Job Responsibilities:

• To attend to all sales inquiries, RFP/ITQ and tenders in a prompt and timely manner, within 24- 48 hours.

• Prospect and qualify new leads through various channels, such as inbound calls, cold calling, whatapps, email marketing, online inquiries, Philippines contact center.

• Contacting prospects and partners through various channels – reaching out on WhatsApp, telephone and/or emails.

• Gather critical information to prepare Sales Managers for the demos/meeting

• Deliver compelling sales pitch and proposals that highlight the value of our products or services.

• Execute lead allocation to best-fit sales manager to increase closing rate.

• Scheduling sales meetings and web demos – perform follow-ups for missed appointments and rescheduling of appointments.

• Execute and assist Sales Managers in effective sales strategies to convert leads into paying customers.

• Monitoring sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.

• Build and maintain strong relationships with prospects and existing clients to ensure satisfaction and retention.

• Collaborate with other departments, such as marketing, sales, partnership and support to ensure a seamless customer experience.

• Support all sales and marketing initiatives, including ad-hoc roadshows/events

• Collaborate with PHP call center in acquiring quality leads for web demos.

• Prepare and deliver lead allocation reports and presentations.

• Consistently update Hubspot, ensuring data integrity.

Job Qualification/Requirements:

• Diploma/Advanced Diploma/Degree in any field

• A minimum of 1-2 years of experience in a B2B environment, especially within the service and consulting industry

• Knowledge in HR solution system or HR function would be at advantage.

• Ability to provide good customer service.

• Strong communication skills and a pleasant personality.

• Ability to adapt to changes and evolving business needs.

• Able to work independently in a fast-paced environment and display abilities as a good team player.

• CRM (Hubspot) and automation tools familiarity is a plus.

• Interest in sales

• This position would require communicating with Chinese speaking client

Mon to Fri 9am to 6pm

Working Days & hours: 5 days, Mon – Fri , 10am – 7pm

Location: Pasir Panjang

Job scope:

- Provide customer service, product knowledge and recommendations to retail customers.

- Assist in inventory management and housekeeping at the retail outlets.

- Maintain daily housekeeping of the outlet; ensuring cleanliness and organize store front.

- Maintain and manage the POS/Cashier

- Assist in ad-hoc job scope assigned by store manager/supervisor.

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are looking to hire energetic and resourceful individuals with excellent interpersonal communications skills to join our team. You should possess the following experience and attributes:

> Proven front line sales experience, including making cold calls which forms a necessary part of leads generation;

> Warm personality with strong communications skills;

> Able to learn and understand the key selling points of our accounting services offerings;

> Tenacious and able to overcome challenges of a direct sales role;

> Highly motivated and willing to perservere and hone your selling skills;

> Strong desire to develop professionally in sales and to grow with our team;

> Experience in the SME market will be a significant advantage;

note: This position will be supported under the WSG Career Trial scheme

As a Sales Engineer / Senior Sales Engineer, you will join our dynamic sales force in developing new businesses and providing professional solutions to our potential clients. Identify new sales opportunities through prospecting.

Job Description:

• Originate and close opportunities to develop new market segments, product groups and channels.
• Identify and canvass new sales opportunities and market through prospecting.
• Develop and plan sales strategies to meet monthly sales targets and progressive KPIs.
• Respond efficiently to customers’ technical or commercial queries and consistently meets customers’ expectation.
• Work closely with General Manager to develop and implement sales and service strategies to achieve committed sales target.
• Work closely within Sales Department to manage and expand existing business and contribute to meet sales KPI.
• Travelling to be expected.

Requirements:

• Diploma or Degree in Engineering, preferably in Marine, Mechanical or Mechatronics field.
• Have a strong and successful sales experience for more than 5 years in marine industry.
• Positive working attitude and self-motivated.
• Preferred who are familiar with 2-Stroke & 4-Stroke Engines, Engine Components MRO.

Additional Information:

• 5 days’ work week
• Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa.
• Variable bonus and better medical benefits.
• Career growth & learning opportunity.

• Manage existing accounts expansion as well as open new markets in the regions

• Contribute to the growth of sales, build strategic partnerships with clients and drive sales strategy of the company

• Build strong network of clients, and hold key relationships with customers in the organization

• Responsible for delivering expected sales revenue target and profitability. Build strategic partnerships with clients and drive sales strategy of the company

Requirements

1. Required prior experience dealing in satellite/telecommunication equipment’s with regions exposure.

2. Good experience in managing partners and distributors

3. Frequent travelling involves to SEA regions

Mon to Fri 9am - 6pm

Job Description

• Support and manage day to day sales operation.
• Processing of quotation, sales order, purchase order, delivery order and invoicing
• Support the generation of sales either by cold calling or of incoming queries from different platform
• Assist in providing effective solution that fit clients’ requirement.
• Keep close connection with clients as required
• Perform project coordination, ensuring project go as plan and on schedule.
• Work closely with internal teams
• Support the preparation & submission of relevant reports and documents.

Job Requirement

• Diploma in any relevant discipline.
• Work experience in sales administration / support function
• Computer literate with good knowledge in Microsoft Office
• Team player with good communication skills
• Customer service oriented

Job Description

• Industry/ Organization Type: Precision Component Parts Manufacturing
• Position Title: Sales Manager (Outdoor Sales)
• Working Location: Woodlands
• Working Hours: Monday – Friday, 8.30am – 6pm
• Salary Package: Up to $7,000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Develop productive, professional relationships with key personnel to acquire new accounts.
• Coordinate involvement from company personnel, including support, service, and management resources, to meet account performance objectives and satisfy customer expectations.
• Meet targets for profitable sales volume and strategic objectives within assigned accounts.
• Continuously assess, clarify, and validate customer needs.
• Lead solution development efforts that best address customer requirements, coordinating necessary company personnel involvement.
• Achieve the assigned sales quota within designated accounts.
• Meet expectations for profitability.
• Fulfill customer objectives as defined by company management.
• Complete customer account plans to company standards.
• Maintain high customer satisfaction ratings in line with company's objectives.

APPLY NOW!!!

• Minimum Degree holder in any discipline with at least 5 years of experience in a managerial sales role.
• Knowledgeable with silicone rubber, plastic injection, and/or metal precision components for non-functional parts.
• Extensive network and strong relationships with high-level commodity/sourcing decision-makers.
• Proven resourcefulness in identifying market opportunities.
• Results-driven with a strong focus on achieving targets.
• Willingness to travel internationally.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71126 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Serial System Ltd, a SGX mainboard listed Company, is a leading electronic component distributor in Asia Pacific, offering design support, technology solutions and services, materials planning and inventory management. We invite a suitably qualified candidate to fill the following position:

SAP Support Specialist

Responsibilities:

• Understand the design and configuration requirements of SAP modules to meet the business needs of companies
• Provide L1 and L2 SAP support across FICO/ SD/ MM/ BW/AA modules
• Assist Corporate and Regional finance & Operation business owners in process re-engineering
• Follow up incidents which are L3 until completion
• Understand users’ requirements and escalate with the project team for change request initiatives
• Work with Cross-functional SAP team, non-SAP team, finance and business users within the organization
• Record local requirements and communicate closely with Core IT Team to improve our business process and ERP functions
• Participating in various SAP project, enhancement, roll-outs and post go-live support
• Handle SAP user authorization setup and prepare authorization related audit documentation
• Support SAP related business functions
• Guide junior members of the team
• Conduct user training
• Perform ad-hoc duties assigned by the supervisor

Requirements:

• Minimum Diploma in Computer Science, Engineering or equivalent discipline
• 1-2 years of IT support related to SAP Applications
• Experience in FICO implementation, customization, data migration and cutover activities will be advantageous
• Excellent written and communication skills in both English and Mandarin Chinese (To liaise with Chinese speaking associates)

Interested candidates are invited to email their resumes and expected salary.

We regret that only short-listed candidates will be notified.

Why Join us:

Supportive Team Environment: Supports each other & values your success.

Career Growth: Through hands-on training & skill development opportunities.

Work-Life Balance: Find a healthy balance between work and personal life here.

