Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

About the company
Our client is a renowned global reinsurance company.

About the job
You will manage, oversee and enhance business operations particularly in accounts receivables, underwriting, credit control services, and policy administration. Key responsibilities includes:

• Oversee outsourced credit control services, ensuring timely collections and compliance with credit policies.
• Monitor and manage receivables and aged debts, addressing issues and implementing corrective actions as needed.
• Ensure efficient underwriting processes, support policy issuance, and maintain proper documentation for finance procedures.
• Lead efforts to streamline processes and improve accuracy.
• Lead the enhancement and testing of policy administration systems, ensuring seamless integration and system improvements to meet business needs.
• Liaise with Head Office and ensure compliance with regulatory frameworks, including the MAS register.
• Manage regulatory submissions and ensure timely completion.
• Prepare operational updates for the CEO, including performance reports, risk assessments, and progress on key projects.
• Provide strategic insights to support decision-making and continuous improvement.
• Identify and implement improvements to operational processes, ensuring efficiency, accuracy, and alignment with business objectives.

Skills and experience required

• At least 8 years of experience in operations, underwriting, or finance within the insurance or reinsurance industry.
• Proven experience managing outsourced credit control services and overseeing accounts receivables processes.
• Strong background in policy administration systems and system enhancement projects.
• Familiarity with regulatory frameworks, including liaising with regulatory bodies and maintaining compliance.
• Strong leadership and team management abilities.
• Excellent communication skills, with the ability to liaise effectively with internal and external stakeholders.
• Experience in preparing executive-level reports and supporting senior management decision-making.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Key Responsibilities

Administrative Operations:

• Manage office operations, vendor coordination, and procurement processes.
• Handle vendor management systems such as Ariba and GeBIZ, ensuring efficient and compliant operations.
• Develop and implement policies and procedures for improved operational efficiency.

HR Operations:

• Oversee HR functions including recruitment, onboarding, payroll, employee relations, and compliance with Singapore labor laws.
• Create and manage employee-related documentation, including employment contracts, performance appraisals, and termination letters, ensuring compliance with local laws.
• Foster a positive work environment by leading and mentoring the HR and administrative teams.

Finance & Compliance:

• Prepare and manage income tax and GST documentation in compliance with Singapore’s regulatory framework.
• Ensure accurate and timely submission of statutory documents such as CPF contributions, IRAS filings, and MOM-related requirements.
• Provide support in financial audits and maintain accurate records for compliance.

Vendor Management:

• Manage vendor relationships through platforms like Ariba and GeBIZ.
• Ensure timely procurement, payment processing, and compliance with procurement policies.

Requirements

• Education: Master’s Degree in Management or a related discipline.
• Experience: 4–5 years of relevant experience in the construction sector in Singapore.
• Knowledge:Strong understanding of Singapore company laws, employment laws, and financial regulations.
  Experience in vendor management systems like Ariba and GeBIZ.
  Familiarity with income tax and GST documentation in Singapore.
  
• Skills:Excellent communication, organizational, and leadership skills.
  Proficiency in Microsoft Office Suite and HRIS systems.
  Ability to handle multiple priorities in a dynamic environment.
  

AgileAsia is a leading provider of corporate training solutions in Singapore, specializing in IT transformation and digital upskilling. We are committed to empowering businesses to succeed in an increasingly complex world by delivering cutting-edge workshops and certifications. Our courses are uniquely practitioner-focused, combining academic insights with real-world experiences drawn from a vibrant community of industry leaders. By aligning our programs with evolving market demands, we equip organizations with the essential tools and skills to navigate transformation and achieve sustainable success.

Position Overview:

The Senior Course Operations Manager is a critical leadership role responsible for managing the operations of all Government Funded courses. This includes ensuring full compliance with Government regulations, policies, and audit requirements. The role requires a highly organized and analytical individual capable of managing high-pressure situations and coordinating with diverse stakeholders to deliver exceptional quality in course operations.

Key Responsibilities:
• Operational Excellence:
o Oversee services related to course submissions, course registration, trainer management, and subsidy claims to ensure seamless operations.
o Develop, implement, and maintain the Operational Manual and Policy Manual, ensuring compliance with audit and regulatory requirements.
o Establish and refine operational procedures to align with stakeholder and audit standards.
• Compliance and Quality:
o Lead preparations for Government Quality Audits, ensuring compliance with standards, coordinating audit activities, and implementing corrective actions.
o Monitor adherence to all Government regulations and policies across all funded courses.
• Stakeholder Management:
o Build and maintain strong relationships with Government funding bodies, regulatory agencies, and other key stakeholders.
o Act as the primary liaison for all audit-related matters and regulatory updates.
• Continuous Improvement:
o Monitor and evaluate operational performance, implementing improvements to enhance service quality and efficiency.

Requirements:
• Experience:
o At least 5 years of experience managing Government funded courses or working within a training provider environment.
o Minimum 3 years of experience with training quality audits such as EduTrust or TPQA.
• Knowledge and Skills:
o Comprehensive understanding of Government funded course claiming systems.
o Proficiency in Training Management Systems (TMS) and Learning Management Systems (LMS).
o Strong knowledge of compliance and audit standards for funded courses.
• Certifications:
o ACTA/ACLP certification is required.
o DACE/DDDLP certification is preferred.
• Interpersonal Skills:
o Excellent communication and collaboration skills to interact effectively with diverse stakeholders.
o Team-oriented mindset with a strong ability to foster a collaborative environment.
• Personal Attributes:
o Highly organized, with strong analytical and problem-solving capabilities.
o Professional, ethical, and able to handle confidential information with discretion.

Why Join Us?

At AgileAsia, you’ll be part of a dynamic and innovative team dedicated to delivering impactful learning experiences. This role offers an opportunity to lead critical operations, contribute to organizational growth, and collaborate with a community committed to excellence in education and training.

The Manager will be responsible for overseeing automotive maintenance projects and supporting the Engineering and Operations Control team through innovation and data analysis. The role requires expertise in project execution, optimizing maintenance processes, and leveraging data analytics to drive operational efficiency. The Manager will also play a key role in implementing technological advancements and continuous improvement initiatives to support business objectives.

Key Responsibilities:

1. Project Management for Corporate Fleet:

• Oversee projects, from planning and execution to monitoring and closure.
• Ensure all maintenance activities align with safety standards, quality control, and regulatory compliance.
• Coordinate with cross-functional teams to ensure timely and cost-effective project delivery.
• Manage project timelines, budgets, and resources effectively.
• Track and report project progress to senior management and key stakeholders.

2. Support Engineering & Operations Control:

• Collaborate with workshop operations teams to drive improvements in fleet maintenance operations.
• Develop and implement data-driven strategies to enhance operational performance, including efficiency, productivity, and resource utilization.
• Use data analytics and KPIs to monitor and evaluate the performance of maintenance processes.
• Assist in the development of dashboards and reporting tools to provide real-time insights into maintenance performance and equipment health.

3. Innovation & Continuous Improvement:

• Identify opportunities for innovation and process improvement in automotive maintenance operations.
• Stay up-to-date with the latest trends in automotive engineering and operations control to ensure the company remains competitive.

4. Stakeholder Collaboration:

• Work closely with internal teams (Engineering, Operations, IT, etc.) and external partners (vendors, subcontractors, etc.) to ensure alignment on project goals and execution.
• Engage with senior management to align project outcomes with business strategy.
• Provide technical guidance and support to the maintenance and operations teams.

5. Resource & Team Management:

• Lead training initiatives to ensure that teams are proficient in the latest tools and technologies related to automotive maintenance.

Key Qualifications:

• Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or related field.
• Minimum of 5-7 years of experience in automotive maintenance, project management, or engineering operations control, with at least 2 years in a managerial or supervisory role.
• Proven experience managing complex automotive maintenance projects. PMP or similar certification is advantageous.
• In-depth knowledge of automotive systems, fleet maintenance, and data analytics.
• Strong analytical skills and experience with data analysis tools to optimize operations.
• Experience implementing new technologies, driving process improvements, and promoting innovation.
• Strong written and verbal communication skills, with the ability to influence stakeholders and present data-driven insights.

Competencies:

• Strong problem-solving and critical thinking skills.
• Proactive approach to identifying and implementing solutions.
• Ability to manage multiple priorities and projects simultaneously.
• Ability to work effectively in a fast-paced and dynamic environment.

Working Conditions:

• Office-based with regular visits to automotive maintenance sites and operations centers.
• Occasional travel may be required to meet with external vendors and stakeholders.

