Role             : Business Analyst (Payment Fraud)

Location      : Singapore

Duration      : Long term contract

Job Scope

• Monitor and manage risks /issues related to requirements and scope-creep
• Participate in transitioning the requirements to the designers and ensure a clear and complete understanding of the requirements.
• Assist in translating business requirements into test scenarios.
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request
• Good knowledge in financial services policies, procedures, products and industry practices

Mandatories are:

• Corporate Banking
• Knowledge of scams and their modus operandi
• Payments Fraud
• Fraud Prevention
• User stories
• Internet Banking
• Regulatory and compliance around online payments

Position Purpose

1. To beef up the supply chain financing solutions team with Business Analyst to work on projects and application support of Connexis Supply Chain (Front Office & Back Office Application) global releases.

2. To work with Product Managers and Operation users from all the regions (APAC/EMEA/NAR/India/Indonesia) on the requirements gathering, impact analysis and functional specifications for the enhancements and issues reported in production. CSC Business Analyst is also responsible to define the test scope of SIT, UAT, and NRT and validating test outcomes with the users and testers.

Responsibilities:

Direct Responsibilities

1. To ensure the business/operational objectives of the new business requirements are well defined via:

2. Performing systematic business analysis,

3. Validating business requirements to align with business/operations needs as well as IT architecture and security standards.

4. Designing functional solutions & user workflows and documenting Functional Specifications.

5. To walkthrough requirement and proposed solutions to all stakeholders and get them reviewed and signoff.

6. To develop SIT/UAT/NRT scope and approach. To guide the Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.

7. To validate SIT test results produced by the testing team to signoff.

8. To assist users in planning/executing UAT, analyzing defects, and defining defects priority for fix delivery by the development team.

9. Work closely with business teams to prepare and verify solution documents for Doc Trade based on the functional specifications.

10. Documenting/reviewing user manuals and release notes as required

11. Assist in providing tactical/strategic solutions for new client requirements

12. Assist in the conversion/migration exercise where necessary

13. For production defects, perform functional analysis and propose solutions.

14. Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

Contributing Responsibilities

To participate in technical design reviews and contribute to improving the overall solution offered.

Technical & Behavioural Competencies

1. Strong functional & business analysis skills with the ability to communicate and bridge between business/operations & IT.

2. Good functional experience in Supply chain/Trade/Electronic invoicing applications. x Good team player with great commitment and attitude.

3. Good communication and coordination skills among multiple teams that are cross-cultural and cross country.

4. Ability to work independently.

5. Familiar with standard formats such as XML, SWIFT, EDIFACT, ISO20022 & data transformations.

6. IT Design and development exposure is a definite plus.

7. Fluency with reading/speaking in Mandarin/Cantonese language is added advantage to liaise with North Asia stakeholders.

Specific Qualifications (if required)

Graduate degree in IT/Computer Science or equivalent

Minimum 6 years of experience in Corporate Banking environment with last 3-4 years as Trade Finance or supply chain Finance IT Business Analyst.

The Company

APAC Recruitment is working exclusively with Congo Brands in its search for a commercially focused Finance Business partner, to lead the APAC region’s commercial & supply chain finance agenda, working closely with the Business Unit Finance Director as well as APAC Directors of Sales and Supply Chain.

Congo Brands is a US-based, high-growth company that manages a number of rapidly-growing brands within the beverage sector, initiated and led by high-profile individuals in social media.

The company is now establishing an APAC Regional HQ in Singapore as it expands into Asia Pacific, beginning with the PRIME Hydration, PRIME Energy and Alani Nu ranges.

The Role

The Supply Chain Analyst on the APAC Operations Team will be a key member and enabler of the organization, providing operational support in order management and warehousing/logistics operations across APAC. The role will also either lead or support key regional operational excellence initiatives and projects and ensure their completion and delivery of results

This role will apply analytical thinking, problem-solving skills and business acumen to drive sustainable growth and competitive advantage for Congo Brands in Asia Pacific. The role is highly collaborative as it will partner with customers, warehouse/logistics service providers, and internal stake holders across all departments. The team will be the owner for cash, cost and service KPIs in the region.

Key responsibilities

• Own the order fulfillment process from order entry, delivery to revenue recognition
• Lead the order management process to ensure the right orders are processed accurately, and delivered on time/in full
• Effectively and pro-actively engage with internal/external customers, distribution centres, logistics partners, supply chain and finance partners to ensure delivery and revenue commitments are met 
• Respond to customer queries and/or returns to ensure prompt and satisfactory resolution
• Analyze quantitative and qualitative Inventory, Forecast, Sales, Logistics, and Financial Data.
• Communicate daily with internal stakeholders ensuring everyone has clarity on open orders and delivery status.
• Communicate relevant ordering information, changes and cancellations to purchase orders to cross-functional team in the region
• Liaise and work with cross-functional team to track down & resolve shipments and transportation issues.
• Partner with functional managers in Supply Chain Management to understand the current and future business requirements; identify and implement process and organizational improvements.
• Play a key role in relationships with vendors and suppliers.
• Perform analysis of shipment timing to support monthly revenue forecast.
• Provide analytical feedback related to manufacturing cost, timing, and inventory levels.
• Design, test, recommend and implement efficient processes to manage workflow and Supply Chain.
• Optimization of existing processes and resources with clear goals and benchmarks of improvement, development, and management of sound business practices and efficient processes
• Perform other duties as assigned.

This position requires high calibre candidates with the following skillset

• Degree or Diploma with relevance in Supply Chain Management, Finance, or Engineering
• 2+ years of working in an FMCG environment.
• Preferred Industries: Food and Beverage, CPG
• 1+ years of ERP experience (Preferably SAP S/4HANA, Netsuite)
• Advance Microsoft Excel Skills; PowerBI/PowerAutomate would be an advantage
• Pro-active owner for improving current processes.
• Excellent collaborator and relationship builder; internal and external.
• Has a demonstrated passion that align with the core values of Congo Brands.

Equal Opportunity Employer

APAC Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience.

We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.

About the role

Main support for field service engineers and business administrators both in SAP CRM and ECC, along with web-based applications. Attend field service business operations and strategic planning meetings to gain insight to issues and future needs. Work closely with field service business to determine business requirements and write functional requirement specifications in an appropriate level of detail.

A SAP CRM and ECC Systems Analyst with experience working with technical teams, configuration and tables. Solid experience in leading and conducting requirements gathering sessions with end customer. Provide a business process engineering perspective during design review for projects with a strong emphasis on reporting and dashboard requests based on SAP data (and other data sources). Own and perform integration testing and lead User Testing and identify resulting gaps.

• Recommends new insights and/or efficiency opportunities around business processes and reporting.
• Support moderate improvements and projects in SAP and web-applications.
• Works on and coordinate multiple SAP deliverables and related projects independently and in a team environment.
• Good testing and troubleshooting acumen for reporting enhancements, projects and issues.
• Documents all best known methods and provides support as needed. Experience in project roll-out in preparing test plans, training documents and conducting User Acceptance Testing (UAT).

Minimum Qualifications

• Bachelor's/ Master's Degree with work experience of 6 years.
• Strong analytical and statistical experience.
• Strong BI Reporting experience: MS Excel VBA & Macro programming, MS PowerBI, Power Query.
• Functional skills with SAP CRM and/or ECC systems.
• Superb communication, organization and problem-solving skills required.
• High level English language communication skill, oral and written at peer and to senior level management.
• Demonstrated accomplishments under complicated situations and constraints.
• Strong presentation skills
• Familiar with MS Office applications

JOB SCOPE & JOB RESPONSIBILITIES

• Responsible for the planning, design, delivery, installation, testing and commissioning of building services and security systems.
• Works closely with clients, vendors, subcontractors, consultants and construction team to ensure timely project completion.
• Reviews M&E and security system design and coordinates with client for design approval.
• Manages field engineers, supervisors and sub-contractors.
• Monitor progress and quality of all M&E and security system works to ensure compliance to project and statutory requirements.
• Attending project meetings with clients, authorities, subcontractors and consultants.

JOB REQUIREMENT

• Degree in Mechanical or Electrical Engineering recognized by PEB Singapore.
• Five (5) years of experience in the planning, design, coordination, installation and testing & commissioning of ACMV, MEP, fire safety, security and electrical systems of large-scale complex commercial building projects.
• Proficiency in project management and scheduling software, with strong organizational and documentation skills.
• Strong knowledge of MEICA systems, including Security, Instrumentation, Control, and Automation, with familiarity with industry regulations and standards.
• Strong knowledge of relevant building services code of practices and Authorities requirement.
• Familiar with the use of Building Information Modeling (BIM) for construction.
• Excellent communication and interpersonal skills for effective collaboration across multiple teams and stakeholders.
• Able to work in a team environment.

As a System Analyst, your role is crucial in bridging the gap between business needs and technological solutions. You will analyze, design, and implement information systems that address complex business challenges and improve operational efficiency. Working closely with stakeholders and IT teams, you will identify requirements, define system specifications, and ensure the successful delivery of IT solutions.

The primary objective of this role is to provide Health, Safety & Security (HSS) specialist services to our local offices and activities in APAC and to provide support to the global Head of Workplace Risk and Compliance.

The HSS Specialist will implement programs to manage HSS risk as well as meeting or exceeding local relevant regulatory requirements. They will provide technical expertise in multiple HSS disciplines and serve as an effective member of cross-functional project teams and office expansions by providing guidance on all HSS matters in design, risk assessment and incident investigation. 

Your Mission:

• Ensuring HSS compliance in the Wise APAC locations and being a core member of the Wise HSS internal audit team.

• Serving as the technical resource for HSS by providing regulatory guidance, training, and operational consultation to internal partners and external stakeholders.

• Supporting the Wise Head of Workplace Risk and Compliance to implement policies, procedures and projects at a global level.

• Implementing proactive programs to reduce injuries and illnesses and being accountable for HSS risk assessments in the APAC region.

• Providing HSS support and guidance to regional managers.

• Supporting and assisting the wider Workplace Team in the accomplishment of plans, objectives and agreed targets.

• Monitoring HSS performance in the APAC region and providing reports at site and country level.

• Acting as a core member of the Workplace Incident management team and responding to crisis and emergency situations relating to colleagues’ physical safety or security.

• Assisting Workplace Business Continuity Management (BCM) teams to respond to emergencies by providing specialist advice and assistance on all aspects of HSS.

• Supporting the development of Wise sustainability reports and participating in the ESG committee where appropriate.

The Senior Financial Modeling Analyst reports to the Senior Director, Strategic Planning and Governance. This position gathers, analyzes, and summarizes financial recommendations on new capital investments and sales opportunities.

This position will work closely with the Senior Director, Strategic Planning and Governance, Sales & Construction department head to develop business case modeling for new locations to analyze profitability, make financial recommendations and monitor financial performance. This position will also work closely with the Sales department to understand complex and large opportunities and evaluate how the opportunities will compare to the original site business case.

Essential Duties & Responsibilities

• Work with other departments to pull together assumptions to build business case for new sites
• Analyze business case inputs for reasonableness and comparison to other investments
• Update new site business cases with actuals, revised forecast assumptions and compare against original business case
• Analyze financial results and evaluate asset performance
• Understand and calculate financial business plan measurements including IRR, NPV & terminal value
• Forecast debt requirements and submit draw requests
• Collaborate with Sales department to understand large deal commercial terms to prepare profitability analysis for board approval
• Update business cases with large deal opportunities to evaluate sales impact on project profitability and against budget
• Provide support to third party investors thru profitability analysis and data support
• Prepare cost comparison analysis as requested
• Prepare power point presentations for Executive audience communicating financial metrics.
• Other projects as assigned to support Finance department
• Prepare various monthly actual vs. budget (vs. forecast) reports and produce variance analyses for assigned departments; effectively communicating key takeaways
• Monitor and report on key financial and operational metrics
• Performs other duties and adhoc analytics as assigned

Knowledge, Skills & Abilities

• Extensive knowledge of IFRS
• Ability to work across different cultures and systems
• Ability to communicate complex Financial/Accounting terminology and capture key requirements from financial and non-financial personnel
• Excellent communication and problem-solving skills
• Extensive demonstrable financial modeling and report development experience
• Proficient in championing analytics assignments and capturing key takeaways with minimal supervision
• Experience in managing budget related requirements within a formal planning platform (Hyperion, SAP, etc.) required; Experience in working within Hyperion/Smartview platform preferred
• Experience in leveraging reporting output tools such as PowerBI, others required
• Advanced knowledge and use of Microsoft Excel required (must be able to use lookups, pivot tables, and other advanced functionality)
• Advanced skillset in Microsoft Suite of products (Outlook, Powerpoint, Word)
• Able to work in a team environment.
• Manages stress and/or fast-pace effectively.
• Able to adapt effectively to changing priorities

Education & Experience

• Degree in accounting or finance
• MBA Preferred
• CFA Preferred
• Minimum 6-8 years of relevant high-level Financial Planning and Analysis experience
• Experience with investors preferred.
• Experience with construction is a plus.

Other Requirements

• Ability to work in global timezones
• Travel will be required, up to 10%

Position Summary:

This role primarily supports SEA financial forecast and Business Finance activities. The employee will support various aspects of the

business financials to enable better decision making and improve the financial positions with analysis, management reporting, and

financial operations. The role also supports regional CSBG SOX coordination, process enhancement and audit closures.

Jub Duties & Responsibilities:

• Develop, analyze and business partnering with operations to present financial information in a timely manner to enable decision making and meeting the financial accountability of the organization to various stakeholders.
• Responsible in forecast inputs, analysis and period close journals of revenue, costs, spending to ensure high level of accuracy between forecast and actuals. Recommend financial solutions to improve profitability, AR collectability and ease of revenue recognition. Involve in Business Finance Operations, resolve issues that may implicate AR / Revenue recognition, including support to AR collection, GST issues, revenue rebate programs management.
• Compliance analysis and reporting relating to CSBG SOX compliance.
• Undertake streamlining projects and initiatives involving systems improvement, reporting improvement.
• Matrix accountability to respective supervisor.
• Any other duties as assigned by the Supervisor.

Qualifications:

• Accounting / Finance or Business Degree with Finance modules, or CIMA / ACCA equivalent.

Work Experience:

• At least 10 years of Finance / Accounting experience with > 5 years of recent experience in Analysis & at least 1-2 years handling audit / SOX tasks is preferred.
• Experience in supporting business finance operations (Revenue & Cost Recognition, manage rebate programs, AR collection, etc.). Proven track record of business finance analysis and executive reporting.
• Audit background strongly preferred and/or good knowledge of US GAAP and Singapore FRS.
• Noteworthy experience in leading systems improvement projects would be an advantage.

Requirements:

• Possesses strong inter-personal and communications skills. Out-going personality and successful examples in cross-functional collaboration, managing difficult work partners.
• Is meticulous and has a sharp eye for details. Efficient in time-management and able to prioritize in execution. Task accuracy is fundamental.
• Commands good oral and written English.
• Has ability to work independently, possesses good analytical and problem-solving skills.
• Good working knowledge of SAP (and/or Business Intelligence, BI analytics) preferred.
• Very strong in Microsoft Excel and Microsoft PowerPoint.

UEN: 201508072D

EA License: 22S1099

Personnel Registration Number: R22107983 (Zhen Shuyi)

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a Senior Analyst, IT Quality Management to lead quality assurance for IT projects, overseeing compliance, stakeholder management, and regulatory audit readiness. He/ she will be involved in defining and maintaining IT policies and procedures within the compliance framework.

What you will do

• Oversee the computer system validation (CSV) process for IT initiatives, such as upgrades to ERP and MES systems, change management and ensure sustained quality throughout software development, configuration, and testing phases
• Liaise with stakeholders across the Quality Management System (QMS) and IT departments and provide comprehensive status updates, promptly escalating any issues requiring management attention and resolution
• Regularly produce mandated compliance reports on a monthly, quarterly, and other periodic basis, in accordance with relevant regulatory guidelines
• Facilitate thorough reviews of requirements and design artifacts, proactively validating their applicability, accuracy, feasibility, usability, clarity, and testability
• Collaborate closely with stakeholders to compile necessary artifacts, evidence, and documentation, ensuring readiness for periodic regulatory audits (e.g., FDA, TUV, GMP, ISO, etc.)
• Develop and uphold IT policies, Standard Operating Procedures (SOPs), and Work Instructions within the overarching framework of IT and QMS compliance.

What you bring

Experience

• Minimum 3 years of experience in IT Computer System Validation (CSV) and/or Change Release Management background in software requirements, development and/or testing activities in a Regulated industry, preferably Medical Devices or Healthcare
• Track record as contributor in providing IT Computer System Validation (CSV) and/or change management support in a senior analyst capacity
• Experience and/or certification in ISO 13485 is preferred
• Good Documentation Practice knowledge and ITIL v3 or v4 certification is an added advantage.

Personal competencies

• Comfortable working with people from various level of management, from operational and working level to senior management level
• Able to work alone and with minimum supervision/guidance
• Ability to handle issues from beginning to closure.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Summary:
We are seeking a detail-oriented Senior Business Analyst with expertise in Trade Finance to lead the analysis and documentation of business requirements. The ideal candidate has hands-on experience with package system implementation and creating BRDs and FRDs, combined with a strong understanding of Front, Middle, and Back-Office operations. This role is ideal for someone with a proactive mindset, attention to detail, and experience in large-scale project implementation.

Key Responsibilities:

• Planning & Promotion:Validate business requirements using prototyping and use cases.
  Plan and promote user tasks, including design development, testing, and migration, from a BA’s perspective.
  
• Management & Reporting:Monitor task progress, conduct issue and risk management, and provide solutions.
  Offer local insights and feedback to project planning in collaboration with Area PM.
  Prepare regular reports on regional progress, challenges, and successes for BA leads.
  

Key Qualifications:

• Hands-on experience in package system implementation (CGI preferred).
• Proficiency in creating Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Expertise in at least one domain within Trade Finance (Front, Middle, or Back Office).
• Experience in banking as an employee or consultant.
• Experience in project implementation from the user side, with a preference for large-scale projects.

Preferred Skills:

• Willingness to travel within the APAC region to gather requirements and collaborate with teams.
• Acute attention to detail and ability to produce precise, high-quality documentation.
• Strong problem-solving mindset and ability to take on challenges.
• Experience in collecting business requirements and standardizing workflows across entities.

This role offers an excellent opportunity to lead impactful Trade Finance projects with a focus on high-quality analysis and implementation.

please share your updated cv to [email protected]

Reporting to the Manager, Enterprise Application, this is a key role in ensuring the smooth running of critical business processes and projects. The incumbent is responsible for liaison between business stakeholders and IT Team for end-to-end implementation of HR related projects.

Responsibilities

• Ensure smooth implementation and running of critical business processes including Oracle Core HR, Employee/Manager Self-Service, Absence Management, Time & Labor, Recruitment, Talent Management, Compensation, Payroll integration and related modules.
• Work closely with Global HR team to understand the business requirements and to provide solutions.
• Ensure the documentation of functional & technical documentation, including system configurations, customizations, and integration specifications.
• Responsible for day-to-day support including issue logging, root cause analysis, resolution and provide update to Management.
• Responsible for end-to-end implementation including requirements analysis, time/effort estimates, solutions design, development, testing and deployment.
• Ensure full understanding and compliance with Company policies and procedures of ITGC, Audits and SOX requirements; Supports and involves in the implementation of standards and practices.
• Liaise and follow through with other functional areas to coordinate interdependencies and resolving issues.
• Co-ordinate with external vendors/suppliers as part of project execution and/or setting up data integrations.
• Lead project workstreams and contribute to the planning of the workstream and sprints.
• Drive day to day activities of workstreams in accordance with the plan.
• Ensure continuous and effective communication to relevant team members, stakeholders, and colleagues throughout the project.
• Perform other duties as assigned.

Qualifications

• At least 10 years implementing Oracle HR Systems with minimum of 5 years’ experience in Oracle Fusion HCM
• Experience in HCM Modules such as Core HR, Absence Management, Time & Labor, Workforce Compensation, Performance/Goals, Recruiting, Learning, HR Helpdesk
• Solid understanding and experience in Oracle Cloud Fusion Technology and underlying data structures
• Experience in Oracle Cloud HCM Security setup and modifications related to roles, permissions, and data security, including building custom roles based on the delivered roles provided in the Oracle product.
• Experience in Oracle HCM Cloud advanced tools such as HCM Extracts, HDL, PBL, BI Publisher, Application Security, Fast Formula, Page Composer, Page Configurator, REST APIs, SOAP, Webservices.
• Experience in Oracle Cloud tools like Oracle Integration Cloud (OIC), and Oracle Visual Builder
• Experience in building report using Oracle BIP, OTBI and HCM Extracts.
• Experience in developing custom applications using Oracle PaaS is an added advantage.
• Must possess in-depth hands-on experience in workflow approvals configuration.
• Experience in agile and scrum methodology.
• Ability to multitask and work independent in a dynamic environment.
• Analytical and detailed as well as good planning and organizing skills are required traits.
• Positive attitude, enthusiastic, self-motivated, sensitive to team dynamics & cultures.
• Strong written and verbal communication as well as interpersonal skills.
• A good team player.

Company overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

Salary range: starting from S$120k - S$162k SGD per annum + RSUs

We are looking for a Senior Product Analyst to support our cross-functional teams based across APAC. It’s a role that will allow you to have a big impact from day one! You will work closely with our Product teams focused on offering card issuance and multi-currency account solutions, alongside supporting our commercial and delivery teams, building conviction through your insights and analysis.

 You will work on answering questions such as:

• Where are our biggest growth and commercial opportunities?

• Who should we be selling our products and solutions to? And, how can we position our products to capture prospects' attention?

• What products should we be building and/or improving to unlock growth?

• How can we reduce friction in the transaction lifecycle and improve our products and solutions?

JOB SUMMARY:

Reporting to the Senior Finance Manager, the Finance Analyst will work together with the Singapore Finance Team and Asia Shared Service Centre (SSC) to support the Singapore business by managing the day-to-day finance operations, delivering insightful timely analysis and other financial planning needs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
    
•    Responsible for submission of timely, accurate and commercially-focused Budget, Forecast and 3 Year Planning for Singapore, in line with agreed templates and timetables 
•    Identify and timely report risks and opportunities for the business by monitoring Sales Pacing and cost spending closely
•    Update commentary highlights concisely, anticipating and addressing potential questions in advance with supporting analysis as appropriate
•    Provide Business Partner support to event team
•    Monthly P&L actual review and working with SSC for month end. This will include:
-    Ensure revenue and costs are recorded correctly, and intercompany billings are performed
-    Compliance in accordance to Group guidelines and timely release of accruals, if any.
•    Build necessary financial / management reports from appropriate systems for review and analysis purpose
•    Intercompany review for Singapore incl. agreements, invoicing, resolving mismatches and cash settlements
•    Liaise with auditors for Government Grants audit
•    Manage and review GST submission, Corporate Secretarial related matters and completion of Government Surveys for the Company
•    Handle audit, tax and financial statements related matters
•    Ad hoc queries / requests from stakeholders (Group/Division, Management, Business Partners etc)
 

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Only shortlisted candidates would be contacted for interview.

We are excited to share an excellent opportunity to join our team as a Zscaler L2/L3 Support Engineer.

This role is ideal for IT Security professionals with a strong background in managing and supporting Zscaler services within a dynamic environment.

Role: Zscaler L2/L3 Support Engineer

Contract: 12 months (renewable based on performance )

Location: Changi, Singapore

Employer : NTT DATA Singapore

About Client : A Swiss wealth management group that provides private banking services to high-net-worth individuals, families, and corporations. The bank is known for its client-centric approach, independent advice, and strong financial base

As part of the Security Infrastructure Solutions Team, you will manage L2 and L3 tickets primarily for Zscaler while contributing to the development, operation, and enhancement of IT security services.

Key Responsibilities

Client Management (Internal Users):

• Deliver exceptional customer support with a highly customer-oriented mindset.
• Communicate technical information clearly and effectively.
• Provide advice and assistance for planning and executing virtual events.

Business Management:

• Manage and operate ZIA and other IT security-related services.
• Develop strategies to improve platform performance and stability.
• Design and implement automation strategies for team processes.
• Collaborate with stakeholders to analyse and integrate new features.
• Troubleshoot and resolve incidents, user issues, and initiate bug fixes.
• Maintain technical documentation, including architecture and security parameters.
• Evaluate and procure security systems and tools while applying best practices.

Regulatory Responsibilities:

• Uphold values of honesty, integrity, due diligence, and fair dealing.
• Manage risks and ensure compliance with applicable laws and regulations.

Required Skills

Personal and Social:

• Minimum 5 years of technical, customer-focused experience.
• Strong ability to work independently and as part of a team.
• Effective communication skills with a proactive, solution-oriented approach.

Professional and Technical:

• Analytical thinking and ability to assess impact and prioritize tasks.
• Hands-on Windows and Linux administration skills.
• Proficiency in scripting (Python, Bash/Shell, JavaScript).
• Experience with GIT, REST, Regular Expressions, and automation tools like Ansible and Terraform.

Founded in 2006, Sun Venture is a long-term investor with a methodical and disciplined investment approach. At Sun Venture, we invest globally and across different asset classes such as public equities, fixed income, private markets funds, real estate, private equity and alternatives.

www.sunventure.com

As part of Sun Venture's Investment Strategy team, the Analyst will assist in the development and implementation of the investment programme for Sun Venture, with a focus on Hedge Funds.

You will be responsible for assisting the team in conducting research of fund managers and financial markets through a rigorous due diligence process and regular monitoring of investments:

• Assist in third-party fund manager research and the preparation of investment reports, encompassing both qualitative and quantitative research, with a focus on Hedge Funds.
• Research and assist in the market mapping of fund managers and collate relevant data for future investments.
• Due diligence updates for existing and potential investments, including updating performance tables and analytics.
• Assist in the preparation of monitoring reports.
• Maintain the firm's proprietary performance analytics models.
• Assist in gathering relevant commentary and data from both offline sources (fund manager inputs) and online sources (official statistics) for top down and bottom up analysis for Tactical Asset Allocation (TAA).
• Assist in other ad-hoc projects and tasks related to the investment programme.

• Degree in Accountancy, Business Administration, Finance, Economics, or equivalent. Candidates with CFA qualification will have an advantage.
• A minimum of 2-3 years of relevant investment experience in Hedge Fund analysis.
• Passion for investment management, with knowledge or experience in portfolio management technicalities.
• Detail-oriented, organized, and thorough.
• Strong communication and analytical skills.
• Motivated, proactive, and able to thrive in a fast-paced environment.

What you will do:

The Business Process Analyst will be required to be experienced in use of process automation applications and skilled in constructing business data visualization and reporting platforms that drive innovation and growth for the global logistics and supply chain (GLSC) organization. The ideal candidate shall be proficient in use of robotic process automation (RPA) tools, passionate in analyzing business processes, workflows and procedures to identify inefficiencies, creating and implementing improvement strategies; possess good interpersonal skills including presentation, communication skills to articulate ideas and process changes effectively. Additionally, this person should be a problem solver, enthusiastic with excellent initiative and learning attitude; and embraces challenges in a dynamic environment.

How you will do it:

• Represent the GLSC business to evaluate working processes within enterprise systems and business data analytics platforms in consultation with business owners and technology teams and initiate projects for process improvements
• Lead the development of robotic process automations (RPA) and reporting dashboards, design and execution of UAT and post implementation maintenance plans and recommend business solutions where relevant to ensure deliverables are achieved according to business requirements
• Conducts maintenance and routine checks of business data in enterprise systems and business data analytics platforms and deploy best practices for efficient handling processing, and cleansing of databases

What we look for:

• A good degree or diploma in any discipline.
• Proven relevant working experience in process automation (RPA) tools such as UiPath, Power Automate etc.; experience in other similar RPA tools will be considered
• Practical experiences in construction of business dashboards using basic visualization tools; experience with Power BI is preferred.
• Data domain experience in supply chain planning or supply chain order fulfilment is preferred; preferably with prior experience as a Business/Data Analyst.
• Practical experiences in projects with both business and technical team stakeholders in MNC environment.
• Demonstration of strong ability in applying techniques to analyse data, leading to business-relevant conclusions and present data insights for business decisions.
• Good working knowledge of database structures in at least one major ERP systems, such as SAP, ORACLE or BAAN; and knowledge of SQL query at end user level is a plus but not mandatory. Candidates with no ERP database and SQL query experiences but is keen to learn is encouraged to apply.
• Proven success as a team player with good work ethics and pleasant interpersonal skills

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced Digital Business Analyst who is familiar with CSM platform or ServiceNow!

As a Digital Business Analyst, you shall be involved in a range of tasks including but not limited to the following:

• partner with the Product / Business teams to identify, analyze, and document requirements human-centric, visual methods such as process mapping and service journeys, and develop the appropriate business case respectively;
• work with cross-functional teams to translate requirements into user stories, functional specifications, and acceptance criteria;
• evaluate and recommend suitable technology while aligning with GovTech's technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack, etc.);
• dentify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment or a combination of such environments;
• ensure system or product readiness for smooth deployment, adoption and operations;
• analyze impacts of requested changes and propose improvements to continuously address changing business needs, and work with the respective support teams to understand and address technical problems (in the Operations & Maintenance phase); and
• perform any other related tasks / duties as and when assigned to support the smooth business operations of GovTech.

To succeed in this role, you will ideally have:

• prior working experience in IT business analysis, application solutioning design and testing;
• participated in at least one full software or product development cycle, preferably using Agile Methodology;
• excellent written and verbal communication skills and ability to influence and communicate effectively with non-technical audience and Senior Management;
• strong analytical and problem-solving skills with the ability to interpret and analyze data effectively; and
• good communication and interpersonal skills with the ability to work by oneself as well as collaboratively in a team environment and effectively communicate findings and insights.

1. Additional skills and knowledge preferred:

(i) 2 years working on ServiceNow ITSM / CSM platforms;

(ii) a proactive attitude towards taking on new challenges and responsibilities;

(iii) eagerness to learn with the ability to adapt to new environments and learn quickly; and

(iv) meticulous attention to details with the ability to work with complex data and information.

• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.
• We have flexible working hours with hybrid working arrangements.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced Digital Business Analyst who is familiar with product management!

As a Digital Business Analyst with specialization on Product Engineering, you will be a key member of the GovTech project team, comprising the Project Manager, Operations Team, Cloud/Solution Architect and other Technical Consultants to deliver ICT capabilities.

A brief summary of your job responsibility:

• Your primary focus will be on the product features, functional analysis and feature delivery of a core Document Management System. In this role, you will work in an operations team, in collaboration with key stakeholders, to:
• Be fully conversant in the features and capabilities of the Document Management System
• Participate in functional and requirements analysis for enhancements and defect management
• Translate business use cases into technical, functional specifications and test cases
• Evaluate and recommend solutions that best address business and operational needs
• Review design, system testing, integration testing and data conversion documents to verify that specifications are met
• Maintain oversight and control over product deployments and roll-outs
• Play an active role in stand-ups to ensure agile delivery of product backlogs
• Ensure product usability with interface design and standardisation, user/video guides
• Meet with stakeholders and key users to receive continuous feedback to improve and evolve the system
• Drive product upgrades and technology refresh for the system and its underlying components
• Manage product backlogs, assess feature requests for value and work closely with supporting teams to ensure successful delivery
• Work with developers and operations personnel to understand and troubleshoot technical problems as needed, and provide timely management updates till resolution
• Undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs

To succeed in this role, you will ideally have:

• Minimum 5 years of working experience
• Good understanding of user experience design, search systems, web application and system security principles and implementation, session management and operations best practices
• Demonstrable experience in application management and operations, including content management systems and information-centric systems (portals, search engines)
• Working knowledge of content management systems such as OpenText, Microsoft SharePoint and AI/ML would be advantageous
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders
• Able to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
• Able to facilitate discussions/workshops to elicit, manage and prioritise key business needs
• Knowledge and practice of Agile methodologies for operations and product development work
• A team player with strong influencing and people handling skills
• Experience in product line management and costing, communications and collateral preparation for publicity and usability of the product is preferred.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.

Job Overview

• Analyst for regional IT solutions for Data & Process Analytics Systems
• The analyst is responsible for the regional supervision and the further development of global IT Data & Process Analytics systems according to the Getinge Group IT strategy and the requirements of the regional business stakeholders.
• Supervision and development of the regional key user community of Data & Process Analytics in APAC & MEA
• Management of communication between global IT organization and regional business stakeholder
• Escalation management with global IT support organization

Duties & Responsibilities:

• Technical support and consulting for internal customers/ power users for Data & Process Analytics Systems.
• Develop and execute key and power user trainings for Data & Process Analytics Systems.
• Development of IT concepts and proposed solutions.
• Customer support for technical questions and support topics.
• Analysis of business processes and planning their optimization and adaptation.
• Project Management.
• Data modelling and testing support.
• Manage and guide assigned external resources

Requirements:

• Degree in business, information technology or other relevant disciplines
• More than 5 years’ experience Data & Process Analytics Systems in an international company
• Technical Skills:

_Strong understanding of data warehousing and data modelling concepts.

_Expertise in data visualization tools, preferably Power BI.

_Experience with Microsoft Azure.

_Coding experience with SQL and DAX.

_Data modelling and report development.

_Requirements gathering and support tasks.

• Business experience building reports using SAP ERP and/or SalesForce as source applications
• Strong written and oral communication skills in English and Japanese
• Broad understanding of business processes across sales, service, finance, and logistics
• Strong analytical and creative problem-solving skills (Game Changer & Forward Thinker)
• Ability to work independently and as part of a team (Team Player)
• Strong communication and presentation skills
• Willingness to travel to international project locations when required.

Responsibilities

Develop an in-depth understanding of Incident Management Lifecycle

• Build the knowledge base and understand the various application service flow  product, and services

• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

• Liaise with L2 support groups to collaborate on the resolution of incidents and problems

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Track update and resolve all assigned requests in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

• Enhance technical skills through participation in ongoing training

• Able to communicate and work cordially in global team with teammate from different culture and in time zone.

• Ensure all incidents and changes are in compliance to ITIL and operation policy

• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

• Supporting the Command and Control of all Critical and High priority incidents for Visa services

• Strive to enable the team to restore IT services as soon as possible using Incident Management techniques

• Timely communication/update to all stakeholders, including senior/executive management. transform technical detail into business language and meet OLAs.

• Drive Improvement of Service Quality by preventing future interruptions to service by way of Continuous Improvement via Problem Management interfacing with Global Problem Management & Support teams

• Ensure accurate logging of incidents in ServiceNow, producing incident summary reports/executive summaries, other reports, appropriate for use in post incident review or for formal internal/external customer review

• Ensure all functions adhere to all policies and procedures to meet the requirements of the Audit, Regulators and Compliance guidelines.

• Representation & Participation for the Major Incident team during operational meetings

• Ability to prioritize and multitask. Flexibility and adaptability in work approach

• Ability to communicate well and manage highly stressful situations during the Incident.

• Ability to work unsupervised and make decisions based on the policies and procedures

• This role may require Weekend On-call support.

• Role modelling Visa's leadership principles

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are a prominent single-family office, seeking an Senior Investment Operations Analyst to join our team in Singapore to manage a diversified multi asset investment portfolio for the family.  We are looking for an experienced individual to support the team in the administration of funds, performance reporting and wider operational support. 

The Role

Our team is small, so you will need to be flexible, pragmatic and solutions oriented.  You will be responsible for investment administration, specifically investment performance reporting, investment execution and custodian management.  Main responsibilities include:

Investment Performance Reporting

·         Prepare standard monthly performance reports including collation of external investment manager reports and valuation

statements.

·         Prepare quarterly performance reports, updating IRRs and multiples for illiquid funds.

·         Reconcile performance reports to custodian statements and management accounts.

·         Collate capital call/distribution notices and update illiquid funds records.  Reconcile outstanding commitments and

capital call amounts to the actual notices.

·         Prepare monthly reconciliation of cash flows to investment movements.

·         Prepare ad-hoc performance analyses including asset class attribution and external benchmark comparisons.

·        Use of Bloomberg to acquire market or index data.

Investment Execution

·         Oversee the full trade life cycle and ensure the team is aligned for authorizations.

·         Follow through on investment decisions ensuring accurate and timely execution by brokers and custodians.

·         Coordinate investment execution, eg completing subscription forms, compiling KYC documentation and obtaining

director signatures.

·         Liaise with the custodian to instruct investment subscription and ensure cash settlement.

·         Collate and review contract notes received directly from fund’s administrator and/or the custodian.

·        Manage transactions during the life of an investment, eg capital calls.

Custodian Management

·         Liaise with the custodian to ensure the provision of timely and accurate data on investments, including valuations, for

group financial reporting.

·         Review data input in the custodian’s custody/reporting system.

·        Reconcile fees charged by the custodian.

General

·         Drive management of large BAU items such as reporting and taking ownership of delivery timelines.

·         Provide day-to-day guidance, mentoring and training of juniors.

·         Take initiative to lead and drive projects, improving operational efficiency and investment reporting.

·         Liaise with members of the CFO team, auditors and administrators for the year end audit.

·         Liaise with Head of Internal Audit and external auditors to support internal audit of investment activities.

·         Develop and maintain positive working relationships across the company and other family office entities.

·         Commit to developing yourself within your role, undergoing training where necessary.

·         Proactively promote and maintain high standards at work – taking the initiative to resolve and/or draw attention to areas

that don’t meet required standards or any issues that arise.

Qualifications/Experience

·         Strong academic background with demonstrated analytical capabilities, detail orientated and excellent written and oral communication skills. These capabilities will be tested during the recruitment process.

·         Strong candidates will be undertaking or have completed further professional studies (for example CISI IOC).

·         Advanced excel skills and good knowledge of Microsoft Office.

·         Experience with Solovis would be helpful, but is not essential.

·       Experience of private markets would be advantageous, but is not essential.

Attributes

·         We are looking for a candidate who demonstrates the core values of the family office, someone who takes pride in using

their initiative, in being flexible and agile in times of change and who demonstrates integrity and loyalty to the family,

our colleagues and our stakeholders.

·        Excellent interpersonal skills are critical.  The right candidate will work well alongside both their London-based

investment colleagues and also their Singapore-based family office colleagues to deliver the best possible service to the family.

• Discretionary bonus scheme.
• CPF Contributions.
• Wellbeing flex fund.
• Hospital & Surgical Cover.
• Dental Insurance.
• Personal Accident Cover.
• Outpatient Clinical Insurance.
• Life assurance.
• 23 days holiday.
• Employee Assistance Programme.
• Access to product discounts.
• Campus perks - free barista coffee and lunch.
• Learning & Development allowance.

About the job:

The successful candidate is to manage and drive special projects from end to end in accordance with the timeline and desired outcome, as well as plan, budget, oversee and document all aspects of the specific projects, while providing data analysis support. Work closely with the project management team to make sure that the scope and direction of each project is on schedule, as well as other internal stakeholders for support. This is a great opportunity to learn from and step into a leading on-demand food delivery experience!

Responsibilities:

• Support project management team in providing insights and data analysis to push projects
• Closely managing and driving projects, roadmaps, milestones, timeline and achievements
• Monitoring project KPIs, building and managing project dashboard to help evolve and define project vision and strategy coordination and completion of projects on time within budget and within scope
• Set deadlines, assign responsibilities and monitor and summarize progress of project
• Develop a detailed project plan to monitor and track progress
• Working closely with other departments to achieve best possible outcomes
• Perform risk management to minimize project risks
• Prepare reports for management regarding status of project

Responsibilities

• Connect with stakeholders and business partners to discuss the customer requirements and related problems
• Connect with the team of developers for discussion on the technical matters of the Salesforce software
• Direct the authorities and help them by providing insights to devise a plan of action
• Should make sure that there is a clear understanding of concepts amongst the personnel involved
• Train the other executives in the Salesforce team by providing them with suitable and practical training.
• Explain to the Salesforce team the various operations of the Salesforce in different fields
• Maintain security of the information acquired from the software by working on the visibility of the tools and platforms.
• Create multiple dashboards to cater to the needs of the Salesforce users by taking into consideration the business functionalities and requirements

Experience and skills requirements

• Minimum of 5 years of salesforce.com analyst/administrator experience required
• Bachelor Degree with additional Education/Training in a Business Functional Area or equivalent
• Use Case Development, Software Requirements Specification, Functional Specification, RUP, UML & familiarity with Software Design, Software Configuration Management, Software Engineering Process, Software Engineering Management, Software Engineering Quality
• Strong Salesforce knowledge
• Program management operations experience
• Communication & enablement skills