Job Description:

1. Provide on-going application support and be involved in various stages of the SDLC with lead project teams.

2. Perform user requirement analysis for enhancements to existing systems.

3. Evaluate potential solutions and make recommendations to resolve business problems.

4. Involvement in the system integration testing phase prior to implementation.

5. Liaise closely with business users and build good rapport.

6. Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.

7. Support the team in defining change requirements, tracking and documentation.

8. Provide application maintenance support (certain activities may occur after office hours).

9. Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.

10. Assist team in Change Approval Board and Pre-commissioning preparations.

11. Front users in problem investigations and resolutions.

12. Review Vendor SLA reports.

13. Create/Update SOPs.

14. Support transition phases from project to operations.

Requirements / Qualifications:

1. Successful track record in service management, user and vendor management (good to have).

2. Experience in MS Windows environment & application support.

3. Strong analytical skills and ability to work independently.

4. Experience in healthcare industry is an added advantage.

5. Degree in Computer Science, Computer Engineering or equivalent.

6. Experience in SAP FICO is an added advantage.

To be part of the Prefessional Services Team as Business Analyst in implementing our e-Financial Services solutions. To participate in requirement gathering and analyst, and preparing documentation using UML to accurately capture the user requirements and analyse results.

Be expected to work with the development team in managing or expectation and in ensuring the solutions meet the user requirement, including preparaing test cases and analysing the rest results, and assisting the team in the SIT and UAT. As a secondly role, will be expected to assist the pre-sales activities to support the Financial Solution Practice Team.

Requirements:

· Minimum 3 years of demonstrated work experience in the IT industry

· Candidates with specific business experience and/or related experience in banking domain in the area of Credit Process, Collateral Management, Risk Management, Capital Markets and /or Basel II will be advantageous

· Experience in end-user support, including the prioritization and rationalization of new support issues, business requirements analysis, functional unit testing and facilitating user acceptance testing (UAT)

· Must have superior written, presentation and verbal communication skills, analytical and project management skills.

· Must possess a solid understanding of information technology and have the ability to conceptually relate technology to a business' needs.

· Competence in data modeling, rapid applications development, or process re-engineering is a plus.

· Must be able to work under a fast pace environment with tight deadlines.

· Has experience with large-scale projects, ongoing production support, software banking/financial applications.