As a manager, you will ensure that your diverse portfolio of international and local clients receive the same level of excellent service and client care. You will proactively manage and take responsibility for the compliance aspects of your client companies and provide a full range of company secretarial services. In addition, you will train, supervise, guide and coach your team-mates to provide exceptional services.

Requirements:

· At least 8-12 years of relevant corporate secretarial managerial experience

· Must be CSIS / ICSA qualified.

· Experience working with a diverse portfolio of private and listed companies across various industries.

· Adept at handling multiple projects independently with excellent planning skills

· Adopt a positive leadership approach towards empowering and coaching team members.

· Strong communicator with stellar people management skills.

· Keen passion for change and continuous improvement.

Kindly state full details of qualifications, experience, current and expected salary in your resume.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidential).

38

Job Requirements:

• Min 5 years of professional experience in the insurance/reinsurance sector, or in the consulting, investment, or banking sector with knowledge of the insurance sector, preferably with at least 3 years in actuarial, data analytics, accounting, and reporting matters.
• Ideally a Qualified Actuary with very strong Actuarial, Accounting and IFRS knowledge
• Fluent command of English in speaking and writing
• Excellent organizational and interpersonal skills
• Efficient communicator to his superiors, peers and other colleagues
• Excellent proficiency in Microsoft Excel (including use of spreadsheets for budgeting, forecasting, business planning, etc.) as well Microsoft Powerpoint.
• Excellent analytical and problem-solving skills.
• Proven track-record in summarizing complex questions into easy to understand topics.
• Provide high accuracy in self-control work and independent task management skills.
• Able to analyze complex questions and summarize the essentials.
• Driver of change, as a part of a dynamic organization and ever-changing business environment.
• Able to work under tight deadlines and pressure.
• Able to work as a discreet colleague able to keep highly confidential topics within the circle who needs to know.
• Profound knowledge and experience in drafting power point presentations and developing excel worksheets.

Job Decriptions

Planning & Controlling

• Support the Chief Executive and the Chief Financial Officer to execute the Company’s strategy by tracking, coordinating and monitoring the ongoing strategic projects across the organization.
• Identify business trends utilizing real data and cost / benefits analysis, and propose actionable measures to support the execution of the Company strategy.
• Lead the Planning and Forecast process in cooperation with the Head of Finance and Chief Actuary.
• Monitor and control the execution of the business case from a financial and qualitative point of view.
• Support daily, weekly, monthly and quarterly analysis to internal stakeholders and Group Controlling.

Actuarial

• Prepare profitability analysis reports to identify trends, patterns, and insights for management.
• Support Pricing actuary in pricing tools implementation and maintenance, review of risk model and tariff, prepare monthly WICA and Motor risk score.

Ad-hoc assignments

• Undertake ad-hoc assignments as and when required by Chief Executive and / or Chief Financial Officer

Please send resume to [email protected]

Job Purpose

Manage corporate services, facilities management, leasing, vendor and outsourcing management and general administration.

Job Responsibilities

• Manage daily operations such as the management of service requests and liaising with building landlord and vendors for any related facility management tasks (e.g. monthly servicing /change of lights / etc.).
• Liaise with contractors/ vendors on renewal contracts quotations; rectify issues, defects and any concerned areas within the facilities (e.g. office equipment, general office cleaning, pest control, office renovation, travel planning agreement and etc.); ensure appropriate follow up with contractors/ vendors.
• Security Access Management including Door Access card control, review of surveillance camera & entry pass platform.
• Monthly submission of security access report to respective Heads for review.
• Premises Security and yearly check of extinguishers and hose reels.
• Perform annual review and update of internal policies to align new regulations.
• Liaise with contractors / vendors to repair and maintain bank’s facilities including but not limited to air conditioning, fire service system, access card system, CCTV, premises security, workplace safety and health, electrical system, plumbing and drainage System.
• Plan and monitor renovation and relocation projects, including physical relocation services.
• Provide solution and to assist in implementation of staff requirement on new equipment and purchase office furniture and office equipment.
• Assist to prepare annual budget for the repair, maintenance and new purchase.
• Manage and monitor vendors’ performance and outsourcing activities to ensure quality of works meet with the agreed Service Level requirement, compliance, service standard and site visit.
• Responsible for general administration, procurement, outsourcing, printing services, office supplies, secure & general courier services, office equipment management, records management services and mailing services.
• Manage contract renewal of corporate car rental, insurance policies renewal and prepare proposal for approval before deadline.
• Manage procurement process for office supplies, rental and other needs includes negotiating with vendors and conducting tender exercises. Support procurement documentation that align with bank’s policy.
• Ascertain proper approval on service orders and payment process.
• Central contract storage for all contracts signed with external parties and co-ordinates offsite document storage.
• Provide solution and to assist in implementation of staff requirement on new equipment and etc.
• Streamline and review daily operation workflow to enhance efficiency.
• Review procedure and policies annually.
• Assist in BCP drill and work closely with IT team on issue affecting corporate services.
• Assist in ad-hoc projects / tasks assigned by the supervisor.

Job Requirements

• Diploma/Degree holder or equivalent in business administration/management, procurement related disciplines.
• Minimum 5 years’ experience in facilities management, familiar with corporate services, outsourcing, procurement, vendor management, general administration preferably in banking field.
• Good knowledge of property facilities management, corporate service vendor management, outsourcing, general administration, workplace safety and health,
• Conversant with PC knowledge, including MS Word, Excel and PowerPoint.

At Bolder Group, we support ideas, ambitions, growth and acceleration, because we truly believe the potential of globalization for businesses and professionals is unlimited. As a fully independent corporate & fund service provider with over 250 employees worldwide, we guide and assist clients in their international business and investment activities to effectively break the barriers in this present complex global marketplace.

We recognize that the financial services industry is constantly evolving. To manage the increased complexity in services and compliance, we monitor international developments and are responsive to the changes in regulations that cause major shifts in today’s connecting markets.

We are convinced that, in today’s financial markets, clients need complete and up-to-date information to anticipate and make the best decisions. We support and enable our clients with the ability to follow and execute their ideas and ambitions – from start to finish. That is why our mission is simple:

To keep our clients informed, involved and in control – at all times.

For our fast-growing organization, we are looking for an Assistant Account Manager/Account Manager.

Responsibilities:

• Business management of client accounts matters and maintain client contact and relationship
• Acquire understanding and application of relevant organizational and performance controls, operational procedures, ensure group process and control are properly implemented and compliance.
• Manage a team of Fund accountants, supervising the production of the daily/monthly/quarterly NAV and following up on operations
• Provide clients with accurate and timely accounting services in line with the client's business needs
• Ensure that applicable accounting standards and compliance with relevant regulatory authorities are met in order to deliver the client service agreements
• Perform internal audit of compliance, investors' due diligence and KYC and liaise with external auditors for audit on financial statements
• Regular coaching and mentoring of a team of Fund Accountants

Job requirements

Ideal experiences and competencies:

• Degree in Accounting or relevant Finance discipline
• Minimum of 5 years accounting experience gained from Fund Administration ,banking, investment houses and accounting firms performing various roles such as bookkeeping and general accounting operations
• Preferably, an experience in fund accounting for hedge and private equity funds
• Awareness of fiduciary responsibilities
• Ability to train and coach a team of fund accountants
• Working knowledge of quality control practices for document review
• Accurate, detail-oriented and service-minded
• Experience accomplishing third-party audit requirements for financial reporting
• Stakeholder management (clients, senior stakeholders, customers)
• Proficiency in English (both verbal and written)

Our offer:

• Proper financial compensation based on your qualifications and experience
• Opportunity to make a real impact on our team and business
• Ability to work in an environment that supports personal growth and a balanced professional and personal life
• Challenging development opportunities at Bolder Group and affiliated companies

The Business Risk team

Our Business Risk Services team helps organisations tackle issues around governance, risk, and controls so that they can make strategic and risk-informed decisions. We support financial institutions and other businesses by conducting internal audits, assessing the effectiveness of their internal audit teams, reviewing internal controls, advising on regulatory compliance, and improving governance through enterprise risk management.

At the heart of our young and dynamic team is a growth mindset. The non-silo culture allows our team to openly bring up questions and ideas to the leaders. In turn, our leaders are dedicated to helping our team nurture their skills and grow in their careers. During peak periods, our team work closely together and support one another to bring value to clients in a timely manner. The team primarily works with clients in the financial services industry and projects may entail cross-border collaboration with other Grant Thornton member firms and international travel.

The role

As a Business Risk Manager / Senior Manager, you will be a key important member of the team, committed to support the management team in developing and growing the business risk services practice, and help to build and maintain relationships with clients and play a key role in the successful delivery of services to our clients. You will be responsible for organising and overseeing the various types of projects including internal audits, risk management and regulatory compliance projects and manage a team of senior and junior consultants.

In addition, you will be supporting the growth of the department through some business development work. This role offers a great variety of work, autonomy, client contact and Partners’ direct interaction and coaching to the seniors and junior staff.

Responsibilities

Responsibilities for Manager role includes:

• Perform risk assessments on key business activities and determine the scope of review, in conjunction with the clients’ senior management
• Plan the engagement/ audit approach and prepare the work program and oversee the delivery of the engagement/ audit from planning to completion, including performance of review of the team members’ work
• Actively participate in issues discussion with client key stakeholders and seek to understand the broader impact of the issues/gaps identified in the engagements/ audit reviews
• Prepare the draft and final written reports covering the audit findings (control issues/gaps) and propose corrective action plans including obtaining agreed actions plans from management
• Listen to client needs and apply collaborative critical thinking to solve complex client problems and lead clients’ presentations with senior managements
• Coach, mentor and train staff and assist in the management of the overall engagement including plans, budgets and schedules
• Develop clients’ portfolio, by supporting business development, practice management and thought leaderships activities

Responsibilities for Senior Manager role also includes:

• Oversee delivery of client work, including guiding and supervising the engagement teams in the execution of assigned work
• Support business development efforts (e.g. preparing proposals, attend client meetings, networking events/ functions, etc.)

Qualifications and requirements

• Recognised Bachelor's or Master's degree in Accounting, Finance, Business or other related field
• At least 5-7 years (for Manager role) / 5-12 years (for Senior Manager role) of relevant professional experience gained in internal audit, or risk/compliance in commercial or in a big public accounting firm
• Professional qualification (CPA, CA, CIA) is highly preferred
• Demonstrated good industry knowledge in financial services/banking, oil and gas, and others
• Proven knowledge of internal audit standards (IIA) and good understanding of processes, risks and controls
• Knowledge in data analytical tools, IT general and application controls is desirable
• Flexible mindset, with a creative approach and ability to think out-of-the-box
• Process-minded, organized, with an eye for detail and excellent analytical skills
• Ability to work independently, be highly motivated and a team player
• Strong written and verbal communication and presentation skills
• Fluent in English, Mandarin, both oral and written
• Excellent client management and communications skills
• Experience working under high pressure and in a fast-paced environment
• Willing to travel on overseas assignments

This Manager/Assistant Manager contract position provides communications and content support to the Community Impact (CI) division, which includes departments that run community engagement programmes, the Singapore National Youth Orchestra (SNYO), and the Singapore Symphony Choruses. This position will focus on strengthening the brand positioning and visibility of key SSG entities like the SNYO and Singapore Symphony choruses, which includes working closely with the respective teams to develop and implement social media strategy and tactics while ensuring alignment with the overall Singapore Symphony Group’s communications and digital plans and frameworks.

KEY RESPONSIBILITIES:

Content creation and social media

• Develop and implement strategies to maintain and grow existing and new social media channels for SNYO and the Singapore Symphony Choruses
• Oversee social media and content marketing for CI, including developing scripts/ story outlines and working with vendors to produce content
• Act as a liaison between SNYO, Choral Programmes, and Communications, Digital & Marketing departments
• Create and edit basic short-form video content for different social media platforms (e.g., IG, TikTok, YouTube, etc.)
• Editorial lead for the community engagement team’s quarterly publication
• Oversee hired photography and videography vendors at concerts; Manage photo and video shoots for the CI division
• Manage related digital assets, including electronic photo and video archives, photo selection for external partners, and permissions/crediting for use of photographs and video, and liaise/ communicate with internal colleagues (e.g., digital team)

Branding and communications

• Work with external vendors to develop brand assets and resources for CI programme needs (e.g., key visuals for concerts and other activities, photo/ video shoots, social media content in the lead-up to key concerts, etc.)
• Plan and deliver marketing campaigns targeted at specific audience segments, including e-brochures, e-mail marketing, and other promotional material
• Document CI programmes and develop compelling narratives for media coverage
• Identify unique stories for press pitching and content building needs
• Work closely with internal Marketing Communications department to ensure brand alignment for all public-facing materials and brand assets for CI.
• Any other matters related to branding and communications of CI work

REQUIREMENTS

• Diploma and above
• Minimum 4 years of branding, communications, social media, or other related work experience
• Experience in arts administration, especially symphonic/ choral music, would be an advantage
• Excellent oral and written communications in English is essential
• Knowledge of MS Word, Excel, and Powerpoint, as well as video editing and photography, are required
• Excellent people skills, including being a good team player, and able to interact with people from different backgrounds and personalities
• Must be meticulous and organised with a strong sense of pride in the quality of their work
• Able to work flexible hours, including some evenings and weekends when needed

Please provide a comprehensive resume and cover letter also stating current and expected salaries.

Only shortlisted applicants will be notified.

Responsibilities:

• Approach potential customers, build and maintain own specific relationship maps for your territory, incorporating both existing relationships and aspirational contacts.
• Manage current customer expectations while expanding reach and depth within the assigned territory.
• Negotiate favorable pricing and business terms with large commercial enterprises by emphasizing value and ROI.
• Demonstrate resourcefulness when tackling challenges that defy easy solution.
• Have intuitive sense of necessary steps to close deals and secure customer validation.
• Identify a comprehensive set of business drivers behind every opportunity.
• Ensure high forecasting accuracy and consistency
• Exhibit strong ambition to grow the business as a leader in the country, demonstrating high efficiency and motivation for career success.

Requirements:

• Posseses over 5 years of closing experience, with a blend of field sales in mid-market and enterprise segments, specializing in the Telecom and FSI sectors within the IT industry, as well as Government, Manufacturing, Retail and Transportation sectors.
• Previous experience with vendors or system integrators are added value.
• Sales experience in the software industry, with a preference for ITSM, ITOM, Cloud, Saas, BI, ITOPs, CRM/ERP sales experience.
• ITIL certificate is plus point.
• A strategic thinker who is proactive, goal-driven, and results-oriented.

Job Description: Restaurant Manager

Position Overview:As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant. Your primary goal will be to ensure excellent customer service, manage staff, maintain quality standards, and drive profitability. You will work closely with the management team to uphold the restaurant's reputation and achieve its business objectives.

Key Responsibilities:

1. Staff Management:Recruit, train, and supervise restaurant staff, including servers.
   Schedule shifts and assign duties to ensure optimal staffing levels and smooth operations.
   Provide ongoing coaching and performance feedback to employees, fostering a positive work environment.
   
2. Customer Service:Ensure that guests receive exceptional service by maintaining high standards of hospitality and addressing any issues or complaints promptly.
   Monitor customer satisfaction levels and implement strategies to enhance the dining experience.
   
3. Operations Management:Oversee day-to-day activities, including food preparation, inventory management, and cleanliness.
   Maintain compliance with health and safety regulations, food quality standards, and sanitation procedures.
   Manage restaurant finances, including budgeting, cost control, and revenue optimization.
   
4. Quality Control:Uphold quality standards for food, beverages, and service, ensuring consistency and customer satisfaction.
   Conduct regular inspections to assess cleanliness, organization, and adherence to operational procedures.
   
5. Marketing and Promotion:Collaborate with the marketing team to develop and implement promotional strategies to attract customers and drive sales.
   Monitor market trends and competitor activities to identify opportunities for growth and differentiation.
   
6. Administrative Tasks:Maintain accurate records of inventory, sales, and expenses.
   Prepare reports for management, summarizing key performance metrics and areas for improvement.
   

Qualifications:

• Proven experience as a Restaurant Manager or similar role in the hospitality industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication skills, both verbal and written.
• Solid understanding of restaurant operations, including food and beverage management, staffing, and customer service.
• Proficiency in basic accounting principles and restaurant management software.
• Flexibility to work evenings, weekends, and holidays as required

Contract duration: 12 months

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3500 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder
• Possess 1 - 2 years in a call centre environment, preferably in the financial industry
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Responsibilities :

• Perform banking services and attend to clients’ inquiries
• Prepare KYC reports and other periodic reports
• Review and assist in risk attribute assessments
• Assist in dealing with client’s trade orders and cross check for other CSM’s trade orders
• Support Team Head in management duties

Job Requirements :

• Minimum a Bachelor’s Degree in Business Administration/Banking and Finance or any relevant discipline
• 5-8 years’ experience in financial industry
• Good knowledge of relevant financial products
• CACS, CFA preferred
• Effectively bilingual in English and Mandarin as the role requires communication with Chinese speaking colleagues in Hong Kong and Taiwan

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Airexport Customer Service

Working day: 5.5 day during probation, 5.25 after probation (Alt Sat)
Working Hours: 9am to 6pm (Mon to Fri), 9am to 1pm (Sat)
Salary: $2400 - $3300
Location: Changi

Responsibilities:

• Provide dedicated support to assigned customers and overseas agents, handling all aspects of sales quotations, RFIs, RFQs, and inquiries related to air freight.
• Arrange air export bookings with airlines and co-loader agents, ensuring accurate and timely scheduling.
• Follow up with clients on shipment progress and updates, manage air export billing, verify invoices, and handle any rate discrepancies.
• Coordinate closely with customers, sales teams, and overseas agents, while liaising effectively with operations teams to ensure smooth shipment arrangements and meet client requirements.
• Proactively address client inquiries, provide solutions for logistics needs, and maintain high standards of customer satisfaction.

Requirements:

• Proficiency in both English and Mandarin to effectively communicate with Mandarin-speaking associates.
• Strong skills in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work both independently and collaboratively with air operations and cross-functional teams.
• Self-motivated, with a team-oriented mindset and a willingness to learn.
• Flexibility to work overtime as needed to meet client and operational demands.
• Able to perform OT when required.

Company Name: Talent Recruitment Pte Ltd
EA License No: 24C2338
EA Personnel Name: Loke Sai Lye (Loke)
EA Personnel No: R24123366
Email: [email protected]
Contact Number: 8805 9869

• Fix equipment and carry out maintenance works at customers' premises
• Liaise with the customers and sub-contractors to facilitate the maintenance

Requirements:

• Nitec in Electronic or Electrical Engineering
• 2 years of hands-on experience in carrying out off-site trouble shooting of any electrical and electronics system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

-Develop and oversee financial plans, budgets, and forecasts in alignment with the organization's strategic goals and objectives. Analyze financial data and trends to provide insights and recommendations for improving financial performance.

-Prepare and analyze financial reports, including income statements, balance sheets, cash flow statements, and variance analysis. Ensure compliance with accounting standards and regulatory requirements.

-Identify financial risks and develop strategies to mitigate them. This may involve assessing market risks, credit risks, liquidity risks, and operational risks, and implementing risk management practices and controls.

-Manage the organization's investment portfolio, including evaluating investment opportunities, conducting financial analysis, and making recommendations for investment decisions. Monitor investment performance and adjust strategies as needed.

-Implement and maintain internal controls to safeguard assets, prevent fraud, and ensure the accuracy and reliability of financial information. Develop and enforce financial policies and procedures to maintain compliance and mitigate risks.

-Analyze costs and expenses to identify opportunities for cost reduction and efficiency improvements. Develop cost management strategies and monitor cost performance against budgetary targets.

-Provide financial insights and recommendations to support strategic decision-making and business planning. Collaborate with senior management to develop long-term financial strategies and initiatives.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• handle employee relations matters, such as resolving conflicts, addressing grievances, and promoting a positive work environment.
• Develop and implement performance management systems to evaluate employee performance, provide feedback, and facilitate professional development.
• Identify training needs, design training programs, and coordinate employee development initiatives to enhance skills and knowledge.
• Ensure the organization complies with employment laws and regulations, and they stay updated on changes in legislation.
• Contribute to organizational success by aligning HR strategies with business objectives and participating in strategic planning initiatives.
• Promote a safe and healthy work environment by implementing health and safety programs and ensuring compliance with occupational health and safety regulations.

-Develop comprehensive marketing strategies aligned with the company's overall objectives and target market. This involves conducting market research, analyzing consumer behavior, and identifying opportunities for growth.

-Monitor industry trends, competitor activities, and market conditions to identify opportunities and threats. Use market insights to inform marketing strategies and tactics.

-Collaborate with product development teams to understand customer needs and preferences. Provide input into product development and innovation initiatives to ensure products meet market demand.

-Develop and oversee the creation of marketing collateral, including advertising materials, brochures, websites, and presentations. Ensure that all communications align with the brand's voice and messaging.

-Develop marketing budgets and allocate resources effectively to maximize ROI. Monitor expenses and track marketing spend against budgetary targets.

-Lead and mentor a team of marketing professionals, providing guidance, support, and professional development opportunities. Foster a collaborative and innovative work environment.

Summary

This position requires a 6-day onsite workweek, with the flexibility to work shifts, weekends, public holidays, and extended hours. This candidate must be hands-on and ready to manage day-to-day operations effectively.

As an experienced Shift Manager, you will lead and supervise the team, ensuring smooth operations, exceptional service, and adherence to health and safety regulations. You will be responsible for managing inventory, maintaining high service standards, and stepping in during peak periods or staff absences. The role also requires availability to address urgent matters outside of regular working hours, all while prioritizing customer satisfaction and team performance.

Responsibilities:

• Oversee/ manage the day-to-day operations of all outlets.
• Schedule shifts and manage staff rotations.
• Assign tasks, set goals and provide guidance to team members.
• Allocate resources such as manpower, equipment, and materials effectively to meet operational needs.
• Implement and monitor standard operating procedures (SOPs).
• Monitor and manage food and beverage inventory.
• Coordinate with suppliers for timely deliveries.
• Handle customer feedback and complaints and ensure excellent customer service standards.
• Maintain food quality and safety standards.
• Ensure cleanliness and hygiene in the restaurant complies with health and safety regulations.

Requirements:

• Minimum 8 years of operation management experience.
• Minimum Diploma/ Degree in Hospitality Management, Business Administration, or a related field.
• Great leadership, interpersonal, and communication skills.
• Service and result oriented, good team player.
• Able to work under pressure and handle situations

Responsibilities:

• Oversee/ manage the day-to-day operations of all outlets.
• Schedule shifts and manage staff rotations.
• Assign tasks, set goals and provide guidance to team members.
• Allocate resources such as manpower, equipment, and materials effectively to meet operational needs.
• Implement and monitor standard operating procedures (SOPs).
• Monitor and manage food and beverage inventory.
• Coordinate with suppliers for timely deliveries.
• Handle customer feedback and complaints and ensure excellent customer service standards.
• Maintain food quality and safety standards.
• Ensure cleanliness and hygiene in the restaurant complies with health and safety regulations.

Requirements:

• Minimum 8 years of operation management experience.
• Minimum Diploma/ Degree in Hospitality Management, Business Administration, or a related field.
• Great leadership, interpersonal, and communication skills.
• Service and result oriented, good team player.
• Able to work under pressure and handle situations

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Company : Japanese MNC company in engineering and regional spare parts

Working Hour/ Location : 8.30am to 5.30pm (Mon - Fri) , walking distant from Tampines MRT

Remunerations - Basic + $200 mthly fixed allowance + 13 mths Aws + 2 times bonus payout + yearly increment + permanent staff benefit

Responsibilities:

• Oversee Customer Service Operations ie the end-to-end order processing workflow to ensure timely and accurate order fulfillment.

• To address customer inquiries, complaints, and escalations promptly, maintaining a professional and solutions-oriented approach.

• Monitor and track delivery status, ensuring customers are informed of progress and any delays, manage backorder follow-ups, ensuring timely resolution and customer communication.

• To review and approve customer discrepancies submissions such as claims and credit memos, within the SAP system.

• Collaborate with the warehouse and logistics teams to manage outbound order volumes and provide accurate forecasts for budgeting and manpower planning.

• To conduct regular meetings with customers, customer relationship and communication, internal staff, and cross-departmental teams to foster strong relationships and address issues.

• Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.

• Travelling to meet up with suppliers as and when necessary.

• To compliance and performance reporting, to ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.

• Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.

• Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.

• To prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.

• Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.

• Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.

• Team development & administration, set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.

• Able to travel oversea (if needed) adhoc basis for work-related purposes.

Requirements:

• Degree, Diploma in Business, Engineering or any other related discipline

• At least 5 to 8 years of relevant working experience in customer service, order management and delivery management

• Min 3 years experience in customer service operations supervisory, managerial role from engineering related, MNC environment

• Possess excellent communication skills, both verbal and written, with a focus on customer relationship management.

• Ability to manage multiple priorities in a fast-paced environment.

• Knowledge of SAP plus point, good in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.

JOB ID : L9W9R674

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building Singapore 049705

DID: 6950 9725

http://www.peopleprofilers.com

Georgez Josiah LIM

License Number: 02C4944

Registration Number : R1108994

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its’ Clients and manage your application for employment with People Profilers and/or its’ clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Job Requirements:

• Assist respondents to complete selected surveys online or via manual collection.
• Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• EA Registration No. R24120918 TAM SEE MIN

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different application teams to manage technical dependencies of the solution
• Plan, monitor and manage risks/issues related to technical delivery
• Liase with Development Manager in managing application teams to build the enhancements
• Liase with Test Manager to ensure completion of System Integration Testing ,User Acceptance Testing and application security testing with quality results
• Escalate issues that impacts project schedule on timely basis and propose resolutions
• Experience in service-oriented technologies
• Good understanding and experience in software development cycle
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Strong negotiation skills and vendor management skills

Understanding the organization's business goals and objectives, and ensuring that IT initiatives are aligned with these goals.

Assisting in the development of business cases for IT projects, outlining the expected benefits, costs, and risks associated with each initiative.

Collaborating with senior management to allocate resources, including budget, staff, and technology, to support prioritized IT initiatives.

Identifying and mitigating risks associated with IT projects and investments, and advising senior management on risk management strategies.

Effectively communicating the value proposition of IT initiatives to senior management, including the potential benefits to the organization and how they align with business objectives.

Monitoring the progress of investments, and providing regular updates to senior management on key milestones, challenges, and successes.