(A) PRIMARY DUTIES & RESPONSIBILITIES

• Support the Clinical Operations team via engagement of multidisciplinary stakeholders (doctors, clinic staff, etc) and integration/harmonisation of diverse requirements and perspectives to achieve patient centred care and organisational effectiveness.
• Support the conceptualisation of new or review of existing workflows/processes to optimise the efficiency and quality of care delivery.
• Perform basic operational data collection, analysis and trending to inform decision-making.
• Provide secretariat and administrative support for discussions, workgroup meetings and routine reports (e.g. minutes-taking, venue sourcing).
• Conceptualise & spearhead marketing initiatives through research and identifying marketing trends to positively profile and increase awareness of the company and to reach identified target audiences and stakeholders in an effective manner.
• Manage and steer appointed agencies and vendors to support ongoing online/offline marketing initiatives and campaigns comprising but not limited to SEO/SEM, digital advertisements, content marketing, email marketing, events and other promotional initiatives.
• Uphold the organisation’s reputation through the execution of public relations activities and managing customer feedback through front-facing email accounts, Google reviews and other relevant platforms.
• Cultivate and manage partnerships with key business stakeholders with the aim of developing strategic collaborations to drive mutually beneficial business outcomes.
• Develop and maintain long-term relationships with healthcare professionals, insurance partners, medical concierges and other third-party platforms to drive a pipeline of leads and referrals to the company.
• Provide assistance to execute action plans for the company’s operational goals and to support the smooth running of daily operations at the company’s specialist clinics.
• Other relevant ad-hoc tasks as assigned.

(B) KEY JOB SPECIFICATIONS

Education

Bachelor degree in Communication Studies, Marketing, Public Relations or other related disciplines.

Experience

• Degree in marketing, communications or business with at least 3-5 years of relevant work experience. Candidates with related healthcare operational experience may also be considered.
• Strong proficiency in Microsoft Office and digital media platforms.
• Prior experience in healthcare operations/marketing/digital agency would be an added advantage.
• Excellent analytical, interpersonal, and communication skills.
• Strategic thinker with strong critical thinking and project management skills.
• Resourceful and able to work independently in a dynamic environment with a passion for analysing and improving operations.
• Energetic, driven, adaptable, has good initiative and is able to multi-task and cope well when working under pressure and against tight timelines.
• Strong communicator with excellent written and verbal communication skills.
• Committed team player and leader with good leadership skills.
• Good interpersonal skills and ability to work well with different levels of staff within and across institutions.

Strategic Planning:

· Work closely with fee-earners to understand their business objectives and formulate effective business development strategies to overseeing the execution of the plans

· Contribute to the development of ongoing maintenance of an action oriented business development plan for the relevant practice areas and industry groups

· Manage the BD budget of the assigned groups

Client Relationship Management, Target Relationships and Leads Generation:

· Maintain client and target relationship plans for relevant practice areas and firm wide industry groups

· Drive / catalyse fee earner targeting, contacting and follow up (against targeting plans)

· Identifies and follows through on leads from thought leadership events and initiatives

· Provides support on client care initiatives

· Liaises with trade associations with which the organization can partner to promote thought leadership initiatives, for leads generation purposes

Bids and Proposals Management:

· Work on Bids and Proposals to support and advise on best practice

· Management of Bids and Proposals from end to end

· Work with global offices to produce Bids and Proposals materials

Skills:

· Identify Associate development needs in relation to business development and marketing

· Provide coaching/training to support the development of the Associates’ business development skills

Develop a Knowledge of the Markets and Industries:

· Use sector market research, trade press and fees/client analysis to assist in planning and identifying issues to be exploited for marketing purposes

· Produce supporting market and client information

· Undertake competitor analysis

· Demonstrates understanding and/or steep learning curve of the nature of industries and practice areas of the firm

Marketing Management, Thought Leadership Support and Digital Marketing:

· Initiates ideation of thought leadership initiatives with event owners and thought leaders based on industry, legal and regulatory trends

· In support of the marketing plan, drive activities such as thought leadership campaigns, PR, sponsorships, knowledge based marketing, website content, hospitality and seminars in order to generate enquiries, build profile and develop client relationships

· Coordinate role and activities with other Business Groups/jurisdictions and draw upon specialist skills of the central marketing team

· Initiate internal communications in order to increase referrals from, and to, other parts of the firm

· Proposes business development and marketing vehiclse, in collaboration with marketing colleagues, to execute and promote thought leadership content

· Initiates collaboration with events services provider to execute events, which are sources of leads generation funnels

· Conceptualizes and edits videos to convey thought leadership content, whether singly, or in collaboration with marketing colleagues

Behavioural Competencies

· Excellent Interpersonal skills

· Positive Attitude

· Takes Responsibility and ability to work with minimal supervision

· Good People Management skills

· Have a high emotional intellect to manage within the firm and external vendors

Role Specific Competencies/ Skills

· Excellent written and verbal communication skills in English (second language is a plus)

· Good presentation skills

· Strong Microsoft office skills – Word, Excel, Powerpoint

· CRM (InterAction) skills is preferred

· Digital marketing and video editing knowhow is preferred

Work Experience

At least 2 to 4 years of working experience in a business development, marketing or communications role, preferably in a professional services or financial services firm

Why Join Us:

o Opportunity to contribute to the growth of a thriving SME

o Collaborative work environment with a supportive team

o Competitive salary and benefits package

Key Responsibilities:

o Generate leads through various channels (online platforms, networking events, referrals)

o Assist the sales team by providing information, preparing quotations, and coordinating the sales process from inquiry to order placement

o Create and send invoices to clients for products and services rendered and follow up on overdue payments

o Coordinate with the finance department to track and manage payment collections.

o Negotiate terms and conditions with clients to secure deals and contracts

o Actively seek new business opportunities and clients

o Stay informed about industry trends, competitor activities, and market conditions

o Work closely with the sales team to align efforts with promotional activities

o Identify emerging customer needs to inform product and service development

o Respond promptly to customer inquiries via phone, email, or in-person

o Address and resolve customer concerns, complaints, or issues in a timely and satisfactory manner

o Build and maintain strong relationships with existing clients

o Collaborate with sales, production, and other departments to streamline processes and improve customer experience

o Provide customer feedback to enhance offerings based on market demands

o Maintain organized records of customer interactions, sales transactions and payments

o Generate regular reports on sales performance, customer satisfaction, and outstanding payments.

Requirements:

o Minimum of a Diploma or bachelor's degree in business, marketing, or a related field.

o 2-5 years of experience in sales and customer service, preferably in the printing industry.

o Applicants with professional Chinese and English listening, speaking, reading and writing skills will be given priority

o Excellent communication and interpersonal skills.

o Detail-oriented with strong organizational and multitasking abilities

o Ability to collaborate with different departments, including sales, marketing, and production

The RFS Manager will support ad-hoc project requests, vendor engagement, and request fulfilments (among other responsibilities).

Key responsibilities include:

• Overseeing new BAU requests, time-and-material efforts, and customer resource requisitions
• Following the RFS process timeline from initiation to closure
• Regularly reviewing and enhancing the current process
• Ensuring accurate and timely availability of RFS reports, updates, tracking, and closures
• Collaborating with all relevant stakeholders, including internal teams (e.g., sales for pricing), external vendors (e.g., for quotations), and client representatives, to ensure comprehensive service request coverage.

Make an Impact by:

Service Delivery RFS

• Service delivery RFS financial and resource management
• Support RFS and service catalogue requests
• Accountable/Responsible for end-to-end RFS requests/requisitions
• Manage cross functional engagements for RFS
• Act as a focal point for all RFS related queries and issues
• Review RFS transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with vendors and support team to ensure that all RFS tasks and deliverables meet quality and agreed outcomes
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Monitor and improve RFS performance, providing leadership, coaching and tasks management
• Provide regular CDE EWO project RFS dashboarding and reporting

Customer/Vendor Management

• Liaise with third party vendors and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the status updates and tracking of RFS requests and RFS delivered (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for RFS or improvement of services delivered to the customer and liaise with the Account Manager and Sales Specialist for development of that opportunity

People Management

• Delegate operational tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Skills for Success

• Minimum Diploma in Computer Science / IT or equivalent
• Good to be certified with ITIL v3 Foundation
• 5 Years of experience in Project management / Operations / Vendor management
• Have working experience with Microsoft O365 and Exchange and ServiceNOW ITSM
• Experienced in IT Managed Services
• Financial Management Experience
• ITSM Service Catalogue Management
• ITIL Service Management
• Good understanding of IT cross competency products in the EUC device

Responsibilities:

• Manage full spectrum of HR functions including recruitment, performance management and compensation & benefits.
• Lead and direct the routine functions of recruitment process -Sourcing, attracting, hiring, and interviewing.
• Monitor office administration to ensure smooth operation and maintain a healthy and safe office environment.
• Monitor full set of C&B functions, including monthly payroll, CPF, taxation and liaising with insurance vendors etc.
• Ensure legal compliance throughout human resource management.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy and head office.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Conduct & assess internal training needs and coordinate learning and development initiatives for all employees.
• Review, revise and provide guidance on employee handbook.
• Organize employee engagement activities e.g., Organize annual dinner, Christmas party, corporate social responsibility.

Requirements:

• Degree in Human Resource, Business or equivalent
• Minimum 5 years of relevant and hands-on experience in Human Resources Management.
• Well versed with Singapore Employment Ordinance, tax law and other related regulations.
• Good command of both written and spoken English
• Good team player, Detail-minded, well-organized with strong problem-solving skills, self-motivated and independent.
• Proficient in MS Office applications.
• Excellent communication & presentation skills

- Prepare, plan, coordinate, and monitor daily project and site work

- Manage project-related paperwork by ensuring all necessary materials are properly filed including

documenting the projects with photos

- Supervise and lead a team of workers and sub-contractor to perform on site work.

- Perform site surveys, produce site drawings, and schedule works

- Participate in site meetings with clients/ subcontractor/ suppliers and propose improvements if necessary

- Liaise with clients’ representatives with regards to all site matters.

- Budget by monitoring and controlling expenses and implementing cost-saving measures

- Observe proper construction safety measures and ensure safety compliance at site

- Responsible for the collection of project advance payment, progress payment and settlement payment

- In charge of the overall management of the project, including construction period, cost, work progress, quality, safety, construction regulation

- Ensure compliance to all governmental and building regulations

- Attend project tender site show-round and tender briefing

- Ensure adherence to Health, Safety and Environment rules and regulations, as well as Quality and Progress at project worksite

We are seeking for a Regional Business Development Managaer, Asia for a premium modern building systems technology manufacturer organisation; also an established market leader in the building material sector.

This role would continue building the commercial and hospitality segment, increasing brand awareness and the position of our company within Asia-Pacific region. This includes setting up a network with architects, designers, owner and investors of commercial property and hotel chain to build up good relationships between the companies.

Responsibilities

Regional Market Development

• Business development, research, and profile targets in the commercial property and hospitality segment.
• Identify potential account, and the decision makers within the client organization.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators in the commercial property and hospitality segment.

Key Account Management

• Develop a rapport with new account and provide support that will continually improve the relationship with focus on owner and investors of commercial property and hotel chain.
• Grow and retain existing accounts by presenting new solutions and services for the owner and investors of commercial property and hotel chain.
• Track and record activity on accounts and help to close deals to meet these targets.

Regional Specification

• Work with technical, product and marketing team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Manage and support all regional projects in close collaboration with the responsible regional colleagues.
• Others
• Submit monthly progress reports and ensure data is accurate to the management.
• Participate in internal and external business meeting, industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Participate in the annual stock-take exercise
• Partner with third party training providers as required

Required Knowledge, Skills and Abilities:

• 3 to 5 years of business development regional experience on Hotel and High-end Residential Industry or background in the Interior Designing industry.
• Excellent account management experience.
• Excellent relationship-building, communication and presentation skills.
• Experience in delivering client-focused solutions based on customer needs.
• Understanding of the IoT, Smart Home and/or Hospitality Guestroom Management Systems will be preferred.
• Willing to travel 50% of the time

Ref.: 2024B082

Job Description

• Lead and manage a team of application specialists and consultants
• Work closely with internal teams including presales, PM, QA and post delivery support to ensure projects are on track and well supported
• Participate in the hiring process to build a highly functional engineering team with an eye for staff retention and development
• PM to ensure projects are on track. Support the projects whenever necessary
• Conduct regular performance reviews, provide constructive feedback, and create development plans for engineers

Job Requirement

• At least 6 years of relevant working experience
• Degree in Computer Science, Computer Engineering or related technical discipline
• Proven ability to lead and motivate a team of engineers, with strong decision-making and problem-solving skills.
• Proficiency in software development practices and frameworks.
• Experience with Agile/Scrum methodologies.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Familiarity with cloud platforms, container technologies (e.g. Kubernetes), software governance practices will be advatanges
• Good to have some prior experience in highly regulated industries

We regret that only shortlisted applicants will be notified.

EA License: 18C9079

Company Overview

Rave Tech is a pioneering SaaS provider specializing in travel ERP solutions that leverage machine learning to boost the productivity of travel agents. Our mission is to transform the travel industry by delivering innovative solutions that streamline operations, enhance efficiency, and create superior customer experiences. We are committed to innovation, quality, and continuous improvement, embodying our tagline: Pursuing Advantages to Boost Profitability.

Are you passionate about leveraging technology to drive industry change? Do you thrive in a fast-paced, dynamic environment where your contributions can have a lasting impact? If you're ready to join a team that values creativity, collaboration, and professional growth, Rave Tech is the place for you. We are seeking talented professionals eager to contribute to our vision and shape the future of travel technology.

Job Summary

We are seeking a driven and results-oriented Customer Acquisition Manager to join our dynamic team. In this role, you will identify and qualify leads, understand customer needs, and convert opportunities into successful sales. You will be responsible for crafting findings, closing deals, and achieving sales targets, with a focus on building long-term client relationships.

The ideal candidate should have 2–3 years of experience in technology sales, strong proficiency in English and Chinese, and knowledge of government grants. You should be a passionate hunter, goal-oriented, and self-disciplined, with a positive attitude and the ability to work independently and as part of a team.

This is an excellent opportunity for a motivated individual to thrive in a fast-paced, innovative environment while contributing to our company's growth.

Key Responsibilities

• Research, identify, and develop new business opportunities to expand the company's customer base.
• Conduct in-depth consultations to understand customers' requirements, pain points, and goals.
• Translate customer requirements into clear write-up based on customer business needs and requirements.
• Develop and execute strategies to close sales deals, ensuring achievement of monthly and quarterly targets.
• Provide guidance on relevant grants and funding opportunities to support customers purchase decisions.
• Build and maintain strong, long-lasting relationships with clients to encourage repeat business and referrals.
• Maintain accurate records of sales activities, leads, and pipeline progress in CRM systems.

Requirements

• Minimum 2–3 years of experience in technology sales or related fields.
• Strong communication skills in spoken, written, and reading English and Chinese.
• Diploma or higher education is preferred.
• Proficiency in CRM systems, software, and online tools is not required, but the ability to quickly adapt to new software and tools is essential.
• Familiarity with government grants or funding schemes is an added advantage.
• Understanding of digital marketing and related areas will be an added advantage.
• Singapore Citizens and Singapore Permanent Residents preferred.

Personality Trait

• Passionate Hunter: Driven by the thrill of prospecting and closing new deals.
• Goal Getter: Results-oriented with a proven track record of meeting or exceeding sales targets.
• Willing to Learn: Eager to adapt, grow, and refine skills in a dynamic environment.
• Positive Attitude: Maintains an optimistic outlook, even in challenging situations.
• Team Player: Collaborates effectively with internal teams to deliver exceptional client solutions.
• Integrity: Demonstrates honesty and ethics in all business dealings.
• Self-Discipline: Manages time and tasks efficiently to meet deadlines and commitments.
• Independent Worker: Able to operate with minimal supervision while delivering high-quality results.

What We Offer

• Competitive salary and benefits package
• Opportunity to work on cutting-edge technologies and projects
• A collaborative and inclusive work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options

Duties include, but not limited to:

• Develop construction project schedule
• Deliver project on time, to budget and to other agreed success criteria within corporate guidelines including the client requirements.
• Manage and oversee the day-to-day construction management of the project and provide timely updates
• Respond swiftly to work delays, emergencies, and other problems
• Ensure compliance to all governmental and building regulations
• Make sure all staff, contractors and suppliers are very clear on the project needs, requirements and schedule
• Establish good communication and working relationships with client, consultants, government agencies, contractors, suppliers and staff.
• Manage project team, all site staff, site works, materials and equipment effectively and efficiently
• Investigate unsatisfactory productivity / performance and initiate measures to improve
• Identify possible risks to project and stakeholders, as well as create contingency plans to mitigate these risks
• Responsible for all inspection activities
• Monitor and supervise entire project team to ensure compliance of work
• Check and monitor project budget, as well as prepare for unforeseen costs
• Manage material at construction site to ensure zero wastage and no overstock of material
• Manage company assets and equipment rental to ensure optimal utilization and cost
• Manage manpower and overtime cost to ensure optimal cost benefit within or below budget
• Attend and/or chair meetings with clients, architects, engineers and workers
• Prepare regular progress reports for each project
• Ensure all changes to specifications, work scopes and drawings are properly documented
• Undertake accident investigation when remitted by the relevant designated competent person
• Any other ad-hoc projects and duties as required by the management

Requirements:

• Minimum experience of 3 years as a Construction Project Manager / Coordinator
• Candidate should possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Others or equivalent.
• Able to work flexibly and react to different situations and needs efficiently
• Able to lead a team and motivate team members
• Strong leadership, communication and negotiation skills.
• Demonstrate high level of integrity, professionalism, and technical competency
• Critical part planning, strategic planning, timeline management, multi-tasking
• Very knowledgeable in project processes and procedures, Building regulations, Health & Safety legislation, environmental and best practices.
• Outgoing, self-motivated, and goal-oriented
• Languages: Proficient in English, Other Languages are good to have

Job Summary:

DELTEQ, a 20+ year establishment in ICT business, seeks an experienced and competent Account Manager to drive sales and take on customer account management responsibilities. The successful candidate shall focus on acquiring additional revenue streams from existing clientele as well as identifying new customers who can benefit from our product and services offerings. Reporting to the Business Head, you will be responsible for meeting/exceeding monthly and quarterly quotas for both revenue and gross profit. We are looking forward to a sales-oriented professional who values responsibility, productivity and customer satisfaction.

Duties and Responsibilities:

Responsible for managing the complete sales process with established and prospective accounts, including the identification of potential opportunities. Collaborate closely with key stakeholders to facilitate deal closure.
To help plan and execute sales hunting activities with minimum supervision from the management
To develop sales account planning which includes forecasting and revenue report for each sales account. Regularly review and adjust plans as needed
Ensure scheduled payment from clients
Maintain a sales pipeline which is 3 times the sales target assigned per quarter
Meeting/exceeding monthly and quarterly quotas for both revenue and gross profit
Plan and attend regular update meetings with the customers
Manage ad-hoc queries and enquiries generated by account portfolio
Liaise with internal departments to ensure the promptness and customer satisfaction of delivery of goods and services
Development of new clients for the company including winbacks
Liaison with distributors and principal vendors
Preparation of tender submission

Desired Skills, Qualifications and Experience:

Diploma or Degree in Business Management/Information Technology or equivalent
Any other diploma or degree in any other disciplines with a sales training or sales course can also apply
Minimum 3 years of sales experience in selling infrastructure and solution selling
Familiar with sales bidding process in government/commercial space will be an advantadge
Proven track record as an account manager within IT SI company
Result-oriented with the ability to work independently and under pressure
Ability to identify and develop sales opportunities, and to achieve sales quota

About Us: Muslimin Trust Fund Association (MTFA) is a rapidly growing nonprofit organisation dedicated to serving the underprivilege community in Singapore. Established with the aim of providing financial assistance and support to Muslims in need, MTFA focuses on various areas such as education, healthcare, welfare, and social services. As our organisation continues to expand, we are committed to making a positive impact in the lives of those we serve.

Job Descriptions:

• Supervise employee recruitment, transfers and terminations.
• Review and evaluate applications for employment
• Conduct initial screening and interview of potential candidates
• Assist in reviewing job description before advertising
• Assist employees with performance appraisals and provide guidance on employee benefits packages.
• Managing employee training and development programs.
• Facilitate the offer process by extending the offer and briefing to shortlisted candidates on the employment terms and conditions
• Conduct the full on-boarding process of new hires (e.g. employment contract, register of medical insurance, etc)
• Maintain and ensure proper documentation of employee database
• Responsible for letters preparation (e.g. transfer letter, confirmation letter, acceptance of resignation and etc)
• Administer employees’ confirmation and ensure timely processing of documentation
• Arrange and liaise with external vendor for the course for employees
• Process work passes application, renewal, cancellation and medical check-up for new employees
• Support the offboarding related activities including exit interview
• Assist in employee disciplinary, handling complaints and grievance issues
• Adhoc assignments as and when assign by the management

Requirements:

• Minimum a Diploma in Human Resources Management or equivalent
• Fast learner, detail oriented and able to work independently and as a team
• Proactive, able to mulit-task and work in a fast paced environment
• Good knowledge on employment legislations
• Proficient in use of Google software applications
• Good interpersonal skills, initiative and willing to learn
• At least 2 year(s) of working experience in the related field

Our Benefits:

• Meals and Refreshments• : All employees may take meals and refreshments served by the MTFA kitchens.

• Healthcare• : Medical and Dental Coverage

• Time Off• : Paid leave, including Vacation, Medical, Marriage and Birthday Leave

• Learning Opportunities• : Access training and development programs to boost your skills and career.

• Team Fun• : Join in on yearly retreats and monthly team bonding activities.

If you're enthusiastic about guiding individuals on their journey to personal and professional growth, and if you thrive in an environment where collaboration and innovation are valued, then seize this opportunity to apply and become an integral part of our vibrant and dynamic team!

Singapore Aquatics (SAQ) is the governing body for the aquatic sports of swimming, water polo, diving, and artistic swimming in Singapore. As a member of World Aquatics, SAQ is responsible for the development and education of aquatic players, officials, coaches, and volunteers throughout Singapore, as well as the conduct of competitions and programs for all levels of participation.

We invite passionate and capable applicants who can contribute to our cause in the following position:

Job Title: Swimming Pathways Manager/Assistant Manager
Reports To: Director, National Swimming Pathway & Coach Development

Primary Job Purpose:

The Swimming Pathways Manager/Assistant Manager will be responsible for overseeing the National Swimming Pathway Programs, with a specific focus on SwimSingapore Initiatives. This role is vital in ensuring that the Centralized Assessment Management System (CAMS) is efficiently integrated to enhance the quality, accessibility, and effectiveness of national swimming pathways education and assessment processes. The individual will work collaboratively with key stakeholders, including partner agencies, clubs, coaches, assessors, program providers, and participants, ensuring the seamless execution of programs, assessments, and continuous improvement of the swimming pathway.

Key Responsibilities:

1. Leadership & Supervision:

• Team Supervision & Development: Supervise Swimming Pathways & CAMS Executives, ensuring the efficient execution of responsibilities. Provide guidance to team members to meet goals in program administration, customer service quality, stakeholder engagement, and programs delivery.
• Performance Management: Evaluate the performance of team members and provide feedback to meet the objectives of the national swimming pathway programs and CAMS operations.
• Team Development: Foster professional growth within the team through mentoring, training, and support in administrative and program management tasks.
• Communication: Maintain effective communication with the Coach Development Team and Swimming Pathways Sub-Committee members to ensure alignment with broader organizational goals.

2. Swimming Pathways – SwimSingapore:

• Program Management: Oversee and manage the SwimSingapore National Swimming pathways programs, ensuring alignment with national standards and supporting progression from entry-level to competent swimmers.
• Event & Logistics Management: Coordinate logistics for assessment centres, including scheduling, venue bookings, and the smooth operation of assessment events. Engage all relevant parties ahead of time to ensure effective coordination and preparedness.
• Training & Development: Collaborate with coach development team, technical teams, and external partners to develop and update training resources, certification pathways, and workshops to support coaches and participants.

3. Centralized Assessment Management System (CAMS):

• CAMS Integration: Implement, optimise, and manage the CAMS platform for tracking coach qualifications, participant progress, assessments, and certifications. Ensure seamless data flow between key stakeholders (e.g., SportSG, MOE, coaches, assessors, and program providers).
• Data Management: Utilize CAMS Platform to maintain accurate and current records for participants, coaches, and clubs. Ensure data integrity and accessibility for relevant stakeholders.
• Performance Monitoring & Reporting: Leverage CAMS data to generate reports and insights that help monitor progress, evaluate program effectiveness, and inform continuous program improvement.
• Program Evaluation: Conduct regular assessments of the swimming pathway, using CAMS to identify opportunities for refinement and ensuring alignment with community needs and stakeholders' expectations.

4. Other Administration:

• Membership Management: Oversee the administration of coach ,teacher, clubs, participants users Acct, ensuring accurate, up-to-date records. This includes renewals, marketing, and the maintenance of relevant web platforms.
• Assessment & Certification: Collaborate with the Swimming Pathway Executives, Coach Development Team to ensure the seamless management of coach assessments, certifications, and records.
• Volunteer Management: Manage volunteer involvement in assessment processes, ensuring defined roles and a positive volunteer experience.
• Budgeting & Cost Management: Assist in budgeting for swimming pathway programs, ensuring that resources are efficiently allocated and costs remain within limits.

5. Collaboration:

• Stakeholder Engagement: Collaborate closely with internal and external stakeholders, including CoachSG, SwimSafer, SSI, MOE, assessors, coaches, and clubs, to ensure alignment on program goals and delivery.
• Community Engagement: Work with the Club Development Executive and HPT to plan and organize ParentSAQ workshops and forums to strengthen community participation and understanding of swimming programs.
• Program Alignment: Coordinate with the Swimming Pathway Executive to ensure coaching development aligns with national swimming pathways, improving the competency of learn-to-swim standards.

6. Planning & Reporting:

• Strategic Planning & Reporting: Support Director, National Swimming Pathway & Coach Development in refining the Multi-Year Sports Plan, including goal setting and KPI tracking. Assist in annual reporting for SAQ’s Annual Report and SportSG’s Core Data submission.
• Performance & Impact Reporting: Use data from CAMS Platform to prepare reports on the impact of national swimming pathway programs and communicate this to stakeholders, providing actionable insights for strategic adjustments.

Preferred Requirements:

Educational & Certification Requirements:

• Diploma or Degree in Business Administration, Sports Management, Physical Education, or a related field.
• Certification in relevant sports management or coaching education programs (e.g., ACTA or ACLP) will be advantageous.
• NROC Level 1 swimming coach certification (preferred).

Skills & Experience:

• Proven experience in Event Management/Sports Program management, particularly in swimming coaching or education programs.
• Familiarity with CAMS Platform or similar assessment management systems.
• Strong understanding of the Singapore swimming landscape and its national programs.
• Experience in managing membership, people engagement, and competency development programs.
• Proficiency in Microsoft Office Suite and data management systems.
• Willingness to work flexible hours, including weekends and evenings, to support smooth program delivery.

As the Swimming Pathways Manager/Assistant Manager, You’ll Have Opportunities To:

• Expand Your Leadership Skills: Develop your leadership and management capabilities by overseeing a dynamic team and supporting their growth through mentoring and training.
• Strengthen Stakeholder Engagement: Enhance your ability to build relationships by collaborating with a wide network of internal and external stakeholders, including national sports organizations, local clubs, and parents.
• Contribute to Strategic Planning: Play an active role in long-term strategic planning, supporting the growth and evolution of the swimming pathway programs, ensuring they are inclusive, effective, and scalable.
• Grow in Program Management: Refine your skills in organizing and delivering impactful coaching workshops, courses, and events that shape the future of aquatic sports in Singapore.
• Foster Community Engagement: Play a pivotal role in creating and sustaining a supportive community within the aquatic sports ecosystem, helping to engage and inspire swimmers, coaches, clubs, and stakeholders.

Responsibilities

• Be the APAC marketing owner defining a short- and long-term GTM strategy for Work Dynamics Technology solutions, owning and executing optimal marketing programs and delivering against this strategy;
• Define geo-specific marketing plans that support the regional sales strategy; developing and implementing new and existing customer pipeline creation and acceleration sales plays and programs jointly with sales, field marketing, partners, and subject-matter experts;
• Strategize, build, and execute integrated field campaigns that involve digital marketing, email marketing, direct mail marketing, and other channels, as required, with a goal of increasing brand awareness locally/regionally, and driving leads and MQLs for tech and sustainability offerings that improve the value and performance of our accounts/client’s real estate;
• Manage account-based marketing activities, in partnership with sales including but not limited to, identifying target accounts, developing strategy, executing campaigns, accelerating existing sales opportunities, and deepen our existing customer relationships.
• Research, choose, design, and manage live events to be included as tactics in the overall marketing mix, and ensure there is a cohesive pre-event, at-event and post-event nurture strategy to increase engagement, response rates, leads to the business. Forecast, measure, analyze and report on impact of in-person/virtual events & programs.
• Help APAC technology sellers and business development teams with content conceptualisation and creation for email nurture campaigns, talk tracks, webinars, live events etc. Interlock to create consistent experience across marketing and outbound prospecting campaigns
• Produce and manage a regional/field marketing calendar that includes regional/local activations, paid/earned media, and support around regional/national campaigns (in-reach/outreach).
• Collaborate with regional/global marketing COEs to develop metrics to measure the success of marketing programs. This includes benchmarked ROI metrics by working with the sales and demand generation teams, managing, and analysing campaign data in Salesforce.
• Identify opportunities to improve marketing and program effectiveness through better audience.
• Manage regional/field marketing budget including, but not limited to local partnerships, sponsorships, brand ambassador labor, media spend etc. working closely with field marketing teams.
• Complete quarterly budget reviews and ROI analysis; pivot strategy to align with findings. Segmentation, account targeting, messaging, marketing techniques, PR, and processes.
• Communicate and educate the sales team regarding new and planned marketing activities, including global, regional, and local programs.
• Providing intel and market intelligence from different markets/industries in terms of audience pain points/trends. Conduct relevant market scans/industry sizing prior to running campaigns/BDR out reaches.
• Interface with sales to determine sales enablement needs, and work with sales enablement team to develop tools, training, and content.
• Evaluate, select, and work with vendors to help translate goals into deliverables and results.

Qualifications

• Singapore for role base.
• English fluency is essential.
• BS in marketing or business, MBA preferred.
• 8+ years of B2B/SaaS product marketing experience
• 3+ years of B2B field marketing leadership experience
• Experience working in commercial real estate industry is a plus.
• Proven experience working with sales teams to formulate and operationalise programs that drive sales.
• Excellent project and time management skills
• Ability to demonstrate track record of success in all key areas of responsibility.
• Highly motivated individual who thrives in a fast-paced team environment and is adaptable to changing market and organisational requirements.
• Experience building, executing, and scaling cross-functional marketing programs.

McLink Asia is seeking an experienced SAP Business One Project Manager to lead the implementation and customization of ERP solutions for our clients in Johor, Malaysia. This role is critical to supporting McLink’s expansion in Malaysia and ensuring the successful delivery of projects.

Key Responsibilities:

• Manage end-to-end SAP Business One implementation projects, including planning, execution, and post-go-live support.
• Liaise with clients to gather requirements and define project scope and deliverables.
• Develop project schedules, allocate resources, and monitor progress to ensure timely completion.
• Customize and configure SAP Business One modules to meet client-specific needs.
• Troubleshoot and resolve implementation issues, ensuring minimal downtime for clients.
• Provide training to client teams and offer post-implementation support.
• Collaborate with internal teams to align solutions with McLink’s ERP offerings.

Eligibility:

• Singapore Citizen or PR (preferably Malaysians).
• Bachelor’s degree in Information Technology, Business, or a related field.
• Minimum 3 years of experience in SAP Business One implementation and project management.
• Strong understanding of ERP workflows, financial modules, and business process automation.
• Certification in SAP Business One or PMP is an advantage.
• Excellent communication and client management skills.

NO EXPERIENCE NEEDED!
Location: At your convenient location (Island wide!)

Part-time & Full-Time Pay:
Various package scheme!!!

Benefits (for Full/part-Timers):
• Medical, Meal & Leave benefits
• Incentives
- Confirmation Bonus
- Retention Bonus
- Referral Bonus
- Performance bonus

Main duties:
• Deliver good customer service
• Perform order taking, process customer payments, promote sales
• Prepare food ingredients and perform food preparations
• Perform other ad-hoc duties as assigned.

Supervisor and Above:
- Managing outlet operation, sales and scheduling
- Handle stock ordering

Essential Job Functions:

The Design Manager is responsible, but not limited to, the following:

General

• Close communication with PD/PM to reflect PD/PM’s intention for the project and establish Design management policy/tactics in line with PD/PM’s intention.
• Responsible for dealing with client and consultant management.

Planning & Programming

• Planning of shop drawings submission schedule to control the sequence and time frame for development of shop drawings.
• Prepare documents/samples submission schedule to control the sequence and timing for samples submission/approval with preferable float time allowed for procurements.

Quality

• Co-ordinate all related design matters with Consultants/ Client.
• Ensure main contract and sub-contract designs co-ordinated fulfil all design requirements.
• Co-ordinate with Contract team for any formal and informal changes made by Consultants.
• Co-ordinate with Contract team for proper sequence of sub-contract awards.
• Resolve technical problems for team.

Safety

• Responsible for the compliance to safety & occupational health practices to be implemented at Design Section and Design subcontractors with IMS safe work methods.
• Responsible for site implementation of safety standards to comply with IMS safe work methods.

Minimum Qualifications:

• Degree or Diploma holder in related discipline.
• At least 10 years of design co-ordination experience with Architectural and Structural trades in the building construction industry.
• Able to work independently. Work experience for at least two large scale construction projects.

Knowledge/Skills/Abilities:

• Good knowledge of local authority requirements and engineering standards.
• Excellent verbal and written communication skills.
• Ability to organise and control activities of the design team.
• Good skill to manage changes by Consultants, i.e. comments to RFI or AI issued, ensure the changes are economically in favour to the Contractor.
• Familiar with 2D CAD operation and good understanding of 3D Modelling management.
• Ability to multi task.
• Ability to analyse and synthesize complex issues quickly.

• Coordinate and lead planning sessions for project development and execution
• Manage staffing and other resource needs to maximize potential for successful execution of projects
• Define project objectives and scope, identifying involvement of internal and external stakeholders
• Conduct risk analysis to reduce unforeseen obstacles and costs
• Create detailed schedule, project parameters, and budget expectations
• Conduct periodic scope, schedule, and cost reviews using industry best practices, to identify needed adjustments
• Measure project performance and progress throughout campaign execution
• Manage client and other stakeholder expectations to maintain productive and engaged relationships
• Document project activities, obstacles, costs, and results
• Delegate project activities and duties in accordance with team members' strengths and experience
• Provide summarized project plan documentation to departmental managers, clients, and other stakeholders as needed
• Engage in continual learning to remain abreast of industry best practices, new technologies, and emerging standards
• Collaborate

Requirements

• Diploma/Degree in Construction Management, Civil Engineering, or a related field
• 5–7 years of experience in construction management, preferably in interior design or fit-outs.
• Strong knowledge of construction processes, materials, and quality standards for interior projects.
• Excellent project management, leadership, and problem-solving skills.
• Proficient in construction tools/software and familiar with design drawings (e.g., AutoCAD).

Roles & Responsibilities

• Manage interior design projects from planning to completion, ensuring timely delivery and quality standards.
• Coordinate with design teams, subcontractors, and vendors to meet project requirements and deadlines.
• Oversee on-site activities, monitor progress, and resolve construction-related issues.
• Ensure compliance with safety, health, and environmental regulations throughout the project.
• Prepare schedules, budgets, and reports while conducting quality checks and site inspections

Send your CV and portfolio via email in PDF version to [email protected].

Responsibilities

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Purchase materials, plan inventory and oversee warehouse efficiency

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Examine financial data and use them to improve profitability

Manage budgets and forecasts

Perform quality controls and monitor production KPIs

Recruit, train and supervise staff

Find ways to increase quality of customer service

Requirements and skills

Proven work experience as Operations Manager or similar role

Knowledge of organizational effectiveness and operations management

Experience budgeting and forecasting

Familiarity with business and financial principles

Excellent communication skills

Leadership ability

Outstanding organisational skills

Degree in Business, Operations Management or related field

Responsibilities:

Overseeing and supervising employees and all activities of the purchasing department.

Preparing plans for the purchase of equipment, services, and supplies.

Following and enforcing the company's procurement policies and procedures.

Reviewing, comparing, analyzing, and approving products and services to be purchased.

Managing inventories and maintaining accurate purchase and pricing records.

Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.

Maintaining good supplier relations and negotiating contracts.

Researching and evaluating prospective suppliers.

Preparing budgets, cost analyses, and reports.

Requirements:

Degree in accounting, business management or a similar field preferred.

2+ years of experience as a procurement officer or in a similar position.

Proficiency in Microsoft Office and purchasing software.

Strong communication and negotiation skills.

Good analytical and strategic thinking skills.

Supervisory and management experience.

Attention to detail.

• Manage IT infrastructure, including on-premises and cloud-based servers, storage, and networking systems.
• Ensure high availability and performance through proactive monitoring and maintenance of systems.
• Plan and implement IT infrastructure upgrades to meet evolving business needs.
• Troubleshoot and resolve infrastructure and network-related problems efficiently.
• Lead and mentor the IT team, fostering a collaborative and productive work environment.
• Assign tasks, monitor team performance, and provide opportunities for skill development.
• Work closely with departments to address IT requirements and ensure alignment.
• Develop and enforce IT security policies and procedures to protect organizational assets.
• Ensure compliance with PDPA, cybersecurity frameworks, and ISO 27001 standards.
• Monitor systems for vulnerabilities and manage timely responses to incidents.
• Oversee access management, firewalls, antivirus, and endpoint security systems.
• Plan and execute IT projects aligned with organizational goals and priorities.
• Manage IT budgets, resources, and relationships with vendors effectively.
• Partner with vendors and service providers to ensure high-quality IT service delivery.
• Provide regular updates on IT projects, operations, and performance improvements.
• Establish protocols for monitoring infrastructure and network performance.
• Implement robust data backup, disaster recovery, and business continuity plans.
• Manage cloud resources and ensure seamless integration with on-prem systems.
• Act as the primary contact for internal and external IT-related matters.
• Present IT performance metrics and improvement plans to senior management.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Master’s degree in IT Management.
• Minimum of 8 years of experience in IT infrastructure, network management, and team leadership.
• Strong knowledge of server administration, networking, storage solutions, and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with IT security tools and practices, including firewalls, antivirus, and endpoint security.
• Familiarity with backup solutions, disaster recovery, and business continuity planning.
• Candidates with these certifications will have a distinct advantage, ITIL, ISO 27001, CISSP, CISM, Cloud certifications such as AWS Certified Solutions Architect or Microsoft Azure Administrator, CCNA and CCNP. Equivalent experience may also be considered.
• Excellent analytical skills for diagnosing and resolving complex IT issues with strong decision-making and critical-thinking capabilities.

Benefits:

• Basic Salary up to $2,000 with yearly increment based on performance.
• 5.5 days (Alternate Saturday), Monday to Thursday (9am to 7pm or 10am to 8pm) depending on roster | Friday (9am to 6pm)
• Entitled for $50 shift allowance upon completion of working timing on 10am to 8pm for two weeks
• Paid sick leave
• Training & professional development
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Call Centre Agent located in Sims Ln. Our clients are in the Freight Forwarding Industry. You will be responsible for managing inbound and outbound collection calls within a call center environment, where you’ll clearly communicate and explain payment breakdowns to customers. Key responsibilities include following up on overdue accounts to meet collection targets on behalf of clients from banks, telecom service providers, and commercial clients. Additionally, the role requires negotiating repayment amounts and payment schedules with customers, enhancing overall collection efficiency, and reducing delinquency rates. Other duties may be assigned as needed to support the team and achieve collection goals.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)

All nationalities welcome

If you have what it takes, join our fast growing and dynamic team!

Responsibilities:

- Attending to customer service calls

- Troubleshoot and identify technical issues

- Provide a high level of service to customers

- Provide a quick remedy

- Arrangement of technical resources to aid customer

- Able to handle shift routine

Requirements:

- At least N Level Qualifications

- Computer Literate

- Great communication skill and have a pleasant dispositions

- Able to work on weekday, weekdays and public holiday based on schedules

- Comfortable to interact with customers

Benefits:

- 13th month AWS

- Medical Insurance coverage

- Dental/Optic allowance

- High sales incentives

Job Title: Customer Success Specialist
Department: Zendesk Operations
Reports to: Zendesk Team Lead

Position Overview: Casa Concetto is a vibrant team seeking a Customer Success Specialist to enhance customer interactions and drive ticket quality. This role requires strong communication skills, quick response times, and a customer-centric mindset to ensure that inquiries are resolved efficiently and to the satisfaction of all parties. The ideal candidate will excel in managing customer inquiries, maintaining clarity in communications, and contributing to the continuous improvement of our Customer Journey.

Key Responsibilities:

• Ticket Management:
• Respond promptly to customer inquiries via Zendesk across email, chat, and WhatsApp touchpoints.
• Address customer concerns effectively while maintaining a professional tone that reflects the company’s voice.
• Tag and categorize tickets appropriately to facilitate streamlined reporting.
• Touchpoint Execution:
• Implement the defined touchpoints (e.g., inquiry follow-up, personalized offers) to engage customers and drive conversion.
• Use customer profiling insights to offer tailored solutions and recommendations.
• Reporting and Analytics:
• Maintain daily reporting logs with data on tickets handled, resolved, and escalated.
• Provide feedback on customer behavior trends to help refine touchpoints and strategies.
• Quality Assurance:
• Follow standard operating procedures (SOPs) for ticket handling to maintain high-quality customer service.
• Raise concerns about recurring issues or patterns to the Zendesk Team Lead.
• Collaboration:
• Work closely with other team members and departments, such as sales and marketing, to resolve customer issues.
• Share insights and ideas for improving workflows and touchpoint effectiveness.

Skills and Qualifications:

• Must-Have:
• Proficiency in using Zendesk or similar CRM platforms.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic Excel
• Preferred:
• Experience in customer service or a similar role.
• Knowledge of sales funnel processes and customer engagement strategies.
• Soft Skills:
• A proactive attitude with a problem-solving mindset.
• Team player with strong interpersonal skills.
• Ability to adapt to evolving processes and workflows.

Key Performance Indicators (KPIs):

• Response time (first response and resolution time).
• Customer satisfaction score (CSAT).
• Conversion rates from follow-up touchpoints.
• Quality and accuracy of ticket tagging and categorization.

Work Environment:

• Hybrid setup with expectations for remote and in-office collaboration.
• Regular feedback sessions with the Zendesk Team Lead for continuous improvement.

Job Types: Full-time, Part-time

Pay: $1,800.00 - $2,200.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Shift system

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• working pass (Required)