Job Responsibilities:

User Service Planning and Research:

• Plan and propose new service ideas or enhancements to improve the MIMS user service.

· Assess and prioritize multiple ideas using frameworks like RICE, considering impact, reach, confidence, and effort.

· Conduct research to understand the needs and behaviors of healthcare professionals and general users using MIMS products.

· Analyze user feedback and identify gaps in current services to enhance satisfaction and usability.

· Collaborate with cross functional teams to define initiatives that improve user engagement and support.

Competitor Analysis and Benchmarking:

· Analyze industry trends, competitor activities, and best practices to provide actionable insights that drive the development and enhancement of MIMS’ user service strategies.

· Continuously monitor and assess competitors’ user services, features, and engagement strategies within the healthcare information market to identify opportunities for improvement.

· Provide detailed competitor benchmarking reports and actionable insights to support decision-making.

Service Development and Support:

• Contribute to the planning and design of new user services, features, and support tools by leveraging research insights and understanding of user needs.

• Coordinate with tech, content, and customer support teams to implement service updates effectively.

• Support initiatives like onboarding tools, FAQ systems, or user-centric platform enhancements to improve overall user experience.

Data Analysis and Reporting:

· Evaluate the quantitative results of each service enhancement to validate the effectiveness and impact of the service enhancements.

· Utilize appropriate tools to monitor and analyze user behavior, engagement, and satisfaction metrics (e.g., page views, retention rates, NPS) to drive data-informed initiatives.

· Analyze trends in user activity and competitor performance to provide actionable recommendations for improvement.

· Prepare reports and presentations for the User Service Planning team and senior management.

Cross-functional Collaboration:

· Partner with cross-functional teams (marketing, customer support, etc.) to ensure effective communication and promotion of user service features.

· Provide insights and training to stakeholders (e.g., customer support teams) about MIMS’ user service offerings and competitive advantages.

Operational and Administrative Support:

· Maintain accurate documentation related to user service plans, competitor reviews, and performance tracking.

· Assist with workflow planning, backlog prioritization, and coordinating project milestones with cross-functional teams.

Preferred Skills and Qualifications:

• Education: Degree in Business, Marketing, Computer Science, or a related field (healthcare background is a plus).
• Experience: 3-5 years in product management, user service planning, or similar roles in healthcare, technology, or user support environments.
• Industry Knowledge: Familiarity with healthcare information platforms and user-centric service practices.
• Digital marketing tool experience, e.g. SEO, GTM, GA, UX tool, Access heatmap tool, recommendation tool, CDP, point program, etc.
• Experience in internet service company operating across multiple countries with traffic more than 100K session per month (better if healthcare service)
• Analytical Skills:
• Proficiency in tools like Google Analytics for data analysis.
• Experience with survey and feedback tools.
• Soft Skills:
• Strong communication skills to engage with cross-functional teams and present findings effectively to a diverse range of stakeholders.
• Excellent organizational and multitasking abilities.
• Passion: Dedication to improving user experience and delivering exceptional user services in the healthcare information industry

Position Overview:

The Service Delivery Manager for Cyber Security is responsible for managing the delivery of high-quality cyber security services to clients. This includes overseeing security operations, incident response, service level agreements (SLAs), and client satisfaction. The role involves collaborating with internal teams, clients, and vendors to ensure services are delivered on time, within scope, and meet quality standards.

Key Responsibilities:

Service Delivery Management: Oversee the end-to-end delivery of cyber security services, ensuring compliance with contracts and SLAs. Monitor service performance and resolve incidents and vulnerabilities.

Incident & Problem Management: Lead incident response, ensuring quick resolution and preventive measures for recurring issues. Track and document incidents and resolutions.

Client Relationship Management: Act as the primary point of contact for clients, building strong relationships and providing tailored solutions to security challenges. Continuously improve service delivery.

Team Leadership & Collaboration: Lead a team of security professionals, ensuring alignment with business goals and providing training and resources to enhance team performance.

Risk & Compliance Management: Ensure compliance with security standards (e.g., ISO 27001, GDPR) and perform audits to mitigate risks and close compliance gaps.

Performance Monitoring & Reporting: Monitor key performance indicators (KPIs) and generate regular reports on service delivery metrics and performance against SLAs.

Budget & Resource Management: Assist in budgeting and resource allocation to ensure efficient project completion within budget.

Required Qualifications:

• Bachelor’s Degree in Cyber Security, IT, or related field.
• 5+ years in cyber security or IT service management, with at least 2 years in a leadership role.
• Knowledge of cyber security frameworks (e.g., ISO 27001, NIST).
• Experience in security operations and incident response.
• Familiarity with security technologies (firewalls, SIEM, endpoint protection, cloud security).
• ITIL certification is a plus.

Desired Skills:

• Strong leadership, communication, and client management skills.
• Project management capabilities with the ability to prioritize tasks effectively.
• Experience with cloud security and managed security services (MSS).

Established ICT Organisation is seeking Singaporean to join in 1 Yr Project Renewable role as IT Service Delivery Manager (Project Mgmt & ITIL Service Mgmt)

Mon to Fri Office Hours

Min IT DIP with 3-5 yrs relevant IT Project work experience

Remuneration: Basic + HP Claim + Performance Bonus at the end of 1yr

Overview of role:

The service manager is a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. The service manager is required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

Responsibilities:

• Ensure all assigned projects are initiated and executed with proper handover/takeover
• Ensure all necessary project purchases are planned and executed
• Ensure all project billing and invoices are issued timely
• Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly report.
• Track and manage the all maintenance contracts and provide quality support to clients
• Provide regular project progress updates to project stakeholders, customers and internal management team
• Manage the scope definition and change control mechanism when dealing with scope creep
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Organisation's management team
• Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
• Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
• Ensure respective vendors support and the Organisation's operations team is ready to support new contracts
• Provide concise and professional communications with customers on issues encountered
• Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
• Adhere to best practices, techniques and standards throughout entire project duration

Our Requirements:

• Min IT Dip /Degree
• 3-5yrs IT Project Management or IT Service Delivery work experience
• Able to communicate effectively in both English & Mandarin to key stakeholders in projects
• Immediate availability or short notice will be at an advantage
• Incumbent will be subject to standard Gov OSA submission and standard project clearance.
• Possessed PMP or ITIL Service Management is a Plus Point

Position: Customer Service Officer/Call Centre(Banking)

Shifts Role: Morning and Afternoon

Job Requirements:
1. Comfortable with using computer applications and tools.
2. 1 year of experience in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:
- Interact with internal & external customers to answer customers queries.

- Responding promptly to customer inquiries on general and transactional enquiries.

- Communicating with customers through various channels

- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Job Description

Responsibilities

• Attend to clients’ enquiries on account-related, trading-related matters via various channels.
• Ensure a smooth end-to-end client experience to drive clients’ retention and satisfaction.
• Facilitate the proper execution of trades for clients in an accurate and timely manner.
• Perform other dealing functions such as assessing risk and preparing trade reports.
• UAT cases
• Support multiple key projects such as onboarding of new products, platform development, and other deliverables.
• Assist in any other ad-hoc tasks as assigned.
• Shift work is required.

Competence Requirements

• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Proficiency in using customer service software and tools
• Knowledge of products and services offered by the company
• Relevant CMFAS papers (for license application)
• Experience in equities, options and futures products' entire trade cycle
• Knowledge of Structured Products and Fixed Income will be a plus

Job Description & Requirements

• Monitoring of all applications and network infrastructure events using the monitoring tools.
• Analysis of incidents based on event management matrix.
• Perform daily activities as documented in the daily checklist
• To monitor, track and update the change management activities & routine activities
• Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift.
• Activates and facilitates the Technical/Management Bridge when required

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Efficiently perform all duties in the Communication Centre as part of the Guest Services Department (Reception, Concierge, Bell, and Driveway) assisting the entire team where necessary.
• Communicate professionally and efficiently to all internal and external callers of the hotel.
• Ensure guests are provided with personal, attentive and caring service
• Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
• Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
• Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
• Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area.
• Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
• Ensure all guests experience a fresh and modern experience.
• Anticipate guest needs and offer related services and suggestions accordingly.
• Find opportunities to surprise and delight guests to create memorable moments.
• Be able to build small talks with guests during every interaction to engage with guests.
• Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager, and be responsible for telephone inquiries and information services for the hotel.
• Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed.
• Optimize revenue through timely and accurate bookings.
• Complete other tasks that assigned by Management.

Requirements

• Vocational studies related to the field of Hotel & tourism management with at least 1 year experience in front office or guest facing roles, possible combination with studies.
• Preference for candidates with call centre/operator experience in an established or luxury/upscale or boutique hotel.
• Service-oriented, attentive to details and observant
• Excellent oral and written communications skills
• Good command of written and spoken English
• Adaptable and outgoing with excellent interpersonal skill
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude

BlueSG is the first and only point to point car sharing service in Singapore, offering a convenient, flexible and affordable mobility option to all, complementing public transport while reducing the need for car ownership. With a 100% electric fleet, BlueSG provides a sustainable transportation solution, eliminating direct carbon dioxide emissions as compared to traditional vehicles.

Join us if you’re passionate about our business, ready to contribute, and resonate with our core values – Collaboration, Curiosity, Customer-Centricity, Empowerment and Respect!

About the role

The Team Lead will organise, direct, and monitor the daily activities of a team of Customer Experience Agents. This role involves ensuring high levels of customer service, adherence to company policies, and continuous improvement of team performance.

• Organise and oversee shift duties for the team.
• Supervise and mentor a team of Customer Experience Agents to achieve performance goals.
• Ensure emails, live chat and calls handled by Customer Experience Agents are correctly managed.
• Monitor calls to observe individual demeanour, technical accuracy, and adherence to company and client policies and procedures.
• Handle and escalate sensitive calls when necessary.
• Provide real-time feedback and conduct monthly reviews.
• Identify and address process bottlenecks and inefficiencies to improve overall performance.
• Collaborate with other departments to ensure seamless communications and alignment of goals.
• Handle any ad-hoc tasks assigned to support operational needs, process improvements, or special projects.

What We’re Looking For

• Proven experience in a customer service role, with at least 2 years in a supervisory position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to provide constructive feedback and handle sensitive situations.
• Ability to work under pressure.
• Attentive to details.
• Proficiency in using customer service software tools such as Zendesk.
• Rotating 12 hours shift work is required, including night shifts, weekends and Public Holidays.

Programme Coordinator

• Working days : 5.5days
• Mon - Friday (8am -5pm /9am-6pm) alternate Saturday (9am to 1pm)
• Salary Range : $2000 - $3000
• Location : Eunos

Job Responsibilities

• Assist in planning of annual calendar plan of activities for seniors and coordinating of the activities
• Assist in programme evaluation and telephone interviews/survey to gather feedback on the activities and programmes
• Manage queries and provide seniors with information and referral to services
• Monitor the supply and condition of equipment, activity materials and supplies and assist to procure items when needed
• Assist Programme Executive to manage programme budgets and resources
• Assist to maintain databases for programmes and activities
• Perform general administrative duties

Job Requirements

• Advanced / Higher / Certificate in Community & Social Services
• Minimum GCE 'O' Level or relevant certificate
• With relevant experience is an advantage

https://wa.me/6596112291 (Kyra)

Voon Yih Boon Reg No: R2210672 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

Join our dedicated team at Eden Day Activity Centre and make a positive impact on the lives of adults with autism!

We are currently seeking a passionate and skilled Day Activity Centre (DAC) Associate Coach to help us create a nurturing environment where our clients can thrive.

As a DAC Associate Coach, you will play a vital role in supporting our clients' development and well-being. Here are some key responsibilities that make this position both rewarding and fulfilling:

Performance of Clients:

· Implement and maintain a comprehensive system for administering Individualized Education Plans (IEPs), Individual Care Plans (ICPs), attendance records, training programs, and other administrative tasks.

· Design and lead therapeutic and training activities that are tailored to meet the individual needs and goals of our clients.

· Develop and manage an inventory of training materials, ensuring that they are up-to-date and readily available.

· Provide attentive supervision to clients during indoor and outdoor activities, prioritizing their safety and overall welfare.

· Collaborate with supervisors and consultants to enhance supervision methods, constantly seeking opportunities for improvement.

Welfare of Clients:

· Take proactive measures to ensure the well-being and positive behavior of our clients, following the guidance and recommendations provided by supervisors and consultants.

· Conduct pre- and post-agency visits for transfer cases, ensuring a smooth transition and continuity of care for our clients.

· Regularly visit clients' homes to monitor their welfare and maintain a strong connection with their families.

· Uphold high cleanliness and safety standards within the centre, creating a comfortable and secure environment for everyone.

· Demonstrate utmost respect for client confidentiality, maintaining their privacy at all times.

Documentation:

· Prepare and submit accurate and timely reports, including IEPs, ICPs, progress reports, lesson plans, and incident reports, to the Head of Centre (HOC) and/or consultants.

· Ensure meticulous record-keeping, documenting assessments, progress, and any relevant information to provide a comprehensive view of each client's learning journey.

· Collect and analyze learning data, maintaining a well-organized documentation file that informs decision-making and supports individualized client support plans.

Requirements:

· At least an ITE Certification/O Level/A Level/ Diploma from a recognized educational institution

· Relevant experience in the fields of Special Education, Nursing, Counselling or Care services is preferred

· Experience in Community Service with exposure to youths / adults with autism is an added advantage

· Compassionate and patient personality

· Committed to the education and nurturing of youths / adults with autism

· Working Location: Blk 351 Clementi Ave 2

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Centre for International Law at the National University of Singapore is a university-level research centre, with the mission of producing cutting edge research on international law. It is also at the forefront of capacity-building initiatives in the Asia-Pacific region through workshops, conferences, trainings and academic programmes reaching a diverse audience of government and private sector professionals as well as academics.

CIL is soliciting applications for several Post-Doctoral Fellowship positions commencing in August / September 2025. Initial appointments will be for one year (with the possibility of extension to a second year based on the progress accomplished during the first year).

Applications are open to prospective fellows with research projects in all areas of International Law as well as other areas of public law wih direct links to international law. Of particular interest are applicants who are interested in the Asia-Pacific region; technology and digital economy; sustainable development; cybersecurity; international economic law; and international dispute resolution.

We encourage interdisciplinary approaches, such as (1) human rights and technology/ artificial intelligence/ global health/ international humanitarian law/ environment; (2) trade and climate change/ technology; (3) sustainable development and economic law; and (4) cybersecurity/ IHL/ international criminal law.

Preference will be given to prospective fellows whose ambition is to pursue an academic career - the program is tailored to facilitate such careers. In addition to mentoring in the specific areas of specialization, the CIL Postdoctoral Fellowship program engages in workshops which involve all aspects of academic life: research design, writing, teaching and examining, publication strategies, supervising, as well as upgrading Fellows’ methodological skillsets.

There are different models of Postdoctoral programs. CIL follows the Academic Community model, whereby fellows are part of an academic community learning and advancing not only from their more senior mentors but from each other in a continuous cross-fertilization across international law subjects and different approaches to legal scholarship.

The program will be directed by Dr. Nilufer Oral, Director of CIL and member of the International Law Commission, as well as Professor Joseph Weiler who holds a regular visiting appointment position at NUS.

Qualifications

The selection committee will consider the following criteria in making appointments:

1. The applicant must have obtained a doctoral degree in a field of international law within the past 3 years. For applicants still pursuing their doctoral degree, the dissertation must be defended and approved no later than 15 August 2025.
2. The principal selection criterion will be the applicant's potential for exellence in research and the quality and orignality of his /her proposed project of research. The quality of the doctoral dissertation as well as any other publications will be the primary evidence of such potential. A PDF file of the PhD dissertation must be appended to the application as well as one or two samples of published work. Applicants still pursuing their doctoral degree must append a detailed description of the doctoral project as well as any completed chapters.
3. Three letters of reference are required, one of which, ideally, would be from the PhD Supervisor and/or a member of the Examining Committee. The reference letters should be sent confidentially to Ms Sadhna Rai ([email protected]) by the deadline for applications and must in particular address to the scholarly contribution of the dissertation and an appraisal of the proposed post-doctoral research project as well as the potential of the applicant to realize high quality research.

Benefits

1. The Fellow will be appointed to the full-time position of Post-Doctoral Fellow at CIL on a one-year renewable contract.
2. The Fellow will receive a competitive salary package. Travel assistance and housing benefit will be provided, if eligible.
3. The Fellow will be allocated a minimum budget of S$5,000 to support attendance at regional and international conferences, with additional amounts subject to CIL Director’s approval.
4. The Fellow will be allocated shared office space within CIL.

Programme Requirements

1. The Fellow will develop and carry out the research project as outlined in the application. He or she will be expected to be in residence at CIL and during the period of the Fellowship and take an active part in the post-doctoral academic community: workshops, presentations, commenting on colleagues work and the like.
2. The expectation is that the Fellowship will lead to one or two publications in well-recognised peer-reviewed outlets. Frequently the first year of a post doc is dedicated to preparing a doctoral dissertation for publication as a book.
3. The Fellow will be encouraged to present his or her research and give papers at academic conferences at NUS and elsewhere.
4. Subject to the standard NUS terms of annual leave, the Fellow will be expected to be in residence throughout the term of their appointment. In addition to annual leave, the Fellow may apply for leave to undertake research and fieldwork overseas, subject to the approval of the CIL Director.

Application Procedure

Application should be submitted online with the following documents via the NUS career portal by 15 March 2025:

1. A copy of the doctoral dissertation as well as Doctoral certification
2. Personal Statement (500-600 words): to outline the reasons for seeking the Fellowship, the career goals of the applicant and any other relevant data which the applicant thinks may be relevant in considering the application.
3. Full Curriculum Vitae containing complete and detailed information on academic institutions, honours, awards, publications and professional experience (current and previous, including dates of employment and job descriptions).
4. A detailed Research Proposal (3000 words max.) outlining, inter alia, the research question(s), the projected methodology of answering such, and the projected contribution to the field and the expected deliverables (e.g. book, articles).The title of the proposal should clearly indicate the nature of the research project and the proposal should include an executive summary of the proposal of no more than 600 words.
5. Letters of Recommendation: The application must be supported by three written references from academic referees. Referees should be requested to send their confidential reference no later than 15 March 2025.

Shortlisted applicants will be notified within two months from the application closing date.

• To lead a team of service engineers for in-house testing, factory acceptance test and site commissioning
• Provide emergency/ on call service jobs to customers
• Provide maintenance contract service and plant shutdown services
• Provide in-house service repair for analysers
• To assist service manager/deputy service manager on daily activities of the department
• To perform site commissioning/ start-up services for analyzer system
• To take up assignment for oversea long / short term maintenance contract
• Oversee the maintain of all service test equipment
• Ensure that the testing room to be in good working conditions
• Assist Service Manager/deputy Service Manager to establish training programs for new/ existing service personnel
• To provide guidance to service personnel in problem solving
• Establish test procedures for service department
• Conduct training to existing and new service personnel
• To assist Service Manager/Deputy Service Manager in preparing yearly department budget
• To assist Service Manager/Deputy Service Manager in planning schedule and distribution of service workload
• Any other adhoc duties assigned

About Company:
Our client is a newly opened restaurant located in a 4-star hotel at Central of Singapore. With head chef from Tokyo, Japan, they are offering wonderful Japanese and French fusion cuisine.

Job Description:
- Greet customers and take orders accurately.
- Serve food and beverages promptly and courteously.
- Handle cash transactions and operate POS systems.
- Maintain cleanliness and hygiene in the dining and kitchen areas.
- Assist with food preparation and stocking supplies.
- Provide excellent customer service and address customer inquiries and complaints.
- Work collaboratively with team members to ensure smooth operations.

Job Requirements:
- Knowledgeable in alcohol like cocktails and sake.
- Skills in stirring and shaking cocktails are preferred.
- Able to work on weekends and Public Holidays.
- Good team player and self-motivated.
- Passionate about service and people.

Compensation:
- Working Location: 3 mins walking distance from MRT Chinatown
- Working hours: 8am - 9pm
- Working days: 5 days/week
- Meal allowance provided
- Annual Leave, Medical Leave, Opportunities for career advancement
- The opportunity to work in a prestigious 4-star hotel setting
- Starting with 11 days of AL

Job description:

· Commissioning, Maintenance, Repair & Troubleshooting of marine electrical & mechanical equipment onboard vessels and in company premisses/workshop ( i.e. Burners, Boilers, Scrubbers, EGE, EBG, GCU and supporting systems).

· Ability and willingness to travel on short notice onboard vessels in region, but occasionally also globally.

· Employees must have ready valid travel documentation, passports, visas, seaman book and vaccinations as required to travel.

· This is full time position, and we welcome experienced candidates of all ages.

· Ensure that the work is executed according to the company’s Quality, Health, Safety and Environment guidelines and customer site procedures and report unsafe practices and incidents.

· Write Service Certificates (time sheets) on site and get them signed by customer.

· Write Service Reports with full details of job done, warn customer on possible safety issues, spare parts required/suggested and giving suggestions & recommendation of future services.

· Proactive recommendation of required/suggested spare parts to Customers.

· Communicate sales opportunities to Service Managers.

· Provide onsite and remote technical support to clients.

Required skills:

· Preferred experience with Boiler & Burners systems, Scrubbers, but it is not mandatory.

· Troubleshooting skills in electrical, electronic & mechanical systems.

· Basic programming skills of PLC (Programmable Logic Controllers).

· Basic parametrisation knowledge of industrial & marine controllers.

· Experience in automation, control and instrumentation devices, pumps, electrical motors, frequency converters, actuators, positioners, …

· Proficient skills in MS Office.

· Fluent written and spoken English.

· Cross cultural awareness.

· Structural and systematic approach when executing tasks.

· Attitude to provide high quality of work results.

· Good communication skills.

· Team player mindset with attitude to share knowledge and experience with Your colleagues.

· Customer oriented approach with effectively prioritizing and executing tasks with clear customer communication with no prestige attitude.

• Performs administrative work for the Home Personal Care (HPC) service, which may include, but are not limited to the following tasks:
• Liaises with outsource partners supporting the HPC service, quality assurance, service improvement, monitoring of fulfilment rate, incident reporting and feedback management.
• Processes the Eligibility Assessment (EA) forms and other relevant documents submitted by clinicians in a timely manner, and submits the materials to the outsource partners to ensure seamless communication.
• Work closely with outsourced partners to provide patient information and facilitate the scheduling of visits.
• Contacts HPC clients to address their queries or concerns, including complaints and feedback.
• Maintains a database of all HPC referrals and admitted HPC clients.
• Ensures billing reports for partners are accurate before payment.- Submits attendance information to the ILTC portal for service subvention claims.
• Support the Executive in managing and implementing any changes to HPC's service requirements.
• Onboarding and admission of referred clients within service requirement, such as explaining to patient or next-of-kin and completing the following documentation:
• Service Contract (physical and electronic versions) based on service type (as confirmed with primary nurse/ nurse clinician)
• Financial counselling estimated fee, payment mode, collection of deposit, various healthcare subsidy scheme e.g. Means Testing, ILTC Drug Subsidy, Seniors Mobility Fund.
• Consent for the use of Personal Data.
• Timely and appropriate documentation in electronic medical record system pre-admission module, hardcopy storage, etc- Rostering and oversight of HPC staff schedules, fulfilment and performance.
• Support other administrative services such as home medical, home therapy or home nursing, call centre, referral submission and surgical store when required.
• To undertake any other duties as requested by the said reporting officer.

Qualifications

• GCE ‘O' / ‘A' Levels or Diploma
• Minimum 3-year experience in administrative work. Working experience in Healthcare industry will be advantageous.
• Proficient in Microsoft Office
• Possess good telephone etiquette and positive attitude.
• Ability to multi-task, helpful, friendly, takes initiative to improve services.
• Organized, meticulous, and responsible with tasks entrusted
• Salary range: $1820 - $3044
• Work Location: Buangkok or Toa Payoh
• Working Hours: Mon to Fri: 8am to 5.30pm

Job ID:YYYRR9

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

Full Time:

• 5 days work week
• Weds to Sun: 8am to 9pm

Service Crew Responsibilities / Requirements:

• Availability to work around peak hours, including early mornings, weekends, and holidays.
• Provide information and assistance (product or service) to customers.
• Monitor the surrounding condition
• Keep the work environment cleaning duties and responsibilities
• Maintain stock of goods
• Handle the customer's complaint

Job Description:
- Attend onboard for maintenance, inspection, repair, troubleshooting, and modification.
- Manage field activities and schedule.
- Resolve malfunctions.
- Oversee repairs and technical improvements.
- Install new systems and technology.
- Ensure proper maintenance of onsite equipment.
- Supervise and direct technicians/engineers onsite.
- Make service reports with details of job progress, working/traveling time, technical advice, and recommendations if any.
- Report and share job progress with the superior.
- Provide technical support and training for customers, service agents, and internal teams.
- Arrange necessary parts and drawings and send them to agents.
- Maintain tools in good condition for safety and high-quality service.
- Create manuals/support documents to share experiences with other engineers.
- Collaborate with team members to achieve better results.
- Gather feedback from customers or prospects and share it with internal teams.
- Review maintenance lists and service reports for sales support.
- Cover all Technician responsibilities.

Job Requirements:
- Minimum diploma in electronic/electrical engineering or relevant.
- Minimum 4 years of experience in vessel main engine automation systems or related field.
- Proficiency in relevant engineering principles, hands-on experience with equipment or systems, and good knowledge of electrical systems.
- Strong problem-solving skills and attention to detail.
- Ability to stay updated with the latest industry advancements and technology.

Compensation:
- Monday to Friday 9am to 6pm
- OT pays
- AWS
- Travel allowance
- Company phone provided
- 14 days AL
- Group insurance covered

We are looking for a dedicated and personable Service Operator to join our team. As a Service Operator, you will be the first point of contact for our guests over the phone, ensuring that their requests and inquiries are handled efficiently and with the utmost professionalism. This role is crucial to delivering the exceptional guest experience Mondrian Singapore Duxton is known for.

Key Responsibilities:

• Answer all incoming calls promptly and professionally, directing them to the appropriate departments or handling guest requests directly.
• Process guest requests, such as room service, housekeeping, or maintenance needs, and ensure timely follow-up and resolution.
• Provide accurate information about hotel facilities, services, and local attractions to guests.
• Manage internal communication between departments to coordinate and fulfill guest needs seamlessly.
• Record and log guest requests and any service issues, ensuring clear communication and efficient solution.
• Handle emergency calls and follow hotel protocols to ensure guest and staff safety.
• Assist with wake-up calls and other routine guest service requests.
• Uphold hotel standards in all interactions to ensure a positive and welcoming guest experience.

Qualifications:

• Experience: Previous experience in a customer service role; experience in hospitality or hotel services is a plus.
• Communication Skills: Strong verbal communication skills in English; additional languages are an advantage.
• Technical Skills: Familiarity with hotel phone systems and property management systems is helpful.
• Customer Service: Friendly, patient, and committed to providing exceptional guest service.
• Problem-Solving: Ability to handle guest inquiries or issues calmly and efficiently.
• Team Player: Work collaboratively with all hotel departments to meet guest needs.
• Flexibility: Willing to work in shifts, including weekends, nights, and holidays.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Responsibilities:

• Supervise the Service Delivery Managers and other resources within the security services team
• Prepare and deliver the service and maintenance proposal during bids
• Formalize service requirements, cost of ownership and integrated logistic support of the Solution
• Define the architecture/organization of the service and the associated service infrastructure
• Allocate service requirements to the various actors of the organization for support
• Validate the Service Deployment Readiness
• Validate the Obsolescence Management Plan
• Responsible for the resources to deliver the services
• Ensure that the teams meet all the Service Level Agreement (SLA)

Requirements:

• A bachelor's degree in IT/Computer/Engineering Discipline
• Preferably more than 10 years of work experience in maintenance of Critical System with SLA in the management capacity
• Experience in execution of ITSM processes in an organization
• Experience in operation transition planning from project phase into maintenance phase
• Experience in managing a group of more than 20 service support staffs and sub-contractors
• Experience in delivering ILS requirements in project phase
• Good understanding of Logistic Support Analysis such as Maintenance Engineering Analysis (MEA) and Level of Repair Analysis (LORA)
• Good understanding of System Reliability, Availability and Maintainability (RAM) programme
• Experience in the System Testing, Commissioning and Warranty support
• Strong interpersonal skills, ability to effectively communicate with peers and customers on all levels
• Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
• Organized and motivated individual with good written and oral communication skills
• Good technical knowledge of Windows Server, Linux, VMware, Databases, Storage, Networking, Cybersecurity, Communication Systems will be an advantage
• Any professional certifications such as PMP/IPMA, ITIL, CCNA, etc. will be also an advantage

1. attend vessel to do service, repair, calibrate and troubleshooting of marine automation system.

2. with good troubleshooting skill

3. can communiate with customers and other team members

4. can handle elecctrical, electronics , penumatic control system

5. can travel to other countries ( Southeast aisa, etc) for jobs.

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

This is an operational position within the Asia Centre for Health Security (ACHS). The incumbent will be part of the team to support the core functions of the centre. Their duties would include supporting the administration functions, conducting education and training programs, convening meetings, and secretariat functions.

Duties & Responsibilities
Working under the direction of the Director and Head of Operations at the ACHS, the Senior Executive/Assistant Manager will be part of the team to support the core duties of the centre:
a) Centre Administration
- Support researchers to draft, review, negotiate and execute research agreements by working closely with researchers, collaborators and internal and external legal offices
- Liaise and support the centre's leads and research staff to meet the centre's objectives of the centre
- Administrative support for the running of the centre, including arranging meetings, liaising with third party providers and vendors
- Support financial administration, processing of payment, procurement and budget tracking for centre expenses and donor funding
- Tracking of assets and reporting deliverables to funder

b) Education and Training and the Convening of Meetings and Roundtables
- Support Centre Leads in planning and execution of education and training activities of the centre, such as the ACHS webinar series, ACHS fellowship program, workshops on biosafety and health security law attended by local and international guests.
- The responsibilities would include event planning; liaising with vendors; creation of templates and forms; registration; liaising with participants and logistics arrangements including venue, travel and room bookings; and on the ground support for public seminars, workshops held in person and online

c) Collaboration & Partnership
- Liaise and work closely with local, regional and international partners and collaborators, this includes providing support for policy roundtables and panel discussions and the building a network of experienced experts in health security

d) Provide secretariat support for the centre (Faculty Meetings, International Advisory Panel), this includes arranging of meetings, preparation of slides, notes of meeting, communication and dissemination of information, and collation of reports

e) Work closely with other offices in the school, e.g. finance, HR, IT and GHO and university, e.g. OLA, ODPRT, CPO to take forward all administrative tasks, including discussion, collaboration and problem-solving on complex situations

f) Other duties assigned by the Director or Head, Operations

Qualifications

• Applicants are expected to have at least a Bachelor degree from a recognised institution with at least five years of experience in an administrative position within the academic, research or healthcare sector
• Strong administrative skills and experience in supporting projects such as convening meetings, organise training and workshops, service contracts, financial administration, or equivalent experience
• Experience organising events, in-person and online is a requirement
• Excellent written and oral communciation skills, with the ability to summarise content, prepare slides, reports and content
• A good team player who is self-motivated, well organised and with the ability to work well under pressure and tight deadlines
• Effective at problem-solving, able to take initiative to learn on the job and manage various responsibilities.
• IT systems savy and proficient in Microsoft Office Applications
• Knowledge of NUS processes and systems is an advantage
• Strong interpersonal and negotiation skills, and ability to interact effectively with all levels of associates, including senior leadership

Overview:

5 work's day (Inclusive weekend & PH)

Attractive Basic + Shift Allowance

Structure training provided

Job Description:

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Job Requirement:

• Previous customer service experience in Call Centre have added an advantage
• Ability to multitask and work in fast pace environment
• Strong verbal communication skills and active listening abilities.
• Able to commit to 24/7 rotating shift work, needs to be comfortable working night shift
• Will be required to work 5 days in a week, including weekends and public holidays
• Permanent opportunities will be possible as well

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.