PrimeStaff Group has been in the recruitment industry for the last 29 years, with the sole objective of providing good quality services in recruitment, human resource solutions and development to employers as well as to individuals. With more than over two decades of experiences, we operate across the public and private sectors and spans across the Asia Pacific region. We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch. We are passionate about people and our commitment to service excellence speaks for itself.

Hiring preference:

1. Based in Singapore
2. Remote from Malaysia

Responsibilities:

• Hands-on experience for full spectrum of finance functions (AP, AR, CB, GL and reconciliation) and maintaining full set of accounts
• AR function include sales invoices preparation and liaison with Payroll team on the information provided; follow up with clients and internal consultants on the arrears
• Responsible for monthly management reporting and annual statutory financial reporting
• Responsible for quarterly GST returns preparation and submission
• Support forecasting and budgeting exercises
• Ad hoc statutory statistics and surveys submission from relevant authorities
• Timely preparation and sending out of sales invoices upon received from Payroll team
• To improve the follow up and reduce the outstanding debtors listing
• Timely and accuracy of monthly and annual financial closing and reporting
• Timely and accuracy of quarterly GST returns preparation and submission

Work Relations & Key Stakeholders:

• Internal: business leaders and payroll team (shared services)
• External: clients, auditors, tax and corporate secretarial agents and government agencies

Requirement:

• Experience with use of accounting software; knowledge on XERO will be an advantage
• Proficient with Microsoft Office and Teams
• Diploma or Degree in Finance or Accountancy or equivalent studies
• A minimum of 2 years’ hands-on experience in full spectrum of finance and accounts functions.

Desired characteristics & personality:

• Meticulous, able to multi-task and work in fast-paced environment.
• A team player with can do attitude.
• Uphold professional values and conducts with strict confidence

Shortlisted Candidates will be Notified and Contacted!

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg: R21103524

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description:

• Managing, developing and motivating the sales channels in order to achieve company objectives and strategy.
• Identify new business opportunities and oversee the successful development and launch of new product initiatives.
• Agreeing and setting pricing levels and strategies in co-ordination with the Management.
• Deliver accurate sales and budget forecasts.
• Responsive to both external and internal customer needs and assist in the resolution of any issues or concerns in a timely and professional manner.
• Provide market intelligence, product and solution input and feedback, and necessary recommendations to the R&D teams at headquarters.

Job Requirements:

• Min Diploma in any Discipline
• Minimally 2 years of technical sales (M&E) working experiences

*Please be notified that only shortlisted candidates will be notified*

By submtting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: Chan Jun Wei

EA Personnel No: R1543992

EA License No: 21C0845

Responsibilities as Logistics Specialist

Focused on ensuring that the whole logistics operation and activities in always flowing efficiently

Preparing shipping documentation (such as Packing list, Commercial invoice, Shipping docs as per customer and PM requirements)

• Prepare shipping document attestations, legalizations, COO, temp import / export.
• Communicate with Freight forwarders for shipment pickup.
• Maintain tracker for Inbound / Outbound shipments.
• Report preparation upon request.
• Initiate spot quote for freight & material handling equipment.
• Optimize transportation & logistics cost, negotiating rates with carriers & identify cost saving opportunities.
• Ensure 100% compliance towards International Trade Regulations.
• Safely and efficiently performs assigned processes to meet the required daily logistics activities.
• Collaborates and communicates with logistics technicians, Supply Chain Planners, Quality Personnel, and others involved in the shipment and receipt of products about information related to the shipment.
• Tracks, traces, and updates the status of shipments.
• Perform materials physical inspection and warehousing arrangements.
• Ensuring that the quality of all products received meets the required standards, part number and quantity per Purchase Order.
• Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
• Keep logs and records of incoming, outgoing materials, warehouse stock & Materials movement.
• Preparing & generate Packing List and Invoice of projects materials before shipping.
• Generate Airway Number (AWB) though DHL and FedEx.
• Coordinating with local suppliers for domestic transportation.
• Coordinating with packing suppliers to arrange for packing services before shipping.
• Physical material inspection and handling

The MolyCop business currently has 12 manufacturing facilities located throughout Australasia, South and North America, Europe. The business supplies steel consumables, primarily grinding media to the Copper and Gold mineral processing sector. The business has revenues in excess of $1.4Billion and employs more than 1200 direct employees.

MolyCop’s raw material feedstock strategy incorporates a range of supply options including domestic sourcing, make own via our EAF steelmaking facilities located in Canada and importing ~800KT of bar and other traded products. The Singapore trading office is responsible for the sourcing and supply of our imported bar needs.

Role Purpose:

The role supports the Freight Manager, to ensure our imported bar feedstock needs as defined through our S&OP process, are delivered in full and on-time, as well as the most cost efficient and effective freight and logistics service that leverages our volume, demand planning, mill relationships and market insights.

Role Accountabilities:

1. Assist in negotiating and securing shipment, coordinating with ship owners, brokers, and other stakeholders.

2. Support Freight Manager in managing day-to-day operational, including post-fixture activities and documentation.

· Upkeep cargo readiness and delivery status for all contracts.

· Advising suppliers on vessels ETA and co-ordinate inspections schedule with our QA/QC department.

· Reviewing details on Charter-Party Bill of Lading.

· Weekly reporting to internal stakeholders on ongoing/upcoming shipment.

· Applying COO and co-ordinate CCIC survey application (Indonesia import).

· Submitting shipment advice to internal stakeholders with complete set of documents (BL, switch B/L, Commercial Invoice, Packing List, MTC, COO, Insurance Certificate etc.)

3. Assist in monitoring the shipping market and gather relevant data to assist in decision-making processes.

4. Update Open Order record and generate Open Order Summary report.

5. Provide analytical support by preparing reports on market trends, performance metrics, and charter party agreements.

6. Assist in resolving any claims or disputes that arise during the shipment.

7. Participate in meetings and industry events as required.

Requirements:

1. Degree qualified preferred

2. 5+ years in competitively sourcing logistics categories/ Supply chain management, ideally with shipping ex Asia to US/Europe/ Latin America experience.

3. Break bulk experience is a must.

4. Strong knowledge of shipping process and documentation.

5. Ability to multitask and work in a fast paced environment

6. Ship Broker / Agent background will be highly valued

7. English and Mandarin language a must ( liaise with Chinese counterparts)

8. Good systems and soft skills including general Microsoft Excel and Microsoft D365

9. Excellent communication, negotiation and interpersonal skills.

Responsibilities:

• Execute strategic GTM plans for products to drive sales and gain market share
• Effectively increase product awareness through marketing campaigns, distribution education, creation of sales tools, and partnership initiatives by working closely with product managers, sales teams, compliance, and respective stakeholders to increase market segment share of the product.
• Support development of product marketing value proposition, messaging, and marketing content for key target audience based on insights and data
• Lead the creation of below-the-line marketing materials for product launches that demonstrate product USPs and how the product addresses customer pain points. Materials include but are not limited to the brochure, playbook, eDMs, webpages, short and long-form content, videos, etc.
• Partner with other marketing team members and cross-functional teams (including Business Development, Product, Corporate Affairs, Segments, Business Analytics, Distribution Training, Events, etc.) to achieve the yearly business, commercial, and marketing targets.
• Dedicated to excellent business execution, enjoy collaborating and teamwork to manage marketing deliverables, have an eye for details, possess an innovative and creative mindset, and strong coordination of timelines and budgets.
• Manage post-implementation reviews, including monitoring KPIs, gathering insights and data to evaluate the effectiveness of campaigns and key learnings for future campaigns.

Requirements:

• Degree with at least 2 years working experience.
• Good understanding of financial products and consumer needs.
• Strong project management skills and an effective communicator.
• Strong business acumen and able to analyses business performance reports (Advance MS Excel user)
• Comfortable with working and learning in a dynamic, fast-paced environment."

You will be responsible for achievement of the sales and business targets, working closely with the Retail and Premier Wealth Managers, Sales Managers and our Distribution teams to drive Insurance Sales. You will develop professional relationships with partners and establish their trust and confidence by providing prompt and effective sales support & coaching. You will guide them to identify key opportunities and map to client’s needs.

You will design and provide the correct solutions to meet the clients’ needs, in close collaboration with the Retail and Premier segments. Scope include Wealth Protection & Accumulation, Education & Generic savings and Retirement Planning.

Requirements

• At least a Degree in a Business or Finance discipline
• At least 2 Year(s) of working experience in the related field is required for this position.
• Confident and highly energetic
• Self-motivated and driven
• Good communication and presentation skill
• Mature candidates are welcome to apply

Note: Only shortlisted candidates will be notified.

job description:

--use lashing equipment to secure containers on vessel

--perform vessel berthing/ unberthing operations at the wharf side

--assist the team in water bunk operations

--adhering to standard operating procedures and complying with safety rules and regulations

requirements:

--willing to work on 12 hours shifts

--able to work at height

Job Responsibilities

• Raise PO and follow up with vendors for timely delivery.
• Work with operations team on material purchasing plan to support production and ensure continuous material supply.
• Escalate material supply issue and work with team within region and globally on potential path forward.
• Provide material management data for review and feedback on potential improvement in material management process and planning.
• Ensure inventory accuracy by working closely with operations team.
• Maintain strategic relationships with vendors, negotiate best rates and credit terms.
• Measure and manage the vendors cost, quality and delivery performance.
• Ensure all activities related to purchasing function comply with company policies, Quality and EHS procedures.
• Other ad-hoc duties as assigned.

Job Requirements

• Familiar with MS Office application preferred. Experience with JDE a plus.
• A team player with the ability to meet tight deadlines in fast-paced environment.
• Proactive, positive attitude, responsible individual and proven ability to work in a team environment.
• Bilingual in English and Mandarin as suppliers and vendors include Mainland china.

Retail Sales Specialist

5 & 6 days per week, 6 days off per month; 11am-9pm

Location: Wisma Atria / Bugis Junction/ Chinatown Point/Raffles City(Can choose)

Salary: Basic $2200 -$2800 + $100 attendance allowance + $100 flexi allowance upon confirmation + Commission

Gross salary: $2800 -$4000

Company: The boutiques carry High-end prestigious brands such as Omega, Tudor, TAG Heuer, Breitling, and international brands such as Longines, Rado, and Tissot.

Summary

The Retail Watch Specialist is responsible for the day-to-day duties at the retail outlet, including sales, stocks, and ensuring proper housekeeping. They are in constant contact with their customer and responsible for ensuring that they give great customer service so as to drive sales.

Job scope:

• Provide customer service, product knowledge and recommendations to retail customers.
• Assist in inventory management and housekeeping at the retail outlets.
• Maintain daily housekeeping of the outlet; ensuring cleanliness and organize store front.
• Maintain and manage the POS/Cashier
• Assist in ad-hoc job scope assigned by store manager/supervisor.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Key Responsibilities:

Payroll Processing:

• Accurately process payroll on a monthly basis for more than 300 employees.
• Ensure compliance with all relevant payroll legislation, tax requirements, and company policies.
• Manage all aspects of payroll, including deductions, overtime, bonuses, commissions, benefits, and other payroll-related transactions.
• Review and verify payroll data, ensuring accuracy and completeness before processing.

Stakeholder Management:

• Work with internal departments, including HR and Finance, to gather necessary information and resolve payroll-related queries.
• Work closely with external payroll vendors, tax authorities, and other relevant third parties to ensure compliance with regulatory requirements.
• Respond to employee inquiries regarding payroll, benefits, and taxation matters in a timely and professional manner.

Compliance & Reporting:

• Ensure adherence to Singaporean employment laws on matters on CPF contributions, tax filing, and other statutory deductions.
• Prepare and submit all statutory reports, including CPF, tax filings, and other mandatory documents, in compliance with government deadlines.
• Assist in internal audits, maintaining accurate records and reports of payroll transactions and related documentation.

Payroll System Management:

• Maintain and update the payroll system to ensure the accurate capture of employee data and payroll-related information.
• Work with HRIS/payroll software system to enhance payroll processing efficiency and accuracy.
• Provide recommendations for improving payroll processes and systems.

Recordkeeping & Confidentiality:

• Maintain strict confidentiality of all payroll and employee information.
• Ensure that all payroll records are properly maintained and archived according to company policies and legal requirements.

Other Related Tasks:

• Assist with annual salary review and bonus processing.
• Support any other payroll-related tasks or projects as required by the HR or Finance departments.
• Manage payroll operations.

Requirements:

• Diploma or Degree in Accounting, Human Resources, Business Administration, or related field.
• At least 3-5 years of payroll processing experience in Singapore, preferably in fast-paced environment for a workforce over 300 employees.
• Experience with other payroll software systems such as SAP, SuccessFactors, or similar.
• Strong understanding of Singapore's labor laws, tax regulations, and CPF requirements.
• High working proficiency with Microsoft Excel.
• Exceptional attention to detail and high level of accuracy.

For keen applicants, please share your updated CV in MS Word Format stating your current, expected salary details & availability to [email protected] for further discussions. We regret to inform that only shortlisted candidates will be notified.

Responsibilities

• To achieve Company’s business growth (budget/target) with existing resources
• To manage and expand existing business and contribute to meet sales KPI
• Manage a portfolio of existing and potential customers via telephone contact
• Build a strong client relationship and grow accounts to their maximum potential
• Coordinate with different department and act as the customer’s point of contact to ensure all queries, problem or issues are dealt with appropriately
• Maintain teamwork by incorporating positive attitude
• Ensure that customer information is maintained accurately on the database
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls
• Implement and maintain internal audit policies and procedures in accordance with best practice
• Sales support – preparing Quotation, oversea coordinate, monthly tariff & reporting
• Carry out any ad-hoc task as and when assigned by the Company

Requirement

• Diploma in Logistics/Supply Chain Management or a related field
• Good problem-solving skills and able to work under pressure
• Well-organized with a keen eye for detail
• Able to work independently or in a team-based environment
• Proficient in Microsoft Office
• Preferably 2 to 3 years’ experience in sales and freight forwarding industry
• Possess knowledge on logistics, import/export procedures and Incoterms
• Good command of English written and spoken
• Good customer service and communication skills

Overview: -

The Operation Specialist plays a vital role in ensuring smooth day-to-day operations. A positive attitude is essential, as this position involves frequent interactions with customers. Strong customer service skills are necessary to handle inquiries, resolve issues, and provide a pleasant experience.

Additionally, the Operation Specialist must show initiative, taking proactive steps to support the team and improve operational efficiency. Cashiering duties, including handling payments accurately and efficiently, are a core part of the role, as well as supporting sales activities, ensuring seamless transactions, and maintaining a customer-first approach.

Key Areas of Responsibilities: -

Primary Role:

• Assist the Branch/Store Leader with the day-to-day operations of the Plaza Singapura branch.
• Oversee daily sales payment collections, always ensuring accuracy and compliance.
• Supervise and monitor Part-Time cashiers in managing payments and other cash-related transactions.
• Respond to customer inquiries through in-store interactions, email, phone calls, or messaging platforms, providing prompt and helpful assistance.
• Deliver exceptional customer service with a customer-first approach.
• Maintain appropriate stock levels within the store and ensure accurate product tagging, pricing, and descriptions.
• Uphold the highest standards in visual merchandising by maintaining and presenting display products to a high standard.

Secondary Role:

• Support cross-functional cashiering or sales duties at Plaza Singapura, Music Square store when needed.
• Perform any other ad-hoc tasks assigned by the Store Leader.

Requirements: -

• Minimum GCE O-Level & above.
• 2 to 3 years of retail working experience.
• Possess knowledge of Guitars, Drums or Keyboard products.

1. Perform bookkeeping into the accounting system.
2. Prepare and ensure accuracy of AP aging report.
3. Prepare cash flow forecasting and annual budgeting.
4. Maintain organized records of supporting documents for both internal and external audit purposes.
5. Supplier Bills Processing:

• Receive and review bills from regular, term, and ad hoc suppliers.
• Verify bills in 3-way matching: Cross-referencing with purchase orders (PO), goods received notes (GRN)/ delivery orders, contract, and bills.
• Preparation of payment list with complete supporting documents.
• Monthly AP reconciliation with suppliers’ SOA.
• Communicate with vendors for month SOA matching and resolve payment-related queries.

6. Staff Claim Processing:

• Prepare staff claims with its supporting documents and check with the claim policies.
• Execute payments accurately with complete documents within established timelines.

• Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
• Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.
• Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
• Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas
• Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
• Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
• Maintains professionalism in working relationships with team, customers and others within the company.
• Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.
• Ad-hoc tasks/duties assigned by Superior

Requirements

• Min N / O / NITEC / Diploma in any courses
• Min 2 to 3 years of order processing / sales support / order fulfilment exp

Salary range: $3K to $3.6K

Medical Device / Lifescience MNC

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Well Established Company
• Basic $2,500 - $5,000
• Excellent Welfare and Benefits + Career progression
• Working location: Macpherson
• Working days: Monday to Friday
• Working hours: 9.00am to 6.00pm

Job Responsibilities:

• Cultivate relationships with customers to promote brand awareness and loyalty.
• Collaborate with the marketing team to develop and execute a comprehensive business plan that aligns with company goals.
• Analyze market trends and customer feedback to identify opportunities for growth and improvement.
• Implement and manage online marketing campaigns across various channels (social media, email marketing, and website).
• Create engaging content that resonates with our target audience, showcasing our products and brand values.
• Other adhoc duties as assigned.

Requirements:

• Min GCE 'O' Level
• Experience in FMCG (eg. Fashion or Beauty) products will be a plus

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

Job Description

Technically skilled and detail-oriented person that can run various manufacturing / production equipment producing high-quality and strict quality control products. Production is performed in a clean room of 5000-1000PPM.

The PO will work within our production team to ensure that all products meet our company’s standards for quality, performance, and efficiency.

Machine Maintenance & Production:

• Adjust and configure the machine according to engineering specifications for production.
• Perform maintenance, install, test, and calibrate mechanical and electronic components within each machine.
• Ensure alignment, accuracy, and precision of parts and products during the production.
• Cross-training with Quality Control Department to understand both Work-in-Progress (WIP) products and Finished Goods(FG).

Quality Control & Inspection:

• Conduct pre-production checks to verify the availability and condition of the raw materials and machine.
• Perform routine inspections of machines throughout the production process to identify defects or issues.
• Document and report any inconsistencies or quality control issues to the production manager.
• Maintain and ISO 9001 and SOP compliant environment and process.

Technical Troubleshooting & Maintenance:

• Diagnose mechanical and electrical problems within machines and perform necessary repairs or adjustments.
• Follow standard operating procedures for maintenance and troubleshooting of production equipment.
• Maintain a clean, organized, and safe working environment, adhering to all health and safety guidelines.

Process Improvement:

• Work collaboratively with the production team to improve processes and efficiency.
• Provide input on machine design or assembly changes to improve performance and ease of production.
• Assist in implementing and documenting best practices for production to enhance quality and productivity.

Inventory & Material Management:

• Track inventory of all equipment, parts and materials used in the production process and report shortages.
• Ensure proper storage and handling of materials, parts, and finished products.
• Prepare and update production reports, tracking units produced, time spent, and any issues encountered.

Experience:

• Proven experience (2+ years) in machinery operation or production, preferably with screen printing machines or other manufacturing similar equipment.
• Strong understanding of mechanical and electrical systems, with the ability to read and interpret blueprints and technical drawings.

Skills:

• Strong attention to detail and precision.
• Good critical thinking and problem-solving skills with a proactive approach to troubleshooting.
• Ability to work both independently and as part of a team.
• Familiarity with quality control processes and standards.

Working Conditions:

• Must be able to handle high temperature environment (short term) and combustible raw materials.
• Require standing for substantive periods and working with hands in close spaces.
• Require wearing some PPE/ other protective gear and following safety protocols.

Senior Customer Service Specialist (1-year contract - renewable)

Job descriptions:

• Handle full set of I/E, LC, and banking documents.
• Prepare an accurate full range of shipping documents including Invoice, Packing List, Certification of Origin, Wood Declaration, Marine Insurance, Form 6, Form 9, Annex 7, etc promptly.
• Liaise and coordinate with suppliers, customers, and forwarding agents to ensure smooth and timely cargo delivery.
• Liaise directly with shipping lines for draft BL, BL amendment, and master BL security printing.
• Calculating pricing for hedge contracts to ensure correct pricing is invoiced
• Checking all documents to ensure adherence to the Sales terms, L/C terms, and customer requirements
• Follow up on deposit/LC issuance to ensure required payment is received before shipment.
• Ensure that the title of goods is only transferred upon necessary based on payment terms.
• Interact with customers to provide and process information in response to
• inquiries, concerns, and requests about documentation and operational matters in a timely and accurate manner and providing excellent customer services
• Collaborating with other teams, such as traders and fixation, to ensure that customer needs are met and that any issues are resolved promptly
• Handle ad-hoc tasks assigned by the team leader

Requirements:

• Diploma/ Higher Nitec with 2 years experience in a logistic-related role
• Relevant certification is required as well as formal logistics or equivalent educational background preferred.
• Shipping experience in LC, export Shipping Documentation containerized shipments, and/or incoterms preferred
• Outstanding verbal communication skills on an individual and group basis
• Possess a strong customer-centric personality and mindset.
• Highly organized and proactive individual who has a keen eye for detail coupled with a passion for providing exceptional customer service to internal and external stakeholders.
• Able to work well under tight deadlines.
• Detail-minded with good organizational and interpersonal skills
• Able to work independently, under pressure, self-motivated, responsible and process-oriented

John Koh

Quess Selection & Services

EA Licence Number: 23C2060

Registration ID is R1110099

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience, and skills) will be used solely to evaluate your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Roles & Responsibilities:

· Provide technical support and Install computer hardware, software and networks to new or exit staff

· Maintain and update IT inventory

· Monitor daily backup

· Troubleshoot on IT system, hardware and office equipment

· Knowledge of online system (HR System – Infotech / Microsoft / Autocad) is an advantage.

· Assist and renew of licensing (AutoCAD)

· Setting up Printer software

· Undertake any other ad-hoc work as assigned

Requirements:

• Possess a Local Diploma or equivalent in IT
• 1-2 years of relevant experience
• Fresh graduates are welcome to apply

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidates should ensure efficient operations, fosters team growth, and contributes to overall customer satisfaction and loyalty. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Description:

A Technical Support Manager plays a crucial role in overseeing and managing the technical support team to ensure high-quality service delivery.

Primary Functions:

Team Leadership and Management

• Supervise and mentor the technical support team to maintain productivity and morale.
• Conduct regular training sessions to ensure the team is up-to-date with the latest technologies and support protocols.
• Set clear goals, objectives, and performance expectations for team members.
• Handle recruitment, onboarding, and performance evaluations of team members.

Customer Support

• Oversee the resolution of customer issues and ensure a high level of customer satisfaction.
• Act as the point of escalation for complex or unresolved technical issues.
• Monitor customer feedback and take proactive steps to address recurring issues or dissatisfaction.
• Develop customer support strategies to improve service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure the team meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement tools and systems for ticket management, reporting, and communication.
• Analyse support trends to optimize workflows and improve efficiency.

Technical Expertise

• Maintain a strong understanding of the company’s products, services, and technologies.
• Provide guidance to the support team on technical troubleshooting and problem-solving.
• Collaborate with product and engineering teams to address recurring technical challenges.
• Stay updated with industry trends and incorporate relevant practices into the support process.

Communication and Collaboration

• Serve as a liaison between the support team and other departments, such as sales, marketing, and product development.
• Provide regular updates and reports to senior management on team performance, customer satisfaction, and operational challenges.
• Coordinate with external vendors or partners to resolve third-party issues impacting customers.
• Clear verbal and written communication for resolving customer issues, team collaboration, and presenting insights to stakeholders.
• Ability to explain technical concepts to non-technical audiences.

Strategic Planning

• Plan and implement strategies for scaling support operations in line with business growth.
• Budget and allocate resources effectively to meet current and future support demands.
• Develop and implement customer service policies that align with company goals.

Risk Management

• Identify potential risks in the support process and develop mitigation strategies.
• Ensure compliance with regulatory standards and data protection laws, if applicable.

Metrics and Reporting

• Monitor support metrics like first-response time, resolution time, customer satisfaction score (CSAT), Net Promoter Score (NPS), etc.
• Use data-driven insights to make decisions and improve support processes.

Requirements:

• Minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on troubleshooting in software, hardware, networking, or systems.
• Proficiency in Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), Cloud Platforms (AWS, Azure, Google Cloud), and Application Support tools (e.g., ticketing systems, monitoring tools).
• Proficiency in Helpdesk Tools (e.g., Zendesk, Freshdesk), CRM Platforms (e.g., Salesforce), and Monitoring Tools (e.g., Nagios, SolarWinds, Datadog).
• Familiarity with ITIL frameworks or similar methodologies.
• Degree in Cybersecurity / Computer Science / Information Technology / IT Engineering / Business Administration.
• Certification in CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma will be considered an added advantage.
• Goal setting, performance monitoring, and feedback delivery.
• Strong organizational, project management, and strategic planning abilities.
• Conflict resolution and adaptability in fast-paced environments.
• Expertise in troubleshooting and diagnosing issues accurately.
• Commitment to high-quality service and satisfaction.
• Handling escalations and maintaining professionalism.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary will commensurate with qualifications and experiences
• 13th month bonus AWS / Variable bonus

*After office work may be required due to the nature of IT/IT-networking job scope

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Location: 50 Gul road

Job Description & Requirements

Role:Applications Support

• Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
• Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
• Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
• Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
• Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
• Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
• Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
• Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
• Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements:

• Strong analytical and problem-solving skills
• Possess positive work attitude, self-motivated in a highly demanding environment
• Excellent communication skills
• Able to work collaboratively with a diverse group of stakeholders
• Experience with application support tools and technologies
• Good understanding of software development and maintenance processes

Working hours: Mon to Fri, 9am to 6pm

This position only required to start from Mid-Sept onwards

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

(WEST) - near Tuas West Road MRT

Responsibilities:

- Manage ex-stock list and record incoming and outgoing stocks.

- Fetch sales enquiries, discuss clients’ needs and propose concepts, products & solutions.

- Negotiate price and project timelines with customers.

- Follow up closely on job orders with clear and concise communications with produtions.

- Ensure stock inventory list is accurate and up-to-date at all times.

- Support sales team with processing quotation, sales order & filing.

- Attend to customer enquiries, follow-up and maintain good relationship with customer.

- Coordinate orders and lead time with operations team.

- Participate in sales & marketing meetings to provide update on feedback from customer.

- Achieve team target and provide back up to other team members when they are away.

- Ensure correct billing information with accounts receivable & provide support in recovering outstanding bills.

- Attend site visits, Build rapport with customers, providing consultation and sales support.

- Ensure successful outcome of transactions, contracts and proposals.

- Keep abreast of industry trends and news and ensure product offerings are updated and relevant.

- Any other related task and ad-hoc duties as assigned.

Requirements:

- Possess Diploma / Certificate

- Minimum 2 years of relevant experience.

- Good communication skills (Spoken and Written)

- Meticulous, highly organized and team-player.

- Self-driven, adaptive and interpersonal skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry