Job Description

• Develop & Monitor KPI progress
• Monitor daily / weekly sales targets & ensure that individual, team & department sales targets are met
• Perform product sales presentation/training to customers and address any technical enquiries on existing and new product applications
• Develop and drive new products business. Implement appropriate strategies to increase and identify new market segments and sales channels
• Establish rapport, build relationships and constant liaison with customers on future projects
• Collaborate with internal team to plan, achieve annual sales budgets and address customer service issues
• Inventory planning and management of assigned products
• Train, motivate & supervise Business Unit Managers (GP, NH, RT)
• Support Sales Managers on any required escalation
• Support any other projects/task assigned by Supervisor

Requirements

• Diploma/Degree in Sales & Marketing, Business or related discipline
• Minimum 3 to 5 years of sales experience, with at least 3 years in the sale of medical supplies
• Wide network of customers in the medical supplies community
• Ability to work under pressure and yet provide excellent customer service
• Proven leadership ability to lead a diverse sales team to achieve sales targets
• Good Communication Skills, both written & spoken
• Highly Motivated & Self-Starter
• Empower employees to enable them to function optimally
• Champion change and innovation

Staff Benefits

• Competitive remuneration packages
• Staff discount purchase on medical items & devices
• 14 days annual leave
• 5 days work week unless stated
• Outpatient Medical coverage
• Dental coverage
• Group hospitalization & surgical insurance coverage
• Long service awards
• Many more…

Only shortlisted candidate will be contacted

Overall responsibility

Our growing company needs an experienced and resourceful Business Executive to develop and implement growth opportunities in existing and new markets.

We are searching for talents that have a solid track record of creating long-term value for organizations.

First and foremost, we’re looking for a leader who understands how to leverage real data and capitalize on business trends and opportunities, customer-obsessed and ready to solve the changing needs of our clients.

Candidates should have strong communication and leadership skills, as well as the ability to manage customers in an evolving industry landscape.

Key areas of responsibility

• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
• Possesses an energetic, outgoing, and friendly demeanor
• Self-motivated and self-directed
• Able to multitask, prioritize, and manage time efficiently
• Able to professionally and confidently communicate with C-Level Executives
• Able to work accurately under stress and pressure to meet competing deadlines
• Excellent analytical and time-management skills
• Demonstrated and proven sales results
• Creative problem solver who thrives when presented with a challenge
• Tenacity to handle rejection and continue on with a positive attitude
• Knowledge of sales process from initiation to close
• Foster a collaborative environment within the organization
• Identify new market opportunities
• Understanding of applicable regulatory requirements related to the product

Familar with clinical lab products/Point of care.

- Handling Shipping documents (Import & Export)

- Handling of paper work submission to customers,etc

- Follow up with enquiry and shipment booking

- Familiar with export & shipping documents

- Good with computer

- Experience with shipping documents

5.5 days alt sat work week

Company transport : lakeside mrt

Our client provides equity trading access to India market. They provide full services in custody, futures clearing and trading. They are one of the largest players in the derivative segments.

Responsibilities

• Business development, sales role to cover both B2B and B2c clients in the region including HFTS, Hedge funds, family offices and securities firms
• Handle new clients’ acquisition
• Selling equity trading, future clearing custody services
• Handle both local and regional markets of institutional platforms, intermediaries, brokers and other institutional accounts.
• Develop and maintain key relationships.
• Create cross product selling opportunities.
• Develop and maintain relationships with service providers in the securities and asset management industries.
• Collaborate with the Product team to improve our product offering and platform.

