1) Income Audit Function

• Verify Revenue Accuracy: Check that all charges for rooms and F&B are correctly posted to guest folios. Report any discrepancies to the FC/GM and the relevant departments (e.g., Front Office, Duty Manager, or F&B Manager) and ensure proper adjustments are made.
• Review Transactions: Examine all rebates, allowances, payouts, and manual postings to confirm they are properly approved and supported by documentation.
• Policy Compliance: Ensure hotel policies and procedures related to revenue audits, rebates, and allowances are strictly followed.
• Trial Balance Reconciliation: Perform a weekly reconciliation between the Opera system and Sun Systems.
• Guest Ledger Follow-Up: Review and address any outstanding balances in the Guest Ledger, ensuring they are transferred to the correct PM account when needed.
• Check Complimentary Use: Confirm that complimentary rooms and house-use rooms are properly approved and supported by the necessary documentation.
• Credit Card Reconciliation: Match credit card transactions between the payment terminal and POS system daily.
• Intercompany Transactions: Reconcile charges between COMO business units, ensuring they are authorized and backed by documentation before billing CMS.

2) Accounts Receivables Function

• Credit Card and Accounts Receivable
• Monitor and Reconcile Daily: Check and balance all credit card transactions for the hotel and outlets (F&B and Non-F&B) every day.
• Accounts Reconciliation: Regularly match Accounts Receivable balances to the general ledger control account.
• Debit and Credit Notes: Prepare and issue debit and credit notes daily, record them in the system, and ensure entries match the journals.
• Receipts Management: Ensure all payments are recorded in the ledger promptly.
• Dispute Handling: Investigate billing disputes and work with relevant departments to resolve them.
• Commissions Verification: Check and verify all travel agent and related commissions before approving payment.
• Billing: Send rental, FCU, and GTO invoices monthly to the respective Business Units, ensuring all required supporting documents are included.
• Reporting: Ensure all Accounts Receivable and Aging schedules are accurately prepared to facilitate a smooth month-end closing process.

3) Other tasks where required

• Assist Accountant in a variety of ad hoc and / or special assignments when required.
• Assist in process improvements, ad-hoc projects

Job Description & Requirements

• Give out samples to the shoppers
• Approach, conduct sales pitch, convince prospects to purchase our services & products.
• Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client
• Perform mini facials and hand demo, disseminate product samples, brochures, flyers etc. and assist customers in finding the suitable product they are looking for
• Engage with customers discovering their wants and needs and build productive trust relationships
• Achieve the monthly targets and “Go the extra mile” to drive sales
• Maintain a clean and organized outlet, ensuring products are well-stocked.
• Continuously seek to improve the product knowledge, and act as an expert for the customer
• Conduct brand/product training to peers when required
• Support overall day-to-day retail operations and housekeeping of the store.

Requirements:

• Three year experience in pro active cosmetic sales (In Retail Shop)
• Proven experience in a customer-facing role, preferably in the skincare/beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Sales-oriented with a passion for beauty.
• Flexibility to work evenings, weekends, and holidays.
• Fast-paced and collaborative working style
• Positive working attitude and Sales Oriented
• 5 or 6 days per week, 8 hours rotating shift per day (including weekends)

Working locations: Central area

Promotion opportunities

All are welcome to apply.

Our client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.

about the job

• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing High Net Worth clients through professional consultative financial analysis.
• Required to execute good customer service while reaching to the database provided by the bank.
• To identify suitable financial solutions offered by the bank to meet client's financial goals.
• Ensuring all transactions are strictly compliant with audit and statutory guidelines

skills and experience required

• Minimum local diploma in any discipline.
• Minimum 3 years of retail banking experience will be advantageous.
• Strong knowledge of investment and insurance products.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Description and Overview

Our client is seeking an experienced and strategic Investment Manager to oversee and grow the family office’s investment portfolio. This role involves making informed investment decisions while balancing risk and return, ensuring the portfolio aligns with the family’s long-term financial objectives.

Job Descriptions:

• Develop and execute investment strategies aligned with the family’s goals.
• Manage a diversified portfolio, including equities, fixed income, real estate, and alternative investments.
• Monitor performance, adjust strategies, and analyse market trends.
• Conduct due diligence and present investment recommendations to the family office.
• Work with external fund managers, advisors, and analysts.

Requirements:

• Bachelor’s degree in Finance, Economics, or related field; CFA or similar certifications are preferred.
• At least 2-4 years (Junior) or 5+ years (Senior) of experience in investment or wealth management.
• Strong understanding of asset classes, financial modelling, and portfolio management.
• Experience with family office investments is a plus.
• Ability to explain complex investment strategies to non-financial stakeholders.

EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754)

EA Personnel Name & Registration Number: Shannon Low (R22107315)

Our client, a well-established international bank with a strong presence in Asia, is recruiting Offshore Relationship Managers to expand their global markets business.

about the job

• Develop and manage a portfolio of HNW clients across diverse markets, focusing on building long-term relationships.
• Identify and acquire new clients through networking, referrals and strategic marketing initiatives.
• Collaborate with internal product specialists to design and implement tailored financial solutions that address the unique needs of offshore clients.
• Ensure client retention by delivering personalized service, conducting regular portfolio reviews and maintaining proactive communication.
• Stay updated on global financial markets, economic developments and regulatory changes impacting offshore banking clients.
• Provide timely insights and recommendations based on market trends and investment opportunities.
• Prepare and present regular reports on portfolio performance, client engagement and business development activities.

skills and qualifications required

• Bachelor’s degree in Finance, Business, Economics or a related field.
• Minimum 5 years of experience in wealth management/offshore banking with a focus on international markets.
• Proven track record in managing HNW clients and achieving sales targets.
• Strong knowledge of investment and bancassurance products.
• Excellent communication and interpersonal skills, proficiency in an additional language is advantageous for engaging with diverse client bases.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Orientation started and introduced all the artiste crews’ members to each other; daily performance gets ready to start performing singing and dancing on the stage from 9pm to 2am.

2. Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

3. Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

4. Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

5. Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

6. Ensuring the overall discipline level among the band members in conforming to rules and regulations.

7. Enforcing discipline and accept zero tolerance.

8. Represent the performing artistes to attend all management meetings.

9. Responsible for the audition, evaluation selection process for all candidates applying for the performing artiste position.

10. Memorize lyrics and routines of song selection for optimal performance standards

11. Interpret music or dance and perform in production.

12. Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

13. Share her stage experience with the other junior artiste.

14. Negotiating contracts and fee, booking venue and handling publicity.

15. Foster and strengthen teamwork.

Responsibility

1. Design,install, and maintain digital communication networks, including wireless networks. Able to configure and install network devices and services, such as routers, switches, firewalls, and load balancers.
2. Monitor network performance and fix faults. Able to identify, diagnose, and resolve technical problems related to network failure, integrity, and usage of PC hardware and software.
3. Perform network maintenance and system upgrades, including service packs, patches, hot fixes, and security configurations.
4. Conduct thorough root cause analysis to identify and resolve system issues. Implement proactive measures to prevent recurrence of issues.
5. Backup and Recovery. Prepare and maintain a backup environment, ensuring automated backup processes are in place. Perform regular server backups, patch Windows and Linux systems, and maintain up-to-date antivirus software.
6. Enhance system security by hardening process, logging activities into SIEM systems, and configuring necessary network ports.
7. Patch and Anti-virus Management. Prepare the patching environment and implement a patch server for regular updates. Ensure all systems are patched in a timely manner to protect against security vulnerabilities
8. Establish and maintain system management standards and assist in the development of bids and proposals.
9. Manage system changes through an established change request process, ensuring thorough documentation and approval.
10. Analyze infrastructure requirements, design scalable and secure solutions, and align them with organizational goals.
11. Ensure systems pass VAPT by continuously monitoring, identifying, and addressing potential vulnerabilities.
12. Support Project and Pre-sales team in System wide design and implementation whenever required.
13. Any other ad hoc duties as assigned by supervisor.

Qualifications:

1. Available to provide 24/7 standby support for Level 2 service for project and maintenance works
2. Relevant certifications (e.g., CISSP, CCNP, MCSE) are a plus

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Our client is a well established international bank and has a strong presence in Asia. They are recruiting for Client Acquisition Manager to expand their business.

about the job

• Identify and target affluent individuals through networking, referrals and market research.
• Build long term relationships with affluent individuals to understand their financial goals and provide bespoke banking solutions.
• Work closely with internal and external stakeholders across the bank to customized solutions that meet clients’ requirements.
• Stay updated on market trends, competitor offerings and emerging opportunities to continuously refine acquisition strategies.
• Maintain close working relationship with internal partners for referrals and ensuring attractive or exclusive offers.
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes and regulatory requirements.

skills and experience required

• Proven track record of success in acquiring and managing affluent clients.
• Strong interpersonal and communication skills to build trust and rapport with affluent individuals.
• Able to present effectively, communicate ideas and concepts.
• Good working attitude, highly motivated and result oriented.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking segment.

about the job

As a Relationship Manager, you will responsible for:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• At least 1 year of financial sales experience would be advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Responsibilities

• To assist any department in the hotel in formulating their items and material requirement using Inventory Procurement System (Example: Inventory Material) to obtain the best price.
• Sourcing of vendors/products to obtain cost savings without sacrificing quality.
• Conduct Request for Quotations/Tenders with analysis and making purchase recommendations.
• Ensure proper, systematic tracking and follow-up of purchase requests to see through its closure.
• Ensure timeliness in turnaround of requests received and accuracy of information submitted.
• To be ready and responsible when assigned to perform any other duties as designated by management.

Technical Task

• To oversee the effective implementation of a new set up procurement system, for rooms purchase and Food and Beverage materials.
• To assist Food & Beverage department to build materials and recipe cost in procurement systems.
• To ensure the timely preparation of purchase orders so that all approved purchase requests can be ordered, and the goods delivered by the suppliers on the date needed.
• To coordinate and liaise with the Head of Department on all matters relating to quality and reliability of delivery with respect to current and potential suppliers.
• To supervise and coordinate receiving with internal staff and vendors.
• To manage and conduct monthly inventory count on high value materials and bar items.

Requirements

• Minimum 2 years of procurement/administrative experience
• Diploma in Business Administration/Hospitality Management/Procurement
• Good personality and well-groomed
• Excellent telephone skills and good email etiquette
• Ability to multitask in a fast-paced environment
• Ability to work independently and in teams
• Meticulous and service-oriented
• Organized, systematic and initiative.
• Strong verbal and written communication skills
• Good knowledge of Microsoft Office, Excel, and Outlook.
• Good knowledge of Procurement and Inventory Management.

· Assist the HOD and manager in achieving service goals, targets, and department KPIs.

· Play a vital role in ensuring the safety and effectiveness of medical equipment by developing and implementing programs that minimize disruptions to operations and guarantee equipment functionality.

· Manage maintenance agreements with vendors for the servicing and preventive maintenance of medical equipment.

· Prepare medical equipment specifications for tender, evaluate tender submissions, and provide recommendations based on technical compliance.

· Act as a trusted technical consultant to hospital staff, guiding them in defining and evaluating their medical equipment needs.

· Educate and train hospital personnel on the proper handling of medical equipment, ensuring they have the knowledge and skills for optimal use.

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities

· Utilizes independent judgment in performing both routine and complex laboratory tests using a variety of techniques, instrumentation, and equipment in order to assist the physician in the diagnosis and treatment of disease.

· Performs complex chemical, biological, hematological, immunologic, microscopic, and bacteriological tests.

· Examines and analyzes body fluids and cells and matches blood for transfusions.

· Analyzes chemical content of fluids and tests for drug levels in the blood

· Prepares specimens, counts cells, and looks for abnormal cells in blood and body fluids.

· Analyzes test results and relays them to physicians.

· Exercises professional judgment in order to prioritize and evaluate varying test requests efficiently.

· Follow procedures for collecting and processing Biological specimens.

· Performs analytical testing procedures with accuracy and precision.

· Demonstrates scientific knowledge of testing principles, analytic procedures, and their results allowing for appropriate interpretation in conjunction with disease and physiology. Integrates multiple data to resolve problems.

· Implements and monitors quality control, new equipment, and/or methods.

· Performs tasks efficiently and maintains work area.

Requirements

· Min Dip/Degree in Biomedical Sciences/Other relevant fields

· Minimally 2 years of experience is preferred

Interested candidate, kindly send a copy of your resume to [email protected]


Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

YMCA of Singapore

The Role

You will be leading the project of expanding YMCA Club LITE, a social club for youths with special needs. You will be required to manage and oversee the end-to-end process, of the club, which aims to help improve their quality of life, provide opportunities, or to prepare them towards independent living.

Responsibilities:

• Organize meetings to design effective strategies to achieve club objectives.
• Work with relevant vendors / community partners to source for suitable club activities / programmes.
• Manage new sign ups, with trial sessions and conducting assessments.
• Maintain and manage relationships with the community stakeholders for sustained efforts in volunteerism, and opportunities for clients in community participation, integration and inclusion.
• Conduct post-programme evaluations to assess effectiveness and efficacy of activities / programmes.
• Evaluate the effectiveness of the club’s activities / programmes conducted.
• Monitor the usage of resources and their effectiveness.
• Manage members’ case files.
• Manage and analyze all financial performance.
• Develop profit and loss statements.
• Administer all profit and losses for club and prepare bi-monthly report.
• Ensure compliance to budget for club’s activities / programmes.
• Plan and manage Club & programme’s budget.
• Support with liaising with stakeholders for programs/training enquiries.
• Oversee smooth project execution and issues management.
• Work with team to support other special needs initiatives and programmes.
• Support in grant pitching and grant reporting.
• Collect and analyse data to know and understand how the programmes and/or trainings is impactful and if the objectives are being met.
• Provide suggestions on how to improve the programmes and/or trainings using the collated data, if necessary.
• Effectively communicate findings and insights to stakeholders within the organization.
• Incorporate relevant data into the annual report, ensuring alignment with organizational goals and objectives.

Job Requirements:

• At least a Diploma holder in Social Work, Psychology or related fields.
• At least 10 years of working experience.
• Experience in working with or volunteering with youth with special needs.
• Experience in planning and programme budgeting.
• Strong team player with excellent people skills.
• Possesses strong organisational skills, time management and problem-solving skills.
• Passionate in serving the community and helping youth with special needs.
• Able to organise programmes and events and take charge of situations.
• Good command of written and spoken English, and able to communicate effectively across any audience.
• A self-motivated and adaptable individual.
• Able to work well with others in a deadline-driven team environment and negotiate win-win solutions with stakeholders.
• Take initiative and ownership of projects assigned.
• Experience / knowledge in pitching for grants and grant reporting.
• Experience / knowledge in data collection and analysis is a bonus.
• Calm, resourceful, independent and able to handle pressure, multi-task and work within tight schedules/ deadlines.
• Ability to work well both independently with strong accountability and in a team with integrity, sensitivity, knowledge and drive to support and advocate for youth with special needs.
• Experience / knowledge in data collection and analysis is a bonus.
• Willing to work on Saturdays.

If you are ready to make a meaningful impact in the lives of youth with special needs, have the required experience and skills, and possess a passion for community service, we encourage you to apply for this rewarding position. Join our team and contribute to a more inclusive and supportive community for individuals with special needs.

Responsibilities

· Utilizes independent judgment in performing both routine and complex laboratory tests using a variety of techniques, instrumentation, and equipment in order to assist the physician in the diagnosis and treatment of disease.

· Performs complex chemical, biological, hematological, immunologic, microscopic, and bacteriological tests.

· Examines and analyzes body fluids and cells and matches blood for transfusions.

· Analyzes chemical content of fluids and tests for drug levels in the blood

· Prepares specimens, counts cells, and looks for abnormal cells in blood and body fluids.

· Analyzes test results and relays them to physicians.

· Exercises professional judgment in order to prioritize and evaluate varying test requests efficiently.

· Follow procedures for collecting and processing Biological specimens.

· Performs analytical testing procedures with accuracy and precision.

· Demonstrates scientific knowledge of testing principles, analytic procedures, and their results allowing for appropriate interpretation in conjunction with disease and physiology. Integrates multiple data to resolve problems.

· Implements and monitors quality control, new equipment, and/or methods.

· Performs tasks efficiently and maintains work area.

Requirements

· Min Dip/Degree in Biomedical Sciences/Other relevant fields

· Minimally 2 years of experience is preferred

Interested candidate, kindly send a copy of your resume to [email protected]


Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Join Our Team as a Digital Marketing Specialist!

Your Responsibilities:

• Brainstorm and create compelling content for our social media platforms (Instagram, Tiktok ect)
• Plan and manage social media campaigns that gives insights into the Finance industry
• Developing a content calendar to grow our audience
• Assist in media photoshoots, handling photo/video editing and graphic/web design
• Monitor performance metrics and suggest potential marketing strategies

Our Requirements:

• Minimum qualifications of GCE A level/Local diploma
• Proficiency in relevant softwares (Photoshop, Premiere pro, Adobe ect)
• Prior experience would be a plus!

Why Join Us?

• Opportunities for professional development and career progression
• Fun and supportive work environment
• Competitive salary with performance incentives
• Frequent travel and exposure opportunities
• Opportunity to gain valuable insights into the finance industry

Responsibility:

- Ensure high levels of customer satisfaction through excellent sales service

- To provide customers with professional advice and recommend items that match customer needs

- To do daily shop operations, retail sales, inventory controls, and other relevant duties.

-Responsible for formulating sales targets and marketing strategies

-Responsible for salesgirls team management, performance appraisal, commission coordination, personnel transfer and other arrangements；

- Follow all companies policies and procedures

Requirements:

-Must have at least 3 years retail sales experience in fashion, with good sales skills and sales service attitude

-Hard working, and can work under pressure;

-Good team player

-High responsible to both company and customer, and being patient.

Location: West
Salary: Up to $7K

Job Scope:

• Preparing contracts for external stakeholders (including maintenance contracts)
• Preparing budget for the medical centre
• Preparing presentations for internal/external stakeholders
• Liaising with internal stakeholders e.g. Finance, HR, IT
• Liaising with external stakeholders e.g. contractors, vendors, hospitals, dormitories, government agencies and landlord
• Participate in procuring various services for the medical centre
• Regularly processing and reviewing invoices, outsourced services and centre's licenses
• Data entry and consolidation
• Prepare and coordinate licensing and audits (MOH, NEA and MOM)
• Reporting officer of admin and operations team, overall in charge of rostering, staff development and appraisals
• Liaison person for research projects
• Preparing monthly workload statistics / dental reports
• Overseeing Primary Care Plan (PCP) onboarding and off-boarding

Job Requirements:

• Min. Degree in Business Administration or any relevant field
• Min. 3-5 years relevant experience in operations preferably healthcare

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Job Responsibilities:

• Assist in the implementation of the specific objectives and stratgies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist in the organizing, implementation and review of all Spices activities to keep the brand promise to its guests
• Assist in implementing the Hotel and Spices policies, procedures and standards as spelled out in the F&B Operations Manual and provide feedback for improvement
• Assist in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section.
• Conduct training for subordinates to achieve Spice's set standards and to enable Hosts to keep brand promise
• Co-lead Spices to achieve (or exceed) set standards, monthly budget targets and keep the brand promise
• Promote revenue generation initiatives and managing all sectional expenses

Job Requirements:

• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Good interpersonal skills
• Able to work independently and in a team

Job Description

• Design, develop and implement the specific goals, policies and strategies for the department to achieve and maintain high standards, quality and maximum profitability for department
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
• Establish F&B outlets for the Hotel, including the food, beverage and service offers at the Hotel in the form of menus, recipes, entertainment programme and price lists
• Provide leadership decisions to ensure the timely, correct, safe, effective and efficient purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems (e.g., manning, furniture, fixtures, equipment, records, customer and competitor information and database) used by the department such that the brand promise is kept and that the Hotel’s policies and procedures are adhered to
• Prepare and present monthly management report

Requirements

• Proven food and beverage management experience
• Customer oriented approach
• Critical thinker and problem-solving skills
• Good organizational and time-management skills

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

On behalf of one of its clients in the Wine industry, The French Chamber of Commerce is looking for a Members Services Manager based in Singapore.

The Members Services Manager (MSM) plays a key role in coordinating sales and services activities for Members, as well as providing essential support to the sales team.

Reporting directly to the Head of Member Services in France, this role will initially encompass, but is not limited to, the following responsibilities :

• Sales coordination of Members/Clients :

- Data entry into database of prospective clients/Members, and management of database

- Collection of client or member’s data

- Creation and follow-up of clients or member’s files.

- Regular communication with clients/members or their assistants

- Information qualification: coordination of client or member’s requests and/or delegation to the appropriate internal services, in particular follow-up on and control of: Purchases; Sales; Deliveries; Logistics issues; Accounting.

- Follow-up on invoicing and chasing of payments on a regular basis.

- Events: follow-up on invitations, monitoring of attendance list, table plans preparation.

- Participation in local wine tasting events: welcoming Members on site.

- Hotel and restaurant bookings, and other service-oriented tasks relating to this activity

- Close contact and delivery follow-up with our local forwarding agent of any wine deliveries to be arranged to clients in restaurants or personal addresses, mainly in Southeast Asia.

- Launch and coordination of “group” activities for Members (e.g. group shipments from wine cellars, vineyard visits, etc).

• Sales Assistance:

- Assistance in the prospecting stage; sales correspondence, arranging meetings, sales and wine offers.

- Sales support with day-to-day customer follow-up, working closely to define the sales targets & to monitor regularly the business objectives.

- Follow up and analysis of client’s reports (relating to all activities for the account).

- File preparation as and when needed for clients’ meetings.

- Consolidation of operational activities and issues of the zone for weekly reporting to Head of Members Services Manager.

• Participation in service development and process improvement:

- Contribution to the experience/knowledge sharing within the team.

- Operational processes update of new or existing guidelines.

- Be part of the Sales team in various working groups and/or projects within the group.

Zones to cover:

Southeast Asia or any other zone whenever needed.

Requirements

• Professional Experience: 3–5 years in high-net-worth client account management, in an international setting and ideally within luxury services.
• Customer Focus and Adaptability: Demonstrates a high level of customer orientation and flexibility.
• Attention to Detail and Organizational Skills: Meticulous, well-organized, and able to respond efficiently to high volumes or diverse flows of information and requests.
• Communication and Teamwork: Strong communication skills with a positive, collaborative, people-centered approach to proactively support daily operations.
• Analytical and Problem-Solving Skills: Possesses strong problem-solving and analytical capabilities.
• Language Proficiency: Fluent in English
• Personal Interests: An interest in fine wine.

A leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease.

Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost-effective. That is why we have designed a comprehensive suite of HR solutions – Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & Business Process Outsourcing, Flexible Employee Management – to help digitise and transform HR.

Since 2004, we have built an extensive global network. Our APAC Headquarters in Singapore and R&D Centres in Singapore, Shanghai, Indonesia and Malaysia serve as our hub for the region. We are operating in more than 40 countries in the world our global reach enables us to serve our clients’ needs in a more targeted and effective manner.

Job Description:

• Serving as the main point of contact between clients and Bipo; elevate client feedback to the relevant departments.
• Regularly checking in on clients and their key personnel, to ensure they are satisfied with BIPO; understand their needs and develop upselling and cross- selling plans.
• To engage in discovery of customer’s current environment and deliver relevant, impactful presentations and product demonstrations that illustrate how BIPO solutioncan address requirements, solve business concerns, and create value.
• Address any concerns or issues a client may have and work with internal stakeholders to resolve them.
• Research competitors and learn how to stay ahead to retain existing clients.
• Leverage product and service knowledgeto support existing Bipo clients.
• Present client with commercial proposal and set any terms as agreed upon by both Bipo and client.
• Collaborate closelywith other departments to build strategies to ensure clientssatisfy our company's product or service.
• Participate in solutioning discussions and engagements with internal and external stakeholders.
• Proactively build strategies to ensure customer adoption and engagement whilst also using feedback to identify growth opportunities.
• Actively works to improve relationships with internal and external stakeholders by understanding their perspectives and works toward win-win solutions.
• Enabler for channel partnerto provide the benefit of BIPO HRMS to theirenterprise customers.

Requirements:

• Bachelor’s degree
• Min 3 to 5 years of relevantexperience
• Strong command of the Chinese language is preferred to effectively communicate with Mandarin-speaking clients.Comfortable interacting across all customer levels
• Mediator with strong communication skills
• Self-Motivated
• Good Listener
• A strong combination of technology and interpersonal skills preferred
• Experience working with prospects in the sales cycle, in presentations, solution design,etc
• Strong technical understanding of HRMS modules and related services.
• Client-facing experience
• Consulting skills

Main Duties and Responsibilities

1. Independently develop and follow up with clients, timely grasp the dynamic changes of competitors and clients, collect and analyze client information effectively until signing the contract.

2. Familiar with AWS public cloud, CDN, SDWAN, cloud security, and other products, able to provide comprehensive solutions to clients.

3. Strong business acumen, able to understand or convey clients' technical requirements, possess good teamwork skills, able to deeply understand business scenarios and technical principles, and drive the development of regional business.

4. Strong sense of ownership and self-sustainable learning ability, think from a win-win perspective, and prioritize customer-centricity.

Requirements

1. Bachelor's degree or above, major in computer science, information technology, or related fields, with at least 2 years of relevant industry sales experience preferred.

2. Prioritize candidates with customer resources related to e-commerce, internet, gaming, entertainment, and other industries expanding overseas.

3. Proficient in cloud computing, big data, artificial intelligence, and other related fields of expertise and experience.

4. Familiar with cloud computing, CDN, security, and other products, able to provide the best solution based on client application scenarios, able to understand client needs and provide effective sales advice.

5. Strong sales skills and negotiation ability, able to drive sales performance and achieve sales targets.

6. Excellent communication skills and teamwork spirit, able to effectively collaborate with clients, cloud vendors, and internal teams.

7. Market insight and client development capabilities, able to expand new clients and maintain existing client relationships.