active member of the Regional and Global CS Management practice (including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community).
• Responsible for Data Quality Management within own client portfolio.
• Must be able to respond to emergency situations at the data center and to carry a cell phone and provide 24 x 7 support as needed.
• Periodic travel to other NTT GDC locations, and client or vendor sites.
• Builds and maintains Client Success Management skills and operating knowledge.
• Builds and maintains an up-to-date knowledge of company offers.

Knowledge, Skills and Attributes:

• Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level.
• Possess excellent problem solving, critical thinking, client service, verbal and written communication skills.
• Advanced account planning and stakeholder mapping and management techniques documented in Account Plans
• Ability to interpret a client’s business strategy / plans and understand opportunities for company solutions/services.
• Advanced knowledge of company offers and services, including the core functionality and features, linkage within organization's service portfolio, pricing structures, client benefits.
• Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight company's expertise and differentiated offerings and position “partnership” offerings with the client.
• Be highly proficient with the use of IT equipment and software systems, including a very good knowledge of MS Office, especially Excel.
• Advanced sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals participating as member of the overall sales account team.
• Ability to execute on-time renewals with minimum volume or price churn and maintaining readily available client contract database of post and current contracts together with client specific documentation.
• Strong knowledge and understanding of IT service environment, service operations and ITIL practices.
• Advanced understanding of company’s high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.
• Advanced understanding of company’s billing processes and client invoicing linked to contracted services.
• Advanced understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
• Advanced understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange.

Additional Requirements:

• Bachelor’s degree or equivalent in information technology or sales or a related field.
• Additional relevant vendor certifications are advantageous.
• At least 6 – 8 years of relevant experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) technical services company, such as a data center services provider, telecommunications and/or internet services provider or another similar technical organisation.
• Advanced subject matter and services product expertise within sales and operations.
• Advanced experience in a Managed Services and/or Outsourcing environment.
• Advanced experience as Operations /Delivery Manager, Account Executive, Solutions Consultant/Service architect for medium to large managed services contracts for assigned clients.

Responsibilities:

- Collaborate with the sales/business development team to understand customer requirements and use cases

- Conduct POC, demo, testing and setup of security system and video analytics

- Process knowledge of basic security technology including video analytics and application scenarios

- Manage and execute new/existing projects

- Collaborate with product teams to address specific customer needs and feedback

- Design and propose security technology solutions tailored to different verticals

- Process market knowledge in physical security industry for verticals ie. transportation, commercial building, hospitality, etc.

- Forward looking in term of industry/technology trend to improve business portfolio

Requirements:

- Diploma or Degree in any discipline

- Ability to understand and address customer requirements and translate them into

technical solutions

- B2B (Business-to-Business) experience in robotic/physical security

- Process negotiation, networking, presentation, project management, market analysis, strategic skill will be an advantage

Assist the After Sales Director and After Sales team concerning:

• Support for general After Sales projects
• Prepare management related presentations and business plans
• Create, verify and further develop all After Sales reports for management and importers
• Monitor After Sales quality processes and Key Performance Indicators
• Plan and coordinate After Sales marketing activities in conjunction with other departments as well as marketing agency
• Handle operational inquiries of Porsche importers

• Undergraduate in Business Administration, Economics, Industrial Engineering or any other relevant studies
• Past internship experience preferred
• Experience with reporting and business intelligence tools is a plus
• Fluency in written and spoken English with excellent communication skills
• Proficiency in Microsoft Office
• Open-minded, organised, analytical and quality oriented, able to work independently and prioritise
• Team-oriented working attitude and intercultural understanding

Job Summary:
We are looking for a results-driven E-Commerce Sales Associate to boost online sales and provide exceptional customer support. You will manage product listings, engage with customers, and help optimize the online shopping experience.

Key Responsibilities:

• Respond to customer inquiries and assist throughout their purchasing journey.
• Maintain accurate product listings and monitor inventory levels.
• Track and analyze sales performance and support promotional campaigns.
• Collaborate with teams to enhance website usability and conversion rates.
• Handle customer complaints and ensure excellent service standards.

