Responsibilities:

• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides.
• Develop supporting documentation for all Service Operation activities.
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in investigation of user reported issues
• Develop mitigating and/or preventive solutions
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Evaluate potential solutions and make recommendations to resolve application issues and user queries.
• Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
• Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
• Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
• Provide periodic updates and reports to internal and user management

Requirement:

• A recognized diploma / degree in IT or related discipline
• At least 3 years of hands-on experience in software development and maintenance support
• Possesses an excellent understanding of business requirements and IT strategies
• General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other systems.
• Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
• Possess strong MS platform knowledge and skills.
• Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
• Full project lifecycle experience in designing and implementing large applications.
• Good problem solving and analytical skills to resolve technical problems;
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Key Responsibilities

• Apex Collateral-FIS product knowledge. Working knowledge for Margining Operation process, Risks and Regulatory Reportings
• Analyse user (front to back office) requirements and formulate functional and technical design documents.
• Co-ordinate with vendor on specifications, delivery testing, and implementation.
• Implementation of Project and CRs on Apex Collateral system
• Support of end to end testing for FO, BO, MO and downstream systems
• Work with internal Change Control Management for deployment of changes.
• Work with internal infrastructure and security teams on implementations.
• Prepare and track the outstanding issue list and communicate to key stakeholders.
• Deliver LCH solutions, XVA risks and Subsidiaries Centralize Operation.

Key Requirements

• More than 7 years working experience, with at least 5 years of project management /development/business analysis and projects/changes implementation experience in the financial industry, direct exposure treasury business is preferred.
• Project Management skills, functional domain, Vendor management, technical background and experience at least 2 SDLC full project life cycle.
• Manage end users in Business and Operations.
• Plan and execute SIT, UAT and Production cutover.
• Work well with technical teams.
• Excellent communication and inter-personal skills.
• Willingness to learn and keep an open mind for any new systems come along.
• Preference given to candidates with capital markets, Collateral management and vendor-based software implementation and system solutions delivery in a banking environment.

Preferred Requirements:

• Some domain knowledge of Collateral management, Treasury products, Back-office processes, Trade Reconciliation, Risk and Regulatory Reporting.
• Experiences in Migrating of applications from one platform to another.
• Experience in Algo FIS product, Apex Collateral system is an added advantages.
• Windows, Java and Unix Batch Scripting.
• Technical understanding of Java, Messaging Queue, SQL query, SWIFT MT, SFTP, Connect Direct, BMC monitoring tools and Aldon.
• Understanding of job scheduling tools such as Control-M or Autosys.
• Experiences in Excel macro development.

Responsibilities:

• Plan and execute project work schedule to meet the project goals and datelines with different sector clients such as government, commercial and private.
• Prepare, update and present project work progression report in the meeting with the customer.
• Conduct system configuration setup, troubleshooting and commissioning for the ELV equipment such as CCTV system, door access card and intrusion detection system.
• Provide CCTV installation and design advise to the client during site survey.
• Manage and coordinate the contractor and stakeholders to ensure smooth implementation according to the project schedule.
• Negotiate the quotation with contractor before raising up the quotation for approval by management.
• Prepare and update the project documentation such as user manual, floor plan drawing and schematic drawing.
• Provide training to the clients and end users on the system features and operation.
• Provide technical support to the maintenance team after the commissioning.
• Maintain positive relationships with clients, address concerns and ensure clients are satisfied with the delivered solutions.

Requirements:

• Bachelor’s degree in Electronics Engineering or related field.
• With 6 or more years working experience in the Security Industry.
• Prior experience in handling at least 5 or more engineers.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Key Responsibilities

• Good domain and functional knowledge on Market and Referential data in supporting Global Markets, Risk, Finance, Regulatory reporting, Wholesale and Retail banking.
• Good understanding in Market and Referential data of the financial market data feeds on Equities, Fixed Income, FX, Commodities, Money Markets.
• Extend the knowledge of market data to provide solutions and support Wholesale banking, Retail banking and Financial or Regulatory reporting.
• To be part of the team to embark Market Data Enterprise new project initiative.
• With NeoXam DataHub EDM specific product and development experiences to lead the design of Data model, establish as golden Data Source and distribute data to downstream systems at bank’s enterprise level.
• Responsible in bridging gap between IT and the business using data analytics to assess processes, collate requirements and deliver data and process driven recommendations to deliver business solutions.
• Analyse user (front to back office) requirements and formulate functional and work with developer to deliver technical design documents.
• Co-ordinate with vendor on specifications, build, delivery testing, and implementation.
• Communicate and manage end-to-end testing for users with vendor to internal systems.
• Implement NeoXam’s DataHub software solutions to support upcoming projects for IBOR, BASELIV, Wealth Banking and scaling Market Data services to the next enterprise level.

Key Requirements

• Degree, IT Engineering, Business or Finance.
• You have minimum of 5 years of experience with IT projects in the banking / financial / insurance industry.
• Product knowledge in NeoXam Datahub, formerly known as Smartco/Golden Source.
• Key functional domain knowledge on Market Data for Global Market Trading and its usage for downstream regulatory reporting.
• Co-ordinate with vendor on specifications, delivery testing, and implementation.
• Communicate and manage end-to-end testing for Business/Operation Users with vendor to internal bank systems.
• Analytical, a problem solver and take initiatives.
• Working Technical knowledge and experiences with Geneos, BMC monitoring, Control-M, DevOps, Aldon, SFTP, Connect Directs, CHEF, Server Provisioning process and Infra changes.
• You have minimum of 2 years of experience with software implementation in the areas of Markit EDM, Enterprise Data Management (EDM), DataWarehouse (DW-ETL) or Business Intelligence (BI).

Preferred Requirements:

• You are fluent in English and are perfectly capable of evolving in an English speaking environment.
• You are highly motivated by the banking / financial / insurance industry and have a sound knowledge of the main financial instruments.
• You are independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided.
• You have good teaching ability and a very good sense of organization and communication.
• You are curious, proactive and a real team player.