AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are seeking a highly skilled LCS Support Analyst.

As a key member of our development team, you will play a crucial role in designing, implementing, and maintaining innovative web applications while ensuring their quality through effective testing practices. If you are passionate about creating robust and reliable software solutions and possess a solid foundation in both development and testing, we invite you to apply.

Job Type: One-year Renewable Contract

Job Description:

Job and Responsibilities: -

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL

· programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Shift Timings:

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are seeking a highly skilled LCS Support Analyst.

As a key member of our development team, you will play a crucial role in designing, implementing, and maintaining innovative web applications while ensuring their quality through effective testing practices. If you are passionate about creating robust and reliable software solutions and possess a solid foundation in both development and testing, we invite you to apply.

Job Type: One-year Renewable Contract

Job Description:

Job and Responsibilities: -

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL

· programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Shift Timings:

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

On-Site Bakery Support: Visit client bakeries regularly to provide hands-on assistance in daily operations, ensuring that baking tasks are completed according to the bakery's quality standards. Assist in preparing baked goods like cakes, bread, pastries, and other items.

Training & Mentorship: Support the training and development of new bakers. Provide guidance on baking techniques, equipment use, recipe adherence, and kitchen safety. Monitor new staff’s progress and offer constructive feedback.

Client Relationship Management: Act as a key point of contact between our team and client bakeries. Offer personalized support to clients to help optimize their bakery operations and improve product quality.

Quality Control & Consistency: Ensure that baked goods meet established quality standards. Monitor consistency in production and address any issues or inconsistencies immediately. Help clients troubleshoot any operational challenges that arise in the kitchen.

Recipe & Procedure Adherence: Ensure that bakery recipes and procedures are followed correctly. Provide guidance on adjustments or improvements where necessary to meet clients' needs or preferences.

Inventory & Equipment Management: Assist with monitoring inventory levels, order supplies, and help with equipment maintenance when needed. Ensure clients have the tools and ingredients required for efficient operations.

Operational Support: Help streamline bakery operations, offering advice on workflow, timing, and production schedules to improve efficiency.

Customer Support: Assist clients in understanding and troubleshooting customer issues related to bakery products. Offer recommendations and solutions to improve client satisfaction.

Health & Safety Standards: Ensure that proper health and safety standards are adhered to on-site, including cleanliness, food safety, and safe handling of baking equipment.

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

JLL Technologies is a tech-focused division of Jones Lang LaSalle, a world leader in real estate services and a Fortune 500 company. This role is part of an embedded team that collaborates with strategic clients, primarily focusing on one of the largest software companies headquartered in Silicon Valley. The Senior Support Analyst is responsible for providing data operations support to JLL client(s) through thorough data analysis and integrity checks, and is ideal for someone eager to engage directly with clients and partner with JLL leadership to shape the long-term direction of their role. The role requires effective interaction with clients, account leadership, and cross-functional teams in a fast-paced environment that demands the ability to manage multiple activities and delight clients simultaneously.

JLL Technologies is a tech-focused division of Jones Lang LaSalle, a world leader in real estate services and a Fortune 500 company. This role is part of an embedded team that collaborates with strategic clients, primarily focusing on one of the largest software companies headquartered in Silicon Valley. The Senior Support Analyst is responsible for providing data operations support to JLL client(s) through thorough data analysis and integrity checks, and is ideal for someone eager to engage directly with clients and partner with JLL leadership to shape the long-term direction of their role. The role requires effective interaction with clients, account leadership, and cross-functional teams in a fast-paced environment that demands the ability to manage multiple activities and delight clients simultaneously.

Responsibilities:
● Provide guidance and mentorship to junior member(s)
● Work closely with real estate and transaction teams to ensure timely and effective fulfillment of needs
● Conduct monthly quality assurance checks and maintenance on production data to ensure their fit-for-purpose, thereby maintaining data integrity and accuracy across multiple systems and tools
● Provide data operations support to client(s), including updating of portfolio metrics, descriptive analysis and configuring portfolio scenarios
● Prepare presentation decks to a high standard of quality
● Understand and anticipate client needs, proactively addressing their queries and concerns in a timely and professional manner
● Continuously seek opportunities to improve existing applications, processes and workflows, increasing efficiency and reducing errors

