Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends

Job Description

• Industry/ Organization Type: Engineering (Valves & Piping)
• Position Title: Sales Operations
• Working Location: Ubi (near MRT)
• Working Hours: 5 days (Mon - Fri, 9am - 6pm)
• Salary Package: Basic Salary + AWS + VB
• Duration: Permanent

Key Responsibilities

• Assist the Sales & Business Development Department, focusing on the Building Services business unit to boost sales and enhance company profitability.
• Preparing documents such as quotes, meeting notes, project inventories, and sales reports.
• Identifying sales leads through platforms like LinkedIn, BCI, etc.
• Conduct market research to pinpoint opportunities and trends.
• Coordinating and negotiating to secure the best prices from suppliers for product procurement.
• Ensure timely customer payments and support core business processes as needed.
• Effectively communicate all information gathered or created to your direct supervisor and management.
• Other tasks assigned by the Superior and Management.

APPLY NOW!!!

• Excellent communication skills and the ability to build good interpersonal relationships.
• Ability to work under pressure and meet tight deadlines.
• Organized with the capability to multitask and maintain focus.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71680 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Role:

• Generate Technical Proposals to support the Sales Team.
• Serve as the primary contact for customers regarding product queries, orders, and deliveries, and provide administrative support for the Sales Team.
• Oversee the sales order process, including purchase orders, invoices, and issuing sales transaction orders.
• Verify customer orders, including customer details and payment information.
• Respond to customer inquiries, feedback, or complaints via phone or email.
• Ensure quotes align with raised orders, confirming correct pricing, terms, and conditions.
• Record data and maintain systems as outlined in the sales process SOP and as directed by the Sales Team.
• Perform any ad-hoc tasks as required.

Requirements:

• Minimum of 2 years of relevant experience in the Engine and Propulsions Systems or related industry in administration or technical service support.
• Goal-oriented and meticulous in providing accurate information.
• Capable of working independently and as part of a team.
• Able to handle pressure and thrive in a fast-paced environment.

About Our Company

Established in 1991, Gan Teck Kar is a privately-owned company started by food-loving folks who are passionate about bringing the finest products from all around the world. Our core business is the importation and distribution of premium food products to Singapore and Malaysia with business partners all around the Southeast Asian Region.

Job Highlights / Benefits

● Free meals provided

● In-house gym

● Staff discounts

● Walking distance from Tuas Link MRT

Title:

E-Commerce Sales Support

Reports to:

Sales Manager

Introduction:

We are looking for a dynamic individual to support and drive our company’s e-commerce business for multi-brands across different marketplace platforms and online buyers.

Responsibilities:

• Responsible for the overall e-commerce sales on Shopee, Lazada, Amazon and Shopify.
• Responsible for daily e-commerce operations, including uploading and monitoring product information on the platforms.
• Ensure timely execution of order process management.
• Update stock count, monitor shipment & delivery of orders, assure on-time deliveries and update systems accordingly.
• Provide customer service to support the sales growth.
• Attend queries, resolve any concerns on their orders with minimum TAT, maintain accurate and timely records of correspondences or discussions with customers.
• Prepare monthly summary sales reports.
• Plan and execute e-commerce promotion campaigns.
• Work with in-house designers to prepare promotion banners, category banners and campaign artwork.

Requirements:

• Energetic, collaborative and results-oriented person with 1-2 years of sales experience in FMCG. Experience in handling e-commerce platforms is a bonus.
• Possess at least a Diploma in any field.
• Self-starter who is technologically savvy, organised and able to operate well in a team under pressure.
• Possess good analytical skills to evaluate sales reports to build competitive sales strategy and promotions for each platform.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Sales


Working hours: 10:00am-7:00pm/night shift 1:00pm-10:00pm

8 days off per month (time is not fixed)

Mainly sells tableware, silverware, and porcelain
Location is 0rchard

Job Description & Requirements

- Assist in daily operations such as merchandise display, stock inventory, and maintenance of store.

- Greet customers, handling enquiries, ascertain what customers need and desire, and maintain good service to customers.

- Support in other aspects of sales and operations.

- Ordering stocks, replenish stocks on the shelf.

- Compute sales prices, total purchases at the end of the day.

- Pleasant personality, strong communication skills.

- Experience in retail will be an added advantage.

- Prospect of upgrading.

Job Requirements:

- Minimum GCE N/O Level.

- Able to commit for retail working hours, including weekend and Public Holiday.

- Sales and Service Driven.

- Enjoy interaction with others.

- Strong communication skills.

- Retail experience preferred.

- Committed team player.

- Attractive salary with sales commission/incentives.

- Working location in Department stores

Job Description

1. Expanding the network of sales agents and maintaining the connections, note that you will receive the commission fee the more you successfully expanded

2. Organising various health-themed events and hosting the clients during on-site activities;

3. Guiding potential clients in experiencing health adjustment equipment (promoting the purchase of experience products or services);

4. Encouraging clients to join the membership program and inviting them to join the corporate social media group;

5. Explaining health services and related product knowledge to clients;

6. Overseeing daily operations, leading merchandising activities, and ensuring sales targets are met

7. Providing reports to management, such as sales reports, lead generation reports, and customer complaints reports

Job Requirement

1. Please note that the candidates are required to have relevant experience for at least 2 yearsand a proven track record to demonstrate capability;

2. Strong interpersonal, communication skills, and the ability to consider clients' feelings while achieving effective conversions;

3. Strong growth potential, willingness to accept new challenges and problem-solving skills;

4. Diligent, proactive, and driven to succeed;

As part of our recruiting process, we would like to request all interested applicants to apply directly through TD's Careers Site at:

https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/Singapore-Singapore/eTrading-Fixed-Income-Application-Support-Specialist_R_1372297

Department Overview

The FIET Support team is responsible for providing Global Support to the TD Securities FI eTrading and Front office businesses located in major financial centers including Toronto, New York, London and Singapore.

Job Description

The eTrading Fixed Income Application Support Specialist interacts with all users of Front Office , Finance & Operations, Back Office, Treasury Credit, and Risk Management to develop and implement lasting and robust technology solutions as well as support the existing application and surrounding framework.

The successful candidate will have the following responsibilities:

• Supporting & delivering solutions to the firm's Fixed Income Trading & Sales desks in Singapore
• The Analyst will join an experienced team, responsible for managing applications that offer pricing, risk, electronic / algorithmic trading and trade capture functionalities to the Business.
• The role will initially involve 1st and 2nd line application support responsibilities, offering engagement with a broad range of stakeholders across Front & Middle Office, Product Control, Risk Management, Back Office, Application Development and Infrastructure teams.
• Training will be provided, though given the nature of the role, the successful candidate is expected to have a 'hands on' attitude and be proactive to enhance their knowledge.
• Systems and applications comprise vendor and in-house built tools, with PnL & Risk management systems.
• Periodic on-call support and shift work required

Job Requirements

• Experience supporting Trading, Pricing, and risk management applications
• Experience supporting front-to-back Trading Systems and Trading Desks
• Should be comfortable assessing trading systems/components to investigate trade breaks, connectivity, and data issues.
• Understanding of Bloomberg TOMS, ION trade capture systems.
• Understanding of financial markets and products, in particular Fixed Income, Interest rate products
• Understanding of electronic trading, markets, connectivity, market making, and algorithmic/automatic trading.
• Must have proven experience working with developers, business analysts, and systems support team.
• Working experience in with the following technologies: Linux, Windows Servers, Oracle, SQL
• Strong Fixed Income functional knowledge particularly treasuries and bond trading expertise
• Scripting, SQL and / or experience in Programming Languages
• Knowledge of IT project & development lifecycles (SDLC), agile methodology and ITIL
• Strong analytical skills
• Willingness to work from 7am to 4pm daily due to trading hours. Rotational shift within team to start work at 5am on Mondays occasionally.

1, Our company produces and sells dishwashing water, hand sanitizer, degreaser, disinfectant, laundry detergent, and other cleaning solutions. 2. The main customers are restaurants, hawker centers, coffee shops, cleaning companies, etc. 3. The main responsibilities of the sales supervisor are to divide channels, expand business, and maintain good customer relationship.

Provide comprehensive logistical support during the conduct of school camps at the Outdoor Adventure Learning Centre (OALC), including but not limited to: o Assisting in the setup and arrangement of camp facilities, ensuring they are conducive for the camp activities.

Coordinating with camp facilitators and staff to facilitate smooth operations and address any logistical needs that may arise during the camp.

Overseeing the distribution and collection of camp equipment and supplies, ensuring their proper usage and storage.

Assisting in the management of emergency response procedures and ensuring the safety and well-being of camp participants.

Provide support in restoring OALC facilities back to their original state in readiness for the upcoming camp, including but not limited to:

Conducting thorough checks and maintenance of camp equipment, reporting any issues for timely repair or replacement.

Collaborating with the maintenance team to ensure cleanliness, functionality, and readiness of camp facilities for the next camp.

Support camp operations, including but not limited to:

Assisting in the setup and arrangement of sleeping quarters, dining areas, and activity spaces to meet the specific requirements of each camp.

Collaborating with the meal caterer to facilitate the provision of meals and snacks for camp participants, ensuring dietary requirements and food safety standards are met.

Assisting in the breakdown and storage of camp equipment and supplies at the conclusion of each camp, ensuring proper inventory and organization for future use.

Assist in general administration work.

Proficient in organizing items for housekeeping matters, ensuring cleanliness and orderliness of camp facilities, including:

Managing the distribution and collection of bedding, towels, and personal items for camp participants.

Coordinating the disposal of waste and maintaining cleanliness in common areas and facilities.

Assisting in the setup and arrangement of equipment for camp activities, ensuring they are accessible and in good condition.

Strong ability to collaborate with others and communicate clearly, including: Working effectively with camp staff and facilitators to address logistical needs and ensure the smooth execution of camp activities.

Communicating with camp participants to provide guidance, support, and assistance as needed, fostering a positive and inclusive camp experience for all.

This position is open to all who are fulfilling aforesaid requirements.

Job Responsibilities

Customer Support

• Address customer inquiries and technical issues through various channels, including phone, email, chat, or ticketing systems, ensuring a prompt and professional response to deliver a positive support experience.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical challenges related to software, hardware, networking, or applications by applying technical expertise and problem-solving skills. Deliver effective solutions to minimize downtime and customer disruption.

Documentation and Knowledge Management

• Develop and maintain comprehensive support documentation, troubleshooting guides, and FAQs. Contribute to the knowledge base to empower self-service capabilities and improve team efficiency.

Collaboration with Cross-Functional Teams

• Partner with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Provide stakeholders with timely updates on resolution progress and ensure seamless communication.

Product Testing and Feedback

• Assist in testing new product features, updates, and bug fixes to ensure they meet quality standards. Share insights and feedback with the product development team to enhance product reliability and usability.

Training and Onboarding

• Guide new customers and users during onboarding, providing training and support to help them understand product features, configurations, and best practices for optimal utilization and satisfaction.

Continuous Learning and Skill Development

• Stay updated on company products, industry trends, and emerging technologies. Actively participate in training programs and self-study to enhance technical skills and knowledge.

SLA Compliance and Performance Standards

• Adhere to established Service Level Agreements (SLAs) for response times, issue resolution, and customer satisfaction. Ensure support requests are resolved within defined timeframes and meet quality standards.

Job Requirements

Technical Expertise

• Strong knowledge of computer systems, networks, and software applications, with a solid understanding of TCP/IP, OSI layers, network security, DNS, routing, switching, and standard protocols.

Communication Proficiency

• Excellent verbal and written communication skills, capable of simplifying technical concepts for both technical and non-technical users. Active listening skills to gather information and understand customer concerns effectively.

Problem-Solving Skills

• Analytical and critical thinking abilities to identify root causes, perform troubleshooting, and implement logical solutions to technical issues efficiently.

Customer-Centric Mindset

• A strong focus on delivering exceptional customer service. Patience, empathy, and the ability to remain composed under pressure are essential to provide clear instructions and solutions during challenging situations.

Team Collaboration

• Ability to work effectively in a team environment, collaborating with colleagues and escalating issues when necessary. Contribute to a positive and solution-oriented team dynamic.

Documentation Skills

• Proficiency in creating clear and concise technical documentation, troubleshooting procedures, and knowledge base articles to ensure consistent and reliable support practices.

Adaptability and Learning Agility

• A proactive attitude towards learning new technologies, tools, and products in a rapidly evolving tech landscape. Adaptable to changes and quick to apply new knowledge to the role.

SLA Compliance

• Commitment to meeting or exceeding SLA targets for response times, issue resolution, and customer satisfaction, ensuring support services align with agreed-upon standards.

We are seeking a candidate to join our Advanced Response Center (ARC) Tier 1 team. This role involves providing first-level technical support in a secure environment for complex products and services. Key responsibilities include:

Responding to Customer Inquiries: Handle incoming requests and incidents via calls, emails, webchat, IVR, and monitoring consoles.

Basic Troubleshooting: Resolve issues related to workplace systems, servers, networks, Microsoft 365, Secure Access Service Edge, and POS systems.

Monitoring and Escalation: Conduct security event monitoring, oversee server and network performance, reset passwords, and escalate cases to higher support levels as needed.

Case Management: Document all cases in a Service Management System, keep parties updated, and ensure prompt follow-up until resolution within SLAs.

Procedural Compliance: Follow Standard Operating Procedures to ensure efficient service.

Job Scope 工作范围

1) Keep Centre Facility Clean and Disinfected at All Times 时时保持幼儿园清洁和消毒

2) Washing & Disinfect All Equipments and Learning Materials 清洗和消毒所有幼儿园的设备和教材

3) Assist Other Teachers Whenever Needed协助老师和同事们保持课室的卫生

All other Works Assigned by Supervisor in Helping Out When Required主管指派的所有其他工作在必要时帮助。

Job Description:

· Support Commodities and Forex Trading Team.

· Collate pricing for the assigned commodities.

· Create framework and live monitoring platform of trading summaries.

· Summarize the trading statements from London Metal Exchange, Shanghai Futures Exchange, Chicago Mercantile Exchange.

· Prepare relevant trading summary reports.

· Basic analysis on the reports and statements from the Exchanges.

· Any other duties assigned by the management team from time to time.

Job Requirements:

. Diploma/Degree in Mathematics, Statistics, Finance, Engineering, Computer Science or equivalent.

. Entry Level are welcome to apply.

. No experience required as training will be provided.

. Basic knowledge in statistics, currencies, derivatives and financial instruments.

. Possess and demonstrate interest in China, London and US markets.

. Basic Knowledge of Reuters or Bloomberg systems will be advantageous.

. Able to speak/write in English and Mandarin (as need to liaise with clients from China counterpart who speak/write in Mandarin).

. Proficient in Microsoft Office is essential.

. Self -motivated and adapt fast paced in dynamic environment.

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

· Should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems

· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.

· Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

· Excellent communication and interpersonal skills.

· Strong analytical and troubleshooting skills.

· Autonomous, self-motivated and excellent team player.

Job Description

• Support and manage day to day sales operation.
• Processing of quotation, sales order, purchase order, delivery order and invoicing
• Support the generation of sales either by cold calling or of incoming queries from different platform
• Assist in providing effective solution that fit clients’ requirement.
• Keep close connection with clients as required
• Perform project coordination, ensuring project go as plan and on schedule.
• Work closely with internal teams
• Support the preparation & submission of relevant reports and documents.

Job Requirement

• Diploma in any relevant discipline.
• Work experience in sales administration / support function
• Computer literate with good knowledge in Microsoft Office
• Team player with good communication skills
• Customer service oriented

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

About the Role:

As a CBRE Contract Support Analyst, you will provide administrative management of supplier contracts, certifications, and documentation consistent with internal and client requirements.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Evaluate and administer agreements for contracted services. This includes preparing new contracts, renewals, and amendments.
• Coordinate compliance procedures, facility maintenance, and landscaping requirements with vendors.
  Identify safety, operational, and maintenance issues.
• Schedule support for special facility maintenance and repair projects.
• Track vendor performance utilizing established processes and systems. Prepare basic reports for internal and external stakeholders.
• Assist with the project management process involving internal and external contributors and vendors.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

What You’ll Need:

• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.

Scope of work

• Supervise students at the GEAR-Up Room
• Ensure that students tidy-up the GEAR-Up Room and canteen area before they leave.
• Ensure that all equipment is cleaned, switched off (if applicable) and put back at their allocated location after use.
• Work with TIC to organize or conduct structured activities at the GEAR-Up Room.
• Supervise and ensure safety of students in the GYM room
• Clean the gym room and the sports hub.
• Any other duties as assigned by School Leaders.

Qualifications, skills and experience:

1. Ability to communicate and work in teams.
2. Prior experience in any of the below areas would be an advantage:

• Logistics-related work
• Administrative roles

Contract Period: From state duration e.g. 15 Jan 2025 to 31 May 2025 and 1 July 2025 to 31 Oct 2025 (about 9 months) with an option to extend the Contract for a further period of 1 Jan 2026 to 31 May 2026 and 1 July 2026 to 31 Oct 2026 (9 months).

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:30am to 5:00pm, inclusive of 1hr lunch break
• Fridays: 7:30am to 4:30pm, inclusive of 1hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Location: Westwood Secondary School, 11 Jurong West St 25 Singapore 648350

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

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• Support process by managing transactions as per required quality standards
  Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  Update own availability in the RAVE system to ensure productivity of the process
  Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  Follow standard processes and procedures to resolve all client queries
  Resolve client queries as per the SLA’s defined in the contract
  Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  Document and analyze call logs to spot most occurring trends to prevent future problems
  Maintain and update self-help documents for customers to speed up resolution time
  Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  Ensure all product information and disclosures are given to clients before and after the call/email requests
  Avoids legal challenges by complying with service agreements
  

͏

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  Assist clients with navigating around product menus and facilitate better understanding of product features
  Troubleshoot all client queries in a user-friendly, courteous and professional manner
  Maintain logs and records of all customer queries as per the standard procedures and guidelines
  Accurately process and record all incoming call and email using the designated tracking software
  Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
  

͏

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  Undertake product trainings to stay current with product features, changes and updates
  Enroll in product specific and any other trainings per client requirements/recommendations
  Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  Update job knowledge by participating in self learning opportunities and maintaining personal networks
  

͏

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Role: Production Support Engineer

x10 Positions

Work Location: Changi Business Park

We are seeking a dedicated Production Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

If you are keen, please send across your updated resume to [email protected] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373