About this role:

Wells Fargo is seeking a Lead Business Relationship Support Specialist- Client Service Officer to join our growing team in Singapore.

In this role, you will:

• Lead complex initiatives or large portfolio of customers and share leadership role with Relationship Managers and Service Experience Manager to oversee a portfolio of accounts
• Collaborate with executives, management, relationship managers, Service Experience Manage and other internal partners or business lines to resolve issues and achieve goals
• Identify opportunity for process improvements within the portfolio
• Review the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures and compliance requirements
• Develop expertise in the policies, procedures and compliance requirements
• Assist with components of audit or compliance reviews and exams as required
• Verify compliance and report identified issues for resolution
• Maintain policy manuals and Business Continuity Plan documentation
• Make decisions on complex customer issues which include escalation and resolution
• Act as the customers’ main point of contact for operational questions and handle complex customer issues including escalation and resolution
• Solve issues with various operations centers, internal bank departments and outside vendors
• Identify prospective opportunities to market and oversee non-credit products to new or existing customers
• Work with Relationship Managers and Service Experience Manager to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
• Prepare presentations, materials and serve as a subject matter expert for the department
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities
• Partner with Service Experience Manager to resolve issues and provide status updates on implementations
• Lead team and serve as a subject matter expert for the department
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe
• Provide new hire and ongoing systems, processes, policies and procedures training
• Train and mentor less experienced Client Service Officers and may assist with their development

Required Qualifications:

• 5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years banking experience of international business, preferably payment and trade operation’s background and relevant product experience as it applies to financial institution clients.
• Client service experience for financial institutions clients in APAC South market is advantage.

Desired Qualifications:

• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office
• Fluent in spoken and written English due to interactions across APAC South market and financial institutions clients; bilingual or multilingual is an added advantage
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently
• Exhibit strong attention to detail and organization
• Self-motivated with a strong goal orientation and can work well in a team orientated environment.
• Proficient with MS Office applications (Word, Excel & PowerPoint)

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

· Strong Analytic/Troubleshooting Skills.

· Strong Communication Skills.

· Strong understanding of MS Windows Operating Systems.

· Strong working knowledge of MS Office and basic business application.

· Strong Customer Support Skills.

· Minimum 2 years desk side support services.

· Basic knowledge of networks, telecom, and compute/storage.

· Advanced knowledge of MacOS & iOS environment & administration.

· Advanced understanding of the MacOS imaging & end-point deployment process.

· Basic understanding of policy, user certificates and keychains design, management, and deployment.

· Advanced knowledge of mobile device support

· Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.

· Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.

· Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

· Provide smart Hands and Feet support for Technology team on demand

· Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

· Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

· Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

· Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

· Co-ordination for cable patching with Vendors or enable on demand.

· Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

· Installing and configuring hardware and software components to ensure usability by end users

· Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

· Experience in supporting overall manufacturing / lab IT systems and IT devices

· Familiarity with manufacturing, lab or distribution center IT equipment

· Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

· Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

· Advanced Microsoft skills (server support, etc.)

· Knowledge / Understanding of GMP and GxP

· Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

· Strong focus on quality and attention to detail

Job Qualifications:

· Strong Analytic/Troubleshooting Skills.

· Strong Communication Skills.

· Strong understanding of MS Windows Operating Systems.

· Strong working knowledge of MS Office and basic business application.

· Strong Customer Support Skills.

· Minimum 2 years desk side support services.

· Basic knowledge of networks, telecom, and compute/storage.

· Advanced knowledge of MacOS & iOS environment & administration.

· Advanced understanding of the MacOS imaging & end-point deployment process.

· Basic understanding of policy, user certificates and keychains design, management, and deployment.

· Advanced knowledge of mobile device support

EDUCATION:

· Diploma or degree in IT

· ITIL and/or any other additional certification preferred

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

· Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

· Min. ITE/Diploma graduate with 3 years experience in desktop support

· Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

· Clear Spoken & Written English.

· possess at least one (1) of the following certifications or their equivalent:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Administrator Associate; and
• Microsoft Certified: Azure Security Engineer Associate.

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Good verbal and written communication skills

· Good coordination skills

· Ability to prioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers

Helpdesk Support

Need to do 12 hours rotating shift.12 hr 8am to 8pm, 8pm to 8am

Work location: Woodlands or Tuas or Airport (each resource has a primary site but need to do backup for the other 2 sites)

Main Responsibilities:

• Support Level 1 Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

Skills Experience

• Minimum of 1-2 years of post-education IT work experience required.
• Working knowledge on Windows Desktop Operating Systems thru Windows 10
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
• Experience with call tracking / ticket management system, Autotask preferred
• Experience with Managed Services, IT Integration and/or Consulting experience a plus
• Basic Configuration and Administration of PC and Laptops will be a plus.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Dinu Dinesh

EA License No: 11C5502

EAP Registration No: R22110286

• Salary: $2600-$3000
• Working Days: Mon-Fri (5 days)
• Working Hours: 8.30am to 6.00pm
• Location: Sin Ming Drive

Responsibilities:

• Answering customers’ enquiry on products through phone, emails, faxes, or walk-in customers.
• Preparation of quotation.
• Processing the orders and generate Sales Orders.
• Liaise via phone and email to local & overseas customers on delivery schedule.
• Scheduling & keep tracking of shipment for overseas customers.
• Prepare packing list, delivery orders for deliveries to local and overseas customers.

Requirements:

• Diploma in Mechanical Engineering or Business Administration.
• Preferably with sales experience in Fire Fighting Equipment.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Responsibilities

The responsibilities include, but is not limited to:

• Supporting the front office activities of the Corporate Trade Finance and Cash Management business.
• Assisting front office in designing client pitches, compiling, analysing data and information and support front office in sales delivery.
• Preparing monthly reports, presentations and analysis for Trade Finance and Cash Management business.
• Liaising with internal stakeholders in Operations, Regional office Legal, Compliance, Relationship Managers etc. to deliver quality support.

This is a fixed term 12-month Trainee contract with Societe Generale. You will form part of the team on a full time basis. In order to apply for the Trainee position please ensure you have completed your qualification and will be available to work full time for the duration of the Trainee contract.

Profile required

Academic Background and Certifications, Experience

• Bachelor’s degree or above.
• Fresh graduates / graduates are welcome to apply.
• Understanding of Trade Finance, Cash Management or Client Management is a plus
• Is meticulous and able to multi-task whilst prioritizing the work assigned.
• Good analytical skills and adept at Microsoft applications.
• A strong team player with integrity, initiative and resourcefulness to work independently and proactively

Behavioral Skills

• Client - Sales and Marketing Strategy: I contribute to adapt our offer to our clients'/internal partners' needs
• Team Spirit - Collective mindset: I favor the team’s interest over my own results
• Innovation - Technology: I adopt new technologies in the solutions and projects I work on
• Responsibility - Performance: I strive for high performance
• Commitment - Exemplarity: I embody the Group’s values

We are looking for an ESG professional with passion and practical working knowledge of key international Environmental, Social and Human Rights standards. We require someone who naturally operates collaboratively with stakeholders to ensure robust ESG due diligence is undertaken and implementation is monitored.

Responsibilities

ESG Approach and Frameworks

• Develop and enhance Openspace's ESG frameworks, policies, and strategies, ensuring compliance with applicable regulations and alignment with business objectives.
• Implement ESG strategies and programs across Openspace and portfolio companies, addressing pre- and post-investment needs.

ESG Implementation

• Collaborate with internal stakeholders to embed ESG compliance across the investment process.
• Engage portfolio companies to assess and manage ESG risks, reduce environmentalimpacts, and drive sustainable practices.

ESG Data Management and Reporting

• Gather, process, and analyse ESG data to produce timely and accurate reports, including the annual Sustainability Report, LP updates, and diligence questionnaires.
• Identify trends and opportunities through ESG data analysis to inform decision-making and strategy refinement.

Stakeholder Engagement and Communication

• Act as the primary liaison for ESG-related concerns, ensuring clear and consistent communication with stakeholders, LPs, and other interested parties. Prepare reports and present Openspace’s ESG progress and performance at internal and external meetings.

ESG Opportunities and Thought Leadership

• Contribute to identifying and developing investable ESG opportunities in line with Openspace's investment mandates. Drive thought leadership within Openspace and the broader industry, representing the firm at ESG-related conferences and professional events.

Corporate Social Responsibility and Community Engagement

• Lead community engagement initiatives to align with Openspace’s ESG goals and values.

Project and Resource Management

• Oversee the timely execution of ESG initiatives, monitoring progress against commitments and standards. Manage ESG budgets and resources to maximize impact and efficiency.

Regulatory Compliance and Documentation

• Draft and manage legal and contractual documents for ESG activities. Conduct market research and competitive analysis to understand ESG factors impacting business activities.

Job Responsibilties:

• Collaborate with the consulting company to implement the SAP Production Planning (PP) module (new deployment).
• Coordinate and optimize the PP module business processes within the group, and implement cross-departmental workflow reengineering.
• Drive the expansion of the SAP PP module across the group's production bases.
• Train key users of the SAP/PP module within the group.
• Continuously optimize and improve SAP PP.

Job Requirement:

• Degree or higher, with over three years of internal consulting experience in SAP/PP modules.
• Experienced in business process analysis and reengineering, with a solid understanding of PP module operations.
• Proficient in SAP table structures, IT SQL knowledge, and SAP report development.
• Willingness to travel internationally for projects; candidates who can work across borders are preferred.

Building a World-Class, Diverse and Inclusive Technology Team

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

The Fixed Income Front Office Application Support Team operates with a global footprint, ensuring comprehensive support to multiple business line across the dealer in various regions and time zones. Their primary focus is on supporting Fixed Income eTrading Applications within TD Securities, a critical area within the Capital Markets space.

This team works in close collaboration with partners at the dealer, addressing and resolving issues related to risk management, profit and loss (PnL) discrepancies, and offering challenges. Their role is pivotal in maintaining the integrity and efficiency of the trading environment.

Additionally, the team is responsible for managing and resolving issues stemming from trade execution, settlements, and audit. This includes troubleshooting and remediating issues to ensure smooth and efficient trading operation.