Job Description of Facilities Management Operation Manager

Reporting to the Senior Operation Manager, the role will be the responsible for operations of the facility assigned, leading the on-site soft and hard services team to ensure the service delivery in accordance to the Key Performance Indicators Framework.

Roles & Responsibilities

The Operation Manager responsibilities will include:

• Monitor and track all job request.
• Monitor and track all project works and their progress status
• Monitoring of KPIs to ensure compliance with performance framework
• Assign vendors / sub-con / technicians to carry out project works
• Monitor Non-compliance letters and liaise with Contracts Dept for response
• Prepare, Plan and compile Monthly various schedules and reports related to the assigned facility
• Liaise with stakeholders of the assigned facility as the Main POC
• Track and monitor all clearance of Vendors / Sub-cons and technicians

Job requirements

• Degree in Engineering/Building/Facilities Management or relevant disciplines
• Min 3 years relevant work experience in a similar role/industry
• Experience in handling Government properties preferred
• Strong communication and presentation skills
• Strong in written and spoken English
• Team driven, multitask, project management

SHRI Academy is a premier provider of HR education in Singapore, offering a diverse range of academic programmes designed to empower individuals with the skills and expertise needed to thrive in the evolving field of human resources.

The Senior Manager/Manager (Academic Operations) will play a key role in driving student engagement, overseeing academic operations, ensuring regulatory compliance, and implementing process improvements. This position is vital to the continued success of SHRI Academy and its mission to advance the HR profession in Singapore and the region.

Key Responsibilities

1. Student Engagement

• Cultivate a positive and enriching learning environment that enhances the student experience.
• Serve as the main point of contact for students, addressing concerns and providing guidance throughout their academic journey.
• Design and implement student engagement initiatives to improve retention and satisfaction.
• Collect and manage student feedback for insights to drive continuous improvement.

2. Academic Operations

• Manage the daily operations of academic programmes, including scheduling, resource allocation, and faculty coordination.
• Ensure the smooth delivery of programmes, maintaining high-quality teaching standards.
• Collaborate with faculty and instructors to provide support and guidance for effective curriculum delivery.
• Plan and execute key events including orientation sessions, graduation ceremonies, and workshops.

3. Regulatory Compliance

• Ensure all academic programmes and operations comply with Committee for Private Education (CPE) and other regulatory standards.
• Maintain accurate and comprehensive documentation to meet audit and accreditation standards.
• Monitor regulatory changes and ensure SHRI’s policies and processes are updated accordingly.

4. Processes Improvement

• Identify and implement opportunities to enhance operational efficiency and effectiveness.
• Drive initiatives to improve the quality of academic services.
• Leverage technology to streamline administrative tasks and improve stakeholder experiences.
• Analyse performance metrics and provide data-driven recommendations to the senior team.

5. Team Management

• Lead, mentor, and manage a team of academic staff to meet organisational objectives.
• Assign responsibilities, set clear performance expectations, and monitor team progress.
• Facilitate professional development opportunities to build team competencies.
• Foster a collaborative and inclusive culture focused on continuous improvement and excellence.
• Conduct regular team meetings to ensure alignment with organisational goals and operational priorities.

6. Strategic Contributions

• Collaborate with the senior leadership team to align academic initiatives with SHRI’s strategic goals.
• Contribute to the development of new programmes and partnerships to expand SHRI Academy’s reach and offerings.
• Support the implementation of SHRI’s vision to become the leading professional HR body in Asia.

Qualifications and Skills

• A Bachelor’s degree in Education, Business Administration, HR, or a related field
• At least 8 years of experience in academic operations, education management, or a related field.
• Strong understanding of Singapore’s regulatory requirements for private education institutions (PEIs).
• Excellent interpersonal and communication skills, with a proven ability to inspire and engage students.
• Possess a proven track record in project management and process improvement initiatives.
• Ability to work collaboratively in a dynamic environment and adapt to evolving priorities.
• Strong leadership qualities with a commitment to fostering a culture of excellence and continuous learning.

Why Join Us?

By joining SHRI Academy, you will play a pivotal role in shaping the future of HR professionals in Singapore and beyond. You will have the opportunity to contribute to the success of an esteemed institution with a strong legacy in HR education.

About STT GDC

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STT GDC

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Unlock Your Future as a Regional Operations Manager in the Heart of Southeast Asia!

Are you ready for a career move that combines professional growth, autonomy, and a vibrant work environment? Look no further! We're seeking dynamic individuals to join our team as a Regional Operations Manager in the stunning locales of Singapore and Malaysia.

