About the Job
The ideal candidate will have extensive expertise in medical writing, health publications, and scientific communication, with a strong understanding of regulatory requirements within the Asia Pacific region. This position offers progression path to Scientific Director or Chief Editor, making it an excellent opportunity for a highly motivated individual aspiring to grow in the field.

How will you contribute to the team

• Prepare high-quality, accurate, and engaging medical and scientific content for publications, presentations, regulatory submissions, and educational materials.
• Ensure all materials are evidence-based, well-researched, and tailored to the target audience, including healthcare professionals, regulatory authorities, and patients.
• Translate complex scientific data into clear, concise, and impactful messages for diverse audiences.
• Develop strategic communication plans to support client objectives in medical education, brand development, and regulatory submissions.
• Stay updated with advancements in scientific knowledge and therapeutic areas relevant to the role.
• Ensure all content adheres to industry regulations and guidelines, including ethical standards for scientific and promotional communication.
• Collaborate with cross-functional teams to ensure accuracy and compliance with client and regulatory expectations.

You will need

• Advanced degree in a scientific or medical field (e.g., MD, PhD, PharmD, or MSc).
• At least 5-8 years of experience in medical writing, health publications, or scientific communications.
• Demonstrated expertise in regulatory requirements and compliance within the Asia Pacific region.
• Strong familiarity with key therapeutic areas and medical literature databases.
• Exceptional writing, editing, and analytical skills.
• Experience with publication planning and medical education projects.

Personality-wise, we are looking for someone with the following attributes.

• Adaptability
• Proactiveness
• Resilience
• Curiosity
• Positivity
• Empathy

What does Convergence offer

• A collaborative and innovative work environment.
• Opportunities for professional growth and development.
• Medical benefits and check-up (Paid medical visits with established medical providers. Annual check-up provided)
• The opportunities to make a meaningful impact in the healthcare communication industry.

Please submit a cover letter on why you are excited to be spearheading our growth, include your accomplishment and career highlights in your updated resume (with recent photograph), and availability date to [email protected].

Convergence adopts fair employment practices and values equal opportunity for all employees. Applicants are considered for all roles without regard to race, colour, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental status.

This position reports to the director of MUSSEN PTE. LTD. The Operations Manager develops operational processes that are efficient, effective and aligned with organisation guidelines. He/She also takes the lead in managing the efficient storage and deployment of products while managing conflicts related to trade transactions with his knowledge in trade regulations and guidelines.
Equipped with excellent interpersonal and communication skills, he is able to collaborate closely with a diverse range of stakeholders in managing the organisation’s local and regional trade operations. He is a proactive individual with a methodical mindset, enabling him to address complex issues in a challenging business environment.

Individual to be involved in:
1. Responsible for day-to-day smooth running of the operational business
2. Chalk out or improve operational systems, processes and best practices that guarantee company l well-being.
3. Formulate strategic and operational objectives
4. To adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing policies that relates to health, safety and security.
5. Any ad-hoc duties as assigned

Technical Skills and Competencies1. Experience in Operations Management
2.Strategic thinking ability, proven implementation results
3. Experience in customer service with good communication & interpersonal skills
4. Experience in Finance Management

Duration of Attachment-6Months

We are a family-run business seeking the ideal candidate to oversee our operations. We offer a welcoming and supportive work environment, with many of our team members having been with us for years. We also offer bonus for exceeding revenue targets.

Operational Management:

• Oversee daily restaurant operations, including opening and closing procedures, inventory management, and vendor relations.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor and maintain equipment, facilities, and overall cleanliness
• Ensure that supply of ingredients are always of quality
• Be responsible for the management of the delivery platforms, and keep the menu updated

Customer Experience:

• Maintain high standards of customer service, addressing complaints and resolving issues promptly.
• Work with team to create a welcoming and enjoyable dining experience
• Implement initiatives to enhance guest satisfaction and loyalty.

Food Prep and Food Service

• Support food prep requirements
• Serve customers and clear tables
• Be able to coordinate large delivery orders

Financial Oversight:

• Manage budgets, control costs, and maximize profitability.
• Analyze monthly PnL reports, including sales and labor costs, to identify opportunities for improvement.
• Work with the management to develop strategies for increasing revenue and reducing expenses.

Marketing and Promotion:

• Support promotional campaigns and events to drive traffic and revenue.
• Collaborate on social media and marketing strategies to enhance the restaurant's presence.

Our client, an Insurance company, is hiring for a Policy Servicing Operations Manager to supporting policy servicing for global markets and HNW clients. Key responsibilities include preparing policy reviews, managing insurer statements, coordinating payments, and identifying process improvements. This position offers a dynamic environment and the opportunity to work with a global network of private banks and financial institutions.

Our Ideal Candidate:

• 4+ years of relevant experience in Policy Admin and/or after sales service for Life Insurance, preferably for HNW clients
• Strong organizational skills
• Fluency in English and Chinese is required to liase with external stakeholders in China
• Diploma / Bachelor’s Degree / Professional Degree or equivalent, any field

If you believe you fit the requirements for the role, please click "Apply"

Short listed candidates will be notified Data provided is for recruitment purposes only.

Business Registration Number: 200611680D.
License Number: 10C5117 EA Registration Number: R23114042

Key Responsibilities:

1. Operational Management: Manage daily store operations
   Ensure the store meets financial and performance goals, including sales, profitability, and customer satisfaction.
   Monitor inventory levels and weekly stock taking at 3 warehouse at industrial area.
   
2. Customer Service:Promote and ensure excellent customer service by resolving customer complaints 24/7 everyday.
   Establish and maintain customer service standards to ensure a consistent and high-quality experience.
   
3. Sales and Marketing:Collaborate with marketing teams to implement promotional campaigns and drive sales.
   
4. Compliance and Risk Management:
   Conduct regular audits to ensure inventory accuracy and minimize loss.

Required Skills and Qualifications:

• Proven experience in retail management or operations, with at least 10 years in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze sales and operational data to make informed decisions.
• Excellent organizational and time-management skills.
• Knowledge of inventory management, budgeting, and financial reporting.
• Ability to adapt to changing market conditions and customer needs.

Education:

• A bachelor’s degree in business administration, retail management, tourism or a related field is preferred.

Work Environment:

• Daily travel between locations for stocktaking and audit. The role will require working weekends, holidays, and evenings.

This role requires hands-on management to ensure the retail operations run effectively and profitably.

HRS Pte Ltd is a leading hotel outsourcing business working with many of Singapores best hotels and serviced apartments.

We are seeking a junior operations manager, perhaps a first management position who has passion, excellent communication skills and a desire to make a difference in this fast paced environment.

Ideally, you would have had a good education, bilingual, exceptionally well presented, have a strong desire to learn fast from a professional team and to be prepared to make a difference.

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition. Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging it sector expertise and global track record.

For more information, please visit www.sembcorp.com

Purpose and Scope

• Provide Retail Operations Billing, Customer Fulfilment and Collection Support for the Commercial Business.
• Develop, standardize, and optimize business processes for the Retail Operations team using digital systems.

Key Roles and Responsibilities

• Provide Billing, Customer Fulfilment and Collection operation support for the Commercial Business.
• Develop, standardize, and optimize business processes by analyzing and evaluating existing processes and challenges.
• Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management.
• Review and update procedures and policies to support billing, sales, and metering requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation.
• Manage and support new billing system projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met.
• Team leader for operational functions such as billing operations, customer support or collections.

Qualifications & Experience

• Min a Degree Holder.
• Preferably 5 years of relevant working experience in the energy or utilities industry, playing a crucial role in managing the billing and collection operations
• Minimum 2 years of experience in managing a team.
• In-depth knowledge and experience in business process improvement and project management and implementation preferred.

Preferred Skills & Characteristics

• High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools.
• Strong analytical and problem-solving skills, attention to detail and comfort in working with numbers.
• Excellent communication and interpersonal skills.

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.

• Permanent Position
• Opportunities for professional growth and development.
• Attractive Bonus + comprehensive benefits package

We are looking for a Senior Talent Acquisition Ops Manager with a strong operational background to lead the TA team and to drive structured and data-informed recruitment operations, and managed TA Projects.

Responsibilities:

• TA Operations: Oversee and refine talent acquisition operations, focusing on reporting, metrics analysis, and performance insights to support recruitment goals.
• Lead the onboarding of TA related systems, working with vendors and technical teams to ensure seamless integration and user adoption.
• Develop presentation decks and reports to communicate recruitment metrics, strategies, and progress to key stakeholders.
• Prepare approval papers and executive summaries to support strategic decisions and initiatives within the talent acquisition function.
• TA Project Management: Drive talent acquisition projects, including process improvements, system implementations, and policy enhancements, to optimize recruitment operations and efficiency.
• Team Leadership: To lead the TA team in best practices and processes, providing direction and support to ensure effective talent acquisition activities, while fostering a collaborative and high-performing team culture.
• Vendor Management: Build and manage strong vendor relationships, negotiating customized services to align with talent acquisition needs and overseeing agreements.
• Evaluate vendor performance, negotiate terms as needed, and manage contracts to support recruitment strategies.

Requirements:

• Min 10 years of proven experience in talent acquisition operations, including reporting, systems onboarding, and vendor management.
• Strong proficiency in Excel, with the ability to analyze datasets and create meaningful insights for reporting.
• Ability to drive TA projects, skilled in presenting data and strategies to stakeholders and senior management.
• Experience in vendor services management to meet talent acquisition objectives.
• Experience leading TA team is a must.
• Meticulous and has an eye for details.
• Good written/communication and interpersonal skills, able to lead and work with cross functional teams.
• Excellent problem-solving and analytical skills

Interested applicants, please submit updated resume in MS format via the Apply button.

Position and remuneration will be commensurate with skills and experience.
We regret that only short-listed candidates will be contacted.

Careerally Pte Ltd | EA Licence: 24C2215
EA Registration No: R1874897

Race promoter Singapore GP Pte Ltd is seeking a dynamic individual to be a key member of the Race Operations team for the Formula 1 Singapore Grand Prix.

You will be responsible for ensuring the smooth day-to-day office and administrative operations, including sourcing of suppliers, management of inventory, and procurement. Organised and meticulous, you have to be able to think on your feet and can work well under deadline pressure. Administrative and operations work experience is advantageous. You will also be required to play a key role in managing the Volunteers & Officials who form the backbone of the event.

Key Requirements::

• Diploma in Events Management or equivalent. Prior motorsports experience will be advantageous

• Good command of English, and proficient in Microsoft Office

• Able to work under pressure, quick thinker and solutions driven

• Have prior experience in volunteer management and/or motorsports industry

• Excellent interpersonal and effective communication skills

• Able to work on weekends, especially leading up to the Grand Prix

Applicants should include a brief cover letter, full resume complete with work experiences.

The contract for this position is from March to November. Applications close on 28 Jan 2025.

Operations Director

Location: Singapore

Company: BUZUD

About Us: Join a leading medical devices company based in Singapore that is dedicated to improving lives through innovative health technology solutions. We specialize in continuous glucose monitoring systems and other home-based medical equipment that empower patients to manage their health more effectively.

About the Role:

We are seeking an experienced and dynamic Operations Director to lead and oversee our operations across all Guardian pharmacies. This pivotal role includes managing a team of promoters, ensuring seamless execution of strategies, and driving operational excellence to achieve sales and growth targets.

