Responsibilities:

· Identify new market opportunities and generate new sales leads

· Follow up on sales funnel and ensure successful completion of projects with prompt customer service and satisfaction

· Plan and develop sales plans to achieve sales objectives & monthly sales target

· Manage entire sales cycle from pre-sales discussion with customers, prepare quotations, negotiate orders, contract review to post-sales support

· Develop and conduct presentations explaining products and provide product knowledge to new and existing clientele

· Provide technical & sales support to key clientele like Architects, Lighting Consultants, Interior Designers, Landscape Designers and M&E Consultants

· Maintain and develop trusting long-term relationships with new and existing customers through understanding their business activity and needs

· Promote and represent the company professionally at trade exhibitions, events and product demonstrations

· Prepare reports and forecasts as and when requested by the management in a timely and accurate manner

Requirements:

· Minimum Diploma in any Electrical/ Electronic/ Mechanical/ Building Engineering

· Minimum 3 years of relevant working experience in building industry preferred

· Strong passion in sales and highly driven to achieve targets

· Enjoy working with a dynamic team and able to work confidently in a fast-paced environment

· Meticulous and ability to multi-task with good organisation skills

· Possess strong interpersonal, communication, presentation and negotiation skills

· Good problem-solving skills and ability to work as a team

· Good track record in project sales and large tender preparation

· Applicants without sales experience but with good working attitude and willing to learn will also be considered

** 5-day work week

** Shuttle Bus Service provided at Ang Mo Kio / Yio Chu Kang MRT

· Should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems

· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.

· Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

· Excellent communication and interpersonal skills.

· Strong analytical and troubleshooting skills.

· Autonomous, self-motivated and excellent team player.

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are seeking a dynamic and personable Technical Stylist to join our team. This role will require someone who has great interpersonal and communication skills, is highly detailed and meticulous. As a Technical Stylist, you will combine your garment expertise/problem solving skills with your love for people to deliver outstanding customer service.

Key Responsibilities:

1. Bridal Gown Fittings:
   • Assist brides during gown fittings, providing expert advice on fit, style, and alterations.
   • Ensure gowns are properly adjusted for comfort and appearance during appointments.
   • Collaborate with the alterations team to communicate fitting requirements and customizations.
2. Client Interaction:
   • Build rapport with brides and their families, creating a welcoming and fun environment.
   • Provide thoughtful and professional styling advice tailored to each bride’s preferences and body type.
   • Manage appointment schedules and follow up with clients to ensure a smooth fitting journey.
3. Garment Expertise:
   • Understand bridal fabrics, gown construction, and embellishments to provide expert recommendations.
   • Inspect gowns for quality and readiness before fittings.
   • Troubleshoot and suggest creative solutions for any fit or design challenges.
4. Customer Experience:
   • Maintain a high level of professionalism and positivity in all client interactions.
   • Handle questions, concerns, or special requests with tact and efficiency.
   • Ensure each client leaves with a memorable and delightful experience.

Requirements:

• Good understanding of garment construction, fabrics, and bridal fashion trends.
• Excellent communication and interpersonal skills.
• Outgoing, fun-loving personality with a natural flair for connecting with people.
• Passion for delivering exceptional customer service.
• Ability to work in a fast-paced, detail-oriented environment.
• Previous experience in bridal, fashion retail, or tailoring is a plus.
• Availability to work weekends and evenings as needed.

Why Join Us?

• Be part of a close-knit team passionate about creating joyful memories for brides.
• Work in a beautiful boutique environment surrounded by stunning gowns.
• Opportunities for professional growth and development within the luxury bridal industry.
• Competitive compensation and benefits package.

How to Apply: If you are enthusiastic, personable, and have a keen eye for detail, we would love to hear from you! Please send your resume and a cover letter with a paragraph detailing your relevant experience and why you’re a perfect fit for this role to [email protected]indicating SALES CO-ORDINATOR_NAME as the subject title.

Join Our Dynamic Team! Sales Assistant & Sales Executive Opportunities Await!

Are you a driven professional with a passion for B2B sales and expertise in promotional solutions? Do you excel in both Chinese and English (spoken and written)? If you have at least 3 years of experience in the field, we want YOU to be part of our growing GWP (Gift With Purchase) company!

Why Join Us?

✅ Innovative Industry Leader: Be part of a company specializing in creative and impactful promotional solutions for top-tier clients..
✅ Diverse & Inclusive Team: Work with a multicultural team that values collaboration and innovation.
✅ Competitive Compensation: Attractive salary packages with bonuses for exceptional performance.

Position 1 - Sales Assistant

· Key Responsibilities:

o Support the sales team in client communications, proposal preparations, and order processing.

o Coordinate with internal teams to ensure timely delivery of client requirements.

o Support the Sales Team with day-to-day operation

o Maintain backorder reports, track customer expediting requests, and provide notifications as needed

o Keep track and maintain adequate stock for on-going projects

o Generate sales-related documents, including quotations, purchase orders, sales orders, invoices, delivery orders, and sales report

· Requirements:

o Proficiency in Chinese and English (spoken & written).

o At least 3 years of experience in a similar role.

o Strong organizational skills; multitasking skills and attention to detail.

o Proven experience in sales; experience as a sales support or in other administrative positions will be considered a plus

o Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

______________________________________________________

Position 2 - Sales Executive

· Key Responsibilities:

o Identify and develop new B2B business opportunities in the GWP sector.

o Build and maintain strong relationships with existing and prospective clients.

o Drive revenue growth by meeting and exceeding sales targets.

o

· Requirements:

o Fluency in Chinese and English (spoken & written).

o At least 3 years of experience in B2B sales.

o Proven track record of meeting or exceeding sales targets.

What We’re Looking For

-A results-driven mindset with a passion for sales.
-Excellent interpersonal and negotiation skills.
-A proactive approach to identifying and capitalizing on opportunities.
-Familiarity with the GWP industry is a plus!

Ready to Elevate Your Career?

Send your CV and cover letter to email [ [email protected] ] with the subject header: “Application for [Position Name] – [Your Name]”.

Let’s create impactful promotional solutions together

Job Overview:
The Administrative Support Specialist is responsible for providing a wide range of administrative and operational support to ensure smooth and efficient daily office operations. This role involves assisting various departments, managing office resources, and supporting key administrative processes. The ideal candidate will possess strong organizational, communication, and multitasking skills, ensuring that administrative tasks are executed with precision and professionalism.

Key Responsibilities:

1. Administrative Assistance: Provide general administrative support to managers and other team members.
   Schedule and coordinate meetings and appointments.
   Manage calendars, prepare agendas, and ensure follow-up on action items.
   Assist with document preparation, filing, and organization of office records.
   
2. Communication and Coordination:Serve as a point of contact for internal teams, clients, and external partners.
   Answer phones, respond to emails, and direct inquiries to the appropriate department or team member.
   Assist in preparing and distributing communications, presentations, and reports.
   
3. Data Entry and Documentation:Maintain and update office databases, records, and documentation in a timely manner.
   Perform data entry tasks, ensuring accuracy and completeness of information.
   Assist in preparing, reviewing, and editing reports or documents for internal and external stakeholders.
   
4. Office Management:Order office supplies, manage inventory, and ensure that the office is properly stocked.
   Coordinate office equipment maintenance and troubleshooting as needed.
   Maintain a clean, organized, and efficient office environment.
   
5. Project Support:Assist in coordinating small to medium-scale projects or tasks.
   Monitor deadlines, assist with follow-ups, and ensure proper documentation and communication throughout the project.
   
6. Confidentiality and Data Security:Handle sensitive information with discretion and maintain confidentiality at all times.
   Ensure compliance with company policies and procedures regarding data security and confidentiality.
   
7. Additional Tasks:Provide backup support to other administrative team members as needed.
   Assist with onboarding new employees, including preparing documentation and organizing workspaces.
   

Required Skills and Qualifications:

• Minimum O Levels.
• Proven experience in an administrative or office support role.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong attention to detail and accuracy in all tasks.
• Ability to prioritize tasks and work independently with minimal supervision.
• Positive, professional demeanor with strong interpersonal skills.

Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

We are on the lookout for a visionary Sales Director to spearhead Corporate Gifts Division for a company specializing in sustainable corporate giftings. If sustainability drives your passion and building strong client relationships is your forte, this is your opportunity to make an impact with a purpose-driven team.

Your Role:

• Champion innovative, sustainable gift concepts.
• Build and nurture strong client relationships by understanding their unique needs.
• Collaborate with our creative design and procurement teams to deliver exceptional solutions.
• Oversee sales proposals, negotiations, and transactions, ensuring seamless execution.

What We’re Looking For:

• Proven track record of success in the corporate gifts industry.
• Established network of strong client relationships.
• Outstanding communication and interpersonal skills.
• Genuine passion for sustainability and creating a greener future.

What We Offer:

• A dynamic, collaborative work environment where your ideas matter.
• Opportunities for professional growth and career development.
• Competitive compensation package that values your expertise.

Ready to make a difference while advancing your career?

RESPONSIBILITIES:

• Service, upsell and build rapport with existing customer accounts.
• Identify and pursue new business opportunities.
• Handle customer enquiry, clarification of technical specifications, quotations activities.
• Provide sales support between customers and HQ (Japan).
• Analyse market trends and competitor activities to position the company’s products effectively.
• Monthly/Quarterly/Yearly demand planning and forecasting.

INDUSTRY RATIO:

• Semiconductor industry: >90%
• General industry: ~10% (oil & gas, chemical & petrochemical, power plant & others)

REQUIREMENTS:

• Candidate must possess at least Diploma/Degree in Engineering related field.
• 3-4 years of relevant sales experience at parts manufacturer for the OEMs (Original Equipment Manufacturers), and/or Semiconductor front-end fab in Singapore.
• Familiarity with semiconductor manufacturing processes and supply chains.
• Self-motivated, organized, and capable of working independently with minimal supervision.
• Willing to travel as and when required.
• Possess own car (car allowance will be provided).

Overview:

You are responsible to manage an intermediate group of commodities, activities included but not limited to sourcing and supplier qualification, drive cost reduction to achieve PPV targets, negotiate favourable terms and conditions so as to achieve lowest total cost of ownership, carry out periodic business reviews and supplier audits and help develop commodity strategies and supplier relationship. In addition, this incumbent needs to support new product introduction and product transfer activities.

How You’ll Make an Impact:

• Manage a commodity group specific to a manufacturing plant or region. Initiate and follow through cost reduction programs including total cost bench-marking, identify opportunities and execution.
• Carry out periodic price and contract review / negotiations with suppliers. Actively manage work flow in SAP and ensure that all price agreements are appropriately loaded.
• Supplier Management activities which include New Supplier On-boarding, Supplier Agreement or T&C Checklist, Supplier Periodic Business Reviews, Scorecards and Audits.
• Support and interface directly with management, manufacturing engineering, R&D, product marketing, and project management teams for new products, transfer products and sustaining product improvement programs.
• Develop and manage sourcing strategies enabling Low Cost Sourcing and off-shore sourcing to create supply base with ability to support the manufacturing strategy as well as customer satisfaction.
• Ensures services are delivered on time and meet quality standards. Identifies and resolves potential supplier problems.

What You Bring:

While this list of qualifications may help an employee to succeed in this position, capable candidates may have a wide range of backgrounds or skills. If you have experience that aligns with the responsibilities of this role, we encourage you to apply.

• Degree in Mechanical Engineering/ other related Engineering.
• Minimum 3 years of experience in strategic procurement or purchasing in a manufacturing environment
• Good working knowledge of casting, sheet metal fabrication, plastic injection molding and precision machining manufacturing processes
• Ability to reach a solution with limited direction
• Supplier management and negotiation skill and experience
• Good communication, analytical skills and pro-activeness
• Familiarity with commercial terms and conditions
• Knowledge of Lean Six Sigma
• Collaboration and teamwork

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, flexible benefits, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Job Description

• P&L Production for trading desk.
• Validating and attribution of P&L for trading desk.
• Resolving & investigating pricing and valuation-related issues; managing queries from portfolio managers.
• Manage monthly NAV reconciliation process for Trading desk and performing fund performance attribution by asset class.
• To perform price testing.
• Validating pricing source and pricing model for different asset classes.
• Streamlining process flow and building processes from the ground up.
• To be involved in new system setup & integration and able to have a grasp of upstream and downstream impact on other departments.
• To hold discussions with the quant team in determining the difference in price models and their calibration.

Requirements:

• Minimum 5-7 years of relevant valuation/product control experience.
• Possess product knowledge in asset classes, FX, FX Options, FX vols, Equity, Equity vols, Interest Rate derivatives, interest rate vols, Bonds, Total Return Swaps, Credit Default Swap, Commodities, and listed products.
• Understands market practice on valuation standards for all asset classes.
• Good to have pricing knowledge of derivatives products.
• Analytical and driven, detail-oriented, and resourceful in problem-solving.
• Team player, ability to multi-task and meet tight deadlines.
• Enjoy working in a fast-paced, challenging, and dynamic environment.
• Strong control mindset and sense of ownership.
• It will be good if the candidate possesses intermediate coding skills such as VBA or Python.

Responsibilities:

• Acquires orders from email and phone calls, verifies, and enters products, passes orders to fulfillment, and discusses stock-outs and estimated delivery dates.
• Promote or upsell company services to the existing clients based on their purchasing history.
• Prepare sales quotation and follow up with prospect clients to generate sales.
• Maintains distribution system backorder report, corresponding customer expediting report and notifications, and customer notification.
• Reports to management market trends, competitive pricing, and consumer feedback.
• Ad-hoc duties as assigned.

Requirements:

• Bachelor or Diploma in Sales & Marketing, Information Technology or equivalent.
• At least 2 - 3 years of experience in Sales Support or Inside Sales.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below or send in your updated resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

SEO Specialist

Are you an SEO enthusiast with a knack for turning websites into traffic magnets? Do you dream in keywords and wake up ready to conquer the SERP? We want you!

Our team is looking for an experienced SEO specialist to grow our financial education brand. You will be responsible for planning & optimizing content to boost our website visits and YouTube video views. We are a well-known investing & trading school with over 1 million followers on our social channels combined; join us on the adventure of clinching our next YouTube Creator award!

Our ideal teammate is an SEO geek who also has knowledge or interest in the stock market. You love the challenge of keeping up with Google’s ever-changing search algorithm and get incredible satisfaction from pushing your content to Page 1. Most importantly, you believe in doing meaningful content that brings positive change to people’s lives.

If you’re nodding to all these, you’re the teammate we seek. Apply now and let’s chat on the Zoom interview!

WHAT YOU WILL DO

• Perform regular keyword & competitor research to identify gaps & opportunities and propose content topics
• Perform on-page SEO for website pages and blog to boost search rankings and site traffic
• Work with an in-house content specialist and source for writers to build pillar articles and create a library of quality content
• Optimize and proof-read content articles before publishing
• Do YouTube keyword research and propose video content ideas. Optimize YouTube video titles, descriptions, captions and tags.
• Perform link-building and outreach activities to improve website authority and backlink profile
• Regularly monitor and report SEO performance metrics using tools like Google Analytics and Semrush; provide insights and recommendations for improvement
• Identify technical SEO issues and work with web developer to optimize site performance
• Stay in tune with the latest search algorithm updates

WHO WE SEEK

Education & Skills

• Bachelor’s degree
• Minimum 2 years of SEO work experience
• Proven track record of ranking keywords on Page 1
• Experience in Semrush or equivalent tool
• Experience in HubSpot and WordPress CMS
• Google Analytics
• Knowledge or interest in stock market, investing & trading

Our ideal teammate has these qualities:

• Strong command of the English language
• Analytical mind
• Attention to detail
• Proactivity, keen sense of urgency
• Commitment and loyalty as a team player
• Independent problem-solving skills
• Quick and adaptable learner

7 REASONS TO JOIN OUR FAMILY

1. Get the first-hand opportunity to work with and learn from Adam Khoo, Singapore’s most-followed investment mentor
2. Join a growth-oriented company that values your ideas and develops your career based on your talents and passions
3. Be rewarded with attractive team performance incentives
4. Get access to our premium financial masterclasses and level up your personal finance
5. Get to attend professional training courses every year
6. Friendly work culture with helpful teammates
7. Enjoy hybrid work arrangements that include WFH days

APPLY NOW!

Please include with your application:

• Portfolio featuring content articles optimized by you
• SEO content writing portfolio
• Reasons for leaving your current and previous employment(s)
• Current / last drawn and expected salary
• Availability / notice period required

ABOUT PIRANHA PROFITS

Piranha Profits® is one of the world’s leading online schools for investors and traders. Our passion for financial education traces back to 2005 when our founder, Adam Khoo, created the Wealth Academy™ masterclass to teach his stock market strategies to aspiring investors.

Headquartered in Singapore, we have empowered the financial lives of over 28,000 students across 124 countries. We impact the lives of over a million people a year through our online videos, courses and live webinars.

We offer online courses and masterclasses on a range of topics including stock investing, property investing and options trading. Our mission is to teach aspiring investors & traders the skills to profit from the markets for a lifetime.

Piranha Profits® is a financial education brand by Adam Khoo Learning Technologies Group ─ 2-time winner of the prestigious Enterprise 50 Award and 5-time winner of ShareInvestor’s Most Preferred Financial Educator Award.

· Bachelor's degree in Computer Science or related field

· At least 3 years of hands-on experience in integration and implementation of software systems

· Must have experience in Migration from on-prem to AWS

· Must have AWS knowledge (Lambda)

· Ability to troubleshoot and debug complex integration issues

· Strong communication and collaboration skills to work with cross-functional teams

· Knowledge of software development methodologies such as Agile and Waterfall

About the Client:

Our client is a MNC Company.

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirement:

• Experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Job Description:

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Responsibilities:

• Teach students with diverse learning needs, providing appropriate support and instruction in small groups or individual settings.
• Manage a caseload of students, coordinating with teachers and parents to ensure their progress and well-being.
• Oversee the student referral process and maintain accurate records.
• Develop and monitor individualized learning plans and follow up on student progress.
• Provide targeted support in areas such as literacy and math as needed.
• Collaborate with teachers to identify student challenges and recommend effective teaching strategies.
• Participate in parent-teacher conferences as necessary.
• Maintain confidential student records and ensure their accuracy.
• Conduct evaluations to assess student needs and abilities.
• Work with teachers to implement differentiation strategies during planning and instruction.
• Coordinate with external agencies to provide additional resources for students and families.
• Organize professional development opportunities for staff and parents.
• Contribute to curriculum development, extra-curricular activities, and school events.
• Support school initiatives and collaborate with various departments as needed.
• Ensure adherence to school policies and guidelines.
• Provide relief teaching and student supervision when required.
• Participate in staff meetings, training programs, and school-wide events.
• Stay updated with the latest educational practices and professional development.
• Follow safety protocols and ensure students are informed of evacuation procedures.
• Perform additional tasks as assigned by school leadership.

Requirements:

• A Degree in Education, Special Education Counselling , Psychology, or related field.
• At least two years full time teaching experience preferred.

**Job Summary:**

As an IT Support Engineer at Win-Pro, you will be the front-line defense of our client’s IT systems, providing essential support to ensure smooth operations. You will troubleshoot technical issues, implement solutions, and assist in maintaining infrastructure, contributing to an efficient, secure, and reliable IT environment. Your role is critical in making sure our clients' IT systems run like a well-oiled machine.

**Key Responsibilities:**

1. **Technical Support:**

- Provide day-to-day IT support for hardware, software, and network issues.

- Diagnose and troubleshoot desktop, laptop, printer, and network issues in person or remotely.

- Handle incident reports, service requests, and resolve issues in a timely manner, adhering to SLAs.

2. **System Maintenance & Upgrades:**

- Install, configure, and upgrade computer systems and software, ensuring minimal disruption to users.

- Manage user accounts, permissions, and access control for both local and cloud-based systems.

- Perform regular system maintenance, including patch management and updates.

3. **Network & Security:**

- Assist with the monitoring, maintenance, and troubleshooting of network systems (LAN/WAN) to ensure uptime.

- Assist in the implementation of security protocols, firewalls, and antivirus solutions to safeguard data integrity.

- Maintain data backups and disaster recovery plans, testing for business continuity.

4. **Client Training & Documentation:**

- Provide training and technical support to users on various systems, applications, and technologies.

- Maintain thorough documentation of support activities, system configurations, and network setups.

5. **Collaboration:**

- Work closely with other teams such as systems engineers, cybersecurity teams, and third-party vendors to ensure IT infrastructure aligns with business needs.

- Contribute to IT projects, ensuring deadlines are met and solutions are delivered effectively.

**Key Performance Indicators (KPIs):**

- Ticket resolution time

- Customer satisfaction (CSAT)

- Network/system uptime

- Documentation completeness and accuracy

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**Job Requirements:**

1. **Education:**

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related fields.

2. **Technical Skills:**

- Strong knowledge of Windows, macOS, and Linux operating systems.

- Hands-on experience with desktop hardware, software, printers, and networking devices.

- Familiarity with Active Directory, Office 365 administration, and VPN configurations.

- Knowledge of basic cybersecurity practices and troubleshooting methods.

- Ability to work with various remote support tools and ticketing systems (e.g., Zendesk, Jira, etc.).

3. **Experience:**

- Minimum of 2 years of IT support experience, preferably in a managed services environment.

- Experience in supporting cloud-based solutions (AWS, Azure, Google Cloud) is a plus.

4. **Soft Skills:**

- Strong problem-solving abilities, able to think on your feet and provide quick resolutions.

- Excellent communication skills with the ability to explain technical issues to non-technical users.

- Team player, willing to collaborate and share knowledge.

- Strong organizational skills with attention to detail, able to handle multiple tasks and priorities.

5. **Certifications (Preferred):**

- CompTIA A+, Network+, or Security+

- Microsoft Certified: Azure Fundamentals

- Cisco Certified Network Associate (CCNA)

**What We Offer:**

- A dynamic, team-oriented work environment.

- Opportunities for professional growth and development.

- Competitive salary with performance bonuses.

- Health benefits and ongoing training.

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**Application Process:**

Interested candidates should submit their CV and a cover letter detailing their qualifications and experience via our online portal.

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This job will suit someone with a proactive attitude, a passion for technology, and a strong commitment to customer service. If you’re eager to expand your skills and be part of a team driving innovation in IT solutions, we’d love to hear from you.

Job Responsibilities:

• Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and IT related devices. Troubleshoot, diagnose, and resolve issues.
• Troubleshooting and Issue Resolution: Quickly assess technical issues, diagnose problems, and determine the best solutions to address user inquiries. This includes software troubleshooting, application errors, and system configuration issues. Interact with users to understand the issues they face and provide timely solutions. Maintain a positive, customer-focused attitude.
• Audio & Video System Support: Manage the setup and troubleshooting of audio and video conferencing systems, ensuring smooth operation for meetings and remote communication.
• Ticket Management: Log all support requests in a ticketing system, track the progress of each ticket, and ensure timely resolution or escalation when necessary.
• Escalation of Unresolved Issues: Direct unresolved or complex issues to the next level of support personnel or related teams when required, ensuring that escalated cases are managed with continuity and efficiency.
• System Monitoring: Continuously monitor system performance and proactively address potential issues to ensure smooth operations. Report incidents and suggest preventive measures.
• Software and Hardware Setup: Install, configure, and update software and hardware as required by the organization. Maintain an inventory of all IT assets.
• User Account Management: Set up and manage user accounts, permissions, and passwords, ensuring security protocols are followed.
• Documentation: Maintain detailed records of all IT issues and solutions for future reference. Create user manuals or guidelines when necessary.
• Training Manual Creation: Write clear, user-friendly training manuals and support documentation to aid customers and employees in resolving common technical issues and using new applications effectively. Provide training sessions or guidance to end-users on common issues, new software, or equipment usage.
• Network and Security Assistance: Assist with basic network troubleshooting and basic security issues, such as network connection, virus removal and adhere to organizational IT security policies.
• System Updates and Maintenance: Perform regular updates, backups, and maintenance on IT systems to keep them running efficiently.
• Additional Ad Hoc Assignments: Take on other ad hoc assignments as assigned, including tasks such as inventory tracking, assisting in the onboarding process, and preparing reports on common support issues.

Job Requirements:

• Diploma in Computer Science, Engineering or any related discipline
• Good knowledge of System Administration and Networking
• Possess at least 1 year of network experience
• Meticulous, good interpersonal and communication skills.
• A team player and willing to learn.
• Able to work independently or with little supervision

JOB PURPOSE

The role as Support Engineer functions as Level 1 and 2 Support for Applications, Hardware and related processes in the IT Department for group operations.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Provide 1st level IT technical support to end-users.
• Assist end users to resolve 1st level requests related to hardware, software and network issues.
• Assist project team in delivery of project tasks.
• Ensure meeting users’ expectation by providing efficient and timely support.
• Provide regular feedback, updates and recommendations for improvement to Manager.
• Ensure compliance with Group and IT policies & procedures at all times.

Job Requirements

• Minimum ITE or Diploma in Information Technology, Computer Science or equivalent.
• Fresh graduates are welcome, training will be provided.
• Possess basic knowledge of Hardware/Software and Operating Systems.
• Positive work attitude, reliable and responsible personality.
• Ability to communicate and work well within a team environment.

• The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.

• The Candidate must possess a minimum of FIVE (5) years’ professional experience in the IT or Infocomm industry.

• The experience shall emphasize on operational support and maintenance activities. The Candidate shall have at least FIVE (5) years of working experience in Singapore and proficiency in the maintenance of web applications.

• This includes expertise in both system administration and operational support aspects. The Candidate must possess experience in supporting government projects and applications.

• They shall be proficient in providing Level 1 and Level 2 support for applications, demonstrating the ability to perform the following activities:

• Grants and reactivate access rights for user accounts via requests raised in a ticketing system. Assist with system testing and verifications following infrastructure changes and system patches.

• Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.

• Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).

• Perform maintenance tasks and documentation reports in periodic and/or unplanned manners (ad-hoc requests), as follows:

• Generate reports for user access, application reviews, and other statistics purposes

• Perform User management and KPI management tasks.

• Prepare production deployment for bug fixes and system enhancements.

• Monitor schedule jobs / interfaces and follow up with remedy actions when necessary.

• Conduct housekeeping of system logs and project documents when necessary.

• Transcode files (e.g. media, document, etc.) for applications and servers.

Job Opportunity: Customer Service Support

Location: Somerset
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

Salary: up to 4330

Duration: 12 months

Key Responsibilities:

• Complaint Resolution:Independently resolve complaints effectively and in a timely manner, adhering to the firm’s service standards.
  
• Customer Queries & Feedback:Deliver timely, high-quality responses to customers’ queries and feedback received at various customer service touchpoints.
  
• Surveys & Callbacks:Manage customer surveys and callback activities with accuracy and efficiency.
  
• Projects & Reporting:Assist in delivering projects and compiling monthly statistics.
  
• Additional Duties:Perform other tasks as assigned to achieve the firm and department goals.
  

How to Apply: Send your resume to: