*Seeking for a talent with minimum 3 years of hands-on Operational risk (BCP Management and outsourcing) in Banking and/or financial institutions*

THE COMPANY

This is an established brand name and the company is well-known in the market for their products and services. Currently, the bank seeks for an Operational Risk (Senior Officer/Assistant Manager) to be part of their risk team.

JOB RESPONSIBILITIES

• BCP/BCM exercise (Conduct BCM test (call tree exercise and ensure compliance of BCM framework to regulatory requirements)
• Outsourcing/Analyze impact on operational risk (New transactions, New products, New technologies, Any amendments/updates to existing processes)
• Review impact on operational risk
• Ensure compliance of bank’s policies
• Ascertain current/future risk areas
• Propose recommendations and report on operational risk findings
• Follow up progress of any previous Internal/external audit or MAS or Head office findings/action plans and issues have been resolved
• Liaise with internal and external stakeholders
• Any other adhoc duties

JOB REQUIREMENTS

• Degree in Accountancy/Commerce/ACCA or any other relevant education
• Minimum 3 years of hands-on Operational risk (BCP Management and outsourcing) in Banking and/or financial institutions
• Sharp, focus, analytical and has good interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

• Prepare agendas, book spaces, manage meetings.
• Take notes, track actions, ensure deadlines met.
• Update documents, maintain shared drive organization.
• Source vendors, coordinate as directed by Manager.
• Organize events: invites, guests, feedback, logistics.

Requirements:

• Minimum Dip/Deg in Business or other related courses with at least 4-5 years of relevant working experience.
• Prior working experience as an office administrator/secretary will be an advantage.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
CEI No: R24122857
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

JOB DESCRIPTION:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

JOB REQUIREMENTS:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

JOB DESCRIPTION

· Experience in managing retail outlets/convenience store

· Organize all store operations

· Able to liaise with suppliers/manage internal and external stakeholders

· Handle e-commerce duties

· Keeping records of customer feedback

· Promote in-store promotional events or displays

· Familiar with market trends to determine the need for improvement

· Display strong interpersonal skills for enhancement of customer relationships and customer satisfaction

· Possess strong leadership qualities

· Customer service oriented with a passion in retail

· Able to work on weekends and public holidays

· Able to work at night shift and split shift

• MUST BE HAVE CAT1/3 shop experience
• 
  
• Able to record treatments furnished to customers.
• Able to supervise and manage the team.
• Oversee the company operation and staffs duties
• Report to the director the company's operations and updates.
• Able to do overtime and might need to do long hours
• Able to commit on 6 days per week
• Experience Massage therapist and comfortable in massage workplace settings
• Experience in Branch Manager role 2 years and above
• 工作经验：有2年或以上工作经验，
• 良好的个人卫生习卫生习惯
• 鉴于按摩需要一定的体力

• Prepare quality reports, perform process audit, develop & implements quality assurance standards, policies, processes & controls.
• Able to Liaise & resolve with customers on quality related issues.
• Data Compilation, Co-ordination and facilitation of all internal and external audits, re-certification of ISO 9001

· Manage development and implementation of business strategy approved by CEO

· Monitoring and reporting of company performance (monthly performance analysis report and financial reports against targets)

· Legal representation of company and maintain regular contact with overseas government including timely reports (tax department and other agencies as required)

· Establish and maintain an effective local and overseas marketing and sales strategy (Direct sales, B2B contracts)

· Represent company in corporate meetings (Both in Singapore, ASEAN countries and in China).

· Acquire new partnerships in the ASEAN and China market.

· Creating, optimizing, and monitoring corporate travel policies.

· Analyzing and preparing reports on travel tours.

· Ensuring operations run smoothly

Job Requirements

· Degree in hospitality and tourism related field

· Personal network of travel partners in ASEAN and China is a must

MANAGER

Basic Salary: $4500 – $5000

Roles & Responsibilities

Job Description

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Examine financial data and use them to improve profitability

Manage budgets and forecasts

Recruit, train and supervise staff

Find ways to increase quality of customer service

Collaborate with the management team to improve service efficiency

Job Requirements

Knowledge of organizational effectiveness and operations management

Familiarity with business and financial principles

Ability to work under pressure and meet deadlines

Excellent communication and team management abilities.

Position: Assistant Manager/ Senior Executive, Trade Marketing (Maternity Cover)

Location: Singapore

HOW YOU WILL CONTRIBUTE AND LEARN?

· Fulfil the role of a member of the Trade Marketing department in areas not limited to the below:

o Develop, plan and manage trade marketing related functions

o Take charge of business activities aligned with objectives and in compliance with legal and policy requirements including activities executed by Trade Reps

o Manage HKTB in-house systems including the trade-related pages of DiscoverHongKong.com

· Implement effective trade tactical programs (including integrated promotions led by other function teams) via

o Develop innovative and actionable plans

o Solicit deals from partners in focus markets and Hong Kong

o Develop effective marketing plans to communicate with consumers

o Manage and motivate relevant parties in focus markets and Hong Kong

· Initiate and organise travel missions, trade briefings, travel fairs and related consumer & trade co-op programs

· Develop MICE market & business segment to generate MICE traffic to Hong Kong

· Establish and maintain rapport with travel trade through regular sales calls, product updates and other forms of engagements

· Keep up to date on market intelligence through a vigilant watch over travel trends, competitors’ activities, socio-economic, political developments in the markets of coverage and region as a whole

· Manage budgets to ensure execution of all programs are within budget. Perform accurate and timely tracking and reporting of all results and expenses

· Manage stock inventory

WHO ARE WE LOOKING FOR?

· University degree holder, preferably in Tourism, Marketing, Communications or related discipline

· Solid experience in tourism industry is a must

· Understanding of Hong Kong as tourist destination as well as prior exposures to Thailand and Vietnam markets are added advantage

· Minimum 5 years of relevant work experience is preferred

· Excellent communication, interpersonal skills

· Resourceful team player, result-oriented, self-motivated

· Able to multi-task with strong problem-solving skills

· Able to work under pressure and at hours outside the normal call of duty when necessary

· Good organisation skills, meticulous attention to details

· Proficient in MS Office applications

· Occasional travelling may be required

· Candidates with less experience will be considered as Senior Executive, Trade Marketing

LOCATION:

· The position is located in our Singapore Office

· We do not offer moving allowances from other cities

About the team you are joining

Reporting to the Regional Director Operations Safety and Security (OSS) – Asia Pacific, the incumbent will be responsible for driving activities in the Asia Pacific Region to support continuous improvement in regional aviation safety.

Specifically, the Senior Manager, Safety will be responsible for utilizing centrally coordinated IATA policies and procedures to support advancements in regional safety performance; will take a proactive role to identify new, and emerging, regional issues impacting aviation safety and, collaborating with centrally located IATA experts, determine whether these issues are systemic or local in nature; lead the delivery of regional safety initiatives to support capacity building across industry.

They will support initiatives to enhance safety throughout the region by influencing a network of high-level contacts within airlines, government authorities, air navigation service providers, airports, other international agencies, and ICAO.

About the team you are joining

Reporting to the Regional Director Operations Safety and Security (OSS) – Asia Pacific, the incumbent will be responsible for driving activities in the Asia Pacific Region to support continuous improvement in regional aviation safety.

Specifically, the Senior Manager, Safety will be responsible for utilizing centrally coordinated IATA policies and procedures to support advancements in regional safety performance; will take a proactive role to identify new, and emerging, regional issues impacting aviation safety and, collaborating with centrally located IATA experts, determine whether these issues are systemic or local in nature; lead the delivery of regional safety initiatives to support capacity building across industry.

They will support initiatives to enhance safety throughout the region by influencing a network of high-level contacts within airlines, government authorities, air navigation service providers, airports, other international agencies, and ICAO.

What your day would be like

• Leverage the IATA Safety Strategy to deliver on safety priorities, identified though IATA safety management activities and/or IATA governance groups, to achieve the timely implementation of IATA global programs or locally targeted action plans across Asia Pacific.
• Promote IATA safety policies and strategies with ICAO, Government Authorities and Agencies, Air Navigation Service Providers (ANSP) and Airport Authorities responsible for the planning, implementation and operation of air navigation and airport facilities, to deliver safety improvements.
• Identify, develop activities, and deliver safety improvement programs aimed to rectify any safety deficiencies within the region collaborating with governments, airlines, ANSPs and airports utilizing regional aviation safety forums such as RASG and APRAST. This may include the development of country specific safety strategies.
• Engage stakeholders, and actively promote, the IATA Safety Strategy around the three strategic goals relating to Safety Leadership, Safety Risk and Safety Connect to drive the:evolution of safety culture and reporting;
  prioritization of identifying and addressing safety risks;
  evolution of IATA audit programs;
  growth of a safety community, connecting all IATA airlines, across the region.
  
• Support promotion, and engagement, with the IATA Operational Safety Audit (IOSA) program whilst looking at new opportunities to expand the program.
• Support IATA's regional ground safety audit activities including the IATA Safety Audit for Ground Operations (ISAGO).
• Support IATA's regional safety data activities including the Global Aviation Data Management Program (GADM).
• Contribute to the commercial strategy and targets assigned to the region by promoting IATA products and services.
• Coordinate airline input during regional ICAO/CAA rule-making and standard-setting processes.
• Respond to tactical issues arising in day-to-day operations in the region as well as provide information and support to IATA member airlines during periods of disruption/contingency operations.

What your day would be like

· Leverage the IATA Safety Strategy to deliver on safety priorities, identified though IATA safety management activities and/or IATA governance groups, to achieve the timely implementation of IATA global programs or locally targeted action plans across Asia Pacific.

· Promote IATA safety policies and strategies with ICAO, Government Authorities and Agencies, Air Navigation Service Providers (ANSP) and Airport Authorities responsible for the planning, implementation and operation of air navigation and airport facilities, to deliver safety improvements.

· Identify, develop activities, and deliver safety improvement programs aimed to rectify any safety deficiencies within the region collaborating with governments, airlines, ANSPs and airports utilizing regional aviation safety forums such as RASG and APRAST. This may include the development of country specific safety strategies.

· Engage stakeholders, and actively promote, the IATA Safety Strategy around the three strategic goals relating to Safety Leadership, Safety Risk and Safety Connect to drive the:

· evolution of safety culture and reporting;

· prioritization of identifying and addressing safety risks;

· evolution of IATA audit programs;

· growth of a safety community, connecting all IATA airlines, across the region.

· Support promotion, and engagement, with the IATA Operational Safety Audit (IOSA) program whilst looking at new opportunities to expand the program.

· Support IATA's regional ground safety audit activities including the IATA Safety Audit for Ground Operations (ISAGO).

· Support IATA's regional safety data activities including the Global Aviation Data Management Program (GADM).

· Contribute to the commercial strategy and targets assigned to the region by promoting IATA products and services.

· Coordinate airline input during regional ICAO/CAA rule-making and standard-setting processes.

· Respond to tactical issues arising in day-to-day operations in the region as well as provide information and support to IATA member airlines during periods of disruption/contingency operations.

We would love to hear from you if you have

• Extensive aviation background/experience in positions involved in safety, operations, certification and/or regulation of civil air transport operations (strong preference given to candidates with experience as a pilot).
• Qualifications in aviation management or other relevant discipline (relevant professional qualifications may be considered in lieu of a university degree).
• A high degree of analytical skill and technical knowledge in the provision of air transport services with knowledge of ICAO standards and recommended practices, industry best practices and civil aviation operational procedures.
• An understanding of air safety investigation and/or risk-based airline auditing in a multidisciplinary environment would be beneficial.
• Comprehensive understanding of safety information sharing programs and data management methodology.
• Ability to work remotely from core safety team, based in Geneva and Montreal, to independently deliver on activities agreed upon by centrally located subject matter experts.
• Comfortable to perform under pressure to deliver outcomes upon clearly defined timelines.
• Confident to report regularly to core safety team on progress made, and challenges experienced, against pre-determined metrics for agreed objectives.
• Ability to deal with member airlines at a technical, safety and operational level with a positive approach to problem solving.
• Ability to effectively advocate across a wide range of aviation stakeholders, by promoting IATA activities and the benefits that desired outcomes will achieve, to gain industry buy-in.
• The ability to speak in public and deliver key messages to a diverse range of stakeholders.
• Diplomacy in relationships with contacts in government and other key organizations.
• Fluency in English.
• Able to travel when required whilst managing a large and dynamic workload.

Department overview:

The Information Technology division supports the dynamic financial business through the development of a strategic infrastructure for the Nomura offices across the globe. IT partners with the business and corporate stakeholders to develop, implement and support sophisticated trading systems and middle, back office systems through the use of state of the art technology.

Role description:

Nomura in Asia is looking for a Business Manager in the Wholesale CIO organization. The Business Manager will report to the Head of Wholesale Technology and Operations Business Management and will support our senior executive Technology and Operations regional leaders for the Wholesale business. The role will require strong partnership with other Business Managers, Global Markets Business COO’s and other corporate function leaders. List Bullet

• Drive strategic planning in partnership with head of department and their leadership team, developing objectives and defining performance metrics to monitor progress against plan
• Build relationships with regional leadership within Operations and Technology, as well as with the Corporate Functional Leaders and support teams
• Understand and represent financials to the region in partnership with Finance, including reviewing budgets/forecasts/monthly actuals, supporting monthly processes and controls (approvals, accruals, recharges, etc.), understanding impacts of capitalization and coordinating allocations to the business
• Develop workforce plan inclusive of appropriate resource mix and location strategy, tracking headcount and recruiment pipeline in line with established targets and global business line strategies
• Monitor vendor processes and approvals in partnership with Sourcing, ensuring compliance with vendor risk management framework and preferred supplier and product strategies
• Coordinate agendas, content and papers for management meetings and other executive presentations
• Build colleague engagement and communication strategy, including town halls, response to employee survey, recognition schemes, learning & development planning and internal/external brand development & promotion
• Participate in people processes in partnership with HR including annual objectives setting, organizational design, succession planning, recruitment and early careers
• Support portfolio management requirements to create accurate resource forecasts and project spend reporting
• Identify opportunities to standardize, optimize and automate processes and reporting, creating efficient and cost effective business management services
• Leverage global processes ensuring that regional requirements are include standard reports and commentary
• Develop and align regional business management operating model with global practices
• Manage and develop team, making hiring decisions to ensure the right resources are in the right location to deliver against objectives
• Actively coach team members against development plans
• Continuously prioritize workload and meeting schedule against deliverables, considering time zones

Skills, experience, qualifications, and knowledge required:

Desired Credentials

• Minimum Bachelor’s Degree in Finance, Business, Computer Science, Information Systems, or Organizational Behavior
• 10 years in a COO/CAO/Business Management/Chief of Staff role in Financial Services
• Experience with financial management including the review of budgets, forecasts and monthly actuals

Desired Skills

• Execution – Detail-oriented and structred in approach to prioritization, analysis, planning and reporting; Able to multi-task, manage multiple projects and work under pressure to deliver high-quality outcomes
• Motivation – Sets high standards for self and others with a strong desire to overachieve on agreed objectives
• Stakeholder Management – Team player with good communication skills, able to work effectively within a global team
• Service Framework – Leverages, supports and builds shared services to deliver globally consistent output and reporting using global source, enterprise data
• Tools – Apptio/TCO, Excel, PowerPoint, Project

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

Responsibilities:

• Lead and drive business growth and achieve sales revenue targets.
• Develop and implement comprehensive sales and marketing strategies to maximize market penetration and increase brand awareness.
• Manage key accounts and build strong relationships with clients and partners.
• Collaborate with internal teams to ensure alignment of sales and marketing efforts with business objectives.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of industry developments.
• Analyze sales and marketing data to measure performance and identify areas for improvement.
• Lead and mentor a team of sales and marketing professionals to drive performance and achieve targets.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Sales & Marketing, Business Administration, or equivalent.
• At least 3 – 8 years of sales experience (Room Sales/ MICE/ Catering Sales), from hospitality industry

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

Join our dynamic team at Micron, where we are dedicated to driving outstanding quality, compliance, and governance in our human resources practices. Based out of Asia, this role offers an outstanding opportunity to lead and innovate within a world-class organization renowned for its dedication to excellence.

As the Quality, Compliance and Governance Senior Manager for People Organization, you will lead a team of highly skilled professionals and play a pivotal role in ensuring our HR operations strictly adhere to the highest standards in compliance and governance with respect to industry standards and regulations. You will assume the role of HR System Level Process Owner (SLPO), serving as the primary actor accountable for the system level process operations and governance.

Your work will be instrumental in maintaining flawless compliance and governance, contributing significantly to our ambitious goals.

Responsibilities:

• Build and develop a high-performing team that effectively manages and supports Quality Management System, RBA Labor Compliance, and Governance in People Organization.
• Review, evaluate, and maintain all process controls to meet Quality Audits and RBA Labor compliance requirements.
• Collaborate with various departments including Global Quality and Site Process Coordinators in People Organization to successfully implement controls and monitoring systems for Quality Management System.
• Support various audits such as ISO/IATF, ISO 27001 and Micron’s internal audits.
• Develop strategies, tools and methodologies to ensure Micron manufacturing sites comply with RBA Labor requirements.
• Perform detailed audits, including RBA internal assessments and due diligence audits on recruiting agents and suppliers to assess and improve RBA compliance levels.
• Promote the use of standard methodologies for compliance and risk management, while also providing education on these practices.
• Coordinate human capital public disclosures, record management, and policy management within People Organization.
• Conduct Business Process Reviews with key People Organization stakeholders
• Develop a system to manage and support employment contract requests from various People Organization Teams and be the point of contact working with Legal team
• Implement and sustain People Data Security process to ensure People Team utilizes secure data sharing mechanisms when exchanging sensitive information with vendors.
• Support the People Org Business Information Security Officer (BISO) in identifying, assessing, and mitigating security risks within People Organization.

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• A minimum of 5 years of experience in quality assurance, compliance, or governance roles.
• At least 5 years leading a team
• Extensive experience in ISO, IATF, RBA audits or related Quality and Labor Standards Audits.
• Professional certifications in quality management or compliance would be advantageous.

Qualifications & Skills:

• Proven experience in quality assurance, compliance, and audit management, preferably within an HR context.
• Remarkable skill in managing and conducting comprehensive internal and external audits.
• Strong collaboration skills to work effectively with cross-functional teams.
• Demonstrated ability to implement and monitor quality and compliance controls successfully.
• Excellent communication and leadership skills to promote a culture of excellence and continuous improvement.
• Outstanding organizational skills to efficiently manage multiple projects and deadlines.

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome. Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

Job Summary

The Group has announced a Productivity and Simplification programme, Fit for Growth (‘FFG’) to the market that seeks to drive efficiencies across the organisation. The programme will also enable the Bank to better take advantage of the growth opportunities that exist across the business divisions. This role sits within the Treasury Fit for Growth (‘FFG’) programme that aims to simplify, standardize, and digitise Treasurys’ processes. The role will help drive forward scalable operations and provide a platform for business growth and improved employee experience.

1. Spearhead Initiatives through the execution phase in 2025: track effectiveness of the initiatives identified; work with manager to ensure these are on track and help remediate issues identified.
2. Design Target Operating Model (‘TOM’) for the various hubs across Treasury (Liquidity, IRRBB, FTP, RRP) aligning the cluster and group models to a global consistent model.
3. Engagement with GCFO to ensure consistency of how we’re looking at FFG initiatives and ensuring Treasury is up to speed with GCFO requirements.
4. Engagement with COO partners within technology and data and analytics with a view to have an understanding of the overlap with the overall FFG initiative and identifying any further synergies from automation of processes.
5. Central Programme Governance management with GCFO partners.
6. Roles and Skillset: work on gap assessment of Treasury and GFS skills requirements vs. where we are currently and considerations to minimise/close these gaps out through training, upskilling etc.)

Strategy

• Treasury FFG representative – Work closely with hub leads in clusters to ensure local in country processes have been articulated correctly. Consider inconsistencies between regions and understand further scope of offshoring activities to our GFS partners
• Future Vision and Strategic Alignment of group and cluster processes to ensure global consistency across all treasury hubs
• Tools, Data and Analytics – leverage architecture strategy to achieve process standardization and excellence.
• Stakeholder engagement & communication – engage key stakeholders across Treasury to gather insights, build support, and effectively communicate the rationale and benefits of FFG programme.
• Process standardization and centralisation – identify opportunities to create central service functions, simplify processes and cross-functional synergies.

Business

• Ensure that sustainable long-term solutions are in place so that any gains and improvements in ways of working across Treasury are embedded and continued on an ongoing basis.
• Have in-depth understanding of FFG initiatives identified within Treasury to drive forward optimisation of investment spend.
• Design and implement best in class Country Operating Model across clusters to drive continued organisation effectiveness.
• Work closely with Treasury leaders and elected programme leads to ensure that objectives are clear, and delivery is tracked and reviewed on a regular basis.
• Partner with FFG counterparts within GCFO – identify best practices, service delivery & platform synergies and collaborate to overcome challenges

Processes and Governance

• Delivery Lead – work closely with Treasury delegates to ensure objectives are clear, and delivery is tracked and reviewed on regular basis
• Risk Mitigation – Identify potential enablers along with risks and challenges related to the Treasury FFG. Work with manager to consider controls to mitigate those and track progress throughout lifecycle of the programme.
• Design principles and framework – consider integration with the wider GCFO functions, process inconsistencies and how these can be hubbed to achieve additional scalability from the Treasury function

Qualifications

• Experience in Financial Services industry in roles involving technology transformation, change management and organisational re-design.
• Analytical skills – proficiency in data analysis and strategic thinking to drive business performance and optimise costs.
• Expert in MS Excel and Powerpoint
• Be detail-oriented and have problem-solving skills. Highly inquisitive with an ability to flex approach for different audiences and situations.
• Ability to learn is essential – being able to understand the impact across the narrative of the Bank with each new regulation, and strategic decision among others.
• Financial Acumen – strong understanding of financial principles, including budgeting, forecasting, costs analysis, and financial reporting.
• Able to work in a dynamic environment and in very fluid situations with tight deadlines
• Experience in Change Management leading large programmes of work driving transformational change.
• Experience within Group Treasury, ALM and / or Balance Sheet Management is preferred.
• Overall, evidence the key Treasury attributes of TRACE: Teamwork, Responsibility, Accountability, Communication and Execution

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Senior Manager / Manager, Operational Excellence HRD, Up $5.5K

Duration: 6 Months Contract

Working Location: Near to Paya Lebar MRT

Working Hours: 9.00AM - 6.00PM

Responsibilities:

Process Documentation and Management Expertise:

• At least 3 years of experience in SOP documentation and management, preferably in an HR environment
• Proficiency in using documentation tools and software, such as Visio
• Strong attention to detail and organizational skills

Process Improvement and Analysis Skills:

• Skilled in business process reviews and re-engineering
• Ability to lead SOP reviews and propose improvements
• Experience in using tools, techniques, and methodologies to streamline HR processes

Collaborative Communication:

• Excellent written and verbal communication skills
• Ability to work collaboratively with diverse teams and stakeholders
• Experience in facilitating cross-functional team discussions and integrating feedback

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Responsibilities

• Ensure the smooth day-to-day running of the mobile shop.
• Open and close the store on time and maintain cleanliness and orderliness.
• Monitor cash flow, and sales transactions, and ensure accurate billing and receipts
• Supervise and motivate sales staff to meet sales targets.
• Recruit, train, and develop staff in customer service, product knowledge, and sales techniques.
• Assign tasks and create schedules to ensure efficient operations.
• Oversee customer interactions to ensure satisfaction and resolve complaints promptly.
• Train the team to explain features of mobile phones, accessories, and plans.
• Promote new products, offers, and services to increase sales.
• Track stock levels for mobile phones, accessories, and SIM cards.
• Manage orders, ensure timely restocking, and reduce excess inventory.
• Maintain accurate inventory records and minimize loss or theft.
• Build and maintain relationships with distributors and suppliers.
• Negotiate prices and deals for phones, accessories, and services.
• Ensure timely delivery of stock to avoid shortages.
• Ensure compliance with company policies and legal regulations (e.g., warranty policies, and returns).
• Maintain records of transactions, sales reports, and staff performance.
• Submit regular performance and inventory reports to senior management.
• Plan and execute in-store promotions, discounts, and events to attract customers.
• Collaborate with marketing teams for digital campaigns and local advertisements.
• Monitor the effectiveness of promotions and adapt strategies as needed.
• Stay updated on the latest mobile technologies, plans, and accessories.
• Train the team to troubleshoot and offer basic technical support to customers.
• Coordinate with service providers for post-sale issues or warranty claims.

Administrative managers oversee all support and clerical work within a company. They need to supervise day-to-day support activities, coordinate clerical tasks, and lead teams of administrative officers. They need to work with management and support staff to assess and improve administrative processes and enhance efficiency.

Key Responsibilities

• Manages a team of administrative officers, training and developing them to enhance performance
• Oversees daily support activities
• Ensures completion of all administrative tasks
• Identifies key areas of improvement, plans administrative processes, establishes guidelines, and implements protocols
• Coordinates with executive management and other managers to ensure alignment with the company’s mission, vision, core values, and objectives
• Tracks team performance and ensures quality of work is within acceptable levels

Requirements

• Minimum of 5 years experience in administrative management
• Excellent communication skills, both verbal and written
• Strong leadership skills
• Able to effectively interact with different types of people
• Excellent planning, organizational, and project management skills
• Bachelor’s degree required

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

We are hiring on behalf of our client, a major international bank in Singapore, for the role of HR and Admin Senior Manager. This is an exceptional opportunity for an experienced HR leader to play a key role in driving people strategies and overseeing branch operations within a dynamic banking environment.

As the HR and Admin Senior Manager, you will spearhead HR initiatives while ensuring the seamless execution of administrative functions. This role is critical in aligning people, processes, and policies with the bank’s business objectives and regulatory requirements.

Key Responsibilities

Human Resources

• Develop and implement HR strategies and initiatives that align with the bank’s overall goals and values.
• Manage and execute HR policies, procedures, and processes while ensuring compliance with employment laws and regulations.
• Oversee the end-to-end payroll cycle to ensure accurate and timely processing of wages, bonuses, claims, and incentives.
• Manage all personnel matters, including employee welfare, leave, discipline, benefits, training, and other HR administrative functions.
• Lead recruitment efforts, including sourcing, interviewing, and onboarding candidates, while collaborating with recruitment agencies.
• Maintain and update HR policies, Employee Handbooks, and related documentation in accordance with legal and operational requirements.
• Manage employee relations, address concerns and grievances, and provide HR-related guidance to staff.

Administration

• Oversee branch administration affairs, including office operations, facility management, and maintenance of office equipment and fixtures.
• Manage procurement, general affairs contracts (e.g., office rental, insurance, and maintenance), and monitor administrative costs.
• Supervise office operations such as stationery orders, mail management, visitor coordination, and memo dissemination.
• Organize and coordinate Branch Management meetings and ensure timely reporting.
• Provide direct administrative support to the CEO on HR and operational matters as required.

What You Bring

• A Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 10+ years of HR Generalist and administrative experience, preferably within the banking or financial services industry.
• Strong knowledge of local employment laws, compliance standards, and industry best practices.
• Proven ability to lead, strategize, and manage HR policies while maintaining a high level of operational efficiency.

Ready to make an impact? We’d love to hear from you! Apply today by sending your resume to [email protected]

**We regret to inform that only shortlisted candidates would be notified

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Glenn Wong | EA Personnel No: R1106685

COMPANY DESCRIPTION

Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies.

Hafnia is a company that's all about our people both the people that run the business, and those that manage our customers. We've always done things differently and prioritized a strong, commercial mindset. But we've never cut corners when it comes to relationships. Building strong business relationships with our customers is the foundation of what we do. We're in this for the long run and focus on their needs 100%. We are transparent and we stick by our promises as the partner you can turn to in a tight spot meaning our customers stick with us. Our foremost rule is putting people first and that's how we've become one of the leading ship owners and operators of today's product tanker industry globally.

Hafnia has a solid history in chartering, operations, and technical management, and strives to offer customers the best solution for their transportation needs. This solution-focused approach has resulted in a strong reputation and the Company remains firmly committed to being a responsible member of the industry and operating according to the highest ethical standards.

RESPONSIBILITIES

The main responsibilities of this role are to ensure effective and efficient coordination of our Pool vessel operations. Liaise closely with the Pool partners, Fleet Technical Managers, Commercial, Bunker, Claims and Controls teams to identify opportunities within operations for effective fleet performance monitoring and management. Influence the fleet operations team and other associated stakeholders in aligning with the vessel performance management goals and objectives in optimizing TCE. Assist in developing KPI, scorecards, workflow charts, and process maps for the operations team with regard to vessel's operational performance.

• Responsible for daily vessel operations, including issuance of voyage instructions, planning, optimizing and managing voyage bunkers, appoint agents, optimize voyage PnL taking into account speed and tank cleaning instructions.
• Ensure that all financial requirements, funding and invoicing for each voyage are promptly arranged and correctly disbursed
• Process and ensure compliance with relevant charter party requirements and company procedures, relevant voyage or time charter operational information between vessels, brokers, charterers and agents
• Maintain account of bunkers on board and plan for optimized uptake for spot market ships
• Monitor and record all details of voyage performance including off-hire, stoppages and delays within the vessel voyage performance report system, including trends / gap analysis
• Identify opportunities within operational practices which influence performance of vessels
• Arrange all routine invoicing and funding for voyage costs, including agency appointments, non- compulsory pilotage and surveyors' attendance
• Check and advise as necessary relevant voyage, cargo and port documentation required by principals for raising demurrage and off-hire claims
• Maintain and manage all department / fleet operational records, files and databases as per departmental procedures and documentation system
• Render pre-fixture support to commercial department concerning any vessel information requirements, questionnaires, certification and scheduling
• Render post fixture support to commercial department as required during the course of the voyage with pertinent operational information, routing, ETA / ETD, cargo operations, terminal and navigational issues
• Render post fixture support to Claims & Controls team as required for follow up of voyage claims, including providing information on charterer claims, insurance claims & other insurance-related matters to Claims, Commercial and Insurance departments
• Assist with departmental targets and projects
• Actively participate in the development of processes and procedures for the continuous improvement of company procedures
• Undertake activities as guided by company's fuel and operational efficiency initiatives and identify / execute new improvement initiatives within the area in close cooperation with energy management to ensure company-wide alignment
• Analyse vessel voyage performances to identify any underperformance, downtime or any other operational issues and initiate corrective actions
• Proactively analyse, review and make recommendations for improvements in costs, turnaround time, etc. for assigned region
• Liaise with Pool partners/Technical Managers for vetting status and information on voyage screenings by oil majors
• Liaise with the Pool's fleet technical and fleet manning teams for effective co-ordination of spares delivery and personnel transfer.

Requirements

• Minimum 5 years relevant experience in the marine industry
• Sailing experience as a senior officer on Oil/Chemical tankers
• Familiar with the oil tanker industry, especially vessel operations
• Singaporean, PR preferred
• Self-driven person, able to work independently & as a collaborative team player
• Fluent in written and spoken English
• Comfortable with a fast-paced and MNC environment
• Enjoys challenges and adaptable to changes

Competencies

• Attention to Detail
• Customer Focus
• Effective Communication
• Organisational Awareness
• Planning, Prioritising and Organising
• Responding to Pressure and Change

WE are a dynamic, collaborative, and extremely talented bunch of storytellers in 20 countries across the globe. We are now on the search for an Senior Account Manager to grow and solidify our presence in that space.

Your responsibilities would include:

• Manage a portfolio of accounts, ensuring high level of client satisfaction
• Develop new business proposals and be involved in pitching
• Actively seek out networking and new business opportunities
• Plan and execute communications strategies - PR, social media marketing, owned and earned content
• Cultivate strong relationships with, and build a network of key media, spokespeople and influencers (in Singapore and across the APAC region)
• Act as point of contact for clients on day-to-day activation e.g. reviewing, securing approvals and monitoring work progress
• Develop and sustain a deep understanding of the client's business, industry, and trends
• Manage and mentor junior team members
• Maintain timelines and ensure delivery of key milestones including presentations, approvals, and production
• Planning, editing, and writing content for a variety of external and internal communications channels
• Immersing yourself in all things media – from the latest movers and shakers to monitoring the daily news agenda

We want YOU if you are:

• Strong PR/ integrated communications background
• Have a minimum of 8 years of experience preferably in the PR agency space
• Proven track record of effective management of several accounts
• Excellent attention to detail, with a process driven approach
• Strong media relations
• Strong organisation and time management skills, with the ability to juggle several projects and tasks simultaneously while consistently delivering high quality work with tight deadlines
• Solid written and verbal communication skills
• Proven track record of new business development
• Able to effectively manage a team
• Agency experience is preferred supporting clients in a variety of industries.

If you're looking to take your career to the next level, click Apply and we will be in touch!

- Lead a team of insolvency professionals in the day-to-day administration of insolvency and corporate restructuring engagements

- Liaise with various stakeholders such as creditors and regulatory bodies relevant to the insolvency engagements

- Support the Liquidator in his investigation into the affairs of wound-up companies and the recovery of assets for distribution

ABOUT YOUR ROLE:

You will be leading the sourcing team and Leading medium to long term sourcing strategy and supplier development, in the production country to create strong vendor partnerships, ensuring that all products are developed on time and in line with the brand’s creative and strategic direction.

You will co-create product development and innovation strategies in collaboration with the brand product development teams in the US (Global), APAC and Europe.

You will work with the Asia Product Supply Sourcing team in the hub, to create the sourcing strategy, for your production country.

YOUR RESPONSIBILITIES WILL INCLUDE:

(but not limited to)

· Managing vendor partnerships, ensuring performance that supports the product development processes of the brands

· To formulate sourcing strategies, propose alternatives in meeting end to end Supply Chain objectives, ensuring quality and

· Build supply pipelines through sourcing and incorporate strategic dimensions and capabilities of suppliers, emphasis on quality management practices, process capabilities, design and development, and cost reduction capabilities into the decision-making process.

· Effectively breaks down functional work plan into detailed work activities, ensures the team is fully aware of their respective roles & responsibilities

· Enhancing and advocating for vendors’ capabilities and use of new technologies, to drive innovation of process and product

· Communicating proactively with Asia Hub stakeholders, product development and design teams to build and adhere to a product development calendar that enables best in class on time samples, execution and delivery.

· Communicating proactively with stakeholders, when there are development concerns raised – and provide solutions where possible, to rectify, whilst maintaining set calendar dates

· Collaboration with all ‘in country’ internal stakeholders across Production, Global Material Supply, Compliance, Responsible Sourcing, Product Stewardship, Logistics and Quality teams to ensure the Delivery of all set KPIs.

· Fostering and role modeling a culture of inclusion, candor and trust.

· Support all associates in the team, to ensure they create and drive their individual development plans – and develop a regular cadence of review.

· Challenge the status quo by adopting a creative and curious style that can drive continuous improvement

· Participate in company-wide initiatives to promote VF purpose activation and to improve VF Asia Product Supply systems and processes.

WHAT WE WILL BE LOOKING FOR IN YOU:

· Knowledge of apparel – with proven experience in development of knitted and woven product and managing a diverse product collection.

· You will be coaching and developing your team, providing timely constructive feedback enabling them to excel and realize their potential.

· Proven leadership experience in managing multi-cultural teams and ability to influence stakeholders on a global level to advance business goals.

· A basic understanding of paper patterns creation and an understanding of digital product creation will be an advantage.

· Drive and passion to make a difference, presenting a growth mindset that role models positivity and curiosity to your team and peers.

· Executive presence – you will be capable of capturing your audience’s attention, being composed and well prepared.

· Ability to lead, facilitate and champion change.

· Good business acumen and understanding of the competitive global business environment, as well as an awareness of economic, social and political trends that impact the organization’s global strategy.

· Language Proficiency: Excellent English

WHAT YOU CAN EXPECT FROM US:

· Being part of a business that is Purpose led enabling one to have a positive impact on communities around the world, giving greater meaning to the work that we do.

· You will work with a team of diverse and sharp minds that operate with an inclusive and global mindset because our differences are what make us stronger together.

· We will provide you with the best in class, work environment, well-being policies and work place flexibility that is about helping you show up and lean into life with your whole self – emotionally, physically and socially.

EDUCATION / WORK EXPERIENCE

Ø Academic Degree. Textile, Apparel or related field Preferred.

Ø Working Experience 7 to 10 years related to sourcing.

Ø Supervisory management exposure will be an advantage

Ø Language Proficiency: Good communication skills in English. Local language proficiency will be an advantage.

Ø Exposure to digital platforms for developing product, driving process efficiency will be a huge advantage

KEY ROLES AND RESPONSIBILITIES

• Establish / optimize infrastructure design and enhance existing processes to meet business goals

• Plan and coordinate the functions of Infrastructure, Network and EUC

• Identify customer and operational needs of multiple on-premises and cloud-based solutions, serving as a subject-matter expert and trusted source to management, supervising and evaluating the performance of assigned staff

• Oversee and deliver reliable IT infrastructure, Network, and EUC operations with established metrics, KPIs and SLOs

• Maintain and evaluate Lifecycle management of infrastructure hardware

• Deliver operational excellence and infrastructure best practices for both on-prem and Azure setup

• Identify hardware, software, external service cost estimates, and resource requirements to meet assigned project scopes and objectives.

• Works closely with internal users, partners to proactively manage all Infrastructure, Network and EUC topics and requests

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science or Computer Studies or Information Technology or related discipline

• Strong knowledge of hardware and networking

• Minimum 8 years experience

• Ability to work in a team as well as independently

• Ability to communicate across different functions and levels of audiences

• Effective at acquiring an understanding of a problem or situation, with good problem-solving skill.

• Fundamental Cybersecurity knowledge on perimeter defense

• Knowledge in OT setup is an advantage

• Knowledge in architectural and construction industry is an advantage

PREFERRED SKILLS & CHARACTERISTICS

• Independent worker with initiatives, positive attitude and team player

• Good analytical skills and attention to details

• Good verbal and written communication