Job Responsibilities

Handle general enquiries and appointment related matters for all clinical disciplines and services

• Perform administrative tasks to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre Services.
• Determine appropriate avenue of care and provide health advice according to established guidelines and protocols by obtaining history, gathering triage information, assessing and evaluating patient health concerns made via phone, fax, email or other modes of communication
• Communicates complex triage case with the relevant clinician.
• Streamline the triage process and shorten the waiting time for patients requiring Emergent care or Specialist consult
• Attend regular meetings with relevant stakeholders to discuss and provide feedback on triage services
• Provide point of contact (Subject Matter Specialist role) for Contact Centre Staff on clinical enquiries
• Collates data for outcome tracking, trending and reporting
• Analyzes data to establish health priorities and interventions.
• Maintains and safeguards confidentiality of patient health information.

Other duties include:

• Identify areas of improvement or participate in improvement projects
• Ensure teamwork and participate in activities related to the smooth running of the department
• Ensure that all tasks requiring follow-up are being carried out
• Perform other duties as requested by Executive and/or Manager

Requirements

• Professional certificate/Higher NITEC, Diploma, Advanced/Higher/Graduate Diploma holder, Bachelor's Degree, Post-Graduate Diploma, Professional Degree holder
• At least 1 to 3 years of experience in healthcare and/or community setting
• Customer-oriented with strong interpersonal and communication skills
• Experience in Emergency department, Ambulatory care, Care Co-ordination or previous telephone consultation is an advantage
• Converse in English and Mother Tongue language fluently
• Proficient in computer navigation and administrative skills
• Able to work rotating shifts
• This will be a Contract Part-Time position

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Job Description:

1. To lead and coach a team of Junior BA and BA in performing their tasks.
2. Responsible for tasks that being assigned to her/his team members.
3. Conducting business requirement studies & map business process to system process.
4. Preparing Master Functional Specification when required.
5. Develop Test Plan for System Integration Testing and User Acceptance Test.
6. Follow up on Issue Log.
7. Conduct User Acceptance Test Online/Onsite to Local and Oversea Users.
8. Perform Online/Onsite Daily User Support to Local and Oversea End Users Perform any other duty as directed by superior.

Requirements:

1. Preferably degree in Computer Science or Information Technology.
2. Experience in ERP system, preferably in SAP/PLM.
3. Positive attitude to learn new technologies and understanding how to utilize them.
4. Have a good communication skills, a team player, able to foster team commitments.
5. Able to work with tight schedule.
6. Willing to travel if required.

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

We are looking for a skilled Senior Cybersecurity Specialist with 4-5 years of experience in managing endpoint detection and response (EDR), vulnerability management, security monitoring and analysis, and incident response. The successful candidate will be responsible for safeguarding our information systems by identifying and mitigating potential threats, responding to security incidents, and ensuring the continuous improvement of our security infrastructure. The ideal candidate will have a good background in information security, familiarity with various attack vectors, and the ability to stay updated with the latest security trends and technologies. Excellent problem-solving skills and a proactive approach to security are essential for this role.

Endpoint Detection and Response (EDR):

• Manage and configure EDR solutions to detect, analyze, and respond to security threats and incidents.
• Conduct regular monitoring and analysis of EDR alerts to identify potential security breaches.
• Implement new capabilities to enhance EDR solutions in the ever-expanding information systems landscape of Mandai.

Vulnerability Management:

• Conduct simulated attacks on our systems using industry-standard tools like Metasploit and Cobalt Strike to identify and exploit vulnerabilities.
• Perform regular vulnerability assessments and scans across the organization's network and systems.
• Identify, classify, and prioritize vulnerabilities based on risk and impact.
• Collaborate with IT and development teams to remediate identified vulnerabilities and ensure timely resolution.
• Track and report on the status of vulnerabilities and remediation efforts.

Incident Response:

• Lead the response to security incidents, including identification, containment, eradication, and recovery.
• Conduct root cause analysis and post-incident reviews to prevent recurrence and improve incident response processes.
• Develop and maintain incident response plans and playbooks.

Security Monitoring and Analysis:

• Monitor security information and event management (SIEM) systems and other security tools to identify and investigate suspicious activities.
• Analyze security logs and alerts to identify potential threats and anomalies.
• Develop and implement use cases and detection rules to enhance security monitoring capabilities.

Security Awareness and Training:

• Conduct security awareness training sessions for employees to promote best practices and security hygiene.
• Develop and distribute security awareness materials and communications.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation of security policies, procedures, and incidents.
• Prepare regular reports on security metrics, incidents, and compliance status for management.

Job Requirements:

• Bachelor's degree in Computer Science, Information Security, or a related field.
• 4-5 years of experience in cyber security, with a focus on EDR, vulnerability management, and incident response.
• Experience with EDR solutions (CrowdStrike and Trend Micro) and vulnerability management tools (Nessus).
• Proficiency in analyzing security logs and alerts using SIEM tools (CrowdStrike LogScale).
• Proficient in using industry-standard tools like Metasploit and Cobalt Strike to identify and exploit vulnerabilities.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CISSP, CISM, CEH, GIAC) are a plus.
• Strong knowledge of cyber security principles, practices, and frameworks (e.g., NIST, ISO 27001) are a plus.

BROAD FUNCTION

To provide support to BME Head in medical equipment planning, technology evaluation, preparation of specification for ITQ/RFP, evaluation and commissioning of new medical equipment; as well as breakdown/preventive maintenance, and de-commissioning of medical equipment.

MAJOR DUTIES & RESPONSIBILITIES

Specific

1. Work with relevant user groups to prepare medical equipment specifications for ITQ / RFP; evaluate ITQ / RFP submissions and provide recommendations based on technical compliance
2. Review and make improvement to various programmes to ensure minimal disruption to operations and ensure medical equipment is safe for use at all times.
3. Provide technical support for commissioning, operation, maintenance and de-commissioning of medical equipment.
4. Supervise the specialist vendors and appointed contractors on medical equipment maintenance works to ensure quality of works and compliance to required standards.
5. Check, analyse and investigate faults / complaints / hazards on medical equipment and assist BME/FM Head in mapping out and implementation of required action plans.
6. Ensure quality of works conform to standards and practices that the hospital subscribes to, including other quality initiatives driven by hospital and department.
7. Support and assist BME Head in coordinating services for medical equipment projects together with IT, Consultants, vendors, contractors and appropriate authorities.

General

1. Work closely with BME team to support procurement activities and related projects to ensure smooth operation
2. Perform any other duties as assigned by BME Head.

JOB REQUIREMENTS

Education / Training / Experience

1. Degree in Biomedical Engineering, Electronic or equivalent, or Diploma with minimum 10 years’ working experience.
2. Relevant industry experience with minimum 5 years’ experience in similar capacity for Engineer. Relevant industry experience with minimum 7 years’ experience in similar capacity for Senior Engineer.

Attributes

i. Good interpersonal skills, able to communicate effectively to different stakeholders

ii - Familiar with Hospital BME functions and processes

iii - Fundamental IT knowledge OS, Cybersecurity and Microsoft office, etc.

Others

1. Required to be activated back on site during pandemic when necessary.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

The Early Intervention for Children (EIC) Services helps equip children with motor, communication, social, self-help and cognitive skills. THK EIC involves structuring classes around small groups encompassing early childhood special education, social work and therapy support services to stimulate their adaptive functioning and school readiness skills.

Role

Conducts comprehensive client assessments to collect functional, environmental, bio- psycho-social, financial, employment, housing, and educational information as appropriate to develop a comprehensive case plan. The Senior Social Work Associate maintains professional relationships with service users, acting as a guide, a support, an advocator and intermediary.

Responsibilities include but are not limited to the following:

• Undertake and write up assessments (reviewed by the Senior Social Worker) that meet specified standards and timescales;
• Conduct interviews with service users and their families to assess and review their situation;
• Offer information and counselling support to service users' families;
• Organise and manage packages of support to enable children and their families to lead the fullest lives possible;
• Recommend and sometimes make decisions about the best course of action for a particular child and their family;
• Liaising with and make referrals to other agencies;
• Participate in multidisciplinary team meetings;
• Maintain accurate records, update records and prepare reports for reporting to governing agencies and government mean-testing application;
• Participate in internal and external training, supervision and team meetings.

• Minimum Degree (unrelated), or pursuing Post Graduate Qualifications in Social Work froom recognised instituition
• 1 - 3 years of experience working with families and children preferred

• Mature, independent, creative, flexible thinking and able to motivate staff
• Good people skills
• Able to work independently
• Has strong understanding of the diverse cultures and races
• Has patience, empathy, love, passion and commitment in the education of and nurturing young children, and empowering the families
• Keen to develop professionally

Empower Students, Shape the Future!

Are you a passionate and experienced educator looking to guide young learners towards academic excellence?

We are seeking a Senior After School Care Educator to join a respected non-profit after-school program focused on nurturing Upper Primary students in key academic areas.

About the Organization:

Our after-school care center is committed to providing students with a nurturing environment that supports both their academic and personal growth. We are deeply invested in community-building efforts and creating a lasting positive impact.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

About the Role:

As an experienced educator, you will play a critical role in helping students excel in English, Math, and Science, while also supporting students who require additional help with Chinese language proficiency. Due to the curriculum and student needs, fluency in both English and Chinese is required to provide effective academic guidance.

• Work Schedule: Monday to Friday, 11:30 AM - 7:00 PM. Enjoy evenings and weekends to yourself!
• Subject Focus: Assist students in mastering English, Math, Science, and support those learning Chinese.
• Perks: Vegetarian lunch provided daily, and annual staff retreats for relaxation and team building.

Who We’re Looking For:

We are seeking candidates with at least 3 years of experience in after-school care or Upper Primary tutoring, ideally including:

• Retired MOE Teachers or experienced tutors with strong teaching backgrounds in Upper Primary education.
• Individuals with solid experience in guiding students in English, Math, Science, and supporting those in need of Chinese language assistance.
• A passion for education and the desire to make a real difference in students' lives.

Why Join Us?

You’ll be part of a dedicated team in a non-profit environment that values community impact. This role offers the chance to give back, mentor students, and enjoy a balanced work-life schedule. We believe that experienced educators have the power to transform lives through personalized care and attention.

Ready to Make an Impact?

If you're a passionate educator with experience and a commitment to nurturing students, we want to hear from you.

Click here to apply at First Konnection, or submit your application via MyCareersFuture and join a team where your knowledge and skills can truly make a difference!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Title: Marketing Executive / Senior Marketing Executive

Location: Taiseng

Working Day: Monday - Friday

Working Hours: 8 Hours/Day (8 am-5 pm, 8.30 am-5.30 pm or 9 am-6 pm)

Basic:$3500 (Depends on experience)

Benefits: Annual Leave start from 10 days

Responsibilities:

• Collaborate with the Senior Manager (Marketing) to create and implement comprehensive 360º marketing strategies that align with organizational objectives.
• Lead the execution of successful marketing campaigns, from ideation through implementation, to effectively grow our customer base.
• Develop and manage marketing activities, including content creation, copywriting, public relations, event management, and performance analysis.
• Forge and maintain strategic partnerships with key industry players, agencies, and vendors to enhance brand visibility and opportunities.
• Measure and report on marketing campaign performance, providing insights for future optimization and strategic adjustments.
• Create valuable and compelling content for social media and marketing materials to engage our audience effectively.
• Oversee the management and optimization of the brand’s website to ensure a seamless user experience.
• Act as the Brand Guardian, ensuring consistent messaging and adherence to brand guidelines across all platforms.
• Conduct market research and analyze consumer behavior to inform marketing efforts and refine advertising strategies.
• Proactively seek out media opportunities and new business prospects, fostering collaborations with potential leads.
• Organise and/or participate in events to enhance brand presence and engage with our community.
• Undertake any other responsibilities as assigned to support team objectives.

Job Requirements:

• Diploma / Bachelor’s degree in Marketing or a related field.
• Minimum of 3-5 years in a relevant marketing role, preferably within the Healthcare or Retail industry.
• Familiarity with HTML and content management systems (CMS) like WordPress; proficiency in MS Office. Knowledge of Photoshop, Canva, SEO, SEM, and digital content creation/design is a plus.
• Good understanding of Google Analytics and experience in performance measurement.

WONG MENG KANG

Superform Consulting Pte Ltd

R1988500/15C7536

We are partnering with a prestigious educational institution that is dedicated to developing top-tier student-athletes. As the Assistant Director / Senior Manager of Human Resources, you will play a pivotal role in shaping HR functions at this dynamic and future-focused organization.

Reporting to the Director of Corporate Services, your scope will cover recruitment, performance management, compensation and benefits, training and development, payroll administration, and budgeting.

In this role, you will develop, implement, and review HR strategies and policies that support the institution’s broader objectives. You will also lead and inspire the HR team, ensuring efficient operations and providing professional growth opportunities for team members.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Lead Core HR Functions: Oversee the recruitment, talent management, and employee development strategies.
• Drive HR Strategies: Ensure alignment with organizational goals, and foster a collaborative work environment.
• Provide Development Opportunities: Identify and facilitate professional growth for the HR team.
• Oversee Operations: Manage budgeting, payroll, and performance management processes.
• Ensure Compliance: Adhere to HR regulations, including the Singapore Employment Act and other statutory requirements.

Requirements:

• Proven track record in HR leadership roles, demonstrating capability in managing a full spectrum of HR functions, including talent acquisition, employee development, and strategic workforce planning.
• Strong communication and interpersonal skills to effectively engage with diverse stakeholders.
• Proactive, independent, and able to operate at both strategic and operational levels.
• Familiarity with HR laws and regulations in Singapore.
• Knowledge of HRIS systems and their implementation is a plus.

Submit Your Application

Click here to submit your application or apply directly through MyCareersFuture.

Note:
We welcome applicants from all backgrounds and are committed to creating an inclusive and diverse work environment.

We do not discriminate based on age, gender, race, religion, marital status, family responsibilities, or disability.

Let’s shape the future together!
EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Broad Function

We are seeking a highly motivated and competent Sr. Executive/Executive who shares our mission of ‘Everything We do is about Caring for and Improving the Lives of Our Patients, Community and Healthcare Family’.

The Sr. Executive/Executive will support Woodlands Health (WH) Quality Improvement Strategy. He or she will perform in accordance with organisation or department work plan, goals and budgets in order to enhance organisation excellence and improve patient care.

Key Roles & Responsibilities

Specific – Quality Improvement (75%)

• Lead cross functional Quality improvement projects to improve process efficiency, patient safety, experience and clinical outcomes
• Build strong relationships with key stakeholders to ensure the success of improvement initiatives
• Train, coach and mentor multidisciplinary improvement projects team in identifying process inefficiencies, project scoping, goal setting, process mapping, root cause and data analysis, designing efficient workflow and formulate innovative solutions to problems
• Provide support such as facilitation and on the spot training to staff who seek assistance through the WH Ideas Hub (WISH) platform
• Maintain, track and monitor progress and outcomes of improvement projects within WH to ensure adherence to project timelines, budgets, and deliverables
• Provide regular progress updates and status reports on initiatives to management, while also escalating challenges and proposed solutions for review and decision-making.
• Organize events such as Quality Day, campaigns, community of practice, and talks to celebrate improvement effort and foster a culture of continuous improvement within the organization.
• Collaborate and support National Healthcare Group (NHG) Group Quality initiatives
• Serve as a change agent to promote an improvement mindset and proliferate improvement knowledge throughout the organization, fostering a culture of continuous improvement

Specific - Building Capabilities & Capacity (20%)

• Facilitate Quality Improvement training workshops
• Conduct improvement methodology, tools and techniques workshop
• Support faculty members or external partner to co-create training materials as well as organise improvement methodology, tools and techniques workshop.
• Develop Quality improvement related materials such as e-learn, reference guides, etc
• Track and report Quality related training completion rate against target to management

General (5%)

• Work closely with various functions within department to deliver organisation or taskforce work plan.
• Execute special tasks and events assigned by reporting officer

Job Requirements

Education / Training / Experience

• Bachelor’s degree in Science, Industrial System Engineering, Nursing, Sciences and etc. (Second Upper Honours and above is preferred).
• Preferably 3 years of related work experience for bachelor’s degree holders.
• Sound knowledge in structured improvement methodologies such as Lean, Six Sigma with experience in leading or facilitating projects.
• Lean Six Sigma Green Belt certified (Preferred)
• Good command of the English language (spoken and written) and presentation skills.
• Proficient in Microsoft Office applications is a must (MS Word, Excel, PowerPoint).

Attributes

• Passion to contribute to public health and Woodlands Health’s vision & mission.
• Good leadership, interpersonal and communication skills to foster a positive work environment and teamwork collaboration in the workplace.
• Good team player with ability to build and manage cross-functional relationships.
• Effective time management and able to work independently with minimum supervision.
• Self-driven and motivated individual and willing to continually embrace personal development.

Others

• Shift duty is not required. Normal hours of working as stipulated by the company.

JOB DESCRIPTION

1. Project management experience (with or without PMP certification)
2. Automation background & experience in manufacturing industry
3. Possesses Operation and Process Improvement experience, with demonstrated visible results
4. Fluent in English and Mandarin, as we have vendors and projects in China

CANDIDATE REQUIREMENT

1. Possesses Engineering Diploma, Degree from established tertiary institutions
2. Minimum 3 yrs of experience in manufacturing industry
3. Singaporeans and SPRs are welcome

Candidates who are keen are invited to send their resumes to [email protected]

We regret that only shortlisted candidates will be notified.

• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Delegating tasks on the project to employees best positioned to complete them
• Making effective decisions when presented with multiple options for how to progress with the project
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Communicating with executives or the board to keep the project aligned with their goals
• Performing quality control on the project throughout development to maintain the standards expected
• Adjusting schedules and targets on the project as needs or financing for the project change

Broad Function

This individual needs to perform the project delivery, liaise with different teams to make sure the project delivered in time and in quality. Maintain the solution after it go live, handle new request on the infra and response to the change and incident ticket related to the solution.

Key Responsibilities and Duties

Specific

• Assist BME/FM server setup and ensure project completion in high quality.
• Handle the BAU tasks related to solution deployed.
• Maintain the solution to make sure it meets the SLA, and response to any production
  incident, security incident or change request.
• Deep understanding of how IT infrastructure works, to ensure the solution delivered
  following the best infra practice.

General

• Work with different IT and BME/FM teams to support pre- and post- go-live activities that related to BME/FM servers.
• Perform any other duties as assigned by RO.

Job Requirement

Education / Training / Experience

• Degree in Computer Science, Computer/Electrical Engineering, Information Technology or equivalent
• At least 3-4 years of relevant working experience, including managerial, data center IT infrastructure, System Design and management experience for Engineer position.
• At least 5-6 years of relevant working experience, including managerial, data centre IT
  infrastructure, System Design and management experience for Senior Engineer position.
• Deep understanding of various infra tools, such as monitoring tool, automation tool,
  patching tool, file transfer tool etc.
• Experience in VMware, hyperv, Storage and backup is

Attributes

• Good communication skills, system thinking and systematic problem-solving skills Able to work with the team or independently with minimum supervision Self-motivated and eager to learn.
• Able to handle demanding service response and recovery turnaround.

Others

• Able to work extended hours.

Broad Function

Support the Infectious Diseases Outbreak Training (IDOC training) Subgroup, Infection Prevention & Control Office (IPCO) and People & Organisational Development (P&OD) Office in the development, implementation and review of the IDOC training programmes, and provide administrative, operational and logistical support as required.

Key Roles & Responsibilities

Specific

• Assist in planning, developing and co-review of the training curriculums (for F2F and e-Learn for both Train the Trainer sessions and Staff training sessions) for IDOC related training.
• Assist IDOC Training Subgroup in the development of curriculum materials; including but not limited to Work-Instructions and Training Checklist, and Digital Content Creation
• Support implementation of IDOC Training for both Train the Trainer sessions and Staff training sessions; including but not limited to preparation, coordination, attendance taking, updating training records, collating feedback and support of training sessions
• Coordination and support of annual audit sessions for Train the Trainer sessions and Staff training sessions for the various training curriculums
• Assist in preparing updates to department HODs/Senior Management on training progress and audit sessions
• Assist in the planning and management of training budget
• Assist in the procurement of training-related equipment and consumables

General

• Supervise junior staffs (e.g. Executive Assistant) in the department & delegate tasks accordingly, where necessary
• Perform general administrative duties as required e.g secretariat duties
• Participate actively as a team member in organisational development and quality improvement projects at hospital-wide and departmental levels
• Any other duties as assigned by the Reporting Officer

Job Requirements

• Bachelor Degree
• Proficient in Microsoft Office applications (e.g. PowerPoint, Excel, Word, etc.)
• Competency in multimedia skills (e.g. poster design, video/audio shooting & editing, etc.) with prior practical experience would be an advantage
• Prior experience in project management or event organisation would be an advantage
• Prior experience with procurement and purchasing is desirable
• Prior experience in healthcare education/administration is desirable

Duties & Responsibilities

• Register patients for consultation
• Attend to queries from both internal and external customers
• Render assistance to patients when necessary
• Collect payment for services rendered and accountable for payment collected
• Provide financial counselling to patients
• Assist with appointment scheduling for patients' follow up
• To maintain the cleanliness and tidiness of the wards' counters

Requirements

• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)
• Experience in frontline customer service is preferred
• Possess the ability to work 2 rotating shifts, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Woodlands Health Campus (WHC) envisions personalised and quality healthcare for the community of the future. It will co-develop and integrate services with community stakeholders, and extend care beyond the hospital into the community as well as homes.

To maintain a high level of service quality at the reception and appointment hotline /call centre and to assist the DDR Manager and the Nurse Clinician in the daily running of DDR. To maintain a high level of service quality to patients and to ensure continuous improvement to work processes.

• To receive and greet patients at various reception areas in DDR
• To register patient manually or electronically on SAP and RIS
• To print out patients’ labels, queue and time chits for appointments.
• To handle all image duplication in DVDs/CDs and/or Radiological Reports in accordance to PDPA Act
• To schedule appointments for outpatients and inpatients in accordance to scheduling rules set by DDR
• To receive and sort out request forms from Wards/SOC for vetting by Radiographers and/or Radiologists
• To offer simple financial advice on estimated procedure costs and service redirection of patients for financial assistance and counselling
• To maintain and manage the reception areas in terms of stocking of stationery, relevant patient information sheets, presentation and cleanliness
• To troubleshoot and manage cash machine for automatic payments
• To handle manual cash payments and other relevant billing issues such as Medisave, drop charges, modification of charges, refunds or exam cancellations
• To perform simple crowd-control and manage waiting times
• To reduce no-show rates and communicate need for rescheduling to patients or next-of-kin
• To manage patients during down-time as per Supervisor’s instructions e.g. rescheduling of appointments
• To attend to telephone calls, fax and other enquiries from various sources
• To participate in corporate events when necessary, especially those relevant in service quality
• To undertake any other tasks as assigned by the Supervisor, Radiographers and Nurses

Requirements

• Minimum Diploma OR GCE 'N/O/A/NITEC/ITE' Levels or WSQ Certificate in Healthcare (Admin Support)
• Prior Experience in patient service in Hospital settings is an advantage
• Good communication and interpersonal skills
• Experience in healthcare settings will be advantage
• Skilled in relevant Radiology IT systems such as RIS/PACS, SAP, EPIC will be an advantage
• Skilled in Microsoft Office programmes such as Word and Excel

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Broad Function

Support the department in the application of analytical and statistical knowledge in deployment of tools to transform data into insights to facilitate decision making, leading to the achievement of WH’s long term vision in providing effective and efficient healthcare services to the population.

Key Roles & Responsibilities

1. Work with stakeholders within the organisation, external healthcare institutions (within or outside NHG Cluster) and external entities to explore and identify opportunities to leverage on data to drive business solutions.
2. Support organisational reporting and dashboarding roadmap implementation.
3. Apply Data Analytics and Operations Research knowledge to transform data into insights to drive optimisation and imprvement of business stratigies.
4. Develop data processing automation through programming and other tools such as Robotics Process Automation to improve productivity.
5. Participate in strategy formulation to enable and catalyse the department in meeting its KPIs.
6. Maintain current organisational Enterprise Data Warehouse and plan for replatform to future Data Lake to enable stakeholder access to accurate and high-quality data for analysis and reporting.
7. Operationalisation of Data Exchange Office (DXO) to handle internal and external data requests and perform Trusted Third Party (TTP) Data Anonymisation when required.

Job Requirements

• Bachelor degree in the field of Mathematics, Statistics, Computer Science, Software Engineering, Economics, Business, Data Science or related field
• Proficient with real life applications of analytics, dashboarding and reporting languages and softwares such as Excel, R, Python, Tableau, VBA, HTML, JavaScript, SQL, etc
• Working experience in health or healthcare related industry and held a role in Business Intelligence, Systems Integration, Data Warehouse Management, Data Science or Data Engineering related areas.
• Relevant experience in non-healthcare related industries will be considered.
• Strong analytical, communication and problem solving skills
• Good team player
• Ability to perform and complete stretched tasks within tight deadlinesGood knowledge of hospital operations

Main Responsibilities

1. Perform required entries in computer systems such as SAP, EMR. Data entry for patient registration, admission, transfer and discharge.

2. Perform payment and financial counselling duties for surgical procedures and services.

3. Provide support for OT/Endo listing and services:

a. Print elective listing for Nursing Teams to confirm elective list

b. Contact patients on day before procedure to reinforce time to come to Centre for admission and fast instructions accordingly.
c. Prioritise and organise patient timings for registration according to the listing.
d. Perform booking of outpatient appointment for patients and booking of inpatient beds for patient requiring admission.
e. Use the respective Electronic Medical Records system to trace the necessary patient records
f. Liaise with vendors and suppliers for receipt and invoices of supplies.
g. Order, and maintain dry rations and other supplies for patients and NOK.

4. Provide general administrative support to the department:

a. Handle incoming and out-going mails, attend to queries from internal and external parties pertaining to the theatre facilities and services.
b. Order, maintain and arrange stationaries and other supplies for departmental use.
c. Provide support for pantry and catering supplies and locker management.

5. Collaborates and co-operate with other departments and health-care personnel in smooth delivery of patient care and services.

6. Co-ordinate operational activities with relevant departments.

Requirements

• Possess at least a GCE ‘N’ or ‘O’ Levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialect speaking patients)
• IT literacy and numeracy including conversational, writing making electronic entries e.g. Record information on forms, charts and checklists
• Possess experience in frontline customer service preferred (Preferably with some months working experience in health care industry)
• Possess the ability to work 2 rotating shifts, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Duties & Responsibilities

• Support WHC’s transition to the new campus and be part of the WHC’s operations team to ensure efficient clinic operations and deliver good patient experience.
• Perform patient service duties which will include:
• Roving patient service duties - Assist and anticipate patients’ service needs, assist in use of self-service stations or mobile apps
• Room assistance duties- Assist clinicians during consultations, relay doctor’s instructions to patient, manage queue for clinic
• Counter duties - Provide financial counselling, medication supply verification, etc
• Clinically-related duties - Perform phlebotomy, visual acuity etc
• Administration duties – manage phone and email enquiries, ensure clinic readiness etc

Requirements
• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Experience in frontline customer service is preferred
• Possess the ability to work staggered clinic hours, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

Broad Function

The Engineering Assistant (Logistic & Automation) shall reports to the Engineer and assist in the execution and management of FM services, such as operation, maintenance, modification, replacement and activities under Logistic & Automation engineering systems and non-clinical equipment (such as Pneumatic Tube System (PTS), Automated Guided Vehicles (AGV), Pneumatic Waste & Linen Chute System (PWLCS), Food Waste Treatment and Vacuum System (FWTVS), Centralised Sterilised Supplies Department Equipment, Food Services Department Equipment and mobile equipment). In addition, the incumbent shall provide support to audit and monitor the prescribed KPIs of the maintenance services rendered by the specialist vendors and outsourced maintenance service provider. To support, implement and manage as necessary in cyclical and improvement projects by both the department and hospital

Key Responsibilities and Duties

Specific

1. To assist in overseeing preventive & corrective maintenance scheduling & coordination work. Manage Maintenance Agent day-to-day works for logistics and automated systems and equipment etc.
2. To assist to oversee the performance of outsourced maintenance service provider and specialist vendors to ensure good maintenance standards are maintained and planned PM schedules are met.
3. Ensure prompt service recovery for any breakdown of equipment and systems to minimize disruption to hospital service operations.
4. To assist to oversee and coordinate improvements projects to the hospital services and facilities as well as upgrading of systems and equipment components.
5. To provide advisory and support to the maintenance team in addressing and rectifying specialized system failures and troubleshooting. Recommend system condemnation and replacements as necessary.
6. To prepare technical specifications and drawings for system improvements and draft cost estimates and work schedule for project execution.

General

1. Oversee outsourced maintenance team safety practice and work conduct and ensure good maintenance standards are implemented.
2. Ensure prompt service recovery for any breakdown of equipment and systems to minimize disruption to hospital service operations.
3. Perform any other duties assigned by HOD.

Job Requirement

Education / Training / Experience

1. Diploma or Higher Nitec/Nitec in Electrical / Mechanical / Mechatronics / Automation Engineering.
2. At least 1-4 years of experience or ITE graduate with at least 5 years’ electrical / mechanical / mechatronics / automation systems experience for Engineering Assistant.
3. At least 5-6 years of experience or ITE graduate with at least 8 years’ electrical / mechanical / mechatronics / automation systems experience for Senior Engineering Assistant.
4. Have prior experience with design, installation, commissioning and maintenance of electrical / mechanical / mechatronics / automation systems & equipment will be an added advantage.
5. Prior experience in management of electrical / mechanical / mechatronics / automation systems and facilities operation as well as improvement projects will be an advantage.
6. Prior working experience in healthcare setting will be an advantage.
7. Conversant in reading and interpreting architectural and M&E schematic drawings.
8. Conversant in Microsoft Office and AutoCAD. Ability to use 3D perspective drawing software such as BIM will be an added advantage;

Attributes

1. Ability to organize, plan and manage facilities operation, analysis, project management works.
2. Excellent verbal and written communication skills and inter-personnel skills with the ability to communicate effectively across all levels and function well in a team.
3. Able to adapt and thrive in a dynamic working environment dealing with large work volume.
4. Creative, proactive and problem-solving attitude.
5. Possess strong interpersonal skills with the ability to influence and negotiate.
6. Communicate and engage stakeholders effectively

BROAD FUNCTION

To maintain a high level of service at Patient Services Centre (PSC).

You will be part of the Patient Experience Office and will:

(A) Oversee front-of-house and PSC daily operations.

(B) Provide support to ground staff in maintaining the level of service for patients and to ensure Patients’ information are kept up-to-date and compliance with personal data protection act (PDPA).

(C) Draft, update work processes, policies and conduct briefing, roll call and training to Team.

(D) Work with other stakeholders to refine and improve processes leading to a hassle-free patient experience.

MAJOR DUTIES & RESPONSIBILITIES

Specific (80%)

PSC Daily Operations

Processes & Workflows

• Assist to review and update workflows, standard operating procedures, work instruction and business continuity plan (BCP) for the efficient running of services and excellent patient experience.
• Assist to review and update workflows scenarios, drills and resource planning for daily operations.

Systems

• Credential trainer for NGEMR system.
• Train new joiners on usage of NGEMR system, ensuring proper usage adhering to WH PDPA policies.
• Review and revise user access matrix to ensure that all users are still valid and relevant access is granted to perform the role.
• Support and operationalize the change management for work processes pertaining to NGEMR.

Patient Care / Relations

• To identify and help resolve patient service issues encountered by Patient Service Associates (PSAs).
• Crowd management and mobilize manpower, if necessary. This includes working with Supervisor in the daily operational needs.
• To “walk the ground” to ensure that a consistent high level of service is maintained.
• To be first point of contact for escalated feedback and complaints, provide resolution and improve work processes and operational efficiency where applicable.
• Demonstrate good interpersonal skills with patients and staff.
• To draft and update workflow, work instructions and policies to ensure it remain up-to-date and relevant.

VIP Management

• Be the face of WH for VIP visits
• To receive/meet VIPs and provide them a warm WH welcome
• Ensure VIPs receive complimentary parking coupon
• Handover to the receiving department and monitor the patient journey
• Set up teams chat for logistics planning if more than 1 department involved

Operational

• Assist Supervisor in coordinating and planning the operations’ activities and utilization of manpower and resources to ensure cost efficiency and effective management.
• Managing of roster, administrative duties, continuous improvement programmes for counter services and trainings.
• To ensure that staff are appropriately deployed.
• To oversee the running of reception areas during operation hours.
• To ensure all counters adhere to 5S housekeeping standards.
• To be overall responsible for the discipline, conduct and grooming of PSAs.
• To supervise the training of new staff and the career development for staff.
• To ensure continuous training to both existing and new staff on frontline service.
• To conduct orientation and induction programme for new staff.
• Perform supervisor handover confirmation daily and is responsible for the overall counter collections. Ensure payment are reconciled and submitted on-time.
• To conduct department’s roll calls and in-service training for all PSAs.
• To conduct audits that are relevant to patient services associates’ scope of work.
• To ensure PSAs comply to PDPA standards.
• To support Supervisor in the submission and approval of shift claims on a monthly basis and to ensure staff claims, leave and MC application are complete and in order.
• To assist in reporting and analysing of department’s key performance indicator.
• Collecting and analysing data for monthly reports.
• Certified mask fitting trainer to do decentralised mask fitting for new joiners.

General (20%)

• To participate in process improvement projects and streamline processes.
• To maintain and organize department files and documents regularly and ensure all records are complete (both electronic and paper records).
• To participate in procurement activities as assigned.
• To undertake other duties or tasks when assigned.

JOB REQUIREMENTS

Education / Training / Experience

• Degree in any discipline from a recognized institution with more than 2 years of relevant experience in patient service centre operation, customer service preferably in healthcare &/or hospitality.
• Ability to create and maintain collaborative work relationship
• Strong key stakeholder management and vendor management
• Experience in a supervisory role is necessary and important
• Knowledge of hospital operations would be preferred
• Credential trainer for NGEMR
• Mask fitting trainer

Attributes

(1) Strong written & communication skills, to express complex policy / concepts in a clear and simple-to-understand manner

(2) Able to work in a fast-paced environment

(3) Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)

(4) Must love people

(5) Highly proficient in MS Office applications

Broad Function

Support the operationalization of WH Environmental Services (ES) department, which includes housekeeping, waste management, linen & laundry, pest control and landscaping services.

Key Responsibilities and Duties

Specific

Candidate will be supporting the managers for the various services under ES operations.

• Develop operational plans for ES
• Work closely with stakeholders, e.g. end users, infection control and outsourced vendors, to ensure smooth transition into live operation.
• Engage end users to gather ES scope and support required.
• Develop detailed operation plans such as staffing requirements, process flows and work instructions.
• Support procurement activities, such as for service contracts, furniture, fittings & equipment.
• Participate in the IT system development for housekeeping jobs management.
• Prepare presentations and proposals.
• Monitor and review the key performance indicators (KPIs) of the various outsourced services under Environmental Services
• Working with services providers for service improvements
• Investigate promptly on the feedback received from staffs, patients or visitors and implement corrective actions and preventive measures
• Perform audit checks to ensure that the services are satisfactorily carried out and to ensure compliance to safety and infection control standards
• Conduct joint inspection and walkabout with service providers to assess their performance and identify gaps and areas for improvement.
• Manage Environmental services related procedures, records, documentation to ensure compliance to audits and for easy retrieval and referencing.
• Any other duties assigned from time to time?

General

• Provide secretariat support for relevant meetings.
• Support ad-hoc corporate activities and functions, when required.

Job Requirement

Education / Training / Experience

Qualification:

• General degree / diploma
• Diplomas with relevant past experiences may be considered.
• Other education level with extensive past experience and practical knowledge maybe considered.

Professional Experience:

• ES experience, especially in acute healthcare setting, is preferred.
• Executive position will require minimum 0 to 3 years of related work experience, preferably in acute health care or similar setting.
• Senior Executive position will require minimum 4 years of related work experience, preferably in acute health care or similar setting.

Attributes

• Ability to organize, plan and implement.
• Strong interpersonal skills with the ability to influence and negotiate.
• Good problem solving skills and with systems thinking.
• Possess positive attitude and keenness to learn.
• Demonstrate good writing and presentation skills.
• Meticulous and proficient with data tabulation, statistics and analysis.
• Proficient in Microsoft Office suite of applications.

Others

• Able to report back to office after hours in event of emergency activation

Broad Function

The Engineer reports to the Manager, FM and assist in the execution and management of FM services and activities in particularly those system under Mechanical Engineering services. In addition, the incumbent is responsible for ensuring audit and monitor the standards of maintenance services rendered by specialist vendors and outsourced maintenance service provider.

Key Responsibilities and Duties

1. Oversee preventive & corrective maintenance scheduling & coordination work. Manage Maintenance Agent day-to-day works for Plumbing and Sanitary Systems, Town Gas System, DC System, Roller Shutter, Auto door System, Etc.
2. Oversee the performance of outsourced maintenance Mechanical team and ensure good maintenance standards maintained and planned PM schedules are met.
3. Audit and monitor the performance standards of outsourced maintenance services by specialist vendors and service providers for mechanical systems critical to hospital operations.
4. Oversee and coordinate improvements projects to the hospital services and facilities as well as upgrading of systems and equipment components.
5. Project manager for improvement works to existing hospital facilities such as renovation and retrofitting, replacement of system infrastructure and improvement initiatives to existing specialized systems and hospital facilities
6. Assist to provide advisory and support to the maintenance team. This includes, system rectification and troubleshooting, system upgrade or expansion, condemnation or replacement.
7. Prepare technical specifications and drawings for system improvements and draft cost estimates and work schedule for project execution.

General

1. Oversee outsourced maintenance team safety practice and work conduct and ensure good maintenance standards are implemented.
2. Ensure prompt service recovery for any breakdown of equipment and systems to minimize disruption to hospital service operations.
3. Perform any other duties assigned by HOD.

Job Requirement

Education / Training / Experience

1. Degree holder in Mechanical Engineering or equivalent with 0-4 years of related working experience in similar portfolio for Engineer position.
2. Degree holder in Mechanical Engineering or equivalent with at least 5-6 years of related working experience or (Diploma with at least 10 years) in similar portfolio for Senior Engineer position.
3. Prior experience with design, installation, commissioning and maintenance of mechanical systems & equipment will be an advantage.
4. Prior experience in management of building services and facilities operation as well as improvement projects will be an advantage.
5. Prior working experience in healthcare setting will be an advantage.

Attributes

1. Ability to organize, plan and manage facilities operation, project management works.
2. Strong interpersonal skills with the ability to influence and negotiate.
3. Communicate and engage stakeholders effectively.
4. Good communication skills and team player
5. Creative, proactive and problem-solving attitude

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Marketing Manager Roles & Responsibilities:

Oversee all marketing campaigns for their company or department

Implement strategy

Promote a business, product, or service

Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones

Represent the marketing team to cross-functional groups including product management, sales, or customer support

Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Day-to-Day Duties:

Manage and coordinate marketing and creative staff

Lead market research efforts to uncover the viability of current and existing products/services

Collaborate with media organizations and advertising agencies

Brainstorm ideas for new campaigns

Coordinate with the sales team and other departments to produce effective strategies

Monitor current campaigns, ensuring their staff meets deadlines and complete necessary tasks

Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure