Manage the IT Support and staff to provide 1st level technical support;
Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
Act as a further escalation point for unresolved or escalated cases.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to SD managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfilment (if any).
Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Ensure all calls and emails are logged in the Service Desk logging system.

To have a minimum of 3-year end-user support experience, desktop or technical service desk.

To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
Familiar with Service Desk day to day Operation.

As the Family Support Officer, you will be responsible to implement initiatives to strengthen attendance and social support for children and their families. This includes monitoring and analysing attendance records and other data to identify those requiring more support, engaging and building strong rapport with the parents, and working closely with them to identify and overcome barriers to improving attendance. You are to also work closely with various Social Service Agencies to ensure the children and their families receive the social support required.

Job Role & Responsibilities

• Carry out regular and effective engagements with parents:To plan ahead engagement strategies and carry out engagements with parents of identified children. You are to also assist the parents in carrying out action plans to overcome barriers to regular school attendance, working with the preschool teachers and other community agencies where useful. To propose and work closely with other departments on the development of necessary materials and resources to support preschool attendance, parenting and provide better social support to children.
  
• Case management and monitoring:To keep track of progress of all cases, reviewing and calibrating strategies in working with parents for better school attendance. To adopt a systems approach in identifying barriers to better school attendance, and work closely with the teachers and other community agencies to address them. To refer and/or work closely with other Social Support Agencies to ensure the children and their family receive the social support needed.
  
• To work closely with community agencies:To work closely with community and Social Service Agencies to provide holistic social support to children and their families in the course of working with them to improve school attendance.
  
• Data management and Reporting:To regularly monitor attendance records of children in E-Bridge centres and identify children for close follow up and case management to improve attendance. To prepare regular reports of cases and attendance tracking for discussions with supervisor and management. To support the department in meeting any reporting, service delivery requirements and submission of progress reports.
  
• Reviewing of initiatives and strategies to support the learning and social needs of children:To support the department in regular reviews of programmes, initiatives and strategies to ensure the learning and social needs of children. To assist in the implementation of new programmes and initiatives.
  

Job Requirements

• Diploma/degree in Social Work with minimum two years of experience working with families in a social community setting/preschool;
• Preferably be registered as a member with the Singapore Association of Social Workers

Bank of Singapore opens doors to new opportunities.

Start your career with Bank of Singapore as a FX Product Specialist – Execution Specialist for DDC & IAM (VP).

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

General Description

The candidate is expected to provide execution service for DDC including Independent Asset Managers (IAM) and provide professional institutional level trade ideas and market updates.

Work closely with Front Office to uncover new IAM FX business opportunities and support Independent Asset Managers on pricing and execution.

Main Duties

• Contribute to the team revenue target & Year on Year revenue growth.
• Accurate and prompt execution of FX & derivatives products in fast-moving markets.
• Ensure clear understanding of margining rule at product & portfolio level.
• Maintain excellent relationship with client & IAM to understand their needs and support
• Develop and maintain excellent relationships with front office sales teams and market counterparties to obtain flow information and best execution
• Address and resolve dealing / product related queries and issues of both internal/external clients.
• Ensure high standards of service and stay risk conscious in execution.
• Continuously enhancing workflows to achieve the organization goals of efficiency gains and risk reduction.
• Ensure compliance with regulatory and internal compliance policies as applicable.
• Adherence to BOS dealing procedures.

Back-up function for Capital Market’s multi-assets:

• In event where cross-teams coverage is required carry out timely execution and advisory for multi-assets outside primary function (where Capital Market covers FX, Equity Cash, Bonds and Derivatives)

Education Qualification

• Hold a Bachelor’s degree or equivalent
• Preferably hold FMRP, CACS 1 & 2, Module 1B / RES2B and 6A / CM-SIP

Competency Requirements

• Minimum 5 years of experience in a similar role
• Fast and accurate dealing acumen
• Strong commercial acumen, focused on enhancing customer experience while staying focused delivering significant improvements in revenue, productivity and efficiency
• Strong understanding of FX and Derivatives including complex product
• Strong communication & interpersonal skills and strong team-player.
• High professionalism and energy level, able to engage and build relationships with clients well.
• Self – driven, motivated and committed to service excellence.

Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Responsibilities:

• Review and process customer purchase orders using ERP (Cardex) and manage portal entries
• Research and resolve order issues, prioritizing based on urgency and ship dates
• Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
• Monitor open orders and expedite high-priority or complex shipments
• Coordinate critical shipments to meet deadlines through cross-functional teamwork
• Handle customer claims, returns, and credit/rebill processes
• Support Accounts Receivable in resolving payment-related issues
• Track part usage/demand for existing contracts and collaborate on pipeline management
• Analyze root causes of order issues and recommend corrective actions
• Maintain accurate records and reports for order and customer issue resolution
• Assist in continuous process improvement efforts within the team
• Perform other duties as assigned to support business operations

Job Requirements:

• 2-4 years of experience in Program Management, Customer Support, or warehouse operations
• Proficient in MS Office (Excel, Word, PowerPoint)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R23115655 | Michelle Yeo Swee Xiang

Responsibilities:

• Validation quality review of lifecyle documents and protocols for Automation CSV qualification, EFU qualification, cleaning validation, laboratory equipment qualification, and IT systems qualification.
• Review and approve validation lifecycle document and protocols/reports in accordance with relevant policies, standards, procedures and guidelines timely
• Review and approve as needed, qualification/validation executed package validation exceptions, deviation, and investigations encountered during qualification/validation representing Quality
• Collaborate with multi functions to arrange, plan and ensure smooth running of the qualification/validation activities
• Participate in site Validation Maintenance Program
• Any other tasks as and when assigned by supervisor
• Support other technical changes and duties as require

About You:

• Diploma/Bachelor/Master/Doctoral Degree in Engineering/Science
• At least 5 years qualification/validation experience
• Possess process automation experience will be the additional benefit to be considered
• Communicate well, self driven, motivated and able to work well with others
• Based in Tuas

Job Type: Contract

Contract length: 9 months

In this Role, you’ll get to:

• Deliver exceptional customer service by promptly addressing inquiries from customers and partners through tickets, email, and live chat.

• Efficiently manage a large number of client inquiries professionally.

• Continually assess and suggest improvements to workflows, collaborating with Team Leaders or Managers as needed.

• Maintain strict integrity and confidentiality standards, safeguarding customer information at all times.

• Achieve personal and team targets, including Key Performance Indicators (KPIs).

• Handle office administrative tasks as needed.

What you’ll Need to Succeed:

• Bachelor’s Degree in relevant majors.

• Proficiency in written and spoken English to assist English-speaking customers and fluency in Mandarin to coordinate with stakeholders from different regions.

• Analytical thinking and high problem-solving skills.

• Ability to perform well in challenging situations and effectively manage stress.

• Personality Traits: Positive, eager, thorough, reliable, honest, and goal-driven.

• Customer Service Skills: Alert, understanding, patient, consistent, persuasive, with excellent etiquette and communication skills.

What will you do?

• Oversee the product “Identity”. Some examples of the data you’ll manage would be: medium description, product weight, instruction sheets and products images (both 2D and 3Ds).
• Work closely with both the technical team in charge of product development and the Schneider web team. Some of these assets are delegated to subcontractors hence you’ll have to supervise their efficiency to avoid budget wasting and make sure that deliverables are published on time.
• Be a key actor in the creation of a safe and high-quality product by leading the quality process preventing customers to make mistakes when using our products.
• Drive the creation of exciting commercial assets enabling our sales colleagues to successfully convert new customers: customer presentations, leaflets, training content, video
• Work with Schneider advertisement expert teams, giving you a wider exposition while letting you discover even more workings of the big Schneider machine.

What qualifications will make you successful?

• Degree qualification in Engineering or its equivalent disciplines
• 5 years’ experience in electronics or electromechanics for products used in an automation system
• Basic project management
• Strong communication skills and collaboration spirit, required to influence and motivate various stakeholders: internal C&S teammates, Global Marketing, subcontractors.
• Rigor, dynamism, and proactivity will help you deliver accurate content, drive your colleague into respecting the deadlines and enable you to create to ways to improve the efficiency of the marketing team.
• Curiosity & willingness to keep learning & challenging oneself.
• Comfortable managing several topics in parallel
• Open to multi-cultural and multi-disciplinary environments.

Our client is a local leading player in Real Estate Industry, well-known for its diverse portfolio of properties and sustainable urban solutions. They are currently looking for several Retail Property Leasing Specialist due to team expansion. They are located at Central - easily assessible.

Responsibilities for Retail Property Leasing Specialist:

• Responsible for identifying and engaging potential retail tenants.
• Conduct market research, strategic networking, and proactive outreach.
• Manager will lead and mentor the team, ensuring the successful implementation of leasing strategies
• Primary focus will be on maximizing rental income and maintaining high occupancy rates.
• Responsible for finalizing lease agreements and managing documentation
• Build and maintain relationships with different stakeholders

Requirements:

• Diploma in any discipline
• Min 2 years of leasing experience
• Good communication and negotiation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description:

Manage reception and front desk work including but not limited to scheduling appointments, answering phone calls, etc.

Handle customer’s enquiries and concerns politely and professionally.

Provide specialised and comprehensive wellness treatment services to customers.

Provide consistent and professional wellness treatments to customers.

Ensure high level of service standards.

6 day work per week, works on weekends.

Requirement:

Positive attitude and willing to learn.

Minimum 3 to 5 year experience in TCM TuiNa.

Ability to provide professional foot wellness therapy and TCM TuiNa wellness therapy.

Carry out wellness treatment according to company procedure and service standard.

Knowledge of TCM Meridian and Wellness is preferred.

INNOGENE KALBIOTECH PTE LTD is a Company that develops and commercialises innovative drugs and diagnostics.

INNOGENE KALBIOTECH PTE LTD is a subsidiary of PT KALBE FARMA TBK in Indonesia, today's largest publicly-listed Pharmaceutical Company in South East Asia.

PT KALBE FARMA TBK was named one of the 'Most Admired Companies' 2014 by Fortune Indonesia.

PT KALBE FARMA TBK also received an award from the Asia Money Award 2016 in Corporate Governance 2015, Indonesia.

PT KALBE FARMA TBK hosts the biennial Dr Boenjamin Setiawan Distinguished Lecture Series.

INNOGENE KALBIOTECH PTE LTD was awarded 'Asia Pacific Emerging Company of the year 2010' on Oncology by Frost & Sullivan, 'The Most Innovative Biotech' Award in the 2nd Annual Biopharma Asia Industry Awards by BioPharma Asia in 2012 and also '2012 Frost & Sullivan Asia Pacific Fastest Growing Home-Grown Company in Oncology Care' by Frost & Sullivan at the Asia Pacific Best Practices Awards in 2012.

PRIMARY OBJECTIVE

To achieve the sales objectives, eg Sales Targets and Return on Sales Investments (ROSI) and promote our Pharmaceutical products.

REPORTING TO

Reporting to the Director.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Establish and maintain relationship with Doctors and Key Opinion Leaders through scientific discussion related to the information and latest scientific updates on Company's oncology products.
• Monitor commercial stocks availability and distribution of Company's Pharmaceutical and oncology products in his/her respective coverage territories.
• Develop and maintain product and medical knowledge.
• Make call plans and execute.
• Visit Log Book and follow up the records.

KNOWLEDGE AND SKILLS

EDUCATION

Bachelor Degree in Life Sciences, ( Medical/Pharmacy/Biomedical/Biotechnology ) - ( At least 2nd class Honours)

EXPERIENCE

1 to 2 years of proven sales record in Oncology area. Similar industry working experience in Oncology products is A must.

PERSONAL ATTRIBUTES

Core Dimensions :- Building Trust, Continuous Learning, Service Focus

Selection Criteria :- Analysis, Managing Work, Self-initiative

Development Criteria :- Teamwork, Communication, Adaptability

EXTENT OF PUBLIC CONTACT

Demonstrate good communication and relationship skills to all employees within the Organisation, Doctors, Key Opinion Leaders, Pharmacists and other external customers.

WORKING CONDITIONS AND ENVIRONMENT

Able to be outstation for work and extended working hours may be necessary.

STRICTLY ONLY SINGAPOREANS NEED APPLY

INTERESTED CANDIDATES SHOULD CONSIDER THE LOCATION OF OUR OFFICE, AT BUKIT BATOK CRESCENT, BEFORE SUBMITTING THEIR CV.

Please provide all the following important informations in your CV :-

1. That you have the required Medical Sales experience in Pharmaceutical and Oncology products and is accustomed to meeting Medical Personnels at the hospitals

2. Reasons for leaving all previous and current employment

3. Last drawn and current gross basic monthly salary

4. Expected gross basic monthly salary

5. Date of availability and notice period

6. In your CV, to show evidence of successful and proven value-added selling, contract negotiations and contract compliance. Keep it to a maximum of 3 pages

7. Confirm that you have a valid Singapore Driving Class 3 Licence

Candidates who have submitted their CVs previously need not re-apply.

Candidates are advised to read and understand the job responsibilites and our requirements carefully before applying for this position.

Interested candidates must forward their CV to :-

[email protected] AND [email protected]

WHY JOIN US ?

At Innogene Kalbiotech Pte Ltd, we believe in developing our staff to the fullest potential but you must demonstrate initiative, good inter-personal and communication skills. You must also contribute teamwork, customer centric focus, an innovative spirit and personal excellence.

This advertisement is recruiting for the position of AV Specialist.

If successfully selected, you will be seconded to MOE secondary school located in Dunman Lane.

Contract Period: from 1 Feb 2025 to 31 Jan 2026.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:30am to 4:30pm, inclusive 1-hour lunch break.
• Fridays: 7:00am to 4:00pm, inclusive 1-hour lunch break.
• Service not required on Saturdays, Sundays and gazetted public holidays. However, if the candidate is required to work beyond the working hours during weekdays and work on Saturdays, the candidate will be compensated with off-in-lieu.

The service required are set out as follows :

Information and Communication Technology (ICT) & AV support for school events.

1. General AV Operations

• The Personnel shall set up, operate and maintain AV equipment within the school premises.
• The Personnel shall provide technical support in lighting. audio , video and stage management for events organized by the Authority or external parties.

2. Lighting

• The Personnel shall set up, operate, and manage lighting equipment to ensure optimal illuminations and ambiance during events.

3. Audio

• The Personnel shall set up and manage audio equipment, including microphones, speakers, and mixer soundboards (both digital and analogue).
• The Personnel shall ensure optimal sound quality for live audiences and recordings, including balancing audio levels, managing live feeds and delivering clear audio for speeches, music and other event components.

4. Video

• The Personnel shall operate video equipment such as cameras, projectors, and editing tools.
• The Personnel shall perform live-streaming, event recording, and display visual elements.
• The Personnel shall ensure video quality and content align with the events’ objectives.

5. Stage Management

• The Personnel shall set up and manage the physical stage, ensuring safety, proper arrangement, and necessary equipment such as podiums and seating.
• The Personnel shall coordinate transitions between event segments (e.g speeches, performances, presentations) with the Authority’s staff.

AV Support for Staff and Students

• The Personnel shall assist in setting up ICT/AV equipment for events, meetings and lessons.
• The Personnel shall provide video recording support for school events and lessons.
• The Personnel shall supervise students tasked with video recording events.
• The Personnel shall conduct AV training sessions for students and staff.

ICT/AV Planning and Procurement

• The Personnel shall collaborate with the SH(ICT)/ICT Manager to propose solutions addressing ICT/AV challenges, including technical specifications and assessments.
• The Personnel shall support the Authority in procurement processes for ICT/AV solutions and services, such as the following: (a) Requirement Gathering: The Personnel shall assist the ICT department in gathering specific user requirements for AV equipment. (b) Demo and Testing Coordination: The Personnel shall with ICT department to organize and oversee product demonstrations or testing of proposed AV solutions to assess their functionality and suitability for the authority’s needs. © Vendor and Liaison: The Personnel shall work with the ICT department to liaise with selected vendors during installation and commissioning.

ICT & AV Resource Management

• The Personnel shall assist in managing the Authority’s ICT/AV resources.
• The Personnel shall conduct annual maintenance troubleshooting and basic repairs of ICT/AV hardware.

Media Post-Production

• Video Editing : (a) The Personnel shall compile raw footage, arrange clips and create cohesive narratives. (b) The Personnel shall add titles, subtitles and on-screen graphics and animations to enhance video content.
• Sound Editing and Mixing : (a) The Personnel shall edit dialogue, remove unwanted sounds and enhance audio clarity. (b) The Personnel shall add ambient sounds, sound effects, or music to enrich audio quality. © The Personnel shall select and propose suitable music tracks for videos.

Other Tasks

• Any other duties assigned by the Authority.

The personnel shall minimally have the following qualifications, skills and experience:

• At least 1 year experience in setup and manage of professional AV system.
• At least 1 year experience in setup and manage of video system.
• At least 1 year experience in multimedia content editing.
• At least 1 year qualification in one of the fields; professional lighting system, professional audio system, video system or multimedia content editing.

Sales Executive Jobscopes:

1) Serving customer existing customer

2) Canvasing of new customer

3) Achieve sales target

4) Have experience in aircon sales will be an advantage

5) Possess class 3 License is an advantage but not critical for this position

6) Prior experience in working with MCST, Building management, operation managers will be good.

7) B2B and B2C

8) Provide timely quotes

9) Provide quick response to customer enquiry

10) Opening up new channels

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

We are looking for a sale co-odrinator with the following quaification :

1. O"level , A level, ITE and Poly gradsuate

2. has at least one year wokring experience

3. proficiency in Excel, Word and Powepoint

4. IT knowledge

5. salary is S$2500 or more depending in working exxperience

6. Able to drive is a plus

7. No age limit

The role and responsibilities include, but are not limited to:

To support sales team

• To prepare sales quotations
• To prepare technical specifications & etc.

To support marketing activities;

• E-Commerce
• Digital Marketing
• Social Media
• Website & etc.

Requirements:

• Minimum diploma in Business/Engineering or equivalent
• Minimum 2 years’ experience in relevant field
• Ability to work under pressure and meet deadlines.

To apply online please use the apply function:

(EA:17C8643 / R1766238 )