About This Role

This position interacts with all Fixed Income Etrading Users – using electronic trading and risk platforms like ION, Anvil, Bloomberg and customized Algo solutions – the focus of this role is to develop and implement lasting, robust technology solutions as well as support the existing application and surrounding framework.
Role And Responsibilities

• Supporting & delivering solutions to the firm's Trading & Sales desks in Asia, Europe & North America
• The Analyst will join an experienced team responsible for managing applications that offer risk, trading, and trade capture functionalities to the Business.
• The role will initially involve 2nd line application support responsibilities, engaging with a broad range of stakeholders across the Front & Middle Office, Product Control, Risk Management, Back Office, Application Development, and Infrastructure teams.
• Training will be on the job, but given the nature of the role, the successful candidate is expected to have prior experience to electronic trading technologies and have Capital Markets domain Knowledge. They must have a 'hands-on' attitude and be proactive in enhancing their knowledge.
• Systems and applications comprise vendor and in-house built tools
• Develop ad-hoc reporting tools for all business groups
• This is primarily an onsite position due to the job scope of the role.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

Skills & Requirements:

• Must have 3+ years hands on working experience with ION and Bloomberg.
• Experience supporting various trading exchanges.
• Good understanding of electronic trading, markets, connectivity, market making, pricing and algorithmic/automatic trading.
• Front Office / trade floor support experience
• Fixed Income functional knowledge, particularly in treasuries and bond trading
• Experience in supporting front-to-back trading systems and trading desks (example G10, EM)
• Ability to assess trading systems/components to investigate trade breaks, connectivity, data, and performance issues
• Understanding of financial markets and products, in particular Fixed Income markets.
• Must have experience working with developers, business analysts, and infrastructure support teams.
• Working experience with the following technologies: Linux RH, Windows Server, Oracle, MS SQL, Python
• Willingness to work from 7am to 4pm SGT Tuesday ~ Friday. Rotational shift within team, to start work at 5/5:30 am on Mondays following Sydney DST changes. Rotational On-call, weekend, bank holiday coverage is expected.

Skills Category

• Experience with Solace, Mongo DB, ITRS, Autosys
• Knowledge of cloud technologies including Azure
• Scripting, SQL and/or experience in programming languages such as Python
• Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
• Computer science or Mathematics degree desired

Job Description:

The Freight Specialist plays a crucial role in ensuring the accuracy and compliance of our freight invoice audit processes. The successful candidate will have a good understanding of freight billing practices and have competency in optimizing invoice audit processes. In this role, you are to maintain close collaboration with Logistics Service Providers (LSP) and DFS 4PL Control Towers to ensure freight invoices are submitted in full and on a timely manner.

Claim management would be the next area that Freight Specialist need to focus on in ensuring all claim is being followed up closely and appreciate claim metrics is being measured. The Freight Specialist also have responsibilities for ensuring Inbound Delivery (IBD) are available promptly and accurately to avoid delays in goods receiving process. You will need to coordinate between Finance, Divisions and outsourced vendor (IVI) to ensure IBDs are available, and IBD exceptions are addressed in a timely and accurate manner. Aside from the above, the Freight Specialist must be able to handle essential analysis work in support of the Senior Manager, Freight Procurement. Reports into the pricing trend, IBD readiness and freight spends are some examples of core freight reports which this role is expected to manage.

Freight Invoice Audit:

• Audits freight invoices to ensure billings are made accurately against agreed rate cards; Timely processing of freight invoices for payment.
• Follow up closely with appointed LSP for invoice submission for internal audit and processing.
• Collaborate with internal stakeholders, especially finance, to enhance cross-functional communication and optimize invoice reconciliation processes. (through SOA management)
• Assist in developing and implement best practices for invoice verification and discrepancy resolution
• Assist in introducing potential technology solutions, such as audit software and automation tools, to enhance the efficiency of the invoice audit function.
• Assist in preparing monthly analysis on freight spend and provide insights about cost and risk reduction opportunities

Claim Management

• Collaborate with cross-functional teams to gather necessary documentation and facilitate swift claim submissions.
• Manage the claims management process for damaged, lost, or misdirected shipments, ensuring effective resolution.
• Monitor KPI performance on outstanding claims and communicate closely with our internal insurer whenever required by SOP.
• Track claims metrics and provide insights on trends and areas for improvement.
• Prepare monthly report and analysis on current outstanding claim.

IBD Management

• Prompt communication to internal stakeholders on shipment status and reacts to IBD related problems in a productive manner.
• Maintain strong rapport and working relationship with outsourced vendor on the creation of IBDs
• Ensures IBD are generated in systems accurately and on-time for inbound shipments.
• Resolve IBD exceptions accurately and promptly, ensuring minimal disruption to other downstream processes such as warehouse goods receipts and finance merchandise invoice payment.

Reporting

• Develop core freight reports together with Senior Manager, Freight Procurement to deliver summarized views over freight spend, KPI, trends studies for Management review
• Any other reports and tasks as deemed reasonable by DFS organization for this role

Key Requirements:

• Minimum Diploma
• 3 to 5 years with freight billing related experience
• Self-motivated, deadline oriented
• Collaborative, works well with team
• Must be an excellent communicator with an eye for detail.
• Proactive and work with sense of urgency to resolve freight issues.
• Demonstrate professional and polite demeanor with stakeholders.
• Strong analytical skills with proficiency in data analysis and reporting tools.
• Proficient in English
• Proficient in Microsoft Office Suite (Excel, Powerpoint),
• Minor understanding of PowerBI tools or any other analytical tools
• Contract role (immediate til 30 June 2025)

ESG Specialist

About The Company

Sing Investments & Finance Limited (SingFinance) has 60 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations, particularly the Small and Medium Enterprises (SMEs) in Singapore. The relationships that have been built over the years have earned us the reputation as one of Singapore’s trusted finance companies. We are seeking dynamic individuals to grow with us and to continue building relationships with our valued customers.