Requirements:

• Bachelor degree with min 5 years relevant sales experience from the capital markets
• Depth of product knowledge & operational processes & understanding of the needs and pains of platform providers, intermediaries and asset management firms.
• Ability to build strong relationship with clients
• Ability to work within a diverse team of individuals.
• Exhibit flexibility & adaptability skills required in the Prime services industry.
• Having an existing base of clients and contacts, especially from the institutional platform and intermediary space, that can be migrated onto the platform, will be a significant advantage

Job Scope of Engineering / Technical Sales Engineer

1. Working together with sales team to maintain or excel (but not constrainted to) a minimum monthly sales target of S$100,000. (As a good guide for fluctuating monthly sales, the figure may be calculated base on a three month average).
2. To help in the servicing of customers in terms of conceptualizing of machine processes, writing up of proposals and quotations.
3. Help PM (Project Manager) in the planning of capacity to ensure timeline is being met. This is done with the help of a Master Project Schedule.
4. Coordinate with internal and external designers on the customer requirements to ensure customer needs are met.
5. Project monitoring to ensure timely delivery of goods.
6. To be involved in the process of new business development in new areas of industries.
7. Involved in public relations taking care of overseas partners and customers.

Requirements

1. With at least 3 years experience in Manufacturing Automation Machines. Knowledge in CAD software and common Miscrosoft software is required.
2. Educational qualifications: Diploma (or higher) in any discipline. Those with related experience may apply.
3. Self-motivated, objective driven. Multi-skill and multi-tasking required. Independent, self-initiative and creative.
4. Good interpersonal communication skills required (English and Mandarin).
5. Able to work well with others in terms of commitment, interests and adopting positive attitude.
6. Frequent traveling may be required.
7. Class 3 driving license added advantage
8. Willingness and flexibility are added good pre-requisites
9. Preferably to possess own vehicle (car allowances provided)

Salary Scheme: Basic Salary + High Commission

Location: Islandwide

• To provide excellent customer and sale service in a retail environment
• Identify and attend to customers’ needs and enquiries on our products
• Demonstrate/promote, provide information and sell our products
• Create a positive image and lead consumers to use/purchase it
• Set up and arrange displays & demonstration areas to attract the attention of prospective customers
• Update and provide information and feedback to Sales & Marketing team on sales and status
• Any other duties as assigned

Requirements:

• 1 year similar work experience in Home Appliances / AC
• Able to commit 6 days work week (off days on weekdays)
• Ability to understand customer needs and handle different types of personalities
• Well-groomed, pleasant and cheerful personality
• Good interpersonal and able to communicate well
• A team player who is proactive and highly motivated

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251 WGT Group

Registration No | R22111484 Ketty Lim

Responsible for developing and executing strategies to drive sales through indirect channels, such as distributors, resellers, partners, and alliances. This role involves a full revision of the existing Channel Partner Program, recruitment of new, strategic channels, enablement and growth of existing partner relationships and ensuring that regional sales targets are achieved through effective channel management. Plays a key role in expanding the company's market reach and optimizing the performance of the indirect sales network.

Key Responsibilities:

Strategic Leadership:

• Develop and implement a global indirect sales Go to Market strategy aligned with the company's overall sales objectives
• Completely revise existing Channel Partner program for roll out in 2025- inclusive of new discounting, tiering, packaging, contracts, etc.
• Identify and prioritize key markets and partners to drive growth
• Set goals and performance metrics for the regional sales team members currently assigned to the management of the channel partner base; in alignment, with the Regional Vice Presidents

Channel Management:

• Establish and maintain relationships with key distributors, resellers, partners, and alliances
• Actively negotiate and manage contracts, ensuring mutually beneficial terms; work cross functionally with Legal to revise and update existing customer contracts
• Develop and execute partner enablement programs, including training and support
• Work in conjunction with Business Development to build and maintain partnerships with key solutions providers

Sales Management:

• Although Sales headcount will report directly to the Regional Sales Teams with dotted lines into Indirect Channels; role should consider themselves a leader and a mentor, to the sales team members who will be managing Indirect Accounts
• Monitor and analyze sales performance as it pertains to the revenue generated by Indirect Channels, providing regular reports and insights to senior management
• Ensure that sales targets are met or exceeded through effective, per account, channel strategies

Business Development:

• Identify and recruit new partners to expand the company's indirect sales network
• Collaborate with regional Sales, marketing and product teams to develop channel-specific campaigns and promotions
• Drive joint business planning with partners to maximize growth opportunities; potentially developing joint “Go to Market” plans, utilizing co-marketing funds, etc.

Market Analysis:

• Conduct thorough market research to understand industry trends and competitive landscape and incorporate this information into the indirect channel partner recruitment strategy
• Provide strategic recommendations based on market insights and partner feedback
• Adapt sales strategies to respond to changing market conditions and partner needs

Cross-functional Collaboration:

• Coordinate with regional sales teams to ensure consistency and efficiency in channel management
• Work closely with internal teams, including marketing, product development, and customer support, to ensure alignment and support for indirect sales initiatives
• Provide coordination point for all cross functional activities as they pertain to Indirect Channels, inclusive of, but not limited to: RFX responses, marketing campaigns, organizational change requirements such as pricing increases, product End of Life, etc.

Reporting and Analysis:

• Provide weekly reporting on revenue generated by indirect partner sales- in conjunction with regional revenue reporting
• Prepare regular reports on indirect sales performance, market trends, and strategic initiatives
• Use data and analytics to drive decision-making and optimize channel performance and new partner recruitment

Qualifications:

• Bachelor’s degree required; MBA or advanced degree preferred.
• 15+ years of experience in sales, with a focus on indirect sales or channel management
• Minimum of 10 years sales experience in the Satellite Industry, with a focus on indirect sales and channel management is required
• Experience in revising an existing Indirect Channel Partner Program is required; building an Indirect Channel Program from inception, is strongly preferred
• Proven track record of success in managing global sales teams and achieving sales targets
• Strong understanding of indirect sales models and partner ecosystems as they pertain to the Satellite Industry is required (experience in the Ground Infrastructure segment is preferred)
• Excellent leadership, communication, and negotiation skills
• Ability to travel globally as required

Preferred Skills:

• Experience with the Telco Industry (either through partnership, sales into, or previous employment)
• Knowledge of CRM and partner management tools (ability to assess existing tools and provided updated requirements for implementation)
• Proficiency in multiple languages
• Strong analytical and problem-solving skills.

If you love working with and delighting customers, are resourceful and love to organize fun experiences, we want to hear from you!

Read what it is like working at FunEmpire here: https://bit.ly/3RuyusY

Job Description:

• Client management and sales – client prospecting to identify their needs and creating suitable proposals and quotations that meet their requirements
• Client communication and relationship management - providing timely follow-up with clients via phone, email, virtual and in-person meetings to handle objections and negotiations
• Be accountable for increasing revenue and securing sales to achieve sales targets
• Provide professional customer service, client support and recommendations
• Build rapport and establish long term relationships with customers
• Proposal writing, quotation, invoicing and payments
• Events planning and coordination – liaising with various internal and external stakeholders to ensure creation of a successful event programme
• Assist in refining company’s sales strategy and processes
• Collaborate with Marketing team to suggest new marketing strategies and promotions

Job Highlights:

• Competitive salary and benefits
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• Work in a fast-growing company and deliver real world impact
• International and collaborative team

Why Join Us:

• Join our fun and dynamic team to build the brand and business with us!
• Great learning opportunities (everything from client management, sales opportunities, proposal and pitching etc)
• Great career progression (if you perform well, you might be heading a team of sales executives more quickly than usual)
• Great working environment with capable people, merit-based systems and nurturing culture
• Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company

Requirements

• At least 1-2 years of experience in corporate sales (events and/or hospitality sales will be preferred)
• Meticulous and great attention to details
• Highly organized with good time management skills
• Strong communication skills – verbal, written and presentations
• Able to work under pressure in a dynamic and fast-paced environment
• Proactive and can solve problems independently
• Work well with others as a good team player
• Demonstrate a high level of integrity and ability to handle confidential information appropriately
• Proficient in Microsoft Office, Google Workspace applications (i.e. Google Docs, Google Sheets, etc)
• Experience and working knowledge of CRM systems (e.g. Zoho, Hubspot, etc) is a bonus

Benefits

• Total Salary Compensation = Basic Salary + Sales Commission
• Basic Salary Range: SGD 3000 to SGD 4500 per month depending on qualifications & experience
• Sales commission and incentives (uncapped - the more sales you close, the more commission you earn)
• Achieve monthly sales targets and earn on average SGD 4,000 to SGD 5,000 OTE (with uncapped commissions) through a competitive commission structure
• Medical, dental and wellness benefits
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• International and collaborative team
• Work in a fast growing company and deliver real world impact
• Hybrid work arrangement
• Regular team bonding gatherings, outings and year-end party to have fun with each other
• Company Incentive Trips

Responsibilities:

• Develop the project business locally and identify and directly target architects and developers for projects.
• Support local distributors with pricing, catalogues and project specification support
• Achieve annual sales targets and assist in tender for projects
• Assist with market research or other local activities related to market and business development and sales growth
• Promote brand awareness, identify prospective clients, and expand the clientele base for the company with focus on the construction sector
• Take ownership and lead business development efforts in selected market segments
• To execute plans and strategies set by General Manager and the company
• Attend to sales enquiries and prepare quotation.

Requirements:

• Diploma, Degree in Marketing / Business or any relevant discipline
• Possess min 3 to 5 years experience in sales or marketing with good track records in working with developers, architectural and designer firms.
• Goals driven and hands-on in executing key measures
• High level of reliability and personal integrity
• Experience in the sanitary fittings industry will be an added advantage

Winner of E50 Awards 2021, 2022 & 2023

One of Singapore’s Fastest-Growing Companies 2022

Job Description

• Sales coverage for Healthcare Institutions, Clinics or Retail Pharmacies
• Manage existing accounts
• Develop new business opportunities within the designated area
• Achieve assigned sales target
• Identify prospects, develop market segments, generate leads and promote our product offering
• Build and maintain positive relationships and rapport with stakeholders
• Monitor and collect information on competitors

Requirements

• Diploma or ‘A’ levels
• Basic knowledge in medical products is an added advantage
• 2 years sales experience preferred
• Class 3 License with own mode of transport preferred
• Meticulous and able to work independently in a fast pace environment
• Results oriented, good communication and correspondence skills
• Demonstrate competency in key areas including selling skills, planning and organization, analysis and presentation skills

Staff Benefits

• Competitive remuneration packages
• Staff discount purchase on medical items & devices
• 14 days annual leave
• 5 days work week unless stated
• Outpatient Medical coverage
• Dental coverage
• Group hospitalization & surgical insurance coverage
• Long service awards
• Many more…

Only shortlisted candidate will be contacted

Job Description:

• Understanding background of the business with a view to develop new markets and strengthening existing customer base;
• Understanding company products and how they are used by customers with a view to develop new products and improve existing ones;
• Gathering feedback and analysing information about customer needs;
• Gathering and analysing market information including competitors’ products, pricing and market trends;
• Servicing and managing and understanding key accounts through sales visits and products presentation;
• Preparing sales quotations, sales collaterals and samples request;
• Monitoring sales in order to derive and analyze sales forecast;
• Co-ordinate with Logistics Department to meet customer satisfaction;
• Assess credit worthiness of potential customers.

Requirement:

• Diploma in any field but preferable food science or business;
• At least 5 years working experience in sales in Food Industry;
• Organised and detail-orientated with good analytical skills;
• Good communication skills;
• Ability to work independently and to multi-task;
• Effective time management and problem-solving abilities;
• Good spoken and written English. (Ability to communicate with Chinese-speaking customers would be an advantage.)

Our Client is a singapore-based leader in low voltage switch gear and control gear manufacturing, offering tailored solutions for sectors like industrial, commercial, and energy.They provides a wide range of services from design to production of Control Panels, Motor Control Centers, and Power Distribution Units. Known for quality and reliability, they foster strong partnerships to deliver innovative and practical solutions.

======================================================

They currently have an opening for a Sales and Marketing Manager.

Job Summary

• Salary details: up to $8,000
• Working Days and Hours: Mondays to Fridays: 8.30am to 6.00pm
• Location of work: Senoko (nearest MRT: Admirtly)
• Key Company Benefits: AWS / Yearly increment

Job Responsibilities

• Identify new business opportunities and develop new potential business segments
• Develop new business plan to increase market share, revenue and achieve profit goals
• Negotiate contracts, manage relationships and build strong rapport with existing and new clients.
• Monitor sales/marketing performance metrics, track progress against targets, and prepare regular reports for management review
• Lead sales/marketing team and facilitating team’s growth
• Perform other related tasks as deemed reasonable by the Management.

Requirements

• Minimum Diploma/Degree preferably in Business/Marketing/Electrical Engineering/
• 4 - 5 years' experience in Sales & Marketing in Data Center sector.
• Strong analytical, organizational, and creative thinking skills.
• Excellent communication skills with the ability to articulate ideas clearly and persuasively.
• Demonstrated leadership ability with experience managing and motivating teams to achieve results
• Ability to thrive in a fast-paced, deadline-driven environment while managing multiple projects simultaneously.
• Possess own transport

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Choo Tchi Seng

Registration Number: R1544906

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Responsibilities:

1. Customer Engagement:

- Build and maintain strong relationships with customers.

- Provide excellent customer service and address inquiries regarding financial products and services.

- Actively engage in cross-selling and upselling financial products to meet sales targets.

2. Product Knowledge:

- Stay updated on the bank's products and services.

- Effectively communicate product features and benefits to customers.

- Assist customers in selecting the right banking products to meet their financial needs.

3. Sales Targets:

- Achieve and exceed monthly sales targets.

- Identify opportunities for revenue generation and actively pursue them.

- Collaborate with team members to enhance overall sales performance.

4. Documentation and Processing:

- Assist customers in completing necessary documentation for various financial transactions.

- Ensure accuracy and compliance with financial regulations in all customer interactions.

- Process the forwarding of account openings, loan applications, and other financial transactions efficiently.

5. Compliance:

- Stay informed about and adhere to all relevant banking/ financial regulations and compliance standards.

- Ensure that all customer interactions and transactions comply with internal policies and external regulations.

6. Problem Resolution:

- Address and resolve customer issues and complaints in a timely and effective manner.

- Collaborate with other departments to resolve complex customer inquiries.

7. Team Collaboration:

- Work closely with team members to achieve overall goals.

- Participate in team meetings and contribute to a positive team environment.

8. Market Research:

- Stay informed about industry trends, market conditions, and competitor offerings.

- Provide feedback to management regarding customer preferences and market demands.

9. Training and Development:

- Participate in ongoing training programs to enhance product knowledge and sales skills.

- Share insights and best practices with team members to improve overall performance.

Qualifications:

- Local diploma or A Levels; bachelor's degree in business or related field is a plus.

- Strong interpersonal and communication skills.

- Knowledge of banking products and services.

- Ability to work in a target-driven environment.

- Attention to detail and strong organizational skills.

Benefits:

- Competitive salary and performance-based incentives.

- Health, and retirement benefits.

- Ongoing training and professional development opportunities.

- Opportunities for career advancement within the organization.

Being part of a Team, you will be responsible for ensuring customer receive the best possible service each time they visit your store. You will assist in maximizing store profitability by exceeding your sales targets and utilizing the in-store devices, while contributing to a successful store team.

• Drive sales, ensuring that targets are achieved and, where possible, exceeded.
• Utilise the in-store devices, offering the customer the whole product range.
• Provide alternatives and add on sales at every opportunity.
• Greet all customers in a warm, genuine and friendly manner.
• Ensure that customers receive the best possible service every time that they enter a store.
• Understand the process of the Customer Service measuring programme.
• To deputise for other staff, work within departments, or carry out other duties as required.
• Conduct your work in a safe and responsible manner.

