Job Description

• Provide excellent customer service, product knowledge and recommendations to customer.
• Assist in inventory management and housekeeping.
• Expand company business
• Assist in ad-hoc job scope assigned by manager.
• Minimum 2 years of relevant experience.
• Good communication skills
• Salary Range $3500-$5500

AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.

The RMA Inventory Specialist is responsible for processing, verifying, and performing basic troubleshooting as required for incoming RMA from Customer.

Job Responsibilities

-In charge of RMA (Return Material Authorization) to manufacturer for faulty peripherals.
-Liaising with manufacturer and handle daily routine operations on RMA (Return Material Authorization).
-Perform Customer Returns (RMA) testing, recording and provide disposition.
-Review and expedite with vendor on shortage product.
-Coordinate with supply chain planning and suppliers to meet production schedule.
-Inventory management review
-Liaise with logistics company for shipment arrangement, shipment status and custom declaration.
-Data entry and Collate data for analysis and reporting.
-Loan of portable devices and accessory to customer

Requirements

-Familiar with PC components. Passion for custom PCs will be an added advantage.
-Organized, Meticulous and Detailed-oriented.
-Ability to communicate issues and root cause information to the team, be detail‑orientated and well‑organized, and have a very strong commitment.
-Works independently and can interact with cross functional teams well.
-Entry level candidates welcome, training will be provided

Working hours: 5-days work week (4 weekdays + 1 Saturday, From 11am-8pm)

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Growth Marketing Specialist (CRM & Mobile)

Fixed term contract

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client. Our client's brand is complex, innovative and paving the way for creative avenues to revolutionalise the payment industry in unconventional ways. 

As a growth marketing specialist you will develop user insights, understand ideal consumer journeys,  and build scalable communication avenues through the use of CRM and Mobile technology, and further enhance our growth strategy. This role focuses on providing you with a breadth of exposure across all marketing functions while developing expertise in growth marketing. 

Role: 

• Manage a scalable marketing communications platform through strategic and data-led CRM programmes and product feature roll-outs.
• Plan and develop a content calendar (push notifications, email, in-app) on a monthly basis, including managing a process to intake content suggestions from internal stakeholders (e.g., feature teams, marketing teams).
• Be the project manager and collaborate with internal teams on content creation, including message positioning and strings, asset creation, target group development and engineering requirements. 
• Own the end-to-end process from inception to deployment for push notifications emails and in-app communications. 
• Deployment management includes setting up messages in scripts to be uploaded, creating target lists, QA testing all communications through pre-production channels, and scheduling final communication pushes. 
• Report back on performance, including click-through rates, down-funnel metrics impact. Work with the analytics team on reporting KPIs. 
• Effectively maintain expectations with stakeholders and meet key deadlines.

You:

• BA/BS degree, or in lieu of degree, relevant work experience.
• 5+ years of email, push notification and in-app marketing, CRM, or marketing campaign management experience.
• Experience working in high-growth, technology led matrix organisations, ideally with some fintech exposure.
• Experience with mobile app and growth marketing / hacking desired.
• Experience with CRM marketing technology preferred.
• Previous experience on using SQL for growth and marketing analytics.
• Able to clearly coordinate and provide information to the cross-functional teams.
• Data-driven, being able to convert data into high value business decisions and campaign optimisations.
• A critical thinker who uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Able to independently start projects and is agile and able to learn and quickly adapt to changes. 
• Proven ability to balance multiple priorities and strong attention to detail.
• Exceptional analytical, project and stakeholder management skills.
• Copywriting skills are desired. 
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
6. Strong Microsoft Power Point and Excel Skills desirable
7. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
8. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
9. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
10. Experience with EDM software an advantage.
11. Excellent time management and organisational skills
12. Dependable and proactive in follow up
13. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
14. Robust execution and implementation abilities
15. Highly independent and able to work under stressful situations
16. Team player and able to drive outcome and handle difficult negotiations and exchanges

AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.

Job Descriptions

• Handle day-to day operational tasks of the retail store
• Follow up with customer inquiries and requests
• Talk to customers about building their ideal PCs, Help them to find the perfect combination of parts within their budget and answer technical questions
• Process payment transaction

Job Requirements

• Minimum one year experience in Retail or Customer Service
• Be informed of the news and trends of the PC market is an added advantage
• Service-oriented, positive attitude and willing to learn
• On-the-job training will be provided
• Able to work retail hours, weekends and public holiday

Working Hours & Days

• 4.5 Days Work Week (Include Weekends and PH)
• Retail Shift Hours

Remuneration

• Attractive commission

Kindly submit your job application at the link below:

https://sg.quickhr.co/view_job.php?jd=MTJxdWlja19ocl9yZWNydWl0bWVudA==&cd=MTQwMHF1aWNrX2hyX3JlY3J1aXRtZW50

Job Description:

Familiar with Fuji Xerox Color and B&W copier machine

Familiar with Multi-function printers and toner cartridges (Brother, HP, Canon & Fuji Xerox)

To provide new customers through sales

Hardworking & Responsible

Sales Results Oriented/Able to hit Monthly Sales Target

Positive Mind-set

Experience in Sales Needed is an advantage

Sales Presentation/Cold-Calling

Requirements

Relevant working experience in the related industry

Part-time position available

Salary is negotiable

We are looking for someone who is excited by challenges and enjoys chasing and negotiating hard deals!

As a hunter, you will be involved in developing and executing sales strategies aimed at developing new businesses and reinforcing the presence of the Chinese Media Group (CMG) products in the current and new regional markets. You will work closely with the Editorial team, as well as the community engagement, content licensing, regional partnership and branding and marketing teams to promote and sell integrated media solutions packages across the various CMG platforms, ranging from print, digital, young audience, radio to out-of-home media, to businesses. This includes drafting of sales proposals and preparation of client presentations.

Also, you are expected to grow and exceed personal sales targets as an individual, and be part of a bigger team to drive revenue as a whole. You will also be required to carry out markets, competitors and clients intelligence gathering.

Requirements:

• A Degree in Business or relevant field; 3 to 5 years of sales experience in the media industry would be advantageous
• Effectively bilingual in English and Mandarin as this role supports Chinese content
• Ability to conceptualise, strategise, present and execute creative ideas
• Able to work independently and in a team; outgoing, resourceful and self-motivated
• Excellent interpersonal and presentation skills
• Able to work in a dynamic and fast paced environment

We are looking for Payment Operations Senior Specialists to join our APAC Payment Operations Regional team in Singapore. 

Here’s how you’ll be contributing to the APAC Payment Operations Team

• Maintaining consistent and high level execution of recurring tasks & responsibilities within the designated domain;

• Investigating, solving and escalating any issues connected to respective domain in a timely manner;

• Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;

• Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;

• Driving product and process improvement in their domain in collaboration with stakeholders;

• Coordinating product and processes related risk assessment and mitigation initiatives;

• Supporting or owning training and mentoring responsibilities of new and existing specialists.

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5500+ Wisers with 125 nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India and Malaysia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Identify, create, lead and establish Sales opportunities and build effective relationships with potential partners.
• Develop targeted new key account relationships and drive revenue growth.
• Build and maintain a strong and healthy sales pipeline to ensure that revenue targets are met and exceeded where possible.
• Key objective is to maximise occupancy and revenue in order to achieve the business targets of the company.
• Establish and manage customer relationships and provide value-added services in order to generate new and repeat business.
• Liaise with marketing teams to devise and implement sales campaigns.
• You will also be required to oversee the event from initial sales process to completion of the event.
• Drive results by soliciting and securing business through proactive, consultative sales approach.
• Effectively prepare and present quotes and proposal to clients.
• Identify market trends and keep abreast of latest events and brand activations to stay relevant.
• Strong sense of ownership, entrepreneurial mindset, and independent working behaviour.
• Other adhoc tasks will be assigned from time to time by your reporting officer.

• Proven track record in sales and a strong network of clientele for B2B exhibitions/events.
• Must demonstrate the ability to grow the portfolio by bringing and securing new clients and events.
• Experience in sales with proven track records of closing contracts.
• Fluency in spoken and written English to achieve effective and conclusive business negotiations.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• High level of integrity and professionalism.
• Strong negotiation and problem-solving skills.
• Excellent interpersonal, written and spoken communication skills.
• Meticulous, detailed, resourceful, independent and a good team player.
• New office is set to relocate to Expo in Q2/Q3 2024.

Job Description and Requirements:

• Provide L1(Remote) and L2(On-Site) Support in a client’s managed environment.
• Support scope involves troubleshooting, diagnosis and resolution of IT related issues.
• Assist in patch/change management and network configuration requests.
• Maintain records of all IT-related issues via in-house ticketing system.
• Assist in routine reporting on all incidents, problems, status and resolutions.
• Organise and provide training and awareness workshops.
• Provide consultancy and IT roadmap planning for client environment.
• Handle routine administration and other ad hoc matters.
• Have at least 2 years’ experience in supporting End-User Computing devices.
• Possess knowledge in IT networking and LAN.
• Possess experience in managing an Office 365 corporate environment.
• Able to communicate well in both written and spoken English.

Additional Info:

• Working hours: 8.30pm to 6pm, Mondays to Fridays, excluding Public Holidays.
• Good remuneration, career progression and learning opportunities.

• Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
• Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
• Generating and sending quotes 120 days in advance that meet the customers contractual requirements
• Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals
• Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
• Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts
• Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
• Provide information for internal management reporting
• Meet all contractual and reporting deadlines
• Perform additional duties as required

Job Description

• Provide day to day customer service support and administrative duties in engineering department.
• Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
• Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
• Post-Warranty Service Contract Proposal to customers.
• Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
• Follow up with Engineers on open maintenance jobs.
• Review the service reports, process engineering quotation on repair work or spare parts and follow up with customer.
• Request quotation from the third party to do the subcontract work, and provide pricing to customer & certificate follow up.
• Act as the main control person for the receipts of all engineers’ job sheets & customer’s purchase/service order, and forwards to respective teams for further action.
• Monitor and update the job status in Microsoft D365 system, ensuring timely invoicing and job closure with customers.
• Responsible for administration of purchasing third party outsourced service contract with principal.
• Work closely with operations team members to coordinate the delivery and issue the billing with customer.
• Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
• Record case data and customer information accurately into Microsoft D365 for ease of reporting and follow-up.
• Arrange service tools calibration and maintenance by the third party.
• Provide the Guarantee and Maintenance (Labour and Comprehensive costs) price in tender.
• Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

• University degree or Diploma holder in any disciplines
• Minimum 3 years of relevant work experiences in a similar role.
• Good computer skills. Proficient in Excel, Word and Outlook.
• Working knowledge of CRM and ERP systems. Eg: Microsoft D365, Microsoft Dynamics
• Good command of written and spoken English
• This is a 1 year contract.

Competencies

• Adept at handling various communication channel on a daily basis, while consistently resolving customer’s issue.
• Good in communication and interpersonal skill, able to communicate with and influence people positively.
• A positive team member who is able to establish network and rapport with colleagues to achieve results.

Attributes

• Customer-orientated and able to deal with difficult customers.
• Passionate and energized, take initiatives and integrity to support business needs, enhancing individual/team productivity.
• Be a natural multi-task person who has a positive and proactive attitude in problem solving.
• Passionate and energized, take initiatives and integrity are key requisites to this position.
• Embrace the idsMED values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship.
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.

The Principal Change Specialist is a highly skilled subject matter expert, responsible for supporting strategic and transformational change management initiatives within the organization.

The primary responsibility of this role is to plan and drive the execution of change management initiatives activities and programs, thereby increasing employee adoption and usage.

This role may provide coaching to less experienced Change Management Specialists.

• Key Responsibilities:Supports and inputs into a proven industry standard digital change management model that drives best practice to amplify the effectiveness of strategy execution.
  Communicates with business leaders and project managers, and other stakeholders to ensure awareness of best practice and application of the Change Management model.
  Makes recommendations to support change and adoption.
  Understands and anticipates the direction of the business area(s)/unit(s), identifies opportunities, and makes recommendations to support change and adoption.
  Demonstrates understanding of the Change and Enablement approach and deliverables.
  Responsible for the regional support of the Change Management and Enablement function, creating and executing on plans and reporting on activities in the required forums.
  Adopts best practices, developing, and sustaining cross functional relationships.
  Acts as a change agent and enables communication between business, clients, and other relevant stakeholders.
  Deploys change management solutions and track program effectiveness in line with defined success criteria.
  Proactively aligns and secures change management engagement for strategic digital projects.
  Supports faster adoption, higher ultimate utilization and greater proficiency of the digital changes that impact people in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
  Quantifies the progress of digital change management and transformation initiatives.
  Provides mentorship and guidance to less experienced Change Management Specialists.
  Performs any other related task as required.
  Knowledge and Attributes:Displays drive and is a champion of change.
  Excellent ability to drive continuous improvement and innovation.
  Excellent understanding of Enterprise level tools, systems, processes and business operations.
  Excellent knowledge of industry, trends and best practices in change management.
  Excellent verbal and written communication skills and display the required interpersonal skills to interact with a variety of stakeholders.
  Demonstrate strategic thinking ability.
  Resilient, able to approach problems from different angles and identify the most adequate solutions.
  Ability to influence others and move toward a common vision or goal.
  Flexible and adaptable; able to work in ambiguous situations.
  Resilient and tenacious with a propensity to persevere.
• 
  Academic Qualifications and Certifications:Bachelor’s degree or equivalent in Information Technology or Business Management or related field.
  Requirement for a formal industry recognized change management certification.
  Required Experience:
• 8+ years of experience in change management, technology adoption within a large-scale multinational technology services environment.
  Extended experience and knowledge of change management principles, methodologies and tools.
  Extended experience mentoring and guiding team(s) in Change Management initiatives, processes, tools.
  Extended hands-on experience in driving adoption projects / programs for a large organization.
  
  

Job Responsibilities:

• Provide Cloud ERP Project Implementation and Consultancy Services.
• Plan Project Schedule and Deliverables.
• Analyze and document customers’ business requirement.
• Identify, evaluate and propose Cloud ERP Solutions to customers.
• Setup and Configure ERP Cloud Solutions based on customers’ requirements.
• Assist in System Integration, Programs Testing and Customize Reports.
• Conduct Cloud Software Training and Coaching.
• Work with team members in delivering solutions.
• Provide post-implementation and helpdesk support.
• Comply with Cloud ERP Methodology.
• Maintain high level of customer satisfaction.

Job Requirements:

• Diploma or University Degree in Accountancy, Business, IT or related disciplines.
• Fresh graduates are welcome to apply.
• Experience of ERP Project Implementation will be an advantage.
• Basic knowledge of Financial Accounting.
• Good analytical and problem solving skills.
• Good consultancy skills and keen in building customer relationships.
• Able to work in fast pace environment and deliver quality work.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in English is essential.

Reporting to Head, Community Partnerships and Engagement, you will be working closely with the editorial teams of the various titles within the Chinese Media Group (CMG) to drive our audience engagement via membership programme, events and community partnerships.

Responsibilities:

• Drive strategic communications to grow the interest communities of CMG publications, which includes crafting and drafting of periodic and adhoc newsletters/EDMs, managing communication channels such as WhatsApp and Telegram, as well as other social media platforms
• Curate and lead communities events and engagement efforts
• Rewards programme management and fulfillment
• Stakeholder management, both internal and external
• Work with stakeholders within SPH Media on synergising engagement efforts

Requirements:

• Bachelor's Degree with at least 3 years of relevant work experience; Experience in managing communities and newsletter would be advantageous
• Proficient in English and Chinese, both written and spoken, and possesses a passion for writing in Chinese as this role supports Chinese publications
• Passionate in wanting to interact and connect with people from all walks of life, especially Chinese publications readers
• A team-player who has good problem solving skills and is experienced in handling cross-functional projects
• Proficient in MS Office or Google Suite Cloud-based productivity tools, and possess the ability to understand and utilise data to curate strategies

The Chinese Media Group Young Audience publishes titles including ZBComma, Thumbs Up, Thumbs Up Junior and Thumbs Up Little Junior for young children and students ranging from preschool to secondary school. The Young Audience team is looking for a creative, enterprising and digitally-savvy Digital Content Specialist to join the team. As a Digital Content Specialist, you will work closely with the newsroom to produce creative and engaging content targeting youths and ensure that the titles maintain a strong online presence among students, parents and teachers.

You are required to:

• Stay on top of hot news topics and trends among youths to produce timely, engaging digital content for ZBSchools.sg
• Manage day-to-day operations of all social media channels such as Instagram, Facebook, Telegram and TikTok, adapting content to suit different channels
• Oversee, plan and deliver content across different social media platforms
• Plan, shoot and edit short form videos/reels for social media platforms.
• Develop and manage campaigns to drive engagement and publicise signature events.
• Track content performance and social media growth using analytics tools, derive actionable insights from data and provide regular reports

Requirements

• Degree in Mass Communications, Advertising or Marketing preferred; at least two years of relevant working experience and expertise in managing social media platforms for media, brands or organisational communications
• Effectively bilingual in written/spoken English and Chinese as this role supports Chinese Publications
• Experience in youth/millennial-focused content curation, and image/video editing tools such as Photoshop, Canva, Adobe Premiere Pro, and interactive content tools such as Genially would be advantageous
• Proficient in digital marketing tools and platforms such as Google Analytics and social media management tools
• Strong sense of ownership and responsibility, able to manage multiple projects with tight deadlines

The Customer Activator (Recruitment Sales) conceptualizes, supports and participates in marketing campaigns, recruitment and corporate outreach activities. He/She provides professional consultation to assist prospective students in making informed choices. He/She also takes full ownership and responsibility for course enrolments. A significant portion of his/her work is on development of marketing materials – both digital and print – which are customised to the assigned market segments.

Job Description & Requirements

• Conceptualizes, supports and participates in marketing campaigns, recruitment and corporate outreach activities.
• Takes full ownership and responsibility for course enrolments.
• Provides professional consultation to assist prospective students in making informed choices.
• Conduct market research and analysis to create marketing initiatives for promoting company’s products.
• Coordinate with internal teams to develop and implement new marketing and sales strategies.
• Obtain contact information of potential customers through data mining, cold calling, internet research and emailing.
• Identify and qualify new customers based on company’s business model and guidelines.
• Initiate and build relationships with customers.
• Maintain a database of partner & customer contact numbers and emails.
• Design marketing materials and manage social media platforms to increase brand awareness and promote sales of products.
• Execute strategies, including digital marketing, to achieve sales target of the team.
• Plan, implement and monitor digital marketing campaigns across digital networks.
• Analyse and prepare reports on outcomes of marketing campaigns.

Job Requirements

• Recognized Diploma/Degree in any discipline
• A minimum of 2 years’ working experience in sales, business development and digital marketing
• Digital Savvy. In-depth knowledge of various social media platforms and website analytics
• Experience in Hospitality, B2B and ex-Chef is an advantage.
• Team player who is independent, driven and possesses a strong passion for learning.
• Excellent written and verbal communication skills.
• Excellent planning, organization, and interpersonal skills.

Highlights:

• This job is an individual contributor sales role with 100% New Customer Development responsibilities at the first stage.
• We are looking for someone with experience in cold calling to develop customers
• This job is based in Singapore, Tai Seng.

We Offer:

• Competitive Compensation
• Comprehensive Training
• Positive Company Culture
• Respectful and Vibrant Working Environment

What You'll Do:

• Seek out potential and new customers who are OEMs, EMS, CEMs, and end-user customers to achieve sales targets.
• Reach out and maintain relationships with customers and suppliers through various channels, including but not limited to cold calling, proposal emails, and in-person meetings.
• Process the sales orders to meet customers' requirement, for example, Spot-buy, lead time buy (bulk production order) and Excess Material resales.
• Oversee the complete sales process, including RFQs, quotations, order processing, and fulfillment, to consistently meet customer expectations.
• Collaborate closely with internal teams, including procurement, QA and QC, logistics and warehouse, and finance, to ensure a seamless and efficient sales process for our customers.
• Contribute to various ad-hoc projects as required, demonstrating flexibility and adaptability in this role.

About You:

• Minimum GCE 'O' Level or equivalent.
• Proficiency in a secondary language, such as Japanese, is a plus.
• Background from a top 50 company in the industry, as well as experience in other SME trading companies, is advantageous.
• A high-energy and persistent approach to sales especially telesales, with a strong drive for success.
• Outgoing personality with excellent communication skills, logical thinking, a positive attitude, and the ability to work under pressure.
• Self-motivated learner with a strong goal-oriented mindset and a knack for independent customer development and business expansion.

Depend Electronics in Singapore

Depend Electronics is a worldwide supplier and exporter of electronic components, specializing in CPU, Memory, PC/Service Peripherals, LCD panels, Active and Passive components. Depend Electronics has expanded to Singapore and we're looking for talented individuals to join us. As part of our founding team, you'll have the flexibility to contribute your ideas and shape our Singapore-based company. Join us in a dynamic and innovative environment where your passion and contributions can make a difference. Submit your application and resume to the provided contact information and be a part of our success story.

Roles & Responsibilities

STARCHAMPS @ Toa Payoh is looking for a passionate Student Care Support Receptionist to join our Team!

Commencement: Aug 2024 onwards

Part time hourly rate

Timing: Mon (6 - 9 pm), Tues (6 - 8 pm), Fri (6 - 8 pm)

Responsibilities:

• Handle walk-ins, telephone and email enquiries
• Promote centre course and provide course consultation to prospective parents and students
• Coordinating and facilitating classes with material preparation
• Handle general administrative tasks pertaining to student and course registration matters
• Supervision of primary school children (primary 1 to 6) to ensure completion of daily homework, spelling, extra worksheets and conduct enrichment lessons
• Support student care programme during planned physical activities
• Responsible for new students enrollment daily.
• Follow up on sales enquiries with parents who enquire and collection of school fees
• Take attendance and assign classrooms to teachers and students
• Manage class schedules and communicate with tutors, parents and/or students on starting classes or change of timing, and any other situation that may arise
• Take photos/videos of classes for marketing collaterals and helping in creating advertising materials
• Daily clean up of classrooms and work area.
• Perform any ad hoc basis as assigned by manager

Requirements:

• Minimum GCE O' Level or any related educational level
• Minimum possess 1 year of relevant working experience in customer service or student care role would be advantageous
• Training would be provided for candidate
• Able to commit full duration of the contract (till Dec 2025)
• Must be responsible and committed
• Possess good working attitude and keen to learn
• Bilingual in English and Chinese will be advantageous (in order to follow up on sales enquiries with Mandarin speaking parents in regards with the collection of school fees)
• Proficient in Microsoft Office
• Must love children and comfortable working around them

Interested candidates are invited to apply online with a comprehensive resume. We are regret that only shortlisted candidates will be notified.

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Manager Pre-owned Car SAles
Porsche Singapore Pte. Ltd.

Porsche Singapore is seeking an experienced Manager for Pre-owned Car Sales to lead and oversee the pre-owned car business management and operations. The successful candidate will be responsible for driving the growth and profitability of our pre-owned car segment, achieving volume and profitability targets, and positioning Porsche Singapore as the preferred dealer for pre-owned Porsches in Singapore.

• Position Porsche Singapore as the authorised and preferred dealer for pre-owned Porsches in Singapore and promote the awareness and benefits of Porsche Approved Programme amongst consumers.
• Develop and implement business strategies, initiatives, and operational plans for the pre-owned car segment to drive growth and achieve volume and profitability targets.
• Develop pre-owned car pricing strategy including setting of residual value, trade-in and selling pricing for pre-owned Porsches.
• Oversee the management of pre-owned car inventory, including strategy development, sourcing, researching, evaluation, purchasing, and pricing vehicles to ensure an efficient pre-owned car stock turnover.
• Develop and execute comprehensive sales and marketing plans to maximise revenue and market share in collaboration with the Marketing team.
• Prepare and manage budgets, forecasts, and financial reports for the pre-owned car division as well as analyse financial performance and implement measures to optimise profitability.
• Coordinate and follow-up with internal and external stakeholders e.g. aftersales workshop on Porsche refurbishment process (i.e. 111 pt. check) to ensure all pre-owned Porsches meet the stringent requirements for Porsche Approved Warranty.
• Conduct regular performance reviews and provide constructive feedback and coaching as well as foster a positive and productive work environment that encourages teamwork, customer excitement and professional growth.
• Build and maintain strong relationships with customers to ensure high levels of customer satisfaction and encourage repeat business.
• Ensure adherence to all relevant laws, regulations, standards and company policies. Stay informed about industry trends, market developments, and competitor activities to refine sales strategies and tactics.

• Bachelor Degree in Business, Economics, Finance or related fields
• 5-8 years of working experience in the Automotive industry
• Experience in leading a pre-owned car operations team in the automotive industry, preferably with high-end brands.
• Proven track record of success in pre-owned car sales
• A team player with excellent leadership, communication and interpersonal skills, able to interact and communicate effectively with internal and external stakeholders
• Strong analytical and problem-solving skills, with the ability to analyse sales data and make informed decisions.
• In-depth knowledge of industry trends, market dynamics, and regulatory requirements.
• Required to perform shift work including weekday evenings, weekends and public holidays
• A valid class 3 driving license and clean driving record

We are seeking energetic, creative, fun and talented individuals to join our team. In this role, you will be responsible for hosting live streaming events across various platforms sharing health, wellness and lifestyle tips, developing engaging content across our social media & e-market platforms to enhance our brand’s online presence and engagement.

Key Responsibilities:

• Develop, create, and publish high-quality, engaging content (images, videos, graphics, etc.) for various e-marketplaces and social media platforms including Facebook, Instagram, Twitter, LinkedIn, Xiao Hong Shu and TikTok etc.
• Plan, coordinate, execute and host daily live streaming on Shopee, Tiktok, META and other platforms as assigned.
• Preferably able to provide health talks for offline events, or record videos related to health talks for social media, if any.
• Conduct product training
• Monitor, respond to, and engage with the audience in a timely and authentic manner to build a strong community and enhance brand loyalty.
• Track, analyze, and report on content performance and live streaming metrics to continuously optimize and improve strategies.
• Account / Client Relationship Management to strengthen relationship with clients through periodic business reviews and activity updates.
• Manage a pool of part-time or ad-hoc content creators and live streamers
• Stay up-to-date with the latest social media trends, tools, and best practices to keep our content fresh and relevant.

Requirements:

• Proven experience in publishing social media content online and hosting live streaming.
• Preferably with Nutritionist/Dietitian background.
• Strong proficiency in using social media platforms and tools (e.g., Facebook Live, Instagram Live, YouTube Live).
• Excellent visual storytelling skills & on-camera presence with a keen eye for aesthetics and details.
• Proficiency in video editing software.
• Excellent written and verbal communication skills in English & Mandarin.
• Ability to work independently and as part of a team.
• Full time position and work schedule will be from Mondays to Saturdays (6 days work week) based on hybrid work arrangement.

Your Career

As a Global Sales Support Specialist, you will provide support to our Field Sales Teams with quoting of complex deals, educating on one-off quotes to order inquiries, and advising on product configuration rules. You will also support short-term marketing sales promotions while collaborating with internal business partners to ensure that deals are moving forward.  

Leveraging your passion for knowledge sharing, you will facilitate training with the Field Sales Team on Quote to Order processes and procedures guidelines, educate new hires one Salesforce and advanced quoting sessions. You will also be able to identify system gaps or improvement opportunities and escalate to proper resources for resolution.

Each team member works out of a shared mailbox and is responsible for managing Global Sales Support activities with accuracy and speed.  Requests for assistance from an Account Manager are prioritised for completion based on revenue acquisition, customer relationship building and other forms of determining timing requirements. 

The Global Sales Support Specialist resides within the Sales operations organization and fulfils a variety of key support functions to help ensure revenue attainment.  This role will report to the Global Sales Support Manager.

Your Impact

• Hardware quoting and order tracking to ensure that deals are closed efficiently and accurately
• Collaborating with cross functional teams such as Sales Operations, Sales, and Deal Desk to improve the sales process 
• Reviewing and developing new processes to improve the effectiveness of the sales organization
• Providing training and coaching to sales on the contract and quote building process

The Sales Support Engineer will be part of the Sales & Service Team under the Customer Support Department. We are seeking a detail-oriented and technically proficient Sales Support Engineer to join our team. This role will play a crucial part in assisting the sales team by providing technical support, developing proposals, preparing sales calculations, and ensuring customer satisfaction. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work collaboratively in a fast-paced environment.

Job Duties:

• Provide assistance in the preparation of sales quotations and tenders, including sales calculations.
• Prepare detailed technical documentation, including specifications, diagrams, and system layouts.
• Ensure all technical aspects of proposals are accurate, comprehensive, and aligned with customer needs.
• Develop macros in Excel for automatic sales calculations and cost dispersion.
• Prepare spare parts quotations using SAP.
• Maintain detailed records of customer interactions, technical requirements, and sales activities.
• Prepare and deliver technical reports, proposals, and presentations to customers and internal stakeholders.
• Track and report on sales support activities, customer feedback, and technical issues.
• Coordinate with internal stakeholders to compile estimations.
• Undertake any other assignments as allocated by the reporting supervisor/management.

Summary

This position is responsible for the management of sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.

Job Responsibilities

• Achieve daily targeted number of sales calls with effectiveness.
• Plan site inspections/entertainment meetings per week to qualify potential accounts or new accounts.
• Prepare monthly action plan for main market segment.
• Perform monthly review account profile on room nights production and average rate.
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge.
• Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts.
• Update management on VIP arrivals, meet and greet accordingly.
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Conduct negotiations to achieve the best profit and rates for the Hotel.
• Attend hotel clients and local community business events to network and maintain high visibility.

Summary

Support the Director of Sales & Marketing (DOSM) with leading, directing and motivating the Sales Team. Ensure annual sales budget is achieved and surpassed. Responsible for extending the management standards and quality guidelines in the department set by the DOSM and to assume complete management responsibility for all activites of the department in the absence of the DOSM, in line with the hotels mission, vision and objectives.

Job Responsibilities

• Assist the DOSM in the management of the Sales Team especially in the absence of the DOSM.
• Attend internal meetings and conference calls, client appointments and client events in the absence primarily of the DOSM.
• Responsible for key account management based on assigned portfolio, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set
• Responsible for prospecting new accounts.
• Responsible for all segments of assigned geographical markets.
• Provide supervision, leadership and direction to ensure efficient and effective operation of sales department.
• Ensure hotel achieves maximum potential in yield management & sales revenue, profits and market share in the target markets.
• Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of the hotel.
• Responsible for SMART contracting of all RFP accounts to ensure optimum yielding during annual rate negotiations.
• Constantly seek to improve and develop any new business opportunities communicating and implementing such plans and objectives.
• Attend trade shows, exhibitions, conferences and updates on the marketing trends and promote the Hotel internationally.
• Participate in strategic planning and execution of sales activities according to hotel’s objectives and directives.
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals.
• Identify sources of group business to the hotel and establish solicitation programs to maximize sales.
• Establish account qualification criteria and use market research to identify priority markets and accounts, assign sales to ensure coverage of all major accounts.
• Conduct periodic reviews, i.e. quarterly and half-yearly to review sales/product mix, expenditure & profit performances and recommend to management for implementation of corrective actions and revenue enhancements.
• Conduct site inspection for hotel.
• Entertainment of clients in our F&B outlets when and where possible.
• Increase in overall hotel business conversion percentage.
• Establish strong relationships with clients to ensure repeat business.
• Prepare sales-related documents throughout the sales process.
• Create and manage company profiles in the PMS Opera System, ANAIS System.
• Daily update of sales report in ANAIS System, DSR and show around report.
• File and retrieve documents and reference materials in the shared drive.
• Conduct research and collect data to prepare reports and documents.
• Utilise efficient sales strategy for the maximization of hotel revenue.
• Respond to feedback from clients and provide after-sales support when required.
• Maintain adequate communication with other departments in the hotel so that the needs of clients can be anticipated and met in an organised manner.
• Manage customer budgets to maximize revenue and meeting customer needs.
• Make best efforts to upsell, drive additional revenue and incremental business for each event.
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Require working beyond office hours, weekends/public holidays as and when is required by the Management.
• Be aware of the hotel fire & life safety/emergency procedures.
• Perform other reasonable duties assigned by the assigned by the Management.