• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

• Strong understanding of desktop operating systems (Windows, macOS).

• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Are you ready to kickstart your career with a company that values and invests in its talent? Join Bosch as a Technical Sales Engineer under the Graduate Specialist Program (GSP).

The Bosch GSP (short for Graduate Specialist Program), is an exclusive program which develops highly qualified young professionals to assume specialist responsibility, pathing them for corporate success. During this 18-months program you will engage in diverse training opportunities and be enrolled in an established mentoring system with our experienced leaders.

You will be part of the diverse talented team in shaping the Industry 4.0 landscape of Bosch Rexroth ASEAN & Oceania. Together with the team, you drive the digital transformation of a conventional business and deliver high performance solutions to our customers.

Job Description:

• To develop compelling technical sales proposals tailored to meet customers' hydraulic project, product, and service requirements.
• Conduct pre-sales activities, analyze customer's technical needs, and suggest innovative solutions.
• Collaborate with project and service teams during post-sales activities to ensure seamless project execution and commissioning.
• Able to work independently with limited supervision, demonstrating a keen awareness of the dependencies within the organization
• Strike a good balance between technical proficiency and sales acumen,
• Manage existing customer and develop new potential opportunities through building and promoting strong, long-lasting customer relationships by understanding their needs
• Develop new potential opportunities and stay updated on industry trends

• Deliver superior End User Experience while ensuring a managed, secure End User environment 

• Support various LOB users through direct end-user support or through projects that deliver changes to the end-user environment

 • Assist the Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment

 • Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology 

• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

 • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency 

• Assist with patching and upgrading end user devices 

• Address quality and schedule conflicts 

• Availability for ad-hoc work after hours and on weekends where necessary

 • Ability to work in a high-pressure, fast moving environment 

 • At least 5 years of experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

 • At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms 

• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

• Knowledge of Desktop Services security and access standards and practices 

• Basic understating of networking and server technologies

 • Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications 

Working hours:

1. Tuesday to Friday 10:00 AM to 06:00 PM

2. Saturday 10:00 AM to 04:00 PM

a. Assist customer enquiries & complaints

b. Manage all work permit transactions in MOM Portal (Application, Issuance, Appeals, Transfer & Booking of MOM Card Registration Appointment)

c. Escalate appeals to MOM via email/call when required

d. Follow-up closely on rejection cases with Employers directly to resolve the appeals

e. Provide admin support to ensure all documents are completed in an accurate and timely manner

f. Email Employers for signature request when required

g. Purchasing and liaising with insurance company when required

h. Update regularly on Work Permit status

i. Manage MDW’s biodata record check

j. Manage the booking of SIP

k. File payment receipts when required

l. Send Transfer list to team when required

m. Send MOM QR & transfer consent form to Employers for transfer cases

n. Create Job sheet for helpers prior to arrival

o. Update when helper return for transfer or repatriated

p. Print documents when required in office

q. Assist in any ad-hoc duties assigned

Responsibilities

• Manage day-to-day sales and operations of aesthetics medical spa business
• Achieve personal and outlet sales targets consistently
• Identify, recommend and promote appropriate face, hair removal and body aesthetic treatments
• Work closely with the Marketing Department on the execution of sales and promotional activities, handle social media/phone enquries
• Build customers relationships into long-term clients
• Handle customers’ feedback and provide service recovery where necessary.
• Evaluate staff performance, provide feedback and coaching.
• Analyse, maintain and develop standard operating procedures
• Handle ad-hoc duties and projects assigned by management
• Build and motivate the operations team to boost sales performance

JOB REQUIREMENTS:

• Required language(s): English, Mandarin (in order to handle Mandarin speaking customers.)
• Required Skill(s): team management, sales and operations, consultation, customer service
• At least 3 years of relevant sales experience in the aesthetics industry and experience in outlet management preferably in a medi-spa environment
• Prior experience in aesthetics treatments such as lasers, hifu, radiofrequency, fat freezing, emsculpt, hair removal etc
• Well-groomed with a pleasant personality
• Results driven and service oriented with proven sales track record.
• Strong aptitude in sales promotional techniques
• Willing to work 5.5 days (6 off days per month)

Job Scope:

• Provide sales and purchasing support in terms of keying sales orders, preparing sales invoices and credit notes, ensuring paperwork is filed properly.
• Prepare monthly financial and operations reports and analysis.
• Process sales/purchase orders, tax invoices and coordinate on local deliveries and overseas shipments.
• Back up Accounts Receivable, Accounts Payable / Treasury functions, as and when necessary.
• Assist on year-end audit and liaise with auditors.
• Ensure proper housekeeping and filing of all necessary financial records.
• Ad hoc accounts monitoring and other duties as and when required.

Requirement:

• Diploma / Degree in Accounting
• At least 2 years of experience in accounting
• Good understanding of local accounting standards and tax regulations
• Proficient with MS Office application and use of accounting software (knowledge of Microsoft Dynamics Navision will be added advantage)
• Good sense of responsibility and attentive to details
• Work under stress and tight deadlines

Roles & Responsibilities

Duties and Responsibilities

• Handle incoming event enquiries via various channel including telephone, fax and email for the Catering Team.
• Assist to prepare proposal and send out contracts.
• Daily distribution of event orders to respective departments concerned.
• Assist to generate e.g.; labels, signage, checklist.....
• Establish and maintain appropriate filing system for all past events.
• Provides administrative support to all departments.
• Maintain and order department supplies as and when needed and within budget.
• Undertake any special assignments that may be assigned on an adhoc basis.

Personality and Competencies/Skills

• Hands-on experience in managing eCommerce catering ordering system
• Able to multi task and able to work under pressure in a fast-paced environment
• Great interpersonal and strong communication skills
• Exceptional keen eye for detail and critical thinker with problem solving skills
• Team player, able to work independently with minimal supervision
• Proficient in Microsoft Office (Outlook, Excel, Word)

Experience and Qualifications

• Minimum 1 years working experience in a relevant industry
• Diploma/Degree in any field of study

JOB PURPOSE

The Customer Service Specialist is focused primarily on ensuring that all sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers, thus satisfying their needs.

PRINCIPAL ACCOUNTABILITIES

• Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a daily basis.
• Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deemed necessary.

JOB DESCRIPTION

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
• Work and assist the Sales team in managing their Customer pre & post shipment.
• Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable)
• Escalate all their issues or challenges in fulfilling their assigned task to management in the most appropriate timeline to seek guidance on resolution.
• Manage customer’s portal update and customized report if required.
• Update customer production change requirement to optimize inventory planning.
• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Nitec or Diploma qualification in a relevant field of study.
• At least 2 years of working experience, relevant industry experience is advantageous but not a must.
• Candidates without experience are welcome to apply.

COMPETENCIES

• Accurate data entry skills
• Proficiency in Microsoft Office Applications – especially in Excel
• Basic knowledge and understanding of transportation modes (air and ocean)

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

The team:

The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support.

What your day will look like:

Technical Support:

• Use software tools to diagnose and solve complex issues and service outages
• Conceptualize and articulate ideas clearly and concisely
• Resolve problems in compliance with established processes
• Ensure timely escalation of critical customer related issues through proper channels
• Ensure timely resolution of customer issues
• Collaborate with other Technical Support specialists and R&D engineers
• Develop and maintain a strong relationship with new and existing customers
• Develop and maintain an extensive working knowledge of Genetec's solutions
• Contribute to the evolution of our software and Support processes
• Participate in the elaboration of technical documentation and knowledge base article
• Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool

Field Support:

• Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises
• Provide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers
• Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer
• Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests

About you:

• Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
• 3-5 years working experience in a related role
• Strong analytical and troubleshooting skills in both hardware and software
• Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
• Experience in customer service, technical support, and project management
• Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
• Strong team player while possessing the autonomy to manage his own workload
• Experience in physical Security environment
• CCNA qualification
• Fluent and proficient in verbal and written communication in English
• Any other languages will be considered a strong asset
• Must possess a valid driver’s license and passport
• Capacity to travel up to 35% for field engineering assignments

Technical Requirements:

• Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
• Excellent knowledge of networking principles and IP protocols
• Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
• Experience working with a video security system over IP – CCTV system or Access control.
• Experience working with SQL databases
• Clear understanding of TCP, IP and UDP protocol stack
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
• Understanding of server virtualization concepts

Great if you have:

• Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies
• Microsoft SQL Service administration experience
• MCSE, SQL Server, VMware, or similar technical professional certifications
• Deployment and troubleshooting of security systems such as:
• CCTV (IP cameras and encoders, video matrices, DVRs, etc.)
• Access control systems (administration of software, reader, controller, wiring, etc.)
• License plate recognition system and concepts

Let's talk perks!

• Attractive compensation package
• Work-life balance with a flexible working schedule

The Mainframe Systems Management Specialist is responsible for providing remote/onsite technical support and services for IBM z/OS and related Software.

In this role, you will apply Problem Determination/Problem Source Identification (PD/PSI) techniques in diagnosing and resolving complex technical problems for our clients/services teams. You will be collaborating with other worldwide support/development teams and organizations to ensure timely, accurate and seamless solution. Candidate must be able to work as a team and build up relationship across various teams worldwide. Candidate will also assist on pre-sales related activities such as requirement gathering, preparation of SOW and creation of new offerings. The candidate will be required to implement and maintain the solution built.


Requirement:
• Bachelor's Degree
• At least 10 years’ experience in z/OS and related Software


Required Technical Skills:

1) Experience in troubleshooting z/OS and related software
2) Experience in providing routine z/OS system maintenance related tasks
3) Experience to solution and implement z/OS related infrastructure:
- SMP/E
- RACF
- DFSMS
- z/OS version upgrade
- z/OS and storage related migration to new hardware

Additional/Optional Technical Skills:
1) Parallel Sysplex
2) MQ on z/OS
3) DB2 on z/OS
4) CICS
5) Omegamon
6) Storage related skills – DS8k, IBM VE, etc

Date: 19 Feb 2024 to 25 Feb 2024

Venue: Suntec City Tower 4

✅No experience required.

Job Scope:

• Attend face to face with customers at the event site
• Perform product demonstration, deal with customer's enquiries and help to resolve their concerns
• Ensure positive customer purchasing experience and share feedbacks with the team
• Other ad-hoc duties

REQUIREMENTS:
• All educational backgrounds are welcomed

• Candidates MUST commit from 19 Feb to 25 Feb
• Take initiative to complete tasks given
• Fun-loving & team player

We are seeking a dynamic and self-motivated Business Development Executive to join our team. This position offers the ability to maintain, develop relationships with key customers and manage the promotion and strategic sales. You will be responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.

Do you have a strong sales background and demonstrated sales success? If so, this may be the opportunity for you.

Responsibilities : -

• Responsible to achieve sales target and increase market share
• Actively prospect sales leads and secure potential new clients
• Develop and nurture strong client contacts and positive relationships with key accounts
• Ensure successful sales retention by proactively forging strong relationships with clients
• Manage a portfolio of assigned accounts to achieve success and retain existing customer
• Develop a strategic approach to provide solutions to customers

Job Requirements : -

• Minimum Degree in any disciplines
• Minimum 1 year of Sales Experience in any industry, preferably in logistics industries
• Experience and knowledge in Supply Chain Management will be an added advantage
• Ability to understand customers’ perspective and think win-win
• Excellent communication and interpersonal skills
• Good presentation skills and negotiation skills
• Team player, passionate and self-motivated and a results-driven approach
• Possess own vehicle is preferable

Job Description & Requirements

• Assist and support in managing and oversee daily operations and ensure compliance to operations standards and procedures.
• Assist and support in managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Participate in planning weekly schedule planning and daily team floor plan.
• Trains and provide on-going communication to staff and deliver first-class service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the restaurant.
• Handles customers' feedback promptly.
• To comply ad-hoc with all the admin and paperwork requirements.

In this position you will be involved in some or all of the following tasks at any given time:

1. Study related activities (Laboratory Support). Manages all laboratory related activities within a clinical study under supervision, including:

• Reviews study documents
• Provides expert advice to PSI and Sponsor study teams
• Contributes to the development of diagnostic strategies, including the development and review of assay validation plans and reports
• Documents and drives the Laboratory Strategy
• Presents laboratory strategy at kick-off meetings
• Supports the selection of central and regional laboratories for studies
• Performs qualification of off-site / on-site laboratories for a study
• Coordinates the contracting of central / regional / off-site laboratories
• Performs central / regional / off-site laboratory set up
• Contributes to Risk Management process
• Provides information to PSI Data Management (DM) to aid eCRF design
• Delivers training to the study team and/or clinical sites in laboratory related procedures
• Performs initiation and monitoring visits to laboratories as required
• Coordinates routine calls with central laboratories
• Attends study progress calls with the Sponsor
• Provides support / consultancy to Sponsor / PSI team for all laboratory related issues
• Investigates issues with laboratories / couriers / sites
• Coordinates the transfer of samples between laboratories
• Assists DM in on-going data reconciliation
• Coordinates any changes to the laboratory strategy
• Performs close out of central / regional off-site laboratories

