• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Responsible for providing on-site technical support, troubleshooting, and maintenance for IT systems, hardware, and software. This role involves frequent travel to client or company sites to ensure systems are operational and optimized. The engineer will also assist in deploying new technologies, conducting system upgrades, and providing end-user training where required.

• Provide on-site support for hardware and software issues, including desktops, laptops, printers, and network devices.
• Diagnose and resolve technical problems promptly, minimizing downtime for end users.
• Install, configure, and test IT hardware and software as per company or client standards.
• Assist with the setup and installation of servers, routers, switches, and other network equipment.
• Conduct on-site rollouts for new IT projects, including device imaging, software deployment, and system upgrades.
• Conduct routine checks on IT infrastructure, ensuring optimal performance and identifying potential issues.
• Document common user issues and solutions for knowledge-sharing purposes.
• Maintain accurate records of on-site visits, tasks performed, and issues resolved.

Mandatory Skills

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirements:

• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Job duties:

• Liaise with Landlord on work permit application
• Support vendor and service delivery
• Maintain and support facilities by collaborating with contractors and vendors in adherence to all rules and regulations.
• Proactively attend to complaints or abnomalities and resolve the issues timely.
• Working closely with appointed Fire Safety Manager (FSM) to manage all fire safety matters of premises. Attend to all fire alarm activations and facility issues, identifying the cause with follow up reporting on a timely manner.
• Carry out routine inspection to look out for defects and mechanical & electrical faults. Coordinate or administer works to ensure all faults and defects are attended to and rectified.
• Maintain proper administration and documentation to support all maintenance activities and projects.
• Attend to facilities maintenance within Singapore office.
• Support receptionist
• Any other ad-hoc duties as assigned.

Requirements:

• At least 2 years of relevant working experience in facility management or related fields is preferred.
• Diploma in Facilities Maintenance and or Engineering or equivalent.
• Certified Fire Safety Manager will be an added advantage.
• A hands-on person who has knowledge of basic handyman work (eg. changing of lightings, troubleshooting electrical appliances, putting up of festive decorations, housekeeping etc.) and enthusiasm to be on the ground.
• Able to communicate and collaborate effectively with contractors/ vendors, as well as all office staff.

Person Specification

Skills

Client Focused

• Personable and engaging

• Communicates effectively and efficiently to internal and external stakeholders

• Build relationships and networks with both internally and externally wherever possible

• Demonstrates strong customer focus

• Demonstrates ability to work effectively with others

• Constructively handles disagreements to reach a resolution

• Ability to work with diverse groups/ personalities

Innovative

• Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights

• Seeks opportunities for improvements

• Handles situations and problems with innovation and creativity

Dynamic & Competitive

• Demonstrates high levels of energy in seeking out and achieving new goals

• Goes that “extra mile”

• Is a self-starter

• Shows evidence of being comfortable working in fast paced or pressured environments

• Enjoys a challenge and is able to escalate

• Does not give up easily

Open & Communicative

• Adapts communication style to suit audience

• Projects personal credibility

• Interacts confidently without being overbearing

• Ability to work effectively in a high pressure environment

• Keeps emotions under control in difficult situations

• Handles criticism constructively

Professional Integrity

• Able to demonstrate honesty, integrity and professionalism

• Promotes loyalty to TP ICAP and its principles

• Works ethically and shows respect for both professional and company values

Effective

• Excellent attention to detail, highly organised with a proactive approach

• Strong analytical ability and problem solving skills

Job Overview:

Ace Business Pte Ltd is a trusted technology solutions provider committed to delivering exceptional IT services to our clients. We are a fast-paced, customer-focused team passionate about technology and innovation.

We’re looking for a dedicated IT Technical Support Specialist to join our team and provide reliable IT support, ensuring smooth operations for our clients.

As an IT Technical Support Specialist, you will:

• Provide IT Support: Assist clients with troubleshooting hardware, software, and network issues.
• Onsite and Remote Assistance: Deliver onsite technical support and resolve client issues effectively.
• Setup and Maintenance: Handle system setups, upgrades, and routine maintenance tasks.
• Documentation: Maintain clear records of support requests, resolutions, and system configurations.
• Collaborate: Work closely with the team to ensure timely and effective solutions for all IT-related challenges.

