Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Job responsibilities :

• develop and execute go-to-market strategies and spearhead the launch and promotion of our world’s first optical imaging device and SaaS designed for gemstone assessment
• conduct market research to stay abreast of industry trends and competitor activities
• create content and leverage digital marketing strategies such as SEO, SEM and SMM to enhance our online visibility and brand image
• work closely with cross-functional teams from product development, UI/UX design, sales and customer support, to align marketing efforts with overall business objectives
• collaborate with sales teams to develop marketing materials such as product application sheets, user manuals and video demo content
• build and maintain public relationships with industry experts and publications to enhance the company’s brand visibility

Qualifications and skills :

• Diploma or Degree in Marketing, Business, Science or Engineering
• minimum 3-5 years of experience in sales or marketing of optical/electronics/medical/industrial products or AI-powered solutions
• exceptional writing and editorial skills with the ability to translate technical concepts into accessible and engaging marketing content for target audiences
• familiarity in SEO, SEM and SMM digital marketing strategies

Summary:

This role is a strategic role combining expertise in customer experience, M&A, franchise management, and new business development. The role emphasizes operational excellence, regional market knowledge, and ERP project implementation to drive growth and enhance customer journeys across the brand portfolio. This position also requires financial and audit expertise to ensure operational and strategic decisions are data-driven and sustainable.

Key Responsibilities:

Customer Journey and Experience Management

- Design and optimize customer journeys across multiple brands, ensuring exceptional experiences at all touchpoints.

- Collaborate with marketing, operations, and technology teams to implement customer-centric initiatives.

- Analyze data to track and improve customer satisfaction, loyalty, and retention.

Mergers & Acquisitions (M&A) and Franchise Management

- Support M&A activities by conducting financial analysis and assessing customer and operational synergies.

- Develop and oversee franchise management strategies, ensuring consistent brand compliance and performance.

- Build relationships with franchisees to support their operational and customer journey improvements.

New Business Development and Market Expansion

- Identify and pursue growth opportunities in the SEA market.

- Lead new concept launches and market entry strategies to strengthen the brand portfolio.

- Conduct market research to understand trends, consumer behavior, and opportunities in the F&B industry.

ERP and Project Management

- Oversee ERP implementation to streamline processes and enhance operational efficiency.

- Manage cross-functional projects with clear objectives, timelines, and KPIs.

- Ensure alignment of all projects with the company’s strategic goals and growth objectives.

Financial and Audit Expertise

- Leverage ACCA certification and audit experience to ensure financial accuracy and compliance in projects and operations.

- Conduct regular audits and financial analyses to identify risks and opportunities for cost optimization.

- Collaborate with finance teams to align customer journey projects with budgeting and financial targets.

Regional Expertise and Communication

- Utilize knowledge of the SEA market to inform localized strategies and initiatives.

- Build strong networks in the region to stay ahead of market trends and opportunities.

- Communicate effectively in English, Malay, and Chinese to engage diverse stakeholders and audiences.

Qualifications:

- ACCA professional certification with a minimum of 5 years of audit experience, preferably in the F&B or retail industry.

- Proven experience in customer experience, M&A, franchise management, or new business development.

- Strong knowledge of the SEA market with demonstrated success in driving growth and market expansion.

- Hands-on experience in ERP project implementation.

- Fluency in spoken and written English, Malay, and Chinese.

Key Competencies:

- Strong financial acumen and attention to detail.

- Strategic thinker with the ability to align customer experience with business goals.

- Exceptional project management skills, with the ability to lead cross-functional teams.

- Excellent interpersonal and communication skills, adaptable to diverse cultures and stakeholders.

- Entrepreneurial mindset with a focus on innovation and growth.

As a clinical research coordinator, you will be actively involved in coordinating clinical trial activities according to the study protocol and in compliance to the ICH Good Clinical Practice guidelines and the Health Products (Therapeutic Products) Regulations under the Health Product Act.

You will support and assist the Principal Investigator in the following trial related activities:

• Patient screening and recruitment,
• Monitoring subject’s compliance to their treatment and follow-up,
• Data collection and management including resolving data discrepancies,
• Coordinating the collection of biological specimens,
• Monitoring of adverse events and safety reporting,
• Maintaining and organising of investigator site files, preparation and submissions to the ethics committee and relevant local health authorities,
• Tracking of trial expenditures and timely invoicing.

Requirements:

• Degree in Life Sciences/Nursing
• OR Diploma in Nursing with minimum 6 years working experience as CRC
• 2 years of related working experience will be advantageous
• Excellent time-management and communication skills
• Able to work independently and as a team
• Detail-oriented and self-motivated
• Good grasp of MS Office applications

The Laboratory of Surgical System & Service Innovation (3SI) is a multi-disciplinary laboratory that provides a platform for cutting-edge surgical health services research that informs healthcare systems, policies, and programs to provide high-value, patient centered care for patients and their families undergoing surgery.

We are looking for an enthusiastic, dynamic, meticulous, and responsible research fellow or senior research coordinator with expertise and experience in qualitative research methods to complement the team. You will be part of a holistic clinical and health services research team whose mission is to improve clinical outcomes for seriously ill patients in surgery.

Among others, your role will focus on qualitative and ethnographic research, and this may include assisting with study design, implementation, in-depth qualitative interview, coding, and qualitative analysis.

*Successful Applicant with Degree or Master's Degree as highest academic qualification will be offered Senior Research Coordinator position, while PhD holders will be offered Research Fellow position.

Main Responsibilities:

1. Qualitative research

• Design and implement new studies/ programmes
• Create interview guides and focus group discussion frameworks
• Conduct in-depth interviews
• Manage and organise field notes and recordings
• Transcribe audio recordings accurately
• Conduct analysis of qualitative data

2. Data Collection, Management, Analysis

• Gathering data from various sources and organizing it for analysis
• Performing statistical and data analysis techniques to generate insights from the data
• Data quality control – Ensuring accuracy and completeness of data through data validation and cleaning

3. Presentations & Data Visualization

• Analysis Report Generation: Producing reports and presentations to communicate findings and recommendations
• Data Visualization: Creating visual representations of data to effectively communicate insights
• Preparation of presentation slides and posters for submission to local and international conferences
• Preparing manuscript suitable for publication

Main Requirements

• Bachelor’s / Master’s degree or PhD in the healthcare related fields, social sciences or psychology such as, but not restricted to: Sociology/ Anthropology, Social Work, or Public Health
• At least 5 years of work experience in non-research sector that demonstrates candidate’s ability to work independently and in a team, manage projects, analyze data, write reports and communicate effectively.
• OR At least 2-3 years of qualitative research experience (e.g., participatory action research, ethnographic research, evaluation research, culture-centered approach) which demonstrates candidate’s ability to work with qualitative research team, and conduct fieldwork in local settings with people from different walks of life.
• Demonstrate ethical considerations, sensitivities and competencies working with older adults and/or vulnerable populations.
• Interest in conducting both evaluation and exploratory research that impact policies and programmes relevant to health/serious illness/palliative care/ageing/surgery/disparities
• Experience in using NVIVO 11/12 qualitative analysis software
• Demonstrate versatility in conducting qualitative research analysis (eg. discourse analysis, grounded theory, phenomenological analysis, narrative inquiry, constructivist, thick description, reflexivity/ standpoint, political economic analysis)
• Able to work independently and interactively in a team setting, motivated, responsible and a fast learner
• Passionate about clinical and health service research to bring about positive impact to patients

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

You will be part of the Singapore Cardiac Data Bank (SCDB) team and are responsible for timely and accurate collection of clinical-grade data of cardiac procedures and entry of data into the database on a routine basis. Your duties include resolving data queries, mentoring new on-board data co-ordinator colleagues, and drafting and revising case review forms and data collection protocols with the clinicians’ inputs. You are required to work closely with biostatisticians, fellow clinical data co-ordinators and data quality auditors to ensure accuracy and consistency of data collection. The selected candidate will be offered employment on 2-year renewable contractual terms.

Requirements:

• Diploma/Degree in Nursing, Health Science, MBBS or its equivalent. For senior post, candidate must have at least 5 years’ relevant experience
• Proficiency in Microsoft Office applications would be an advantage
• Good interpersonal and problem-solving skills
• Resourceful, meticulous, willingness to learn and remains updated with new terminologies and domain knowledge

• Ensure smooth operations of the school resources with alignment to the vision, mission, values and culture.

• Resolve issues and provide assistance in areas of policy, planning and strategy decisions from management.

• Be responsible for planning the yearly school timetable and school calendar.

• Work along with management to handle student discipline, classroom observations, teacher evaluation and supervision.

• In-charge of course proposal, enquiries correspondent with foreign partners.

• To source local trainers for the organization.

• Work along with various departments ie. marketing, admissions and administration to ensure the effectiveness of marketing initiatives & strategies which affects successful student enrolment numbers.

• To develop, implement and monitor work practices, system and methods that are effective, efficient, and consistent with manuals and EduTrust.

Job Requirements

• Proven experience in private education/training centre, with a minimum of 3 years in a similar role.

• Knowledge of SSG, CPE, Edutrust

• Proficiency in project management tools and techniques.

• Knowledge of relevant industry regulations and compliance requirements.

• Ability to thrive in a fast-paced and dynamic environment, with a proactive and results-oriented mindset.

• Proficient in Microsoft Office suite and other relevant software applications.

We regret that only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to our company’s PDPA and e2i’s PDPA.

Purpose of Job

The Head of Community Services & Programmes will lead, plan and organise YWCA’s community services programmes. He/She will engage and collaborate with community stakeholders, facilitate strategic partnerships with partners, donors and sponsors, as well as oversee fundraising and member engagement. He/She will supervise the Division’s budget and monitor programme policies and procedures to ensure strong impact to our beneficiaries and high standards of compliance and governance with charity regulations.

Key Responsibilities Areas

Programmes

• Develop strategies to increase community engagement and cultivate partnerships with stakeholders.
• Build and grow relationships with community organizations, programme partners, grassroots organisations, sponsors and stakeholders, and identify opportunities for collaboration.
• Undertake strategic analysis of programme mandate to ensure that YWCA stays relevant in addressing evolving community needs. Plan, develop and implement programmes addressing these needs. Monitor programme budgets, plan resources and evaluate effectiveness of impact and programme outcomes.
• Review and approve programme assistance to beneficiaries. Ensure that the services and programmes meet the performance indicators and operating guidelines.
• Oversee timely submissions to grant and programme sponsors, and conduct outcome-based evaluations of programme effectiveness.

Fundraising & Donor Engagement

• Work with Marcomms and Fundraising team to develop fundraising plans, including staffing ground events such as flag day, fundraising carnivals and charity dinners, as well as managing online campaigns and digital fundraising platforms.
• Manage donor and partner relationships and source for programme level sponsorship.

YWCA Membership & Volunteer Management

• Responsible for overseeing programmes to support YWCA Members. The aim of membership is to drive engagement and outreach to our community programmes and to develop a good base of volunteers and supporters for YWCA’s causes.
• Establish, plan and implement ideas for volunteer recruitment and retention, including volunteer management policies and processes such as volunteer selection, training, engagement and evaluation of volunteer programme.

Management & Leadership

• Prepare and manage annual budget for YWCA’s community programmes.
• Prepare management reports and perform secretariat duties to Committees and the YWCA Board.
• Represent YWCA when dealing with governmental authorities, social services agencies or with the public.
• Manage a team of community outreach staff and social enterprise volunteers.

Perform any other duties assigned by the Management.

Requirements

• Bachelor’s Degree in any discipline.
• At least 10 years of experience in social services sector or non-profit organisation, community outreach, partnership building, fundraising, or programme development.
• Strong track record in delivering community impact and in engaging with community work or in working with beneficiaries from vulnerable backgrounds.
• Prior experience in leadership position, managing teams of programme executives.
• Prior experience in managing databases to track impact and results: membership database, volunteer management database, donors database.

Competencies

• Excellent written and verbal communication skills.
• Ability to build relationships and work collaboratively with a diverse range of stakeholders, including Board and Committee members, Community Partners and Donors, Volunteers and Beneficiaries.
• Effective leadership skills to engage, train and motivate staff to accomplish work targets.
• Highly organized, strategic thinker, strong on generating ideas for collaboration.
• Strong team player with good organisational and project management skills.
• Resourceful in managing outcomes with lean resources.
• Passion in serving women / elderly / children and youths from vulnerable backgrounds.
• Heart to serve and a strong calling to our YWCA mission.

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

We are seeking a friendly and reliable part-time cashier to join our team at East Ocean Aquatic Retail Store.

Key Responsibilities:

• Operate cash registers and process transactions accurately.

• Provide excellent customer service by greeting customers and addressing their inquiries.

• Assist customers with locating products and providing advice on aquarium care.

• Maintain a clean and organized checkout area.

• Restock bags, register tape, and other supplies as needed.

• Balance the cash drawer at the end of each shift.

Requirements:

• Previous cashier experience is preferred but not required.

• Basic knowledge of aquarium products and care is an advantage.

• Strong communication and customer service skills.

• Ability to stand for extended periods.

• Reliable and punctual.

Working Hours:

• Saturdays: 10:00 AM - 8:00 PM
• Sundays: 10:00 AM - 8:00 PM

• Lunch Break: 1 hour

Salary

• Hourly wage: 12 SGD

How to Apply: PM us your contact number and we will contact you soon

Roles & Responsibilities

Responsibilities:

· Manage day-to-day operations at a designated branch

· Attending to inquiries and providing comprehensive scalp and hair analysis

· Perform tailored treatments and professional consultations for homecare

· Possess strong leadership qualities and ensure all staff adhere to the company’s standard operating procedures and uphold the highest standard of customer service at all times

· To handle customer’s inquiries and feedback professionally

· To lead and maintain good morale amongst staff and ensure smooth operations

· Recommend seasonal promotions and discount packages to increase our clientele

Requirements:

· Work experience as a Hair Salon Assistant Manager or Superviosor role in the beauty industry

· 5 years of prior experience in managing of Hair-salon and hairdressing skills

· Service-oriented with leadership ability and excellent interpersonal skills

· Solid organizational skills with the ability to manage shifts and appointments

· Able to commit to retail hours

We're seeking an experienced Senior Project Manager to lead the delivery of large-scale infrastructure projects. The successful candidate will have a strong background in managing complex projects, leading cross-functional teams, and ensuring projects are completed on time, within budget, and to the required quality standards.

Key Responsibilities:

Project Planning

• Develop and manage project plans, resource allocation plans, and budgets to ensure successful project delivery.

Team Leadership

• Lead and manage cross-functional project teams, including engineers, contractors, and stakeholders.

Risk Management

• Identify, assess, and mitigate project risks to ensure minimal impact on project timelines and budgets.

Stakeholder Management

• Communicate and coordinate with stakeholders, including project sponsors, clients, and external partners.

Quality Assurance

• Ensure projects are delivered to the required quality standards, and that all regulatory and compliance requirements are met.

Budgeting and Cost Management

• Manage project budgets, track expenses, and ensure cost-effectiveness.

Schedule Management

• Develop and manage project schedules, ensuring timely completion of projects.

Requirements

• Bachelor's degree in Engineering, Construction Management, or a related field.
• Minimum 10-15 years of experience in managing large-scale infrastructure projects, with a focus on project planning, team leadership, and risk management
• Professional certifications like PMP, PRINCE2, or APM are highly desirable.
• Proficiency in project management tools like Primavera P6, MS Project, or Asta Powerproject.
• Strong communication, leadership, and problem-solving skills.

About SCCFSC

Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and cooperation.

Our Approach

Taking an inclusive approach, we leverage on the community to activate mutual help through social connections and inclusiveness with the aim of empowering the low-income and vulnerable families while developing the full potential of the next generation for transformative change.

About the role of HR Manager

We seek a dynamic capable individual with well-rounded experience in Human Resource field who can independently manage the entire spectrum of HR from attraction-retention-motivation-development.

The HR Manager is responsible for preparing the annual budget, overseeing payroll and other HR related operational duties, maintaining HR records, and analyzing data to support informed decision-making. In this role, you will be partnering with internal stakeholders in key initiatives, in support of building and strengthening our people agenda to achieve our organisation’s goal of transforming lives in SCC. This lead role also provides strategic HR management of wellness, employee engagement and people development initiatives, policies and practices and insights to the board and senior leadership team. This dynamic and adaptable individual to also have sound knowledge of HR legal matters in compliance to communicate across all levels of the organisation. Resilient and resourceful and seeks collaboration for the best outcome for team and organisation.

Key Responsibilities:

1. Recruitment & Onboarding

• Oversee workflow processes and procedures of recruitment
• Plans and conduct new employee on-boarding to foster positive attitude toward organisation goals.
• Update job requirements and job descriptions for all positions.

2. Compensation & Benefits & Payroll

• Develop and recommend for implementation of compensation plan
• Administer benefits plans
• Manage Annual Increment and Variable Compensation process
• Oversee payroll process including AI/VC and AWS

3. Talent Management

• Lead and administers performance review programme, integrating AI/VC within appraisal cycle to support personal development and merit-based compensation system to ensure effectiveness, compliance, and equity within organisation.
• Work on talent identification and development of career progression and succession planning
• Work on competency building to increase capacity and effectiveness of workforce

4. Employee Welfare & Engagement

• Prepare employee’s resignation notice and related documentation, and conducts exit interviews to determine reasons behind resignation
• Advise appropriate resolution of employee relations matters, and ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care.
• Communicate and explain the organisation’s policies to employees.
• Ensure general insurance coverage for the employee and offices.
• Coordinate with insurance providers to assess coverage options and claim process.
• Develop employee engagement strategies and plan staff welfare activities

5. Training and Development

• Administer and maintaining training and development needs that fits the organisation goals and employee personal development objectives.
• Liaise with department heads to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements

6. Policy, Compliance & Audit

• Develop and administer policies, procedures and programmes to ensure alignment of organisation mission and competitiveness.
• Keep abreast of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are complying.
• Act as the primary point of contact for external auditors during HR audits, ensuring all necessary documentation and information are prepared and accessible.
• Collaborate with external auditors to address any findings and recommendations, ensuring that HR practices align with regulatory requirements and organizational policies.
• Track and implement corrective actions based on audit outcomes to enhance HR processes and compliance.

7. Shared Services Approach

• Establish and manage HR Shared Services to ensure alignment with organisation’s initiatives and objectives [=DREAMS (Singapore) Limited]

8. Budget and Financial Oversight

• Prepare and manage annual HR Budget, align financial resources with organizational and HR strategic goals.

9. Board and Senior Leadership Engagement

• Prepare HR presentations, reports and updates for participation and meetings with HR Committee (BOD) and Senior Leadership Team to provide strategic HR insights and contribution to organisational planning.
• Lead and to support Senior Management to conduct HR Committee periodic meetings and work with stakeholders (e.g. Board & HRC subcommittee members)

Requirements:

• Degree in Business with major in Human Resource
• Minimum of 3 years of managerial experience, including HR supervisory responsibilities
• Good spoken and written English.
• Strong interpersonal and communication skills, and ability to interact effectively at all levels
• Good planning and prioritisation skills.
• Able to work independently but in a team environment.
• Meticulous, proactive, resourceful and self-driven with positive mind-set.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

The Head of Social Work Services plays a crucial role within the Allied Professional Hub, overseeing the operations and strategic direction of social work and family support services in Rainbow Centre’s Early Intervention, Special Schools and Family Life Services. This position leads a team of social workers and allied professionals and works closely with the Director of the Allied Professional Hub to review strategic initiatives, ensure quality delivery of services, monitor service administration, manage resources and foster collaboration internally and externally for the betterment of our clients.

Key Accountabilities

Ensure Operational Efficiency and Service Quality

• Develop work plans for the departments, in alignment with organisational goals
• Develop and implement quality assurance measures to ensure adherence to service standards, performance indicators and operating guidelines of the department and/or programmes
• Monitor and evaluate program effectiveness, identify areas for improvement, and implement strategies for continuous enhancement.

Uplift Professional Practice in Social Work

• Lead the social work team in delivering a collaborative and person-centred / family centred services
• Contribute to enhancements to standards of care, organisational health policies, procedures and programmes
• Provide inputs to inform policy changes and development at the national level

Manage Change

• Support Director to conceptualise, plan and drive strategic initiatives that advance the outcomes of the group, and contribute to the overall strategies of Rainbow Centre for achieving its mission and vision.
• Regularly review and revise strategies and tactics in response to internal and external developments, for a responsive and agile strategic approach.
• Plan and execute effective change management to enable the development and optimal performance of the people, processes and products for the attainment of unit and organisational goals.

People Development

• Support the cultivation of the agency's values, vision and mission within the team
• Work with Clinical Leads in development and implementation of structures and processes for professional and personal development of the team members
• Ensure the quality of monitoring and supervision of team members meet the standards of the governing bodies and professions.
• Identify and develop leaders through mentoring and coaching, as well as other formal structured professional development opportunities.

Job Holder Requirements

• Recognised degree in Social Work
• Accredited Social Worker
• Minimum 12 years post qualification experience. Those with experience working in disability sector preferred.
• Demonstrated ability in administering programs and managing teams.
• Singaporeans / Permanent Residents only

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

Key Responsibilities:

1. Payroll Management:Oversee and execute end-to-end payroll processes, ensuring accuracy, timeliness, and compliance with statutory requirements.
   Handle CPF submissions, IRAS tax filings, and other government-mandated reporting.
   Address payroll discrepancies and resolve employee queries.
   
2. Compliance and MOM Regulations:Ensure compliance with employment laws, MOM guidelines, and workplace safety requirements.
   Prepare and submit mandatory reports, including work pass applications and renewals.
   Conduct regular audits to ensure adherence to statutory obligations and company policies.
   
3. HR Policy Development:Develop, implement, and update HR policies and procedures in line with MOM regulations and industry best practices.
   Provide guidance to management and employees on labor laws and workplace standards.
   
4. Employee Relations and Engagement:Address employee grievances, mediate disputes, and foster a positive work environment.
   Conduct training sessions on compliance topics, including workplace ethics and safety.
   
5. HR Operations:Maintain and update employee records in compliance with data protection regulations.
   Support recruitment and onboarding processes, ensuring seamless integration of new hires.
   Monitor and manage leave, attendance, and benefits administration.
   

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience (3+ years) in HR management, with a focus on payroll and compliance.
• Strong knowledge of MOM regulations, employment laws, and statutory requirements in [specific country/region].
• Proficiency in HR software and payroll systems
• Excellent organizational, problem-solving, and communication skills.
• Ability to handle sensitive and confidential information with discretion.

Santa Fe Relocation is a global leader in the relocation industry and we have a goal to increase our share in the marketplace specific to Relocation and Assignment Management services; providing solution selling to the clients.

The Business Development Manager will be responsible for strategically developing sales initiatives based on current and future growth plans. This includes identifying key contacts within targeted named accounts, solicit new business, identify and facilitate the RFP process and secure additional business for Santa Fe.

This role will focus purely on new business to produce effective and successful results using Solution Selling; focusing on the Client’s needs and recommends the right products and/or services to fill those needs. .

Key Areas of Responsibilities:

• Identify and create sales Opportunities to increase customer base
• Create new revenue for relocation and assignment management services and have a sound working knowledge of the mobility process
• Be a subject matter expert and deliver consultative advice, best practice and industry updates to your clients
• Provide effective sales presentations and accurate documentation for global assignment management mobility, HR and procurement executive level
• Meet/exceed agreed revenue targets
• Meet/exceed agreed new appointment targets
• Report weekly to the Sales & Marketing Director on activity and account progression
• Effective diary management of sales appointments
• Engage in public speaking events as an ambassador for Santa Fe

Tasks:

• Solution Selling:

o Prospect for Clients

o Qualify Client – BANT (Budget, Authority, Needs, Timing)

o Diagnose Client’s needs

o Show added value / solution

• Complete Success Roadmap for those Opportunities > €1million
• Involved in Implementation (if applicable) and handover to Client Manager to understand the client
• Review monthly sales goals, revenue numbers and work with Sales Director to achieve their established target
• Ensure Salesforce is updated with Client information as well as activity and ensure Opportunities are managed/up-to-date
• If RFI, RFP, etc., engage with Proposal Team; following the Proposal Process

KPIs:

• Meet/Exceed pre-determined Annual Sales Targets
• Win Rate > 35%
• Face-to-Face New meetings

Skills and Experience Requirements:

• 3 years’ experience in Solution based Selling approach
• Successful new business development history (“hunter”) across multiple market segments
• Ability to call on management level clients through phone and in-person sales presentations
• Meeting sales goals and action plans and success achieving those goals.
• Selling contracted services.
• Demonstrate a customer focused approach to problem solving and resolution skills.
• Strong innovation and experimentation skills.
• Current knowledge of mobility and relocation industry, current market trends and economic factors
• Extensive skill in development and delivery of sales presentations (Power Point)
• Selling vertical markets
• Confidence, enthusiasm and a strong dedication to the job and company
• Negotiation Skills
• Understanding of Salesforce (CRM)
• Proven consistent achievement of goals through leadership and motivation

Person profile:

• Fluent in local language and English. Any additional language is a plus
• Self-driven and results-oriented – holding him/herself as well as other people accountable for results and outcomes
• Strong organizational skills and the ability to work on many projects concurrently
• Enthusiastic, highly motivated individual with a serious work ethic
• Naturally able to establish credibility and rapport with senior sales and management individuals within our global network
• Requires sense of urgency for goal achievement
• Idea generation, innovative and creative problem-solving skills
• Rapport and relationship building focused on achieving results, accountability for results
• Extroverted, confident, enthusiastic, persuasive, warm, enthusiastic, empathetic
• Persuasive "selling" style

This position reports to the Director and using networking, prospecting, and recommendations, find and create new business possibilities. Establish and preserve solid connections with important customers, partners, and interested parties. To achieve revenue goals and corporate objectives, develop and implement sales strategies.

Create and deliver persuasive business presentations.

Manage client's business satisfaction in the delivery of services and ensure sales objectives are met.

We are looking for part-timer (Student preferable) who can cover during the period below:

• 23/12/2024, 28-31/12/2024, Feb'25
• This is not a remote position.

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour

You will manage SingHealth projects on cluster-wide and analytics initiatives. As the overall lead, you will bring stakeholders, vendors and business partners together to plan, prioritise and execute analytics initiatives in a timely and cost-effective manner.

You will serve as the subject matter expert and key point of contact for data and analytics architecture, data sets and capabilities. Keeping abreast of industry trends, you will identify opportunities to implement new methodologies, innovative solutions and improve data operations.

You will effectively communicate the status, value and importance of data and analytics projects to senior management and staff.

Job Requirements

• A Bachelor’s Degree in Business Analytics, Information Systems, Operation Research, Physics or other quantitative disciplines
• A Master’s Degree in relevant disciplines will be an added advantage
• 10 years of relevant working experience in project management and technical solutions delivery, including at least 5 years of experience in Big Data and Analytics Proficiency in Machine Learning and Data Engineering
• Possess deep understanding of big data techniques (Hadoop Map Reduce, Hive, Pig, Spark) and BI/Visualisation Tools (OBIEE, Tableau, D3.js)
• Experience working in database tools, technology and architecture and cloud-based analytics platforms
• Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation
• Excellent communication and interpersonal skills
• An analytical problem solver with ability to work independently
• Good written and verbal communication skills to document solutions, use cases and recommendations

The upcoming Eastern General Hospital (EGH) seeks to provide excellent healthcare and promote healing that is centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services covering emergency, acute and secondary care. EGH’s vision is to be a great hospital for the community and a great workplace for staff, and it seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

In this role, you will be part of the Development Secretariat team to support the Hospital Planning Committee (HPC) in the planning, coordination, development and management of Eastern General Hospital and Eastern Community Hospital (EGH Campus). You will support the Deputy Director (Hospital and Services Planning) to ensure that the execution, budget and quality of the development are in accordance with the established program, which includes end-user briefs, operations requirements, systems design with technology partners, guidelines and project timelines. Additionally, you will facilitate workshops, coordination meetings with various project stakeholders and reporting to HPC.

Job requirements

• Bachelor degree in Architectural, Engineering or related fields
• Minimum 8 years of related work experience and demonstrated competency (with at least 2 years of managerial / supervisory experience)
• Knowledge and skill in design thinking, change management, project management, process and technology adoption methodologies, would be a strong advantage
• Familiar with hospital operations
• Excellent communication and interpersonal skills and the ability to engage various stakeholders
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Able to work under pressure, adapt to change and manage challenges
• Familiar with AutoCAD, Photoshop and presentation software.

1. Implement operating procedures & service standards for front office operations
2. Monitor front office operations to ensure adherence to organisational standards & procedures
3. Review manpower allocation for front office operations
4. Monitor room inventory levels & reconcile discrepancies
5. Manage team's service performance in response to guests' needs & requests to ensure guest satisfaction
6. Interact with guests to gather feedback on service quality
7. Operationalise compliance management on data protection regulations & organisational security procedures for guest registration & credit & cash transactions
8. Manage loss & risk prevention policies and procedures to minimise loss and risk in business operations
9. Review operations reports & statistics to monitor & report departmental performance
10. Manage cost control to keep departmental operating expenses within budget

Requirements

• Minimum 3 years relevant experience
• Possesses exceptional interpersonal & communication skills & is able to interact with culturally diverse guests
• Has strong organisational skills & is able to deliver consistent quality guest service in a fast-paced environment
• Works on shifts, including weekends & public holidays

Job Description:

• Identifying and developing new business opportunities: Continuously seeking out potential clients and markets for expansion to drive business growth
• Evaluating and analysing market trends: Staying informed about industry trends, market demands, and competitor strategies to anticipate opportunities and challenges
• Developing and implementing effective business strategies
• Communicating business development strategies with key internal stakeholders
• Promoting products and services effectively: Leveraging market insights and consumer understanding to develop targeted marketing campaigns and effectively communicate the value of products and services to clients
• Confirm business agreements with identified partners, suppliers and vendors according to existing market expansion plans
• Define research scope and objectives to understand business environment
• Drive engagement with new target customer segments with other departments
• Evaluate business opportunities using business analytical tools
• Evaluate new businesses and regional relationships to increase market share through partnerships, Mergers and Acquisitions (M&A) and Joint Ventures (JV)
• Evaluate strategies to leverage relationships and network for business opportunities and partnerships.
• Lead M&A, JV and partnerships negotiations
• Review business development strategies to ensure alignment with overall corporate strategies
• Any ad-hoc duties as directed

Job Requirements:

• Candidate must possess at least Bachelor Degree in Business Administration, Sales or relevant field
• Minimum 10 years of experience in corporate (B2B) sales, with at least 3 years in a managerial role
• Strong data analysis, strategy development, and execution skills
• Strong team leadership, negotiation and project management skills
• Excellent communication and relationship-building abilities
• Excellent listening, written and verbal communication skills

1. Identify New Business Opportunities:

• Conductmarketresearch to identify potential clients and new market opportunities.

• Developarobustpipeline of business opportunities through various channels, including networking, referrals, and industry events.

2. Develop and Implement Business Strategies:

• Createandexecutestrategic business development and marketing plans to achieve growth targets.

• Collaboratewith the marketing team to align business development strategies with marketing campaigns and company goals.

3. Build and Maintain Client Relationships:

• Establishandnurture relationships with key decision-makers and stakeholders in target organizations.

• Actastheprimarypoint of contact for new clients, ensuring a smooth onboarding process and exceptional client experience.

• Maintainongoingcommunication with clients to understand their needs, provide updates, and ensure satisfaction.

4. Prepare and Present Proposals:

• Developcompelling proposals and presentations tailored to the specific needs of potential clients.

• Presentandnegotiate contract terms with clients to secure new business.

• Workcloselywiththe marketing, sales, and product development teams to ensure a cohesive approach to business development.

5. Monitor and Report on Performance:

• Trackandreportonbusiness development activities, progress, and results.

• Analyzeperformance metrics and adjust strategies to optimize outcomes

The Specialist, Community Activation , will play a key role in designing and executing placemaking initiatives that promote social interaction, inclusivity, and a sense of belonging within the community. The postholder will collaborate closely with stakeholders to develop and implement creative solutions that enhance the physical environment and encourage meaningful connections among diverse groups. The postholder will also oversee the day-to-day operations of the placemaking project, managing resources effectively, and evaluating the impact of these initiatives on community engagement and participation. The role will involve building and nurturing partnerships with relevant stakeholders to ensure the sustainability and success of RC’s community activation and placemaking efforts.

Critical Work Functions

User Design and Data Analytics

• Conduct social research to understand needs, preferences, gaps of various target audiences (such as adults with disabilities, caregivers, community members, and enterprise partners), including understanding their demographics and psychographics
• Collect and analyze data to evaluate the effectiveness of placemaking initiatives in promoting community engagement and inclusivity
• Use data insights to inform the design of physical spaces (e.g Social Town) and programming that foster social interaction and a sense of belonging

Partnerships and Engagement

• Identify, build, and nurture relationships with key stakeholders, including government agencies, community groups, enterprises, and befrienders
• Serve as the primary liaison between RC and external partners to ensure alignment with shared objectives
• Organise and facilitate workshops, focus groups, and events to engage the community in co-creating placemaking initiatives

Project Management

• Follow through the tender, evaluation and recommendation of service or term contracts, as well as its administration and management to ensure works are carried out in accordance to planned schedules, budget and approved specifications.
• Conduct general inspection to identify services for rectification and oversee sub-contractors’ performance in accordance with contractual work scope and timeline of completion
• Regularly coordinate and escort the external vendors to carry out regular maintenance and fixing services accordingly to schedule or as needed

Job Holder Requirements

• Bachelor’s degree in any disciple
• Minimum 4 years of experience in experience design, spatial design, and/or social research
• Expertise in applying analytical methods, frameworks and tools to complex business challenges
• Demonstrated ability to influence and collaborate with Unit and/or Department Leaders and cross-functional stakeholders

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.