Do you regard yourself as a problem-solver?
Do you enjoy learning and growing continuously alongside a team?
Do you hold yourself to high standards and have a no-task-too-small mentality?
Do you see yourself as someone who enjoys interacting with international customers?
If you do, we’d like to invite you to apply for the role of the Sales and Operations Intern.
This internship duration is for 5 to 6 months and we're looking to have someone join the team as early as 3 February.
For this internship, there'll also be one kick-off and one closing session to help you formulate points for your resume.
1. About you
We are looking for a multi-skilled person who fulfils the description below:
- Mandarin and English-speaking: We welcome all ethnicities who can speak both Mandarin and English as these two languages are necessary to communicate with our suppliers, partners and customers
- Professional problem solver: As a sales and operations intern, the team relies on you to serve our customers, and to ensure that customers get the product they ordered. Problems may arise anywhere from ordering the wrong fabrics to delayed shipments. While we may have developed standard procedures for some scenarios, you must also be interested to think of ideas to solve new problems that come up
- Accountable: There are many operational issues that can come up and mistakes that could happen, and we don’t have a culture of blaming each other. When such issues occur, you will not shy away from admitting your mistake, and you will fix the problem immediately without any reminders
- Detail-oriented: Each order requires a 10-step fulfilment process. In the process, you will work with various partners. As a Sales and Operations Intern, you’ll ensure that every step is executed correctly and hold our partners accountable to produce and deliver the orders timely
- Team-oriented: You will work with the sales and operations specialist closely, and we are looking for team players who look after one another
2. Requirements
- This role is open to Singaporean/PR
- Paper qualifications aren’t important, so it doesn’t matter if you have a NITEC, Diploma or Degree
- Enjoys engaging customers in fluent English (written and conversational)
- Passion in fashion and menswear is a bonus
- Working hours are Monday to Friday from 930am to 630pm on 2 weekdays, and 10am to 7pm on 3 weekdays
[exact dates to be confirmed]
3. Roles & Responsibilities
- Assisting in managing customer orders from end to end, and this includes recommending them suitable fabric and designs, taking accurate measurements and recording them on our system, prepare an invoice for them, ironing their clothes if need be, and liaising with them about their order
- Assist in managing production, partners, and implementing quality control
- Manage fabrics (includes cutting fabric)
For you to be able to manage these responsibilities well, we have a developed a 2-month training programme for you. This is an outline of what you can expect:
Weeks 1-2:
- Be put through the customer journey
- Introduction to the different product lines and designs we offer
- Learn about the different types of fabrics, and the various fabric suppliers that we work with
- Learn about the nuances of fabric buying and our inventory tracking process
- Learn about various considerations in the order form preparation
- Review common mistakes that could be made during order form preparation
Weeks 3-4:
- Be introduced to our production partners, and learn their unique work flows
- Deep dive into the existing processes that we use to ensure timely and accurate order fulfilment
- Learn about our quality control framework so that you can conduct styles and measurements checks of all clothes, to ensure our standards are upheld
Weeks 5-6:
- Learning how to use the software to arrange international delivery
- Learning our basic customer success framework which will help prepare you to respond to customers’ order-related enquiries
Weeks 7-8:
- A review of what was taught to you from week 1 to 6 will be done, to see what areas you’d need more guidance with
- You will make a list of processes that require improvement, after which we will discuss and work on the more important processes
4. Roadmap
If you can do exceptionally well for this internship, there is a possibility of converting your internship to a full-time role. This conversation will be held at the forth month mark.
