The Senior Inside Sales Manager leads the Inside Sales team and/or partners with Marketing to provide strategic direction and drive accountability.

The Senior Inside Sales Manager will collectively drive standardization to define and achieve sales and margin goals while driving Inside Sales Key Performance Indicators (KPIs).

Responsibilities

• Drive and continuously improve Inside Sales KPIs to ensure customer satisfaction
• Work with the team to balance workloads and headcount
• Define processes to handle additional responsibilities assigned to sales
• Serve as coach and mentor to inside sales leadership
• Partner with Inside Sales Manager to determine monthly/annual sales and gross profit plans
• Serve as a point of escalation to ensure customer issues are resolved promptly
• Work closely with the Director of Sales and Marketing to plan, lead, and execute corporate strategic initiatives
• Engage with the team to develop and nurture internal working relationships and ensure alignment of key strategies and tactics (sales, margin, EBITDA)
• Spearhead large projects to implement best practices involving branch and potential component stocking programs

Qualifications

• Bachelor’s Degree preferred
• 4 years experience required inside sales management as a Manager leading a team in a B2B business
• 2 years of training and developing a sales force.
• Strong professional sales and consultative skills, ability to coach and mentor growing sales team.
• Knowledge of principles and methods for showing, promoting and selling products or services, including marketing strategy and tactics, product demonstration, and sales techniques.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Knowledge of business and management principles, including resource allocation, leadership and coordination of people and resources.
• Ability to establish and maintain cooperative working relationships.
• Ability to function effectively in cross-functional work environments.
• Strong written and verbal communication skills.
• Strong analytical, math, and persuasion skills.
• Strong understanding of customer and market dynamics and requirements.
• Strong background and track record in managing creative sales initiatives.
• Knowledge of wholesale distribution products and markets is preferred.

POSITION SUMMARY

Korn Ferry (KF) is looking for an Senior Project Manager Implementation, to be based in Singapore or Australia.

The role will be responsible for overseeing the successful implementation of RPO solutions for our clients. This role requires a strategic thinker with strong project management skills and a deep understanding of the recruitment landscape in the APAC region. The ideal candidate will have a proven track record of leading complex RPO implementations, delivering exceptional client satisfaction and leading an experienced team.

You will work as part of a global team to execute local, regional and global implementations within APAC.

As a key part of the APAC RPO Leadership team, this role will be responsible for maximizing resource capacity across the team to deliver high impact, quality implementations, consulting and project support services in the talent management domain to a high level of customer satisfaction. This role will also be responsible for ensuring projects are rolled out within agreed solution scope, timeframes and budget whilst demonstrating project management best practices. The role requires project management experience and deep domain expertise in the implementation of talent acquisition solutions and driving outcomes across all key pillars of the Talent Acquisition platform to elevate and optimise solution performance. Knowledge of and experience working in the APAC region is essential to be successful in this role.

You will develop and/or implement effective communications, change management, risk mitigation, and training program strategies. At all times you will demonstrate the highest level of ethical behaviour & personal integrity. Positive and pro-active communication with stakeholders, peers and colleagues, generosity of knowledge and experience sharing and building effective relationships within and across the business.

A key part of this role is to also support and/or provide input into sales and pre-sales activities as it relates to Implementation, including (but not limited to) RFI/RFP content, client presentations and meetings.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

Team Management

• Staff hiring to ensure team structure delivers to existing and potential requirements in pipeline
• Active resource management and work requests understood 3-6 months in advance to enable accurate resource management planning
• Responsibility for team skill and knowledge development

Project Management and core deliverables

• Achieve implementation of agreed solution design within agreed timelines and executed with positive feedback from all key stakeholders
• Innovation around project management approach- continued development of methods for implementing solutions
• Responsibility for the management and delivery of implementation projects

Revenue Growth & Profitability

• Understands commercial profitability of solutions

Thought Leadership

• Provides thought leadership in solution design & strategy to clients & direct reports
• Actively contributes to innovation & differentiation of KF service offerings
• Deep understanding of Korn Ferry Solutions and offerings

People & Culture

• Self manages own performance and accepts responsibility for own learning
• Provides and accepts feedback
• Attends, participates and collaborates in all relevant KF meetings & initiatives

PROFESSIONAL EXPERIENCE / QUALIFICATIONS / SKILLS

• Knowledge of one or more Talent Acquisition leading technologies: (i.e. Workday, Taleo, SuccessFactors, SilkRoad, iCims, Kenexa/BrassRing, ADP/Virtual Edge, Cornerstone OnDemand)
• Knowledge of corporate and/or public entity talent practices
• Experience managing Talent Acquisition teams OR project management in the TA space
• Process implementation design experience with business process re-engineering or design skills
• Experience of co-implementing with different technologies such as: ATS, HRIS, Onboarding systems Significant experience leading Change Management workstreams:
• identifying and mitigating risks
• Experience utilizing Microsoft Office Suite tools, including Visio, Excel, and MS Project to effectively create and manage project deliverables
• Experience displaying both verbal and written communications skill with the ability to develop effective written materials, facilitate group discussions and present to diverse customer audiences, including executive leadership and client base
• Ability to travel when required
• Diploma with a minimum of 15 years related experience
• Proven self-starter with the ability to work on a variety of projects with minimal supervision

Job Summary:

We are searching for a dynamic Senior Manager of Sales to lead the sales team and to drive revenue growth. In this role, you will establish sales strategies, identify new opportunities, manage key client relationships, enhance client satisfaction, and provide guidance to the team members.

The ideal candidate will possess a proven record of success in sales leadership, strong analytical skills, and the ability to inspire and motivate a team.

Responsibilities:

• Lead a Sales team to prospect and qualify new business opportunities to increase market share within the assigned portfolios including core duties:

1. Upsell and cross-sell to grow new revenue streams.
2. Drive sales process leadership from contact through strategy, proposal, presentation & successful conclusion for product/service sales
3. Create business value for the client
4. Provide value-focused solution selling

• Analyse sales and client data to identify market trends and estimate market demand.
• Plan, develop & implement strategic sales strategies & territory account plan to foster a long-term relationship with the client.
• Operational excellence in managing prospects and pipeline reporting including establishing sales forecasts, and creating lead generation plans to ensure a substantive sales opportunity pipeline.
• Plan & propose pricing approaches to support sales and market growth strategies.
• Provide trends and market feedback to senior management.
• Work with pre-sales teams, service delivery team and other internal stakeholders to meet client needs.
• Convert sales opportunities to client accounts:

1. Develop sales proposals, quotes and bid documents.
2. Manage the preparation of documents and materials for meetings and negotiations.
3. Negotiate specific terms of product and/or service offerings with the client
4. Coordinate with relevant stakeholders to finalise terms and conditions related to contracts and agreements based on the Company’s internal policy (e.g. ORC meeting)
5. Present new products and/or services to new and existing clients

• Coordinate sales activities in line with sales strategy
• Perform other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication and presentation skills
• Able to communicate the benefits of transformational technologies to senior business and technical decision-makers clearly and concisely, tailored to the customer's specific needs.
• Strong business acumen and work independently.
• Possess strong planning, project, and organizational skills
• Meticulous, Goal Oriented, and Good sense of IT and technology trends
• Good experience in managing internal stakeholders across the sales function is a plus.
• Strong leadership and team management skills to inspire and guide the sales team

Education and Experience:

• Bachelor's Degree or equivalent (degree in IT will be a plus)
• Proven sales experience in IT Sales of driving revenue growth
• Minimum 6-8 years of experience in a similar capacity.

• Design, implement, test, and deploy end-to-end software solutions in theT&O-MOT-LCS domain with the following key responsibilities
• Work closely and communicate effectively and independently with project managers, business analysts, development leads, test engineers, infrastructure engineers and business users
• Participate in the analysis and requirements gathering phase and help to translate requirements into technical solutions that meet client needs and expectations
• Debug issues, fix bugs, identify bottlenecks, and troubleshoot the application and provide third level support
• Build, package and release software artifacts in an automated way to all environments including production
• Be responsible for the performance, stability, reliability, and security of the application
• Proactively identify efficiency and design improvements to existing systems and processes
• Min 12+ years of technology delivery experience in software development
• Hands on experience in at least one server-side object-oriented programming language
• Experience using source code control systems and branching strategies including with hands on experience branching, merging, and releasing
• Experience with a major relational database system
• Knowledge of data structures, design patterns, architectural styles, and API designs
• Hands-on experience with JAVA (Spring, Springboot) in a Unix/ Linux environment
• Hands-on experience with relational databases, preferably MySQL, NoSQL, MariaDB or SQL Server.
• Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI).
• Experience in CI-CD tools like Bitbucket Jenkins, Nexus, JIRA, confluence.
• A team player with excellent communication and interpersonal skills.
• Experience in data ETL pipelines (including reconciliation and quality tools and techniques) an advantage
• Experience working in agile technology teams
• Ability to adapt to challenges while remaining calm in a constantly changing environment
• Experience in Agile methodologies such as Scrum.

Lead Region DX- SWE Singapore

• Lead upgrading SAP version/ Promote Business Operation Improvement
• Lead of aligning with Global Platform Team to promote E-commerce website migration, development, system enhancement
• Lead of aligning with Global Platform Team to promote CRM, Data utilization

Responsible for Business Requirements regarding Global Platform

• Summarize Development Requirements regarding cutomizing Global Platform
• To enhance knowledge about Global Platform to each region by promoting efficiently

Lead Team Management

• Lead Organization Management

Job duties:

· Able to work on Weekend/PH

· Able to follow company's schedule to carry out cleaning duties and supervision (multiple locations)

· Able to work outdoor and under sun

· Supervise, manage and control operations daily activities.

· Manage and handle client feedback and on-site incidents

· Monitor and ensure smooth running of daily manpower operations, arrange for replacement of staff as and when necessary

· Manage equipment and supplies inventory and replenishment as and when necessary

· Planning and ensuring orientation for all new staff and job sites

· Cleaning tasks such as drains clearing, dusting, mopping, sweeping, waxing floors and vacuuming

· Cleaning spills, broken glass and other messes up as quickly as possible

· Carry out heavy cleaning tasks and special projects when required.

· Execute, and manages the general cleaning process, monitoring cleaning logistics and supervising other cleaners

· Require hands-on with cleaners

· Perform and meet the cleanliness and hygiene standard in assigned areas and cover manpower whenever required (eg. staff on leave/MC/absent).

. Manage bangladeshi workers and give full direction on the duties

Requirements:

· Able to converse in Malay Language and Prior experience in operations in cleaning is highly preferred.

· Experience in cleaning will be an advantage.

· Committed and responsible team player with good personality.

· Diligent attitude and willing to learn.

· Self-driven, Independent and resourceful.

· Strongly oriented towards service level"

Position Overview

We are looking for an experienced professional to take on the role of Strategic Portfolio Management (SPM) Lead for the ServiceNow platform. This role is pivotal in driving the technical strategy, roadmap, and development of the SPM module to meet business objectives. The ideal candidate will bring deep expertise in portfolio management and a strong ability to lead technical teams in delivering innovative solutions.

Role & Responsibilities

• Spearhead the design, deployment, and enhancement of the Strategic Portfolio Management (SPM) module within the ServiceNow ecosystem.
• Partner closely with business stakeholders to gather requirements, analyze needs, and translate them into effective technical solutions.
• Establish and manage a comprehensive technical roadmap for the SPM module, ensuring it aligns with organizational goals and priorities.
• Lead and mentor development teams and platform administrators involved in SPM-related projects.
• Oversee the configuration, customization, and seamless integration of the SPM module with other ServiceNow applications and enterprise systems.
• Ensure adherence to industry standards, best practices, and governance protocols for portfolio management solutions.
• Proactively identify, troubleshoot, and resolve technical challenges associated with the SPM module, engaging support teams as needed.
• Stay abreast of emerging trends and advancements in portfolio management technologies and apply relevant innovations to enhance platform capabilities.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline.
• A minimum of 5 years of experience leading and implementing ServiceNow SPM solutions.
• Solid understanding of portfolio management methodologies, processes, and best practices.
• Demonstrated hands-on experience with ServiceNow platform customization, configuration, and optimization.
• Proficient in JavaScript and ServiceNow scripting frameworks.
• Experience integrating ServiceNow applications with other enterprise platforms.
• Strong communication, problem-solving, and stakeholder management skills, with the ability to collaborate effectively across technical and non-technical teams.
• ServiceNow Certified Implementation Specialist in IT Business Management (CIS-ITBM) or Strategic Portfolio Management (SPM) certification is a plus.

Position Summary

We are seeking an accomplished professional to serve as the Integrated Risk Management (IRM) Lead for the ServiceNow platform. This critical role focuses on shaping the technical strategy, development, and implementation of the IRM module to align with business needs. The successful candidate will possess advanced knowledge of risk management frameworks and the technical acumen to deliver effective solutions.

Key Responsibilities

• Drive the design, deployment, and optimization of the Integrated Risk Management (IRM) module within the ServiceNow platform.
• Collaborate with stakeholders to gather and analyze business requirements, translating them into tailored technical solutions.
• Develop and maintain a clear technical roadmap for the IRM module, ensuring alignment with organizational objectives and industry standards.
• Provide mentorship and technical leadership to developers and administrators working on the IRM module.
• Oversee the configuration, customization, and integration of the IRM module with other ServiceNow applications and third-party systems.
• Ensure risk management solutions adhere to security, governance, and compliance standards.
• Proactively identify, troubleshoot, and resolve technical challenges, coordinating with support teams as required.
• Monitor emerging trends and technologies in risk management and incorporate relevant innovations to enhance platform performance.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience leading and delivering ServiceNow IRM implementations.
• Comprehensive understanding of risk management processes, frameworks, and methodologies.
• Proven hands-on experience in ServiceNow platform customization, configuration, and development.
• Strong proficiency in JavaScript and ServiceNow-specific scripting languages.
• Experience integrating ServiceNow modules with external enterprise applications.
• Exceptional communication and collaboration skills, with the ability to engage both technical and business-oriented stakeholders.
• ServiceNow Certified Implementation Specialist in Risk and Compliance (CIS-RC) is preferred.

Responsibilities

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Assist in store promotional events and campaigns with the corporate team.

Roster planning.

Ad hoc duties as assigned.

Requirements

Diploma in any discipline

At least 3 - 5 years of relevant working experience in fashion retail industry preferrably with supervisory experience

Good communication and presentation skills

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

• Primarily responsible for projects delivery in Singapore, support the South Asia Consulting Delivery team in providing pre–sales support, planning, scheduling, monitoring and directing projects on agreed client requirements and to deliver expected Teradata business results
• Manages Teradata employees and third-party contractors to ensure projects meet established time, cost, technical and quality objectives.
• Own the project/s assigned from pre – contract sales process and will manage them through complete closeout. You will ensure that right software implementation approach is followed. In addition to project management, managing the project financials, timely invoicing and collections will also be part of your responsibility.

Who You’ll Work With

• The Consulting Delivery team consists of four (4) other team members that are individually situated in Singapore, Pakistan and Taiwan.
• Participate in scoping, planning, cost estimating, pricing of consulting projects, statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client’s business requirements into specific deliverables while fostering relationships amongst stakeholders with clear communications and expectation management.
• The position reports to our Project Lead based in India.

What Makes You a Qualified Candidate

• Proven experience record of minimum 15 years demonstrating the ability to manage successful project deliveries including strategic planning, budget/cost management (P&L), risk management and change management.
• At least 2 years of experience in managing Data warehouse, Business intelligence, Cloud Migration, Application and Analytics projects.
• Good understanding of CMMi and ITIL frameworks along with at least one of the certifications for PMP, Agile, Six sigma, Prince2
• Proven experience in managing large multi-national, multi-cultural teams across geographies on projects
• Solid understanding of agile and devops, preferably in data analytics area.

What You’ll Bring

• Working industry knowledge along Government, Telecommunications, Financial Services, Aviation, Manufacturing or Retail industries is a plus
• Ability to work within multiple time zones and diverse cultures
• Experience of working and managing virtual teams including customer management
• Strong verbal, written and presentation skills
• Ability to guide the activities of an individual, group, or team toward a desired result or outcome. Drive consensus and team ownership of decisions.
• Customer centricity with an ability to work in large teams.
• Strong verbal, written and presentation skills

*Ability to travel in Asia depending on projects assigned.

Mon to Fri 8.30am to 6pm

Job Summary :

This position will be responsible for developing and implementing growth strategies to drive business growth in revenue and customer visits to company’s outlets through all digital touchpoints. The candidate must have a deep understanding of the customer journey and be adept at connecting the dots to create seamless and engaging experiences for our guests.

Key Responsibilities:

• Develop and Execute Growth Strategies

o Design and implement innovative growth strategies to drive revenue and customer engagement.

o Identify and optimize key performance indicators (KPIs) to measure the success of growth initiatives

• Loyalty Marketing

o Develop and manage loyalty programs to increase customer retention and lifetime value.

o Analyze customer data to create personalized marketing campaigns that drive repeat visits and brand loyalty

• Digital Marketing

o Oversee all digital marketing activities, including social media, email marketing, SEO, SEM, and content marketing.

o Leverage digital channels to enhance brand visibility and attract new customers

• Customer Journey Optimization:

o Map and analyze the customer journey to identify pain points and opportunities for improvement.

o Create seamless and engaging experiences across all touchpoints to enhance customer satisfaction and loyalty.

• Data Analysis and Reporting

o Utilize data analytics to measure and report on the effectiveness of marketing campaigns.

o Stay abreast of emerging technologies and best practices in growth marketing, and leverage insights to drive innovation and experimentation

• Collaboration and Communication

o Work closely with cross-functional teams, including operations and finance to align marketing efforts with overall business objectives.

o Lead and mentor a team of marketers, providing guidance, support and professional development opportunities.

o Communicate and present reports on growth strategies and results to senior management and stakeholders at all levels.

Requirements

• Bachelor's degree in Marketing, Business, or a related field.

• Minimum of 5 years’ experience in growth marketing, preferably in the F&B or hospitality industry with senior leadership skills.

• Strong understanding of digital marketing channels and strategies.

• Experience with loyalty programs and customer relationship management (CRM) systems.

• Excellent analytical and problem-solving skills.

• Ability to think creatively and strategically.

• Strong communication and interpersonal skills with experience in team leadership.

• Proficiency in data analytics tools and marketing software.

Individual accountability

Commercial Pricing & Modelling

• Develop the commercial strategy and approach for global or regional large-scale single or major multi-x bids.
• Own and be accountable for the pricing strategy from end to end.
• Specialize in multiple product pricing strategies and have a strong understanding of each service lines, platform, and value proposition.
• Collaborate with in-country teams and the various cross functions (Solutions & Proposals, Subject Matter Experts (SMEs)) and provide guidance and challenge to internal teams on our solutioning and pricing / cost inputs.
• Manage multiple external and internal stakeholders to ensure our price offering is suitable to meet both our requirements and executives those of the client.
• Build models to simulate the various profit and loss scenarios as part of Commercial Review Board (CRB) sign-off.
• Lead CRB deal reviews and presentations on the Commercial Core and P&Ls
• Work with business leaders, Pursuit Lead and Commercial Strategy team to understand and mitigate the risks and opportunities around deals.
• Develop simplified storyboard to aid in win-price strategy.
• Participate in client facing deal negotiation and presentation, as applicable.

People Management

• Coach the pricing team and lead them to excellence through feedback and recognition.
• Promote a culture of collaboration and teamwork.
• Maintain active succession planning.

Process & Tools

• Use the internal tools developed by the Global Tools and Analytics team and provide constructive feedback to aid in the development.
• Responsible for establishing and tracking Cost benchmarking and competitor pricing analysis.
• Deploy and adopt new processes and tools as appropriate.

Collaboration/Cooperation Requirements

• Lead with OneJLL leadership behaviours.
• Champion Diversity & Inclusion
• Deliver through instilling trust and building relationship.
• Collaborate globally to share ideas and drive continuous improvements in commercial processes.

Additional

• Manage due diligence and baselining activities where required.
• Deep dive into commercials for renewals and making recommendations for future commercial improvements.
• Address critical gaps between what we sold and how we can improve the margin of existing accounts.
• Lead ad-hoc projects and initiatives.
• Client Consultancy work
• Input to Management Reporting as needed.

Requirements

• Bachelor’s Degree with 8-10 years of experience in pricing and commercial modelling on complex outsourcing contracts, ideally within the commercial real estate industry, with at least 2-3 years of experience as a people manager
• Strong analytical skills, and must be comfortable dealing with numerical data, and have strong attention to detail.
• High level of system skills and commercial acumen
• Excellent communication, negotiation, and stakeholder management skills. Confident in client facing and board level situations.
• People management skills & leadership qualities
• Able to understand and interpret complex financial and commercial situations and explain to a variety of stakeholders.
• Adaptable and able to present with gravitas and build client relationships (internal and external).

Other Personal Characteristics

• Trustworthiness - Can be relied upon to follow through on commitments.
• Focus - Set priorities and sticks to them, without veering off in all directions.
• Judgement - Exercise good sense, especially when under pressure or when faced with making sacrifices for the greater good.
• Strong excel discipline.

About the company

HDFC Bank is one of India’s leading private banks, incorporated in August 1994, with its registered office in Mumbai, India. As of September 30, 2023, the Bank’s distribution network is at 7,945 branches. The representative office in Singapore provides information on home loan products for purchase of residential property in India. Our business philosophy is based on five core values – Operational Excellence, Customer Focus, Product Leadership, People and Sustainability.

Job Description and Responsibilities

We’re looking for a high calibre professional to join our team and build up our emerging presence as an Senior Manager - Operations. At HDFC Bank, we provide our employees with

ample opportunities for career growth and development. The positive work environment and comprehensive training programmes ensure that our team of professionals is highly motivated and equipped with the skills to excel in their respective roles. We believe that the ultimate identity and success of our bank will reside in the exceptional quality of our people and their extraordinary efforts.

Job Purpose:

An experienced leader for Overseas Branches Operations, responsible for managing Overseas

Branch Operations and providing end to end Support to team. Possess extensive knowledge of Overseas Branch Products including Trade Finance. To supervise/authorize day-to-day operations.

Job Responsibilities:

• Ensure timely settlement of Trades/transactions across all verticals within the branch.
• Ensure accurate and timely regulatory reporting.
• Ensure settlement of funds to clients/counterparty Banks is done before cutoff time
• Ensure timely closure of audit/compliance open points.
• Providing a support function for all issues / Queries of Business, NR Sales and Treasury.
• Timely reply to queries / clarifications raised on Notes Mail / Escalation of issues.
• Maintaining TAT for various activities on desk, linked to external as well as internal Cut Off.
• Ensuring timely submission of MIS.
• Ensuring timely Receipt/release of funds & status of cheques from Correspondent bank.
• Monitoring the operation activity and publishing regular MIS.
• To ensure transactions are done within the Regulatory norms.
• To ensure that Bank guidelines are adhered to for all transactions.
• Ensure no miss out of any transaction.
• To ensure that the KYC is done for all transactions.
• To coordinate with Central Processing Unit to ensure that turnaround time is adhered.
• To ensure and maintain adequate readiness of Disaster Recovery site. In case of any disaster, to ensure that the Operation team reaches the site timely and Operation is re-initiated seamlessly.
• Branch General Ledger monitoring & reconciliation. To ensure Cash tally is done daily and reports reviewed and signed off.
• All stationary (eg Demand Draft etc.) are reconciled daily.
• Safekeeping & scrutiny of credit related documents.
• To ensure proper check is done on all outstanding documents & original documents are stored properly in fire resistant cabinets.
• Ensure scrutiny and safekeeping of KYC documents received for Account opening.
• Check on any discrepancy / Issues in processing on the various desk.
• To assist the External & Internal Auditors during the periodic audits, by providing necessary information.
• To review the audit reports and ensure that shortcomings, if any are plugged
• Act as the Chief-Complaints Officer and responsible for all query resolution within the stipulated turnaround time.
• Any other related job assigned by Head-FBO, the CEO, Singapore, and Group Head – WBO

Educational Qualifications

• Graduation
• Post Graduate
• Certifications on following would be a distinct advantage:

1.  CDCS
2.  Foreign Exchange

Key Skills

• Extensive Banking Product & Process Knowledge
• Extensive knowledge of Trade Products.
• Knowledge/experience of Oracle Core Banking system.
• Possess in-depth knowledge to regulatory guidelines on products, processes, systems and basic due diligence.
• Strong written and verbal communication skills.
• Strong interpersonal and stakeholder management skills.
• Strong Service and solution orientation.
• Ability to work well in a team as well as contribute individually within stipulated timelines.

Experience Required

Minimum experience in years – 5-10 years out of which at least 2-3 years as Unit Head/Team Lead

Major Stakeholders

(intra team and cross functional stakeholders, who would need to be interacted with for

discharging duties)

• Customers
• Business Teams
• Operations
• Product Team
• Treasury
• Risk
• Audit
• Compliance

Kindly be informed that only shortlisted candidates will be contacted.

Khandalkar Deepti Sunil

Direct line: 66318505 (Ext.309)

EA licence no.: 19C9769

Email: [email protected]

Personal Registration number: R1545009

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

The Senior Franchise Operations Manager will be responsible for overseeing the operational performance and compliance of franchise locations within Bacha Coffee outlets. This individual will work closely with franchisees and overseas partners to ensure that brand standards, operational procedures, and customer service expectations are met or exceeded. This individual will be reporting to Head of Franchise Team.

Responsibilities

• Conduct regular visits and audits to franchise locations to assess operational performance, provide guidance, and ensure compliance with brand standards.
• Develop and maintain strong relationships with franchisees, serving as the main point of contact for operational support and guidance.
• Implement training programs and initiatives to ensure that franchise employees are properly trained on operational procedures, food safety standards, and customer service protocols.
• Develop and monitor key performance indicators (KPIs) such as sales, profitability, outlet compliance and customer satisfaction metrics for each franchise location.
• Implement the franchise operating manual and update wherever required and provides guidance in all operational and training areas.
• Lead preparation and host Franchise functional meetings.
• Collaborate with franchisees to develop action plans to address any operational challenges or opportunities for improvement.
• Collaborate with various departments to drive growth and implement action plans.
• Prepare reporting on outlet audits and market opportunity.
• To be trained and stationed across various departments for training including Operations, Training and Franchise Department.

Requirements

• Degree holder in Business or related field
• Minimum 5 years’ experience in a relevant experience in a similar capacity
• Experience in F&B /Luxury Goods/ Hotel industry will be advantageous
• Excellent interpersonal, negotiation and communication skills
• Proactive with strong sense of responsibility and result-orientated
• Strong organizational, analytical skills and follow-up
• Able to work under pressure and tight deadlines
• Positive and accurate representation of the brand at all times
• Adaptable and flexible
• Good team player
• Willing to travel to our franchises overseas when required

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Job Description

• To lead and direct the Human Resources (HR) department.
• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Oversee and manage a performance appraisal system that drives high performance.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Any other ad-hoc duties.

Job Requirement

• Only Singaporeans may apply.
• Bachelor's degree in Human Resources, Business Administration, or related field required.
• A minimum of three years of human resource management experience is preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.

Position Overview
A dynamic finance team is seeking a Senior Manager to support the financial management, planning, and operations of large-scale projects. Reporting directly to the Assistant Director of Finance, with a dotted line to the Project Director, this role plays a key part in delivering financial oversight and strategy for complex programs.

The ideal candidate will possess excellent collaboration skills, strong financial and analytical acumen, meticulous attention to detail, sound business judgment, and the ability to engage with multiple stakeholders effectively. This position offers significant visibility and engagement with senior management.

Role & Responsibilities

• Gain a deep understanding of the project and its framework to provide actionable financial and commercial insights that inform key decisions and enhancement strategies
• Prepare monthly financial reports, including variance analyses (actuals versus budget versus forecast) for management review
• Develop and present concise financial and analytical reports or decks to support stakeholder engagement and address ad hoc queries
• Manage the finance team supporting the program’s financial operations
• Oversee funding, cashflow reporting, and utilization requests, ensuring alignment with external stakeholder requirements
• Take full financial ownership of the project, including profit and loss, cashflow management, and reserve reporting
• Collaborate with cross-functional teams to develop annual budgets and forecasts, leveraging past trends and establishing key assumptions
• Prepare and deliver analytical presentations that highlight potential risks or variances
• Review program funding documents and partner with delivery, finance, and pricing teams to refine financial recovery and cost models
• Identify opportunities to streamline financial management processes and implement improvements

Requirements

• A degree in Accountancy or equivalent qualifications (e.g., ACCA), with a minimum of 8–10 years of relevant experience, preferably within audit or commercial finance roles
• Proven experience in managing the financial aspects of large-scale projects, particularly in the IT or technical domain
• Strong analytical skills, a keen eye for detail, and the ability to manage multiple tasks effectively
• Exceptional communication and stakeholder management skills, with the ability to engage both internal and external audiences
• Proficiency in advanced Excel functions, data analysis tools, and comfort working with large datasets
• A proactive and results-driven approach, with the curiosity and initiative to delve deep into financial data for meaningful insights
• Logical thinking, combined with a mindset that challenges processes to deliver value-added solutions
• Highly motivated, resourceful, and able to work independently while contributing actively to team success

The Senior Technical Manager is in charge of design management of the project and managing the consultant and client’s expectation to deliver the project within budget.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget.
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress.
• Coordinate and support the construction and other departments within the project to fulfil design requirement.
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details.
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications.
• Adherence to safety practices in the workplace.

Qualifications and Education Requirements

• Education: Degree in Civil Engineering from a recognized university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 10 years of engineering experience in delivering projects with at least 8 years of experience in design of civil and infrastructure project
• Extensive experience within a construction environment demonstrating accountability and ability to meet commitments through key internal stakeholders, clients, and staff at all levels.
• Technical Competencies: Technical expertise and knowledge in Structural, Architectural Design
• Proven track record of managing teams and delivering projects from start to hand-over

Value Add of Position

• Excellent client facing with strong people orientation ability to build and develop positive relations
• Possess strong skill in developing and delivering effective communication to different audiences
• Able to lead and inspire high performance, to ensure project plans are implemented on a timely, efficient and effective basis

Job Description & Requirements

The Senior Technical Manager is designated as the Design Manager of the LTA MRT project, in charge of design management of the project and managing the consultant and client’s expectation to deliver the project within budget.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget.
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress.
• Coordinate and support the construction and other departments within the project to fulfil design requirement.
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details.
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications.
• Adherence to safety practices in the workplace.

Skills & Requirements

• Education: Degree in Civil Engineering from a recognized university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 12 years of engineering experience in delivering projects with at least 8 years of experience in design of civil and infrastructure project
• Extensive experience within a construction environment demonstrating accountability and ability to meet commitments through key internal stakeholders, clients, and staff at all levels.
• Technical Competencies: Technical expertise and knowledge in Structural, Architectural Design
• Proven track record of managing teams and delivering projects from start to hand-over

The job-holder is responsible to ensure personalised, specialised and cost-effective care is provided by nursing staff to patients, in accordance to established hospital policies and procedures,standards of nursing care and practices. Responsible for the effective and efficient running of the ward/department assigned. The job-holder is responsible to ensure personalised, specialised and cost-effective care is provided by nursing staff to patients, in accordance to established hospital policies and procedures,standards of nursing care and practices. Responsible for the effective and efficient running of the ward/department assigned.

Are you passionate about sustainability and making a positive impact on the environment and society? Do you have the skills to develop and implement strategies that address environmental and social issues? If so, we invite you to join us as a Sustainability Senior Manager. Read more and apply today for a life-changing career.

Headquartered in Singapore, we are re-establishing Region APAC with the clear ambition to triple patient reach and deliver on the potential of our 16 markets: 5 elevated affiliates with Oceania, India, Korea, Thailand, Indonesia, as well as with Business Area ‘BASEA’ responsible for these 11 countries: Bangladesh, Brunei, Cambodia, Laos, Malaysia, Maldives, Myanmar, Philippines, Singapore, Sri Lanka and Vietnam. Our 3500 colleagues in APAC will pursue the opportunity to bring our innovative treatments to even more patients and contribute to IO’s ambition to Improve Health at Scale.

About the department
We are excited to announce the establishment of a new Corporate Affairs function. This new unit will bring together the Executive Office, Strategy, Data and Insights, and our externally facing corporate functions, including Communications, Media, and Sustainability. By integrating these key areas, we aim to enhance our strategic alignment and ensure a cohesive approach to our corporate initiatives. You will be part of a fast-paced and dynamic environment with a team focused on making a positive impact. This role reports to Head of Corporate Affairs.

The position

As a Sustainability Senior Manager, you will drive the development and execution of sustainability strategies in the APAC region, ensuring close collaboration with local management, the region, and affiliates.

• Develop strategies to address environmental and social issues in the region, aligning with global priorities and collaborating with International Operations (IO) and Headquarter (HQ).
• Lead social and environmental initiatives in collaboration with affiliates and stakeholders, guiding affiliates in on-the-ground activities.
• Establish KPIs to measure the success of sustainability initiatives
• Develop and execute internal communication strategies to effectively convey sustainability efforts to employees and ensure alignment across the organization.
• Monitor and assess the feasibility of scaling sustainability initiatives based on local needs and affiliate capabilities.

Qualifications

• Bachelor’s degree in environmental science, sustainability, business, or a related field Master’s degree is preferred.
• 7-8 years of experience in developing and implementing sustainability strategies or social/environmental responsibility projects, preferably in the pharmaceutical or related industry.
• Proven ability to drive sustainability initiatives through stakeholder engagement across diverse cultures and seniority levels, with expertise in indirect leadership, motivation, and influence.
• Strong experience in establishing and managing external partnerships in sustainability, within the private and public sectors.
• Excellent communication and interpersonal skills to engage and influence stakeholders at all levels and ability to analyse data and present findings clearly and compellingly.
• Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.

Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energize us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

Job Description & Requirements:

Daily Operation

• Responsible for implementing and maintaining a safe, cost efficient and environmentally sound operation standard in compliance with OSM Thome as well as International Marine regulations for a given number of vessels.
• To manage the daily operation of the number of vessels assigned to him in accordance with OSM Thome & Best Practice.
• Advise Masters/Chief Engineers and Ship Staff on

§ Cargo & tank/hold

§ Port operations

§ Anchoring & mooring operations

§ Technical/Engine room operations

§ Port, passage & war information, insurance coverage for all vessels

• Follow up the on-board maintenance system, monitor the status and act on overdue items.
• Evaluate and monitor the required reporting from the vessels, act as required and inform other office sections and external bodies as is relevant.
• Follow up class and statutory certification status, condition of class and arrange for the necessary surveys and inspections (flag state, certification for Panama Canal etc.)
• Liaise with Principals regarding Vessel safe operations.

Shipboard Inspections

• Visit vessels regularly (at least three times a year, including a short sailing visit). On each visit, a Superintendent Visit Report, is to be completed and left onboard. Following inspections needs to be conducted during these inspections
• Quarterly condition Report
• Deficiency list
• Prepare a Vessel Visit Executive Summary for each Shipboard attendance
• All Audit & Inspection Reports need to be filed/updated in Common drives or Database as applicable. Follow up with vessels/office to close the deficiencies noted during these visits.
• Prepare weekly, monthly, bi-annual, quarterly management reports, as agreed with each Principal, for the Fleet Group Manager’s approval.

Oil Major/CDI & Other Commercial Inspections

• Assist in coordinating, arranging and timely follow up Oil Major Vetting Inspections as directed.
• Assist in arranging external safety audits and onboard training by co-coordinating with the appointed audit or training company.
• Follow up on closure of deficiencies noted during inspections.
• Incident / Accident / Crisis Management & investigation
• Member of TSM Emergency Response Team.
• Conducts investigation and root cause analysis of Incidents, Accidents, and Near Miss & Stopper Cards.
• Review Corrective Actions, Preventive Actions and Recommendations from investigation and analysis of accidents, marine casualties and near misses.
• Assist and participate in tabletop exercises and emergency drills.

Port, Flag State Inspections & Other Statutory Audits (ISM/ISPS)

• Assist in coordinating and timely follow up Flag State Inspection, External & Internal ISM, ISPS and MLC Audits as directed.
• Support vessels during Port State Inspections and follow up on prompt closure of noted deficiencies as required.
• Follow up, review, approval and submission of the corrective active plan/report to authorities as required.
• Assist in coordinating and timely follow up Flag State Inspection, External & Internal ISM, ISPS and MLC Audits as directed.
• Support vessels during Port State Inspections and follow up on prompt closure of noted deficiencies as required.
• Follow up, review, approval and submission of the corrective active plan/report to authorities as required.

HSSEQ

• Assisting Vessels for documenting / conducting Risk Assessments. Evaluation and Monitoring.
• Evaluate & document Off- Hire records (Planned as well as unplanned).
• Stores Supply & Budget Planning.
• Maintain strict cost control of the Annual Operating Budget for each of the assigned vessels.
• Review monthly cost control and approve monthly financial reports before sending to Fleet Group Manager for review.
• Assimilate input from the assigned vessels as well as other relevant departments and prepare each vessel’s Annual Operating Budget.
• Monitor the requisitions generated from the vessel to ensure that they are submitted in a timely manner. Follow up with the Purchasing Department for delivery of ordered items on board.
• Approve invoices for payment.
• Liaise with the Insurance Manager (or Principals) in H&M claims handling. Provide technical input, and cost information, if required, for P&I claims (cargo and crew) and H&M claims.

Crewing

• Make performance evaluations of Masters/ Chief Engineers assigned to the vessel under supervision.
• Provide input to the Manning Department on recruitment of Senior Officers for the assigned vessels.

Dry Docking & Repairs

• Plan, manage, monitor and execute vessels repairs, dry dockings and conversions within agreed budgets.
• Arrange and follow up repairs and services.
• Coordinate with the assigned vessels and prepare the dry-docking specification in conjunction with Docking Superintendent, Fleet Services. Submit the specification to yards for quotations, evaluate the received quotations and present them to the Fleet Group Manager and/or Chief Operating Officer for review.
• Attend the dry-docking, discuss shipyard invoicing before presenting same to the Fleet Group Manager and/or Chief Operating Officer for approval.
• Prepare docking report.

QUALIFICATIONS AND COMPETENCIES

• Class 1 Certificate of Competency or
• Class 2 Certificate of Competency and University Qualification

REQUIRED EXPERIENCES

- Vessel Manager

• Previous experience as Chief Engineer/Master for a minimum of 8 months on relevant type of ships
• A proven track record as Superintendent for a minimum of 1 year in a shore-based Shipping Company will have an advantage.
• Candidate who are deemed technically competent and without shore experience will be considered.

- Senior Vessel Manager

• Previous experience as Chief Engineer/ Master for a minimum of 8 months on relevant type of ships
• A proven track record as Superintendent for a minimum of 2 year in a shore-based Shipping Company will have an advantage.
• Candidate who are deemed technically competent will be considered

• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement
• Knowledgeable in both Software/ Application and Infrastructure
• Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.
• Must be able to work as an individual contributor.
• Good Communication and leadership skill
• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• End-to-end project delivery experience
• Track project costs in order to meet budget
• Engage all stakeholders, develop and manage a detailed project schedule and work plan

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Our General Assurance Practice works with organisations to navigate regulatory complexities by improving their corporate reporting, and supporting their compliance with regulatory requirements and contractual agreements. As one of the world's leading global network of audit firms, our clients include leading companies listed on the Singapore Exchange (SGX), MNCs and emerging companies in Singapore. As part of the firm’s largest line of service, we thrive in a dynamic and fast-paced working environment, helping clients across industries, interacting with every aspect of their activities, understanding their business to identify areas to add value and offer insightful audit advice.

Responsibilities:

• To work with clients mainly from the small and medium-sized industries
• Responsible for managing, supervising & reviewing audit assignments
• Conduct a range of assessments, reviews and processes that enhance shareholder value
• Training and coaching of audit seniors and assistants

Requirements:

• A graduate with a recognised Accounting or Business Degree
• At least 9 years of experience in audit, with at least 3 years of supervisory role
• Prior experience in Big 4 or local CPA firm is an advantage
• Excellent technical and analytical skills
• An ability to work effectively in a fast paced and dynamic environment

Thank you for your interest in developing a career with PwC Singapore.

Only shortlisted candidates will be notified due to the high number of applicants for this role.

The Alliance Development Manager at SoftServe plays a supportive yet vital role in nurturing strategic partnerships that are essential for the company’s growth. Responsibilities include aiding in the crafting and implementation of go-to-market strategies that align with both SoftServe’s and their partners’ key areas of focus. They also contribute to monitoring and managing partnership metrics, helping to maintain alignment with partners’ goals through regular performance evaluations. Operational tasks such as identifying business expansion opportunities, assisting with the onboarding of new partners, and supporting marketplace publications are also part of their remit. Additionally, they play a role in leveraging partner programs effectively, optimizing their utilization across different projects within SoftServe. Their contribution to the creation of marketing programs and thought leadership initiatives is crucial. They also support the enablement of field partner teams, ensuring they are equipped to meet partner objectives and capitalize on regional and vertical opportunities. In this position, they help to translate broad partnership strategies into specific, actionable plans, providing essential support to maintain the strength and health of partner relationships at SoftServe.

• Job Description

Duties & Responsibilities

Strategic Alliance & Market Alignment:

• Assist in the development of a go-to-market (GTM) strategy that supports partner focus areas.
• Aid Field Partner Sales Managers (PSMs) in ensuring regional partner business plans are in tune with global strategies.
• Contribute to the consistency of GTM strategies across verticals and regions to align efficiently with partners.
• Coordinate with vertical and regional leadership to support the identification of focus industries and solutions.
• Leverage connections across partner teams to help identify opportunities for expansion.

Sales & Technical Empowerment:

• Serve as a supporting link between SoftServe capabilities and partner offerings, helping the organization to position these effectively.
• Help to identify partner requirements and work alongside Centers of Excellence (COE) to support the development of tailored solutions and service offerings.
• Work with marketing to assist in creating routes to market for newly developed solutions.
• Support the identification of new areas for capability expansion and collaborate with product specialists to enhance SoftServe capabilities.
• Contribute to the consistency and governance of SoftServe's Centers of Excellence (COE) and technical delivery teams.

Partnership Metrics & Governance:

• Support the alignment with partners on establishing "partner health metrics" and contribute to building aligned targets.
• Assist Partner Sales Manager (PSM) Leadership in business planning and performance analysis.
• Help establish a regular cadence for checks and contribute to programs for continuous improvement.

Operational Optimization & Expansion:

• Support the identification of opportunities for expanding partnership value.
• Assist with the onboarding process for new partners and collaborate on identifying potential "Add-On" partners.
• Help manage marketplace reviews and the publication of SoftServe services.

Partner Program Mastery:

• Contribute to the understanding of partner programs across various domains.
• Assist in the creation and implementation of strategies for the effective utilization of these programs.

Market Leadership & Development:

• Support initiatives that enhance SoftServe's brand positioning within partner ecosystems and thought leadership efforts.
• Support the development of a differentiated SoftServe brand positioning within its partners’ ecosystems and drive thought leadership initiatives.
• Orchestrate the development and execution of influential marketing programs to align strongly with partners.
• Support sales teams in identifying and targeting markets based on capabilities and partner objectives.

Duties and Responsibilities

▪ Be the driver in providing direction and the implementation of the company’s quality system.

▪ Review statistical data, analyse and recommend changes to production processes or quality controls to prevent future occurrence.

▪ Analyse records of product returns to identify specific problems or trends over time and work with internal team to find long term fix to the problems

▪ Develop and monitor continuous improvement programs, aiming to reduce the number of defects and improve quality levels.

▪ Works with suppliers to help formulate quality standards to ensure that incoming components and materials will comply with the manufacturer’s quality standards, minimizes the time and cost of inspection, and contributes to the quality of the finished product.

▪ Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

▪ To ensure that employees working in production are aware of quality requirements, provide training in best practices. Promote a culture of quality, run awareness and award programs.

▪ To have good knowledge and understanding of quality management system, environmental and health standards.

▪ Maintains and improves product quality by completing product, company, system, and compliance audits.

▪ Maintains and prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.

▪ Trains and motivates employees to ensure that quality standards are met.

▪ Able to communicate with all levels and departments within and outside the organisation.

▪ Be the company’s Management Representative on all audit and quality matters.

Management Responsibility

The Senior Quality Manager leads the Quality team. Responsibilities for this include:

• Setting the Quality culture and strategy for the Denselight, plan training strategy, direction, and priorities of the Quality team.

• The creation of the environment for the Quality team to succeed.

• Addressing any Quality issues in an appropriate manner.

• Team management activities including team personnel administration and training-related activities.

Key Stakeholders and Relationships

Some of the key stakeholders and relationships for this role are:

• Top Management, to ensure that Quality initiatives are understood, communicated, approved and endorsed before implementation.

• Head of Departments (HOD), to ensure any risks or issues identified by assurance activities are proactively mitigated with improved processes, procedures and ways of working.

• Senior Project Managers and Project Managers, to validate that quality arrangements support effective project execution.

• Human Resource, to leverage the opportunities for continuous improvement, lessons learned, innovations and knowledge to develop a robust quality approach to the programme

• Sales & Marketing, to ensure that the quality of technical deliverables is supported to internal and stakeholders’ standards.

• Technical Marketing, to ensure that designs and technical information are being delivered in a manner that supports right-first-time delivery.

• Contractor(s), to validate and verify that works are being delivered in a manner that supports right-first-time delivery and the programme realising its strategic themes and goals.

• Head of Information Management, to deliver an Information Management framework to the organisation that is efficient and effective and meets the needs of all its stakeholders.

• Others as necessary

Qualification Guidelines

Minimum Education

Bachelor’s Degree

Minimum Experience

Minimum 10 years’ experience in QA systems implementation and management in a medium-size manufacturing environment

Specific Knowledge / Skills

• People Management
• Analyzing Information
• Reporting Research Results
• Technical Understanding
• Promoting Process Improvement
• Developing Standards
• Managing Processes
• Manufacturing Methods and Procedures
• Dealing with Complexity
• Problem Solving
• Process Improvement