Key Responsibilities:

• Lead and manage all operational activities in Guardian pharmacies to ensure efficient workflows and exceptional customer experiences.
• Develop and implement strategic plans to optimize sales, inventory, and promotional activities.
• Supervise and motivate a team of in-store promoters, ensuring high performance and adherence to company standards.
• Collaborate with cross-functional teams, including marketing and logistics, to support campaigns and product launches.
• Monitor and analyze key performance indicators, providing actionable insights to improve operational effectiveness.
• Build strong relationships with key stakeholders, including Guardian management and external partners.
• Ensure compliance with company policies, regulatory requirements, and industry standards.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in the retail or healthcare industry.
• Strong leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
• Excellent organizational and problem-solving abilities.
• Analytical mindset with the ability to interpret data and drive data-informed decisions.
• Exceptional communication and interpersonal skills to liaise with various stakeholders effectively.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A chance to make a meaningful impact in the healthcare industry.

Role:School Operations

JD:

Location : Islandwide

1. General cleaning duties for classrooms, special rooms, school field etc.

2. Traffic warden, security duties, able to carry out minor repairs, DIY and assist the School to supervise term contractors when necessary.

3. Able to perform shift duty.

4.Any other duties as assigned by the School.

Qualification, Skill & Experience of the Contractor’s Personnel

1. Pass in PSLE or its equivalent.

2.At least three years of working experience in school operations.

3. Medically fit.

4.Ability to understand and communicate in simple English or Mandarin.

5.Good team player who is resourceful and has a high level of initiative.

Duties/Responsibilities:

• Performs the daily administrative workflow of the Coffeeshop/Food Court, maintaining efficiency and compliance with company policies.

• Prepares sales reports, headcount reports and coordinates staff meetings/trainings schedules.

• Oversees maintenance, telephone services, email correspondence, and mail distribution.

•Conduct interview for outlet staffs.

•Upkeep TMS & SAP.

•Submit application for delivery platform.

• Maintains office and outlet supplies inventory.

• Maintains records, documentation, and files.
• Conduct outlet visiting.
• Ensure all relevant licenses is updated.

• Performs other related duties as assigned.

Required Skills/Abilities:

• 5.5 work day per week with one Saturday work from home

• Preferably to have at least 1 year of experience in F&B Operations or F&B Administration

• Excellent Excel, PPT skills

• Excellent verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to prioritize tasks.

• Ability to function well in a high-paced and at times quick pace environment.

Job responsibilities:

online store sales and promotions, operating various online platforms, order following, and order processing.

Worker requirements:

Experience required

with the ability to independently complete tasks.

Benefits:

7 days of annual leave, 14 days of sick leave, year-end bonus.

• Must need to work on Weekends and Public holidays
• Need to well versed in handling Indian and Bangladeshi groceries
• Oversee entire retail operations including sales, manpower, inventory, store planning and maintenance and weekly reporting of sales achievement.
• Streamline the operations processes and improve efficiency and customer service standards.
• Oversee and ensure that the team members carry out their duties and responsibilities, including store operations, merchandise mix, stock replenishment and housekeeping.
• Ensure all outlets maintain outstanding store condition and visual merchandising standards.
• Work alongside our team members in-stores frequently to assist and to drive sales and improve operations
• Planning of roster and ensuring all outlets are adequately stocked on a daily basis
• Responsible for cost management i.e. manpower cost, operational cost, etc.
• Responsible for the setting up of new locations, installations and openings (including planning products display, visual merchandising, product mix and collection, etc).
• Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial and accounting policies and procedures.
• Build and maintain strong relationships with suppliers
• Identify and implement strategies to drive foot traffic
• Create creative events, promotion and leasing to attract customers and increase revenue.
• Must have communication skills
• Need proficiency in English, Tamil and Bangla/ Hindi

Requirements:

• Able to work in a non-aircon environment
• Able to travel to multiple sites
• Able to carry load up to 20-24Kg
• Able to work in a fast pace environment

Responsibilities:

• Oversee day-to-day operations to ensure efficient deployment of manpower resources.

• Coordinate with clients to understand staffing requirements and ensure timely fulfillment.

• Supervise and train operational staff to maintain high standards of performance.

• Implement and improve operational processes to enhance overall efficiency.

• Monitor and manage workforce schedules, ensuring optimal utilization.

• Address and resolve operational issues promptly to minimize disruptions.

• Collaborate with HR to recruit, onboard, and retain qualified manpower.

• Conduct regular performance evaluations and provide constructive feedback.

• Ensure compliance with safety standards and company policies.

• Generate and analyze operational reports for continuous improvement.

Key Responsibilities:

• Support communication with leadership and corporate office on accounting issues.
• Responsible for the timely completion of monthly, quarterly, and annual financial closings (US GAAP), including the preparation of journal entries and account reconciliations.
• Analyze monthly general ledger accounts and produce variance explanations.
• Ensure vendor invoices are processed, coded, and input accurately into SAP system.
• Ensure appropriate and timely payment of vendor invoices.
• Review and ensure expense reports fall within policy and process payment.
• Investigate any customer payment discrepancies and follow up on past due accounts.
• Fulfill internal and external audit requests and requirements.
• Assist with financial planning process.
• Prepare inventory forecast and request.
• Making sure the sales ordering is book and up to date.
• Backup and assist leadership and other teams as needed.
• Engage in office administration work were deemed necessary.
• Perform other duties and responsibilities as needed.

Team Member Working Relationships:

Communicate effectively and maintain a good relationship with all cross functional teams. Superb

verbal, written and interpersonal communication skills. Discuss with leaders and management to

resolve discrepancies and errors.

Troubleshoot and correct problems to help individual and department performance.

Timely and polite response and follow up to internal and external customers.

Confer with leaders and management to resolve discrepancies and errors. Follow up and correct

problems if required.

Experiences in ERP systems such as SAP or equivalent in finance application area.

Enthusiastic team player with strong interpersonal skills.

Effective written and verbal communication skills.

Excellent computer skills including spreadsheet, presentation, and word processing.

Embrace the culture of a vertically integrated company and the working style of continuous process improvement and change.

Industry experiences in medical, healthcare area is preferable.

Proficient in reading and communicating effectively in English and Thai language as this position requires to communicate with the Thai Government.

Education

University Degree in Accounting/Finance, or business administration preferred.

Qualifications of Book-keeping 2nd level or equivalent required.

Responsibilities

• Scheduling of clips/visuals for digital campaigns
• Submission of clips/visuals to landlord/authorities for approval
• Working with procurement on tenders to award new vendors/projects
• Onboarding new vendors, partners, and assets
• Liaising with vendors/partners on the daily business
• Managing maintenance vendors
• Basic technical troubleshooting for digital screens
• Monitoring the health of digital screens and partners’ assets
• Managing hotline and feedback for digital screens
• Saving of proof of posting
• Documentation and paperwork
• Other ad-hoc projects and tasks

Qualifications & Work Experience

• O'level/ITE Cert/Diploma in Engineering/IT System-related or any other relevant disciplines preferred.
• Basic technical troubleshooting skills are required.
• Relevant operations experience for scheduling and managing digital content campaigns is highly preferred.
• Candidate who has relevant knowledge or work experience in digital media and technology will be advantageous.

Skills

Technical skills include:

• Microsoft Word, Excel and Powerpoint

Generic skills include:

• Able to work independently and under pressure
• Excellent planning and organizational skills
• Self-motivated, proactive and detail-minded
• Ability to manage crisis situations professionally
• Possess good spoken and written communication skills in English to liaise with associates. Being able to speak mandarin to mandarin-speaking associates/vendors will be a plus.
• Willing to work after working hours and on weekends, when necessary during peak season

We are looking for a talented Senior Director of Zouk Operations in APAC who is passionate about hospitality and nightlife. You will lead the Japan and Singapore team for all the Zouk Group hospitality and nightlife brands in both countries and look to create original and unique experiences for each venue.

ROLE RESPONSIBILITIES:

- Lead the hospitality and nightlife operations by Zouk Group in Singapore, along with Zouk Club in Japan.

- Develop and execute strategic business initiatives, ensuring the attainment of each business's KPIs.

- Manage and review P&L reports consistently, providing effective solutions for operational matters.

- Analyze venue performance in comparison to historical data and industry standards.

- Build sustainable relationships with key clients, overseeing recruitment, training, and service delivery for hostesses, promoter girls, and bottle service crew.

- Develop and lead a core management team, focused on delivering a differentiated value proposition to privileged guests.

- Promote special events effectively to customers.

- Maintain positive business relationships with external partners (local and international) and government agencies.

- Motivate and inspire your team – help create a positive and supportive work culture.

- Work closely with the various departments to execute ongoing events and initiatives.

- Be able to seamlessly move cross-functionally across many groups in the company to keep key stakeholders updated.

ROLE REQUIREMENTS:

- Minimum 10 years of operations knowledge in the hospitality and club industry

- Excellent understanding of financial statements

- Detail-minded with excellent problem-solving and negotiation skills

- Exceptional service orientation and outstanding interpersonal skills to engage effectively with VIP guests.

Job Responsibilities

Support HR & Finance Operations

• Assist the HR & Finance Controller in daily tasks and operations.
• Manage the controller’s schedule, meetings, and deadline.
• Handle correspondence and communication on behalf of the controller.

Payroll and Salary Computation

• Process payroll accurately and ensure timely disbursement.
• Compute salaries, overtime, and other entitlements.
• Ensure compliance with local labor laws in payroll processes.

Facilities Management

• Oversee office maintenance and coordinate vendor services.
• Maintain records of office supplies and equipment inventory.

Workforce Liaison & Work Permit Management

• Communicate and liaise with foreign workers.
• Handle work permit applications, renewals, and terminations.
• Ensure compliance with immigration regulations.

Administrative Duties

• Perform administrative tasks like filing, documentation, and data entry.
• Coordinate office events and meetings.
• Prepare reports and presentations as needed.

Ad hoc Tasks

• Assist with additional tasks or projects assigned by the controller.
• Support financial audits and compliance activities.

Job Requirements

Educational Qualifications

• Bachelor’s degree in Business Administration, HR, Finance, or a related field.

Experience

• Prior experience in HR, finance, or administrative roles is advantageous.
• Proficiency in payroll systems and salary computation is required.

Technical Skills

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with HR and payroll software is a plus.

Soft Skills

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and accuracy.

Additional Requirements

• Valid driver’s license.
• Ability to work independently and handle confidential information.
• Flexibility to manage dynamic and ad hoc tasks.

Job Purpose

The Strategy & Operations Executive will support the Manager in operational tasks and contribute as a member of the dynamic retail leasing team. This role ensures that the company's operations and business transactions comply with all relevant legal and internal guidelines while achieving the organization’s goal.

This role involves managing and documentation submissions, coordinating with internal departments, and maintaining policies while streamlining and gatekeeping new processes to ensure leasing’s compliance with regulations and uphold a culture of integrity.

Responsibilities

• Support Manager in ensuring all leasing documentation is completed and complies with internal policies and regulatory guidelines.
• Identify and rectified/mitigate any potential risk within leasing operations.
• Review and enhance operational workflow and compliance policies for better efficiency and productivity.
• Support in creating training materials and conducting sessions to promote compliance awareness among leasing and related teams.
• Coordinate and manage stakeholders’ agendas for department meetings and follow-up actions.
• Prepare and ensure timely submission of compliance audits and regulatory report to management.

*In addition to the above Job Scope, the candidate will be exposed to other inter-department projects and any ad hoc duties.

Qualifications & Work Experience

We are looking for candidates with preferably 1-2 years’ experience in Retail Operations, Compliance and/or Auditing. Fresh diploma graduates with a diploma in any Accountancy, Business, or related fields are welcome to apply.

Skills

• Detail-oriented and a high level of accuracy in documentation and reporting.
• Strong communication skills for effective collaboration with team members and external stakeholders.
• Excellent analytical and technological proficiency, capable of managing in-house compliance systems, identifying operational gaps and optimizing workflows.
• Strong communication skills for effective collaboration with team members and external stakeholders.
• Ability to work independently and as part of a team, with strong organizational and time management skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.

About

Liquid Group is a FinTech payments services group based in Singapore. Liquid empowers and connects businesses and individuals to make transactions in a smart, secure and cost-effective way, anywhere in the world.

We operate a regional payment network to enable cross-border QR payment services for e-wallet operators, banks, and merchants. We also provide white-label solutions to accelerate the development and adoption of mobile payments for our business partners.

We work in a collaborative and adaptive way, exploring innovative ideas and solving challenging problems to develop our products. Together, we ensure efficiency, security, and convenience for our partners and customers.

Website: www.liquidgroup.sg

Head of Network Operations

We are seeking an experienced and dynamic Head of Network Operations to lead our network operations team. This role will focus on strengthening and overseeing the operations of our domestic and cross-border payment schemes, ensuring seamless settlement processes, compliance with industry standards, and operational scalability. You will be critical in managing the processes for Liquid Group's payment platforms while driving continuous improvements in scheme rules and settlement operations.

Key Responsibilities:

• Lead the development and optimization of both Domestic Payment Scheme and the Cross Border Payment Scheme. Ensure that the operational rules, processes, and standards are continuously strengthened and compliant with both local and international regulations.
• Develop and enforce the Liquid Group payment scheme rules for both domestic and cross-border transactions. Monitor and ensure compliance with regulatory requirements and payment industry standards.
• Collaborate with internal teams including Product, Commercial, Compliance, and Finance to ensure seamless integration and alignment of payment operations across the company.
• Oversee payment settlement operations, ensuring timely and accurate reconciliation. Manage discrepancies in settlements and provide timely resolutions in collaboration with relevant departments.
• Manage relationships with external partners including financial institutions, payment service providers (PSPs), and regulatory bodies to ensure the infrastructure and processes for payment schemes are effectively optimized and maintained.
• Drive operational excellence by identifying areas for process improvements in scheme management and settlement. Propose and implement solutions that streamline operations, reduce costs, and mitigate risk.
• Lead the strategic planning of payment operations and infrastructure. Develop and implement initiatives to scale operations in response to growing market demand, ensuring robustness and scalability.
• Stay updated on industry trends, technological advancements, and regulatory changes affecting domestic and cross-border payment schemes. Ensure that the company remains at the forefront of industry best practices.

Key Qualifications:

• 5+ years of experience in payment operations, with a strong focus on payment schemes, settlement processes, and financial operations.
• In-depth understanding of domestic and cross-border payment systems, including regulatory requirements and scheme rules.
• Proven track record of leading and optimizing operational teams in a fast-paced, growing environment.
• Strong leadership skills, with experience in managing cross-functional teams and driving operational efficiency.
• Ability to manage and resolve complex payment-related issues and risks.
• Strong communication, collaboration, and problem-solving skills.
• Bachelor’s degree in Business Administration, Finance, or a related field (preferred).

Responsibilities:

• Support day-to-day operations.
• Taking care and manage goods receiving and outgoing.
• Proper management of receiving store, data entry, and ensure good housekeeping.
• Assisting and support operational requirements.
• Providing excellent customer service and maintaining relationships with stakeholders.
• Preparing and filing forms and other documents.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.
• Other relevant duties as assigned.

Requirements:

• Diploma and above in Supply Chain, or in a relevant discipline.
• Candidates with prior experience in a similar position would be advantageous
• Excellent communication skills and problem-solving skills.
• Good organizational skills and ability to set priorities, manage time effectively.
• Salary package and position will be commensurate based on experience and skill set.

Work location: 70 Alps Ave, Singapore 498801

Responsibilities:

• Issuing of invoices for customers (temple operations).

• Issuing credit notes as required (temple operations).

• Prepare and post daily receipts and distribute to temple customers.

• Prepare monthly GIRO payment and posting receipt journals.

• Prepare and post AR related refunds for application fee, overpaid fees, credits and other refunds.

• Prepare monththly reports for management (temple operations).

• Prepare monthly bank reconciliation for accounts receivable part.

Sales operation management
1. Handle sales queries.
2. Prepare quotations.
3. Issue PO.
4. Coordinate and liaise with suppliers and forwarders on delivery schedules.
5. Arrange shipment / check shipping document when order is confirmed.
6. Issue DO, update inventory listing.
7. Maintain a healthy level of buffer stock and ensure optimal stock levels.
8. Issue sales invoices when goods are delivered.

Account & admin
1. Follow up payment with the customer when overdue.
2. Responsible and prepare quarterly GST return submission and monitoring

3. Support Directors' ad hoc tasks

Requirements
1. A bachelor’s degree in business admin/ sales / marketing or equivalent combination of education and experience.
2. Ability to multi-task. Superior interpersonal skills are required to work with the sales manager, suppliers, and forwarder.
3. Strong written and verbal communication skills.

• Knowledge of cables & wire related and years of relevant experience in a related field is a plus. • No quota for work pass. • Recruitment agency please do not contact.

Hidden Road Partners are looking to hire Ops Trade Support with primary responsibilities in BAU Operational tasks.

The ideal candidate will have anywhere between 5-7 years of experience within trading, prime brokerage, clearing. Ideally they will come from a liquidity provider platform and understand FIX connectivity and execution flows. They should have strong product understanding of 2 or more of the following: FX, Fixed Income, Futures, Digital Assets. This candidate should also have a strong technical skillset (SQL, Looker, etc.)

Primary Accountabilities / Responsibilities

• Daily coordination with counter-parties, internal stakeholders, liquidity providers, exchanges, prime brokers, or vendors to troubleshoot and resolve open issues across both FX Prime Brokerage and Digital Asset Prime Brokerage businesses.
• Responsible for trade and position break reconciliation and resolution, facilitating counter-party collateral or asset movements, and performing daily internal controls related to Ops, Risk, or Compliance considerations
• Monitoring of counter-party limit utilization, margin thresholds, or portfolio concentration risk throughout the day for both the Digital Prime Brokerage and FX Prime Brokerage businesses. Timely investigation and action, or escalation of breaches to the Risk team is an integral part of the role.
• Onboarding responsibilities include counter-party pipeline grooming, through the static onboarding tasks required to establish trading connectivity, reporting, integration implementation, and facilitating test trades ahead of production go-live
• Onboarding with Liquidity provider and credit control platforms
• Ad Hoc project work related to internal controls, MIS reporting, automation initiatives, client-specific reporting requirements, or integration implementation.

Knowledge, Skills & Abilities

• Candidate should have an entrepreneurial spirit and be self-motivated to identify inefficiencies and work towards streamlining and automating those processes.
• Able to multi-task, work under a fast pace environment and handle high pressure well
• Must be willing to provide occasional weekend coverage to support the 24/7 operational oversight of the Digital Prime Brokerage platform
• Must have experience and knowledge of SQL and Python in the context of low code tools
• Experience within a FX Prime Brokerage or an FCM is a plus. Digital Asset product knowledge and a strong technical skillset (Python, VBA, SQL) are desired. Strong client-facing soft skills are a requirement.