Responsibilities:

• Support the Project Director (PD) in project functions, including project management, site management, and risk control to achieve project goals.
• Lead and mentor the project team by setting guidelines, providing advice, and supervising as needed.
• Oversee all project management activities from planning and coordination to completion within budget, schedule, and quality standards.
• Assist PD in compiling project progress reports (e.g., Monthly Report, VO Management, EOT Assessment, Project Progress Updates).
• Monitor the project schedule and manage daily operations, setting short- and long-term goals, coordinating with other contractors.
• Conduct technical reviews to ensure contract compliance and adherence to completion timelines.
• Liaise with clients, consultants, and contractors, attending regular meetings to ensure project progress.
• Supervise site labor and subcontractors, resolving construction issues as they arise.
• Oversee quality control, safety, and EHS practices on-site, identifying high-risk activities before construction and approving Method Statements.

Requirements:

• Degree in Civil Engineering or equivalent, recognized by the Singapore Professional Engineers Board (PEB).
• At least 10 years of experience in the construction industry.
• Experience in LTA, roadworks, MRT, and viaduct projects.

_____________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities

• Ensure the smooth day-to-day running of the mobile shop.
• Open and close the store on time and maintain cleanliness and orderliness.
• Monitor cash flow, and sales transactions, and ensure accurate billing and receipts
• Supervise and motivate sales staff to meet sales targets.
• Recruit, train, and develop staff in customer service, product knowledge, and sales techniques.
• Assign tasks and create schedules to ensure efficient operations.
• Oversee customer interactions to ensure satisfaction and resolve complaints promptly.
• Train the team to explain features of mobile phones, accessories, and plans.
• Promote new products, offers, and services to increase sales.
• Track stock levels for mobile phones, accessories, and SIM cards.
• Manage orders, ensure timely restocking, and reduce excess inventory.
• Maintain accurate inventory records and minimize loss or theft.
• Build and maintain relationships with distributors and suppliers.
• Negotiate prices and deals for phones, accessories, and services.
• Ensure timely delivery of stock to avoid shortages.
• Ensure compliance with company policies and legal regulations (e.g., warranty policies, and returns).
• Maintain records of transactions, sales reports, and staff performance.
• Submit regular performance and inventory reports to senior management.
• Plan and execute in-store promotions, discounts, and events to attract customers.
• Collaborate with marketing teams for digital campaigns and local advertisements.
• Monitor the effectiveness of promotions and adapt strategies as needed.
• Stay updated on the latest mobile technologies, plans, and accessories.
• Train the team to troubleshoot and offer basic technical support to customers.
• Coordinate with service providers for post-sale issues or warranty claims.

Administrative managers oversee all support and clerical work within a company. They need to supervise day-to-day support activities, coordinate clerical tasks, and lead teams of administrative officers. They need to work with management and support staff to assess and improve administrative processes and enhance efficiency.

Key Responsibilities

• Manages a team of administrative officers, training and developing them to enhance performance
• Oversees daily support activities
• Ensures completion of all administrative tasks
• Identifies key areas of improvement, plans administrative processes, establishes guidelines, and implements protocols
• Coordinates with executive management and other managers to ensure alignment with the company’s mission, vision, core values, and objectives
• Tracks team performance and ensures quality of work is within acceptable levels

Requirements

• Minimum of 5 years experience in administrative management
• Excellent communication skills, both verbal and written
• Strong leadership skills
• Able to effectively interact with different types of people
• Excellent planning, organizational, and project management skills
• Bachelor’s degree required

- Provide customers with correct skin analysis and care knowledge

- Promote and provide customers with the latest product or treatment information

- Provide professional medical beauty advice, follow up on customer treatment progress and results

- Responsible for managing the daily operation of the store and monthly operating income

- Play a team spirit and work closely with different positions to achieve the company's business and sales goals

- 4 years or more of beauty/luxury management experience

- Have medical beauty knowledge and sales skills

- Have a sense of responsibility, initiative, enthusiasm, carefulness and team spirit

- Maintain a good relationship with customers and provide high-quality customer service

- Put group goals first and play a cooperative spirit

Responsibilities:

• Act as a business partner to develop and maintain relationships with clients
• Develop business strategies, review operational protocols & procedures, and evaluate effectiveness.
• Provide adequate training to improve professional knowledge, and skills.
• Assist in other ad hoc projects as assigned

Requirements:

• At least 4 years’ experience
• Strong leadership skills and people oriented.
• Well organized, strong in problem solving, multi-tasking and can work under pressure.
• Good knowledge of computer literacy, e.g., MS Office.
• Excellent written and spoken English and Chinese.

• Managing small project teams to develop, execute and complete assignments
• Organizing team roles and evaluating employee performance
• Documenting operational tasks and reporting to upper-level management
• Performing employee reviews and assessments
• Assist with new employee onboarding and training program

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Hiring, training, supervising, and evaluating employees.
• Preparing employee work schedules.
• Addressing employee disputes, questions, and concerns.
• Ensuring all staff adhere to safety standards, company policies, and procedures.
• Managing and accounting for all money-handling procedures.
• Ordering, recording, and managing inventory.
• Ensuring the shop is adequately stocked, clean, and visually appealing.
• Motivating employees to reach sales goals and provide excellent customer service.
• Handling customer complaints.

JOB DESCRIPTION

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

JOB REQUIREMENTS

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

• Leading: Setting goals and objectives for the team, and motivating them to meet them
• Planning: Creating and implementing business strategies, and developing improvement plans
• Staffing: Hiring and training employees, and assisting with new employee onboarding
• Organizing: Organizing employee schedules, and ensuring compliance with company policies and procedures
• Monitoring: Monitoring and evaluating employee performance, and providing feedback
• Managing: Managing budgets and resources effectively, and handling customer inquiries
• Collaborating: Collaborating with cross-functional teams, and resolving conflicts between team members

Job Description & Requirements

1. Supervising and Managing: Supervises the customer service team, ensuring high standards of service and compliance with company standards.

2. Collaboration with HR: Works with HR to recruit, interview, select, hire, and employ an appropriate number of employees.

3. Overseeing Operations: Manages employees, handles customer complaints

4. Employee Training: Coordinates training, work schedules, and task delegation.

5. Customer Satisfaction: Ensures customer satisfaction at all times.

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

JOB DESCRIPTION
Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.


JOB REQUIREMENTS
2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

Key Responsibilities:

• Lead and supervise the service crew to ensure smooth daily operations.
• Provide excellent customer service and resolve guest concerns promptly.
• Train and mentor new team members, fostering a supportive work environment.
• Ensure compliance with safety, hygiene, and quality standards.
• Assist in inventory management and maintaining supplies for service.
• Collaborate with the management team to improve service efficiency.

What We’re Looking For:
✔ Previous experience in a service role; leadership experience is a plus.
✔ Strong interpersonal and communication skills.
✔ A positive attitude and ability to motivate a team.
✔ Ability to multitask and work in a fast-paced environment.
✔ Flexibility to work shifts, weekends, and holidays.

Responsibilities:

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Preparing and presenting employee reviews.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Completing tasks assigned by the general manager accurately and efficiently.

Requirements:

• High school or equivalent education level.

• Stable work history.

• Must be self-motivated and possess the desire for self-development.

• Have the ability to work autonomously when required.

• Be a team player.

• Be dedicated to customer satisfaction and a great customer experience.

• Must work on weekend and public holiday

Design & Development:

• Conceptualize, sketch, and develop collections that reflect Chello's feminine and elegant aesthetic.
• Conduct research on fashion trends, customer preferences, and market demands to create commercially viable designs.
• Select fabrics, trims, and materials that align with the brand’s quality and design standards.
• Create seamless patterns.

Collaboration:

• Work closely with the creative, marketing, and production teams to ensure cohesive storytelling across campaigns and collections.
• Collaborate with factories and suppliers to ensure accurate execution of designs.
• Partner with the ecommerce and marketing teams to highlight product features and unique selling points.

Sampling & Production:

• Oversee the development of prototypes and ensure timely delivery of samples.
• Conduct fit sessions and make necessary adjustments to achieve the desired silhouette and functionality.
• Ensure designs meet quality standards and align with customer expectations.

Trend Analysis & Innovation:

• Stay updated on fashion and textile trends, especially in feminine and elegant styles.
• Innovate and bring fresh ideas to the table while maintaining the brand’s core identity.
• Monitor competitor offerings and identify opportunities for differentiation.

Brand Alignment:

• Ensure all designs are in harmony with Chello’s vision of empowering women through elegant and versatile fashion.
• Uphold the brand’s commitment to quality, sustainability, and mindful design.

Key Skills & Qualifications:

• Educational Background: Degree or Master in fashion design or a related field.
• Experience: 2+ years of experience in designing women’s apparel, with a strong portfolio showcasing feminine and elegant designs. We welcome fresh grad too.
• Technical Skills: Proficiency in design software (e.g., Adobe Illustrator, Photoshop, CLO 3D).
• Creativity: Strong ability to conceptualize and translate ideas into wearable fashion.
• Knowledge: Deep understanding of fabrics, pattern-making, and garment construction.
• Aesthetic Sensibility: Exceptional taste and eye for feminine and timeless styles.
• Attention to Detail: Meticulous approach to design, sampling, and production.
• Communication Skills: Strong ability to articulate design concepts and collaborate effectively with teams and suppliers.

Preferred Qualifications:

• Experience working in a women’s fashion brand with a focus on elegant styles.
• Knowledge of sustainable and ethical design practices.
• Understanding of the Southeast Asian fashion market and customer preferences.

Senior/Manager - Corporate Sales (Higher Education & Academic Libraries)

Booksmart Distribution Pte Ltd is a leading, fully integrated book distributor, transforming the way books are manufactured, purchased, and delivered across Asia. With an unmatched level of vertical integration, we are able to offer an efficient and highly reliable service to higher education institutions, academic libraries, and educational organizations throughout the region.

As part of our strategic growth plans, Booksmartis launching a new corporate sales team, a key driver of our continued success. We are seeking a highly motivated and dynamic Sales Manager to lead and drive our corporate sales efforts in the higher education and academic library sectors. This is a unique opportunity to shape the future of our sales operations while playing an integral role in the company’s expansion and growth.

What you’ll be doing:

• Lead the development and execution of the corporate sales strategy, focused on expanding Booksmart’s presence in the higher education and academic library sectors
• Drive revenue and profit growth in this key business area
• Build and nurture long-term relationships with university libraries, academic institutions, and educational organizations to ensure continued success and expansion
• Identify new business opportunities while fostering existing client relationships to maximize sales potential and secure repeat business
• Collaborate with cross-functional teams, including marketing, operations, and customer service, to enhance product offerings and improve customer satisfaction
• Stay ahead of market trends, competitor activities, and customer needs to ensure Booksmart remains well-positioned in the evolving market
• Provide regular sales performance updates, market insights, and business progress to senior leadership.

What we’re looking for:

• Bachelor degree in Business, Sales, Marketing, or a related field is preferred
• At least 5 years’ of relevant experience and proven success in corporate sales, ideally within the higher education, academic library, or publishing sectors
• Knowledge of the Asia-Pacific higher education and academic library market is highly desirable
• Strong leadership and team-building skills, with the ability to inspire and lead a sales team to achieve ambitious targets
• Targets-driven with demonstrated success in sales strategy development and execution
• Excellent relationship-building skills, particularly with senior decision-makers and academic stakeholders
• Excellent communication and presentation skills, both written and verbal

Markono is committed to fostering and cultivating a diverse and inclusive workplace. We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today’s corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions. Join us and thrive!

You will manage a grant administered by Sector Funds, and the job scope includes:

• Working with community care partners to identify opportunities, develop strategies and scope proposals on developing/enhancing services and building organisational capabilities, so as to better serve seniors and clients.
• Analysing data to assess the impact of funded projects, identify opportunities to develop resources to support community care partners at scale, and improve grant design and administration.
• Assess funding proposals, and work with community care partners to improve impact of funded projects.
• Develop requirements for, and assist in project managing the development of, a grant management IT system.

Job Requirements:

• A degree, with disciplines in health or the social sciences preferred.
• Strong analytical, planning and problem-solving abilities.
• Good team player and strong interpersonal skills, with the ability and curiosity to learn more about the various stakeholders' concerns.
• Self-starter, meticulous, adaptable to changes and strong ability to manage multiple tasks concurrently.
• Strong command of English, and proficient in Microsoft Excel.

This position will be part of the Policy and Systems Management team, oversees the launch of new schemes from design to process development and implementation. The team is also responsible to drive inter-agency and cross-division projects to improve government’s financial support to patients and their caregivers.

1. Policy & Analytics

• Lead policy related discussions with MOH and other agencies; coordinate the launch of new policies in partnership with internal and external stakeholders.
• Perform review of existing policies and procedures, identify gaps and suggest improvements to existing process supported by data.
• Provide staffing support.

2. Project management

• Participate in cross-agency projects to improve government’s support to patients. Represent the division in the workgroup discussions and involve in the project planning process.
• Responsible for the development and delivery of assigned projects, monitor the activities, and lead change management effort to support the implementation.
• Review and improve the existing processes to achieve cost-effectiveness and productivity gain.

Job Requirements

• Bachelor degree with 3 years of relevant experience from public sector organizations.
• Experience in managing cross-agencies projects, process planning, change management and reporting would be advantageous.
• Self-starter with the ability to work independently and as part of a team. Good interpersonal skills to work across multiple stakeholders.
• Able to handle ambiguity, strong analytical skill and effective time management to meet project timeline.

Who you are:

You have our customers’ best interests at heart. It is you they look to for counsel when making decisions about their finances, big or small. Every decision of theirs matters to you, simply because it matters to them.

You see yourself as a companion on our clients’ journeys toward achieving their life goals. Given that no journey is ever the same, you take great care (and pride!) in tailoring your financial advice to meet each client’s unique needs and requirements.

You’re self-motivated, and always on the lookout for opportunities to grow – whether it is keeping up to date with industry trends, expanding your skill set, or building your network of customers through tele-prospecting, virtual or in-person interactions and customer outreach programmes. You are knowledgeable about the banks' products and services and can recommend financial planning solutions that address your customers' needs. With such drive and tenacity, it’s no surprise that you’re consistently meeting your personal goals and targets.

Last but not the least, you’re focused on building long-term relationships with our customers. It forms the foundation to all that you do. You seize every opportunity to excite new and existing clients by bringing them investment ideas and insurance solutions to help grow their wealth and protect their futures.

To you, clients come first (and we like that).

Your background:

• You have a Bachelor's degree from a recognised university or a diploma from a local polytechnic.
• You are interested in financial planning or wealth management. Prior work experience is not a requirement.
• You enjoy interacting with people, are a good communicator and able to conduct yourself professionally.
• You are willing to work on a flexible schedule that includes weekends.
• Candidates with more years of relevant financial advisory experiences will be considered for Senior Wealth Planning Manager or Deputy Team Head job position.

What we offer:

• We offer attractive remuneration and a comprehensive benefits package.
• We also have a recognition program that provides qualifying employees the opportunity to travel to exciting overseas destinations.
• We will provide you with structured training and on-the-job training to help you develop the skillsets you need for a career in financial planning and wealth management.
• We have digital capabilities that enable hybrid work, giving you the ability to work from anywhere (from the branch/office, from home, while out meeting customers).

Ready to apply? Take the next step.

• Click on the link below to apply and receive an email notification from our AI Chatbot, JIM within 2 hours.
• Interact and complete the mandatory assessments on JIM.
• You will be invited for a face-to-face interview with our Branch Manager and HR if you are shortlisted.

Responsibilities:

• Assist Senior Contracts Manager in tender/contract review and finalizing the tender sum.
• Help with contract administration, progress claims, and liaise with the Client's representative on claims and variation costs.
• Compile subcontractor quotes for review and approval.
• Keep Contract Manager updated on all contractual and site matters.
• Review and verify subcontractor/supplier claims and prepare payment certificates for approval.
• Prepare final accounts and variation submissions.
• Maintain quality systems in the Contracts Department.

Requirements:

• Minimum Diploma in Quantity Surveying or equivalents.
• At least 5 years of working experience related field.
• Preferably experienced in pipe jacking works and tunnelling projects.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.

We’re currently looking for a high caliber professional to join our team as Vice President, Business Senior Manager in our Deposits Business Execution Team based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

In this role, you’re expected to :

• Drive strategic projects globally from conception to completion based on the Deposit business’s key priorities. Partner directly with various groups within and outside of the Deposits team to analyze data and develop recommendations on high-priority strategic initiatives.
• Lead ongoing simplification initiatives (i.e. report simplification, etc.).
• Engage in cost management activities, such as validating spending and cost saving initiatives, monitoring savings initiatives and expenses, as well as monitoring consistency between financial information, productivity information and HR reports.
• Support the Technology Book of Work planning process across the Deposit team and monitor execution on an ongoing basis.
• Support key local initiatives in APAC.
• Support CEAM and process mapping activities globally for the Deposit team.
• Develop monthly metrics to monitor and measure impact of achievement to goals.
• Engage in monitoring and execution of regulatory and IA deliverables – identifying challenges early on and providing solutions cross-teams.
• Drive continuity of business and records management work for Deposits.
• Partner closely on Transformation and Consent Order related work within the team to ensure that issues are raised early, and progress is on track for delivery.
• Support the development of materials for Quarterly Business Reviews and strategy/financial updates.
• Manage ad-hoc requests from the central teams, functional partners, and the Head of Wealth Deposits and Balance Sheet.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years of relevant experience in financial services
• A self-starter, extremely organized, motivated and able to work independently
• Strategically minded with track record of execution excellence
• Knowledge of key business management activities including headcount management, budgeting and financial acumen
• Hands-on orientation with the demonstrated ability to set up internal processes to communicate and resolve issues
• Able to engage with senior leaders clearly and concisely. Excellent communication skills required in order to communicate complex messages succinctly and influence a range of audiences
• Ability to prioritize work and manage many tasks at once
• Ability to exercise independence of judgement and autonomy
• Knowledge of the Wealth business preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

At OCBC we are constantly on the lookout for exceptional individuals to join our team. As Singapore’s longest established local bank, we have a global network of more than 450 branches and representative offices in more than 15 countries and territories. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. If you have passion, drive and the will to succeed, rise to the challenge today!

As a Premier Banking Relationship Manager, your roles & responsibilities will include:

• Actively acquire and prospect new Premier Banking Offshore customers from the North Asia market (with a focus in Taiwan).
• Strong network in the Taiwanese community to hunt and grow customers in respective market.
• Develop and strengthen their relationships with the Bank in accordance with relevant business goals.
• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing affluent customers through professional consultative financial analysis.
• Up-sell, cross-sell and provide regular market information updates and trend analysis to these customers.
• You will also ensure superior customer service and contribute to the overall customer experience of Premier Banking.

Requirements:

• You should have minimum 5 years of sales experience in the banking and financial services industry, preferably in managing the affluent segment, and show consistent sales performance.
• You must have experience in covering the North Asian markets with a focus in the Taiwan market.
• Recognised university degree and possess CMFAS certification (RES1B, RES2B, RES5, CM-EIP, CM-SIP, M8, M8A, M9, M9A, HI).
• Sound knowledge of banking products and services including investment products such as unit trusts, bancassurance and treasury products.
• Multi-lingual and must be able to communicate effectively with Mandarin-speaking customers.
• You exhibit strong interpersonal, communication skills and good at tele-consulting.
• It is essential for candidates to be creative and possess the initiative, drive and ability to work independently and in a team.
• You have the drive to succeed and is focused and disciplined to achieve the sales quota and revenue.
• Willing to travel for business.

JOB SUMMARY

• The purpose of the role is to manage delivery of regulatory requirements and support governance and control within the OCIR and FMI function in Group Resilience. The individual supports the Head of OCIR & FMI and will work closely with key stakeholders in Group and Regional Resilience teams, across Business and Functions, Operational Risk, Recovery and Resolution Planning (RRP) and other functions to ensure that the requirements of the regulations are monitored and delivered effectively so as to maintain ongoing regulatory compliance.
• Operational Continuity in Resolution is a key element of the broader Recovery and Resolution Planning initiative, the G20 Financial Stability Board’s effort to eliminate the problem of “Too Big to Fail” Banks. OCIR & FMI aim to ensure that in a Resolution Scenario, Standard Chartered can run on in an orderly fashion until it’s restructured, without negatively impacting the financial system or the wider economy of the countries we operate in.
• For FMIs specifically, this role will require engagement with Transaction Banking, Retail Banking, Financial Markets, Technology & Operations to ensure the resolution readiness of our key clearing and settlement arrangements both internally and externally. Additionally, engagement will be required with our key functional stakeholders in Technology, Operations, Treasury, Risk, Finance and Compliance to support our deliverables.
• Contract Duration - 12 months

RESPONSIBILITIES

Strategy

• Support TTO Strategy in whatever we undertake and for our deliverables i.e. improving client experience and ROTE

​​​​​​​Business

• Understand and continuously improve data sources to provide regular reporting of key OCIR and FMI metrics driving engagement, risk management and deliverables
• Partner with the FMI Owners to support contingency planning for our critical and high priority FMIs

Processes

• Support regulatory engagements and country regulatory requirements, e.g. BoE/PRA bilateral meetings, bi-annual CMG, etc.
• Support OCIR main processes which include Critical Economic Functions (CEF) assessment, maintenance of the OCIR Service Catalogue and OCIR & FMI Playbook and Scenario Testing
• Support strategic change initiatives for OCIR, FMI and Group Resilience
• Drive continuous improvement initiatives for process efficiency and supporting customers/stakeholders

People & Talent

• Considering a significant dependence on stakeholders for the deliverables, to ensure effective and collaborative engagement, living the value of “better together”. Being a relatively senior member of the team, need help grow the team both in Singapore and GBS Malaysia.
• Risk Management
• Drive the design, monitoring, review and reporting of risk and controls within the OCIR Function aligned to the Operational and Technology Risk Type Framework (O&T RTF). Report any non-compliance to senior management and Non-Financial Risk Committees (NFRC) through periodic metrics, residual risk assessment and treatment plans.
• Support the actions for the 6 pillars of OCIR and the 5 principles of FMIs for ensuring the continuity of operations in a resolution scenario:
• Critical Economic Functions (CEFs) and Core Business Lines (CBLs)
• Service catalogue – a database covering bank’s operating model and the recording of dependencies
• Playbooks – a set of actions to be taken during a resolution scenario
• Financial resilience – support through adequate financial resources to support continuity of critical functions
• Contracts readiness to ensure our critical third parties and property leases continue to provide services and access respectively
• FMIs – continuity of critical clearing and settlement arrangements along the 5 principles (inventory of FMIs, criticality assessment, mapping, usage and contingency planning)

Governance

• Support the implementation of Client Service Resilience Policy and ensuring OCIR mandatory control statements are included in the policy, with control assessments implemented.
• Drive the creation of OCIR Standards aligned to ERMF and engage Business and Functions to ensure OCIR & FMI roles and responsibilities are understood and appropriately implemented and supported
• Provide inputs and help drive engagement with RRP for managing resolvability for the bank and ensuring the interlinkages across barriers is managed.
• Support interpretation and impact analysis of emerging regulations
• Build and ensure delivery of workplans to enable regulatory compliance

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group Businesses and Functions
• Country CEOs and Business Teams
• Group Resilience
• Group and Country COOs
• Global and Country Process Owners
• Group and Country Recovery & Resolution Planning teams

Our Ideal Candidate

• 10 plus years relevant experience, within the financial services and with good understanding of resolution, resolvability and resilience regulations
• Understanding of Standard Chartered Group’s Businesses, footprint, and operating model
• Strong knowledge of Operational and Technology Risk Type Framework, risk governance and controls will be preferred. Well versed in the RCSA end-to-end process.
• Ability to engage and influence stakeholders across Businesses, Functions and Countries
• Excellent written and verbal communication skills to communicate with Business and Functions, Group and Regional stakeholders. Confident in communicating with senior management
• Experience with ‘agile’ ways of working and be comfortable working in ambiguity
• Strong analytical skills and ability to analyse, prioritise, make decisions while working with tight timeframes
• Must be a self-starter who is able to initiate and successfully drive programmes and projects to completion with minimum management supervision.
• Contract Duration - 12 months

Role Specific Technical Competencies

• Knowing and understanding the bank’s organisation structure, products and policies, especially operational risk
• Stakeholder Engagement
• Communication
• New ways of working
• Analytical and data quality framework

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution.

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons con

Job description:

• Provide leadership, guidance, and support to team members, fostering a positive and productive work environment.
• Oversee the day-to-day operations, including workflow management, task prioritization, and resource allocation.
• Contribute to the development of departmental goals, objectives, and strategic initiatives in alignment with overall company objectives.
• Develop and implement efficient processes and procedures to streamline operations and improve productivity.
• Monitor performance and key performance indicators (KPIs) to track progress and identify areas for improvement.
• Address performance issues and conflicts in a timely and effective manner, promoting a culture of continuous improvement and accountability.
• Manage budgets and expenses, ensuring adherence to financial guidelines and targets.

Job Requirements:

• Experience in a managerial or supervisory role.
• Proven leadership and team management skills, with the ability to motivate, inspire, and develop team members.
• Strong organizational and problem-solving abilities, with a focus on efficiency and continuous improvement.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
• Demonstrated ability to manage budgets, prioritize tasks, and meet deadlines in a fast-paced environment.