2. Quality Control & Quality Assurance:

• Develops and/or implements operational (project specific and laboratory specific) quality control documents
• Participates in system audits and follows up on audit findings related to laboratories that provide testing for the assigned projects

3. Business Development:

• May be required to assist with consultancy in business development tasks

Sales Manager

Summary of Responsibilities:

• To manage and ensure timely response to assigned sales leads
• Strong conversion in corporate sales leads
• Achieve sales goals set by management
• Conduct sales activities such as follow up call and hotel site inspection
• Responsible for new bookings and managing existing business blocks in Opera
• Effective communication with conference & event services team to ensure smooth execution of events
• To handle any other duty/projects assigned by Director of Sales and/or Senior Director of Sales

Sales Manager, Proactive

Summary of Responsibilities:

• Establish lead generation & acquire new accounts to achieve group and FIT revenue goals based on market segmentation and budget
• Achieve performance goals set based on assigned portfolio.
• Ensure total account management of sales portfolio, plan sales activities and set sales priorities to achieve the revenue goals for all segments
• Adopt Collaborative approach with reactive sales team to achieve group & event conversion goal
• Develop account qualifications criteria and use market research to identify priority markets/ accounts and to assure proactive coverage to all major market segments
• Maximizing the use of resources to penetrate new accounts to achieve new business goals
• Weekly update of sales activities and other sales reports as needed
• Develop ongoing relationships with the clients to ensure business continuity
• Involvement in sales related projects and activities as assigned
• Understanding of Job Descriptions, Goals, SOP of Sales Department
• Adhere to established personnel policies and procedures of the hotels
• Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales
• Participate in development of sales action plan to formulate measureable strategy and actions to achieve sales performance
• Monitor forecast & production of own group and FIT segments and identify valley periods of sales emphasis to drive revenue
• Maintain close and open communication with other departments
• Maintain timely communication with Accor Sales Offices, internal & external stake holders & ensure response in a timely & professional manner
• Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
• Maintain timely and responsive communication with accounts and prospects
• Joint service key accounts with Assistant Director of Sales / Senior Director of Sales and ensure continuity in our communications with accounts & to maximize account productivity
• Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
• Comply with hotel and department policies and procedures at all times
• To carry out other duties as and when assigned by the Management of the Hotel

The Visa Cross Border Solutions (VXBS) team is charged with leading the design, build, and commercialization of best-in-class flexible enterprise-wide FX, virtual accounts, and currency management solutions as we seek to meet the growing and increasingly diversified needs of clients moving funds around the world. In addition, VXBS includes the commercialization of Currencycloud, our recently acquired cloud-based embedded cross border money movement infrastructure solution and the integration of these capabilities into Visa platforms & solutions.

VXBS is a key enabler of Visa’s seamless cross-border commerce. Historically, VXBS has delivered the systems, processes and capabilities to support foreign exchange services for our Issuer and Acquirer Clients around the world, and managed and executed settlement of consumer purchases in 28 currencies every day. As our network and our business expands, including with the introduction of Commercial and Money Movement Solutions (Visa B2B Connect, Visa Direct, and Visa Government Services) and use-cases involving global money movement, rapidly evolving consumer expectations with fintech, wallets and neobanks, new distribution models like open banking demanding API based multicurrency solutions, and new settlement models leveraging crypto beginning to enter mainstream, our capabilities are adapting to meet clients’ needs and support our vision for Visa to be the embedded cross border payments facilitator across a range of use cases – Purchase Flows, New Payment Flows, and Off-Visa Flows.

What a Sales Consultant does at Visa:

• Research and identify potential clients, identify decision makers & qualify leads to build a strong pipeline of relevant opportunities and deliver against sales targets
• Call and meet with prospective clients to understand their challenges and the positive impact Currencycloud can have on their business so that you can outline the benefits and demonstrate the value of our platform (we advocate “Gap Selling”)
• Negotiate and close contracts with clients to meet revenue targets, setting clients off on a path to success, resulting in sustainable revenue streams
• Manage and report against activity, pipeline, and sales metrics
• Work with Compliance, Solutions, Customer Success and Account Management team members to provide a smooth onboarding and handover of accounts post sale
• Use insight from the Fintech and Payments market to help drive Currencycloud business strategy towards successfully expanding into your focus segment(s)
• Be seen as the Thought Leader and go-to expert for your segment(s) both internally and externally to industry participants.

Why this is important to Visa

You will be working closely with the Marketing, Demand Generation and the Strategy Team to lead and drive the development of Currencycloud market segments. Through using various tools and resources, the Sales Consultant will collaborate with other teams to validate the Product Market Fit (PMF) and help determine the Total Addressable Market of their specialist segment.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Compose

The Assistant Food and Beverage Sales Manager is responsible for working to achieve the strategic goals of the hotel, specifically in Food and Beverage outlets sales. Sales segments can be sub-categorized into corporate, social events, weddings, conference services and tours / wholesale. This position is also responsible to follow through on all matters pertaining to F&B events and functions in the hotel as well as the servicing of conference groups.

Primary Responsibilities

Achieves Both Individual and Team Revenue and Profit Goals as Per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales and event sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Ability to innovate with the hotel offerings and creative selling for both outlets and banquet venues.

Focuses on Meeting Planner and Guest Experience

• Ensures the accuracy of bookings, event requirement and restaurant event order at all times.
• Familiarises with the house system. (Opera, Social Tables, Resdiary)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Hotel Goal

• Cross selling of hotel guest rooms, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of Events and F&B experiences where necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.

Senior Sales Manager, Reactive

Summary of Responsibilities:

• To manage and ensure timely response to assigned sales leads
• Strong conversion in corporate sales leads
• Achieve sales goals set by management
• Conduct sales activities such as follow up call and hotel site inspection
• Responsible for new bookings and managing existing business blocks in Opera
• Effective communication with conference & event services team to ensure smooth execution of events
• To handle any other duty/projects assigned by Director of Sales and/or Senior Director of Sales

GNOC Network Specialist/Associate – Global Operations

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

If you think you could support Visa as an GNOC Network Specialist/Associate we want to hear from you – together, let’s make Visa a great place to work.

The Work itself:

As a member of Global Network Operations Centre (GNOC) team, the Associate/Specialist is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

Essential Functions

The Skills You Bring:

• Understanding of customer topology and potential work-around scenarios to mitigate client impact.
• Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.   
• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.
• Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
• Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.
• In-depth understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission is to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Specialist After Sales
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy for a Specialist After Sales. The successful candidate will be managing the After Sales administration and operations related matters pertaining to After Sales Warranty, Assistance, Maintenance and Vehicle Pick-up & Delivery Services from a dealer perspective, and collaborating closely with our stakeholders (i.e. importer and partner Porsche Service Centre).

• Handling After Sales administration and operations related matters, including services authentication by reviewing invoices and supporting documents (i.e. servicing records, vehicle Log Card) provided by our partner Porsche Service Centre, raising purchase requisitions, and processing invoices for Finance payment.
• Investigating and following up with stakeholders regarding any abnormal or exceptional billings of services provided, and ensuring prompt resolution of all cases.
• Managing vehicle pick-up and delivery services with our appointed operations team, ensuring strict adherence to standard procedures for the efficiency and safety of our customers’ vehicles.
• Collaborate with the appointed operations team to provide a positive customer interaction, upholding the Porsche standard of quality customer experience.
• Setting up the after sales module within the Dealer Management System (DMS) and ensuring the maintenance of customer and vehicle records in the system.

• Diploma in Business Administration, Finance, Engineering, or related fields
• 3 years of relevant working experience, preferably in the Automotive industry
• A team player with excellent communication, innovation, and analytical skills
• Self-driven, proactive and possess a learning attitude
• Proficient in Microsoft Excel

Salary: $2400-$2800+OT

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

• To research & analyse new potential business ideas
• Able to handle customers' queries and follow up
• Work with sales team to meet monthly sales target set by organisation
• Prepare monthly sales report
• Able to report to work on weekends or public holidays when necessary

• Able to understand customers' queries and provide solutions
• Follow up with customers' who require reply
• Recruit potential candidates for the sales team and coach them
• Track weekly and monthly sales performance
• To meet all sales target set by organization
• Able to work on weekend and/or public holidays