We are currently seeking an energetic, passionate Senior Occupational Therapist to join our dynamics team and help us to redefine the future of healthcare.

The Role:

• Initial assessment and intervention for a diverse caseload.
• Feedback to parents about assessment results
• Targeting goals for intervention and preparing an intervention plan
• Providing ongoing therapy sessions to the children
• Use our cutting-edge software to manage clients’ care and deliver on-going therapy both remote and in person.
• Providing guidance to parents on how to handle the child and continuing build up his skills.

What we Offer:

• A competitive pay package commensurate for the right person based on candidate’s qualification & relevant work experience.
• Flexible work arrangement. All other administrative work and discussions can be done remotely from anywhere.
• Opportunities for professional development and advancement.
• A diverse caseload that offers a range of clinical experiences.
• Work in a well-equipped and resource-rich environment providing exposure to various types of assessment tools.
• A supportive and dynamics work environment that fosters growth and collaboration.
• Gain immense clinical experience through a varied caseload, mentorship, training, and interaction with peers.
• Work in a multidisciplinary team of professionals, including speech therapists, teachers, and psychologists.

Requirement

• Degree in Occupational Therapy recognized by AHPC
• Qualified for registration or Registered with the Allied Health Professional Council Singapore is essential.
• At least 5 years of relevant clinical experience. New graduates with prior experience working with the paediatric population/ placements will be considered.
• Candidates with good supervisory experience will be considered for a Senior position.
• Good communication and interpersonal skills; Bilingual would be an advantage.
• Team Player and work independently.
• Strong organizational and analytical skills.

Interested parties, please send your resume with current & expected salary and availability to [email protected].

We regret only shortlisted applicants will be notified.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities

• Manage, teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Proactive and Initiative in ensuring the food costs are within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Deliver the required curriculum
• Promote and maintain high level of student satisfaction
• Offer suggestions for improvement to course implementation as part of our ongoing efforts to achieve excellence and increase our strategic advantage. Proposed enhancements must adhere to the necessary SOPs and Government requirements.

Qualifications & Requirements

• Diploma/Degree Holder in relevant fields
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Competence in delivering the cooking classes
• Demonstrate excellent coaching abilities and can offer essential help to students
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

About the role

We are seeking a highly skilled and experienced Senior Radiographer/ Radiographer to join our team. As a Radiographer, you will be responsible for performing diagnostic imaging examinations in CT, including general X-ray and other imaging procedures when rostered. You will work closely with patients to ensure their comfort and safety during the imaging procedures, as well as with other healthcare professionals to aid in the diagnosis and treatment of various medical conditions.

Key Responsibilities:

• Prepare patients for imaging procedures, including explaining the procedures, providing instructions, and ensuring their comfort and safety throughout the process.
• Perform CT scans or perform duties in other rostered modalities. Evaluate the quality of images and provide timely uploading of images to PACS for reporting.
• Ensure that all imaging procedures follow established radiation safety protocols to minimize the risks of radiation exposure for patients and colleagues.
• Operate and maintain imaging equipment, ensuring that it is properly calibrated and maintained according to established guidelines.
• Maintain protocols, follow up with patients when necessary, and provide timely information to the reporting radiologists when required.
• Participate in quality improvement and quality assurance activities to improve the overall quality and safety of the imaging services provided.

About you:

• Diploma/ Degree in Radiography from a recognized institution and AHPC Certification is a must.
• Able to work in a team or independently with minimum supervision.
• Able to present a professional image and deliver top-quality customer service.
• Good problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Physically fit in order to be standing for extended periods, lift and position patients, and operate imaging equipment.
• A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.

Responsibilities

• Understand user requirements and perform system analysis, design and document functional and system specifications.
• Design, develop, troubleshoot, test, document, and deploy new solutions quickly and reliably.
• Build the frontend and backend software, build business logics and APIs in the back-end to connect all systems and components together.
• Ensure the delivered applications follow security best practices and comply to enterprise security standards.
• Maintain and improve existing web applications
• Involve in both frontend and backend development
• Any other Ad Hoc duties as assigned

Job Requirements

• Degree/Diploma in software engineering or computer science or any related disciple
• Minimum of 2- 3 years of development experience in Microsoft ASP.net web form, C#, Microsoft SQL Server, Crystal Report, HTML, CSS, JavaScript, Entity Framework, WCF, Bootstrap and JQuery.
• Proactive, motivated and team player

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

SENIOR/ STAFF NURSE

You will be responsible for delivering specialized direct and indirect nursing care, as well as patient education, through the management, coordination, and evaluation of care activities for patients undergoing endoscopy and radiology procedures. Your role includes providing guidance and direction to staff nurses and other junior team members to ensure optimal patient outcomes and experiences.

Job Description:

• Conduct objective assessment, evaluation, and documentation of patients' conditions.
• Perform complex procedures, both non-invasive and invasive, within your scope of duties.
• Assist radiographer in positioning patient for the scans and administering the IV contrast.
• Ensure the safe transfer of patients pre-operatively from reception/recovery to the procedure room and vice versa.
• Prepare patients for endoscopy procedures, including setting IV cannulae, venipuncture and preparing IV medications.
• Uphold and maintain sterility and aseptic techniques during procedures.

Job Requirements:

• Diploma/Degree in Nursing
• Registered Nurse with the Singapore Nursing Board
• Preferably 2 years of experience in an acute care hospital setting
• Strong clinical skills and knowledge
• Good interpersonal and communication skills
• Effective team player

Only shortlisted candidates will be notified.

Responsibilities

• Provide in-depth ceramics tutoring and guidance for all ceramics classes, inclusive of special technique classes;
• Ability to design lesson outlines for ceramic classes;
• Ability to sets up, clean, and demonstrate the use of pottery equipment and instruments safely and effectively, inclusive of kiln loading and unloading, and firing of ceramic pieces;
• Design and produce AIA ceramic products for retail and commercial purposes
• Plan exhibitions and events which includes artist workshops;
• Oversees and manages studio inventory, approving or facilitating purchases as needed;
• Monitor and ensure a clean and safe working environment, with regular upkeep of work area, equipment, supplies, and materials;
• Any other assigned ad-hoc duties.

Qualifications & Requirements

• Candidates with a minimum 2-years experience with ceramics teaching or equivalent
• Has a diploma or degree in 3D art-related qualifications, especially pottery
• Possess advanced knowledge of ceramics (Throwing, Trimming, Glazing, Slip Casting, Recycling Clay)
• Should be able to make sake sets and teapot sets
• Experience in Raku Firing and Wood Firing will be an advantage
• Passionate about working in the ceramics industry
• Meticulous, good organizational and documentation skills
• Should possess good leaderships skills, and has the ability to effectively manage a team
• Good communication skills and enjoy interacting with both customers
• Willing to work over the weekends and public holidays

Responsibilities

• Provide in-depth ceramics tutoring and guidance for all ceramics classes, inclusive of special technique classes;
• Ability to design lesson outlines for ceramic classes;
• Ability to sets up, clean, and demonstrate the use of pottery equipment and instruments safely and effectively, inclusive of kiln loading and unloading, and firing of ceramic pieces;
• Design and produce AIA ceramic products for retail and commercial purposes
• Plan exhibitions and events which includes artist workshops;
• Oversees and manages studio inventory, approving or facilitating purchases as needed;
• Monitor and ensure a clean and safe working environment, with regular upkeep of work area, equipment, supplies, and materials;
• Any other assigned ad-hoc duties.

Qualifications & Requirements

• Candidates with a minimum 2-years experience with ceramics teaching or equivalent
• Has a diploma or degree in 3D art-related qualifications, especially pottery
• Possess advanced knowledge of ceramics (Throwing, Trimming, Glazing, Slip Casting, Recycling Clay)
• Should be able to make sake sets and teapot sets
• Experience in Raku Firing and Wood Firing will be an advantage
• Passionate about working in the ceramics industry
• Meticulous, good organizational and documentation skills
• Should possess good leaderships skills, and has the ability to effectively manage a team
• Good communication skills and enjoy interacting with both customers
• Willing to work over the weekends and public holidays

Responsibilities

• Manage, teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Proactive and Initiative in ensuring the food costs are within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Deliver the required curriculum
• Promote and maintain high level of student satisfaction
• Offer suggestions for improvement to course implementation as part of our ongoing efforts to achieve excellence and increase our strategic advantage. Proposed enhancements must adhere to the necessary SOPs and Government requirements.

Qualifications & Requirements

• Diploma/Degree Holder in relevant fields
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Competence in delivering the cooking classes
• Demonstrate excellent coaching abilities and can offer essential help to students
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

We are currently seeking an energetic, passionate Senior Occupational Therapist to join our dynamics team and help us to redefine the future of healthcare.

The Role:

• Initial assessment and intervention for a diverse caseload.
• Feedback to parents about assessment results
• Targeting goals for intervention and preparing an intervention plan
• Providing ongoing therapy sessions to the children
• Use our cutting-edge software to manage clients’ care and deliver on-going therapy both remote and in person.
• Providing guidance to parents on how to handle the child and continuing build up his skills.

What we Offer:

• A competitive pay package commensurate for the right person based on candidate’s qualification & relevant work experience.
• Flexible work arrangement. All other administrative work and discussions can be done remotely from anywhere.
• Opportunities for professional development and advancement.
• A diverse caseload that offers a range of clinical experiences.
• Work in a well-equipped and resource-rich environment providing exposure to various types of assessment tools.
• A supportive and dynamics work environment that fosters growth and collaboration.
• Gain immense clinical experience through a varied caseload, mentorship, training, and interaction with peers.
• Work in a multidisciplinary team of professionals, including speech therapists, teachers, and psychologists.

Requirement

• Degree in Occupational Therapy recognized by AHPC
• Qualified for registration or Registered with the Allied Health Professional Council Singapore is essential.
• At least 5 years of relevant clinical experience. New graduates with prior experience working with the paediatric population/ placements will be considered.
• Candidates with good supervisory experience will be considered for a Senior position.
• Good communication and interpersonal skills; Bilingual would be an advantage.
• Team Player and work independently.
• Strong organizational and analytical skills.

Interested parties, please send your resume with current & expected salary and availability to [email protected].

We regret only shortlisted applicants will be notified.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities

• Manage, teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Proactive and Initiative in ensuring the food costs are within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Deliver the required curriculum
• Promote and maintain high level of student satisfaction
• Offer suggestions for improvement to course implementation as part of our ongoing efforts to achieve excellence and increase our strategic advantage. Proposed enhancements must adhere to the necessary SOPs and Government requirements.

Qualifications & Requirements

• Diploma/Degree Holder in relevant fields
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Competence in delivering the cooking classes
• Demonstrate excellent coaching abilities and can offer essential help to students
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

Responsibilities

• Manage, teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Proactive and Initiative in ensuring the food costs are within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Deliver the required curriculum
• Promote and maintain high level of student satisfaction
• Offer suggestions for improvement to course implementation as part of our ongoing efforts to achieve excellence and increase our strategic advantage. Proposed enhancements must adhere to the necessary SOPs and Government requirements.

Qualifications & Requirements

• Diploma/Degree Holder in relevant fields
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Competence in delivering the cooking classes
• Demonstrate excellent coaching abilities and can offer essential help to students
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

The Senior Officer, Security is responsible for protecting assigned premises, assets, and personnel. He is expected to detect and deter potential threats. His duties include performing access control, conducting security screening, attending to enquiries from stakeholders, patrolling and guarding premises, and loss prevention of guest/company assets as well as managing incidents and emergencies.

He may be required to work in rotating shifts and must be physically fit. He is expected to be vigilant, decisive, and possess effective communication skills. He must be well-groomed and pleasant when interacting with stakeholders.

Job Description

Perform access security functions
- Attend to enquiries a from guests
- Conduct security screening of visitors, property, or vehicle
- Authorise and facilitate access to property
- Arrange security rosters and duty posts to ensure all access point are being taken care of
- Assist in the manning of the Fire Command Centre

Detect security threats
- Regulate crowd and traffic in property
- Conduct security patrols in premises
- Guard premises
- Handling of suspicious persons or items or cases
- Noted and report irregularities

Manage incidents
- Assist authorities and management in enforcement
- Plan remedial action of incidences
- Request for assistance within guarded premise in the event of emergencies
- Assist in evacuation in the event of emergencies.
- Be responsible for ensuring that the information and records processed (received, created, used, stored, destroyed) on behalf of the organisation are managed in compliance with all applicable legislation, codes and policies e.g. Data Protection, Information Security and Records Management

Team mentorship
- Guide junior loss prevention officers and support them to achieve their targets

Company Overview:

At BIPO, we are a global leader in HR services, delivering innovative, award-winning solutions that simplify and enhance HR operations. Our cloud-based Human Resource Management System (HRMS) streamlines processes, enabling businesses to scale efficiently while staying agile in a fast-evolving world. Our comprehensive services—spanning Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment, and Flexible Employee Management—modernize HR functions, allowing businesses to focus on growth as we handle their HR complexities.

Why Join BIPO:

BIPO stands out with its dynamic, fast-paced culture that champions innovation, collaboration, and adaptability. As part of a global team spanning over 40 countries, you’ll work alongside passionate professionals shaping the future of HR. With headquarters in Singapore and R&D centers across APAC, we drive growth and innovation with a diverse, forward-thinking workforce.

Since 2004, BIPO has built a vast global network, delivering cutting-edge HR solutions in over 40 countries. Joining BIPO offers the opportunity to make a meaningful impact, collaborate with industry leaders, and grow your career while shaping the future of HR. The possibilities are limitless—be part of our success story!

What you'll be doing

• Payroll Product system analysis and solution provider
• To be independent and an expert in HRMS Payroll related product
• Technically analyze existing payroll system, functional requirement and provide system solution or areas of impact will there be any enhancement/customization/system issues bring up by the team
• Read the system source codes and advise on the behavior or feasibility of the requirements
• Review the technical specification document and provide a detail or sufficient content to the Development Team
• Discuss and Work with Research and Development (R&D) team for any required discussion pertaining to the system and solution design
• Strictly follow the process and ensure proper documentation (functional/technical specification) is in place
• Ensure effective communication to the respective team(s) involved
• Take overall responsibility and actively follow up the tasks assigned to ensure the deadline is met

What we're looking for

• Bachelor’s degree holder in Computing and/or Information System
• Hands-on experience in HRMS/HCM modules and technical analysis / system design experience
• Proficiency in the English language and an additional Asian language is advantageous to effectively communicate with a diverse group of stakeholders.
• Able to work in a fast-paced environment

Responsibilities

• Manage, teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Proactive and Initiative in ensuring the food costs are within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Deliver the required curriculum
• Promote and maintain high level of student satisfaction
• Offer suggestions for improvement to course implementation as part of our ongoing efforts to achieve excellence and increase our strategic advantage. Proposed enhancements must adhere to the necessary SOPs and Government requirements.

Qualifications & Requirements

• Diploma/Degree Holder in relevant fields
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Competence in delivering the cooking classes
• Demonstrate excellent coaching abilities and can offer essential help to students
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

Responsibilities

• Manage, teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Proactive and Initiative in ensuring the food costs are within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Deliver the required curriculum
• Promote and maintain high level of student satisfaction
• Offer suggestions for improvement to course implementation as part of our ongoing efforts to achieve excellence and increase our strategic advantage. Proposed enhancements must adhere to the necessary SOPs and Government requirements.

Qualifications & Requirements

• Diploma/Degree Holder in relevant fields
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Competence in delivering the cooking classes
• Demonstrate excellent coaching abilities and can offer essential help to students
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

Responsibilities:

• Responsible for the general day-to-day office administration of the company and serve as the point person for office administrative duties.
• Supervise a team comprising admin staff supporting front desk duties, such as answer and direct phone calls, receive and sort incoming mail and delivers, office document couriers, etc.
• Handle and oversee all travel arrangements (air travel, accommodation, etc.) and operations, and manage relationships with travel agencies, hotels, and travel service providers.
• Manage all Corporate Real Estate matters, including the renewal of office lease, delivery of office maintenance and handle any office moves or renovations.
• Maintain good relationships and manage contract and price negotiations with office vendors, service providers, and office lease.
• Oversee office equipment and archival storage, office cleaning and inventory of office pantry and stationery supplies.
• Develop effective corporate communication strategies
• To collaborate with HR team in organizing employee's engagement activities.
• Maintain and improve administrative processes efficiently.
• Any other administrative duties as assigned.

Requirements:

• Degree in Business Administration or equivalent
• 5 to 8 years of administrative management experience
• At least 2 years of supervisory experience
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent interpersonal and communication skills (both written and verbal)
• Maintain a mature discretion in handling confidential information/issues
• Strong organizational and planning skills in a fast-paced environment
• Possess a positive attitude and able to work independently
• Proficient bilingual written and verbal communication skills as one needs to manage our English and Chinese-speaking clients and stakeholders.

Job Description & Requirements

You will be part of a multidisciplinary team responsible for providing safe and high-quality nursing care. You must be competent in the assessment, planning, implementation and evaluation of care. You will conduct health education and patient counselling. Nurses with more experience will need to demonstrate abilities in coaching, teaching and presentation skills.

• Degree / Diploma in Nursing.
• Registered with Singapore Nursing Board.
• Post-basic nursing qualification preferred.
• Able to perform rotating shifts.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

DUTIES & RESPONSIBILITIES:

• Ensures that all hair stylists and beauticians properly welcome customers making the latter feel at ease and comfortable during their visit to the salon
• As the key advisor in the salon, advises and/or guides junior stylists in advising customers on appropriate hairstyles, colours, and treatments
• Recommends to management the appropriate hair care products and other related items
• Guarantees that customers’ hair is washed, conditioned, cut, coloured, and styled
• Keeps up with the newest haircuts, products, and trends
• Ascertains the cleaning of workstations and sanitizing of equipment all throughout the day
• Meets with suppliers and, as needed, orders fresh goods
• Keeps a sufficient availability of hair supplies and equipment on hand
• Receives customer payment for salon services rendered when needed
• Ensures that the customer's requirements are well understood by the junior hair stylists and beauticians
• Assures that treatments are performed in a comfortable, pleasant, and hygienic setting
• In coordination with the operations staff, oversees the scheduling of customer appointments with adequate time allotted for each one
• Provides clients with assistance and advice when needed, especially when offering colour services.
• Ascertains that patch testing is conducted as the case may be
• Ensures that all client record cards are filled out by junior hair stylists for all colour and perm appointments
• Keeps the work space clean and instruments sanitized after each customer
• Oversees the promotion and showing of retail items to customers
• Guarantees that complaints/customer feedback are addressed inside the salon first, with the help of the salon managers and conducts investigations as needed
• Ensures that all necessary infection control and prevention measures are followed at all times
• Reports to the senior managers any concerns that might jeopardize the health, safety, or well-being of customers or team members
• Undertakes any other assigned ad-hoc duties as the business requires

QUALIFICATIONS:

• Bachelor’s Degree or Master’s Degree in Business, MBA or relevant fields
• Level-III Certification in Hairdressing
• Seven (7) to ten (10) years of leadership and management experience in salon operations
• Strong interpersonal and leadership skills
• Sound and strong understanding of optimising salon operations and key indicators of success
• Versatile and independent in critically analysing clients’ hair conditions, and possesses strong logical and analytical problem-solving skills
• Able to grasp business requirements and processes
• Meticulous, good organisational and operations skills
• Good communication skills
• Enjoys interacting with customers
• Strong business acumen with strategic mindset and finance-related skills

Responsibilities

• Manage, teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Proactive and Initiative in ensuring the food costs are within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Deliver the required curriculum
• Promote and maintain high level of student satisfaction
• Offer suggestions for improvement to course implementation as part of our ongoing efforts to achieve excellence and increase our strategic advantage. Proposed enhancements must adhere to the necessary SOPs and Government requirements.

Qualifications & Requirements

• Diploma/Degree Holder in relevant fields
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Competence in delivering the cooking classes
• Demonstrate excellent coaching abilities and can offer essential help to students
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)