[Job ID: 766341]

Responsibilities:

Own and oversee the Organizational Risk Management processes to highlight potential high-risk areas for management attention.

Outsourcing, New Product/Business Check:

• Review outsourcing and third-party management documents (e.g., policies, procedures, manuals, outsourcing registers) to ensure compliance with MAS Outsourcing Notice, Guidelines, and related documents.
• Ensure and support the outsourcing process and framework are compliant with MAS Outsourcing Guidelines, including consolidating outsourcing reports for MAS submission.
• Assist other departments with new and periodic third-party management reviews.
• Support the setup of the New Product Committee to study and review new products or businesses.
  

Business Continuity Management (BCM):

• Review and maintain the BCM framework to ensure compliance with regulatory requirements.
• Control, facilitate, and consolidate Business Impact Analysis (BIA) and Business Continuity Plan (BCP) results from business units.
• Plan, coordinate, and conduct BCP tests, including call tree exercises.

Organizational & Operational Risk Management:

• Develop, review, and maintain risk management tools to conduct necessary assessments.
• Enhance the effectiveness of the existing Organizational Risk Management framework.
• Control, facilitate, and consolidate the Organizational Risk
• Register to report to senior management.
• Provide key support in completing Residual Risk Assessments, collaborating with business units to identify risks and controls, evaluate inherent and residual risks, and establish mitigation plans.
• Identify and assess key operational risk areas and control gaps, working with business units to mitigate risks and improve controls as needed.
• Organize and facilitate Risk Committees and Operational Risk Committees in the risk assessment process, ensuring action plans are in place to address key risks.

Branch Self Audit (BSA), Control Self-Assessment (CSA), Branch Manual List:

• Manage Branch Self Audit processes.
• Oversee the Control Self-Assessment Framework/activities and report to Head Office (HO).
  Ensure that policies, practice guides, and procedures are regularly reviewed and updated.

Environmental Risk Management (EnRM):

• Maintain and develop a framework to manage environmental risks, ensuring compliance with regulatory expectations in collaboration with relevant departments.

Requirements:

• Minimum 4 years of relevant experience, particularly hands-on experience in outsourcing and BCP management, within organizational/operational risk management in financial institutions.
• Strong communication skills to engage stakeholders and escalate issues to management in a timely manner for resolution.
• Proficiency in Microsoft Excel.
• Basic understanding of financial markets and risk processes (from risk reporting to post-approval monitoring).
• Good knowledge of risk management processes and experience implementing process controls.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Position: Credit Admin (Senior Officer/ Deputy Manager)

We are helping our client, a reputable Chinese bank to hire as above.

Responsibilities:

· Prepares and monitors all overdue credit review, credit rating

· Ensure proper and adequate documentation of credit files

· Prepare and ensure timely reporting for Head Office and regulator reports（such as MAS 610, BIS report, MAS 760 and Top 100 borrowers survey）

· Ensure adequacy of limits and adherence to policies before disbursement

· Performs monitoring of collaterals before disbursement

· Perform biannual review of physical collaterals

· Daily monitoring of mismatch collateral values and highlighting to various stakeholders

· Manage Call Reports sent by Relationship Manager

· Monitoring of undertakings and rating validity

· Processing asset classification in NGS and preparing asset classification reports for internal stakeholders.

· Reviewing and processing low-risk transactions in the system.

· Organize the Risk management Committee meeting and prepare the Minutes.

· To handle any ad-hoc assignments.

Requirement

· Bachelor or higher qualification, with at least 5 years of working experience in credit administration

· Experienced in MAS 610 reporting, managing drawdown, rollover and collateral management.

· Experienced in credit risk management and well- versed in the requirements for loan drawdown review

· Strong in compliance, regulatory adherence and credit process management

· Proficient in the data processing and writing minutes

· Meticulous, versatile and good interpersonal skills. Able to work independently with minimal supervision.

· Proficient in both English and Mandarin (spoken & writing) to liaise with Head Office colleagues.

Working location: CBD

Working time : Mondy to Friday

9am-6pm

Annual leave: 14 days

Working place : one Commonwealth

Responsibilities:

• Compensation & Benefits

▪ Conduct benchmarking exercise for salary competitiveness

▪ Assist to review incentives, recognition, benefits and awards to drive high performance and to retain key talents

▪ Propose and compute annual salary increment, merit and performance bonus that is aligned to a pay for performance culture

▪ Oversee a team of Executives and Assistants to handle monthly payroll and statutory contributions Performance Management

▪ Assist to review the effectiveness of current form and procedures to achieve equitable and transparent performance evaluation that encourages open performance discussions

▪ Assist to formulate and develop performance criteria to drive company’s competencies and capabilities Recruitment, Selection & Onboarding

▪ Conduct end-to-end recruitment activities including interview, selection, offer and acceptance for Executive and above positions

▪ Conduct onboarding programme to ensure all new hires are effectively inducted

▪ Assist to review the current onboarding programme effectiveness Planning & Reporting

▪ Assist to review manpower planning and budgeting

▪ Review, formulate and implement relevant policies and procedures as well as systems in accordance with company’s development and legislations

▪ Review employee handbook to ensure all policies and procedures are comprehensively covered

▪ Oversee regular HR reporting and analysis for statutory submission and management review

Requirements

▪ Degree in Human Resource Management or other related fields

▪ More than 5 years of experience in HR management and development

▪ Previous experience supervising a team to manage daily HR operational matters

▪ Good knowledge and skills in HR management and development functions

▪ Good analytical, facilitation, interpersonal and organization skills

▪ Good working knowledge of MS office

▪ Able to multi-task and have sense of urgency to deliver results timely

▪ Proactive, self-starter, hands-on and able to work independently while be a good team player with good service orientation

▪ Able to communite with staff in Chinese and English

We are a System Integration (SI) company seeking a motivated Junior Project Manager to manage small-scale infrastructure and network projects. In this role, you will oversee project execution, ensure timely delivery, and work closely with clients and technical teams to meet project objectives. Candidates with experience as a Project Coordinator or Service Delivery Manager are encouraged to apply.

Key Responsibilities:

• Plan, coordinate, and execute small-scale infrastructure or network projects.
• Work closely with clients, vendors, and internal teams to define project scope, objectives, and deliverables.
• Develop and maintain project schedules, track milestones, and ensure projects stay on track.
• Coordinate resource allocation and monitor project progress against timelines and budgets.
• Identify and address project risks, escalating issues when necessary.
• Prepare regular project updates and reports for stakeholders.
• Ensure project documentation is accurate and up-to-date.
• Assist in managing post-implementation support and project handovers.

Requirements:

• Proven experience as a Junior Project Manager, Project Coordinator, or Service Delivery Manager.
• Knowledge of infrastructure or network systems and technologies.
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills to work effectively with clients and cross-functional teams.
• Proficiency in project management tools and software is a plus.
• PMP, PRINCE2, or other project management certifications are an advantage but not mandatory.
• Diploma or Degree in IT, Engineering, or a related field is preferred.

Position Overview:

NTT Data Singapore is looking for an experienced Client Project Manager to lead and direct multiple client projects, ranging from standard to complex. The successful candidate will work closely with stakeholders to deliver projects from original concept through to final implementation, ensuring client satisfaction, scope control, and seamless handover to operations. The Client Project Manager will be accountable for ensuring that projects are delivered on time, within budget, and to the required quality standards.

Key Responsibilities:

• Lead and direct multiple concurrent projects, managing scope, budget, and timeline.
• Engage with all stakeholders to take projects from initial concept through to final implementation and handover.
• Act as the primary point of contact for the client, managing escalations and ensuring client satisfaction throughout the project lifecycle.
• Ensure project solutions meet client expectations, remain within the agreed budget, and adhere to quality criteria.
• Document and manage project risks, issues, and change control processes.
• Provide clear, concise communication to all stakeholders.
• Oversee pre-sales activities by working with sales teams to scope and cost project solutions, including participating in client presentations and tender processes.
• Identify and influence potential sales opportunities by discussing NTT Data’s consulting and technical services with clients.
• Coordinate project team activities, delegating tasks and assigning resources as needed.

Key Requirements:

• Proven experience in end-to-end project management, including both application and infrastructure project delivery.
• Experience managing large-scale projects with a value greater than SGD 5 Million
• Possess PMP certification or equivalent
• Experience working with public sector clients, particularly in Govtech, DSTA, or HTX projects.
• Familiarity with Content Management System (CMS) deployment.
• Demonstrated vendor management skills.
• Must be a Singaporean Citizen due to project clearance requirements.

Join a leading premium lifestyle brand poised for growth in Southeast Asia! We are seeking a Senior Commercial Manager to lead financial planning, back-office operations, and strategic initiatives for a globally recognized company. This role is a unique opportunity to shape regional strategy, manage multidisciplinary teams, and make a lasting impact on business performance.

Key Responsibilities:

• Oversee back-office functions, including FP&A, HRGA, Legal, and IT, providing leadership and aligning them with business goals.
• Drive financial planning and analysis, manage budgets, forecasts, and P&L perforetrmance, and provide actionable insights to support decision-making.
• Collaborate with regional teams and headquarters to ensure effective communication, strategy alignment, and reporting accuracy.
• Monitor inventory, orders, and store performance from a financial perspective, and manage risk, audits, and compliance.
• Lead and mentor a high-performing team, ensuring professional development and alignment with company values.

Requirements

• Over 8 years of experience in FP&A, including at least 3 years in team management.
• Proven expertise in back-office management, financial reporting, and strategic planning in retail industries (fashion, apparel, or cosmetics preferred).
• Strong leadership, analytical, and problem-solving skills, with the ability to adapt to a dynamic environment.
• Proficiency in English; business-level Japanese and experience in Japanese companies are a plus.

Interested applicant, kindly submit full-detailed resume to [email protected]

We thank all applicants for writing in. Only shortlisted candidates will be notified

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• To comply with the FSA, including all SFSM duties as specified and in accordance with statutory requirements;
• Prepare an Emergency Response Plan, revise and update it when necessary for the premises;
• Establish the formation of CERT and submission of CERT members organization chart to SCDF;
• Ensure that the fire safety and protection systems in the buildings are maintained to the standard that meet the local statutory requirements and that the buildings are free of fire hazards;
• Perform monthly inspection on the premises to ensure fire safety compliance;
• Liaise and coordinate with SCDF on all matters pertaining to fire safety and its requirements.
• SFSM is to be present during the annual fire certificate application/renewal by PE or SCDF;
• Familiarize the occupants in the buildings with the evacuation procedures and where necessary, conduct fire drill and table-top exercise;
• SFSM will be deployed as full-time headcount at site with all benefits as per Singapore Employment Act including Singapore's gazetted holiday, annual leave and sick leave entitlements, etc

Requirement:

• Must be registered Fire Safety Manager with SCDF.
• TO be required 2 to 3 Years experience as Senior Fire Safety Manager

Our client is one of the leading communication consultancy. Due to business needs, they are now recruiting a PR Account Executive to be part of their Public Relations Team for ongoing transformation projects. They are located in the Central - easily accessible.

Duties of PR Account Executive:

• Lead and oversee PR projects, ensuring timely delivery and client satisfaction.
• Manage day-to-day account activities, including developing program strategies, writing press releases, coordinating events, and maintaining strong client and media relationships.
• Develop and execute project plans, including staffing, budgets, and evaluation mechanisms.
• Act as the primary contact for clients on projects, offering strategic counsel and ensuring effective communication.
• Create and deliver presentations on program status and outcomes.
• Collaborate with internal teams, external vendors, and media to achieve project goals.
• Supervise junior staff and ensure alignment with project objectives.
• Monitor and track clients' industries to inform communication strategies.
• Plan and manage events such as press conferences, media tours, and stakeholder briefings.

Requirements:

• Degree in Public Relations, Communications, or a related field.
• At least 5 years of experience in public relations, with proven account management expertise.
• Strong understanding of PR strategies and the ability to meet communication objectives.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

The exceptional EY experience. It's yours to build.

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too.

We will support you with career-long training and coaching to develop your skills and enhance performance. You will be working with the best of the best in a collaborative environment. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The Opportunity

As a Senior Manager in our Technology Consulting department, you will play a pivotal role in leading and managing SAP software and application projects. You will be responsible for providing expert guidance and technical leadership to ensure the successful implementation, integration, and optimization of SAP solutions. This role requires a deep understanding of SAP technologies, strong project management skills, and a commitment to delivering high-quality solutions that align with our clients' business objectives.

Responsibilities

1. SAP Implementation: Lead and oversee end-to-end SAP software and application implementation projects, ensuring they are delivered on time, within scope, and within budget.
2. Client Engagement: Collaborate closely with clients to understand their business requirements, identify opportunities for SAP optimization, and recommend innovative solutions.
3. Team Leadership: Manage a team of SAP consultants, providing mentorship, guidance, and support in project execution and career development.
4. Project Management: Develop project plans, allocate resources, and monitor project progress to ensure successful project delivery. Oversee the acquisition and development of software systems in organisational units.Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.
5. Quality Assurance: Ensure the quality of SAP implementations by conducting thorough testing, quality control, and best practice adherence. Monitor the results and quality of the different software solutions and projects implemented in the organisation.
6. SAP Expertise: Stay up-to-date with the latest SAP technologies and best practices, and provide thought leadership on SAP-related matters.
7. Risk Management: Identify potential project risks and develop mitigation strategies to minimize disruptions.
8. Client Relationships: Foster strong client relationships, manage client expectations, and actively seek opportunities for business expansion and growth.

What we look for

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
• You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.

Qualifications:

• At least a bachelor's degree in computer science, information technology, programming & systems analysis, Science (Computer Studies) or a related field (or equivalent work experience).
• Proven experience in designing, implementing, and managing cloud solutions (AWS, Azure, or GCP).
• Strong understanding of cloud architecture principles, including IaaS, PaaS, and SaaS.
• Experience with Infrastructure as Code (IaC) tools and automation.
• Knowledge of security best practices and cloud security services.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and teamwork skills.
• Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect) are a plus.
• At least 8-10 years of experience in a relevant industry or consulting role. Management consulting experience gained through a Big 4 is highly advantageous
• Experienced in engaging and managing a variety of stakeholders
• Prior experience of leading team for projects and pursuits
• Excellent written, communication, and presentation skills in English (additional local language skills are considered an asset)
• Strong expertise in SAP modules
• Demonstrated experience in managing SAP implementation projects from initiation to completion.
• Excellent leadership and team management skills.
• Project management certification (e.g., PMP) is a plus.
• Exceptional communication and client-facing skills.
• Ability to work collaboratively with cross-functional teams and manage multiple client engagements simultaneously.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Join us and build an exceptional experience for yourself, and a better working world for all.

If you can demonstrate that you meet the criteria above, apply now.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

We act as architects of digital change, helping our clients create innovative and effective solutions. Our teams are always client-focused and multi-disciplinary with a focus on digital problem solving. This is an exceptionally diverse role where you have the chance to make a real contribution to our business.

The opportunity

We are hiring developers to join us. We are most interested in individuals who wish to work across both account management and producers’ roles.

Your Key Responsibilities

• Develop and support solutions and code for various projects
• Contribute to the delivery of Service Level Agreement obligations
• Ensure that client’s website is updated and functioning
• Responsible to test and validate work produced and be able to highlight risk before delivery
• Responsible for technical change and release management activities which includes environment deployment and rollback
• Investigate, analyze and resolve issues which impact client’s websites
• Make recommendations on right-sizing, security, availability and performance
• Responsible for technical documentation and services to local and international clients
• Responsible for responding and resolving application and infrastructure issues within SLA
• Research, design, and develop computer and network software or specialised utility programs.
• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Work with computer hardware engineers to integrate hardware and software systems and develop specifications and performance requirements.

Skills and attributes for success

• Knowledge of web technologies and content management systems
• Attentive to details and willingness to learn
• Organized and meticulous
• Customer-oriented and ability to work within team effectively

To qualify for the role you must have

• Bachelor’s Degree in any of these IT related disciplines: Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies)
• At least 10 years of working experience as a developer
• Knowledge of or Experience in .Net Frameworks / C# / ASP.NET / MVC
• Experience in web and networking concepts
• Knowledge of Javacript/JQuery
• Excellent communication skills, with a flair of reaching out to people of all levels

Ideally, you’ll also have

• Experience in CMS development with Sitecore/Sitefinity/Kentico or related
• Understanding of CI/CD activities
• Experience in cloud hosting and architecture

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

The incumbent will manage the day-to-day operations and maintenance of the assigned campuses, all aspects of building, improvement and fit-out projects which entail feasibility studies, budgeting, funding approval, design, project management, procurement, regulatory compliance and design review, quality assurance and timely delivery for successful handover. S/he will plan and drive initiatives to enhance effectiveness and efficiency of divisional policies, system and processes and implement projects to support the operations and services of existing and new campuses.

Key Responsibilities

• Responsible for all aspects of facility management and maintenance activities, addition/alterations, upgrading/refurbishment works to the estate that includes building services, Mechanical & Electrical (M&E) systems, security system, housekeeping, security services, horticultural, general logistics and regulatory requirements.
• Manage service providers deployed at the estate and ensure they maintain appropriate quality standards, adhere to maintenance work order executions, preventive maintenance compliance, timely delivery, facility resource management and inventory control.
• Ensure that service providers carry out works with the necessary risk assessments and safety work procedures in place to manage works and project risks.
• Obtain stakeholders’ requirements to plan and review space programme for the development of campus, buildings and facilities to support the University’s academic, administrative and student activities.
• Review the designs/specification/drawings submitted by consultants and/or contractors, to value add to achieve quality, compliance and value for money.
• Attend meetings and to carry out inspections on site to check that the works carried out by the contractors meet the desired quality/workmanship, completed on time and within budget.
• Be part of the sustainability workgroup, draft policies, implement initiatives and compile data and statistics for reporting.
• Undertake any other tasks or responsibilities as required by Management in the course of work.

Job Requirements

• Minimum 8 years of relevant experience with recognised degree in Engineering, Building, Estates or Architecture.
• Proficiency in MS Office applications, relevant Singapore Standards, Codes of Practices, and regulatory guidelines.
• Proven track record in managing functions such as policy, planning and project management.
• Self-driven, resourceful team player with good analytical, interpersonal and change management skills.
• Good oral and written communication skills.
• Ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment.
• Innovative and technology savy.
• Be involved in after office works when necessary and required.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

Job Summary:

We are seeking a dynamic and experienced Marine Project Manager to lead and manage marine operations, ensuring efficiency, safety, and innovation in all aspects of our marine construction projects. The ideal candidate will have strong strategic planning skills, a deep understanding of marine operations, and the ability to drive technological advancements.

Key Responsibilities:

1. Systematic Planning & Oversight:Develop and implement strategic plans for marine operations, aligning with organizational goals.
   Oversee the day-to-day operations of marine teams and vessels.
   
2. Operations Management:Manage marine construction vessels, ensuring optimal utilization and maintenance.
   Coordinate with teams to ensure seamless operations and timely project delivery.
   
3. Purchasing & Budgeting:Develop and monitor budgets for marine operations.
   Manage the purchasing system to ensure cost-effectiveness and timely procurement.
   
4. Safety & Compliance:Ensure adherence to safety regulations and standards in all marine operations.
   Conduct safety audits and implement corrective measures as needed.
   
5. Innovation & Technology:Identify and implement new technologies to enhance marine operations and construction.
   Foster creativity and innovation within the team.
   
6. Record Keeping & Reporting:Maintain detailed records of operations, budgets, and safety compliance.
   Prepare regular reports for senior management and stakeholders.
   

Qualifications & Skills:

• Bachelor’s degree in Marine Engineering, marine cabling or a related field.
• Proven experience in managing marine construction operations.
• Strong leadership and team management skills.
• Excellent understanding of vessel operations, maintenance, and budgeting.
• Familiarity with safety standards and regulations in the marine industry.
• Ability to innovate and adopt new technologies.
• Strong organizational and problem-solving skills.
• Effective communication and reporting abilities.

Bayes advices leading technical businesses and progressive employers on talent acquisition, shaping perspectives and integrating recruitment expertise to fulfill critical and complex hires. If the role resonates with you and your professional experience complements the responsibilities listed, please click to apply. joey.teo(a)bayesrecruitment.com

Bayes Recruitment Pte Ltd

16 Collyer Quay, Singapore 049318

bayesrecruitment.com

EA License 10C5468 | EA Registration R2197948

Our website comprehensively shares our Privacy and Data Protection Policy, standards & compliance, and legal responsibilities. All personal data supplied will be treated in confidence, and as permissible by law. By submitting your resume for an application, you also consent that you may be contacted for future, or potential opportunities that may complement your expertise as applicable. You can opt out at any time by contacting our Data Protection Officer.

To maximize growth for the Supply Chain division, working across different industry sectors:

• The development of sector / sub-sector and product strategies, together with regions & countries
• Driving ‘growth accelerator' projects - combining sector strategy + product development + sales
• Develop partnerships with similar teams, collaborating on industry/sector intelligence, ensuring you have an up-to-date view on industry trends
• Identify sector specific or x-sector trends & markets to create significant opportunities, develop concepts & pipeline, together with regions & countries
• Support the development and execution of sales strategy for an initiative, incl. growth forecasts and go-to-market plans, value proposition, commercialization, sales collateral and community building
• Coach and develop country & regional teams, building skills and knowledge.

This role could be great fit if you have some of the following experience:

• Engaging with customers on research, discovery and sales
• A track record in business development
• Strong facilitation, messaging and influencing skills, at all levels
• Strategic & critical thinking
• Consulting skillset and experience
• Good knowledge of Supply Chain Operations.
• Deep expertise in a single sector or diverse experience across multiple sectors.
• Exposure to large, complex projects or operations.
• Proficient in working within complex regional and global matrix environments, including country-specific settings.
• Experienced in digital solutions and comfortable working with technology.
• Process-oriented with a consultative and collaborative approach.
• Demonstrated ability to effectively collaborate with and respect multiple cultures.
• A minimum of 5+ years in the logistics industry

Responsibilities

Create financial insights for management reporting on a weekly and monthly basis. Provide commercial teams with strategic project or tactical execution advice using data analysis and financial modeling to maximize business growth. Participate in projects that upgrade the finance department to make it the best in its class and use analysis to make decisions more clear. Respond to inquiries about corporate metrics and statistics to help investor relations. Create and manage budgets and financial predictions to help the executive management better oversee the overall performance of the business.

Requirements

• At least 5 years experience in FP&A, corporatefinance, financial reporting, data analytics, strategic planning, business partnership, budget planning, consulting or similar quantitative fields.
• Good Excel modelling skills.
• Understand intermediate accounting concepts & well versed in IFRS.
• Working knowledge of SQL, Tableau, and Excel VBA is a plus.
• Able to work in a fast pace environment.
• Business partnership to commercial teams with strong storytelling skills to communicate business strategies, operational plans and corporate ambitions.

Interested candidates, please send your updated CV to [email protected]

Tempserv Pte Ltd (06C3745)

R1983591

Job Responsibilities

1. Develop, support and manage client relationships in particular Chinese companies, both in China and Singapore.

2. Areas of work include but not limited to debt financing, equity financing, listing and mergers and acquisitions.

3. Coordinate and work with various other teams to best serve the clients and improve the chances of success

4. Partner with the client including (but not limited to) updating Know Your Client (KYC) information, client suitability profile, hosting client meetings, monitoring funds/asset transfer and handling client ad-hoc queries.

5. Collaborate with the other integrated team members to provide a high quality of client service.

6. Work together with other teams in meeting all compliance, regulatory, risk management, operational, and due diligence requirements and compliance with internal policies.

Job Requirements

1. Bachelor in Finance and/or Business Studies or higher

2. Experience in investment work or investment banking

3. Proven client management skills and effective communication skills (oral and written) who can positively engage and influence clients as well as internal stakeholders.

4. Strong organizational and prioritization skills, and must be a team player and able to work with different business functions across the firm.

5. Operate with a high level of integrity and risk awareness.

6. Fluent written and spoken Business Mandarin is essential to support Chinese speaking clients from China.

About the Role

Our client, a leading global chemical MNC, is seeking an experienced Regional SCM & Logistics Senior Manager to spearhead its strategic logistics initiatives. This pivotal leadership role involves overseeing regional hubbing, supply chain consolidation, and optimize logistics efficiency and ensure smooth operations across multiple locations. You will play a crucial role in leveraging data analytics, negotiating with suppliers and driving continuous improvement in a dynamic and fast-paced environment.

Key Responsibilities

• Strategic Logistics Management: Lead and implement logistics strategies, focusing on setting up a regional hubbing.
• Data-Driven Decision Making: Use advanced data analytics to evaluate logistics performance, identify trends, and drive actionable improvements for cost reduction and operational efficiency.
• Supplier & Forwarder Negotiation: Manage key relationships with third-party logistics providers (3PLs) and forwarders to negotiate favorable terms and ensure high service levels.
• Logistics Software Proficiency: Implement and manage logistics management software to enhance supply chain visibility, track shipments, and streamline operations.
• Continuous Improvement: Collaborate with cross-functional teams to drive process improvements, optimizing logistics workflows and elevating overall supply chain performance.

Qualifications

• Bachelors degree in Supply Chain Management, Logistics, Business Administration, or related fields.
• 20+ years in logistics or supply chain management, with a proven track record in regional hubbing, B2B sectors (preferably in chemical, manufacturing, or industrial sectors).
• Deep knowledge of data analytics to make key business decision.
• Strong problem-solving, decision-making abilities, and continuous improvement mindset. Capable of managing complex logistics operations in a fast-paced environment

Why Join?

• Take ownership of strategic logistics operations that directly influence supply chain efficiency across multiple regions.
• Work closely with leadership teams focused on innovation, excellence, and driving logistics transformation.
• As part of a global organization, there are ample opportunities for professional development and career advancement.

If you are an experienced logistics leader with a passion for data-driven decision making, process optimization, and delivering excellence in regional hubbing and supply chain management, we want to hear from you!

Apply now to join a transformative role and lead the future of logistics at a global chemical leader.

EA Registration Number: R1105304

EA License Number: 15S7709

Position Overview

ServiceNow is seeking a highly organized, goal-oriented, and self-directed Partner Marketing Professional to join our dynamic marketing team. This individual will be an active contributor to our larger marketing initiatives, working closely with key partner leaders, Alliances, Channel Management, global and regional campaign teams, and various ServiceNow business units. The ideal candidate will possess proven experience in managing relationships with strategic partners and developing joint marketing plans, including market awareness and demand generation programs that align with revenue targets. Adaptability, integrated program development, and the ability to thrive in a fast-paced, high-tech environment will be critical to success.

Essential Duties and Responsibilities

• Strategic Partner Collaboration: Work closely with ServiceNow Account Directors and partners to gain a deep understanding of their business objectives and challenges. Translate these insights into a comprehensive partner marketing plan aligned with broader business goals.
• Joint Marketing Program Development: Create, manage, and execute joint marketing programs with partners that drive measurable growth in pipeline and revenue. Develop campaigns that align with both ServiceNow’s and the partner’s objectives.
• Global & Regional Campaign Execution: Localize and adapt global partner marketing campaigns for regional markets. Ensure consistent and impactful execution across regions, optimizing for local nuances and market needs.
• Cross-Functional Alignment: Facilitate collaboration between global and regional marketing teams, field marketing, and other stakeholders to ensure seamless program execution. Align partner marketing efforts with broader sales and business objectives for successful regional activation.
• Performance Tracking & Optimization: Measure key performance indicators (KPIs) and metrics to track the success of marketing initiatives. Regularly analyze program performance and provide actionable recommendations for continuous improvement.
• Agency & Resource Management: Manage local marketing agency relationships and resources to scale partner marketing programs. Ensure high-quality execution and timely delivery across the partner ecosystem.
• Innovation & Best Practices: Continuously explore new marketing trends, innovations, and best practices to enhance program effectiveness. Elevate partner engagement and campaign results through creative approaches.

Required Qualifications

• Experience: Minimum of 10 years of marketing experience, with a focus on Partner/Channel Marketing. Experience in regional marketing roles, particularly in global, matrix-based, and collaborative organizational settings, is preferred.
• Marketing Knowledge: Strong understanding of digital marketing, content creation, messaging, and execution. Proficiency in inbound and outbound digital strategies, including web, search, social, nurture, and relationship-based marketing.
• Communication Skills: Excellent verbal and written communication skills, with a proven track record of influencing and collaborating across teams and geographies. Ability to engage with senior executives and communicate at all organizational levels.
• Strategic Thinking: Ability to quickly understand complex concepts, translate technical capabilities into customer benefits, and develop strategic marketing plans that drive business results.
• Project Management Expertise: Exceptional project planning and execution skills, with a strong sense of ownership. Ability to multitask, prioritize, anticipate obstacles, and provide solutions in a fast-paced environment. Demonstrated drive for excellence in execution and achieving challenging goals.
• Storytelling & Writing: Strong storytelling and writing abilities to create compelling marketing content that resonates with diverse audiences.
• Global Perspective & Travel: Willingness to travel internationally for partner meetings, industry events, and customer engagement as needed.

Ideal Candidate Profile

The ideal candidate will be a strategic, results-oriented marketing professional with a proven track record of success in partner marketing within a high-tech environment. They will be comfortable managing relationships with diverse stakeholders, driving joint marketing initiatives, and navigating complex, global organizational structures. A passion for innovation, an analytical mindset, and the ability to adapt to changing market dynamics will be key drivers of success in this role.

Key Responsibilities

• Design, develop, and manage a suite of wealth management products including mutual funds, bonds, structured products, and FX.
• Collaborate with internal stakeholders to ensure product offerings are competitive, compliant, and align with client needs.
• Monitor product performance and implement enhancements based on market trends and client feedback.
• Provide personalized investment advice to Accredited Investor clients in the Priority Banking segment.
• Develop and maintain strong relationships with clients to understand their financial goals and risk tolerance.
• Conduct regular portfolio reviews and recommend adjustments to optimize investment strategies.
• Conduct in-depth market research to identify trends, opportunities, and risks in the investment landscape.
• Analyze financial data and create reports to support investment decisions and product development.
• Stay updated with regulatory changes and industry developments affecting wealth management.
• Assist the sales team with product knowledge, sales strategies, and client presentations.
• Develop training materials and conduct training sessions for relationship managers and other staff on product features and benefits.
• Support the sales team in achieving business targets through effective product positioning and client engagement.

Compliance, Risk & Control

• Ensure all products and investment strategies comply with relevant regulations and internal policies.
• Identify and manage risks associated with wealth management products and services.
• Conduct regular audits and reviews to maintain a high standard of compliance and risk management.

Requirements

• The successful candidate has strong academic qualifications and over 5 years of work experience in Wealth Management with a proven track record of Products and Investment Specialist (Priority/Premier banking)
• Completion Certification CACS and licenses
• Strong understanding of financial markets and investment products
• Strong interpersonal relationship skills to be able to work individually as well as to collaborate with stakeholders to meet the needs of these clients
• Highly driven and possess the ability to succeed within a challenging environment
• Outgoing disposition, well-equipped with good communication and interpersonal skills
• Down to earth and resilient individual with an entrepreneurial and collaborative mindset who is able to work independently and in a strong team environment
• Highly driven to excel and be able to thrive within a challenging environment by effectively recognizing customers' personal banking and wealth management needs
• Speaking Bahasa Indonesia is preferably

Key Role

To create a meaningful experience for SGTech’s corporate members in our business communities (Chapters) related to Digital Trust and Digital Transformation technologies. This includes advocating for members’ needs, driving business matching and capability building opportunities, and facilitating collaborations and connections in the community.

To succeed in this role, you require strong stakeholder management skills to manage the interests of C-suite industry leaders, community partners and government agencies. It is also important for you to be detail-oriented and possess strong communication, problem-solving skills, and a growth mindset.

The Chapter Manager will have a unique opportunity to work closely with industry-led C-suite leadership team known as Chapter Executive Committees (Excos) to engage and create value for the broader community.

Key Responsibilities

1) Chapter Exco Management

• Facilitate regular meetings to plan, consult and drive execution of chapter management plans;
• Work closely with Exco members to source for the resources required to ensure successful execution of projects and activities;
• Coordinate communications between Exco members and SGTech Council leadership to ensure alignment to organisation goals;
• Provide secretariat support for pre-meeting, in-meeting and post meeting;
• Assist Chapter Chairs in identifying diverse and capable industry leaders to participate as Exco members;
• Track and manage objectives and key results of the chapter.

Advocacy: Serve as the voice of members to policymakers and regulators

• Acquire domain knowledge to adequately to engage Exco, members and stakeholders;
• Consult members regularly to understand their business challenges;
• Facilitate constructive dialogue opportunities with key government agencies;
• Consolidate and represent industry feedback through appropriate channels, e.g. Budget recommendations.

Advisory: Help members navigate government structures, programmes and policies

• Build a strong understanding of the public and private sector landscape specific to your chapters domain;
• Build a strong understanding of the grants and programmes managed by SGTech.

Business Opportunities: Drive local and global business matching opportunities for members

• Coordinate business matching events in partnership with SGTech’s Digital Transformation and Internationalisation programmes;
• Manage partnership with tech user businesses communities. Take ownership in developing relationships and collaborations with other trade associations and equivalent partners.

Business Capabilities: Build members’ business capabilities in Talent, Sustainability, Digital Transformation and Trust.

• Champion initiatives that support members’ business needs in the areas of Sustainability, Digital Transformation, Digital Trust, Internationalisation and Talent Development;
• Work with SGTech’s Strategic Programmes team to customise and design new programmes and products to benefit the member community.

Collaboration and Connections: Bridge B2B connections and partnership opportunities for the community.

• Facilitate programmes and activities that provide a platform for members to interact, e.g., networking events, business matching, workshops and seminars;
• Actively engage the community to develop a strong understanding of the membership base, contributing to the higher success in chapter member retention at renewal.

Requirements

• At least 5 years of working experience preferred. A track record of working with business communities and senior management stakeholders will be an advantage;
• Strong stakeholder management skills and confidence in engaging senior management and partners at all levels;
• Strong communication skills, including presentation, storytelling, negotiation, and persuasion;
• Demonstrated track record of meticulous project management;
• Strong problem-solving abilities and resourcefulness in finding effective solutions;
• Self-driven and pro-active with a passion for personal growth and professional development, especially in the technology space;
• Ability to work collaboratively with cross-functional teams and external stakeholders to drive for success.

Note: Only shortlisted candidates will be notified.

Job Responsibilities

• Responsible for Preparing group and sub-group consolidated financial statements
• Perform the reconciliation of intercompany transactions and balances
• Responsible for the full sets of accounts for the Holding Company
• Assist in preparation audited financial statements and annual report
• Liaise with external auditors, tax agents, bankers, and government authority or agency
• Assist in all finance-related matters. This includes maintaining finance records, reconciliation, and audit schedules
• Quarterly GST submission
• Other ad-hoc duties as assigned

Job Requirement

• Degree in Accounting, Finance, or equivalent professional qualification (CA, CPA, or ACCA)
• At least 2 - 3 years of relevant work experience and ideally with prior audit experience with public accounting firm, or commercial experience with financial reporting at group level, job position offered is depending on the qualification and experience
• Good knowledge of group consolidation
• Strong team player with excellent interpersonal and communication skills
• Meticulous with details and accurate with numbers
• Possess an analytical mind, results-oriented
• Independent and able to initiat

Job description:

· Able to drawing facade shop drawings and design sketches.

· Check structural drawings and architectural drawings for any design concerns or discrepancies.

· Attend necessary design meetings to resolve design issues and present design proposal, and write meeting minutes.

· Coordinate with Client, Main Contractor, Architect and Consultants for design & technical concerns.

· Raise RFIs for any design / technical concerns / issues

· Provide technical advice to team

· Submit shop drawings and follow up the approval.

· Monitor the shop drawing and approval schedule.

· Monitor the design changes or additional scope of work.

· Support the project team for any site issues when necessary.

· Report to Design Manager or Team Leader

. Experienced in preparing fabrication drawings.

. Prepare and submit material samples and follow up until approval.

. Able to speak Mandarin to liase with design team in Hong Kong and China.

Requirement:

· Min. 7 years Facade Design experience.

· Familiar with Curtain Wall System.

· Proficient in Autocad software and generally use Revit, Microsoft office / excel.

· Attention to detail and accuracy.

· Able to perform task under pressure and totally committed to follow through the tasks given within tight schedules

· Good problem solving and communication skills

The Office of Value-Driven Care strives to improve the value of healthcare delivered to patients across the SingHealth Cluster. We support the review, formulation and implementation of strategies that inculcate a Value-Conscious Culture in healthcare delivery. Our office coordinates Value-Driven Care (VDC) / Value-based Healthcare (VBH) efforts by facilitating knowledge sharing and joint learning. We also ensure the alignment of VDC/VBH initiatives with productivity efforts, measurement and improvement strategies.

As a Senior / Manager, you will:

• Develop and monitor strategies and key performance indicators (KPIs) to achieve alignment and implementation of the VDC/VBH initiative across SingHealth institutions.
• Oversee department resources, including budgeting and resource allocation.
• Spearhead the organisation of events and resources to build VDC/VBH capability within SingHealth at the cluster level.
• Supervise, coach, and mentor junior staff to build a high-performing team.
• Liaise with the Ministry of Health (MOH) to ensure alignment between the SingHealth VDC/VBH effort coordinated by the Office of VDC, and the National VDC effort or related workstreams coordinated by MOH.
• Support the Director and Group Director in strategic planning reviews by providing monthly performance reports and data-driven insights to senior management and relevant platforms.

Job Requirements

• Bachelor’s Degree preferably in biomedical or health sciences with at least 8-10 years of relevant working experience
• Strong knowledge and experience in data analytics, including statistical tools and benchmarking. Familiarity with process improvement methodologies and change management practices is essential
• Proficiency in Microsoft Office applications, including advanced proficiency with Microsoft Excel
• Experience in the healthcare sector will be an advantage
• Strong leadership and management skills
• A team player, strong collaborator who is able communicate and manage change
• Independent worker, possess initiative to complete tasks and projects assigned and able to work in a fast-paced, dynamic environment.

The Senior Manager leads important projects and possesses capability to make breakthroughs in design, development, testing, debugging and implementing software applications or specialised utility programs in support of end users' needs on platforms.

The role also expects the potential candidate to:

• plans and coordinates regular updates and recommends improvements to existing applications.
• identifies and resolves issues which have organisation wide and long-term impact.
• provides guidance and technical support to testing and quality assurance teams.
• is imaginative and creative in exploring a range of application designs and solutions.
• is able to engage and support others in the team, readily put forth ideas in a clear and compelling manner.

Develop applications

• Support proof-of-concept to showcase the technical feasibility of the application
• Assists in the selection of appropriate processes, models, languages, tools, frameworks, platforms, and environments for software construction.
• Develop the application concept, interface design, and architecture
• Perform development of program logic for new applications
• Propose new tools and techniques in application development
• Leads code reviews and inspections.

Optimise applications

• Analyse application performance based on user feedback and system reports
• Analyzes process assessment data and implements continuous improvement opportunities across the projects.
• Create user and technical documentation
• Collaborate with DevOps teams to apply the automation deployment processes and ensure system stability

Maintain applications

• Implements software maintenance processes and plans
• Provide high-level maintenance and update of an existing applications to improve functionality and process flow
• Provide high-level monitoring of the following of security measures, proper registration of passwords and other access procedures
• Solve unique and highly complex problems by taking a broad perspective to identify solutions
• Provide solutions to overcome complex problems using the latest technologies

Requirements:

• Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science, Information Technology.
• 15+ years of relevant work experience in software development.
• Experience developing applications using native cloud service offer by AWS or Azure
• Experience with Containers and Orchestration such as Kubernetes/OpenShift
• Experience in design and implementation of REST API, and ensure the API is compliant to healthcare industry standards HL7 FHIR
• Experience in Microservice architecture design and implementation
• Hands-on development experience for Backend application (C# .Net core)
• Knowledge and experience in frontend development (e.g. Reactjs) will be advantageous
• Sound knowledge and experience in application design patterns
• Experience in Azure DevOps or equivalent CI/CD

ABOUT YOUR ROLE:

You will be providing leadership and direction to the multiple apparel sourcing development teams in country who are responsible for building strong vendor partnerships, ensuring that all products are developed on time and in line with the brand’s creative and strategic direction. You will work with the Asia Product Supply Sourcing leadership in the hub, to co-create the category (Apparel)sourcing strategy for your production country. You will play a key role in advocating for, and developing the country’s vendor base to support VFs product supply objectives.

YOUR RESPONSIBILITIES WILL INCLUDE: (but not limited to)

• Manage vendor partnerships in the region, to support the product development processes of the brands while optimizing performance across the category
• Co-create (with product supply hub and country leadership) and drive execution against seasonal and longer term vendor strategies for Apparel in region
• Plan & optimize apparel team resource allocation in your region and ensure the team is fully aware of their respective roles & responsibilities
• Enhancing and advocating for vendors’ capabilities and use of new technologies, to drive innovation of process and product
• Keeping abreast of the industry trends, new products, innovation, competitor activities, market risks etc. in the region for the category and proactively bringing opportunities and solutions for VFs current and future needs.
• Communicating proactively with cross functional stakeholders, when there are development concerns raised – and provide solutions where possible, to rectify, whilst maintaining set calendar dates
• Collaboration with all ‘in country’ internal stakeholders across Production, Global Material Supply, Compliance, Responsible Sourcing, Product Stewardship, Logistics and Quality teams to ensure the Delivery of all set KPIs.
• Fostering and role modelling a culture of inclusion, candor and trust.
• Build a learning culture in the team Support all associates in the team, to ensure they create and drive their individual development plans. Develop a strong talent pipeline for key leadership positions in your team.
• Challenge the status quo by adopting a creative and curious style that can drive continuous improvement © VF Corporation. All Rights Reserved
• Participate in company-wide initiatives to promote VF purpose activation and to improve VF Asia Product Supply systems and processes.

WHAT WE WILL BE LOOKING FOR IN YOU:

• Knowledge of apparel – with proven experience in development of knitted and woven product and managing a diverse product collection.
• You will be coaching and developing your team, providing timely constructive feedback enabling them to excel and realize their potential.
• Proven leadership experience in managing multi-cultural teams and ability to influence stakeholders on a global level to advance business goals.
• Understanding of evolving trends in the industry on product development such as digital product creation .
• Drive and passion to make a difference, presenting a growth mindset that role models positivity and curiosity to your team and peers.
• Executive presence – you will be capable of capturing your audience’s attention, being composed and well prepared.
• Ability to lead, facilitate and champion change.
• Good business acumen and understanding of the competitive global business environment, as well as an awareness of economic, social and political trends that impact the organization’s global strategy.
• Language Proficiency: Excellent English

WHAT YOU CAN EXPECT FROM US:

• Being part of a business that is Purpose led enabling one to have a positive impact on communities around the world, giving greater meaning to the work that we do.
• You will work with a team of diverse and sharp minds that operate with an inclusive and global mindset because our differences are what make us stronger together.
• We will provide you with the best in class, work environment, well-being policies and work place flexibility that is about helping you show up and lean into life with your whole self – emotionally, physically and socially.
• Statement on Diversity & Inclusion VF is an equal opportunity employer, we're committed to providing equal opportunities in employment, and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship

Position Overview: The incumbent will play a key role in supporting the development, management, and optimization of digital asset products. This position offers the opportunity to work with cross-functional teams, including product management, engineering, marketing, and operations, to enhance our digital product offerings. The ideal candidate will be detail-oriented, passionate about technology, and eager to contribute to the strategic direction of the company's digital asset portfolio.

Key Responsibilities:

• Assist in the development and execution of product strategies for digital asset offerings, including blockchain, cryptocurrency, NFTs, and other digital goods.
• Support the product management team in conducting market research, competitive analysis, and user feedback to inform product decisions.
• Collaborate with design, engineering, and operations teams to ensure timely delivery of product features and improvements.
• Help maintain product documentation, including user stories, product requirements, and roadmaps.
• Track and report on product performance metrics, providing insights for optimization and growth.
• Assist in identifying and mitigating risks related to product development and user experience.
• Stay up-to-date with trends and emerging technologies in the digital asset and fintech sectors to drive innovation and product enhancement.
• Support customer-facing teams by providing product knowledge, training materials, and troubleshooting assistance when needed.
• Assist with the development of marketing collateral and communications to promote digital asset products.

Qualifications:

• Bachelor's degree in Business, Technology, Finance, or a related field.
• At least 2 years of experience in product management, digital assets, fintech, or a related industry.
• Willing and prepared to work outside of official hours in times of work exigencies and when business picks up
• Familiarity with blockchain technology, cryptocurrency, NFTs, or other digital asset products is a plus.
• Strong analytical skills, with the ability to interpret data and generate actionable insights.
• Excellent written and verbal communication skills.
• Ability to collaborate in a cross-functional team environment.
• Strong organizational skills and attention to detail.
• A passion for technology, digital innovation, and emerging trends in the fintech space.
• Ability to adapt quickly to a fast-paced and constantly evolving industry.

Preferred Skills:

• Experience with digital product management tools (e.g., Jira)
• Knowledge of regulatory and compliance considerations related to digital assets.
• Familiarity with the broader digital asset ecosystem (e.g., DeFi, Web3).
• Experience in customer support or user education for digital products.