Why Choose Us?

1. Job Autonomy and Ownership: Embrace the power to shape your own destiny! As a Regional Operations Manager, you'll be a self-starter, empowered to set goals, priorities, and execute plans from start to finish.
2. Central Location Delight: Immerse yourself in a visually-inspiring showroom nestled in one of the most iconic shopping malls in Singapore and Malaysia. Surround yourself with beautiful products and craftsmanship that will elevate your work experience.
3. Fun and Collaborative Colleagues: Join a close-knit team that values teamwork and empowerment. Experience a workplace where collaboration and camaraderie are the keys to providing impeccable customer service.

Responsibilities That Empower You:

• Ensure the smooth daily operations of our stores, aligning with our company's vision and mission.
• Expand BoConcept’s brand awareness and sales channels in both B2B and B2B2C segments.
• Design and execute growth strategies for the next 1-10 years, evaluating financial performance regularly.
• Devise plans for team execution, set policies, and maintain yearly budgets and expenses.
• Optimize employee productivity and professional development, including leadership hires at the front of the house.
• Collaborate with cross-functional teams to outperform in merchandise performance, visual display, sales, and pipeline management.
• Lead discussions with the finance team to ensure business profitability and effective cash flow management.

What We're Looking For:

• Proven track record of achieving targets and success in strategic planning.
• Knowledgeable in various business processes (finance, HR, procurement, operations, etc.).
• 3-5 years of retail experience with a strong background in planning and budgeting.
• Outstanding organizational and leadership skills.
• Engaging, positive, and motivating communication style.
• Problem-solving aptitude and customer-focused mindset.
• Minimum 2 years of team management experience.
• Bachelor’s degree in Business Management or related field.

Why Wait? Seize Your Opportunity Now!

Join us in Southeast Asia and be part of a team that values innovation, collaboration, and personal growth. Embark on a journey where your contributions make a significant impact on our success.

Ready for this exciting chapter? Apply now and make your mark in the heart of Southeast Asia's thriving business landscape!

#CareerAdventure #RegionalManager #JoinOurTeam

Project Operations Manager

Job Highlights

• Be part of a PropTech start-up
• Be part of change
• Be part of the solution

Company Introduction

iCondo is the leading provider of property management technology and solutions in Singapore and expanding rapidly in Australia and Indonesia. Founded in 2016, iCondo has been on a mission to efficiently manage condominiums, apartments, buildings, and facilities with the iCondo ecosystem.

At iCondo, we specialise in delivering innovative solutions tailored to meet the unique needs of our clients. We are committed to excellence and ensuring our projects exceed client expectations. We are currently seeking a talented and driven Project Operations Manager to join our team.

Job Description

• Develop a deep understanding of our products and the unique needs of each client or project.
• Conduct a site survey, list the hardware requirements, and set- up requirements for a proposal.
• Plan project timelines, execution strategies, and layouts to ensure efficient delivery.
• Communicate the project plan effectively to both the client and internal team members.
• Obtain necessary endorsements and approvals from stakeholders.
• Oversee the implementation of the project, ensuring adherence to the plan.
• Conduct testing and optimization to ensure project objectives are met.
• Ensure the final delivery meets specifications and our QA standards.
• Monitor performance, check hardware health analytics and trouble shoot if necessary

Qualifications:

• Proven experience in project management, with a strong understanding of operations and execution.
• Ability to think outside the box and troubleshoot problems effectively.
• Self-starter with excellent organizational and time management skills.
• Strong communication skills, capable of articulating project plans and updates clearly.
• M&E background, and technical knowledge in wiring and installation are essential
• Detail-oriented with a commitment to delivering high-quality results.
• Has a driving license

Why Join Us:

Competitive salary and benefits package.

Opportunities for professional growth and development.

A supportive and collaborative work environment.

The chance to work on diverse and exciting projects.

How to Apply:

If you are a proactive and detail-oriented project manager with a passion for delivering exceptional results, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience to [email protected] with the subject line "Project Operations Manager Application - your Name."

Join us at iCondo and contribute to our mission of delivering top-notch solutions to our clients!

Key Responsibilities:

1. Operational Management: Manage daily store operations
   Ensure the store meets financial and performance goals, including sales, profitability, and customer satisfaction.
   Monitor inventory levels and weekly stock taking at 3 warehouse at industrial area.
   
2. Customer Service:Promote and ensure excellent customer service by resolving customer complaints 24/7 everyday.
   Establish and maintain customer service standards to ensure a consistent and high-quality experience.
   
3. Sales and Marketing:Collaborate with marketing teams to implement promotional campaigns and drive sales.
   
4. Compliance and Risk Management:
   Conduct regular audits to ensure inventory accuracy and minimize loss.

Required Skills and Qualifications:

• Proven experience in retail management or operations, with at least 10 years in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze sales and operational data to make informed decisions.
• Excellent organizational and time-management skills.
• Knowledge of inventory management, budgeting, and financial reporting.
• Ability to adapt to changing market conditions and customer needs.

Education:

• A bachelor’s degree in business administration, retail management, tourism or a related field is preferred.

Work Environment:

• Daily travel between locations for stocktaking and audit. The role will require working weekends, holidays, and evenings.

This role requires hands-on management to ensure the retail operations run effectively and profitably.

This role offers professional career development opportunities with renowned global Agri-commodities trader, Agrocorp International Pte Ltd (Agrocorp). The Company has a significant presence in the primary origination and buyer markets such as Canada, West Africa, China, Turkey, the Middle East, India, Bangladesh, and Vietnam among many others. With more than 3 decades of active engagement in the market driven by solid values, a clear vision, and a nice culture, we seek to strengthen further our commitment towards being a responsible global player in nourishing an ever-changing world. To support us in this high-priority function, we are looking for a talented and experienced professional to be based in our Singapore HQ to take on the role of:

Key responsibilities of this role entail:

• Operational Leadership: Take full responsibility for the efficient and effective management of all operational activities related to Agri-commodity trade support, including but not limited to shipping document preparation, Letters of Credit, and compliance with contractual requirements.
• Team Management & Development: Lead and mentor a team of operations professionals, providing guidance on operational best practices and fostering a collaborative and high-performance work environment. Ensure that the team is well-equipped to handle day-to-day challenges and manage large-scale contracts effectively.
• Strategic Oversight: Oversee the end-to-end process of bulk vessel shipments and other logistical requirements, ensuring that all shipments are executed in line with agreed timelines, contractual obligations, and regulatory standards.
• Collaboration with Cross-Functional Teams: Work closely with senior stakeholders, including Traders, Origination Desks, Shipping Desk, to ensure alignment on trade activities and optimize operational workflows across departments.
• High-Risk, Large-Value Contracts: Manage and execute high-risk, high-value contracts, ensuring all documentation, compliance, and operational processes are meticulously handled to minimize risk and ensure successful completion.
• Process Optimization & Continuous Improvement: Drive process improvements across the operations function, leveraging technology and best practices to increase operational efficiency, minimize errors, and deliver timely and cost-effective solutions to the business.
• Ensure all operational activities are compliant with industry standards, including international trade regulations, Letters of Credit (ICC rules), GAFTA, FOSFA, and Incoterms. Act as a key advisor to senior management regarding operational risks and mitigation strategies.

Required Experience/Background

• Educational Background: A minimum of GCE ‘A’ Level or Diploma in International Trade, Import & Export, or related fields. A bachelor’s degree in International Business, Supply Chain Management, or a related discipline is preferred.
• Professional Experience: At least 6+ years of progressive experience in an Agri-Business/Trading Company, with proven expertise in managing operations for soft commodity trading, bulk shipments, and trade support functions. Experience in a managerial role is essential.
• Leadership & People Management: Demonstrated ability to lead and develop high-performing teams, effectively managing both people and operational resources.
• Industry Knowledge: In-depth understanding of commodity trading, including familiarity with GAFTA, FOSFA, and ICC rules for Letters of Credit. Knowledge of Incoterms and international trade practices is crucial.
• Technical Skills: Strong proficiency in MS Office (Word, Excel, PowerPoint), with advanced spreadsheet and data analysis skills. Experience with trade management software or ERP systems is a plus.
• Communication & Stakeholder Engagement: Excellent written and verbal communication skills, with the ability to liaise effectively with internal teams, clients, and stakeholders. Ability to communicate complex issues clearly and effectively at all levels.
• Analytical & Problem-Solving: Strong analytical and critical thinking skills with an independent mindset to tackle operational challenges. Proven ability to identify areas of improvement and implement solutions to enhance business performance.
• Attention to Detail & Organizational Skills: Meticulous attention to detail and organizational skills to ensure accuracy and efficiency in managing large and complex operations.

6 Days work week, 7am to 4pm

Requirements:

• Able to converse in English
• Experience in cleaning operations management
• Experience in using cleaning machines will be an added advantage
• Responsible and responsive
• Positive attitude
• Experience in reporting to clients
• Takes initiative

Brief scope of work:

• Oversee all cleaning activities for various clients to ensure seamless operations and high-quality service delivery.
• Ensure that staff, equipment, and materials are efficiently used, minimizing waste while maximizing productivity.
• Provide leadership and direction to cleaning staff and supervisors, ensuring they are motivated, productive, and adhering to schedules.
• Plan and manage staff rosters to ensure adequate coverage for all cleaning assigments, optimizing labor costs while maintaining service quality.
• Conduct regular quality audits and inspections to ensure cleaning standards are consistently met and implement corrective action where necessary.
• Maintain strong client relationships by proactively addressing concerns, conducting regular check-ins, and ensuring thier satisfaction with cleaning services.
• Investigate and resolve any customer or staff complaints related to cleaning operations.
• Reporting to Operations Head.

Responsibilities

• Implement clinic service SOP and improve patients service quality to meet customer satisfaction
• Execute the process of providing TCM services in the company
• Liaise with clinic managers to monitor clinic overall management and track sales performance
• Ensure smooth running of clinic operations
• Handle, resolve and communicate complaints and incidents
• Execute all company’s therapists related matters including but not limited to: Roster/schedule/conduct/performance
• Plan and execute referral scheme between different healthcare partners.
• Any ad hoc duties assigned according to business needs.

Requirements

• Experience in TCM / Spa / Western Clinic / Aesthetic / related field
• Min Diploma / Degree in any field
• Good organizational and time-management skills
• Ability to multi-task and perform well in stressful situations
• Communication skills with customer service orientation
• Meticulous with a keen eye for details
• Works well independently and has strong operational skills
• Develops strong relationships with co-workers and has strong leadership skills

We regret to inform only shortlisted candidates will be notified.

Delibowl Group is a company that commenced its operations in Singapore in 2017. We operate under multiple brands, including Delibowl, Nuodle, Shock Burger, Hui Oriental, and So Fun 3. Our mission is to provide customers with high-quality food at affordable prices, in convenient locations, through excellent service and a friendly environment.

Among our brands:

• Shock Burger specializes in delivering premium burgers with bold flavors, made fresh and served with a modern twist. With its innovative approach and customer-focused values, Shock Burger is set to redefine the burger dining experience in Singapore.

W are currently hiring for COO under Shock Burger and other brands. These roles offer great opportunities for career growth, as well as an attractive incentive package. Join our dynamic and fast-expanding team, and become part of a group that values innovation, teamwork, and excellence.

We look forward to seeing you on board!

Position: Operations Area Manager

Location: Singapore

Salary: Negotiable

Job Description:

1. Manage and oversee daily operations of multiple outlets, ensuring adherence to brand standards.

2. Develop and implement sales targets, employee training plans, and service improvement measures.

3. Conduct regular outlet inspections, provide optimization suggestions, and follow up on implementation.

4. Analyze operational data and assist in improving profitability and customer satisfaction.

Candidate Profile:

- Experience Requirements:

· - At least 3 years of outlet operations or management experience in Western fast-food chains. Familiarity with new store openings is preferred.

· - Prior experience as a Area manager or similar role managing 5 or more outlets.

- Skills:

· - Excellent team coordination skills with the ability to guide and motivate employees.

· - Strong analytical skills to identify operational issues and propose solutions.

- Age Requirement: Above 25.

- Education: Diploma or higher; relevant fields in restaurant management preferred.

How to Apply:

If interested, please send your bilingual resume (Chinese and English) to [email protected] with the subject line: “Job Application + Your Name.”

We look forward to working together to create a bright future for Shiok Burger!

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

As a General Manager of Operations, you will be fully responsible for the strategic planning, business development, team management, and operational affairs of the education collaboration business unit in the Southeast Asian market. This role requires close collaboration with the senior management team to formulate and execute the company's development strategy, driving business growth and increasing market share.

Key Responsibilities:

1. Develop and Execute Market Strategy: Formulate and implement the development strategy for the Southeast Asian market, working with the senior management team to determine the company’s strategic direction and business objectives.
2. Business Development: Lead business expansion efforts in the Southeast Asian market, acquire new clients, and establish and maintain long-term partnerships with customers.
3. Team Leadership: Oversee the operations team, including sales, marketing, and customer service departments, ensuring efficient team operations and achievement of business goals.
4. Budget and Resource Management: Manage budgets and allocate resources effectively to ensure operational efficiency and cost control.
5. Market Analysis: Analyze market trends and monitor competitors to provide data-driven support and recommendations for strategic decision-making.
6. Cross-Department Collaboration: Work closely with other departments to advance product development, marketing, and customer service initiatives.
7. Stakeholder Engagement: Build and maintain strong relationships with government bodies, partners, and industry stakeholders to enhance the company’s visibility and influence.

Requirements:

1. Bachelor's degree or higher, with 8+ years of experience in the enterprise services industry; candidates with a background in the education collaboration sector are preferred.
2. Familiarity with the enterprise services industry, with extensive experience in business development and client management.
3. Demonstrated exceptional leadership and team management capabilities, with the ability to effectively motivate and manage teams to achieve business objectives.
4. Strong market insight and strategic thinking, with the ability to quickly adapt to market changes and make sound decisions.
5. Excellent communication and coordination skills, capable of working effectively with individuals at various levels.
6. Strong business acumen and data analysis capabilities, enabling accurate business decision-making based on market data.
7. High sense of responsibility and strong execution skills, with the ability to perform well under pressure and maintain high productivity in demanding environments.

Requirement

• Diploma or Higher qualification with extensive relevant experience in similar role and in-depth knowledge of international dry bulk trade operations and documentation of products like Iron Ore, Coal, Food Grain etc.
• Good Spoken & Written English (Mandarin/Hindi will be added advantage)
• Must have excellent written and oral business communication skill and ability to influence
• Strong understanding, knowledge and experience of shipping terms, trade terms, ICC publications UCP600, URC, URR, Incoterms and ISBP is essential.
• Must have proven skills of meeting agreed service levels, customer service standards within high volume, fast pace and challenging environment
• Experience of dealing in commodity derivatives and associated risk will be advantageous
• Conversant with relevant local and international compliance like OFAC, Sanctioned Countries etc.
• Experience of coordinating with banks for Trade Finance matters.
• To proactively coordinate with customers and suppliers for smooth trade cycle.
• Proficient in Microsoft Outlook, Excel, Word and Power point
• Candidate must have multi-tasking skill, ability to meet timelines, strong commercial and legal acumen, team working, leadership, must maintain confidentiality and high integrity, must have problem solving approach.
• Must be ‘hands-on’ and go-getter in all trade documentation and operations matters.
• Prefer Singapore Citizen and Permanent Residents
• Prefer candidate available immediately or at short notice
• Salary negotiable as per experience and knowledge.

Job Description:

• Handle all Trade documentations and negotiations (Import and Export)
• Monitoring and ensuring timely receipt, preparation, checking and negotiation of Import & Export Bills, Issuance of Import Letter of Credit, Checking workability of Incoming Export LC, LC confirmations/ Discount Rates, Receiving and Providing LC Amendments, SBLC, Inward/Outward Bills for Collection, Trust Receipt Financing and Discounting of Export Bills. Coordinate outward and inward payments, monitor payment due date.
• Ensure timely appointment of cargo surveyors at ports
• Ensure timely nomination for cargo marine/storage insurance
• Obtain discharge port results and negotiate second drawing / final payments within timelines
• Closely monitor vessel and cargo status on continuous basis
• Ensure that laytime, dead freight etc. are promptly sent out to parties and settled in timely manner
• Closely monitor buyers and sellers accounts balances, making sure that all receivables are collected on time
• KYC documentation with banks/buyers/sellers
• Proactively monitor and resolve all issues related to trade matters in coordination with stakeholders.
• Interact and coordinate with Traders, Accounts, Shipping, Insurance Companies, Port Agents, Surveyors, Buyers, Sellers, Banks and other agencies
• Maintain updated Trade MIS reports
• To send offers, counter-offers, draft contracts / amendments / LC draft / nego documents drafts, past shipments result, vessel updates etc. to parties including back-and-forth negotiation to finalize.
• Any other ad-hoc duties and assignments

Interested candidates may send their details curriculum vitae with a passport size photo in MS word file as attachment to [email protected]

Job Description

• Responsible for the daily cleaning operations of the site(s)
• Managing a team of Operations Executive's
• Planning and scheduling for all Operations Executive's
• Liaise with client on the service/cleaning standards
• Ensuring quality assurance for cleaning projects
• Report progress and advancement to Associate Director
• To plan recruitment drives

Requirements

• Minimum 5 years working experience in cleaning industry
• Fluent spoken and written English
• PC literate at advantage
• Possess Class '3' driving license
• With positive attitude and experience in staff management
• Customer oriented
• In good physical health
• Able to start immediately

Job Description

The Operations Manager in a Construction Company is responsible for overseeing and managing all operational aspects of the business. This includes coordinating and supervising construction projects, ensuring compliance with safety regulations, managing budgets and resources, and maintaining effective communication with clients, contractors, and suppliers. The Operations Manager plays a crucial role in ensuring the smooth and efficient operation of the construction company, from project initiation to completion.

Job Requirements

To excel in the role of Operations Manager in a Construction Company, in construction management or a related field. They should have a strong background in construction operations, with at least 3 years of experience in a managerial role. Excellent leadership and communication skills are essential, as the Operations Manager will be responsible for managing a team of construction professionals and coordinating with various stakeholders. Strong organizational and problem-solving abilities are also crucial, as the Operations Manager will need to effectively manage resources, resolve issues, and ensure projects are completed on time and within budget.

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

• Project Management
• Building & Facilities Management
• Deliver solutions and maintain good customer relationship at all times
• Candidate must possess at least a Bachelor's Degree in Engineering/Building/Facilities Management or relevant disciplines
• Candidates must have at least 5 years of working experience in related field
• Execellent leadership and communication skills
• Have the ability to handle projects independently
• Able to commence work immediately or within short notice

ABOUT THE ROLE

As a Product and Operations Manager, you will be responsible for the installation, maintenance, and troubleshooting of LED lighting systems. Your role involves working with various LED technologies, ensuring optimal performance, and provide technical support. This position requires a combination of technical expertise, problem-solving skills, and a commitment to deliver high-quality LED solutions. You would also be responsible for the selection of suitable LED products, and vendors for various projects.

RESPONSIBILITIES

• Installation and Configuration: Install and set up LED lighting systems in accordance with specifications and industry standards.
  Configure LED controllers, drivers, and associated components to ensure seamless functionality.
• Maintenance and Upkeep: Conduct routine inspections and assign technician maintenance of installed LED systems to identify and address any issues promptly.
  Replace faulty components and perform upgrades to enhance system performance.
• Programming and Tuning: Program LED controllers and drivers to achieve desired lighting effects and meet customer requirements.
  Fine-tune LED systems for optimal brightness, colour accuracy, and energy efficiency.
• Troubleshooting: Diagnose and troubleshoot technical issues with LED installations.
  Collaborate with cross-functional teams to identify and implement effective solutions.
• Quality Assurance: Ensure that all LED installations meet quality standards and comply with safety regulations.
  Conduct testing and validation procedures to guarantee the reliability of LED systems.
• Customer Support: Provide technical support to customers and address inquiries related to LED systems.
  Offer guidance on best practices for optimal system performance.
• Understanding NovaStar system, ColorLite & Huidu system. Maintain cloud technologies Vnnox and Colorlight for LED content management.
• LED Project planning and assign resource allocation to execute the project.
• Liaise with Vendor on the LED specification and delivery.
• Onsite LED survey, LED design, specification and measurement.
• Provide LED recommendations to customers and sales
• Support sales in the quotation and tender bidding.

REQUIREMENTS

• Diploma or Degree in Electrical Engineering, Electronics, Mechatronics, or related field
• 2-5 years working with LED systems (Installation, Maintenance, Troubleshooting)
• Familiar with LED technologies like NovaStar, ColorLite, Huidu, Colorlight and Vnnox
• Experience in project planning, resource allocation, and working with various vendors
• Strong technical expertise in LED systems, programming and tuning controllers
• Knowledge of quality assurance and safety regulations for LED installations
• Customer support and communication skills
• Project management capabilities and willingness to travel for site visits and review installations by technicians
• Strong problem-solving skills and ability to work independently

Work Location:

• Ang Mo Kio