Job Description
Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
We are currently looking for Technical Delivery Architect (Post Sales) who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
Technical Delivery Architect (Post Sales)
About the Function:
This role provides End to End technical leadership and ownership for post sales engineering of customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design-related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution / changes across multiple systems/platforms/applications. Also plans and implement processes and systems for effective delivery of complex solutions sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.
Key Responsibilities:
- Post-sales design documentation, implementation and migration of advanced complex solutions for enterprise customers. Complex solutions consist of multi-product services. The TDA’s role is to ensure that these services interoperate and integrate into the customer environment.
- Such products consist of but are not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP, Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud Services, Managed Hosting and Complex Migration Planning, Etc.
- In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad understanding across the technical landscape within Telecommunications and Enterprise IT architectures and have a natural ability to converse with both technical and executive audiences.
- Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON, etc.
- The TDA will own the technical delivery of customer solutions and will be the technical interface between the customer, product teams and project management during service delivery.
- Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined prior to contract signature. The TDA accepts technical ownership of the solution at the point of contract signature.
- Engaging with and supporting pre-sales during contracting, with project management during service realization and the training of Service Assurance, through design, delivery and handover into lifecycle management.
- Lead customer-facing technical workshops in the delivery phase requiring excellent communication
- with the ability to articulate technical concepts clearly to all levels of competency.
- 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.
Qualification and Experience Required:
- 8+ years industry background.
- Experience & expertise in minimum 2 SDWAN OEMs design & deployments (Cisco, Versa and Fortinet preferred).
- Expert Level certification (Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider, etc.
- Application Acceleration and Optimization.
- Excellent communication and documentation skills.
- Design related background.
- Ability to demonstrate technical knowledge & industry best practices under pressure.
- Basic Coding skills are desirable.
- Telecommunication Product or Solution Design related background.
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS:
Consultant Name : Seema Verma
Avensys Consulting Pte Ltd
EA Licence 12C5759
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