We are a centrally located boutique firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Manager to develop strategic plans and system implementation to support through the next phase of growth and development roadmap.

You will be responsible for:

• Supervise, drive, and grow the recruiting team
• Improve on current process and implementing new business processes and procedures
• Monitor various recruiting metrics, costs analysis, effectiveness of sales to provide reports to the management
• Recommend and execute action plans to improve the employer brand
• Coordinate with various departments to forecast future hiring needs
• Building up the company’s professional network through relationships with HR professionals, external vendors and internal stakeholders
• Other ad-hoc duties may apply

Requirements

• At least 5 to 8 years of relevant experience (Preferably in the Recruitment Staffing industry)
• Proven work experience in Managerial / Supervisory level
• Strong business acumen, analytical skills and use of data to advice on key business insights

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

R1107107

Job Specification
This role is required to operate with a strong commercial focus ensuring alignment to the Bank’s business objectives while adhering to the Bank’s control principles at all times.
The successful candidate will lead the KYC Operations team in Singapore, be the accountable service owner for all KYC-related activities, including onboarding, customer outreach, periodic and event trigger review and customer exits.

Reporting directly into the Head of Customer Service & KYC Operations, the successful candidate will be responsible for executing the strategic direction of KYC Operations function in supporting the bank’s expanding business.
On a day-to-day level, the successful candidate will work closely with AML, Risk, Legal, Business and Tech teams to ensure consistency of service and ensure best practice is applied.

Core Responsibilities and Accountability

• Support the Bank’s expansion strategy end-to-end by collaborating with key stakeholders across the organization
• Build the systems, processes and people in KYC Operations, defining and executing a runway of activities to achieve the target operating model
• Drive continuous improvement initiatives across end-to-end customer lifecycle management activities to deliver a high and consistent standard of service
• Provide KYC-related activities in line with agreed OKRs, SLAs and KPIs – management and oversight of the local and offshore teams completing the work, providing guidance and training where applicable
• Provide guidance to internal stakeholders regarding regulations, requirements and processes for new customer account and/or new product setup in existing or new markets, including KYC, regulatory classifications e.g. FATCA/CRS, etc
• Drive the talent agenda by hiring and developing a highly-proficient team of customer-facing KYC specialists

Leadership & Teamwork

• Motivate, lead and develop the KYC Operations team, elevating the standards of the team in supporting the bank’s business
• Act as a thought leader in the long-term strategy and future expansion of the KYC Operations function in relation to the bank’s business strategy and industry development
• Advocate focus in customer experience at the heart of the team’s operations
• Champion agile ways of working across the team and the bank
• Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent
• Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech and Operations teams

Job Requirements

• Functional knowledge and experience
• A practitioner with 8 years of execution experience in customer-facing KYC services, relationship management and project management experience;
• Possess deep understanding in relation to customer due diligence and product fulfilment, ability to build effective controls across the customer lifecycle journey
• Knowledge of the changing regulatory environment especially in the financial services sector
• Experience in managing local and offshore operations teams, with track record in meeting KPI and SLA

Personal attributes

• High-energy and the ability to thrive in a fast-paced environment
• Strong relationship management and influencing skills, good interpersonal skills with proven ability to communicate effectively at all levels. Ability to adapt communication style to suit each customer, internal teams and across other stakeholders, e.g. service providers, auditors, etc
• Client-obsessed, prioritizing customer experience when developing systems and processes
• Proactivity in developing ideas, continuously searching for improvements in achieving service efficiency and excellence
• Embrace continuous learning and development

We apologize that only shortlisted candidates will be contacted. Thank you.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)