Requirements:

• Bachelor's degree in a relevant field (Engineering, Computer Science, Facilities Management, etc.). Advanced degree preferred.
• Proven experience in managing smart building initiatives or similar complex real estate projects.
• Strong understanding of smart building technologies, IoT, automation systems, and related concepts.
• Excellent project management skills and ability to multitask in a fast-paced environment.
• Experience working with cross-functional teams and managing multiple stakeholders.
• Strong analytical and problem-solving abilities to address technical issues and drive process improvements.
• Exceptional communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Proactive and self-motivated mindset with the ability to take ownership of projects and drive them to successful completion.
• Familiarity with sustainability practices and green building certifications is a plus.
• Flexibility to travel within the Asia Pacific region as required.

Key Responsibilities:

• Assist in applying for Employment Pass (EP) and other work passes via MOM portal.
• Handle inquiries and correspondence with MOM regarding work passes and other HR-related matters.
• Coordinate and communicate with candidates regarding the onboarding process, document collection, and compliance requirements.
• Provide administrative support, including maintaining HR records and ensuring data accuracy.
• Liaise with hiring teams and external stakeholders to streamline HR operations.

Requirements:

• Prior experience in HR administrative roles, particularly in Singapore's employment and MOM compliance processes.
• Familiarity with the MOM portal and EP application procedures.
• Strong communication skills to effectively engage with candidates and team members.
• Detail-oriented, proactive, and well-organized in managing administrative tasks.

Preferred Skills:

• Experience in supporting recruitment teams.
• Knowledge of Singapore labor laws and regulations.

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

• Develop, test and maintain high-quality software solutions using Kotlin, SQL, Java, Oracle, Openshift/Cloud, Spring Boot and Http4k
• Collaborate with cross-functional teams to design and implement new features and enhancements
• Provide technical guidance and mentorship to team members, fostering a collaborative and productive work environment
• Ensure adherence to best practices in software development, including code reviews, testing and documentation
• Troubleshoot and resolve complex technical issues, providing L3 support when necessary
• Lead and manage the team responsible for L2 support, ensuring timely and effective resolution of issues
• Continuously improve the development process and contribute to the overall success of the team

What Will Make You Shine

• Bachelor Degree of Computer Science or relevant course/ study
• Min 5 years of experience in the relevant field
• Proficiency in Kotlin, SQL, Java, Oracle, Openshift/Cloud, Spring Boot and Http4k
• Proven experience in software development
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• A proactive and positive attitude, with a passion for technology and continuous learning

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

1. Apply and tell us about yourself

2. Go through some standard interviews:

• General interview with a recruiter
• Technical interview with our technology experts
• Manager interview or Offer interview with a hiring manager

3. Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

Key Responsibilities and Duties

· Coordinate all IT Tasks of the project.

· Collaboration with 2nd and 3rd level of support of company.

· Familiar with CCTV installation and configuration

· IT assets documentation & administration.

· Able to manage multiple complex technical issues.

· Planning and installation of new site offices

· Active Directory knowledge

· File server administration

· ITIL cert is preferrable.

· CCNA or equivalent cert is preferrable.

· Any other IT tasks as assigned.

Requirements

· Proven experience as IT Technician or relevant position.

· Excellent diagnostic and problem solving skills.

· Excellent communication ability.

· Outstanding organizational and time management skills.

· In-depth understanding of diverse computer systems and networks.

· Good knowledge of internet security and data privacy principles.

· Certification as IT Technician will be an advantage (e.g. Comp TIAA + Microsoft Certified IT Professional)

Job Purpose:

To provide administrative and operational support to Relationship Managers (RMs), ensuring smooth account servicing, KYC reviews, and account monitoring while maintaining compliance with regulatory standards.

Key Responsibilities

• Assist RMs with day-to-day administrative tasks, client communication, and follow-ups.
• Support account opening, maintenance, and closure processes.
• Coordinate KYC reviews, gather required documents, and ensure timely updates.
• Monitor client accounts for unusual activity and compliance with bank policies.
• Prepare reports, manage records, and ensure data accuracy.
• Act as a liaison between internal teams to facilitate smooth operations.

Key Requirements

• Bachelor’s degree in Business, Finance, or related field.
• 2-3 years’ experience in banking, financial services, or a similar role.
• Knowledge of KYC processes, banking operations, and compliance standards.
• Strong organizational, communication, and problem-solving skills.
• Proficient in MS Office; ability to multitask and meet deadlines.

Established in 1998, Milkyway International Chemical Supply Chain is a leading integrated chemical logistics service expert and innovator with a head office in Shanghai, China, and multiple locations in Asia, Europe, and the United States. We are a publicly listed company on the China mainboard with over 3900 employees and CNY 12 billion in revenue in 2022. Our core business includes global forwarding, tank & tanker, project & chartering, regional transportation, regional warehousing, chemical distribution, and environment protection. We take pride in providing outstanding service to the World's Fortune 500 companies, and we truly believe our employees are the most valuable assets. Every talent that is joining Milkyway Asia Pacific headquarter in Singapore will be making an impact in its history!

Please visit http://mwclg.com/global for more information.

Position: IT Helpdesk Support

Location: Singapore

Job Responsibilities:

• Be responsible for the company's network, service equipment, the daily operation of desktop and management of the company's IT operation
• Provide on-site service support and handle the installation and maintenance of client's computer desktop, hardware and network equipment
• Be responsible for debugging and troubleshooting the video conference system
• The installation, debugging, configuration and maintenance of the desktop equipment (e.g. desktop, notebook, printer, printer, video conference, telephone, etc.)
• Communication with users to ensure the normal operation of the system
• Normal maintenance of network and computer room management (configured switches and firewalls basically)
• Management of the company's IT assets
• Other IT works assigned by the department manager and work report

Job Requirements:

• College degree and above, major in computer and other related fields
• Familiar with the basic network technology, the working principle of TCP/IP protocol, proficient in the configuration of brand network equipment such as Feita and Cisco, and experienced in the operation and maintenance management of computer room is preferred
• Familiar with mainstream systems such as Windows and Mac operating systems, common conference systems and equipments such as Polycom/Cisco/Teams. Experienced in deploying and debugging systems related to AD domain is preferred
• Good communication skills, initiative in work, strong learning ability, teamwork spirit, ability to work under pressure, strong sense of responsibility and service
• More than three years of relevant IT helpdesk experience. Experienced in system research and development with logical thinking is preferred
• Handle common computer hardware and software failures independently
• Accept the occasional business trip and hardworking
• Proficient in both English and Mandarin

We're an innovative pediatric therapy center situated in Orchard Road, dedicated to providing comprehensive educational support to individuals with diverse learning needs.

We are seeking a compassionate and skilled Learning Support Teacher/ Therapist o join our team. You will work closely with students, parents, and educators to develop and implement personalized learning strategies that address the unique needs of each student.

Job Responsibilities

a) Provide one-to-one or small groups for therapy sessions to school aged children with mild to moderate learning difficulties., specific learning difficulties and/or children with emotional or behavioral concerns.

b) Teaching in all-inclusive approach which includes curriculum, remediation, and cognitive skills training (e.g., memory, Visual skills and Auditory and listening skills etc).

c) Conduct comprehensive assessments to identify students' learning strengths and challenges.

d) Develop individualized education plans (IEPs) that align with each student’s needs and goals.

e) Ability to arouse and sustain interest /involvement from children through varied activities.

f) Collaborate with teachers, parents, and other professionals to ensure a holistic approach to student support.

g) Monitor and document student progress, adjusting interventions as necessary to achieve desired outcomes.

h) Provide guidance and training to educators and parents on effective strategies to support students with learning differences.

i) Ability to participate in and contribute to multi-disciplinary assessment, planning, implementation, and evaluation process.

What We Offer:

1. Full-Time position: Availability to work Tuesday to Saturday.
2. Opportunities for professional development and advancement.
3. A supportive and dynamics work environment that fosters growth and collaboration.
4. Work in a multidisciplinary team of professionals, including speech therapists, teachers, and psychologists.
5. A competitive remuneration package with attractive benefits.

Requirement

1. Degree in Psychology / Education (Special Education) or Early Childhood (Special Needs).
2. Familiarity with MOE primary/ secondary school curriculum ( subjects include English, Chinese, Maths and Science)
3. Able to teach Literacy and Mathematics up to ‘O’ level curriculum.
4. Received specific training in literacy and phonics programs e.g., Orton-Gillingham Approach, Lindamood-Bell program, Dyscalculia, and numeracy teaching.
5. Experience working with children with developmental and/ or learning difficulties e.g., Dyslexia, Dyscalculia, Dyspraxia, ADHD, mild ASD etc.
6. Positive learning attitude
7. Great drive and initiative
8. Passionate in working with children of all ages.

Interested parties, please send your resume with current & expected salary and availability to [email protected]. We regret only shortlisted applicants will be notified.

• Plan, supervise and implement the programme for the class in accordance with Centre’s policies and framework.
• Prepare the lesson plans, Conduct evaluation of lessons and Submit periodic reports.
• Classroom management.
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and Participate in parents’ discussion groups.

· Job Requirements:

• Minimum with a Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Psychology & Early Education or relevant
• GCE 'O' Level credit in English with a minimum of C6 grading
• Good communication and interpersonal skills
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Interns' duties vary but generally include :

1. Support and manage physical assets that are devoted to supporting service in theSingapore workshop. This includes managing the budget in accordance with budget control objectives.

2. Support daily repair functionand update & upgrade related service processes.

3. Support & maintain the quality, quantity, and timeliness of answers to customer’sproblems regarding installation, application, and performance of chillers.

4. Support and coordinate conference calls betweenengineers and the customers to facilitate customer satisfaction through to successful conclusion. 5. Travel for onsite service as OJTwith Senior Engineer.

6. Support and maintain consistent business communication with customers.

7. Support & plan the current&future technical service objectives.

8. Support & manage the network of 3rd party contractors.

9. Able to work extended hours whenneeded. Interns must have strong attention to detail, as well as good critical-thinking and project management skills. Intern should beable to communicate effectively and use their logical judgments, especially when dealing with adjustments and meeting deadlines.

Main Purpose of Job

To manage the overall process of inducting new Partners and their support staff in relation to the SJP systems and processes. You will support the Partnership to ensure that they are able to process new business efficiently and will identify any improvements that can be made to the process. Working in conjunction with the Partnership Development Manager’s you will also ensure the quality of documentation in relation to suitability letters and the completion of application forms are all completed to a high standard.

Key Responsibilities of the Job

1. Manage the onboarding of partners and supporting staff on all SJP systems and processes.
2. Drive internal management reporting that provide analysis to ensure quality submission of documents and efficient workflow are achieved.
3. Identify opportunities for process improvements
4. Drive changes and improvements in the client experience (from front to back) through various initiatives / projects.
5. Manage and assist implementation and subsequent usage of SJP’s internal platforms as well as change of process flow
6. Work alongside the Partnership Development Manager to ensure Partners understand the advice guidance process to advise their clients. You will need to train best practice around process and quality of advice documentation ensuring high standards are maintained.
7. Manage escalations and assist with issues from Partners and Advisers; provide resolution in a timely manner
8. Provide regular communication and sharing sessions to Partners regarding latest documentation, process flows and best practice updates
9. Actively share information with the team, ensuring team understanding is aligned with business priorities and opportunities

Requirements of the Job

Job Knowledge:

• Degree holder

• Relevant qualifications for the wealth management industry is desirable

• Proficiency in spoken and written English

• Experience in wealth management industry required

• Strong command in IT – Word, Excel, Outlook, etc.

• Experience in Salesforce is mandatory

• Project Management experience is a plus

Interpersonal Skills:

• Ability to drive initiatives independently

• Good and innovative team player

• Multi-tasking with high accuracy

• Strong in time management and communication skill

• Ability to build relationships to deal with Partners, Partner Support staff and 3rd Party providers locally or in the UK

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

We are looking for an Application Support Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Maintain monitoring systems and continuously share ideas to improve its effectiveness.
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

• Process local user support requests (configurations, assistance,…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
• Self-organize continuous learning on the IS systems and landscape
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Technical Skills

• University degree in IT Engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

Behavioral and social skills

• Interactive behavior : Active Listening and communication skills
• Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
• Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Technical and functional skills

• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on the Windows environment
• SQL skills
• Good Scripting skills

GENERAL PURPOSE OF THE POSITION

This position reports to a Regional IT Manager and provides support of desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. The Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

Responsibility

End-user Support

• Responds to end users and clients on technology-related issues and questions;
• Supports the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications
• Demonstrates proficiency with the firm’s applications
• Provides Level 2 support for practice-group-specific hardware and software
• Performs software installations and upgrades, where necessary
• Responds to and documents situations where standard procedures failed with software or hardware installations or upgrades
• Participates (with testing and documentation) in software pre-pilots, pilots and roll-outs
• Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications
• Provides status reports to and communicates with the manager
• Performs detailed problem analysis and documents issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated
• Communicates with, evaluates usage patterns of, and recommends “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology
• Supports Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations
• Performs desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs

Administrative and Operations Responsibilities

• Serves as a knowledgeable resource to team members within the office and the region.
• Provides Mobility support and advanced troubleshooting for approved devices.
• Maintains voice and LAN connections in closets and jacks.
• Performs routine maintenance of servers and applications.
• Resolves network hardware and software problems and coordinates with network engineers to correct issues/problems.
• Deploys and supports office telephone equipment.
• Troubleshoots telephone issues and coordinates with Firm Telecom to correct problems.

Other

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

EDUCATION AND EXPERIENCE

This job requires:

• an Associate’s degree (A.A) in a related field, and,
• minimum 2 years of experience in hardware and software support at a professional-services organization; or,
• equivalent combination of education and experience.

OTHER QUALIFICATIONS AND REQUIREMENTS

To perform the job successfully, the Technology Support Analyst must demonstrate the following knowledge skills and abilities:

• Strong customer-service orientation
• Technical skills
• Written communication skills
• Verbal communication skills
• Strong interpersonal skills
• Self-starter
• Ability to work individually and as part of a team
• Planning and organizational skills
• Problem solving skills
• Ability to adapt to change and balance competing demands
• Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
• Ability to solve practical problems dealing with a variety of variables where little standardization may exist.
• Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors.

COMPUTER SKILLS

To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system.

CERTIFICATES, LICENSES, REGISTRATIONS

• Microsoft Office Certification and A+ Certification preferred

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and may occasionally be required to move about. The employee is also regularly required to use a computer, involving substantial movements of the wrists, hands and fingers. The employee is also required to regularly communicate with others.
• The employee may also occasionally be expected to lift and/or move up to 30 pounds with assistance.
• Specific vision abilities required by this job include: close vision and ability to adjust focus.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate
• May require occasional travel
• This job may require occasional evening and weekend work on an overtime basis.

Job Scope:

• Assist users with technical issues related to software applications
• Analyze and troubleshoot software and application-related problems
• Create and maintain support process documentation and knowledge base articles
• Help with the installation, configuration, and updates of applications
• Work with development teams to report bugs and relay user feedback
• Provide training sessions to improve user understanding of software applications
• Track application performance metrics and user satisfaction
• Escalate complex issues to higher-level technical teams as needed
• Regularly communicate with clients to address their needs and provide updates
• Participate in testing new software versions or features prior to release

Requirements:

• Degree in Electronics, Electrical Engineering, Industrial Engineering, or Mechatronics
• Entry-level candidates are welcome; no prior experience required
• Passion for automation with a creative and adaptive mindset
• Strong communication skills to convey technical concepts effectively
• Product training will be provided
• Knowledge of PLC, Control/Automation, and IoT is advantageous

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Experience: 3-5 Years

Role: Production Support Analyst

Key Skills:

UNIX / open, AS/400 and mainframe

Key Responsibilities:

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

Education:

· At least 3-5 years’ relevant experience preferably in a Application Support.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Job Description

HCL is looking for a strong candidate who can join us as a core member in Trading Floor IT support team with one of our Banking and Finance clients. Prior experience in Trading Floor support would be preferable but not a requirement.

Role:

The IT Support engineer will be working within a team structure to provide world class IT services to HCLs client. The IT Support engineer and the Local IT team will provide a full range of IT related services onsite as well as dispatch, including the support of IT hardware and software related to PCs, laptops, Thin Clients and corporate mobile devices.

Responsibilities:

• Provide onsite hands-on technical support and insightful advice to customers.
• Focus on providing customers with best-in-class support experiences.
• Listen and in take all customer queries, requirements and needs with patience and empathy.
• Educate & share with customers on new technology and processes to enhance technology adaption.
• Provide guidance and training to customers on current technology and IT policies.
• Promote self-help through the use of Knowledge Base and technology specific portals.
• Provide continuous improvement on end user services offered to customers.
• Manage customer expectations accordingly to enhance IT Support experience.

Duties:

• You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
• Provide customers with training and advice on client technologies and updates during service visit.
• Perform IMAC activities.
• Utilize Service Now to record and track all incident related to service calls.
• Work with Local IT team to provide coverage for a full business day.
• Provide written documentations, updates and root cause analyst on IT issues to management as needed.
• Create knowledge articles for new issues discovered where there’re no existing KBs.
• Provide feedback on potential issues or concerns to mitigate risks in the future.

Requirements:

• Diploma / Bachelor Degree in Information Technology or any related field.
• 2 - 5 years of experience.
• Communicative, friendly and reliable.
• Good level of spoken and written English.
• Microsoft Office Products.
• Microsoft Operating System (currently Windows 7, 10).
• Hardware and provisioning (PC/Notebooks/Printers/Smartphones).
• Mac System.
• Security knows how.
• Usage of Ticketing Tools.

Enhanced Technical skills:

• Structure and functionality of IT networks and the components (basic).
• Microsoft Active Directory.
• Mobile Office (VPN-Solution, iOS devices).
• Virtual Desktop troubleshooting(basic).
• ITIL or process know how.
• IT Security (basic).
• Installation/troubleshooting Knowledge of trading platforms (Bloomberg, Reuters) (basic).

Work Hours: 8am to 7pm | Mon - Fri

(Staggered work hours i.e. either 8-5, 9-6 or 10-7 depending on which login time is assigned to you)

Weekend/OOH Work Requirement:

ADHOC weekend and out of office hours’ activities. Participation for such activities is a requirement for this position. These activities vary from Power Down, network verifications, desk moves, etc. but are not frequent and will be made aware in advance.

Summary

The Business Support Executive is responsible to provide high-quality customer support through processing orders to shipment and delivery of orders. The Executive is also responsible for managing external customers and factories, coordinating with internal colleagues. This role also involves answering calls or emails from customers, participating in meetings with the factories and Sales.

Responsibilities

• Attend to pre-sales enquiries on product availability, lead time and price.
• Initiate and follow up on new item creation/customer creation in the system.
• Customer PO and contract review, including but not limited to the price and cost analysis, contract clause, and credit.
• Ensure price and credit have been approved before entering the ERP system.
• PO operation based on the sales order demand, track with vendors not only the inter-company vendor but the 3rd party about the schedule to meet customer’s demand.
• Daily order tracking & updating to ensure project schedule is under control.
• The shipment arrangement includes getting items from vendor and schedule pickup from customer.
• Follow-up on payment and forwarder details with customers and the factory.
• Review LC draft, prepare and collate documents from various factories for LC presentation.
• Coordinate with related parties on product quality issues.
• Communicate and provide timely responses between customer, sales, operation and factory.
• Generate and update sales order backlog reports to the sales & customer for update.
• Weekly & monthly sales & order forecast collection and summary.
• Support request from management e on reports from management’s request.
• Support manager to monitor the execution process of commercial contracts to conform to the company compliance & policy.
• Any other tasks assigned by manager.

Requirements

• Minimum Diploma or equivalent with experience in Customer Service support for at least 3 years.
• Work experience in import/export business, order fulfilment and management or purchasing function is desired.
• Responsible and reliable with integrity, highly adaptable and a great sense of teamwork.
• Willingness to learn new skills and open to development, willing to work extra hours if required.
• Proficient in Microsoft Office & ERP systems, analytical and sensitive to numbers.
• Good interpersonal and communication skills.
• Strong sense of urgency and self-motivation.
• Customer-focused, clear thinker and team player.

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express and Chinese version of the similar software, etc.
• Installation of customer’s access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Printer Maintenance
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Any other ad hoc duties as assigned by supervisor.

Requirements

• Candidate must possess at least a Professional Certificate/NiTec /Diploma/ Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
• Must have min 1-3 years’ experience in Desktop Support
• Able to work in a banking environment and open for shift work in case required.
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & must have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd