About Us:

Smartpaw is revolutionizing pet care with innovative, tech-driven solutions designed to enhance the lives of pets and their owners. We're expanding our team and looking for a proactive Admin Assistant to help us manage our growing operations.

Job Summary:

This role is a unique blend of warehouse duties and customer-facing responsibilities. You will play a crucial part in ensuring our customers have a positive experience from purchase to delivery and beyond. A key part of this role will require you to make deliveries using a company vehicle, so a valid driving license is essential.

Key Responsibilities:

E-commerce Packing:

Accurately and efficiently pick, pack, and ship online orders.

Verify order details, ensuring the correct items and quantities are packaged.

Maintain a clean and organized packing station.

Adhere to packaging guidelines and quality standards.

Assist in inventory management and stock replenishment.

After-Sales Support:

Respond to customer inquiries regarding order status, shipping, and returns.

Process returns and exchanges efficiently.

Resolve order discrepancies and address customer concerns.

Customer Support:

Provide exceptional customer service via phone, email, and chat.

Answer product-related questions and provide recommendations.

Assist customers with placing orders and navigating the website.

Troubleshoot basic technical issues or escalate complex problems.

Deliveries:

Make deliveries to customers using a company vehicle. This may include navigating to different locations and ensuring timely delivery of products.

Job Types: Full-time, Part-time, Fresh graduate, Student job

Pay: $1,800.00 - $2,200.00 per month

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Schedule:

• Monday to Friday

· Should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems

· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.

· Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

· Excellent communication and interpersonal skills.

· Strong analytical and troubleshooting skills.

· Autonomous, self-motivated and excellent team player.

Requirement

• Diploma/Degree in Information Technology/Computer Science or any related study
• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.

Responsibilities

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Qualifications:

• Bachelor’s degree in Computer Science or related field.
• Minimum 2 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

A well-known Insurance Business is looking for sales support analyst, to support managers with administrative duties.

Key Responsibilities:

• Review fact-find forms and identify administrative errors (e.g., incorrect calculations, inconsistencies).
• Supplement sales leaders’ reviews and provide error lists for follow-up.
• Perform data entry for tracking and reporting in Excel.

Requirements:

• Minimum Diploma.
• CMFAS certifications (M9, M9A, CHI).

Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Responsibilities:

• Review and process customer purchase orders using ERP (Cardex) and manage portal entries
• Research and resolve order issues, prioritizing based on urgency and ship dates
• Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
• Monitor open orders and expedite high-priority or complex shipments
• Coordinate critical shipments to meet deadlines through cross-functional teamwork
• Handle customer claims, returns, and credit/rebill processes
• Support Accounts Receivable in resolving payment-related issues
• Track part usage/demand for existing contracts and collaborate on pipeline management
• Analyze root causes of order issues and recommend corrective actions
• Maintain accurate records and reports for order and customer issue resolution
• Assist in continuous process improvement efforts within the team
• Perform other duties as assigned to support business operations

Job Requirements:

• 2-4 years of experience in Program Management, Customer Support, or warehouse operations
• Proficient in MS Office (Excel, Word, PowerPoint)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Official working hours: 5 days (Mon-Fri, 8AM-5PM)

Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Bukit Panjang Senja CC / Woodlands MRT

Order processing , order fulfilment

Follow up with customer

understands the import/export of goods, documentation, AWB or BL

customer fronting exposure

end-to-end order fulfilment

Full training provided

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

• Oversee daily operational activities across two locations: the warehouse and the retail store, ensuring seamless workflow.
• Manage in-bound goods by inspecting deliveries, performing quantity checks, price tagging, and shelving items while maintaining precise and up-to-date inventory records.
• Facilitate the preparation and dispatch of outbound orders by efficiently picking and packing items.
• Maintain optimal stock organization and storage for both new arrivals and existing inventory to maximize space utilization.
• Perform regular stock replenishment at the retail store to meet customer demands.
• Conduct periodic inventory audits, cycle counts, and ad hoc stock checks to ensure accuracy and accountability.
• Coordinate and schedule deliveries from offsite storage to the retail store, including liaising with logistics partners.
• Adhere to and implement inventory processes set by retail management and the finance team.
• Ensure the warehouse and retail storage areas remain clean, organized, and free of hazards.
• Assist in dismantling hardware or equipment as needed, following operational and safety guidelines.
• Consistently apply and adhere to safe work practices and company procedures to maintain a secure working environment.

Job Requirement:

• Minimum ‘O’ Level qualification with at least 2 years of experience in warehouse-related roles.
• Open to working on weekends and public holidays on a rotational schedule.
• Strong written and verbal communication skills.
• Physically fit and capable of handling loads up to 20kg.
• Able to work independently as well as collaboratively in a team environment.
• Proficient in multitasking and hands-on tasks.
• Meticulous with attention to detail and accuracy to ensure proper record-keeping.
• Knowledge of safety regulations and best practices for warehouse operations is a plus.

Other:

• Shift Hour
• Central Area
• 2 Years Contract

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START YOUR REWARDING CAREER WITH US NOW!

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Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: [email protected]

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Leroy Lok

EA Personnel Reg No.: R2090115

Position: Procurement Specialist

Business Unit: Molycop Singapore Trading Pte Ltd

Reports to: Procurement Manager

The MolyCop business currently has 12 manufacturing facilities located throughout Australasia, South and North America, Europe. The business supplies steel consumables, primarily grinding media to the Copper and Gold mineral processing sector. The business has revenues in excess of $1.4Billion and employs more than 1200 direct employees.

MolyCop’s raw material feedstock strategy incorporates a range of supply options including domestic sourcing, make own via our EAF steelmaking facilities located in Canada and importing ~800KT of bar and other traded products. The Singapore trading office is responsible for the sourcing and supply of our imported bar needs.

Role Purpose:

The goal of this position is to provide daily operational support to our Procurement Management team including Request for Quotations, purchase order placement, expediting, handling end to end LC application process, full set of shipping documents, tracking of orders and managing routine documentation for purchase orders in accordance to Molycop procurement policy, procedures, process and delegations of authority.

Role Accountabilities:

1. Procurement & Contract Support

· Full procurement cycle.

· RFQ against forecast and receipt of supplier proposals.

· Weeky RFQ update – Freight, material cost and etc.

· Manage order processing in Dynamics 365 - creating Coversheet, Purchase and Sales contract, load creation, goods receipt, delivery note confirmation and commercial invoice issuance.

· Coordinate pre-shipment inspection arrangements with the QA/QC team and suppliers.

2. Expediting and shipping documentation

· Upkeep cargo readiness and delivery status for all contracts.

· Advising suppliers on vessels ETA and co-ordinate inspections schedule with our QA/QC department.

· Reviewing details on Charter-Party Bill of Lading.

· Weekly reporting to internal stakeholders on ongoing/upcoming shipment.

· Applying COO and co-ordinate CCIC survey application (Indonesia import).

· Submitting shipment advice to internal stakeholders with complete set of documents (BL, Commercial Invoice, Packing List, MTC, COO, Insurance Certificate etc.)

3. Financing

· Facilitate LC tenor application and amendment.

· Responsible for reconciliation of invoices against purchase order and validate final invoice with Finance team.

· Payment Support

4. Market Analysis

· Assist the team in deepening knowledge of the market and traded categories.

· Assist procurement managers in organizing and executing sourcing initiatives

5. Collaborate with key stakeholders

· Support the Procurement Manager in collaborating with internal and external stakeholders to identify process improvement opportunities and drive change management initiatives.

Requirements:

1. Degree qualified

2. Has 4+ years’ experience in dealing with global supply chain, trading, or procurement functions

3. Successful experience in driving business transformation and growth

4. Proficiency in reading and writing Chinese is essential for communicating effectively with Chinese suppliers and counterparts.

5. Strong business and financial acumen

6. Understands and utilizes metrics / measurement to set expectations and gauge success

7. Demonstrated experience in operating in International / Cross cultural organisations

8. Demonstrated ability to work without direct authority and to respond to changing environment

9. Demonstrated ability to drive culture change

10. Effective inter-personal relation skills, while maintaining the adaptability to achieve company goals will manage all day-to-day activities related to performance improvement

Our Client is in the Financial Industry. Due to their current expansion plan, they are looking for a Mortgage Loan Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities

• Acquire and onboard new clients to meet challenging sales goals for loan disbursements, client growth, and portfolio performance.
• Provide tailored advice on refinancing options, loan structuring, and repayment plans to support client needs.
• Conduct thorough evaluations of borrowers’ financial profiles, including income, credit history, and existing obligations.
• Guide clients through the loan application process, ensuring they understand terms, conditions, and interest rates.
• Verify and review loan applications along with supporting documents such as income proof, bank statements, and identification.
• Ensure all documentation is accurate, complete, and adheres to regulatory guidelines.
• Oversee the loan process from approval to disbursement, ensuring a smooth client experience.
• Address post-approval client queries, including repayment concerns and adjustments.
• Stay informed about regulatory updates, lending policies, and market trends to maintain a competitive edge.
• Any ad-hoc duty as assigned.

Requirement

• Min Diploma in finance, business, economics or a related field.
• Min 3 years of experience in consumer loans, mortgage or banking services.
• Experience in real estate markets is an added advantage.
• Knowledge in financial analysis will be added advantage.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Supporting Offering-led sales and Products & Services team in engaging and providing clients in creating value differentiating solutions

• Create research / account plans for clients, industries and sectors including power maps, buyer values, value propositions and opportunities
• Analyse data to identify trends, patterns and suggest insights
• Draw out ideas on how the training solution provides a differentiated value proposition to the clients
• Write concept paper and proposal documents for client pitching
• Prepare and present learning solutions and pricing models to internal and external stakeholder teams with confidence
• Support presentations to mid to senior level client executives.
• Oversee and manage projects related and not limited to course documentation updates, monitoring course performance, event support & administration, etc.
• Assist the team in creating value differentiating proposals to win deals with enterprise clients.

Job Requirements

• Min 1 year of working experience with Account Management, Enterprise Solution & B2C sales or Administration
• Research and analyse data to suggest insights that are relevant and value add to the solutioning for client.
• Understanding and sensemaking about clients’ context and challenges.
• Well organized, meticulous and ability to manage multiple projects at the same time.
• Team player
• Strong interpersonal skills
• Strong oral and written communications
• Proficient in Microsoft Office skills
• Collaborative and eager to work as a team to solve challenges

Job Description

• Execute a project effectively once a project order is being received
• Have a complete understanding of the requirements of the project and the delivery schedule
• Liaise with purchasing team with regards to the procurement of the items
• Work with various departments to problem solve and mitigate arising issues such as facilitating changes in project requirements in terms of products or the delivery schedule.
• Handle the billing for each project in an accurate manner
• Maintain excellent control on inventory to facilitate timely shipment and delivery, thereby maximising customer satisfaction and minimising cost;
• Plan, schedule as well as coordinate materials availability to meet customer requirements
• Engage in regular meetings with internal departments to review project, production and procurement updates

Requirements:

• Diploma or Degree in administration
• 2 years' experience in a related customer-facing field (Eg, Customer Service, Order Processing, Sales Coordination, etc)
• Working experience in import/export or related environment
• Working knowledge and experience in SAP system
• Able to analyze information quickly and accurately
• Excellent planning, communication and problem solving skills with an eye for details;

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Our client, a leading Automotive manufacturer (Principal) seeking for SALES PLANNING & PERFORMANCE SPECIALIST to join them.

Requirements:

• Min Degree Holder.
• You should have more than 4 years of working experience preferably in the Automotive industry for a manufacturer/principal handling Sales Planning and performance.
• Good understanding on the full Sales Planning and Reporting process, Revenue Management, Sales Campaigns & Support Management at regional level.

Others:

• 5 day work week
• Location: Central Singapore

Interested applicants to drop me your updated resume to [email protected]

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

• Company located at Loyang Way

• Working hour: 9am – 6pm (Monday – Friday)

• AWS + Variable Bonus

• Excellent Welfare & Benefits

• Well Established Freight Forwarding Company

Job Scope

• Handle inquiries, prepare quotations, handle shipment activations and cross trade shipments.
• Coordinate with customers for their incoming, outgoing and cross-trade shipments.
• Coordinate with Overseas Agent for shipment activities.
• Understand import and export process.
• To complete all required documentations on time.
• To provide assistance with sales and marketing activities as required.
• Handle customer's issues, take appropriate action and / or notify relevant person and office to prevent a re-occurrence of customer issues.
• Ensure accurate data entry in reports.
• Any other ad-hoc task assigned.