Job Description

• Execute a project effectively once a project order is being received
• Have a complete understanding of the requirements of the project and the delivery schedule
• Liaise with purchasing team with regards to the procurement of the items
• Work with various departments to problem solve and mitigate arising issues such as facilitating changes in project requirements in terms of products or the delivery schedule.
• Handle the billing for each project in an accurate manner
• Maintain excellent control on inventory to facilitate timely shipment and delivery, thereby maximising customer satisfaction and minimising cost;
• Plan, schedule as well as coordinate materials availability to meet customer requirements
• Engage in regular meetings with internal departments to review project, production and procurement updates

Requirements:

• Diploma or Degree in administration
• 2 years' experience in a related customer-facing field (Eg, Customer Service, Order Processing, Sales Coordination, etc)
• Working experience in import/export or related environment
• Working knowledge and experience in SAP system
• Able to analyze information quickly and accurately
• Excellent planning, communication and problem solving skills with an eye for details;

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Position: Implementation Support Specialist
Contract Duration: 1 year (3 openings)
Preferred Background: Candidates with experience as Nurses or Pharmacy Technicians
Salary Range: $2,500 - $3,200/month
Completion Bonus: 1-month salary upon completing the contract

Working Hours:

• Implementation Phase:Morning: 7:00 AM to 3:30 PM
  Afternoon: 1:30 PM to 10:00 PM
  Night: 9:00 PM to 7:00 AM
  
• Post-Implementation Phase:Morning: 7:00 AM to 4:30 PM
  Afternoon: 10:30 AM to 7:30 PM
  Night: 7:30 PM to 7:00 AM
  

Allowances:

• Standby, rotating shift, and night shift allowances during the implementation phase.

Key Responsibilities:

• Manage emails and document transfers to SharePoint for internal access, primarily using Excel.
• Coordinate appointment bookings with various stakeholders.
• Ensure timely and accurate document storage in SharePoint within the next working day.
• Prepare weekly and monthly statistical reports for internal and external customers.
• Handle stress with quick turnaround demands from clinics.
• Independently manage feedback and resolve issues for external clients and internal stakeholders.
• Assist in proposal preparation, pricing requests, execution, and follow-ups.
• Collaborate effectively with sales, shared services, call center, operations, and other internal teams.

To apply: Email your resume to:

We are hiring a technical support sepcialist with following Skills with 5 years’ experience ( awning Pipe, Steel, beams,installation of small construction equipments)

1 Able to read and interpret structural drawing for awning and steel work .

2 Take onsite measurement

3 Cut and fit material (as per drawing)

4 Able to weld material

5 Have valid Singapore class 3 driving license

6 Other job tasks when allocated by supervisor

7 Good knowledge of gas cutting and handle torch.

8 Able to do long working hours (able to work on Saturday and Sunday )

9 Able to carry weight manually ( 20KG to 25 KG )

10 must have construction safety supervisor course.

11 open for all nationality (Singaporean/ PR are preferred)

Send your Resume to: [email protected]

Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

• Well Established Company
• Basic up to $3500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tagore / Upper Thomson
• Working hours: 8.30am – 5.30pm (Monday - Friday)

Job Descriptions:

• Evaluate and handle the processing of all sales orders and administrative transactions.
• Monitor, co-ordinateand negotiate with suppliers on delivery schedules/shipments to ensure on-time deliveries.
• Coordinate with freight forwarders for the shipment of goods with competitive freight cost.
• Preparing full sets of shipping documentation.
• Co-ordinate suppliers’/distributors’/clients’ claims for shipping discrepancies such as damages, short shipment, over shipment, pricing etc.
• Attend weekly sales meetings and provide updates on delivery schedules.
• Any other ad hoc duties as assigned.

Requirements:

• Sales Support role with experience in shipping arrangement will be a plus

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492

About the role

We are seeking an enthusiastic and dedicated IT Support Specialist to join our team at GenScript Biotech (Singapore) PTE. LTD. in the Kallang Way Central Region. In this full-time role, you will be responsible for providing efficient and effective IT support to our APAC users, ensuring their technology needs are met and their productivity is maintained.

What you'll be doing

• Respond to and resolve IT-related inquiries and issues from users in a timely manner
• Provide first-line technical support for hardware, software, and network-related problems
• Diagnose and troubleshoot a variety of IT issues, escalating complex problems to the appropriate team
• Assist in the deployment and configuration of new hardware and software
• Maintain accurate records of support activities and incidents
• Contribute to the continuous improvement of IT support processes and procedures
• Collaborate with cross-functional teams to ensure seamless IT service delivery

What we're looking for

• Minimum 3 years of experience in a similar IT support role, preferably in a fast-paced, multinational environment
• Strong knowledge of hardware, software, and network troubleshooting
• Proficient in using various IT support tools and applications
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
• Proactive problem-solving skills and the ability to work independently or as part of a team
• Familiarity with ITIL frameworks and best practices is a plus
• Fluency in English and Mandarin is required as the role requires close collaboration with our team in China

Overview

The Procurement Specialist is responsible for ensuring items or services are purchased from specified suppliers and are delivered upon agreed terms and conditions, seeking maximum value for the company including agreed time and cost. The Procurement Specialist is responsible for delivering high-quality purchasing services on a day-to-day basis according to defined procedures, respecting quantity, quality and timing. This person ensures quality of services provided and contributes to improvement and knowledge management of purchasing processes.

Responsibilities

· Execute the Purchase Order (PO) management workflow starting from PO creation, issuance, monitoring, coordination with suppliers and internal stakeholders.

· Driving business outcomes with tracking the status of POs, identify and react on immediate shortage to ensure timely delivery.

· Ensure that a PO is created and maintained correctly (prices, currencies, quantity, delivery dates etc.), and follow up on any issues related to PO creation.

· Use SAP to perform tasks related to PO execution and maintenance, exception messages, track demand and supply situation,nonconformance management, return to vendor (RTV) process, payment issues and procurement key metrics reporting.

· Manage day-to-day interactions with suppliers, Procurement Specialists in hub, planners and other Supply Chain functions, i.e. Sourcing and Supplier Leaders.

· Collaborate with internal departments to understand their requirements for goods and services.

· Apply end-to-end supply chain process knowledge in daily tasks to deliver results effectively in the wider organization.

· Perform problem solving and sound decision-making for issues with users.

· Escalate complex issues to the Supply Chain Lead.

· Support Sourcing team in Parts and Process Qualification process for First Article (FA) PO execution.

· Generate and analyze procurement reports to uncover insights and deliver impactful updates to internal teams, enabling informed decision making by stakeholders.

· Track deviations and raise nonconformances in QUEST.

· Propose documentation changes and process improvements when required.

· Participate in continuous improvement projects.

· Use all required procurement tools when required or mandated by process (Ariba, ASL, QUEST, Global Traceability portal).

· Ensuring compliance with regulatory requirements, company policies, and sustainable/ethical standards in procurement activities.

Job Requirement

· Knowledge of supply chain and procurement

· Strong personal computer skills required

· Prior experience as a functional user with business systems such as SAP and ARIBA

· Proficient in Microsoft Excel (vlookup, pivot tables), PowerPoint.

· Ability to communicate effectively and professionally both verbal and written

· Strong problem solving and analytical skills.

· Proactive attitude towards work, teamwork, and cooperation.

· Ability to prioritize and multitask with excellent organizational skills.

Roles & Responsibilities

If you enjoy interacting with people and are a driven individual who strives on challenges, we want you to join us.

About Us

Winz Alliance is rapidly growing and we are expanding to better connect and serve our customers.

Why Join Us

With well-crafted step-by-step scripts and quality leads, we provide what you need to excel in telemarketing. Your determination and our support will be a powerful combination for your success.

Job Responsibilities

• Making cold calls to prospects within Singapore.
• Arrange appointments for MAS-regulated financial products.
• Provide follow-up and coordination.

Job Details

• Salary: $12 - $15/hr
• Work schedule: Mon to Fri, 9am - 6pm

Job Requirements

• Proficient in English
• Able to work independently while following our script.
• Resilience.
• Prior telemarketing experience is an advantage but not required.

How to apply

Shortlisted candidate will be contacted.

Job Responsibilities:

1.Influencers development: Search, contact and cooperate with local influencers on Instagram, TikTok, Youtube etc that match the brand, and maintain long-term cooperative relationships with established high-quality influencers to promote brand marketing goals.

2.Send samples and urge manuscripts: Apply for sample delivery, pay attention to logistics dynamics, and ensure that influencers receive products in time; follow up on production schedules to ensure that influencer content is published on time.

3.Content creation: Provide creative support and guidance to ensure high-quality influencer content output.

4.Data analysis: Organize and record influencer-related materials and data, analyze the advantages and disadvantages of materials, and put forward improvement opinions and suggestions.

Job Requirements:

1. College degree or above

2. More than one year of influencer operation experience, with relevant KOL and MCN resources preferred

3. Strong communication and negotiation skills

4. Familiar with various social media platforms, understand the dynamics of online influencers and short video and live broadcast industries

5. Have data analysis skills and teamwork spirit 6. Experience with social media management (Facebook, Instagram, Tiktok) is a bonus

Responsibilities:

• Teach students with diverse learning needs, providing appropriate support and instruction in small groups or individual settings.
• Manage a caseload of students, coordinating with teachers and parents to ensure their progress and well-being.
• Oversee the student referral process and maintain accurate records.
• Develop and monitor individualized learning plans and follow up on student progress.
• Provide targeted support in areas such as literacy and math as needed.
• Collaborate with teachers to identify student challenges and recommend effective teaching strategies.
• Participate in parent-teacher conferences as necessary.
• Maintain confidential student records and ensure their accuracy.
• Conduct evaluations to assess student needs and abilities.
• Work with teachers to implement differentiation strategies during planning and instruction.
• Coordinate with external agencies to provide additional resources for students and families.
• Organize professional development opportunities for staff and parents.
• Contribute to curriculum development, extra-curricular activities, and school events.
• Support school initiatives and collaborate with various departments as needed.
• Ensure adherence to school policies and guidelines.
• Provide relief teaching and student supervision when required.
• Participate in staff meetings, training programs, and school-wide events.
• Stay updated with the latest educational practices and professional development.
• Follow safety protocols and ensure students are informed of evacuation procedures.
• Perform additional tasks as assigned by school leadership.

Requirements:

• A Degree in Education, Special Education Counselling , Psychology, or related field.
• At least two years full time teaching experience preferred.

Role and Responsibility :-

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, hering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Skills and Experience Required:

• At least 2 years working in an L2 Application Support Environment
  
  Core technical competency required :
  • Linux; Unix Shell Scripting
  • SQL (MYSQL/MSSQL)
  • Java/Web-based (Troubleshooting & debugging skills)
  • OpenShift/Docker
  
  Good to have experience:
  • AngularJS
  • ActiveMQ
  • Elastic Search
  • Application Monitoring Tools
  • CI/CD (Continuous Integration & Continuous Deployment)
  • Python
  • Microservices concept
• Experience in application implementation projects in financial institutions would be advantageous.
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Proactive and able to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.

Working Hours :-

• 9 to 6PM
• There is no shift however if any issues in production, the candidate must take ownership of resolving the issues.
• For releases it will be weekend and candidate must be flexible to come to office on weekends to manage change releases. comp off will be given accordingly for the weekend support.

Work Location: Changi business park or MBFC

Job Responsibilities:

• Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and IT related devices. Troubleshoot, diagnose, and resolve issues.
• Troubleshooting and Issue Resolution: Quickly assess technical issues, diagnose problems, and determine the best solutions to address user inquiries. This includes software troubleshooting, application errors, and system configuration issues. Interact with users to understand the issues they face and provide timely solutions. Maintain a positive, customer-focused attitude.
• Audio & Video System Support: Manage the setup and troubleshooting of audio and video conferencing systems, ensuring smooth operation for meetings and remote communication.
• Ticket Management: Log all support requests in a ticketing system, track the progress of each ticket, and ensure timely resolution or escalation when necessary.
• Escalation of Unresolved Issues: Direct unresolved or complex issues to the next level of support personnel or related teams when required, ensuring that escalated cases are managed with continuity and efficiency.
• System Monitoring: Continuously monitor system performance and proactively address potential issues to ensure smooth operations. Report incidents and suggest preventive measures.
• Software and Hardware Setup: Install, configure, and update software and hardware as required by the organization. Maintain an inventory of all IT assets.
• User Account Management: Set up and manage user accounts, permissions, and passwords, ensuring security protocols are followed.
• Documentation: Maintain detailed records of all IT issues and solutions for future reference. Create user manuals or guidelines when necessary.
• Training Manual Creation: Write clear, user-friendly training manuals and support documentation to aid customers and employees in resolving common technical issues and using new applications effectively. Provide training sessions or guidance to end-users on common issues, new software, or equipment usage.
• Network and Security Assistance: Assist with basic network troubleshooting and basic security issues, such as network connection, virus removal and adhere to organizational IT security policies.
• System Updates and Maintenance: Perform regular updates, backups, and maintenance on IT systems to keep them running efficiently.
• Additional Ad Hoc Assignments: Take on other ad hoc assignments as assigned, including tasks such as inventory tracking, assisting in the onboarding process, and preparing reports on common support issues.

Job Requirements:

• Diploma in Computer Science, Engineering or any related discipline
• Good knowledge of System Administration and Networking
• Possess at least 1 year of network experience
• Meticulous, good interpersonal and communication skills.
• A team player and willing to learn.
• Able to work independently or with little supervision

JOB PURPOSE

The role as Support Engineer functions as Level 1 and 2 Support for Applications, Hardware and related processes in the IT Department for group operations.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Provide 1st level IT technical support to end-users.
• Assist end users to resolve 1st level requests related to hardware, software and network issues.
• Assist project team in delivery of project tasks.
• Ensure meeting users’ expectation by providing efficient and timely support.
• Provide regular feedback, updates and recommendations for improvement to Manager.
• Ensure compliance with Group and IT policies & procedures at all times.

Job Requirements

• Minimum ITE or Diploma in Information Technology, Computer Science or equivalent.
• Fresh graduates are welcome, training will be provided.
• Possess basic knowledge of Hardware/Software and Operating Systems.
• Positive work attitude, reliable and responsible personality.
• Ability to communicate and work well within a team environment.

• The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.

• The Candidate must possess a minimum of FIVE (5) years’ professional experience in the IT or Infocomm industry.

• The experience shall emphasize on operational support and maintenance activities. The Candidate shall have at least FIVE (5) years of working experience in Singapore and proficiency in the maintenance of web applications.

• This includes expertise in both system administration and operational support aspects. The Candidate must possess experience in supporting government projects and applications.

• They shall be proficient in providing Level 1 and Level 2 support for applications, demonstrating the ability to perform the following activities:

• Grants and reactivate access rights for user accounts via requests raised in a ticketing system. Assist with system testing and verifications following infrastructure changes and system patches.

• Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.

• Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).

• Perform maintenance tasks and documentation reports in periodic and/or unplanned manners (ad-hoc requests), as follows:

• Generate reports for user access, application reviews, and other statistics purposes

• Perform User management and KPI management tasks.

• Prepare production deployment for bug fixes and system enhancements.

• Monitor schedule jobs / interfaces and follow up with remedy actions when necessary.

• Conduct housekeeping of system logs and project documents when necessary.

• Transcode files (e.g. media, document, etc.) for applications and servers.

Job Opportunity: Customer Service Support

Location: Somerset
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

Salary: up to 4330

Duration: 12 months

Key Responsibilities:

• Complaint Resolution:Independently resolve complaints effectively and in a timely manner, adhering to the firm’s service standards.
  
• Customer Queries & Feedback:Deliver timely, high-quality responses to customers’ queries and feedback received at various customer service touchpoints.
  
• Surveys & Callbacks:Manage customer surveys and callback activities with accuracy and efficiency.
  
• Projects & Reporting:Assist in delivering projects and compiling monthly statistics.
  
• Additional Duties:Perform other tasks as assigned to achieve the firm and department goals.
  

How to Apply: Send your resume to:

Responsibilities:

• Handle account reviews, KYC, and document management.
• Coordinate billing, payments, and MIS reporting.
• Track SLAs and respond to account-related inquiries.
• Perform administrative tasks and upload documents to the system.

Requirements:

• Diploma or higher.
• 2+ years of experience in a similar role.
• Good communication and interpersonal skills.
• Strong organizational and multitasking abilities.

• Support large scale IT infra environment on 24/7 basis; Ready to work in shifts and standby support
• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure
• Identifying and resolving technical issues; support day to day operations
• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Attend to incidents and problem resolution within stipulated SLA
• Support SRs and changes; Follow the ITSM process
• Administer and maintain the system; Maintain availability and optimal performance of the systems
• Maintaining and updating technical documents and procedures
• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
• Interface with different stakeholders in the project (security team, customers, infra and application teams)

Requirements:

• Degree in IT, Computer Science or equivalent
• Minimum 5 years of IT support and programming experience in Windows Servers, IIS, .Net Framework,C#,VB, Asp.Net, PowerShell, Javascript
• Experience in monitoring, tuning and troubleshooting of IIS, .Net Framework related issues.
• Good understanding of server, Operating systems, network, firewalls, Load balancers, Active Directory, Database, etc.
• Good knowledge in ITIL
• Good troubleshooting and communication skills
• Able to work well in a team environment
• Shift work is required for this position on 24x7 on rotational basis, including weekends and public holiday.
• 12 hours rotating shift as per duty roster (including 1 hour lunch break) including Saturday, Sunday and PH.
• 2 days work, 2 days off