Responsibilities:

• This role involves in the development and implementation of Environmental Risk Management Roadmap with minimal guidance. You will develop, maintain, and support the implementation of Responsible Financing checklist to manage client relationships. This includes providing training to our internal stakeholders on a regular and ongoing basis based on his or her subject matter expertise.
• You will develop and analyse heatmap of environmental risk exposures in terms of sector breakdown, exposures to carbon-related assets, exposures to higher transition risk sectors and exposure of our internal operations to physical risks and carbon footprint.
• You will introduce internal scoring on customer's environment risk elements (physical and transition risk factors). This includes introducing portfolio level risk metrics on count-based and exposure-based descriptors.
• As part of the wider Risk team, you will monitor, advise and support data governance matters while building effective working relationships. This includes setting up a data management framework and standards across the organisation and ensuring that policies and procedures remained aligned to the Company’s risk appetite, business and regulatory requirements.

Requirements:

• Minimum Degree level with relevant academic studies in environmental management, ESG policy, climate change or sustainable development.
• At least 6 years in a corporate sustainability, ESG policy and compliance, ESG risk management or relevant discipline – with at least 2 years’ experience working in a sustainability or ESG role within the banking sector.
• Knowledge of sustainability, ESG risk management principles and practices.
• Proven experience in developing and implementing sustainability and ESG compliance programmes, policies and controls in the banking sector.
• Understanding of data governance and management
• Ability to work with Large, Complex Data Sets
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Ability to work independently and assume responsibility for project deliverables.

Only shortlisted candidates will be notified.

Remuneration and corporate rank will commensurate with experience.

About Us:
Join Jovial Wellness & Aesthetic Pte Ltd, a leading wellness centre dedicated to providing expert consultations to ensure holistic well-being for our clients.

Job Responsibilities:

• Conduct detailed consultations to assess client concerns and recommend suitable treatments
• Provide aftercare advice and wellness recommendations
• Maintain cleanliness and hygiene of consultation areas and equipment
• Deliver excellent customer service with a focus on client satisfaction
• Collaborate with the team to promote wellness packages and services

Requirements:

• Certification in relevant fields
• Experience in client consultations preferred
• Strong interpersonal and communication skills
• Customer-focused with a professional appearance
• Team player with a positive attitude
• Willingness to undergo further training if required

Working Hours:

• 6 days’ work week
• 44 hours per week (excluding lunch and tea breaks)

Compensation & Benefits:

• Attractive salary and commission scheme
• Opportunities for career growth and professional development
• Incentive bonuses based on performance

How to Apply: Interested candidates, please submit your resume with a recent photograph and certifications to [email protected], or call +65 87147878
Join us in promoting wellness and beauty! Apply today!

Exciting Career Opportunity: Investment Specialist

Location: Robinson Road, Singapore (Hybrid Remote)

Are You Ready to Build an Exciting Career in Finance?

Step into the world of investment management with Exodus Capital, where we believe in empowering fresh graduates and aspiring professionals to achieve their full potential. No prior experience is needed—just bring your passion, drive, and willingness to learn.

Why Join Us?

At Exodus Capital, we offer a rewarding career path with endless opportunities for growth, learning, and success. Here’s what makes us stand out:

Competitive Compensation:

• Monthly Salary: $5,000 (before bonuses).
• Performance-Based Incentives: Signing bonuses, attractive commissions, and performance rewards.

Career Development:

• Comprehensive training programs covering investments, leadership, and neuro-linguistic programming.
• One-on-one mentorship from industry leaders with proven success in the field.
• Opportunities to gain global exposure through overseas business trips (Asia-Pacific, Europe, and the USA).

Work-Life Balance & Perks:

• Hybrid work model with office hours from 11 AM to 6 PM (Monday to Friday).
• A vibrant and supportive work culture with team-building events and reward systems.
• Conveniently located office—just a 5-minute walk from Telok Ayer MRT.

What You’ll Do

As an Investment Specialist, you’ll embark on a structured pathway to becoming a Portfolio Specialist. Your responsibilities will include:

• Building and maintaining strong relationships with clients while expanding your professional network.
• Assisting clients in managing their investment portfolios and guiding them in making informed financial decisions.
• Evaluating risk-reward trade-offs across financial instruments such as bonds and derivatives.
• Utilizing tools like the DISC Personality Assessment and Enneagram framework to enhance communication and collaboration skills.
• Helping clients define and achieve their investment goals using CPF and cash portfolio strategies.

About You

We’re looking for fresh graduates or career changers who possess the following qualities:

• A diploma or degree from a recognized institution in any field.
• A positive attitude, self-motivation, and a results-driven mindset.
• Excellent interpersonal and communication skills to build lasting client relationships.
• An interest in business, finance, or management (no prior experience required—we provide the training!).

Why Exodus Capital?

Join a company that values growth, collaboration, and innovation. Under the guidance of an accomplished management team along with years of stellar records, you’ll gain the skills and confidence to thrive in the competitive finance industry.

With our hybrid work model, comprehensive support, and focus on professional development, Exodus Capital is the perfect place to launch your career and achieve your goals.

Take the First Step Toward Success!

This is your chance to embark on a career that offers exciting challenges, rewarding incentives, and boundless growth opportunities.

Apply now to join our team at Exodus Capital—and let’s shape your future together!

Company overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Department overview:

Nomura's Global Markets department provides liquidity, market insights, and execution services to clients worldwide across various asset classes, including equities, fixed income, currencies, and commodities. The team's focus on innovation and technology provides clients with access to cutting-edge trading platforms and customized solutions. Nomura's Global Markets team specializes in market-making, risk management, and electronic trading, with a strong global presence and reputation for exceptional service to clients. With expertise, global reach, and commitment to innovation, Nomura's Global Markets department is well-positioned to continue driving growth and success in the financial industry.

Role description:

Coordinating across regions in Japan, Hong Kong, and Singapore, the Institutional Sales and Trading Specialist will focus on the sales of Intraday Fund to institutional investors and the execution of related orders, including global listed futures. This role is crucial in not only driving the Intraday Fund business but also in leading the marketing and order management of custom D1 basket products targeting hedge funds located in Singapore and Hong Kong.

The Institutional Sales and Trading Specialist will support institutional investors by providing advice on financing capabilities with proper risk management and introducing a wide range of product capabilities including custom baskets.

Other Responsibilities:

• Oversee the sales and order placements for Intraday Fund directed at institutional investors while executing related listed futures including both equities and bonds futures.
• Develop and implement marketing strategies to engage hedge funds in Asia with our D1 custom basket products. Establish and maintain strong client relationships.
• Work closely with the Tokyo Multi-Product Sales Trading Team to achieve growth targets for both Intraday Fund business and D1 business, ensuring a collaborative approach to client service.

Requirements:

• A Degree from an accredited University.
• Minimum 15 years’ experience in a Financial Institution with a focus on multi-product sales trading, execution of cash equity, derivatives, and mutual funds.
• Minimum of three years managerial experience.
• Fluency in spoken and written English and Japanese is required to provide sales support, advisory services and execute related orders of institutional investors in the Japanese market, as well as liaise with Tokyo-based sales teams.
• Basic knowledge around various securities instruments and financing methods.
• Good organization and time management skills. Should be able to work under time pressure.
• Good inter-personal and strong verbal communication skills. Should be at ease in communicating with Sales and external clients.
• Strong problem solving and decision-making skills.

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

SFID: 8715

ob Description & Requirements

• IT support and programming experience in Windows Servers, IIS, .Net Framework,C#,VB, Asp.Net, PowerShell, Javascript
• Experience in monitoring, tuning and troubleshooting of IIS, .Net Framework related issues.
• Good understanding of server, Operating systems, network, firewalls, Load balancers, Active Directory, Database, etc.
• Good knowledge in ITIL
• Good troubleshooting and communication skills
• Able to work well in a team environment
• Support large scale IT infra environment on 24/7 basis; Ready to work in shifts and standby support
• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure
• Identifying and resolving technical issues; support day to day operations
• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Attend to incidents and problem resolution within stipulated SLA
• Support SRs and changes; Follow the ITSM process
• Administer and maintain the system; Maintain availability and optimal performance of the systems
• Maintaining and updating technical documents and procedures
• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
• Interface with different stakeholders in the project (security team, customers, infra and application teams)

Job Purpose

A Derivatives Specialists within ICE Fixed Income & Data Services provides professional, detailed, customer-focused support to position ICE in providing pricing and analytics derivatives offerings to the buy side, sell side and other financial institutions within APAC. It encompasses a variety of business development activities aimed at increasing the breadth of clientele in this business area.

The ideal candidate will have an entrepreneurial spirit, be determined and persistent in their approach and have the capacity to thrive as a role-player in a dynamic, team environment.

The primary function is specialization of ICE’s derivative product suite within the ICE Fixed Income & Data Services. In aid of this, specialists actively engage with clients to understand their requirements and challenges, articulate how ICE Data Derivatives’ solutions serve client needs, and work hand in hand with relevant internal teams to advance all aspects of the sales cycle, from prospecting to contract.

Responsibilities

• Acquire deep product knowledge and understanding of ICE Data Derivatives product suite to become a technical expert and consultant to the sales organization
• Position and demonstrate ICE products and services with the overall objective to grow revenue and ensure ICE maintains a dominant position in their respective markets
• Garner a deep understanding of organizational groups and business priorities of key clients in the region
• Collaborate with sales, relationship management to identify opportunities and deliver value-added solutions to enhance our clients’ business
• Protect Existing Revenue by actively engaging with existing clients, which includes on-site visits, training, feeding through feedback to support and product management
• Respond to technical client queries in a prompt and comprehensive matter
• Support sales outreach, both remote and on-site, to promote the value proposition of ICE products and services
• Travel within the region may be required occasionally

Knowledge and Experience

• At least 3 years of experience
• Experience either working at, or facing off with, tier-1 financial institutions
• Strong market knowledge in at least one of the following asset classes, with solid familiarity in others: Commodities | Equities | Fixed Income & Interest Rates | Foreign Exchange | Credit Derivatives
• A solid understanding of what departments/desks/individual roles are within banks/funds
• Outstanding listening, verbal and written communication skills
• Strong presentation skills & analytical skills
• The ability to work both collaboratively within a team environment, and independently where required
• A self-motivated, patient problem solver with a strong willingness to learn
• Fluent in English, native mandarin speaker preferred, knowledge of any other north-Asian languages is an advantage

Schedule

This role offers work from home flexibility of one day per week.

Salary: $2,500 to $4,000

Duration: 1 Feb 2025 - 31 Jan 2026

Location: CWT Distripark Jalan Buroh and/or Bras Basah

Working Hours:

Mondays to Sundays (5 days a week as per schedule) rotating day and night shift: 7am to 4pm/ 1pm to 10pm/ 10pm to 7am
and/or Mondays to Fridays: between 8.30am to 6.30pm (8 hours a day)

Responsibilities:

1. Hardware and Software Support:

• Install, configure, and maintain computers, workstations, and related hardware for office staff.
• Provide troubleshooting and technical support for hardware (computers, printers, scanners, etc.) and software issues.
• Install and update software applications (e.g., office productivity tools, antivirus software, email clients).
• Maintain a record of all IT equipment inventory and ensure regular updates, repairs, or replacements are carried out.

2. Network and Connectivity Support:

• Ensure stable network connectivity (Wi-Fi, LAN, VPN) for all office users.
• Diagnose and resolve network-related issues, such as slow internet speeds, wireless connectivity problems, etc.
• Assist with setting up and configuring network printers, scanners, and other shared devices.

3. User Support and Troubleshooting:

• Act as the first point of contact for all IT-related issues from office staff (email, phone, ticketing system).
• Troubleshoot and resolve basic technical issues related to operating systems, office applications, and network connectivity.
• Provide remote support for employees working offsite (home offices, remote locations) using tools like remote desktop support.
• Assist with onboarding new employees by setting up user accounts, email, and necessary hardware/software.

4. Security and Backup Management:

• Assist with IT security initiatives, including the setup of antivirus software, and data encryption.
• Assist in data recovery processes in case of system failures.
• Monitor and enforce IT policies regarding password management, data security, and access control.

5. System Maintenance:

• Ensure that all office systems (servers, workstations, etc.) are regularly maintained and updated with the latest security patches and updates.
• Perform routine hardware checks to prevent issues and minimize downtime.

6. IT Documentation:

• Maintain a knowledge base of common IT issues and resolutions for quick reference.
• Keep detailed records of all IT incidents, troubleshooting steps, and resolutions for future reference.
• Document IT configurations, processes, and procedures to ensure consistency and scalability.

7. IT Project Assistance:

• Assist with IT-related projects such as office relocations, upgrades to office technology, or system migrations.
• Provide technical support during the implementation of new IT systems or software.

8. Training and Guidance:

• Provide basic IT training and guidance to employees, including the use of new software, hardware, and cybersecurity best practices.
• Assist in creating and distributing IT-related training materials to improve staff competency.

9. Vendor Coordination:

• Liaise with external IT vendors and service providers for equipment repairs, software licensing, and other IT-related services.
• Manage software licenses and subscriptions to ensure compliance with licensing agreements.

10. General Administrative Support:

• Assist in the procurement of new hardware and software.
• Track and manage IT-related purchases and warranty information.

Requirements:

1. Technical Skills:

• Hardware and Software Proficiency: A strong understanding of computer hardware, operating systems (Windows, macOS, Linux), common applications (Microsoft Office, Adobe Creative Suite), and mobile devices.
• Troubleshooting and Problem-Solving: Ability to diagnose and resolve technical issues related to hardware, software, networks, and peripherals.
• Networking Basics: Knowledge of network protocols, connectivity, and basic network troubleshooting.
• Security Awareness: Understanding of basic security principles and best practices to protect against malware, phishing, and other threats.

2. Communication and Interpersonal Skills:

• Excellent Communication: Ability to explain technical concepts clearly and concisely to non-technical users, both verbally and in writing.
• Active Listening: Paying attention to user's descriptions of their issues to accurately understand the problem.
• Empathy and Patience: Demonstrating understanding and patience when dealing with frustrated or stressed users.
• Customer Service Orientation: A focus on providing positive and helpful service to end-users.

3. Service Delivery Standards:

• Responsiveness: Providing timely responses to user requests and incidents.
• Resolution Time: Aiming to resolve issues quickly and efficiently, while keeping users informed of progress.
• Service Level Agreements (SLAs): Adhering to defined SLAs for response and resolution times.
• Ticket Management: Using a ticketing system to track and manage user requests and incidents.
• Knowledge Base: Maintaining a knowledge base of common issues and solutions for self-service support.

4. Other Important Requirements:

• Documentation: Creating clear and concise documentation for users and internal use.
• Training: Providing training to end-users on new software, hardware, and IT policies.
• Adaptability: Keeping up-to-date with new technologies and trends.
• Teamwork: Collaborating effectively with other IT staff and departments.
• Experiences: Preferably with 1 year IT support experiences

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)

Roles & Responsibilities

If you enjoy interacting with people and are a driven individual who strives on challenges, we want you to join us.

About Us

Winz Alliance is rapidly growing and we are expanding to better connect and serve our customers.

Why Join Us

With well-crafted step-by-step scripts and quality leads, we provide what you need to excel in telemarketing. Your determination and our support will be a powerful combination for your success.

Job Responsibilities

• Making cold calls to prospects within Singapore.
• Arrange appointments for MAS-regulated financial products.
• Provide follow-up and coordination.

Job Details

• Salary: $12 - $15/hr
• Work schedule: Mon to Fri, 9am - 6pm

Job Requirements

• Proficient in English
• Able to work independently while following our script.
• Resilience.
• Prior telemarketing experience is an advantage but not required.

How to apply

Shortlisted candidate will be contacted.

• Support large scale IT infra environment on 24/7 basis; Ready to work in shifts and standby support
• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure
• Identifying and resolving technical issues; support day to day operations
• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Attend to incidents and problem resolution within stipulated SLA
• Support SRs and changes; Follow the ITSM process
• Administer and maintain the system; Maintain availability and optimal performance of the systems
• Maintaining and updating technical documents and procedures
• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
• Interface with different stakeholders in the project (security team, customers, infra and application teams)

Requirements:

• Degree in IT, Computer Science or equivalent
• Minimum 5 years of IT support and programming experience in Windows Servers, IIS, .Net Framework,C#,VB, Asp.Net, PowerShell, Javascript
• Experience in monitoring, tuning and troubleshooting of IIS, .Net Framework related issues.
• Good understanding of server, Operating systems, network, firewalls, Load balancers, Active Directory, Database, etc.
• Good knowledge in ITIL
• Good troubleshooting and communication skills
• Able to work well in a team environment
• Shift work is required for this position on 24x7 on rotational basis, including weekends and public holiday.
• 12 hours rotating shift as per duty roster (including 1 hour lunch break) including Saturday, Sunday and PH.
• 2 days work, 2 days off

Job Title: Level 1 Support Technician

Purpose of the Role

The Level 1 Support Team provides critical front-line support across all aspects of infrastructure. Working as part of a global team, they are responsible for:

• Pro-active monitoring of infrastructure.
• Performing initial triage of alerts and inbound support requests.
• Creating and assigning support cases to the Level 2 operational support teams.

This is a client-facing role with a high level of interaction, requiring the delivery of high-quality service and support. In addition to day-to-day activities, there are opportunities to be involved in internal projects and initiatives. The ideal candidate will have a demonstrated interest in Technology and Finance.

Responsibilities and Duties (include but are not limited to):

• Monitoring & Alerts:Monitor various alert systems and the Service Operation’s email, and respond to the Service Operation hotline.
  
• Issue Recording:Record all issues within the internal CRM system.
  
• Problem Determination:Provide first-level problem determination/triage on all issues (network/systems/application).
  
• Client Interaction:Acknowledge and resolve clients’ inquiries and issues within the prescribed Operational Level Agreement (OLA).
  
• Collaboration & Escalation:Engage the relevant Subject Matter Experts and other Service Operation personnel to ensure issues are resolved within the agreed SLA escalation matrix.
  
• Communication:Interface with clients, vendors, market participants, and financial exchanges.
  Manage formal communications to clients.
  
• Performance Reporting:Generate statistics on issues raised, resolved, time to resolution, and other Key Performance Indicators (KPIs).
  
• Team Engagement:Foster open communication between team members and managers, promoting ideas for improving service delivery.
  
• 24x7 Support Coverage:Work as part of a global team that provides 24x7 Level 1 Support coverage on a rotation basis.
  

Education, Skills, and Background (Including Education and Experience Requirements):

• 2+ years of experience in a similar customer-facing role.
• Degree or diploma in Computer Science, Computer Engineering, or a related discipline.
• Experience in a financial industry support role preferred.
• Excellent verbal and written English-language communication skills to manage customer relationships effectively.
• Strong process discipline with a working knowledge of Salesforce or other CRM systems.
• Working knowledge of Linux & Windows systems, network configuration, and general troubleshooting.
• Ability to work constructively as part of a team, sharing ideas and resources.

Desirable Skills:

• ITIL certification.
• Understanding of Financial Markets (Equity, Futures, Options).

Working Arrangements

This is a hybrid position. The role holder will participate in a shift rotation, working 5 days a week, covering the hours of 07:30 – 16:30 from Monday to Sunday (including at least one weekend day per week).

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

• Teach students with diverse learning needs, providing appropriate support and instruction in small groups or individual settings.
• Manage a caseload of students, coordinating with teachers and parents to ensure their progress and well-being.
• Oversee the student referral process and maintain accurate records.
• Develop and monitor individualized learning plans and follow up on student progress.
• Provide targeted support in areas such as literacy and math as needed.
• Collaborate with teachers to identify student challenges and recommend effective teaching strategies.
• Participate in parent-teacher conferences as necessary.
• Maintain confidential student records and ensure their accuracy.
• Conduct evaluations to assess student needs and abilities.
• Work with teachers to implement differentiation strategies during planning and instruction.
• Coordinate with external agencies to provide additional resources for students and families.
• Organize professional development opportunities for staff and parents.
• Contribute to curriculum development, extra-curricular activities, and school events.
• Support school initiatives and collaborate with various departments as needed.
• Ensure adherence to school policies and guidelines.
• Provide relief teaching and student supervision when required.
• Participate in staff meetings, training programs, and school-wide events.
• Stay updated with the latest educational practices and professional development.
• Follow safety protocols and ensure students are informed of evacuation procedures.
• Perform additional tasks as assigned by school leadership.

Requirements:

• A Degree in Education, Special Education Counselling , Psychology, or related field.
• At least two years full time teaching experience preferred.

Context:

• Decommissioning of a trading platform for Bonds business activity to a main front office target platform.
• The senior developer will lead a future team of developers. The team will be fully allocated to this project and will be part of a multi-site project team.
• The position involves working to develop code under modern standards, including possible cloud-readiness.

Job Description:

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Job Requirements:

• At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
• 5-7 years of experience in Production Support of financial systems
• Strong knowledge of KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge of Capital Market FO/BO environment is an advantage
• Strong knowledge of Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT, and Control-M.
• Knowledge of monitoring solutions like ITRS Geneos is an advantage
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills

Responsibilities

• Provide technical support and troubleshooting for CCTV systems.
• Provide software application support to hardware systems.
• Assist customers with installation, configuration, and maintenance of CCTV equipment.
• Diagnose and resolve hardware and software issues remotely.
• Collaborate with the engineering team to escalate and resolve complex technical problems.
• Document and track customer interactions and solutions in the support ticket system.
• Educate customers on proper usage and best practices for the systems.
• Conduct routine system checks and updates to ensure optimal performance.
• Stay updated on the latest trends and technologies in the surveillance industry.

Qualifications

• Diploma or Degree in Engineering or IT field
• Experience in technical and software support or a related field, specifically with monitoring and surveillance systems.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Mandatory Skills

• Technical troubleshooting
• Software application troubleshooting
• Customer service
• Time management
• Communication
• Remote diagnostics

Plus to Have

• CCTV systems
• Monitoring and surveillance systems
• Networking

Working Arrangement

• Working Hours : On-site period – shifts of either 00:00 to 12:00 or 12:00 to 23:59.
• Working Days : 4 Days On, 4 Days Off Rotation (weekly).

Team Orientation

• Teams size of at least 5 members.
• Senior team member will provide training and guidance to junior team member.

• Experience in Incident and Problem management.
• Min 4 years of hands-on experience on troubleshooting the applications
• Have experience of at least 2 years on Cobol, CICS application support
• At least 2 years of working experience in production support in banking applications running on Windows and Unix environments is preferred
• Mmonitoring production system, health check and job scheduling to ensure SLA is meet.
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
• Continuous improvement of the system, e.g. job automation, performance tuning and should be able to identify and fix the bugs.
• Preferably have experience in VPC
• Support infra upgrades and address SW/HW vulnerabilities\
• Perform code packaging end to end until release to Production, the maintaining application is done by the Production team
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
• Good knowledge in Linux/Unix/Windows environment and scripting.
• Should be open to learn and adapt to new technologies.
• Willing to work in shifts to provide rotational 24/7 shift application support duties

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.

Project Description:

Our client is the corporate and investment banking arm of The Group, world's 12th largest bank by total assets.
We work daily with international branches located in 30 markets by:
- Envisioning and preparing the Bank's futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

We are seeking a talented Calypso Application Analyst Programmer to join our dynamic Capital Market Department!

As Calypso Application Analyst Programmer you are responsible of supporting users of IT applications and to respond their requests and resolve their incidents. You plays a pivotal role between Business and all other IT roles on Run related topics. Following CMI Run processes standards and recommendations shared by Run Control Tower and contributes to their improvement. You will be either part of the Filière Support Team or part of a Delivery Team and take part to the Support Community.

Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like API's, artificial intelligence and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

The FX IT division works across the full value chain to sustain business activity and enable its acceleration (thru integration of new financial products, optimizing and automating front to back business processes).

This role in Post trade IT for FX IT division in Singapore is to support the Calypso "CIBOS" back-office package as part of the "run the bank" function. It requires a deep understanding of the nature of business operations, timing of activities & data flowing through internal and external systems. The build and support team continuously works with business users, infrastructure engineers and system managers.

Responsibilities:• Resolve incidents impacting users swiftly and efficiently. Thorough investigation and communication throughout the incident lifecycle. Proactive identification of workarounds. Effective coordination of stakeholders during significant incidents. Clear and timely communication to users, senior management, and other IT stakeholders.
• Handle user requests promptly and effectively. Prioritizing requests based on urgency and impact. Escalating requests when necessary while remaining the primary point of contact for the user.
• Drive sustainable solutions to prevent recurring issues. Identifying root causes of incidents and defining remediation actions. Proposing solutions such as feature development, automation, or online help updates for recurring requests.
• Serve as the primary communication channel between IT and stakeholders. Collaboration with other support engineers, users, and other CMI and CAGIP stakeholders. Potential involvement in complementary tasks such as testing or business analysis.
• Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement.
• Application Monitoring:
- Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible.
- Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize down-time.
- Process and issue daily, weekly and monthly reporting on data quality.
- Streamline processes to minimize manual intervention.
• Incidents and Requests management (from business users and other IT teams)
- Provide level 2 application support to back office users.
- Analyse and manage incidents/requests.
- Coordinate incidents impacting several teams.
• Problem Management and continuous improvement
- Identify recurring problems and eliminate them.
- Provide requirements to build team for bug fixing and improvements.
- Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team.
- Put in place trainings for business users to reduce the number of daily requests from business to IT.
- Process improvements.
- Coach more junior team members as required.
• Change improvement
- Release testing.
- Performance analysis.
- Production deployment and validation.
- Production releases on weekend (rotating schedule within the team).
• Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.

Mandatory Skills Description:

• Master or Bachelor's degree in Computer Science/ Information Technology/ Programming & Systems Analysis/ Science (Computer Studies) faculties.
Working Hours
• 5+ years of hands on experience with Calypso as a back office.
• Experience in supporting capital market applications and trading systems, ideally within the dynamic landscape of Market Risk/Front Office operations with a commendable grasp of financial products (Treasury, FX, Credit, IRD, Bonds, RSF etc.)
• Experience on Calypso version 16.
• Hands-on experience in Calypso Back office functionalities:
- Engines
- Events
- Filters
- Reporting Framework
- ScheduledTask
- Message / Swift messages
- Transfers
- Settlement Delivery Instructions
- Accounting
- Pricers
- Workflows
- Reconciliation process

• Understanding of financial assets (FX, money market, cash) and trade lifecycle.
• Experience with regulatory reporting (MMSR...)
• Willing to do On-call rotation with team mates to cover night and week-end support.
• Basic knowledge of Java, PL/SQL & Linux.
• Good knowledge in UNIX platform and database management systems( SQL, Oracle, Sybase, BigData.....)
• Experience with automation frameworks and libraries.
• Proficiency in scripting languages (Python, Shell script, PowerShell, SQL...)
• Valuable exposure to tools & technologies like Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, Gitlab, MQ Series
• Experience in DevOps tooling (GIT, Maven/Graven/Nuget/Ansible, Jenkins... )
• Experience with Docker/Kurbernetes
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Strong perseverance and diligence towards attaining goals and effective time management
• Passion for sharing expertise and grow team members' skills.
• Autonomous, self-motivated and excellent team player
• Experience & Education Requirements

Nice-to-Have Skills Description:

• Any Object-oriented language: Java
• Domain-Driven design and Microservices: springboot
• Exposure to Capital Markets applications