Requirement

• Diploma / Degree in Supply Chain Management / Business Studies or equivalent
• 2 – 4 years of relevant working experience in related industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

We are on the lookout for a visionary Sales Director to spearhead Corporate Gifts Division for a company specializing in sustainable corporate giftings. If sustainability drives your passion and building strong client relationships is your forte, this is your opportunity to make an impact with a purpose-driven team.

Your Role:

• Champion innovative, sustainable gift concepts.
• Build and nurture strong client relationships by understanding their unique needs.
• Collaborate with our creative design and procurement teams to deliver exceptional solutions.
• Oversee sales proposals, negotiations, and transactions, ensuring seamless execution.

What We’re Looking For:

• Proven track record of success in the corporate gifts industry.
• Established network of strong client relationships.
• Outstanding communication and interpersonal skills.
• Genuine passion for sustainability and creating a greener future.

What We Offer:

• A dynamic, collaborative work environment where your ideas matter.
• Opportunities for professional growth and career development.
• Competitive compensation package that values your expertise.

Ready to make a difference while advancing your career?

Job Description

• P&L Production for trading desk.
• Validating and attribution of P&L for trading desk.
• Resolving & investigating pricing and valuation-related issues; managing queries from portfolio managers.
• Manage monthly NAV reconciliation process for Trading desk and performing fund performance attribution by asset class.
• To perform price testing.
• Validating pricing source and pricing model for different asset classes.
• Streamlining process flow and building processes from the ground up.
• To be involved in new system setup & integration and able to have a grasp of upstream and downstream impact on other departments.
• To hold discussions with the quant team in determining the difference in price models and their calibration.

Requirements:

• Minimum 5-7 years of relevant valuation/product control experience.
• Possess product knowledge in asset classes, FX, FX Options, FX vols, Equity, Equity vols, Interest Rate derivatives, interest rate vols, Bonds, Total Return Swaps, Credit Default Swap, Commodities, and listed products.
• Understands market practice on valuation standards for all asset classes.
• Good to have pricing knowledge of derivatives products.
• Analytical and driven, detail-oriented, and resourceful in problem-solving.
• Team player, ability to multi-task and meet tight deadlines.
• Enjoy working in a fast-paced, challenging, and dynamic environment.
• Strong control mindset and sense of ownership.
• It will be good if the candidate possesses intermediate coding skills such as VBA or Python.

Overview:

You are responsible to manage an intermediate group of commodities, activities included but not limited to sourcing and supplier qualification, drive cost reduction to achieve PPV targets, negotiate favourable terms and conditions so as to achieve lowest total cost of ownership, carry out periodic business reviews and supplier audits and help develop commodity strategies and supplier relationship. In addition, this incumbent needs to support new product introduction and product transfer activities.

How You’ll Make an Impact:

• Manage a commodity group specific to a manufacturing plant or region. Initiate and follow through cost reduction programs including total cost bench-marking, identify opportunities and execution.
• Carry out periodic price and contract review / negotiations with suppliers. Actively manage work flow in SAP and ensure that all price agreements are appropriately loaded.
• Supplier Management activities which include New Supplier On-boarding, Supplier Agreement or T&C Checklist, Supplier Periodic Business Reviews, Scorecards and Audits.
• Support and interface directly with management, manufacturing engineering, R&D, product marketing, and project management teams for new products, transfer products and sustaining product improvement programs.
• Develop and manage sourcing strategies enabling Low Cost Sourcing and off-shore sourcing to create supply base with ability to support the manufacturing strategy as well as customer satisfaction.
• Ensures services are delivered on time and meet quality standards. Identifies and resolves potential supplier problems.

What You Bring:

While this list of qualifications may help an employee to succeed in this position, capable candidates may have a wide range of backgrounds or skills. If you have experience that aligns with the responsibilities of this role, we encourage you to apply.

• Degree in Mechanical Engineering/ other related Engineering.
• Minimum 3 years of experience in strategic procurement or purchasing in a manufacturing environment
• Good working knowledge of casting, sheet metal fabrication, plastic injection molding and precision machining manufacturing processes
• Ability to reach a solution with limited direction
• Supplier management and negotiation skill and experience
• Good communication, analytical skills and pro-activeness
• Familiarity with commercial terms and conditions
• Knowledge of Lean Six Sigma
• Collaboration and teamwork

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, flexible benefits, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

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• Support process by managing transactions as per required quality standards
  Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  Update own availability in the RAVE system to ensure productivity of the process
  Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  Follow standard processes and procedures to resolve all client queries
  Resolve client queries as per the SLA’s defined in the contract
  Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  Document and analyze call logs to spot most occurring trends to prevent future problems
  Maintain and update self-help documents for customers to speed up resolution time
  Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  Ensure all product information and disclosures are given to clients before and after the call/email requests
  Avoids legal challenges by complying with service agreements
  

͏

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  Assist clients with navigating around product menus and facilitate better understanding of product features
  Troubleshoot all client queries in a user-friendly, courteous and professional manner
  Maintain logs and records of all customer queries as per the standard procedures and guidelines
  Accurately process and record all incoming call and email using the designated tracking software
  Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
  

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  Undertake product trainings to stay current with product features, changes and updates
  Enroll in product specific and any other trainings per client requirements/recommendations
  Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  Update job knowledge by participating in self learning opportunities and maintaining personal networks
  

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Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

SEO Specialist

Are you an SEO enthusiast with a knack for turning websites into traffic magnets? Do you dream in keywords and wake up ready to conquer the SERP? We want you!

Our team is looking for an experienced SEO specialist to grow our financial education brand. You will be responsible for planning & optimizing content to boost our website visits and YouTube video views. We are a well-known investing & trading school with over 1 million followers on our social channels combined; join us on the adventure of clinching our next YouTube Creator award!

Our ideal teammate is an SEO geek who also has knowledge or interest in the stock market. You love the challenge of keeping up with Google’s ever-changing search algorithm and get incredible satisfaction from pushing your content to Page 1. Most importantly, you believe in doing meaningful content that brings positive change to people’s lives.

If you’re nodding to all these, you’re the teammate we seek. Apply now and let’s chat on the Zoom interview!

WHAT YOU WILL DO

• Perform regular keyword & competitor research to identify gaps & opportunities and propose content topics
• Perform on-page SEO for website pages and blog to boost search rankings and site traffic
• Work with an in-house content specialist and source for writers to build pillar articles and create a library of quality content
• Optimize and proof-read content articles before publishing
• Do YouTube keyword research and propose video content ideas. Optimize YouTube video titles, descriptions, captions and tags.
• Perform link-building and outreach activities to improve website authority and backlink profile
• Regularly monitor and report SEO performance metrics using tools like Google Analytics and Semrush; provide insights and recommendations for improvement
• Identify technical SEO issues and work with web developer to optimize site performance
• Stay in tune with the latest search algorithm updates

WHO WE SEEK

Education & Skills

• Bachelor’s degree
• Minimum 2 years of SEO work experience
• Proven track record of ranking keywords on Page 1
• Experience in Semrush or equivalent tool
• Experience in HubSpot and WordPress CMS
• Google Analytics
• Knowledge or interest in stock market, investing & trading

Our ideal teammate has these qualities:

• Strong command of the English language
• Analytical mind
• Attention to detail
• Proactivity, keen sense of urgency
• Commitment and loyalty as a team player
• Independent problem-solving skills
• Quick and adaptable learner

7 REASONS TO JOIN OUR FAMILY

1. Get the first-hand opportunity to work with and learn from Adam Khoo, Singapore’s most-followed investment mentor
2. Join a growth-oriented company that values your ideas and develops your career based on your talents and passions
3. Be rewarded with attractive team performance incentives
4. Get access to our premium financial masterclasses and level up your personal finance
5. Get to attend professional training courses every year
6. Friendly work culture with helpful teammates
7. Enjoy hybrid work arrangements that include WFH days

APPLY NOW!