Qualifications:

• 1-2 years of experience in e-commerce, sales, or customer service.
• Strong communication, organizational, and multitasking skills.
• Familiarity with e-commerce platforms (e.g., Shopify, Shopee & TikTok) and CRM tools.
• Basic understanding of online marketing and digital analytics is a plus.

The Role

As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

1. Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo

2. Partner Support: our frontline team handling all incoming communication channels - phone, chat and email

3. Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

The Responsibilities:

• Provide a high-level of support to our partners restaurants

• Understand the partner lifecycle and how the three verticals work together 

• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region

• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value

• Maintain an expert level understanding of our product and service to clearly communicate the value

• Have a commercially minded approach to nurturing our partner base

• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product

• Be the voice of our partners to provide internal feedback on how we can improve 

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This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

• Provide HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company’s overall business objectives
• Improve employee experience, engagement & retention through various initiatives
• Drive and support the development and delivery of cultural change plans and interventions
• Advise and support managers in performance management, employee career development and building of an effective talent pipeline & succession
• Partner with Compensation & Benefits team to regularly review market competitiveness, benefits and reward structures, ensuring equity and competitiveness
• Review HR policies & procedures and workflow processes in line with employment legislation and/or organizational changes to increase efficiency
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements
• Manage employee relations issues, ensuring fair and consistent resolution
• Develop positive working relationships with people through strong inter-personal skills.
• Build trust through assisting key stakeholders in solving people related issues successfully
• Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders

• Develop an in-depth understanding of VOCC functionality

• Build the knowledge base and understand the various application service flow  product, and services

• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

• Liaise with L2 support groups to collaborate on the resolution of incidents and problems

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Track update and resolve all assigned requests in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

• Enhance technical skills through participation in ongoing training

• Able to communicate and work cordially in global team with teammate from different culture and in time zone.

• Create Incident reports and Ensure all incidents and changes are in compliance to ITIL and operation policy

• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

• Ability to communicate well and manage highly stressful situations during the Incident.

• Ability to prioritize and multitask. Flexibility and adaptability in work approach

• Adhere to the Standard operating procedure and suggest improvements if needed.

• This role will require shift work and Weekend On-call support.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Get to know the Team

The Singapore Operations team oversees, shapes, and grows the business in Grab Singapore. We contribute to Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most to consumers in Singapore. We develop business strategies that help us achieve our vision in serving our community.

As part of the Singapore Operations team, you will help connect Singapore customers to a wide array of merchants, from familiar favourites to emerging stars, through our many delivery partners. Join the Merchant Acquisition team, acquire and grow Grab's merchant network, bringing even more exciting brands, value, and options to eaters in Singapore!

Get to know the role

You will support the Merchant Acquisition Team by tracking market trends and delivering applicable business insights, analysing sales pipeline and conversion data, and optimising processes to increase sales efficiency and growth across several Grab verticals - GrabFood, Dine-Out, GrabMart, and GrabPay.

You will report to the Head, Sales and Grab Merchant Centre in Singapore.

This role will be onsite at Grab office.

The Critical Tasks You Will Perform

• You will lead market research and identify merchant acquisition opportunities across GrabFood, Dine-Out, GrabMart, and GrabPay.
• You will develop and implement sales processes to enhance efficiency throughout the sales cycle, from lead generation to merchant onboarding.
• You will build comprehensive dashboards by using data from multiple sources to analyze sales performance.
• You will support the planning and execution of sales incentive schemes to achieve business objectives.
• You will create detailed and impactful presentations for key meetings to communicate sales strategies and performance metrics.
• You will collaborate with cross-functional departments on projects.
• You will manage administrative tasks for the team, including employee management and systems access.

Remuneration: Basic with AWS & VB

+ $120 Transport Allowance + $66 (Flexible Benefit Allowance) + eMedical Card (cover spouse + children under 18)

Work location: MacPherson

Working hours: Monday to Friday

Job Description:

• Coordinate with Maintenance Team and the station staff to monitor performance of the ticketing kiosks using the Monitoring Control Console (MCC) workstation.
• Perform remote troubleshooting on the ticketing kiosks if required.
• Coordinate and work with maintenance team and station staff in:

- Compiling fault data for ticketing kiosks and generate reports.

- Combining and rearranging data from source documents where required.

- Verify data from maintenance team to ensure data accuracy and improve the ease of understanding.

• Assist in all systemwide software deployment activities to all ticketing kiosks including for Annual Fare Revision Exercise and other ad-hoc projects.
• Monitor performance of ticketing kiosks post software deployment for potential faults/issues.
• Generate backend reports of the ticketing kiosks for investigation purposes.
• Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting.
• Supports in all ticketing kiosks and MCC workstation related tasks (e.g. update station layout drawing).
• Any ad-hoc additional duties as instructed if required.

Job Requirements:

• Nitec in Engineering or any other relevant field.
• Possesses high accuracy in processing information.
• Able to work independently and in a team in a challenging environment
• Candidates with no experience are welcome to apply

Daniel Wilson | Reg No.: R24125247

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

Your Role

Mighty Jaxx is seeking a proactive and strategic Digital Marketing Specialist to elevate our digital presence and drive customer engagement. In this role, you will plan, execute, and monitor impactful digital campaigns across multiple platforms, playing a vital part in shaping our ad and communications strategy. Your efforts will be central to increasing customer acquisition, engagement, and loyalty by delivering targeted, data-driven marketing experiences.

You will work closely with internal teams to ensure a cohesive brand voice across all digital touchpoints, optimising performance metrics to continuously improve campaign effectiveness. This is an exciting opportunity for a self-starter with a passion for digital marketing, strong analytical skills, and the ability to thrive in a collaborative environment to help drive Mighty Jaxx forward.

Responsibilities

Campaign Strategy & Execution

• Plan, execute, and monitor digital marketing campaigns across channels, ensuring consistent messaging and brand alignment.
• Develop and manage campaign briefs, working closely with our Creative team and external partners to bring campaigns to life.

Content Strategy Development

• Develop and implement content strategies that align with campaign goals and resonate with target audiences, supporting lead acquisition and engagement across all digital channels.

Collaborative Campaign Development

• Collaborate with Creative, Technology and Business Intelligence teams to define, develop, and implement integrated digital campaign strategies.
• Create ad sets, audience targeting, ad copy, and other assets with support from local market teams.

Paid Media & Budget Management

• Partner with internal teams to develop integrated paid media strategies, outlining key themes and messaging.
• Monitor and manage campaign budgets, ensuring efficient pacing against targets.

Performance Analysis & Optimisation

• Analyse performance metrics across digital channels to inform marketing decisions and enhance lead acquisition and activation strategies.
• Continuously improve processes to ensure best practices and efficiency in campaign management and lead generation.

Data-Driven Insights & Reporting

• Conduct data analysis to track campaign effectiveness, engagement, and ROAS. Regularly benchmark and analyse performance metrics to optimise campaign outcomes.
• Prepare reports, presentations, and other materials to provide insights into key initiatives and business results.

Traffic & Conversion Optimisation

• Lead the development of in-market digital marketing plans aligned with our global strategy, focusing on driving traffic to Mightyjaxx.com and increasing app downloads.

Requirements

• Prior digital marketing experience, especially in the areas of: crafting content strategy, driving digital campaigns, post-campaign analytics reporting and paid marketing campaigns.
• Proven ability to leverage data and metrics to drive campaign improvements.
• Proficiency in Excel or Tableau, including data manipulation, macros, charts, and pivot tables.
• Demonstrated experience in building and optimising multiple simultaneous marketing campaigns.
• Experience collaborating with cross-functional marketing and creative teams.

To apply, please send an updated copy of your resume to [email protected]

While we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.

Benefits

Be part of a company where the benefits are designed to elevate your experience - making your journey with us as dynamic and rewarding as the work you’ll do. You can look forward to:

• Hybrid work (with flexible start timing, ranging from 8.30am - 10.30am)
• Competitive annual leave package, with comprehensive health insurance coverage
• Attractive staff discounts on MJ products
• Well-stocked pantry filled with a variety of snacks and beverages