• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers’ needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to restaurant customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

Scope of work:

The Pest Control Manager oversees pest management operations. He/She may manage multiple sites or projects concurrently and is able to manage resources effectively. He establishes operational standards and procedures for the organisation and drives the adoption of technologies for enhancing productivity and effectiveness of pest management operations. He is also involved in business development activities, including the development of proposals for getting new contracts, launch of new products and the development of marketing collaterals to grow the organisation's brand.

He is required to balance his time between planning and reviewing progress reports in office, and monitoring of work sites with the aid of technology. He is required to engage with both internal and external stakeholders as part of his work.

He is an efficient planner and operations manager, often required to manage within resource constraints. He should be an effective communicator and competent in problem solving as well as resolving conflicts. He should also be proficient in collaboration and stakeholder management to meet organisation’s goals and clients requirements.

Key Task / Responsibilities:

• Collaborate with the teams in the management of contracts and development of marketing collaterals for business development
• Participate in tender interviews, pitch meetings and/or marketing presentations to potential clients to showcase technical capability and experience
• Undertake site visits to resolve onsite challenges that may impact the scope of work or achievement of contract criteria
• Evaluate the technical and commercial feasibility of the scope of work with respect to the organisation's technical capability and commercial considerations
• Develop cost and effort estimates to draft technical and commercial proposals to bid for a tendered contract
• Attend client briefings to establish expectations, key performance indicators (KPIs), service level agreements (SLAs) and related protocols
• Conduct detailed site assessments to determine actual scope of work on site and associated risks and challenges
• Plan the requirements for manpower, materials, tools and equipment as well as supervision for the site, in consideration of budget and contract specifications
• Establish action plans to enhance the effectiveness of pest management operationsEstablish action plans to enhance the effectiveness of pest management operations
• Procure and allocate mechanised and automated equipment for pest management work
• Attend new product launches for pest management operations and service enhancements
• Plan the work schedules of teams to ensure pest management work is done effectively
• Communicate roles, responsibilities and performance expectations to supervisors in charge of the site
• Advise on technical and manpower challenges pertaining to pest management work
• Review site operations to track progress and allocate resources effectively
• Review data obtained to establish and/or review procedures, protocols and guidelines for pest management work on site
• Enforce workplace safety and health (WSH) regulations
• Assess the risks associated with pest management work on site to establish safety procedures and protocols
• Establish safety procedures, protocols and guidelines for pest management work on site
• Resolve staff conflicts, grievances and disputes
• Manage capability development of staff
• Develop plans to promote good teamwork that align with organisational core values
• Analyse and manage major incidents and emergencies in collaboration with relevant persons
• Make critical decisions to resolve major incidents and emergencies
• Review incident and emergency reports
• Manage and report incident and emergency investigations

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Job Responsibilities:

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

• Performance management
• Project management
• Coaching
• Supervision
• Quality management
• Results driven
• Developing budgets
• Developing standards
• Foster teamwork
• Handles pressure
• Giving feedback

Job Description

* Industry/ Organization Type: wood manager

* Position Title: Sales Manager

* Working Location: Tai seng

* Working Hours: Monday to Friday, 8.30 am – 5.30 pm

* Salary Package: Basic + Transport Allowance + Commission + Mobile + Variable Bonus

* 薪资范围：SGD 4000 - SGD 6000

*

Key Responsibilities

* To expand company brand name in the market

* To explore other areas of business with existing company corporate customers

* To prepare a monthly sales pipeline/sales forecast for General Manager

* To prepare quotations for all customers including overseas customers.

* To assist customer service to procure the right rates

* To make visitation to the customers for both corporate and potential customer

* To prepare a fortnightly gross profit report and shipment volume report

* To conduct briefing and training to other departments for all new business and/or lanes

* To work closely with Operation dept. to set up customer SOP and conduct briefing to all other departments involved before the start of shipment

* To assist the Finance Manager in chasing for bad debts

Responsibilities

• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Our company is a catering restaurant, and the chefs are mainly responsible for cooking Chinese cuisine, including grilled fish and Chinese stir fried dishes, as well as frying and cooking the base materials. We need some work experience to be able to independently complete cooking tasks. We need to work hard and not be afraid of hardship.

我公司是一家餐饮店，厨师主要负责中餐的烹饪，主要负责烤鱼和中国炒菜的制作，以及底料的油炸和烹饪。我们需要一定的工作经验，能够独立完成烹饪任务。需要努力工作，不怕吃苦。

Job Description & Requirements :
The role of Senior Audit Associate is to plan and execute risk-based external audits for the business, as part of the company’s statutory annual audit engagements. The Senior Audit Associate is reporting to an Audit Manager and/or Audit Partners which will conduct company annual audits from planning through to completion. Tasks will include planning the audit process, research, reviewing current processes and providing recommendations to enhance company policies and procedures.

The main role of Senior Audit Associate is responsible for the audit team and will supervise, motivate and develop the team of junior audit staff. This role is required to review the work of junior personnel, as well as developing their skills and providing training and support throughout the audit engagement.

Job Description :

1. Conduct full range of audit for SMEs from various industries;

2. Support the planning, execution, and completion of audit assignment;

3. Prepare financial statements and communicate findings;

4. Monitoring the engagement progress ensuring deadline is met;

5. Coach and train juniors to work independently;

6. Develop and maintain productive working relationship with the clients; and

7. Take ownership for delivery of high-quality audit work.

Requirement :

1. Minimum 2 to 3 years of audit or relevant work experience;

2. Candidates must possess at least a Degree or professional qualification in related field;

3. Familiar with Singapore Financial Reporting Standards and Singapore Standards on Auditing;

4. Familiar with Microsoft Words and Excel;

5. Willing to learn new system;

6. Is focused, can work on a fast-paced environment, and can handle work under pressure;

7. Well organized and has a mature mindset;

8. Is dynamic and independent at work;

9. Excellent project management skills, experience in supervising, planning, execution, and reporting on audit of financial statements prepared in accordance with SFRS requirements;

10. Advanced written and verbal communications skills; and

11. Dedication to teamwork and leadership.

Senior Cook Job description

The Senior cook will prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and staff and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer. Previous experience in a team environment and various cooking methods preferred.

That cook need to play as multitasking role he must be ready to washing vessels and cleaning kitchen environment

Duties and Responsibilities

• Setting up, cleaning, and organizing work stations

• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.

• Preparing deep fryer, utensils, and grill for shift

• Roti prate flour mixing

• Ready to cook Goring items (nasi,ikanpils,mee,kwithya,noodles)

• preparation of south indian & north indian curies

• Taking orders from wait staff or computerized system

• Cooking order according to food health and safety standards

• Recommending ideas for specials or seasonal dishes

• Handling multiple food orders at one time

• Monitoring multiple food orders as new orders arrive

• Dressing order for presentation

• Ensuring each guest order has the correct food and sides

• Delivering food order to wait staff in a timely manner

• Storing all food properly

• Sanitizing and cleaning work stations and utensils

• Reordering stock and food supplies

• Monitoring other cooks and team members

• Assisting other cooks in preparing food or helping other team members when needed

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• High school degree or equivalent

• Previous experience as a cook, or relevant work experience

• Legally able to work in establishments which serve alcohol

• Able to work early mornings, nights, and weekends

• Must pass a background check

• Able to read and write

Senior Cook Job description

The Senior cook will prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and staff and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer. Previous experience in a team environment and various cooking methods preferred.

That cook need to play as multitasking role he must be ready to washing vessels and cleaning kitchen environment

Duties and Responsibilities

• Setting up, cleaning, and organizing work stations

• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.

• Preparing deep fryer, utensils, and grill for shift

• Roti prate flour mixing

• Ready to cook Goring items (nasi,ikanpils,mee,kwithya,noodles)

• preparation of south indian & north indian curies

• Taking orders from wait staff or computerized system

• Cooking order according to food health and safety standards

• Recommending ideas for specials or seasonal dishes

• Handling multiple food orders at one time

• Monitoring multiple food orders as new orders arrive

• Dressing order for presentation

• Ensuring each guest order has the correct food and sides

• Delivering food order to wait staff in a timely manner

• Storing all food properly

• Sanitizing and cleaning work stations and utensils

• Reordering stock and food supplies

• Monitoring other cooks and team members

• Assisting other cooks in preparing food or helping other team members when needed

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• High school degree or equivalent

• Previous experience as a cook, or relevant work experience

• Legally able to work in establishments which serve alcohol

• Able to work early mornings, nights, and weekends

• Must pass a background check

• Able to read and write

Job Description

• Oversee Construction Planning, Scheduling and Tracking of projects
• Obtain inputs from project team members, contractors, suppliers and client to support the development of a baseline schedule, and subsequently to update schedule progress and forecasting
• Coordinate with QS Section on progress claims
• Oversee monthly cash flow, projection and monitoring
• Mentor engineers for daily, weekly, monthly reports
• Highlight to the Project Team any potential delay and risk claim and delay analysis
• Maintain project baseline schedule, update project schedule periodically and analyze effects of any proposed changes/additional activities on the project
• Propose recovery strategy and draft recovery schedule when required
• Produce project progress reports and narratives on project status including the production of graphs, critical paths, risks tables, etc.

Requirements

• Degree in Building Construction Management / Mechanical Engineering or equivalent
• At least 5 to 10 years of relevant experience in the construction industry preferably in water or wastewater projects.
• Good understanding of procurement, engineering and construction sequence
• Good writing and interpersonal skills
• Familiar with BIM
• Proficiency in Primavera P6 is mandatory
• Positive working attitude and ability to work in a fast-paced environment

Job Highlights:

• Fast track career progression to be outstanding leaders
• Good renumeration package
• Innovative learning and development programs

Job Descriptions:

• Perform/ review of audit working papers
• Preparation/ review of financial statements
• Supervise junior colleagues
• Perform/ review of planning and execution of audit engagements of both private and listed entities in various industries
• Work with different engagement managers and team members
• Focus on self-development and self-enhancement of professional skill sets for career progression under a mentored learning and development program

Requirements:

• Bachelor's Degree in Finance, Accountancy or Professional qualifications in Accountancy such as ACCA or ICA
• At least 2 year of related working experience
• Knowledge of general economic trends, technical and industry developments

JOB DESCRIPTION

• To manage team of Engineers and provide them technical guidance.
• To perform engineering analysis and prepare calculations complying with Project Design Criteria, codes of practises and company standards.
• To supervise drafters in the production of engineering drawings in order to develop practical and economic designs.
• To participate in the preparation of all project design deliverables including layout drawings, detail drawings, schedules, specifications, data sheets, calculations requisitions, and technical tender evaluations, in accordance with the project requirements and the company procedures and standards.
• To ensure technical integrity of design deliverables.
• To ensure that all document checking and design verification tasks have been completed in accordance with the company and project procedures before formal document issue.
• To ensure conformance with customer requirement.
• To liaise with other consultants and to co-ordinate the discipline activities with the others to achieve the overall project design objectives in the most efficient manner.
• Attend meetings as and when required and prepare minutes of meeting.
• Resolve technical problems at site by liaising with PE directly.
• Prepare tender specifications and assist team to select competent vendor
• Manage site supervisors (RE/RTO)
• Support supervisors in the day-to-day execution of projects
• Undertake learning and development on a consistent and regular basis.

QUALIFICATIONS

• Graduate or post graduate degree in Civil & Structural Engineering from a reputed university. Degree recognised by PE Board will be an advantage.
• The applicant with Professional Engineer (PE) registered is added advantage for this application
• 5 to 8 years of experience with proven track record of successful delivery in infrastructural, building or industrial projects preferably in Singapore
• Conversant with Eurocode design.
• Knowledge of BIM modelling will be an advantage.
• Good interpersonal and communication skills.
• Good written and communication skills.
• Capable of working in multi-cultural environment.

• Managing daily activities on the site.
• Attend site meeting, inspection, and monitoring of project progress with Main Con and Sub-cons.
• Ensure safe work procedures are implemented and carried out at all times to control risk.
• Perform structural analysis and design involving the preparation of calculations and structural design drawings in accordance to customers' specifications.
• Handle technical matters such as construction program, shop drawing & other submissions related to project.
• Able to read construction/shop drawings and understand detailing.

Job description

• Support Programme Governance and ensure deliverables are completed in a timely manner and as per scope using varied project delivery methodologies (Waterfall/Agile/Hybrid)
• Have a consulting mindset and able to contribute to developing framework & methodologies
• Oversee quality of Programme deliverables throughout the delivery lifecycle by performing quality assurance to facilitate adherence to standards and processes through Quality gates/SDLC governance.
• Proactively take ownership of own activities with minimal supervision and flexible in managing adhoc w
• 
  
• orkload as required
• Attend and manage meetings by preparing invites, decks, consolidating agenda items, creation & circulation of minutes and follow up on action items in a timely manner
• Able to facilitate/lead a discussion with Project stakeholders and drive specific agenda items / discussions
• Manage and oversee the reporting and able to use tracking tools of Confluence, ADO (Azure DevOps) and MS Office tools like MS PowerPoint & Excel
• Perform any additional administrative activities as required

Skillset

• Previous Experience working on Banking / Financial Services (Must have)
• Experience in Business Analysis / Project Management with exposure to planning, reporting & delivery governance
• Detail oriented and analytical, to be able to analyze situations and perform well in a dynamic environment
• Experience and exposure to different project methodologies (preferable)
• Hands-on experience on Microsoft Office tools - PowerPoint & Excel in creating reports and trackers (Must have)
• Team player and able to work collaboratively with others (Must have)
• Excellent communication (both written and verbal) and stakeholder management skills (Must have)
• About 5-10 years of experience (preferable)

Job Description

• Lead and motivate a team of hair stylists to provide excellent service to customers to meet target.
• Consulting with clients on stylistic options for their hair and listening to their needs.
• Describing different hair care products and their benefits.
• Cutting, Shampooing, Coloring, Perming and Scalp treatment.
• Selling hair care retail products.
• Building personal relationship with customers to ensure return visits.
• Adhering to salon safety and cleanliness standards.
• Managing bookings and welcoming clients into the shop.
• Managing inventory and top-up in advance whenever necessary.
• Managing attendance file and scheduling OT for those in need.

Requirements

• Have related experience in hair beauty industry.
• Passionate about hair beauty industry and keep updated on hairstyle trends and styling methods.
• Pleasant personality, easygoing, excellent communication and interpersonal skills.
• Bilingual.

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

• Plan and run physiotherapy services in the Senior Care Centre
• Conduct assessments for SCC clients during admission and periodic reviews.
• Institute an appropriate and effective client therapy treatment.
• Participate in multidisciplinary case discussions with the SCC care team.
• Contribute to formulation and follow-up of clients’ Individual Care Plan [ICP] to ensure holistic health and care coverage.
• Plan and conduct group therapy programme and activities for day care clients.
• Review and revise programme schedule when necessary to enhance quality of therapy program.
• Take charge of proper documentation of therapy records.
• Understand dementia issues and know how to manage clients who display behavioural problems [associated with onset of dementia].
• Interact to foster close and warm relationships with clients’ families and caregivers; and to exhibit with sincerity the care and respect of clients.
• Take charge of other duties which the Centre Manager may assign from time to time.

Job Requirements and Qualifications:

• Bachelor degree or Diploma in Physiotherapy
• Qualified and registered with AHPC [Allied Health Professions Council].
• Minimum 3 years of working experience in a hospital or eldercare institution; preference is for a candidate with working experience in a community setting.
• Good communication and interpersonal skills.
• Possess a passionate disposition to interact with frail seniors.

Please send your resume in MS WORD apply via APPLY NOW indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

Subscribe to our Telegram channel for latest job vacancies: pcfsparklecare

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.”

What you get to do in this role:

• Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
• Work with regional sales managers to prioritize regional Solution Consulting efforts
• Assign resources to sales opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organization
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

You will play a pivotal role in the Heart Protection theme of the National Heart Research Institute of Singapore (NHRIS) at the National Heart Centre of Singapore (NHCS). Your responsibilities will include:

· Leading, executing and managing a public-private partnership programme.

· Initiating and coordinating key processes of the programme in collaboration with Principal Investigators.

· Providing valuable intellectual contributions and strategic insights for the overall programme and its projects.

· Engaging and managing key stakeholders, both internal and external, across hospitals, research institutions, and industry partners.

· Overseeing administrative tasks such as facilitating meetings, managing agreements, generating reports, and budgeting to ensure the smooth operation of the programme

Job Requirements

- Degree in Science, Health Science or its equivalent with a strong background in molecular and cell biology

- Minimum 1 - 2 years’ relevant work experience in healthcare or research setting

- Experience in managing budgets and supervising junior staff

- Relevant project management certification and familiarity with A*STAR reporting requirements would be an advantage

- Demonstrated project management experience, preferably in laboratory and finance management

- Experience in preparing and submitting grant proposals, including knowledge of grant variations, submissions, and reporting

- Able to work independently, coupled with effective problem-solving and organisational skills

- A capable leader who can guide the team, monitor progress, supervise, and manage collaborative research activities

Responsibilities:

• Lead technical team in BIM operations from setting up of project to modelling to troubleshooting of model issues to ensure timely delivery of BIM model for Client’s design reviews, statutory submissions and tender documentation
• Develop project BIM execution plans, coordinate and resolve issues arising from BIM operations with other consultants
• Ensure quality and standard of BIM workflow and deliverables are met by the project team
• Review all BIM supporting infrastructure & software of the office and recommend improvement plans
• Responsible for supervising and training of BIM department
• Setting up of Corenet X workflow within the office

Requirements:

• Minimum 8-10 years’ relevant experience
• Certificate from BCA BIM modelling course or equivalent
• Diploma or Degree in Architecture / BIM or equivalent
• Demonstrate ability to follow instructions and execute and adapt to new process procedures and workflows

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Description

We are seeking an experienced Senior Business Systems Analyst or Project Manager to join our team of developers and business analysts. This role is critical for driving high-impact projects and supporting our team in achieving exceptional results. The ideal candidate will bring strong stakeholder management skills, coupled with a proactive approach to team collaboration and problem-solving. We’re looking for someone who can enhance our team's productivity, foster engagement, and contribute to a dynamic, collaborative environment.

Responsibilities

• Stakeholder Engagement: Act as the primary point of contact for various stakeholders across the organization, ensuring clear, consistent, and effective communication.
• Project Management: Lead projects from inception to completion, ensuring timely delivery and alignment with strategic objectives. Manage resources, timelines, and budgets while balancing competing priorities.
• Requirements Gathering & Analysis: Collaborate with business analysts to deeply understand stakeholder requirements, translating them into actionable plans for developers.
• Team Collaboration: Work closely with developers and analysts, providing support, feedback, and guidance to ensure optimal team productivity and morale.
• Problem Solving: Address project-related challenges with a solution-oriented mindset and maintain composure under pressure.
• Risk Management: Identify, assess, and manage risks to minimize impact on project timelines and outcomes.
• Process Improvement: Continuously evaluate and refine processes to increase efficiency and team engagement.
• Reporting & Documentation: Generate detailed reports on project status, milestones, and budget. Maintain accurate and accessible documentation.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Minimum 8 years of experience in project management or business systems analysis.
• Proven track record in stakeholder management, with demonstrated ability to handle complex or challenging personalities.
• Strong communication skills, with the ability to convey complex ideas clearly and concisely to stakeholders of all levels.
• Experience leading cross-functional teams in a collaborative environment.
• Relevant certifications (PMP, CBAP, or similar).
• Experience with Agile and Waterfall project methodologies.
• Familiarity with JIRA, Confluence, MS Project and other Project Management tools
• Experience with Product Information Management (PIM) Solutions
• Experience in Salesforce and other Enterprise CRM platforms
• Background in the higher education sector, with an understanding of its unique challenges and requirements.

EA Number: 11C4879

About the team

The PreSales Partner Solutions Engineering organization guides Partners toward excellence as technical Cloudflare champions. As a member of the Partner Solutions team, you are a technical thought leader and trusted advisor. Partner Solutions develops technical Cloudflare champions within the Partner ecosystem, guides Partner technical sellers through their Cloudflare journey to build & grow Partner Practices, and collaboratively celebrates joint successes.

What you’ll do as a Senior Manager, Partner SE in APJC

You will play a pivotal role in driving our partner technical strategies, enhancing partner capabilities, and contributing directly to the success of our partnerships. In this role, you will guide Channel partners through their Cloudflare journey with your strong leadership, technical, and business acumen as well as lead, mentor, and develop a team of Partner Solutions Engineers to deliver technical coverage aligned with our Partner Program.

The Partner Solutions team engages with Partners to provide expert technical guidance and expertise, including leading technical discussions, demos, and presentations to partners and their clients. Your team will collaborate with partners on solution design, integration, and implementation, as well as provide hands-on technical assistance during offer development and integration.

To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of partner and customer success should drive you through the entire organization as you seek out and advise your team on how to provide scalable technical coverage for partner needs.

Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to roll up your sleeves and get your hands dirty.

On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other, and you will be an integral part of driving that culture. As a Partner Solutions Engineering Manager at Cloudflare, you will be part of a diverse group of technically minded folks working together to bring our technology through Cloudflare’s Partner Network to end customers.

Reporting to the Global Director of Partner Solutions, you will be responsible for the performance and development of your team of Solution Engineers, ensuring team growth, operational efficiency, and collaboration with the Revenue organization to expand and strengthen our Partner ecosystem.

Specifically, we are looking for you to:

• Build and lead your team with clarity, authority and empathy. Create an environment of psychological safety, where collaboration is expected and encouraged and where innovation and creativity thrives.
• Apply your technical background, excellent communication, and presentation skills to build strong relationships with partners and team members.
• Directly contribute by engaging hands-on with partners to drive partner success and guide them through their Cloudflare partner journey.
• Articulate and demonstrate the execution of your team vision and strategy, internally and externally. Foster team collaboration.
• Be focused on coaching and developing your team for both functional and technical skills.
• Manage & report on complex technical projects, cross-functional initiatives, and operational progress, including partner development metrics.
• Exemplify and support the navigation of building technical partner practices by partnering with your peers in the Revenue organization, engaging with your team to drive successful partner journey experiences
• Represent Solutions Engineering, building relationships with key business partners and stakeholders. This will include peer SE Leaders, Sales Leadership, Product, Support, and Engineering. Leverage these relationships to ensure the success of Cloudflare, our Partners and our Customers.

Examples of desirable skills, knowledge and experience

• Experience managing technical sales with customer and through partners:Driving technical wins
  Assisting with technical validation
  
• Experience with or curiosity in any the core industry components of Cloudflare solutions (and passion to learn more):SASE concepts and Zero Trust Networking architectures
  Internet security technologies including DDoS mitigation, Firewalls, VPN
  HTTP technologies including reverse proxy (e.g., CDN), forward proxy (e.g., Secure Web Gateway)
  Workflow from user to application, including hybrid cloud architectures and serverless application development
  

We know that the ideal candidate may not have all of the above skills on Day 1 and we’re committed to developing and investing in the right person for the role.

Role and Responsibilities:

• Oversea the Program Management Office, PMO for National Programme
• Champion annual work planning reviews with stakeholders, from budget to agreement with users
• Manage and operationalize demand management process with rigor in governance & compliance
• Streamline SAP reports for end-to-end delivery performance KPIs, from demands utilisation to projects closure
• Report and analyze delivery balance scorecard KPIs, including budget utilization and highlight any areas of concerns and work with stakeholders for resolutions
• Establish and implement standards and guidelines on project management practices, costing etc; couple with on-going operational efficiency improvement within PMO functions
• Provide training and guidance related to project management standards and project monitoring
• Initiate & implement process improvements to aid demand and delivery fulfillment, marksmanship & performance dashboard
• Support program/project audits

Requirements:

• Programme management experience; preferably in managing programmes in a large-sized organization operating in a highly complex environment.
• Proficient in Microsoft Office Excel & Automation, MS SharePoint Workflow Automation; hands on Tableau reporting will be advantageous
• Proficiency in Tableau Reporting will be advantageous
• Ability to think strategically; understand, interpret and apply policies as it applies to IT enablement; apply analytical and creative problem solving skills.
• Well-developed communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.
• Proven ability to initiate, manage and report on programme activities and identify issues affecting the performance outcomes of the project.
• Effective information-gathering, through meeting facilitation, one-on-one interactions and/or observations
• Experience with documentation work products including manuals, SOPs, training aides and process documents
• Ability to manage multiple project activities at the one time and excellent prioritisation skills.
• Excellent professional written and verbal communication skills, plus effective interpersonal skills.
• An active Project Management Professional (PMP) certification (or ability to obtain within 6 months)
• Experience with project management methodology and knowledge of the system development life cycle (SDLC)
• Degree holder with 10 to 12 years of relevant working experience or Diploma holder with more than 15 years of relevant working experience