Please include with your application:

• Portfolio featuring content articles optimized by you
• SEO content writing portfolio
• Reasons for leaving your current and previous employment(s)
• Current / last drawn and expected salary
• Availability / notice period required

ABOUT PIRANHA PROFITS

Piranha Profits® is one of the world’s leading online schools for investors and traders. Our passion for financial education traces back to 2005 when our founder, Adam Khoo, created the Wealth Academy™ masterclass to teach his stock market strategies to aspiring investors.

Headquartered in Singapore, we have empowered the financial lives of over 28,000 students across 124 countries. We impact the lives of over a million people a year through our online videos, courses and live webinars.

We offer online courses and masterclasses on a range of topics including stock investing, property investing and options trading. Our mission is to teach aspiring investors & traders the skills to profit from the markets for a lifetime.

Piranha Profits® is a financial education brand by Adam Khoo Learning Technologies Group ─ 2-time winner of the prestigious Enterprise 50 Award and 5-time winner of ShareInvestor’s Most Preferred Financial Educator Award.

· Bachelor's degree in Computer Science or related field

· At least 3 years of hands-on experience in integration and implementation of software systems

· Must have experience in Migration from on-prem to AWS

· Must have AWS knowledge (Lambda)

· Ability to troubleshoot and debug complex integration issues

· Strong communication and collaboration skills to work with cross-functional teams

· Knowledge of software development methodologies such as Agile and Waterfall

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

What's the role?
The Market Specialists team support our Sales teams serving as subject matter experts within Bloomberg. On any given day in this role, you will be consulting with senior decision makers at client accounts, helping to close new sales opportunities, and providing critical feedback to help shape the development of our tools and services with the product management teams. By championing the Bloomberg Professional Service at market events and through printed material, you become the face of our company!
The Market Specialists are comprised of a broad spectrum of individuals with varying backgrounds and skills with experience from the buy-side, sell-side, as well as market and industry participants. The team's core responsibility is not only to heighten our user base’s experience and impact sales revenue, but also play a vital role in improving the knowledge of our sales force, and are a dedicated source of client feedback for our product development teams. The team also highlight their market expertise through writing for a variety of publications or speaking at internal and external events.

We'll trust you to:

• Utilise your strong market experience, detailed knowledge of industry trends, and demonstrated technical skills to drive revenue opportunities across our suite of solutions
• Act in an advisory capacity to our clients around the challenges that they face, and how they can use our products and technology to solve them
• Develop an in depth understanding of the competitor landscape and how this affects both internal and external customers
• Influence the direction of Bloomberg products through thought leadership, contribution on innovative ideas, and establishing relationships between Bloomberg's decisions makers and our clients
• Develop and establish your own road-map of initiatives based off your in depth understanding of markets, tools, and workflows that align with product, sales, and company goals, and then maintain check-in points, and self-report successes and challenges on these strategies
• Participate actively in new projects that drive departmental and firm-wide initiatives and goals
• Seek out additional ways to make an impact, such as mentoring, involvement in training, running campaigns, and active involvement in product enhancement

You'll need to have:

• Minimum 7 years of client facing experience in Financial Services or a Financial Technology company
• Minimum 5 years' experience of Equity Derivatives in a sales, trading or research capacity
• Experience leading senior level client conversations gained within the past 5 years
• The ability to convey complex ideas and solutions in a simple and concise way to audiences both large and small
• Strong communication skills to be able to credibly lead senior level client conversations, gain insight into clients' enterprise workflow and promote Bloomberg solutions
• The business insight required to use your knowledge and experience to make good judgement and quick decisions to tangibly impact the commercial success of our business
• A reciprocal and commercial approach, along with the ability to operate within both departmental and company-wide initiatives, in a non-hierarchical structure without corporate titles
• Willingness to travel regularly across ASEAN
• Excellent presentation, training, and communication skills in English
• Demonstrated continuous career growth within an organisation
• Bachelor’s degree or degree equivalent qualifications

If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: www.bloomberg.com/professional

Why Bloomberg?
We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:
Singapore | www.bloomberg.com/singapore

Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritise candidates with legal authorisation to work full-time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization.