Accounting and financial reporting

• Manage full set of accounts of Singapore entity in compliance with best accounting practices and accounting standards.
• Hands on month end, quarter end and year end close.
• Carry out financial consolidation of subsidiaries.
• Prepare financial reporting according to local and corporate requirements.
• Manage project cost analytics and reporting.
• Oversee accounting transactions booking and financial report preparation by Assistant Accountant.

Audit, tax and banking matters

• Take ownership on internal and external audit, handle inquires from internal and external auditors, tax agent, tax authorities.
• Prepare detailed financial statements and audit-related documentations.
• Prepare and submit quarterly GST reports, annual income tax filing, withholding tax, etc.
• Liaise with company secretary for corporate finance matters.
• Liaise with bankers for letter of credit, banker’s guarantee, performance bond, respond to bank inquiries.

Sales operations

• Prepare Accounts Receivables Aging report and monitoring.
• Perform invoicing and collection matching to accounts receivables.
• Prepare sales orders, revenue, margin and backlog tracking reports.
• Undertake special assignments and project requirements as needed.

Requirements:

• Min. Degree in Accountancy and/or ACCA equivalent.
• Preferably with working experience in handling full set account and in-depth knowledge of Singapore Financial Reporting Standards (SFRS), and Income Tax Acts (ITA).
• Experience in GST and withholding tax is an added advantage.
• Effective oral and written communication, fluent in English and Chinese to liaise with teams (oral and written).
• Proficient in MS Office, especially MS Excel and MS PowerPoint.
• Good accounting system knowledge.
• Exceptional attention to detail and the ability to meet tight deadlines.
• Immediate availability or ability to start work within a short period is advantageous.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

We are looking for Contracts Manager

Internal Code: A24116

What will you do?

As a Contract Manager, you will need to:

• Have knowledge in Instruction Manuals on Procurement and ICT/SS Management.
• Possess Great Attitude to bring the best out our team.
• Be a Team Player.
• Be Autonomous and Self-driven.
• Take ownership.

What are we looking for?

As a Contracts Manager, you need to have:

• Basic degree in Infocomm, Business or equivalent.
• Minimum 3 years of relevant experience, preferably in both procurement and ICT Management.
• Good knowledge of government Infocomm environment, procurement, and contract management practices, preferably with hands-on knowledge of GeBIZ.
• Good negotiation, influencing and stakeholder engagement skills.
• Meticulous and independent, has excellent communication (both written & verbal) and be able to work effectively in a team and with all levels of management.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Copywriter and Project Manager does at Visa:

• Support the Visa Design Studio team by developing and writing clear, engaging, and persuasive copy for various mediums (web, print, social media, etc.).

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the regional and local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Oversee the entire project lifecycle, from initial briefing to final delivery.

• Coordinate with internal and external stakeholders to gather requirements and feedback.

• Edit and proofread copy to ensure accuracy, consistency, and alignment with Visa and client’s brand voice.

• Conduct market research and competitor analysis to inform creative strategies.

• Maintain a content calendar and ensure all deliverables are met on time.

• Monitor project progress and adjust plans as necessary to meet deadlines.

• Provide creative direction and input during brainstorming sessions.

• Ensure all copy and creative outputs meet the highest quality standards.

• Collaborate with local freelance copywriters and translators to expand resources and meet other language requirements in Asia Pacific.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in its early stages of expansion and the role will be integral in its formation to scale up and elevate creative outcomes.

What you will need

You will need to have a strong passion for creativity and story-telling, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

Job Summary

Responsible for overseeing the incident management process within an organization to ensure that incidents are promptly addressed and resolved.

Mandatory Skill-set

• Minimum 5 years of experience in incident and problem management within a large organization;
• Excellent communication skills, capable of conveying complex information clearly;
• Strong interpersonal abilities to manage customer relationships effectively;
• Analytical mindset with the ability to navigate complex technical and process-related issues;
• Self-driven and capable of working independently.

Desired Skill-set

• Experience in a regulated industry is preferred;
• ITIL 4 certification is preferred;
• Experience with ServiceNow is advantageous.

Responsibilities

• Lead root cause analysis sessions to identify fundamental issues and preventive measures;
• Track follow-up actions to ensure timely resolution of problem tickets;
• Analyze and log problem tickets for future reference;
• Serve as the gatekeeper for all known errors;
• Monitor and report on Problem Management KPIs;
• Coordinate efforts across L2 and L3 support teams for timely incident resolution;
• Escalate cases involving process failures that delay resolution or result in SLA breaches;
• Attend regular incident review meetings to ensure open incidents are addressed promptly;
• Generate periodic service reports for stakeholders;
• Analyze incident trends to identify opportunities for improvement;
• Ensure incidents are documented accurately according to the Incident Management process;
• Conduct reviews of major incidents to capture insights and finalize improvement actions.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Prepare foods to the specifications of the client

Prepares food before the arrival of guests

Makes adjustments to food items to accommodate guests with allergies or specific diet concerns

Manages other employees in the kitchen

Acts as liaison to front-of-house employees to ensure proper food service temperature

Seasons food according to recipes or company needs

Orders ingredients and spices as needed

Operates various kitchen appliance such as a blender, oven, grill, or stand mixer

Portions, arranges, and garnishes food based on client preference

Assists other cooks during the food assembly process

Devises new recipes

Estimates expected food consumption and organises preparation

Keeps records and accounts of food purchases

Prepare foods to the specifications of the client

Prepares food before the arrival of guests

Makes adjustments to food items to accommodate guests with allergies or specific diet concerns

Manages other employees in the kitchen

Acts as liaison to front-of-house employees to ensure proper food service temperature

Seasons food according to recipes or company needs

Orders ingredients and spices as needed

Operates various kitchen appliance such as a blender, oven, grill, or stand mixer

Portions, arranges, and garnishes food based on client preference

Assists other cooks during the food assembly process

Devises new recipes

Estimates expected food consumption and organises preparation

Keeps records and accounts of food purchases

Prepare foods to the specifications of the client

Prepares food before the arrival of guests

Makes adjustments to food items to accommodate guests with allergies or specific diet concerns

Manages other employees in the kitchen

Acts as liaison to front-of-house employees to ensure proper food service temperature

Seasons food according to recipes or company needs

Orders ingredients and spices as needed

Operates various kitchen appliance such as a blender, oven, grill, or stand mixer

Portions, arranges, and garnishes food based on client preference

Assists other cooks during the food assembly process

Devises new recipes

Estimates expected food consumption and organises preparation

Keeps records and accounts of food purchases

Prepare foods to the specifications of the client

Prepares food before the arrival of guests

Makes adjustments to food items to accommodate guests with allergies or specific diet concerns

Manages other employees in the kitchen

Acts as liaison to front-of-house employees to ensure proper food service temperature

Seasons food according to recipes or company needs

Orders ingredients and spices as needed

Operates various kitchen appliance such as a blender, oven, grill, or stand mixer

Portions, arranges, and garnishes food based on client preference

Assists other cooks during the food assembly process

Devises new recipes

Estimates expected food consumption and organises preparation

Keeps records and accounts of food purchases

Responsibilities:

• Analyze security events to identify potential threats and intrusions. Events include but not limited to Intrusion Detection/Prevention tools, anomaly detection systems, Firewalls, Antivirus and EDR systems, proxy devices, cloud security solution and data leakage prevention system.
• Act as a Level 2 escalation point for incident triage, investigation, and response.
• Perform a holistic use cases review and tuning to enhance monitoring value and efficiency.
• Develop and maintain advanced security monitoring content such as detection rules, correlation use cases, and security alerts.
• Implement and optimize security automation to improve process efficiency and response times.
• Lead incident response activities including root cause analysis, containment and remediation efforts.
• Collaborate with security infrastructure teams to ensure effective integration of security technologies with operational processes.
• Create and maintain comprehensive documentation for SOC procedures.
• Participate in/support cyber drill, regulatory, audit requests.
• Provide mentorship for junior analysts within the SOC team.
• Stay updated with the latest cybersecurity trends, emerging threats and technologies.

The above serves as a basis for understanding the type of work performed. Ad-hoc duties may be assigned as required.

Qualifications and desired qualities:

• Bachelor’s degree or higher, major in Cybersecurity is a plus.
• Certifications: GCIA, GCIH, CISSP, CISM, GSEC or similar certification preferable.
• Strong investigative and analytical mindset with attention to details.
• A good team player, self driven and able to act as individual contributor.
• Consistently demonstrates clear and concise written and verbal communication.
• Manage work relationship with peers and partners.

Work Experience:

• 8+ years of relevant experience in Cybersecurity operations.
• Security Operations Center experience required.
• Understand the life cycle of network threats, web attacks, attack vectors, methods of exploitation and aware of the evolving of cyber threat landscape.
• Ability to conduct analysis utilizing various logs to identify unusual behavior that may indicate malicious activity.
• Good understanding of computer networks, email flow, and operating system logs.
• Experience with automation and scripting. Preferably in Powershell/Python.
• Experience in XSOAR platforms.

Turner & Townsend Singapore are looking for an exceptional Senior Consultant to join our growing team. The successful applicant will help implement BIM on behalf of our clients worldwide; co-managing the BIM team, leading a team and being responsible for project delivery.

Typically, a qualified professional in multi-discipline with at least 8 year’s relevant experience in infrastructure BIM environment is a key component of the role. The applicant should be familiar with Singapore and ISO 19650 standards and guidelines and be an enthusiastic, proactive self-starters with well-developed communications and analytical skills.

Previous experience working in a BIM environment on a major project or programme would be ideal, evidence of BIM courses and modules would strengthen your application. Expected to be numerate and computer literate, competent with the following ‘model checking’ and ‘model authoring’ software’s:

• Solibri Model Checker
• Autodesk Navisworks
• Autodesk Revit
• Graphisoft ArchiCAD
• Bentley AECOsim
• Nemetschek Vectorworks
• Autodesk Civil3D
• Bentley Synchro
• PowerBi
• MS Office Suit

Core competencies

• Enthusiastic and positive team player - Giving the project team confidence in the use of BIM
• Excellent Communicator – ability to provide clear guidance to the whole project team, to coordinate a successful outcome
• Experience in writing clear, concise requirements and documentation.
• Understanding of design, BIM and procurement, and its application in planning and construction management
• Understanding of BIM Competency Assessments of supply chains
• Proven systematic approach to problem solving and model development protocols
• Proven experience in multidisciplinary working practices and interdependencies
• Proven client facing experience
• Up to date knowledge of BIM technology and interoperability standards / good all round technical knowledge and enthusiasm
• Provide support to the wider business with tender bidding teams to win future work

Specific duties

Portfolio Management

• Is the responsible for the client’s Building Information Modeling global implementation
• Provide guidance for BIM implementation to projects to evaluate options and opportunities in order to make the most of return on investments
• Managing supply partners to ensure successful delivery on client’s requirements for projects

Governance

• Responsible for BIM standards development, implementation and enforcement in adherence to ISO 19650
• Automate project management routines in BIM to support standards and productivity through BIM collaborate
• Chair BIM coordination meetings to communicate and track supply partners performance to meet client’s requirements

Vendor onboarding

• Ensure all vendors are onboarded to common data environment, BIM collaborate for document sharing and collaborate.
• Assess project teams BIM competency, advising the development of the project BIM Execution Plans and approving on behalf of Client where necessary.
• Manage users access to the common data environment, BIM Collaborate
• Ensure that the project team members are using the common data environment to facilitate coordination throughout the PD&M phases.
• Facilitate onboarding training for supply partners.

Process

• Define and own BIM execution plan for integration with supply partners
• Collaborate with PMO, RDMs, ISC, Project team, Supply Chain Management, Supply Partner Management to ensure that BIM activities for projects are carried out and meet the goals that have been set in the EIR document
• Lead implementation of 3D visuals to engage customers in spatial decision making
• Understand technology standards and policies to drive onboarding process and deliver required

Training and Development

• Train and oversee the day-to-day activities of the global production hub teams and supply partners to ensure BIM standards are maintained in the creation of the BIM model and documentation
• Conduct internal continuing education for global production hubs
• Maintain high level of competency of software through continued use and training
• Research, develop and implement areas of new technology, process and emerging best practices.

Information management

• Provide quality control for completeness and adherence to company standards
• Develop and enforce BIM documentation workflow process standards as per ISO 19650 standards
• Review BIM deliverables to ensure production consistency across all projects globally

Reporting to the Associate Director of Client Operations, this is a unique opportunity to join a dynamic, fast-growing company in Financial Services.

You Will:

• Provide a full range of fund accounting services to private equity clients, including NAV preparation, booking accruals, security pricing, performing cash and security position reconciliations.
• Prepare pricing of portfolios ensuring all holdings are priced observing the applicable fund documents and valuation policies.
• Prepare capital call, distribution calculation and allocation.
• Prepare fee schedules including calculation of management fee and waterfall, ensuring all calculations observe applicable fund documents.
• Prepare Investor allocations for each NAV cycle ensuring capital transactions are booked correctly and P&L is allocated correctly.
• Prepare NAV packages and other ad hoc deliverables as defined in the service level agreements.
• Complete other ad hoc requests and projects.
• Communicate with internal MUFG teams and external clients, ensuring all deliverables and requests are met.
• Prepare/Assist with audited Financial Statements, audit assistance, and other regulatory services, as applicable.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Private Bank (CPB) is dedicated to serving the world’s wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, KYC Quality Assurance Senior Analyst, Citi Private Bank - Hybrid (Internal Job Title: KYC Operations Sr Analyst– C12) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance.
• To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank’s AML/KYC standards, local laws and regulations.
• Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management. Provide guidance in exception handling and approval.
• Establishes and maintains close working relationship with client, stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such that these may be responded to in an efficient, prompt and professional manner.
• Responsible for various types of project management, process and policy changes, new initiatives and managing cross-functional relationships with all teams. Analyzes complex and variable issues with significant departmental impact in the team.
• Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Demonstrates high level of diligence, motivation and organizational skills.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years of experience in KYC/AML process, compliance, operations, risk & control functions
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
• Ability to manage multiple stakeholders across levels, businesses, and geographies
• Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
• Proficient in handling urgent and escalation cases and manage internal team expectations
• Bachelor's degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

• Recruit volunteers through various channels, including participation in community events, social media campaigns and online platforms to attract new volunteers.
• Develop and implement strategies to enhance volunteer recruitment and retention efforts.
• Conduct comprehensive orientation and training for volunteers to enable them to perform their duties effectively.
• Work closely with Senior Care Centres and Active Ageing team for volunteer deployment based on program needs, as well as volunteers’ preferences and availability.
• Monitor volunteer performance and gather feedback from volunteers, staff and stakeholders to improve volunteer engagement and volunteer management practices and processes.
• Build and maintain strong, positive relationships with volunteers, staff and stakeholders.
• Maintain administrative tasks related to volunteer management, such as maintaining of accurate volunteer records, managing databases and handling relevant correspondence.
• Plan and execute volunteer appreciation events and initiatives, including acknowledgements on social media.
• Coordinate and manage special assignments or projects involving volunteers, such as facilitating research studies, school projects or interviews with volunteers.
• Stay updated on emerging trends and best practices in volunteer management to enhance efficiency and volunteer satisfaction.
• Be available to work on ad hoc weekends to support community events and ensure smooth operation of programs.
• Attend to any other responsibilities and duties assigned by the reporting officer.

Job Holder Requirements and Qualifications:

• Degree or Diploma in any discipline. Certifications in management, social services or related field would be advantageous.
• Preferably with at least 1 year of working experience in volunteer management or a related field
• Strong communication and interpersonal skills

Please send your resume to [email protected] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.

About the role

The Senior Payroll Executive is responsible for full spectrum of payroll function including processing of salaries/ wages, pay adjustment, CPF submission, annual tax filing as well as regular headcount & reporting related to payroll, ensuring a high level of data accuracy and compliance. This is a one-year contract position.

What you will be doing

• Manage mid to complex monthly payroll processing across different shift patterns including overtime pay, festive advance pay, ad-hoc payroll and allowances.
• Ensure timely submission of tax clearance for non-local leavers.
• Prepare various quarterly accrual and provision reports for Finance reporting.
• Assist in preparation for journal posting to Finance system.
• Assist to prepare pre-payroll activities (e.g month end data for payroll checking, leave and attendance checking).
• Manage stakeholders enquiries relating to payroll costs, reports and grants computation.
• Any other ad-hoc duties as required.

The successful candidate

Essential

• Bachelor’s degree or relevant certification in HR
• Experience in payroll processing for both white-collar and blue-collar employees
• Highly proficient in MS Excel
• Meticulous
• Highly organised

Desirable

• Prior experience with BIPO system will be an advantage

About Us 

Refract Technologies is a pioneering technology company based in Singapore, specializing in the development of cutting-edge immersive solutions. Our focus lies in blending advanced augmented reality (AR) and mixed reality (MR) technologies to revolutionize the way people interact with digital environments. We are driven by innovation and committed to creating transformative experiences across industries, from gaming to enterprise applications. At Refract, we foster a collaborative and dynamic environment where creativity, technology, and ambition converge to shape the future of digital interactions. 

The Role 

As a Finance Manager at Refract Technologies, you’ll be overseeing the accounting and financial operations across multiple subsidiaries and ensuring the group’s financial stability. Working closely with the management team, you will develop and implement financial strategies, as well as provide financial insights and analysis for them to make informed business decisions. You will also be responsible for managing the financial team and ensuring compliance with financial regulations.  

If you are committed to understanding and guiding internal financial decisions involving tax minimisation, risk management, budgeting, asset purchase and sales, we want to speak with you. 

Responsibilities 

• Monitor the day-to-day and month-end financial and accounting operations within the group. 

• Drive value within the business through margin enhancement, lowering costs and driving operational efficiencies. 

• Prepare consolidated quarterly management report.

• Execute accurate reporting such as monthly and quarterly management reporting, to analyse options and make financial recommendations. 

• Participate in strategic data analysis, research, and modeling for senior company leadership. 

• Support project analysis, validation of plans, and ad-hoc requests. 

• Manage the company's financial accounting, monitoring, and reporting systems. 

• Oversee and drive Cash Flow Forecasts.

• Ensure compliance with regulatory financial requirements and accounting policies by constantly keeping up to date with existing and new legislation. 

• Strengthening current internal control and process improvement.

• Manage a team of finance executives to manage all accounting procedures for account results. 

• Manage smooth Corporate Tax Filing.

• Oversee GST Review (Quarterly).

Traits We’re Looking For 

• Ability to synthesize large quantities of complex data into actionable information.

• Commercial and business acumen.

• An excellent written and verbal communicator, who can clearly articulate ideas and information to stakeholders both at a highly technical and layman level. 

• Negotiation skills and the ability to develop strong working relationships with various stakeholders. 

• Ability to work and effectively communicate with senior-level business partners. 

• Excellent business judgment, analytical, and decision-making skills. 

• A keen eye for detail and desire to probe further into data. 

• Proven ability to work under pressure and meet task deadlines. 

Skills and Experience Required 

• Bachelor's degree in Finance or Accounting;  

• 5-8 years of experience in accounting and/or financial analysis 

• Knowledge of consolidated financial reporting 

• Experience using accounting software such as SAP or XERO 

• Knowledge on inventory accounting 

Bonus 

• Experience working in a gaming or technology industry 

• CPA certification 

• eXtensible Business Reporting Language (XBRL) Preparations and Filing 

• Corp Sec Experience 

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Non Officer, Senior Executive Assistant - Hybrid (Internal Job Title: Senior Executive Assistant - A05) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

In this role, you’re expected to:

• Directly supports a C16 level manager and generally supports an entire department
• Manages day to day calendar(s) of senior management
• Coordinates all aspects of executive level manager appointments, meetings, receptions and conference calls
• May prepare and review materials and correspondence for meetings
• Assist with creation/modification of presentations, spreadsheets, and other various documents
• Coordinates travel arrangements; prepare and distribute schedules/agendas for travel
• Prepares, reconciles, and tracks expense reports through Travel and Entertainment Expense system
• Orders supplies and process invoices through Procure to Pay system
• Manage legal bills if needed
• Process and follow-up on Virtual Requests
• Assists in ad-hoc reports special projects as needed
• Liaises with IT helpdesk and general service functions to resolve technical issues on behalf of the managers and wider teams
• Assist with onboarding of new hires when required
• Trains, coaches or guides other administrative staff when required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• In office attendance required according to Citi's working policy

As a successful candidate, you’d ideally have the following skills and exposure:

• 3-5 years of office administration experience preferably within a large and complex financial services or similar organization
• Highly proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Demonstrated ability to quickly gain command of new systems
• Self-motivated and detail oriented
• Strong teamwork ethic
• Bachelor's/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Team Summary

The Risk & Data Solutions team is responsible for leading the strategy, prioritisation, development and delivery of Visa’s product roadmap for all risk and data solutions in the Asia Pacific markets in our Value Added Services (VAS) organisation. The team collaborates with local and global stakeholders to develop and scale Visa’s risk and data solutions for our respective markets.

What a Senior Director Risk Solutions does at Visa:

As the Senior Director: Risk Solutions at Visa, you will have responsibility for the strategy and growth of authorisation and authentication risk solutions in Asia Pacific as these relate to card transactions.  You will have end to end ownership of the product suite, including the development and execution of the product strategy, product delivery, go to market and product performance management.  As a strong collaborator, you will work across multiple internal and external stakeholder groups to deliver against strategic objectives.

You will have a client-oriented mindset with a strong commercial understanding of a network business and application of leading payments technologies for securing payments. Your passion for growing new business and a market-focused approach will enable you to succeed in this role.  You must be able to manage working-level relationships independently while being comfortable to manage difficult conversations with senior level client executives and other stakeholders.

You will lead a high performing team to deliver against ambitious goals, proactively identifying new opportunities for revenue growth and developing creative solutions for complex ecosystem challenges. This role is based in the Asia Pacific Market Support Centre in Singapore.

Specific areas of accountability will include:

• Development and execution of the Asia Pacific Risk Solutions strategy to achieve long term strategic objectives for the portfolio growth

• Ownership of the product revenue targets, actively managing the portfolio performance and taking proactive measures to ensure targets are achieved.

• Ownership of the pricing and commercial strategy for the portfolio including deal structuring and the development and commercialization of product bundles

• Management of key stakeholder relationships in global and regional teams across our matrix organization to ensure the capturing and delivery of AP-specific requirements into global product roadmaps. 

• Planning and delivery of communications and marketing efforts as these relate to the portfolio and being a thought leader and industry spokesperson for Risk Solutions in Asia Pacific

• Execution of key product initiatives working across market and cross-functional teams across the region 

• Delivering exceptional leadership, supporting the development and growth of a diverse and energetic team.

The Senior Director: Risk Solutions will report to the Vice President: AP Risk & Data Solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

THE CONTEXT _________

Benefit Cosmetics is one of the world’s top beauty brands. Since the opening of its first makeup shop in San Francisco in 1976, Benefit Cosmetics has playfully shown that “laughter is the best cosmetic”. We create instant beauty solutions that make customers smile… And we’ve been shaking up the industry for over 40 years.​ Join us for the opportunity to raise the pink flag in SEA and craft the future with us.

YOUR IMPACT _________

• Responsible for product management including category analysis and product performance, forecast and allocations, in charge of product assortment in the region and work closely with VM Team on planograms
• Possess a unique blend of business and marketing savvy; big-picture vision. You will be fully responsible of product management in SEA & India in partnership with Regional and Local Markets. To succeed in this role, the candidate is a strong product & marketing professional with a clear understanding of consumer marketing especially in beauty. The ideal candidate is entrepreneurial & independent, possesses the ability to think strategically and analytically, enjoy work and getting through the good, the bad and the fab…with laughter and fun
• Regional/Country: SEA & India; direct manage Singapore and Malaysia

YOUR MISSION _________

• Responsible for product performance and category analysis including analyzing sell-in/out information for SEA & India on monthly basis, Beaute research data, competitor analysis as well as qualitative feedback from markets to identify regional needs and opportunities
• Lead & manage new launch, limited editions, TOA & samples and promo sets forecast and allocations in alignment SEA Senior Marketing Manager based on business & marketing ambitions, consolidate new launch forecast feedback and ensure local markets to place order TOA & samples orders in timely manner
• In charge of new launch sales tracker and feedback, monthly reports submission and consolidation of market reports. Partner with SEA Marketing Executive to work on new launch full recap report presentation
• Work together with Commercial Team and SEA SMM to identify & propose BOTF Assortment for Sephora based on Minis strategy and sales potential
• Manage new product regulatory & registration in Singapore and Malaysia in coordination with Registration Team from JV Partner to ensure timely registration before launch, update new product registration masterfile
• In charge of Sephora Brand Planning Template submission and OMNI NIF creation
• Update product assortment list, work with VM team on planograms and promo set stickers
• Monitor new product supply in partnership with SEA demand planner, report product QA issues to HQ

WHAT WE OFFER   _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Benefit Cosmetics, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.

• Understand our salon products & services.

• Coordinating the implementation of the Safe Management Measures for the store.

• Maintain the cleanliness of the shop area & understanding the importance of hygiene and cleanliness of the shop.

• Ability to handle customers' requests and complaints with grace.

• Establish contact and developing relationships with customers.

• Recommend hairstyle, coloring and treatment, according to the client’s preference.

• Hands-on experience in coloring, rebonding, hair setting, hair perm techniques.

• Style customer's hair to desired effect, including shaping, curling, cutting, trimming, setting, etc.

• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

• Update client records with contact and billing details, appointments and services offered.

• ordering and replenishing supplies, completing accounting duties, adhering to hygiene standards, and overseeing customer service.

• Inform clients about new services, Promotions and discounts.

• Liaise with external Marketing Company on the Salon promotion campaign & advertising.

Requirements:

• Minimum 5 year working experience.

• Good interpersonal and communication skills.

• Friendly, outgoing, creative mindset and a good eye for design.

• Able to work any shift or split shift

• Able to work OT on weekends and public holiday.
Must be able to work extra hours or weekend if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Attention to Detail:

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

We are looking for a Human Resource Manager that is excited about the below Mission and Outcomes over the next 6-12 months.

Mission:

The HR Manager will play a fundamental  role in shaping a positive and inclusive workplace culture, supporting the Head of HR in delivering initiatives that enhance employee engagement, retention and development. The HR manager is also responsible for delivering seamless HR operations across all  regions with a focus on office management, employee data compliance, payroll, staff training, coordinating and reviewing engagement surveys and benefits programs. 

Outcomes: 

1. Ensure 100% accurate and timely payroll processing, In collaboration with the Finance department, across all regions and resolving any payroll-related discrepancies 

2. Maintain accuracy with zero to two data errors each month by managing and maintaining employee data, ensuring all employee contracts, benefits, and personal data are up-to-date on a weekly basis, accurate and securely stored in the regional HRIS and the HR masterlist

3. Achieve 90% office capacity in our 3 Singapore offices from Monday to Friday and create a welcoming work environment ,including stocking pantry supplies, managing the biometric system for employee access and working with vendors for cleaning, aircon servicing, and other office needs  and to resolve other office related issues promptly

4. Ensure compliance with Singapore employment laws, including the Employment Act, CPF regulations, and statutory leave entitlements. Provide guidance to staff on employment-related matters to ensure all HR practices align with current labour laws

5. Input into and lead the delivery of HR projects and initiatives, aiming for a smooth onboarding experience without  major issues for  Singapore- based employees. Collect employee engagement data from at least 40% of staff and present insights to management by the 5th of each month. Support the development and execution of employee engagement programs, ensuring alignment and consistency in  collaboration with the regional HR teams

6. Lead campus recruitment efforts,. by building relationships with at least 3 educational institutions in Singapore, participating in at least 2 career fairs each year and maintaining a pipeline of top candidates while managing Singapore-based recruitment and collaborating with hiring managers to fill roles efficiently. Onboard and train our Singapore- based HR interns by guiding them to work productively with minimal errors and to independently take on recruitment efforts

To do this, you will have a minimum of 7 years experience as a HR Manager with a proven track record in managing HR functions, including recruitment, onboarding, and employee engagement. Experience in leading HR projects and initiatives and you will be located in Singapore

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships. 

Empathy: Empathy allows us to understand the perspectives and emotions of others, creating a supportive and inclusive environment. It helps build strong relationships with colleagues, interns, and candidates by genuinely listening and responding to their needs. Empathy fosters a sense of belonging, making it easier to support others during challenging times and ensuring a positive candidate and employee experience

Autonomy: Being autonomous means taking initiative and managing responsibilities with minimal supervision. In our fast-paced environment, it’s essential for team members to be self-driven, capable of problem-solving, and confident in making decisions. Autonomy allows for greater efficiency in projects, enabling individuals to tackle tasks head-on and adapt to changing needs without waiting for guidance

Attention to Detail: Precision is key in our work, especially when it comes to managing recruitment, data, and processes. A strong attention to detail ensures accuracy in every task, from handling candidate information to communicating with stakeholders. It helps prevent errors, maintain consistency, and uphold high standards in all aspects of the role, from sourcing top talent to providing a smooth onboarding experience

About the interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role. 

Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Project or case study or technical test

• If it’s a project, you’ll have 1 week to complete a short assignment related to what you’ll actually be required to do in your first month on the job. You’ll then present some slides/ designs/ a doc/ an excel model/ some code to a few members of the team, followed by Q&A

• If it’s a case study, there’s nothing to prepare.  You’ll have a ~45-60 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them
• If it’s a technical test, it is usually a 30-50 minute online assessment that will be conducted in real-time, while a member of staff is dialled into the call

Career deep dive 

• A ~60 minute chat with the Hiring Manager
• We’ll discuss your last couple of roles to understand your experience in more detail
• In addition, we’ll be trying to gauge your where your strengths lie

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team
• We’ll dive into some recent work situations to understand how you think and work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Integrated Media Manager (Singapore)

9 months maternity cover

As a Media Manager for our technology client, you will be responsible for collaborating with APAC-based and regional media agencies and internal stakeholders to manage ongoing cross-media initiatives and campaigns across multiple regions, assisting in implementing the regional rollout of global media planning tools. 

The person will be the day-to-day consultant on media strategy for the initiatives mentioned above, including but not limited to channel, audience and ad format strategy, best practices and optimisation to attain program efficiency goals. Basic knowledge of measuring channel/campaign effectiveness is useful for this role.

Role: 

• Manage central media projects that span all product areas, liaising with various local & regional agencies to collect and validate media data. 
• Attend meetings with relevant internal teams and agencies and be able to provide concise notes on key takeaways and actions. 
• Execute training to Marketing teams and agencies as global tools roll out in APAC.
• Provide exceptional support to run cross-channel initiatives in APAC and analyse results to surface key implications for the business.
• Manage agency workflow as it pertains to media, such as reporting, benchmarks and media forecasting.
• Own stakeholder narratives for internal regional, and global leadership on media plan strategy, reporting, roadmaps and learnings.

You:

• BA/BS degree or equivalent experience
• 5+ years of working experience within a marketing/media agency environment
• Solid project management skills and communication skills are mandatory 
• Strong proficiency with presentation software (e.g. Google Slides/PowerPoint) for producing presentations and Google Sheets/Excel for handling large data
• Strong data organisation skills, especially in Google Sheets, to efficiently summarise and present data (comfortable using pivot tables and functions)
• Experience in online/offline media strategy & brand planning experience
• High-level knowledge of channel/campaign measurement 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

POSITION SUMMARY

• Follow up pricing enquires from overseas and ad-hoc project inquiry.
• To plan, direct & facilitate consolidation via SIN gateway based on situational scenarios.
• Assist in project management, business planning, service improvements & strategy development with the objective to provide progressive leadership for the workgroup, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability.
• Support Pricing desk and Gateway arrangement.
• To assist the Load Planner to communicate, coordinate, monitor all airline space and warehouse activities.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Set strategy at area of control, create short term & long term plans for operational needs.
• Support Air Gateway Lead assigned tasks. Formulate, implement & review contingency plans to support overall operations & individual areas of operations.
• Provide direction & support for resolution of pricing issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures.
• Initiate & plan long-term service enhancement projects, evaluate short-term & long-term results; assist in new operations development & initiatives in order to ensure continuous improvements at areas of control.
• Ensures compliance with system allocation policy and process to meet sales and operational service requirements.
• Follow handling procedures established by the management.
• Monitor the operations performance on system and ensure the timeline fulfillment.
• Other duties as assigned to the position.

JOB SPECIFICATIONS

Academic:

• GCE ‘O’ Level or above.

Experience & knowledge:

• Three (3) years relevant experience.
• Experience in the freight forwarding industry is required.
• Must be computer literate and able to prepare documentation quickly and accurately.

Attribute:

• Visionary leadership, human relations and communication skills.
• Problem-solving & decision-making.
• Detail oriented.
• Good communication skills.
• Must be fluent in English and local languages.

The Deposits & Investments (D&I) Product Manager for Japan Asia North Australia (JANA) and Asia South (AS) cluster is responsible for the strategy and execution of the global D&I strategy in these clusters. This includes pricing engine rollouts, transformation of time deposits, overdrafts management, earnings credit rates programs, money market fund offerings and interest repricing initiatives. They are the focal point for D&I product management (including risk and control/compliance in the clusters) and work with sales to commercialize D&I solutions.

Responsibilities:

• ​Work with the Global D&I team to define the vision and strategy for D&I solutions in JANA and AS clusters.
• Partner with the Global D&I and with the LMS Cluster team to research client needs/competitor actions.
• Provide input on client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to help D&I achieve preferred status as a partner to Citi clients.
• Define the product development roadmap for the two cluster and advocate for the cluster at investment spend discussions.
• Oversee execution of product development roadmap for the clusters.
• Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Partner with technology and operations to ensure product readiness for new solutions
• Implement the D&I training roadmap in the clusters in order to ensure that sales/RMs and other client facing team are equipped with the latest information about D&I solutions.
• Provide guidance or on-the-job training to new team member.
• Work collaboratively with other members of the D&I Geography team to ensure best practice sharing and global consistency in solutions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience.
• Knowledge of product management or product development or investment management
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Demonstrated problem-solving and decision-making skills

Education:

• Bachelor’s degree/University degree.
• Master’s degree is good to have.

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

Responsibilities:

• Ensure Export operations runs smoothly, and SOP compliant.
• Manage and co-ordinate the entire shipment process for customers.
• Implement and establish new processes for export / import operations.
• Review export / import operational procedures for continuous improvement, to enhance efficiency.
• Prepare KPI reports for customers & attend to Operation Review meetings when required.
• Plan / schedule space for all origin stations.
• To co-ordinate shipment closely with Customers and various department to ensure shipments executed correctly
• Monitor & ensure Customers make prompt payments.
• Rectify & resolve payment discrepancies.
• Observe & control daily operational issues to comply Customer’s requirements.

Requirements:

• Minimum 2 years of relevant experience in the industry.
• PC literate and has a customer centric attitude.
• Able to commit for weekends as part of regular hours due to operational needs.