Job Description & Requirements

1. Supervising and Managing: Supervises the customer service team, ensuring high standards of service and compliance with company standards.

2. Collaboration with HR: Works with HR to recruit, interview, select, hire, and employ an appropriate number of employees.

3. Overseeing Operations: Manages employees, handles customer complaints

4. Employee Training: Coordinates training, work schedules, and task delegation.

5. Customer Satisfaction: Ensures customer satisfaction at all times.

Responsibilities

• Ensure the smooth day-to-day running of the mobile shop.
• Open and close the store on time and maintain cleanliness and orderliness.
• Monitor cash flow, and sales transactions, and ensure accurate billing and receipts
• Supervise and motivate sales staff to meet sales targets.
• Recruit, train, and develop staff in customer service, product knowledge, and sales techniques.
• Assign tasks and create schedules to ensure efficient operations.
• Oversee customer interactions to ensure satisfaction and resolve complaints promptly.
• Train the team to explain features of mobile phones, accessories, and plans.
• Promote new products, offers, and services to increase sales.
• Track stock levels for mobile phones, accessories, and SIM cards.
• Manage orders, ensure timely restocking, and reduce excess inventory.
• Maintain accurate inventory records and minimize loss or theft.
• Build and maintain relationships with distributors and suppliers.
• Negotiate prices and deals for phones, accessories, and services.
• Ensure timely delivery of stock to avoid shortages.
• Ensure compliance with company policies and legal regulations (e.g., warranty policies, and returns).
• Maintain records of transactions, sales reports, and staff performance.
• Submit regular performance and inventory reports to senior management.
• Plan and execute in-store promotions, discounts, and events to attract customers.
• Collaborate with marketing teams for digital campaigns and local advertisements.
• Monitor the effectiveness of promotions and adapt strategies as needed.
• Stay updated on the latest mobile technologies, plans, and accessories.
• Train the team to troubleshoot and offer basic technical support to customers.
• Coordinate with service providers for post-sale issues or warranty claims.

Administrative managers oversee all support and clerical work within a company. They need to supervise day-to-day support activities, coordinate clerical tasks, and lead teams of administrative officers. They need to work with management and support staff to assess and improve administrative processes and enhance efficiency.

Key Responsibilities

• Manages a team of administrative officers, training and developing them to enhance performance
• Oversees daily support activities
• Ensures completion of all administrative tasks
• Identifies key areas of improvement, plans administrative processes, establishes guidelines, and implements protocols
• Coordinates with executive management and other managers to ensure alignment with the company’s mission, vision, core values, and objectives
• Tracks team performance and ensures quality of work is within acceptable levels

Requirements

• Minimum of 5 years experience in administrative management
• Excellent communication skills, both verbal and written
• Strong leadership skills
• Able to effectively interact with different types of people
• Excellent planning, organizational, and project management skills
• Bachelor’s degree required

-Manage all mechanics

-Manage schedules, payroll, handle customers, create invoices

-Manage suppliers, handle parts purchase, payment to suppliers

-Manage petty cash, AR and AP schedule

-Must have knowledge of tipper truck repairs and maintenance, spare parts

-Must have 5 years relevant management experience in workshops of tipper truck repairs and maintenance

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

- Provide customers with correct skin analysis and care knowledge

- Promote and provide customers with the latest product or treatment information

- Provide professional medical beauty advice, follow up on customer treatment progress and results

- Responsible for managing the daily operation of the store and monthly operating income

- Play a team spirit and work closely with different positions to achieve the company's business and sales goals

- 4 years or more of beauty/luxury management experience

- Have medical beauty knowledge and sales skills

- Have a sense of responsibility, initiative, enthusiasm, carefulness and team spirit

- Maintain a good relationship with customers and provide high-quality customer service

- Put group goals first and play a cooperative spirit

Responsibilities:

• Act as a business partner to develop and maintain relationships with clients
• Develop business strategies, review operational protocols & procedures, and evaluate effectiveness.
• Provide adequate training to improve professional knowledge, and skills.
• Assist in other ad hoc projects as assigned

Requirements:

• At least 4 years’ experience
• Strong leadership skills and people oriented.
• Well organized, strong in problem solving, multi-tasking and can work under pressure.
• Good knowledge of computer literacy, e.g., MS Office.
• Excellent written and spoken English and Chinese.

• Managing small project teams to develop, execute and complete assignments
• Organizing team roles and evaluating employee performance
• Documenting operational tasks and reporting to upper-level management
• Performing employee reviews and assessments
• Assist with new employee onboarding and training program

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Hiring, training, supervising, and evaluating employees.
• Preparing employee work schedules.
• Addressing employee disputes, questions, and concerns.
• Ensuring all staff adhere to safety standards, company policies, and procedures.
• Managing and accounting for all money-handling procedures.
• Ordering, recording, and managing inventory.
• Ensuring the shop is adequately stocked, clean, and visually appealing.
• Motivating employees to reach sales goals and provide excellent customer service.
• Handling customer complaints.

• Responsible for working closely with staff in day-to-day outlet operation

• Maintain good rapport with the staff to ensure sales targets are achieved by individual and team performance

• Ability to drive sales and willing to provides hair treatment services

• Promote brand awareness and the company’s service/ products to customers

• Handle customers' feedback professionally

• Lead and motivate staff in providing excellent service

>Good salary scheme + allowance, incentive and commission scheme too

>full staff welfare and benefits

>convenience working location ( 3 minutes walk from MRT station)

Requirements

• At least 3 years of similar experience in Beauty/ Spa/ Hair industry

• Strong communication skills and selling techniques

• Able to work on weekends and PH preferred

• Good management and service skills

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

Job Description

· Provide foot reflexology and body massage services.

· Ensure high level of service standards.

· Responsible for the maintenance of cleanliness and neatness of the facilities

· Responsible preparing the necessary treatment products, replenishment of products, towels supply etc.

· Handle customer queries and concerns efficiently and politely

Requirements

· Able to commit on weekends/public holidays

· Able to work long hours and overtime

· Minimum 1 year of relevant experience

· Able to withstand body ordour

· Pleasant personality and hardworking

Benefits

· Attractive salary

· Conducive working environment

Main Responsibilities:

· Providing relevant beauty services, sales ability is required

· Need to perform housekeeping/cleaning of facilities

Responsibilities:

• Lead and drive business growth and achieve sales revenue targets.
• Develop and implement comprehensive sales and marketing strategies to maximize market penetration and increase brand awareness.
• Manage key accounts and build strong relationships with clients and partners.
• Collaborate with internal teams to ensure alignment of sales and marketing efforts with business objectives.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of industry developments.
• Analyze sales and marketing data to measure performance and identify areas for improvement.
• Lead and mentor a team of sales and marketing professionals to drive performance and achieve targets.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Sales & Marketing, Business Administration, or equivalent.
• At least 3 – 5 years of sales/ business development experience from hospitality industry.
• Candidate with prior experience in handling corporate/ MICE account will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Assist Senior Contracts Manager in tender/contract review and finalizing the tender sum.
• Help with contract administration, progress claims, and liaise with the Client's representative on claims and variation costs.
• Compile subcontractor quotes for review and approval.
• Keep Contract Manager updated on all contractual and site matters.
• Review and verify subcontractor/supplier claims and prepare payment certificates for approval.
• Prepare final accounts and variation submissions.
• Maintain quality systems in the Contracts Department.

Requirements:

• Minimum Diploma in Quantity Surveying or equivalents.
• At least 5 years of working experience related field.
• Preferably experienced in pipe jacking works and tunnelling projects.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

• Liaise with HQ departments to develop operational strategies and plans, including systems support, in line with the strategic vision for Silver Generation Office
• Establish strong working relationships with Satellite Offices (SOs) and ensure smooth implementation of operating guidelines that enable SOs to plan, execute and calibrate their operations
• Manage timely data collection and analysis at the Cluster- and SO-level to report and track progress towards strategic goals and milestones, identify areas for improvement and develop forward plans
• Lead the identification and analysis of metrics needed to trend emerging needs of seniors, including the demands and preferences for active ageing programmes and care and support trends, to improve the existing operational model
• Synthesize insights from data and work closely with SOs to drive the translation of recommendations into business actions
• Lead the identification of competency gaps within the Cluster and work closely with Training team to address training needs
• Support project management of cluster projects, including the monitoring of progress, resource utilization, schedule, risks and issues, and coordinate and organise meetings as required
• Prepare written correspondences and presentations to brief and update management and provide administrative and resourcing support as required

Requirements

• A degree or equivalent in any field, from a recognised University
• Minimally 3-4 years of relevant working experience, preferably in similar capacity
• Able to grasp organizational strategies and plans and understand the objectives and impact to operations planning and execution
• Able to formulate guidelines and report templates for the implementation and monitoring of operational tasks by taking reference from HQ directives and planning norms
• Knowledge of how to create and apply various algorithms from database to analyse trends, sense make and identify gaps and areas that need improvement

Position: Assistant Manager/ Senior Executive, Trade Marketing (Maternity Cover)

Location: Singapore

HOW YOU WILL CONTRIBUTE AND LEARN?

· Fulfil the role of a member of the Trade Marketing department in areas not limited to the below:

o Develop, plan and manage trade marketing related functions

o Take charge of business activities aligned with objectives and in compliance with legal and policy requirements including activities executed by Trade Reps

o Manage HKTB in-house systems including the trade-related pages of DiscoverHongKong.com

· Implement effective trade tactical programs (including integrated promotions led by other function teams) via

o Develop innovative and actionable plans

o Solicit deals from partners in focus markets and Hong Kong

o Develop effective marketing plans to communicate with consumers

o Manage and motivate relevant parties in focus markets and Hong Kong

· Initiate and organise travel missions, trade briefings, travel fairs and related consumer & trade co-op programs

· Develop MICE market & business segment to generate MICE traffic to Hong Kong

· Establish and maintain rapport with travel trade through regular sales calls, product updates and other forms of engagements

· Keep up to date on market intelligence through a vigilant watch over travel trends, competitors’ activities, socio-economic, political developments in the markets of coverage and region as a whole

· Manage budgets to ensure execution of all programs are within budget. Perform accurate and timely tracking and reporting of all results and expenses

· Manage stock inventory

WHO ARE WE LOOKING FOR?

· University degree holder, preferably in Tourism, Marketing, Communications or related discipline

· Solid experience in tourism industry is a must

· Understanding of Hong Kong as tourist destination as well as prior exposures to Thailand and Vietnam markets are added advantage

· Minimum 5 years of relevant work experience is preferred

· Excellent communication, interpersonal skills

· Resourceful team player, result-oriented, self-motivated

· Able to multi-task with strong problem-solving skills

· Able to work under pressure and at hours outside the normal call of duty when necessary

· Good organisation skills, meticulous attention to details

· Proficient in MS Office applications

· Occasional travelling may be required

· Candidates with less experience will be considered as Senior Executive, Trade Marketing

LOCATION:

· The position is located in our Singapore Office

· We do not offer moving allowances from other cities

About the team you are joining

Reporting to the Regional Director Operations Safety and Security (OSS) – Asia Pacific, the incumbent will be responsible for driving activities in the Asia Pacific Region to support continuous improvement in regional aviation safety.

Specifically, the Senior Manager, Safety will be responsible for utilizing centrally coordinated IATA policies and procedures to support advancements in regional safety performance; will take a proactive role to identify new, and emerging, regional issues impacting aviation safety and, collaborating with centrally located IATA experts, determine whether these issues are systemic or local in nature; lead the delivery of regional safety initiatives to support capacity building across industry.

They will support initiatives to enhance safety throughout the region by influencing a network of high-level contacts within airlines, government authorities, air navigation service providers, airports, other international agencies, and ICAO.

About the team you are joining

Reporting to the Regional Director Operations Safety and Security (OSS) – Asia Pacific, the incumbent will be responsible for driving activities in the Asia Pacific Region to support continuous improvement in regional aviation safety.

Specifically, the Senior Manager, Safety will be responsible for utilizing centrally coordinated IATA policies and procedures to support advancements in regional safety performance; will take a proactive role to identify new, and emerging, regional issues impacting aviation safety and, collaborating with centrally located IATA experts, determine whether these issues are systemic or local in nature; lead the delivery of regional safety initiatives to support capacity building across industry.

They will support initiatives to enhance safety throughout the region by influencing a network of high-level contacts within airlines, government authorities, air navigation service providers, airports, other international agencies, and ICAO.

What your day would be like

• Leverage the IATA Safety Strategy to deliver on safety priorities, identified though IATA safety management activities and/or IATA governance groups, to achieve the timely implementation of IATA global programs or locally targeted action plans across Asia Pacific.
• Promote IATA safety policies and strategies with ICAO, Government Authorities and Agencies, Air Navigation Service Providers (ANSP) and Airport Authorities responsible for the planning, implementation and operation of air navigation and airport facilities, to deliver safety improvements.
• Identify, develop activities, and deliver safety improvement programs aimed to rectify any safety deficiencies within the region collaborating with governments, airlines, ANSPs and airports utilizing regional aviation safety forums such as RASG and APRAST. This may include the development of country specific safety strategies.
• Engage stakeholders, and actively promote, the IATA Safety Strategy around the three strategic goals relating to Safety Leadership, Safety Risk and Safety Connect to drive the:evolution of safety culture and reporting;
  prioritization of identifying and addressing safety risks;
  evolution of IATA audit programs;
  growth of a safety community, connecting all IATA airlines, across the region.
  
• Support promotion, and engagement, with the IATA Operational Safety Audit (IOSA) program whilst looking at new opportunities to expand the program.
• Support IATA's regional ground safety audit activities including the IATA Safety Audit for Ground Operations (ISAGO).
• Support IATA's regional safety data activities including the Global Aviation Data Management Program (GADM).
• Contribute to the commercial strategy and targets assigned to the region by promoting IATA products and services.
• Coordinate airline input during regional ICAO/CAA rule-making and standard-setting processes.
• Respond to tactical issues arising in day-to-day operations in the region as well as provide information and support to IATA member airlines during periods of disruption/contingency operations.

What your day would be like

· Leverage the IATA Safety Strategy to deliver on safety priorities, identified though IATA safety management activities and/or IATA governance groups, to achieve the timely implementation of IATA global programs or locally targeted action plans across Asia Pacific.

· Promote IATA safety policies and strategies with ICAO, Government Authorities and Agencies, Air Navigation Service Providers (ANSP) and Airport Authorities responsible for the planning, implementation and operation of air navigation and airport facilities, to deliver safety improvements.

· Identify, develop activities, and deliver safety improvement programs aimed to rectify any safety deficiencies within the region collaborating with governments, airlines, ANSPs and airports utilizing regional aviation safety forums such as RASG and APRAST. This may include the development of country specific safety strategies.

· Engage stakeholders, and actively promote, the IATA Safety Strategy around the three strategic goals relating to Safety Leadership, Safety Risk and Safety Connect to drive the:

· evolution of safety culture and reporting;

· prioritization of identifying and addressing safety risks;

· evolution of IATA audit programs;

· growth of a safety community, connecting all IATA airlines, across the region.

· Support promotion, and engagement, with the IATA Operational Safety Audit (IOSA) program whilst looking at new opportunities to expand the program.

· Support IATA's regional ground safety audit activities including the IATA Safety Audit for Ground Operations (ISAGO).

· Support IATA's regional safety data activities including the Global Aviation Data Management Program (GADM).

· Contribute to the commercial strategy and targets assigned to the region by promoting IATA products and services.

· Coordinate airline input during regional ICAO/CAA rule-making and standard-setting processes.

· Respond to tactical issues arising in day-to-day operations in the region as well as provide information and support to IATA member airlines during periods of disruption/contingency operations.

We would love to hear from you if you have

• Extensive aviation background/experience in positions involved in safety, operations, certification and/or regulation of civil air transport operations (strong preference given to candidates with experience as a pilot).
• Qualifications in aviation management or other relevant discipline (relevant professional qualifications may be considered in lieu of a university degree).
• A high degree of analytical skill and technical knowledge in the provision of air transport services with knowledge of ICAO standards and recommended practices, industry best practices and civil aviation operational procedures.
• An understanding of air safety investigation and/or risk-based airline auditing in a multidisciplinary environment would be beneficial.
• Comprehensive understanding of safety information sharing programs and data management methodology.
• Ability to work remotely from core safety team, based in Geneva and Montreal, to independently deliver on activities agreed upon by centrally located subject matter experts.
• Comfortable to perform under pressure to deliver outcomes upon clearly defined timelines.
• Confident to report regularly to core safety team on progress made, and challenges experienced, against pre-determined metrics for agreed objectives.
• Ability to deal with member airlines at a technical, safety and operational level with a positive approach to problem solving.
• Ability to effectively advocate across a wide range of aviation stakeholders, by promoting IATA activities and the benefits that desired outcomes will achieve, to gain industry buy-in.
• The ability to speak in public and deliver key messages to a diverse range of stakeholders.
• Diplomacy in relationships with contacts in government and other key organizations.
• Fluency in English.
• Able to travel when required whilst managing a large and dynamic workload.

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome. Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

Job Summary

The Group has announced a Productivity and Simplification programme, Fit for Growth (‘FFG’) to the market that seeks to drive efficiencies across the organisation. The programme will also enable the Bank to better take advantage of the growth opportunities that exist across the business divisions. This role sits within the Treasury Fit for Growth (‘FFG’) programme that aims to simplify, standardize, and digitise Treasurys’ processes. The role will help drive forward scalable operations and provide a platform for business growth and improved employee experience.

1. Spearhead Initiatives through the execution phase in 2025: track effectiveness of the initiatives identified; work with manager to ensure these are on track and help remediate issues identified.
2. Design Target Operating Model (‘TOM’) for the various hubs across Treasury (Liquidity, IRRBB, FTP, RRP) aligning the cluster and group models to a global consistent model.
3. Engagement with GCFO to ensure consistency of how we’re looking at FFG initiatives and ensuring Treasury is up to speed with GCFO requirements.
4. Engagement with COO partners within technology and data and analytics with a view to have an understanding of the overlap with the overall FFG initiative and identifying any further synergies from automation of processes.
5. Central Programme Governance management with GCFO partners.
6. Roles and Skillset: work on gap assessment of Treasury and GFS skills requirements vs. where we are currently and considerations to minimise/close these gaps out through training, upskilling etc.)

Strategy

• Treasury FFG representative – Work closely with hub leads in clusters to ensure local in country processes have been articulated correctly. Consider inconsistencies between regions and understand further scope of offshoring activities to our GFS partners
• Future Vision and Strategic Alignment of group and cluster processes to ensure global consistency across all treasury hubs
• Tools, Data and Analytics – leverage architecture strategy to achieve process standardization and excellence.
• Stakeholder engagement & communication – engage key stakeholders across Treasury to gather insights, build support, and effectively communicate the rationale and benefits of FFG programme.
• Process standardization and centralisation – identify opportunities to create central service functions, simplify processes and cross-functional synergies.

Business

• Ensure that sustainable long-term solutions are in place so that any gains and improvements in ways of working across Treasury are embedded and continued on an ongoing basis.
• Have in-depth understanding of FFG initiatives identified within Treasury to drive forward optimisation of investment spend.
• Design and implement best in class Country Operating Model across clusters to drive continued organisation effectiveness.
• Work closely with Treasury leaders and elected programme leads to ensure that objectives are clear, and delivery is tracked and reviewed on a regular basis.
• Partner with FFG counterparts within GCFO – identify best practices, service delivery & platform synergies and collaborate to overcome challenges

Processes and Governance

• Delivery Lead – work closely with Treasury delegates to ensure objectives are clear, and delivery is tracked and reviewed on regular basis
• Risk Mitigation – Identify potential enablers along with risks and challenges related to the Treasury FFG. Work with manager to consider controls to mitigate those and track progress throughout lifecycle of the programme.
• Design principles and framework – consider integration with the wider GCFO functions, process inconsistencies and how these can be hubbed to achieve additional scalability from the Treasury function

Qualifications

• Experience in Financial Services industry in roles involving technology transformation, change management and organisational re-design.
• Analytical skills – proficiency in data analysis and strategic thinking to drive business performance and optimise costs.
• Expert in MS Excel and Powerpoint
• Be detail-oriented and have problem-solving skills. Highly inquisitive with an ability to flex approach for different audiences and situations.
• Ability to learn is essential – being able to understand the impact across the narrative of the Bank with each new regulation, and strategic decision among others.
• Financial Acumen – strong understanding of financial principles, including budgeting, forecasting, costs analysis, and financial reporting.
• Able to work in a dynamic environment and in very fluid situations with tight deadlines
• Experience in Change Management leading large programmes of work driving transformational change.
• Experience within Group Treasury, ALM and / or Balance Sheet Management is preferred.
• Overall, evidence the key Treasury attributes of TRACE: Teamwork, Responsibility, Accountability, Communication and Execution

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

The Singapore National Employers Federation (SNEF) is a trade union of employers. Our mission is to advance tripartism and enhance labour market flexibility to enable employers to implement responsible employment practices for sustainable growth. SNEF has a membership of over 3,500 companies with a combined workforce of over 800,000.

Business Development

• Increase the enterprise adoption of Productivity Solution Grant – Job Redesign (PSG JR)
• Drive corporate sales of PSG-JR through cold calling, one-to-one engagement with companies, mass outreach events, and active follow-up on sales leads.

Marketing & marketing communications

• Work with internal and external partners to support outreach and networking events, on-line and off-line marketing to increase awareness and adoption of PSG-JR
• Identify and gather success stories on PSG-JR
• Develop and maintain up-to-date marketing collaterals for publicity of PSG-JR.

Programme administration

• Administer PSG-JR in accordance with WSG’s requirements stated in the SOP guide.
• Process applications and claims on PSG-JR via the designated grant portal adhering to established service standards

Qualifications

• Min Diploma/Degree in Business/Business Administration/Marketing/Marcom or related disciplines.
• 2 years or more experience is preferred.
• Must be articulate, and confident in promoting programmes to companies one-to-one and during mass industry events.
• Must be result-oriented, resourceful, and possess perseverance in meeting the organisation’s KPIs.

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

Hours: Mon to Thur (8.30am to 5.45pm) and Fri (8.30am to 5.15pm)

Salary: Up to S$4,800

Location: Nanyang Ave

Duration: 1 year contract (convertible / extendable)

Overview

The Assistant Manager/Senior Executive, Research Administration plays a pivotal role in supporting the administration of research projects and grants. This position involves managing budgets, coordinating with research teams, and providing comprehensive administrative support to the Associate Chair of Research.

Key Responsibilities:

• Assist the Manager (Research) in overseeing research projects and grants, including budget
  management, allocation of student assistants, and processing payments.
• Ensure all research projects comply with regulatory and funding agency requirements.
• Work closely with the Manager (Research), faculty members, and other departments to
  ensure effective project management and successful completion.
• Process grant administration requests, track changes and expenses, and maintain project
  reconciliation spreadsheets.
• Develop and maintain strong relationships with funding agencies and external partners.
• Prepare progress reports, final reports, and other documentation required by funding
  agencies.
• Compile, maintain, and manage records and filing systems for research grants.
• Update standard operating procedures (SOPs) to reflect changes in regulatory requirements
  and best practices.
• Provide administrative support to the Associate Chair of Research, including scheduling
  appointments, managing calendars, and organizing meetings.
• Assist in preparing presentations, reports, and other materials for meetings and presentations.
• Perform other administrative tasks as assigned by the Manager (Research) and Associate
  Chair of Research.

Requirements:

• Master or Bachelor’s degree, preferably with a minimum of 3 years of experience in research
  administration, including budget and grant management.
• At least 3 years of experience in research administration and providing executive-level
  administrative support.
• Proficiency in MS Office Suite and other automation software.
• Excellent communication skills with the ability to work effectively with a diverse range of
  stakeholders.
• Highly organized and meticulous, with strong attention to detail.
• Capable of prioritizing tasks effectively and managing multiple responsibilities simultaneously.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO Mobile.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy : https://www.persolkelly.com.sg/policies.

You acknowledge that you have read, understood, and agree with GO’s Terms of Use, https://go.persolkelly.com/Tac and the Privacy Policy.

If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

EA Reg. ID: R22109658 (Teng Yong Yao)

EA License No.: 01C4394

The Senior Executive Officer / Assistant Manager (Policy and Plans) will provide comprehensive planning and administrative support to the CEO, Board, and the organization.

This role is well suited for a university graduate in their first or second job role. You will be responsible for the seamless functioning of the CEO and Board’s office while supporting the development, implementation, and operational evaluation of policies, plans, and processes aimed at enhancing organizational effectiveness.

Key Responsibilities:

Administration & Governance Support:

• Provide high-level administrative support to the CEO and Board, including managing meetings, preparing agendas, and taking minutes.
• Facilitate communication between the CEO, Board, and various departments to ensure the efficient flow of information.
• Ensure proper documentation and compliance with governance frameworks and regulations, supporting the governance committee by preparing agendas and implementing governance directives.
• Handle confidential correspondence, emails, and phone calls on behalf of the CEO and Board.

Policy & Planning Support:

• Assist in the development and review of policies and plans that align with the organization’s strategic goals.
• Conduct research and analysis to inform the policy development process and ensure compliance with relevant regulations.
• Support stakeholder engagement and consultation processes to gather input and build consensus around new policies and plans.

Workplan & Project Management:

• Support the development and implementation of the secretariat's workplan, ensuring tasks are prioritized, deadlines are met, and resources are allocated efficiently.
• Coordinate innovation projects, knowledge strategy development, and performance metrics to improve organizational outcomes.

Knowledge & Innovation Management:

• Assist in developing knowledge management strategies, including capturing, storing, and sharing best practices across the organization.
• Facilitate knowledge-sharing forums and training sessions to foster a collaborative environment.
• Support the implementation of technology systems and innovation initiatives that enhance organizational performance.

Reporting & Performance Metrics:

• Assist in preparing reports, including performance dashboards and key metrics for the CEO, Board, and other key stakeholders.
• Contribute to developing and managing Objectives and Key Results (OKRs) to measure organizational performance.

Stakeholder & Relationship Management:

• Build and maintain relationships with internal teams, external stakeholders, and volunteers to ensure smooth collaboration.
• Facilitate communication to ensure that requests and queries are handled promptly and effectively.

Qualifications and Experience:

• Bachelor's degree in any discipline from a reputable university.
• Excellent Written and Presentation Skills.
• Critical thinker who can work independently and collaboratively
• Adaptable, with strong problem-solving skills and attention to detail.
• Able to handle sensitive and confidential information with discretion.
• Experience in administration, project management, policy development, strategic planning, will be an advantage.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and relevant office software.
• Proficiency in Tamil to engage with foreign staff.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth, development, and exposure to diverse projects.
• A chance to work closely with the CEO and Board to influence strategic decision-making.
• An inclusive and collaborative work culture with room for personal and professional development.
• Opportunity to make a meaningful impact on the organization and the community.

Job summary

Our client is seeking a highly skilled and experienced Senior HR Exec or Manager to lead their Human Resource Management Activities.

Key selling points

Supportive work culture that values teamwork and collaboration

Comprehensive Salary and Benefits

Reputable Retail Brand

Responsibilities:

• Administrative tasks for onboarding, new-hire orientations, leave application, issuance of letter of confirmation and exit interviews, including data entry in human resources information systems (info-tech) and audits for accuracy and compliance.
• Co-ordinate with department heads to identify staffing needs and create job descriptions.
• Administer Foreign employee pass application.
• Payroll processing and CPF/IR8A/IR21 submission.
• Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives.
• Assist in performance appraisal processes.
• Organize company events like team bonding and parties.
• Manage office maintenance activities, pantry and office supplies

Qualifications:

• Only Singaporeans
• Requires minimum of 3-5 years of HR experience
• Diploma or Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience as an HR Manager or similar HR role in a startup or fast-paced environment.
• Knowledge of HR best practices, employment laws, and regulations.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• HR certification (e.g., SHRM-CP, PHR) and knowledge of INFO-TECH systems is a plus.

Tan Choon Hau

EA Licence No:18C9251

EA Reg ID: R198883

Position:Operations Manager

• Working Hours:5 days, 8.30am- 6pm
• Salary: $5000 -$6000 + $500 transport allowance
• Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB

• Autonomy to make key decisions
• Global role

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior IT Service Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your responsibility includes:

• Handling end to end service management for EUC and infrastructure to support the business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.
• Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure,, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation
• Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
• Managing IT Incident, Problem, and change management processes across Asia
• Managing external vendors, ensuring external SLA has been met
• Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.

Experience in end User environment managing Service Level Agreement for infrastructure will be highly preferred.

Whats on offer

This is an excellent opportunity to join a leading end user environment for a global role.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB (EA: 94C3609/ R1219669)