To excel in this role, you should have:

• Experience: 1–3 years in IT support or a related role.
• Skills:Strong troubleshooting abilities for hardware, software, and network issues.
  Basic knowledge of networking concepts (e.g., static IPs, routers, and switches).
• Certifications: CompTIA A+, Network+, or equivalent certifications (preferred but not mandatory).
• Personality: Customer-focused, problem-solving mindset, and the ability to work under pressure.
• Education: Diploma in IT or related field.

Why Join Us?

• Growth Opportunities: Gain hands-on experience and advance your technical skills.
• Dynamic Team: Work in a supportive and collaborative environment.
• Impactful Work: Play a key role in delivering solutions that make a difference to our clients.

Job Scope:

• Install, maintain, and repair equipment and systems at customer sites
• Conduct regular inspections and preventive maintenance on equipment
• Troubleshoot and diagnose technical issues in the field
• Provide training and support to customers on equipment usage
• Prepare and maintain service reports and documentation
• Collaborate with internal teams to resolve customer issues
• Ensure compliance with safety and quality standards
• Manage inventory of spare parts and tools for on-site work
• Communicate effectively with clients to understand their needs and provide solutions

Requirements:

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years of hands-on experience in equipment servicing and repair
• More experienced candidates may qualify for higher positions
• Good command of written and spoken
• Ability to write simple reports
• Responsible, hardworking, and able to work independently
• Positive work attitude and eagerness to learn new skills
• Capable of working under tight schedules

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Job purpose

• To ensure smooth operation by monitoring and maintaining our Client’s Software and Hardware systems while providing technical support to onsite and remotely.

Duties and responsibilities

• Providing first-level helpdesk and end-user support.
• Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data
• Installing and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
• Documenting and managing of Client IT Assets, Inventory, and other IT supplies.
• Documentation

Requirements

• Able to work independently with good analytical problem-solving, time management and decision-making skills.
• Willingness to take ownership of task and express interests in learning new technologies and systems.
• Fresh Graduate are welcome to apply

Job Summary

The Water Treatment Marketing Support Executive will play a crucial role in developing and executing marketing strategies that promote our water treatment products and services. This position requires a blend of technical knowledge in water treatment processes and strong marketing acumen to effectively communicate our value proposition to clients and stakeholders.

Key Responsibilities

1. Develop and implement comprehensive marketing strategies to support the promotion of our water treatment solutions.
2. Collaborate with the sales team to create targeted marketing materials, including brochures, presentations, and case studies.
3. Conduct market research to identify trends, customer needs, and competitive landscape within the water treatment industry.
4. Organize and participate in industry events, trade shows, and webinars to showcase our products and services.
5. Manage digital marketing campaigns, including social media, email marketing, and website content updates.
6. Provide technical support to the sales team by articulating product features, benefits, and applications effectively.
7. Foster relationships with key customers and industry partners to enhance brand visibility and reputation.
8. Monitor and analyze marketing performance metrics to optimize strategies for maximum impact.

Qualifications

1. Bachelor’s degree in environmental science, Chemical Engineering, Marketing, or a related field.
2. Minimum of 1 years of experience in marketing support or product management within the water treatment or environmental sector.
3. Strong understanding of water treatment technologies and processes is highly desirable.
4. Excellent communication skills, both written and verbal, with the ability to convey complex technical information clearly.
5. Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management).
6. Strong analytical skills with a data-driven approach to decision-making.
7. Ability to work collaboratively in a team environment while also being self-motivated.
8. Technical Skills:

• Strong understanding of membrane filtration technologies (Nano Filtration, Reverse Osmosis).
• Familiarity with water quality parameters and analytical methods.
• Experience in market analysis and product positioning.

Desired Attributes

1. Strong analytical skills with a problem-solving mindset.
2. Ability to work collaboratively within cross-functional teams.
3. Proactive approach to identifying opportunities for improvement in products and processes.

Working Conditions

1. The position may require occasional travel for customer visits, trade shows, or training sessions.
2. Flexibility to work in a dynamic environment with changing priorities.
3. Salary (commensurate with experience): S$4200 – S$ 6800.
4. A part-time position is also available for application.

Application Process

1. Interested candidates should submit their resume along with a cover letter detailing their relevant experience and qualifications.
2. Interested applicants, kindly forward above required document and indicating earliest availability / notice period required, current and expected salary via email to: [email protected]

We regret that only shortlisted candidates will be notified.

Working Location: Defu Industrial City

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

• Develop, test and maintain high-quality software solutions using Kotlin, SQL, Java, Oracle, Openshift/Cloud, Spring Boot and Http4k
• Collaborate with cross-functional teams to design and implement new features and enhancements
• Provide technical guidance and mentorship to team members, fostering a collaborative and productive work environment
• Ensure adherence to best practices in software development, including code reviews, testing and documentation
• Troubleshoot and resolve complex technical issues, providing L3 support when necessary
• Lead and manage the team responsible for L2 support, ensuring timely and effective resolution of issues
• Continuously improve the development process and contribute to the overall success of the team

What Will Make You Shine

• Bachelor Degree of Computer Science or relevant course/ study
• Min 5 years of experience in the relevant field
• Proficiency in Kotlin, SQL, Java, Oracle, Openshift/Cloud, Spring Boot and Http4k
• Proven experience in software development
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• A proactive and positive attitude, with a passion for technology and continuous learning

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

• Apply and tell us about yourself
• Go through some standard interviews:

1. General interview with a recruiter
2. Technical interview with our technology experts
3. Manager interview or Offer interview with a hiring manager

• Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Our client is one of high-performance chemicals and technology company HQ based in Japan, they are expanding and currently looking for IT Support Engineer to support IT Manager to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

A successful IT Engineer must have a proper hand-on experience and knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems.

The ideal candidate will also have great troubleshooting abilities and support level to regional in Singapore, Thailand and India.

Key Responsibilities:

• Set up workstations with computers and necessary peripheral devices (monitors, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Update and create documentation based on PC, Servers information and other user manual.
• Install and configure organization approved software and its functionalities.
• Preferably able to speak English to assist and coordinate on Thailand office, India for IT related matters.
• Provide orientation and guidance to end-users on how to operate new software and computer equipment.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, coordination with vendors etc.)

Skills/ Experience

• Degree or Diploma in Computer Science, engineering, or relevant field
• Proven experience for minimum 3 years as IT Technician or relevant position.
• Good diagnostic and problem-solving skills and communication ability.
• Well organized and time-management skills.
• Good understanding on certain level of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician will be preferable, CompTIA A+, Microsoft Certified IT Professional)

You should possess strong communication and interpersonal skills, with problem-solving skill. Intellectual curiosity, strong professional judgment, work independently and have initiative mindset.

Please send your CVs with MS Word format to Siriwan Young, email: [email protected]

Your interest will be treated in strict confidence.

Company Reg No.: 11S2959 I License No. R24124300

Mandatory Skills

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirements:

• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

GENERAL OVERVIEW

The incumbent reports to the Information Systems Manager and will provide 1st level helpdesk and end user support and assist in the 2nd level support for infrastructure services. He/She will also perform daily server room operation, site related end user support and also support site related projects.

This position will be based at Jurong Island.

ROLES AND RESPONSIBILITIES

Provide 1st and 2nd level support

• Technical assistance and support for incoming IT Helpdesk and End User desktop queries and problems.
• Laptop/desktop/peripherals hardware and software technical support.
• Windows 7/10, Windows server, file/print/scan services, Outlook/Office 2016, Office365 suite, 2FA, LAN\WAN/Wireless network connectivity, VPN, mobile devices, meeting room audio/video conferencing systems, PABX and basic application troubleshooting.
• Perform PC/Laptop Refresh, Onboarding and off boarding of users and ensure asset inventory tracking is updated.
• Escalate issues to OEM/vendors and follow-up until the resolution of the problem.
• Out-Of-Office-Hours On-Call support.

Systems administration and maintenance

• Provide Wintel server, Active Directory, GPO, WSUS, Software deployment and system administration.
• Liaise with external vendors for any related hardware/software maintenance and services.
• Perform Installation/Configuration/Monitoring/Patching/Upgrades of desktops, servers, operating systems, antivirus, databases and other system related software.
• Participate in disaster recovery testing.

IT governance & documentation

• Involve in regular review and update of infrastructure policies, procedures and system documentation to ensure compliance.
• Plan and conduct end-users training as needed.
• Conduct quarterly IT asset counts.

REQUIREMENTS

1. Degree/Diploma in Electronic/Computer Engineering or Computer Studies or equivalent.
2. Certification in ITIL foundation, Microsoft 365 or MCSA are advantageous.
3. At least 2 years of working experience in IT helpdesk providing 1st level and 2nd level end user desktop support.
4. Strong experience in End user hardware and software technical support, Windows 7/10, Office 365 administration and Active Directory.
5. Experience in networking, storage and database administration.
6. Able to work on a rotating 2nd level Out-Of-Office-Hours support On-Call basis.
7. Knowledge of ITIL operation.
8. Strong analytical skills, ability to work independently and in a team environment.
9. Possesses good attitude, good interpersonal and communication skills.

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirement/Skillsets:

• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

EA License: R1873481

Company EA License: 11C4879

Our client is a leading medical solutions provider in Asia. Due to their current expansion plan, they are looking for a Senior Medical Sales Specialist (Intensive Care) to join their team, in hopes of developing the current high performing team. They are located in the Central.

Responsibilities:

• Collaborate with the Team Lead to offer consultative services to clients, for both renovation projects and new installations.
• Maintain and strengthen relationships with existing customers, focusing on providing excellent service and achieving high-quality outcomes.
• Assist the Team Lead in developing and executing business strategies for new product lines and market opportunities.
• Improve relationships with key opinion leaders (KOLs) and ensure regular client engagement to enhance connections.
• Grow the customer base by networking and building relationships to support long-term business growth.
• Attend and participate in trend show or exhibitions, to stay updated on market trends and customer needs.
• Meet and exceed assigned sales targets.
• Oversee the entire product life cycle management for various models and SKUs.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in Biomedical Science / Science or other relevant field studies
• Minimum 2 years’ relevant working experience in medical equipment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

We are looking for a SEO Specialist who will take personal responsibility for the success of new and existing clients' SEO campaigns. In this role, you will be accountable for all aspects of clients' SEO strategies, including keyword research, SEO audits, competitor analysis, on-page and off-page optimization, and tracking keyword performance. You’ll play a vital role in enhancing our clients' online visibility and driving organic traffic to their websites.

Why Join Us?

• Flexible Work: Enjoy the option to work from home.
• Comprehensive Benefits: Medical and insurance coverage.
• Professional Growth: Yearly pay increments and access to both internal and external courses.
• Extra Leave: Gain an additional 2 days of annual leave each year.
• Award-Winning Team: Be part of an agency chosen by brands like Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, recognized as the Search Marketing and Lead Generation Agency of the Year.
• Career Impact: Manage high-profile brand campaigns across Singapore and Asia as part of our exciting expansion.
• Corporate Social Responsibility: As one of the few digital agencies in Singapore dedicated to CSR, our “Project KATE” initiative has supported multiple charities and underserved communities since 2015.

Key Responsibilities:

• SEO Campaign Management: Take ownership of keyword research, SEO audits, competitor analysis, and implement both on-page and off-page optimization strategies.
• Performance Tracking: Monitor and analyze keyword performance, providing insights and recommendations for improvement.
• Content Collaboration: Work closely with the Content Strategist and Sales Team to ensure alignment in strategy and execution.
• Reporting: Generate regular reports detailing campaign performance, along with actionable recommendations to enhance SEO strategies.
• Client Communication: Respond to clients' emails and calls, and conduct online meetings to provide updates and address their needs.
• CRM Updates: Regularly update the company CRM system with campaign progress, client communications, and relevant data.
• Industry Awareness: Maintain up-to-date knowledge of industry news and changes to SEO best practices.
• Data Analysis: Familiarity with tools like Google Analytics and Google Search Console will be a significant advantage in this role.

Requirements:

• Eligibility: Singaporeans or PR holders only.
• Experience: Relevant experience in an SEO-related role is preferred.
• Skills: Excellent client management and communication skills; fluent in written and spoken English.
• Attributes: Proactive, hardworking, responsible, and resourceful, with a cheerful disposition and positive attitude.

Join us in making a direct impact on our clients' success while advancing your career in a growth-oriented and socially responsible company!

POSITION OVERVIEW : Front Office Level 2 Application Support

POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Experience

Experience: 1 - 3 years Proven experience in Level 2 application support within the financial services or trading technology space. Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies. Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products. Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.

Technical Skills: Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems. Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress. Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration. Understanding of networking protocols and data feeds and how they interact with trading platforms. Experience with SQL and the ability to query databases to investigate data-related issues.

Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment. Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates. Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations. Proactive approach to identifying and addressing potential issues before they impact the project. Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.

Personal Attributes:

Customer-focused with a passion for delivering excellent user support. Self-motivated, with the ability to work independently and as part of a team. Strong attention to detail and methodical approach to incident management. Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast- paced, high-pressure environment within a financial institution or consultancy.

Industry: Technology Integrator Industry

Location: Central area

Schedule: 3 to 4 days a week (12am to 4am)

Skills: Software Installation, IT Security

The role as IT Support Service is a 6-month project to handle software installation, updating, commissioning and de-commissioning PC equipment - may be assigned in various locations Islandwide.

Position Responsibilities:

• Handle software installation, updating, upgrading and inspecting Desktops and Laptops for the usability and lifespan extension.
• Monitor arising faults or issues after installation and perform testing whether equipment is compatible to upgraded / update software.

Position Requirements:

• Technical Course or Diploma in Computer or any IT related field. Non-IT related graduates may be considered provided with sufficient knowledge.
• Base knowledge in various IT related products such as Cyber security, Network Security, Infrastructure and Systems.
• Work schedule is strictly 12 midnight to 4am with 3 to 4 days a week (mostly on weekend to avoid high volume production of the business).

We will consider all candidates but will prioritize those who have closer requirements to client needs.

Thank you!

Joseph Syho

Reg Number: R1108657

EA Licence No: 18C9079

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

Mercuria is a major player in the Physical and Financial Global Commodity markets, with major trading centres in London, Geneva, Houston, Singapore, Shanghai and Beijing. We actively trade in all the major commodity asset classes, from Crude and Refined oil products, to power & gas, coal and emissions, through to freight, metals, and agricultural products.

We operate a global diversified technology team across key hubs such as Geneva, London, Houston and Singapore, while operating in close partnership with some strategic co-development centres in Bucharest, Bangalore and Hyderabad. All running an Agile delivery model in unison with our business partners to deliver multi-asset-class commodity systems, with a focus on automation, user experience, innovation and control.

The role

This is a great opportunity to join one of the largest integrated energy and commodity trading companies in the world.

We are looking for a hands-on senior technologist with exposure in the Commodities industry who is passionate about technology and has experience supporting enterprise-wide systems.

The successful candidate is adept at partnering with end-users to log issues, analyse issues, provide tactical/strategical solutions and ultimately deliver tangible business value & benefit.

This role will report into the Head of Application Support – ENDUR working on different business systems critical for the trading life cycle.

Key responsibilities

• Supporting of Commodity Trading and live position applications during trading hours.
• Support of CTRM and connected upstream/downstream applications for Intraday and End of day activities.
• Take appropriate actions to ensure that time-critical batch steps run successfully. This may involve root cause analysis of issues and taking appropriate corrective actions (fixing curves, excluding deals/portfolios etc.).
• Monitor applications availability and report issues pro-actively.
• Communicate with clients/vendors as required: inform/follow-up for incident progress, notify them of impending changes or agreed outages
• Good organizational skills in managing issues, projects and communicating to the stake holders.
• Fast turnaround of client requests.
• Log and prioritize tickets in the ticketing system.
• Work with the Service Desk to ensure requests are routed to appropriate resource in order to be resolved quickly and efficiently
• Escalate service requests that require 3rd level support
• Improve client service, perception, and satisfaction.

Technical expertise

• 10 years of work experience in IT industry, 7 years of experience in Endur.
• Minimum 3 years of working experience in energy trading domain.
• Must have experience of working on trading floor and supporting traders during peak hours.
• Good knowledge of OpenLink Endur
• Working knowledge of Endur OpenJVS programming.
• Good experience with CTRM Application support including upstream/downstream systems. (E.g. Understands business workflow, trade life cycle and operations)
• Must have business knowledge of Gas and/or Power trade life cycle.
• Working knowledge of Gas and/or Power markets in APAC/EMEA.
• Programming skills using JAVA or .Net or any programming language.
• Diagnosis skills of technical issues related to programs in Java, .Net or any other programming language.
• Understanding of databases and analysing SQL scripts.
• Should be able to support team members in different geographical regions.
• Motivated and willing to learn and work on different systems 3rd party and in-house developed

Non-technical Skills

• Fluent in English
• Excellent communication skills to interact with various stakeholders both internal and external.
• Ability to work under intense pressure and manage/prioritize multiple requests/projects independently.
• Analytical and critical thinking with ability to problem solve complex issues
• Self-motivated, able to multitask and ability to work under pressure
• Ability to work with geographically distributed team.
• Adapt to changes quickly and communicate effectively.
• Flexible to work shift patterns on Rota.

We are seeking a dedicated IT Support Technician to join our team. The successful candidate will be responsible for maintaining and enhancing our organization's IT infrastructure, ensuring seamless operations across all departments.

Key Responsibilities:

· Provide technical support to stakeholders, mainly internal users like employees and management, addressing hardware and software issues promptly.

· Serve as the first level of escalation for all IT-related inquiries.

· Install, configure, and upgrade computer hardware, software, and peripherals.

· Monitor and maintain computer systems, networks, and related equipment.

· Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.

· Set up new user accounts and profiles, ensuring security and access protocols are followed.

· Perform backup and reset for user accounts and equipment.

· Conduct regular system updates and backups to safeguard data integrity.

· Collaborate with external vendors for hardware repairs and IT procurement.

· Document technical issues and solutions, maintaining an updated knowledge base.

· Assist in the implementation of new IT projects and initiatives.

· Any other ad-hoc duties assigned by manager.

Qualifications & Requirements:

· Degree in Computer Science, Information Technology, or a related field.

· 5 years and more experience in a similar IT support role.

· Proficiency in operating systems such as Windows, macOS, and Linux.

· Familiarity with network configurations, including basic LAN/WAN, routers, and firewalls.

· Strong problem-solving skills and the ability to work under pressure.

· Excellent communication skills, with the ability to explain technical issues to non-technical users.

· Ability to work in a fast-paced environment.

· Strong attention to detail and organizational skills.

Thank you for your interest in this position, and we regret that only short-listed candidates will be notified.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

IT Help Desk Job Description:

In this role, you will provide maintenance of the computer desktop environment by analyzing

requirements, resolving problems, installing hardware and software solutions, and supporting the

internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s

PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and

performing PC maintenance, upgrades and configurations.

Responsibilities:

• Provide helpdesk support and resolve problems to the end user’s satisfaction

• Monitor and respond quickly and effectively to requests received through the IT helpdesk

• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on

priority

• Modify configurations, utilities, software default settings, etc. for the local workstation

• Utilize and maintain the helpdesk tracking software

• Follow and Document internal procedures

• Assist with onboarding of new users

• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any

additional specialized equipment

• Install, test and configure new workstations, peripheral equipment and software

• Maintain inventory of all equipment, software and software licenses

• Report issues to the Service Desk Manager for escalation

• Manage PC setup and deployment for new employees using standard hardware, images and

software

• Assign users and computers to proper groups in Active Directory

• Perform timely workstation hardware and software upgrades as required

• End to end Manage & Maintain all meeting rooms and VC system

• Virtual Regional support

• Manage PABX / Cisco Call manager telephone system

Basic Requirements:

• Diploma or Higher Diploma in Computer Engineering

Preferred Requirements:

• 2 years of relevant technical experience

• Bachelor’s Degree in Information Systems, Business, Communications or related field

• Excellent communication skill and service mind