A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Growth Marketing Specialist (CRM & Mobile)

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client. Our client's brand is complex, innovative and paving the way for creative avenues to revolutionalise the payment industry in unconventional ways. 

As a Senior Growth Marketing Specialist,  you will develop user insights, understand ideal consumer journeys,  and build scalable communication avenues through the use of CRM and Mobile technology, and further enhance our growth strategy. This role focuses on providing you with a breadth of exposure across all marketing functions while developing expertise in growth marketing. 

Role: 

• Manage a scalable marketing communications platform through strategic and data-led CRM programmes and product feature roll-outs.
• Plan and develop a content calendar (push notifications, email, in-app) on a monthly basis, including managing a process to intake content suggestions from internal stakeholders (e.g., feature teams, marketing teams).
• Be the project manager and collaborate with internal teams on content creation, including message positioning and strings, asset creation, target group development and engineering requirements. 
• Own the end-to-end process from inception to deployment for push notifications emails and in-app communications. 
• Deployment management includes setting up messages in scripts to be uploaded, creating target lists, QA testing all communications through pre-production channels, and scheduling final communication pushes. 
• Report back on performance, including click-through rates, down-funnel metrics impact. Work with the analytics team on reporting KPIs. 
• Effectively maintain expectations with stakeholders and meet key deadlines.

You:

• BA/BS degree, or in lieu of degree, relevant work experience.
• 6+ years of email, push notification and in-app marketing, CRM, or marketing campaign management experience.
• Experience working in high-growth, technology-led matrix organisations, ideally with some fintech exposure.
• Experience with mobile app and growth marketing/hacking desired.
• Experience with CRM marketing technology preferred.
• Previous experience in using SQL for growth and marketing analytics.
• Able to clearly coordinate and provide information to the cross-functional teams.
• Data-driven, being able to convert data into high value business decisions and campaign optimisations.
• A critical thinker who uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Able to independently start projects and is agile and able to learn and quickly adapt to changes. 
• Proven ability to balance multiple priorities and strong attention to detail.
• Exceptional analytical, project and stakeholder management skills.
• Copywriting skills are desired. 
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

• Identify and secure new business prospects for logistics services focusing in freight and logistics business within the Group
• Provide quotation/sales agreement to prospective customer
• Attend and resolve any payment issues, feedback or disputes raised by customers
• Create positive and long-lasting relationships with current and potential customers through regular engagements
• Maintain close coordination with superior to ensure profitability of sales leads or perform better than budgeted figures
• Prepare sales proposals, presentations and reporting
• Maintain sales-related database

Requirements:

• Minimum Diploma holder in Logistics / Business or related field
• 2 years’ sales experience in freight / logistics business
• Self-motivated and possess drive to meet sales target
• Good working network among customers
• Good communication and negotiation skills

Others:

• 5-day work week
• Company Transport: 2 ways from Jurong East
• Daily meal subsidy
• In-house gym
• Medical, dental & insurance benefits

We are seeking a proactive and passionate individual to join e2i Campus and Admin team. As the part of the team, you will be responsible for providing facilities management and administrative support to the team. You will manage outsourced service providers to ensure that the day-to-day management of facilities, maintenance works, processes, frameworks and delivery of key performance indicators (KPIs) are consistently kept at a high standard to support our campus and office operations. You will also support initiatives in building and facilities management to ensure a well-organized, safe and conducive environment for our staff and clients on the campus.

Responsibilities:

Campus Operations and Project Management

• Manage operations of Campus Facilities by working with service providers to plan, implement and monitor processes relating to building maintenance, carpark operations and facilities management which include areas in workplace safety, security, incident management, faults rectifications and other day-to-day operations
• Manage and monitor KPIs of outsourced vendors and service providers to ensure that service levels and performance standards are met
• Review, recommend and implement process improvement for daily operations. Also able to recommend and implement corrective measures to prevent future recurrence of incidents
• Assist to oversee contractors for tenancy fit-outs, renovations and campus upgrading works. You will coordinate with outsourced vendor/service providers, relevant authorities, and key stakeholders to ensure that project works can meet project timelines, quality standards, contractual requirements and are compliant with authorities’ requirements
• Manage office facility-related projects such as office renovations or office upgrading works

Contract Management, Procurement and Administrative Support

• Manage contracts with vendors or facility service providers including performance management and reviews
• Gather requirements and specifications to request quotations for procurement of goods and services such as repairs and maintenance.
• Evaluate proposals and put up recommendations to management to award qualified vendors for contracts and purchases
• Process invoices and ensure accurate payments are made on time to vendors
• Monitor expenses and propose annual budget for Operating and Capital expenses for facilities and building management
• Maintain and keep records of important documentations

Job Requirements:

• Degree or Diploma in Facilities Management with at least 3 - 4 years of relevant work experience in managing a building or campus
• At least 3 - 4 years of experience in procurement processes
• Strong organizational and time management skills to meet deadlines
• Good communication and writing skills to interact effectively with vendors, contractors and internal stakeholders.
• Strong problem-solving and analytical skills
• Independent and able to multi-task in a fast-paced environment
• Attention to details and strong administrative skills
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Knowledge of relevant authority regulations, building codes of practice and energy management will be an added advantage

Designation and salary will be commensurate with experience.

We will only contact shortlisted candidates.

Job Description:

· Handle sales enquiries and order processing

· Provide administrative support to ensure sales efficiency.

· Attend to customer enquiries, generate sales orders, delivery orders and customer invoicing

· Maintain good relationships and rapports with customers and buyers via email and telephone

· Maintain a well-organized record of customer database

· Other ad-hoc duties

Job Requirement:

· Candidate must possess at least a higher secondary/ NITEC, Diploma

· Proficient in Microsoft Word and Excel

· Service oriented and ability to work in a team with good communication skills.

· Working Location: 60 Benoi Road (Beside Joo Koon MRT)

· Working Hours: 8.30 am to 5.30pm (Mon – Fri)

· Alternate Sat - 8.30 am to 12.30pm (consider as overtime)

Job Description:

· Handle sales enquiries and order processing

· Provide administrative support to ensure sales efficiency.

· Attend to customer enquiries, generate sales orders, delivery orders and customer invoicing

· Maintain good relationships and rapports with customers and buyers via email and telephone

· Maintain a well-organized record of customer database

· Other ad-hoc duties

Job Requirement:

· Candidate must possess at least a higher secondary/ NITEC, Diploma in any field

· Proficient in Microsoft Word and Excel

· Service oriented and ability to work in a team with good communication skills.

· Working Location: 60 Benoi Road (Beside Joo Koon MRT)

· Working Hours: 8.30 am to 5.30pm (Mon – Fri)

· Alternate Sat - 8.30 am to 12.30pm (consider as overtime)

Job Description:

· Handle sales enquiries and order processing

· Provide administrative support to ensure operation efficiency of office

· Attend to customer enquiries, generate sales orders, delivery orders and customer invoicing

· Maintain good relationships and rapports with customers and buyers via email and telephone

· Maintain a well-organized record of customer database

· Handle sales enquiries and order processing

· Other ad-hoc duties

Job Requirement:

· Candidate must possess at least a higher secondary/ NITEC, Diploma in any field

· Proficient in Microsoft Word and Excel

· Service oriented and ability to work in a team with good communication skills.

· Working Location: 60 Benoi Road (Beside Joo Koon MRT)

· Working Hours: 8.30 am to 5.30pm (Mon – Fri)

· Alternate Sat - 8.30 am to 12.30pm (consider as overtime)

Job Scopes:

• Responsible for the sales of the company product, development of new customers and new business, and maintain relationship with customers.
• Responsible for contacting customers, preparing quotations, and participating in business negotiations.
• Responsible for tracking customer orders until delivery and payment collection.
• Conduct market survey, market information, and customer database files.
• Perform any other tasks as and when required by management and superior.

Job Requirements:

• Candidate must possess at least a Professional Certificate/Diploma/Degree in related field or equivalent.
• At least 2 year working experience in commercial and industrial air-con industry or related field.
• Prefer candidate with B2B sales experience with some client’s pipeline.

Singaporean / Permanent Resident / Sijil Pelajaren Malaysian Certificate

Full-Time
Working hours: Mon to Fri: 8:30am to 5:30pm

Sat: 8:30am to 12.30pm

Transportation provided at Joo Koon/Tuas Cresecent MRT

Job Description

Responsible for securing sales of new commercial vehicles from proper follow up on sales enquires for the Sales Department in achieving the departmental sales turnover target and profitability.

Job Scope

• Answering, recording, maintain close follow up of all sales enquires
• Conduct demonstration and test-drives as requested by customer
• Closing of sales with adherence to the company set policy
• Obtain from customers all neccessary for registration for their ordered vehicles
• Check to ensure vehicle is in good functional and conditional status for delivery
• Deliver and handover of vehicle to customer
• Perform any other work as instructed by the superior

Qualification

• Minimum qualification : N Level
• Minimum 1 year vehicle related experience

Requirements:

Diploma in Electrical/ Electronic Engineering

Able to work independently with minimum of 2 years in manufacturing plants

Please send detailed resume & expected salary : [email protected]

Responsibilities:

Perform corrective and preventive maintenances on machines, equipment and plant facilities

Perform defects rectification, overhauling and repairing of electrical equipment

Production Control anf managment a team of Leadres and Operators to achieve quantity and qaulity targets.

Daily production floor supervision

Requirements:

Diploma in Electrical/ Electronic Engineering

Respectful

Good communication skills

Growth mindset

Willing to accept new challenges and learn

Able to work independently with minimum of 2 years in manufacturing plants

Job Responsibility

· Coordinating and monitoring of Building Maintenance

· Management of suppliers and contractors

· Adhoc secretary support

· To assists in consolidation of stationery purchase

· Admin support to safety

· Assist HR on New Hire onboarding items such as access cards, and maintenance of list of record.

· Assist Internal audits

· Assist License related matters such as BCA, EMA, Bizsafe, Fire certificate & Vehicles

· Assist in other adhoc duties

Job Requirement

· Minimally a ITE/Diploma or its equivalent.

· Knowledge in doing internal memo content

· At least 2 years in administrative task

· Knowledge in MS Word, PowerPoint & Excel

· Able to work independently

· Strong verbal, written, and interpersonal skills

Job Description & Requirements

Reports to the Senior Sales Executive/Manager

Sales Responsibilities

· Identify and secure sales; including government projects through GeBIZ

· Achieve sales targets

· Handle / assist tender preparation and submission

· Be involved in handling terms and conditions of sales

· Assist in tender presentation / Co-ordinations

· Establish and maintain customer relationships

· Work closely with QS to prepare competitive quotations / proposals

· Conduct / assist in organizing hand over / project kick off meetings with project department upon secured of project

· Maintain customer and project reference list

Maintaining Relationships

· Maintaining relationships with existing clients.

· Provide consultation, sales support and project co-ordination for customers

Negotiation Skills

· Negotiates/coordinates with sub-contractors

· Negotiates price and projects timelines with customers

After Sales Responsibilities (for container projects)

· Issue job order to Operation and Workshop (Fabrication) departments

· Updates information for estimate cost and revenue in project costing (PJC)

· Submission variation order, additional order

· Prepare final account with client

· Certified claim/payment for all sub-contractor with related job/project

Ensure Compliance to ISO & Safety and Health Requirement

· Observe and follow all ISO and health and safety compliances.

Job Descriptions

1. Manage the day-to-day sales activities for the semiconductor manufacturing equipment products (e.g. CMP tool) within the designated sales territory so as to achieve the sales target set by management.
2. Monitor, regulate and direct the activities of the sales representatives to maximize the market opportunities.
3. To make forecasts / targets regularly and to monitor performance of the sales team in relation to these forecasts. Manager is expected to make directions for the team to achieve these sales targets
4. To drive new marketing promotion efforts and to work with EC on the implementing the marketing and promotions efforts for the semiconductor manufacturing equipment products (e.g. CMP tool)
5. To make, develop and manage the localized marketing and sales program for the sales territory.
6. To communicate with the sales team to understand customer demands and offer sales support where necessary.
7. To work with EC to set the industry pricing level.
8. To manage the SAP ERP system for monitoring the progress of quotations, purchase orders, delivery and invoicing of customers.
9. To work closely with EC on the new accounts and new products, using the local team to win new contracts.
10. Establish customer rapport an acceptance
11. Any other duties as assigned by the management

Job Requirements

1. Knowledge of commercial and shipping documents (Incoterms)
2. Knowledge of the semiconductor manufacturing equipment products(e.g. CMP Tools).
3. Diploma/Degree in Engineering or equivalent
4. Good people skills with a pleasant personality.
5. Strong communication, interpersonal and customer service skills.
6. Excellent presentation and negotiation skills.
7. Ability to work independently as well as collaboratively within the team.
8. Must be prepared to travel overseas for training and to our customers’ location in the region as required.

Preferably to have Sales work experience in Japanese company in semiconductor industry for more than 5 years.

(Those without the relevant experience may be appointed as Senior Sales Engineer initially with a view to be upgraded later)

(Those with more years of relevant experience may be appointed to a relevant management position)

Benefits

• 10days AL
• AWS
• VB depending of the team and company performance
• Transport allowance

Working Hours

• 5 days (9am to 6pm)
• Monday to Friday

Mandatory Skills

• Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
• Has experience or knowledge on Incident and Problem management.
• Health check and monitoring production system and job scheduling to ensure SLA is meet.
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
• Continuous improvement of the system, e.g. job automation, performance tuning.
• Should be able to identify and fix the bugs.
• At least 4 years of hands-on experience on troubleshooting the applications
• Have experience of at least 2 years on Cobol, CICS application support
• Preferably have experience in VPC
• Support infra upgrades and address SW/HW vulnerabilities
• At least 2 years of working experience in production support in banking applications running on Windows and Unix environments.
• Perform code packaging end to end until release to Production, the maintaining application is done by the Production team
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
• Good knowledge in Linux/Unix/Windows environment and scripting.
• Should be open to learn and adapt to new technologies.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

As a Service Delivery Executive, Infrastructure Support, you will oversee the Integrated Services Desk team, serving as the primary point of leadership for desktop support operations. The Team Lead is responsible for ensuring prompt, efficient assistance to customers across a variety of IT topics and issues, while also maintaining high standards of service delivery. Key responsibilities include managing team performance, enhancing operational processes, and ensuring that service desk operations adhere to established standards and best practices

What will you do? 

• Leadership and Team Management: Direct and oversee the Service Desk team, ensuring high levels of technical support and customer service. Lead by example to motivate team members towards achieving individual and team objectives.
• Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of first call resolution (FCR), including optimizing call and email response times. Evaluate team performance metrics and conduct regular review sessions to identify areas for improvement.
• Incident Management and Escalation: Oversee the process of incident classification, prioritization, and escalation to 2nd level resolver groups. Ensure a streamlined workflow and maintain clear communication channels between all involved parties.
• Quality Assurance and Training: Monitor and evaluate the quality of support provided by the team. Identify training needs and organise sessions to address skill gaps, ensuring the team remains proficient in the latest technologies and service management processes.
• Customer Relationship Management: Maintain a proactive relationship with customers, providing them with regular updates on incident resolutions and gathering feedback to drive continuous improvement.
• Reporting and Documentation: Generate comprehensive reports on team performance, incident trends, and resolution statistics. Ensure all incident documentation is accurate, complete, and adheres to service level agreements (SLAs).
• Crisis Management: Lead the response to critical incidents, ensuring swift action and communication. Coordinate with internal teams and stakeholders to minimize impact and conduct post-incident reviews to prevent future occurrences.

Quality Lab Support Coordinator

6 months contract

About the Company:
Our client is a US healthcare and a leading global biopharmaceutical company. They have a revenue of US $40.1 billion, with more than 69,000 employees across 140 countries with a heritage of more than 125 years. Our client is committed to provide patients and customers with a reliable supply of high-quality, safe, and effective medicines and vaccines. Their global supply strategy relies on manufacturing capabilities and expertise to achieve this mission

Responsibilities:

In this role, you will be responsible for all or subset of the key responsibilities below:

• Receive, archive, retrieve and dispose retention sample, following standard work, approved procedures and regulatory requirements in timely manner.
• Maintain proper 5S and ensure inspection readiness of retention sample rooms.
• Perform assigned tasks within stipulated timeline and escalate discrepancies to Reporting Manager.
• Support laboratory supplies stock check, receiving, stock arrangement and disposal as necessary.
• Any other duties as assigned by reporting manager.

Requirements:

• GCE O Level qualification and above
• Proficient with computer software such as Microsoft Word & Excel
• The role will require the person to be able to move heavy boxes up to 15 KG during process like transfer of samples/stocks checking.
• Customer focus with strong business acumen and continuous improvement mindset.
• Critical thinking mindset with a collaborative and problem-solving attitude.
• Good communication and interpersonal skills.
• Ability to work effectively in a team-based environment.

Reg No: R22104540

EA License no: 94C3609

At a glance
If you possess confident, self driven and love chasing targets that gives a feeling of adrenaline pumping , then you are the right person we are looking for !

About the role
Sales Executive are the driving force deeply connected to our market growth. And must always be active in getting sales for our company

• Must be able to Acquire and develop sales opportunities through different channels example referrals, cold calls, email and face-to-face meetings
• Follow up and close sales opportunities
• Build a lasting relationship with client and maintain the possibility of future sales
• Consult and recommend our products and services
• Constantly relay and generate feedback regarding future product improvements, strategic marketing initiatives for new and existing client

Skills & experiences required

• At least 3 years of experience in B2C sales, particularly products or services
• Experience in direct selling products or services
• Able to communicate effectively with a broad range of audiences to sell Chope’s products
• Able to build positive, lasting relationships with clients
• Analytical, detail-oriented, and conscientious
• Great interpersonal and communication skills
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

Social Media Management:

• Develop and execute social media strategies for platforms such as Instagram, Facebook and Tiktok.
• Manage daily social media activities, including content scheduling, community engagement, and performance tracking.
• Monitor social media trends and adapt strategies to ensure maximum reach and engagement.

Content Creation:

• Create high-quality, engaging content (posts, stories, videos) that aligns with our brand identity.
• Produce photography and videography content, including editing, to showcase our products and services.
• Collaborate with the team to generate fresh ideas for social media campaigns and promotions (as well as Live Selling and collaboration with 3rd Party brands)

Graphic Design:

• Design visually appealing graphics for social media, websites, and other marketing materials.
• Maintain consistency in brand messaging and visual identity across all channels.

Online Advertising:

• Plan, execute, and optimize online advertising campaigns (e.g., Facebook Ads, Instagram Ads) to drive traffic, leads, and sales.
• Analyze campaign performance and adjust strategies to achieve KPIs.
• Understand SEO and relevant online marketing concepts.

E-Commerce Management:

• Manage and optimize our WooCommerce/Shopify platform, ensuring a seamless online shopping experience for our customers.
• Update product listings, monitor inventory, and troubleshoot any technical issues that arise within the WooCommerce system.
• Collaborate with the team to implement promotional strategies and analyze e-commerce performance metrics to drive sales and improve customer satisfaction.
• Able to manage and optimise Lazada and Shopee platforms to promote products.

Marketing Management:

• Develop and implement comprehensive marketing strategies to promote our products and services.
• Oversee the execution of marketing campaigns across various channels, ensuring alignment with overall business objectives.
• Conduct market research to identify trends, customer needs, and competitive positioning.
• Manage the marketing budget and allocate resources effectively to maximize ROI.
• Collaborate with cross-functional teams to ensure a cohesive approach to marketing efforts.

Qualifications:

• Proven experience in social media management, content creation, and online advertising.
• Strong photography and videography skills, including proficiency in editing software.
• Proficiency in graphic design tools (e.g., Adobe Creative Suite, Canva).
• Solid understanding of online marketing strategies and tactics.
• Ability to work independently and as part of a team.
• Creative mindset with a passion for staying ahead of industry trends.

Customer Success Specialist (CSS) is pivotal in ensuring exceptional service delivery and maximizing client satisfaction. The CSS role is designed not only to nurture client relationships and drive commercial outcomes but also to directly manage Level 1 support for selected legacy custom solutions, aiding in the strategic pivot to Tunity’s product-first service offerings

Key Responsibilities:

1. Customer Relationship Management:Serve as the primary contact for customers, ensuring their continued satisfaction and retention.
   Collaborate with product development teams to implement proactive strategies that address client needs, encourage product adoption, and smoothly transition customers to more standardized, cost-effective solutions.
   
2. Commercial Accountability:Monitor and analyze the costs associated with supporting each customer.
   Identify and implement strategies to enhance profitability, including transitioning suitable customers to the Tcube platform and making strategic decisions about discontinuing support for nonviable accounts.
   
3. Customer Advocacy and Growth:Foster strong relationships that encourage customer advocacy, supporting referrals and the creation of case studies.
   Identify and pursue opportunities for account growth, encouraging customers to adopt new software enhancements that optimize operational efficiency and reduce maintenance costs.
   
4. Cross-functional Coordination:Act as a liaison between customers and internal teams, including hardware and software departments, ensuring a seamless and integrated customer experience.
   Facilitate effective communication and problem resolution across functional boundaries.
   
5. Level 1 Support Management:Directly manage Level 1 support for custom solutions, gathering crucial insights into customer usage and pain points.
   Use hands-on support experiences to guide customers through initial challenges and demonstrate the tangible benefits of transitioning to standardized products.
   
6. Retention and Renewals:Develop and maintain comprehensive success plans for high-value customers, detailing critical milestones for onboarding, training, preventive maintenance, and contract renewal.
   Leverage sales data and insights from the product development team to strategically recommend timely software upgrades.
   
7. Customer Training:Manage and enhance customer training programs, ensuring clients fully leverage the capabilities of Tunity’s Tcube suite for maximum benefit.
   
8. Feedback Loop:Act as the voice of the customer within Tunity, relaying feedback and insights to the product and engineering teams to inform future product development and roadmap planning.
   

Required Skills and Qualifications:

• Proven experience in customer success or similar roles
• Strong technical acumen, with the ability to quickly learn and support both legacy custom solutions and new products.
• Excellent communication, negotiation, and relationship management skills.
• Ability to analyze data, understand business drivers, and deliver strategic insights.
• Demonstrated capability to manage and prioritize workloads effectively under pressure.

Preferred Skills:

• Experience in managing transitions from custom solutions to product-based offerings.
• Background in handling Level 1 technical support is highly advantageous.

Mandatory Skills

• Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
• Has experience or knowledge on Incident and Problem management.
• Health check and monitoring production system and job scheduling to ensure SLA is meet.
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
• Continuous improvement of the system, e.g. job automation, performance tuning.
• Should be able to identify and fix the bugs.
• At least 4 years of hands-on experience on troubleshooting the applications
• Have experience of at least 2 years on Cobol, CICS application support
• Preferably have experience in VPC
• Support infra upgrades and address SW/HW vulnerabilities
• At least 2 years of working experience in production support in banking applications running on Windows and Unix environments.
• Perform code packaging end to end until release to Production, the maintaining application is done by the Production team
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
• Good knowledge in Linux/Unix/Windows environment and scripting.
• Should be open to learn and adapt to new technologies.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

The Regulatory Compliance Specialist will support the Senior Regulatory Compliance Manager in ensuring that the company operates in full compliance with the Payment Services Act 2019 and Monetary Authority of Singapore (“MAS”) anti-money laundering (“AML”), and counter-terrorism financing (“CFT”) regulations.

The role involves managing day-to-day compliance activities, including but not limited to, transaction monitoring, regulatory reporting, and reviewing internal processes, while working closely with business units to maintain adherence to regulatory requirements. As part of a small compliance team, the Regulatory Compliance Specialist will have a hands-on role and the opportunity to contribute directly to the overall compliance strategy.

General

• Support the Senior Manager in the implementation of compliance policies and procedures, and in drafting new policies and procedures
• Execute regular reviews and audits of the company’s compliance framework to ensure its effectiveness
• Support the Senior Manager in reviewing, updating and maintaining the company’s compliance program including ensuring an effective compliance risk management and control system.
• Support the Senior Manager in updating the yearly AML training program
• Monitor AML/CFT developments and regulatory changes in Singapore, ensuring the business stays informed and processes align with updates
• Liaise with global / regional teams on compliance procedures and best practices
• Engaging with business teams to understand their operations, objectives, and challenges to provide relevant compliance guidance and ensure alignment with regulatory requirements
• Any other ad-hoc matters including, but not limited to, responding and investigating requests from regulators, addressing compliance related queries from internal stakeholders

AML

• Continuously monitor transactions for unusual or suspicious activities using the company’s transaction monitoring platform
• Analyse and investigate red flags arising from the transaction monitoring system
• Perform sanctions screening on relevant parties
• Investigate and resolve potential sanctions hits, escalating confirmed matches as needed
• Maintain accurate records of investigation activities and decision making

Regulatory Reporting and Audits

• Support in the preparation and submission of regulatory reports and filings to the MAS, reports to management on a periodic basis on levels of compliance, and/or any issues arising from specific monitoring activities
• Support the year-end external audits and liaise closely with external auditors to ensure that the company’s regulatory reporting is completed on time

Senior Specialist, Data & Infrastructure Lead

• Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for four consecutive years (2020, 2021, 2022, 2023) as well as Great Place to Work-Certified™ company.
• Join the premier biopharmaceutical company that has been in Singapore for more than 25 years.

Join our company and be at the forefront of technological innovation in the pharmaceutical sector. We are seeking a Data & Analytics/Infrastructure Lead to develop, support, and manage data analytics, site IT infrastructure, and other digitalization solutions. This role offers a unique opportunity to drive impactful change and contribute to our organization's success.

Responsibilities

• Develop, support, and manage Data & Analytics and other digitalization solutions.
• Support Site IT operations to ensure 100% availability of IT and network infrastructure.
• Collaborate with other Digital teams (Foundational & Digital Services) and Technology Infrastructure, Operations, & Experience (TIO&E) teams to effectively manage site IT changes and incidents.
• Innovate new solutions and business models, applying technical knowledge and experience to develop, deploy, and support IT-OT systems for a large pharmaceutical manufacturing company.
• Foster collaboration with divisional data & analytics leads and D&A engineers from network sites to share and implement best practices.
• Partner with the divisional Data Science team to develop and implement GenAI, machine learning solutions, etc., for manufacturing processes.
• Coordinate with global Leads, Program Managers, and Business stakeholders to plan, estimate, and deliver digital/transformational initiatives efficiently and effectively, ensuring program execution aligns with organizational goals.
• Develop, review, and approve technical documents for assigned programs/projects, including design documents, User Acceptance Test executions, change controls, risk assessments, and release notes.
• Ensure compliance with industry standards and regulatory requirements, maintaining the highest levels of data security and integrity.
• Lead the evaluation and integration of new technologies and tools to enhance data analytics capabilities and drive innovation within the organization.

Qualifications​ Required

• Bachelor’s or master’s in computer science, Engineering, Data Science, or equivalent degree.
• 3 – 4 years of experience in data analysis and IT operations.
• Passionate about working with new technologies.
• Strong analytical, problem-solving, and decision-making skills.
• Some experience in IT operations and systems (SAP, MES, LIMS), shop floor automation systems, and manufacturing.
• Written and verbal communication skills, including the ability to communicate with business and technical teams.
• Ability to work independently and effectively as part of a team across global hubs, maintaining a highly collaborative and transparent effort.

Preferred

• Experience in IT/Automation projects and operation management.
• Familiarity with advanced/emerging technology trends such as SMACIT (Social, Mobile, Analytics, Cloud, and Internet of Things), AR/VR, Blockchain, and Data Science.
• Experience with SCADA/Data Acquisition systems.
• Strong experience in SQL and data visualization tools like PowerBI, Tableau, and Spotfire.
• Knowledge of IT-OT convergence.
• Programming experience in Python/R.
• Familiarity with Big Data Engineering and ETL.
• Experience working in a large global matrix organization.
• Working experience/knowledge in a manufacturing environment.

The position of Conference Producer / Conference Marketing Specialist is a full-time position based in Singapore. You will oversee all aspects of events, from concept to execution, ensuring timelines are met, and that each event exceeds expectations. For virtual events, you will be responsible for both production and marketing; for in-person events, you will be responsible for either production or marketing. You can let us know your preference during the interview for Conference Producer or Conference Marketing Specialist role.

As a Conference Producer / Conference Marketing Specialist you will be responsible for the following areas:

Production

• Market Research: Conduct in-depth research on market trends, competitor landscapes, and industry challenges;
• Value proposition Creation: Discuss valid topics with the chair and write an delivering event briefs for the marketing and editorial teams;
• Conference agenda curation: Coordinate with chair and session chairs to select the oral and poster presentation candidates, schedule the presentation timing for all slots;
• Stakeholder Engagement: Establish relationships with key stakeholders, including chair, session chairs, speakers to create advocacy for our events ;
• Website Management: Keep event websites updated with the latest information, speakers, partners, and sessions;
• Budget Preparation and Tracking: Prepare budget forecast before the event, and update the budget regularly to check the potential profit and loss;
• Customer Service: Provide exceptional service to partners, speakers, and stakeholders, resolving issues promptly;
• Milestone Tracking: Monitor and track progress to ensure KPIs and event targets are achieved;
• Team Coordination: Coordinate with editorial team, marketing team, live session teams;
• Editorial progress monitor: Work closely with the editorial team on abstract processing and with production teams on abstract book preparation;
• Oversee live streaming of virtual events to ensure the smooth operation of the live sessions;
• Onsite Delivery: Lead the creation and delivery of event briefs for on-site delivery, ensuring exceptional on-site execution of the conferences to meet customer expectations;

Marketing

• Marketing strategy creation: Ensure maximum outreach to target markets and promote the conference through various channels
• Conference collateral materials creation: draft copies for brochure, banners, sponsorship prospectus;
• Marketing Copywriting: Create promotional copy for marketing channels, including Email campaigns, SM posts, Media partners and editorial needs.
• SEO marketing: Improve the website ranking and increase the website traffic;
• Sponsorship marketing: Secure partners and coordinate their participation and sponsorship;
• Content Development: Create content for conference sessions, interviews, and speaker/host scripts by collaborating with internal and external stakeholders;
• Marketing campaigns progress tracking: Monitor and track progress to ensure the timely execution of all marketing schedules;
• Post-Event Analysis: Conduct evaluations and prepare detailed reports highlighting event outcomes.

Others

• Recognize work processes and/or outcomes that are negatively impacting the project; owns the issue and takes action to address deficiencies by identifying resolutions and notifying the appropriate manager.

Requirements:

• Only Singaporeans and SPR
• A Bachelor or Master's degree in any subject;
• Experience in conference industry is preferred
• Are curious about people and love to speak, build and nurture relations;
• Capable of handling multiple projects, and articulate common objectives for the teams to follow.
• Excellent online call etiquette and written communication skills
• International travel and confidence in face-to-face networking
• Proven ability to work well in a team but also initiative to work on your own

What We Offer:

• Professional and personal development
• International work environment
• Flexible working hours in the limits of a full-time job
• Trips to the other MDPI offices
• Attending Scientific Conferences

Responsibilities

Market Research & Analysis

• Identifying Market Trends: Researching and analyzing market trends, customer needs, competitor activities, and industry developments to inform strategic decisions.
• Target Market Identification: Identifying potential markets and customer segments to target based on data-driven insights (Case studies, success stories, 5x5, etc).
• Competitor Analysis: Monitoring and evaluating competitor activities and developing strategies to maintain a competitive advantage.

Lead Generation & Prospecting

• New Business Opportunities: Identifying and generating new qualified leads and opportunities for the company.
• Cold Calling: Engaging in cold calling to make in-person meeting appointments
• Lead Qualification: Qualifying leads based on set criteria to ensure they meet the company’s ideal customer profile.

Sales Strategy & Proposal Development

• Sales Strategy Development: Collaborating with the sales and marketing teams to develop strategies for approaching and converting new clients.
• Proposal & Pitch Creation: Developing tailored proposals, presentations, and pitches that address client needs and demonstrate value propositions.
• Sales Pipeline Management: Managing and tracking the sales pipeline from lead generation to closing deals.

Event Participation & Brand Representation

• Industry Events: Attending trade shows, conferences, and networking events to represent the company and create opportunities for business development.
• Brand Advocacy: Promoting and advocating the company’s brand, products, and services in various industry settings.
• Webinar: responsible for coordinating and managing all logistical, technical, and administrative aspects of webinars, ensuring smooth execution from pre-event preparation to post-event follow-up.

Requirements

• Degree in Marketing, Business Administration or equivalent.
• 2-4 years of experience in market research, data analysis, or related business development role.
• Have a strong understanding of S.E.A market requirements for components manufacturing.
• Excellent interpersonal and communication skills for cold calling and engaging prospects effectively
• Independent and result oriented with great team spirit
• Proficiency in Microsoft Office applications and Customer Relationship Management software tools eg. salesforce
• Overseas travelling is required occasionally.

Interested applicants please submit your resume stating your current salary, expected basic salary, reason for leaving present/last job and date available.

We regret that only short-listed candidates will be notified.