What we are looking for in you are:

• Passion in retail business and sportswear
• Good Customer Service
• Good Communication Skill
• Confident and outgoing
• Sales driven

Attractive welfare & benefits:

• Transportation Allowance
• Staff's Discount Benefits
• Birthday Voucher
• Medical Insurance
• Optical/Dental/Health Screening Allowance

Interested candidates please send CV to [email protected]

Stephanie Ang | R1331070 | 24C2624

Automation Sales Executive

Working hours: 5 days, Mon - Fri, 9:30am - 6:30pm
Salary: $3000 - $4000 + commission
Working Location: Macpherson

Job Description:

• Provide detailed information about new and used vehicles, including specifications, features, and condition.
• Conduct thorough inspections of vehicles to assess their condition, performance, and market value.
• Prepare accurate and compelling vehicle listings, including high-quality photographs and comprehensive descriptions.
• Showcase the features and benefits of each vehicle to potential partners
• Utilize various marketing channels to promote vehicles, including online platforms, social media, and print advertising
• Negotiate pricing and terms with prospective partners to achieve sales targets and maximize profitability.
• Close sales transactions efficiently, ensuring all necessary documentation and paperwork are completed accurately.
• Provide exceptional customer service throughout the handover process
• Build and maintain strong relationships with consignors, ensuring clear communication and transparency.
• Foster long-term relationships with partners, providing ongoing support and assistance.
• Generate repeat business and referrals through excellent service and customer satisfaction.

Requirements:

• Prior experience in automotive sales is required.
• Proven track record of achieving sales targets and delivering exceptional customer service.
• Strong understanding of automotive products, including different makes, models, and features.
• Possessing a valid Singapore driving license is preferred.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

The Sales Executive is responsible for obtaining new leads and following up with prospective and existing clients.

Detail Job Scope

• Understand the list of company’s courses and their unique selling points to effectively communicate them to prospective clients.

• Build and maintain relationships with clients.

• Handle questions or concerns from prospective clients

• Report on sales activities and results to the management.

Requirements :

• Possess 'O' Levels Certification and above

• Motivated and Driven

• Comfortable speaking to potential clients

• Detailed

• On the job training

Benefits

A comprehensive training program will be taught and guidance will be provided on sales techniques for better customer acquisition .

Attractive commissions

career progression opportunity

Mon to Fri 9am to 6pm

Job Responsibilities:

• Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
• Develop and execute strategies by analyzing current market trends and needs.
• Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
• Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
• Ensure accuracy in sales reports for record-keeping and management reporting.
• Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
• Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
• Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:

• Prefer minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field will be an advantage).
• Diploma / Degree holder in related field (Sales or Information Technology).
• IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy will be an added advantage.
• Proven good sales track record in related fields.
• Excellent communicator with good presentation skills.
• Basic + Commission

Here is the job description for your reference:

• Sourcing for potential candidates through online channels (e.g. social platforms and professional networks).
• Screening of candidates to ensure candidates are suitable for the role.
• Coordinating interviews for hiring managers to identify staffing needs
• Liase with clients to understand their hiring needs and job requirements.

Job Scope:

• Take attendance of appointed manpower

• Manage the welfare of the appointed manpower

• Schedule adequate breaks in consultation with the officers-in-charge

• Support in deployment of auxiliary manpower

• Manage any performance issues with appointed manpower

• Liaise with Supplier on any manpower replacement required

Requirements:

• Experienced in leading and managing groups of up to 100 people

• Meticulous in their administration

• People-oriented and have good interpersonal skills

• Able to converse well with stakeholders

Salary: $13 to $15/hour

Location: Stevens / Botanic Garden

Contract Period: From 24 Feb 2025 to 15 Apr 2025

Personnel may be deployed for 3 to 6 dates within this period. Details of exact dates and hours will be shared 2 weeks prior to the first engagement date.

EA License No: 96C4864

Reg. No.: R24121728

1. Responsible to MIS Manager for IT infrastructure setup, maintenance, and operations.
2. Has Programming Proficiency in database management systems (e.g. MSSQL, Visual Basics 6.0 & Active Server Pages ASP).
3. Strong Knowledge of Information Security Protocols.
4. Experience in ERP systems for CRM Support.
5. Handle IT project and system implementation which involve gathering information designing and planning. Conduct User acceptance test and provide user training.
6. Manage and liaise with external system vendors related to MIS department when necessary.
7. Provide advice and recommendations to management on proofs and techniques for improved work operations related to customized labels direct USB printing to Seagull Bartender Printer (no Crystal Report).
8. Handle basic hardware troubleshoot, system backup and software support.
9. Assist the MIS Manager in any ad hoc activities related to the MIS department.
10. To compliance with laws and codes pertaining labor and ethics via annual training.
11. Knowledge in Network Protocol environment

Education:

• Diploma or Degree in Computer Science, Information Technology, or any related discipline.
• Equivalent qualifications or certifications in relevant IT/ERP systems support are also considered.

Job Description:

As a Technology OpS Support Practitioner, you will help to manage the as the L1 Support Lead for the overall project, overseeing the roles and responsibilities below

- Oversight and management of Operation JIRA support tickets coming in for the system
- Leading the handling of support tickets to help resolve issues with users. Driving the patching of data within SQL in the application for ticket resolution
- Communicating directly with users to help resolve their issues
- Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets

Requirements:

• Security clearance is required before onboarding

Position

Embark on a transformative career journey as a Production Support Expert in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology.

As a Support specialist, you will be immersed in real life production systems that shape and devise the future of capital markets IT. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of identified subject matter experts, dedicated communities, as well as established leaders.

You will be working on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) of multiple apps. You will be closely associated with business and be a contact point to provide functional and technical support on Kondor+ platform as well as other in-house developed systems serving TSY and ALM operations. You will also liaise with business analysis and development teams to plan and manage priorities, highlight blockers and critical issues.

You will also be instrumental in optimizing the current procedures, ensuring system resiliency with a strong focus on continuous improvement. Provide support and mentor junior staff. Align yourself with the bank’s initiatives and strategies.

Main responsibilities

· Provide functional and technical expertise on KONDOR+ and other in-house bank applications.

· Requests management (users and others IT teams)

· Operations management

· Application monitoring

· Incident Management

· Problem Management

· Contribute to continuous improvement initiatives.

· Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.

· Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.

· Flexibility to accept additional responsibilities and be able to multi-task.

· The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.

· Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Qualifications and Profile

Key Skills

· Candidates should have (5-7) years of experience in Production Support of financial systems.

· Master degree or bachelor’s degree in computer science, Software Engineering, or related field.

· Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications

· Candidates should have ITIL certification/knowledge.

· Knowledge of major market regulatory body’s rules is an advantage

· Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage

· Should be able to do SLA & KPI management, Client communication & interaction

· Predictive analysis, consulting, escalation management

· Risk analysis and project execution

· Knowledge in Capital Market FO/BO environment is an advantage

· Strong knowledge in Configuration Management

· Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.

· Knowledge of monitoring solution like ITRS Geneos is an advantage

· Good knowledge of Microsoft Office

· Careful observance of standards and processes

· Excellent communication and interpersonal skills

· Strong analytical or troubleshooting skills

· Ability to work well under pressure

· Autonomous, self-motivated and excellent team player

· Strong perseverance and diligence towards attaining goals and effective time management

· Self-starter and ambitious

Other Professional Skills and Mindset

· Strong passion for production support and resiliency.

· Appetite to follow technology trend and participate to communities.

· Eagerness to learn and adapt in a dynamic software development environment.

· Excellent problem-solving and analytical skills.

· Effective communication skills and ability to work collaboratively in a team.

· Excellent Aptitude, Curious to learn and inquisitiveness.

· Eagerness to learn and adapt to new technologies.

· Passion for sharing expertise and grow team members’ skills.

Education Requirements

· Intermediate level (minimum 4 to 7 years)

· Master’s degree in relevant specialties

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers.

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

Mandatory Skills

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Skills and Experience Required: -

At least 2 years working in an L2 Application Support Environment.

Mandatory/Core technical competency required:

Linux; Unix Shell Scripting

SQL (MYSQL/MSSQL)

OpenShift/Docker

Good to have experience:

AngularJS

ActiveMQ

Elastic Search

Application Monitoring Tools

CI/CD (Continuous Integration & Continuous Deployment)

Python

Microservices concept

Experience in application implementation projects in financial institutions would be advantageous.

Strong analytical and problem-solving skills.

Ability to perform impact analysis in a structured manner.

Good verbal & written communication skills.

Proactive and able to work independently and under pressure.

Working Hours (Shift Timing)

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.