Job Description & Requirements

Job Description

• As a Centre Supervisor/Head or Deputy Centre Supervisor/Head, you will lead a team of pre-school educators in providing quality education, holistic development, and care for the children. You will oversee the management of the KCARE centre, manage the deployment, professional development, and well-being of all staff.

Assistant Supervisor/Head

• At least 1 years of experience managing a Kcare/ preschool
• A Diploma in Early Childhood Care and Education-Leadership (DECCE-L) (or equivalent)

Centre Supervisor/Head

• At least 2 years of supervisory experience
• A Diploma in Early Childhood Care and Education-Teaching (DECCE-T) (or equivalent)
• A Diploma in Early Childhood Care and Education – Leadership (DECCE-L) (or equivalent) would be preferred

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

· Be well-versed in information of all 4 Parks (Singapore Zoo, Night Safari, River Wonders, and Bird Paradise).

· Effectively manage guests’ enquiries and feedback within set SLAs and via various channels and platforms (which include, but are not limited to, emails, calls, livechat, and social media).

· Able to identify problem statements / issues and provide appropriate handling to escalated cases.

· Maintain a high standard of quality responses to guests to uphold service quality standards and ensure consistency.

· Work with various departments and stakeholders within MWG to enhance guest experience and satisfaction.

· Support in reporting key feedback cases to management and collaborate with relevant teams to effect satisfactory solutions.

· Handle rostering and training of staff.

· Manage situations that require problem solving and innovative solutions.

· Assist with monthly reports and updating of Standard Operating Procedures (SOPs).

· Assist with adhoc projects for the Guest Experience Management team as required.

Job Requirements:

· Minimum Diploma

· Minimum 1 year of relevant experience

· Strong interpersonal and communications skills (English).

· As enquiries and feedback may be in various languages, proficiency in other languages, such as Mandarin, Tamil / Hindi, Japanese or Korean will be advantageous.

· Previous customer service experience will be preferred.

· Quick-thinking, adaptable, able to thrive in fast-paced environment.

· Strong team player, but also comfortable to work independently where required.

· Able to work on weekends and public holidays.

· Able to work until 8pm or later (as required), on shift.

This role will support Manager, Centre-Based Care, to ensure smooth and effective execution of new care pilots, services and programmes aimed at enhancing client care quality and community care integration.

Working Location: Woodlands Care Home

Job Description:

• Conduct preventive, corrective maintenance & installation on electrical monitoring systems, minimizing downtime and ensuring optimal system functionality.
• Proficiently interprete engineers' 2D drawings (electrical) provided by Design engineer, ensuring accurate assembly procedures.
• Execute hands-on machine assembly setups, demonstrate precision and attention to details throughout the process.
• Conduct panel wiring for product testing, ensuring functionality and adherence to specifications.
• Possess extensive knowledge in wiring AC/DC, relay systems and PLC, contributing to efficient and reliable system operations.
• Apply expertise in panel and PLC wiring setups at production lines, ensuring seamless integration and functionality.
• Employ observational analysis to identify root causes of operational issues in devices, contribute to efficient problem-solving strategies.
• Prepare detailed service reports and provide technical feedback to Management.

About the Role

As part of our service team, you play an important role in ensuring that our customer's systems are in tip top shape. You'd be in charge of installation, upgrades, troubleshooting, maintenance & training.

There will be opportunities to enhance your competencies through our training programs as well as increase your exposure to different work settings and cultures.

Job Description

• Perform preventive & corrective maintenance, installations, training, upgrades & troubleshooting of various systems
• Provide technical support to our team of engineers & other departments when required
• Ensure compliance with health, safety, and environmental regulations at customer site
• Perform site reviews, surveys and inventory checks to ensure equipment and systems are in working order
• Carry out any ad-hoc project, assignment, maintenance or repair work assigned
• Ensure complete documentation of procedures and maintenance works

Requirements

• Minimum Nitec in Electrical/Engineering
• Good observation and analytical skills
• Ability to interpret technical drawings and diagrams
• Familiarity in troubleshooting techniques
• Proficient in written and spoken English
• Class 2B/3 driving license and have own transport is a plus
• Able to work rotating shift if required
• Able to do standby duty and OT on short notice
• Knowledge of computer & networking would be a plus
• Working knowledge of banking & ATM related software and hardware systems would be an added advantage

NOTE:

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.

Our Data Protection Notice for Job Applicants is attached here:
https://www.secur.sg/dataprivacy/data-protection-notice


IMPORTANT:

We DON'T collect any of the following:

1. NRIC/FIN or any national identifiers.

2. Photo

3. Date of birth

4. Age

5. Spouse/Family information

Please DON'T include these in your CV/Resume and we reserve the right to reject any application that contains the above.

HLS Group is a well-established logistics and freight forwarding company experiencing steady growth. Singaproe branch opens in Mar, 2023. With a strong focus on customer satisfaction and operational excellence, we are expanding our team to better serve our growing client base.

Role Overview:
We are looking for a proactive and customer-focused Customer Service Coordinator to join our team. The successful candidate will act as the key point of contact for clients, ensuring exceptional service and efficient resolution of their needs.

Job duties:

• Liaise with customers, carriers, vendors, overseas agents to ensure smooth shipment
• Provide full customer service support (handles enquiries, complaints) to customer, oversea agents
• Ensure customer’s orders are processed in a timely and accurately manner
• Liaise and update customer closely to resolve customer orders or shipments related issues
• Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
• Prepare payment requests, ensure all billings are done timely and accurately with all necessary supporting documents
• Adhere to SOP and work instructions
• Adhoc tasks per request

Job Requirement:

• Preferably diploma in Logistics or business admin
• Customer service orientated and team player
• At least 3 years of working experience in the related field within Freight Forwarding industry is required for this position.
• Strong in outlook, Microsoft Office Word, Excel
• Good commercial sense and cost management.
• Ability to work in a fast paced environment and cope with pressure.
• Accountable for complete operational needs, good working attitude, positive mindset and able to adapt to dynamic market changes

Responsibilities

• Provide sales and customer service support
• Sales Order Processing: Quotation/ Sales Order/ Purchase Order/ Delivery Order/ Packing List/ Invoicing
• Liaise with internal teams such as Sales, Operations and Finance department
• Assist in preparation and submission of relevant reports and documents
• Organize delivery services, export shipment, collection of customers' orders and ensure timely delivery
• Handle customers' inquiries
• Provide a high level of customer service to ensure customer satisfaction

Requirements

• GCE ‘O’ Level or Diploma in any discipline
• Computer literate (MS Office)
• Good interpersonal and communication skills
• Independent, meticulous and good team player
• Bilingual in English and Mandarin to be able to communicate with Mandarin speaking clients and associates

Other Information:

• 5 days’ work week
• 8.30am – 5.30pm
• We are located in Sungei Kadut and provide transport to and fro Yew Tee MRT

Only shortlisted candidates will be notified:

Interested applicants are invited to apply online with a comprehensive resume, stating current and expected salary via the button of Apply Now

Job Description:

The candidate is responsible for driving client satisfaction, increasing retention and lifetime value for the business. He/She ensures the clients derive optimal value from the use of products and services. He develops programmes to onboard the clients and manages the entire onboarding process, determining key milestones with clients and celebrating achievement of milestones. He engages the clients to gain insights on usage and satisfaction with the organisation’s products and services, formulates plans to address challenges for the clients, and helps the clients derive greater value. He analyses client data to enhance the client experience and satisfaction, and at the same time identifies opportunities for up-selling and cross-selling.

He works in a fast-paced and dynamic environment, and visits clients' premises as and when required. He is familiar with client relationship management and sales tools, as well as customer service frameworks and practices. He is knowledgeable of best practices pertaining to the use of the organisation's products and services, and the clients’ industry and business needs.

The candidate possesses strong analytical and problem solving skills. He is able to build and sustain relationships with clients, and is seen as a trusted advisor. He is a creative thinker, patient and client-oriented.

The candidate plans projects and takes ownership of the successful implementation and achievement of project objectives. He/She defines project resources, manages project progress, and facilitates interaction and tasks of various parties to reduce the risk of overall failure. He develops and identifies advances/opportunities in project management to improve timely delivery of projects and efficient use of resources. He ensures the adoption of project process framework and practices.

He works in a team setting and is knowledgeable of project management practices, methodologies and tools, as well as process framework.

The candidate is an effective team player who manages project timelines, stakeholders, deliverables and resources in a structured manner. He adopts an analytical and strategic approach in developing and communicating solutions that meet project objectives and stakeholder needs.

He/She needs to adhere to ISO27001 policy and procedure.

Desired Candidate Profile:

1. Educational Background

· A degree in Information Technology, Business Management, or a related field.

· Certifications in project management methodologies (e.g., PMP, PRINCE2, or Agile).

2. Technical Skills

· Familiarity with client relationship management (CRM) and sales tools.

· Knowledge of customer service frameworks and practices.

· Understanding of the ISO27001 standard and related policies and procedures.

3. Industry Knowledge

· In-depth understanding of IT products and services.

· Familiarity with the client’s industry and business needs.

4. Experience

· Proven track record in client management, onboarding, and retention strategies.

· Hands-on experience with project management practices, methodologies, and tools.

5. Soft Skills

· Strong analytical and problem-solving abilities.

· Excellent relationship-building and communication skills.

· Strategic and creative thinker with client-oriented behavior.

· Ability to work in a fast-paced and dynamic environment.

6. Project Management

· Ability to plan, define resources, and manage project timelines, stakeholders, and deliverables.

· Skilled in identifying risks and opportunities to ensure project success.

7. Work Environment Adaptability

· Ability to visit clients' premises as required.

· Effective team player capable of collaborating in a team setting.

8. Personal Attributes

· Patient and empathetic in handling client challenges.

· Seen as a trusted advisor by clients.

To submit your application, please click the link below:

https://sg.quickhr.co/view_job.php?jd=NXF1aWNrX2hyX3JlY3J1aXRtZW50&cd=NDAyMnF1aWNrX2hyX3JlY3J1aXRtZW50

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

Officer contributes actively to the programme needs of Special Student Care Centre under the umbrella of Community-Based Support Services (CSS).

CSS is the dynamic and nimble service delivery arm in MINDS that response to emerging needs of PWIDs and Caregivers in the community. Examples of services include Me Too! Club, Homebased Care Services, Caregivers Support Services, Special Student Care Centres and Appropriate Adult Services to enhance integration and community living of caregivers and PWIDs in the community.

Officer integrates a range of person centred and family centric approaches and utilise Positive Behavioural framework to conduct enrichment activities for special needs children from age 7 to 18. He/She enriches the quality of life of person with special needs by supervising and providing direct physical care needs before/after school. He/she implements after school care curriculum, adapting and integrating developmentally appropriate teaching and classroom management strategies. He/She also enhance clients learning environments and supports caregiver's needs in the care of their child. He/she coordinates with community stakeholders, volunteers and social service providers in the delivery of centre initiatives, programmes and services.

Provide direct client care

• Provide routine ADL (activities of daily living) caregiving to students.
• Provide supervision and guidance to students.
• Apply a person-centred approach, plan and implement positive behavioural support in ensuring safety and holistic development of students.

Plan and implement programmes and activities

• Plan and conduct developmentally appropriate teaching, learning and caregiving activities to promote independence, health, wellness, and quality of life.
• Guide students in the development of basic personal and social skills, simple academics, or work skills.
• Adopt creative methodology to engage and motivate students in their learning through interactive lesson plans.
• Document student's learning and development.
• Implement classroom management strategies.

Build stakeholder relationships and partnerships

• Engage and collaborate with caregivers to facilitate the continuity of care and learning between home and Centre.
• Build rapport with colleagues (Centre/School) and volunteers to foster positive workplace relations.
• Work closely with the various sectors of MINDS in the implementation of programs and in MINDS projects.

Centre operation

• Support in centre operation secondary duties assigned.
• Follow regulations regarding basic health, hygiene, safety and to administer proper documentation of incident report.
• Participate in staff meetings, in-service training/professional development and service quality improvement activities.

• Minimum O Levels/ITE/Diploma

• Resilience, collaborative team player, passion for children, professionalism, love for learning and empathy.
• Added advantage for those with experience in training of persons with special needs, behaviour techniques, child development, lessons plan and school-age-care best practices.
• Fully able to participate in on-site and off-site activities.
• First Aid and CPR certification (training provided).

Manager Job Responsibilities:

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

• Performance management
• Project management
• Coaching
• Supervision
• Quality management
• Results driven
• Developing budgets
• Developing standards
• Foster teamwork
• Handles pressure
• Giving feedback

Responsibilities

• Responsible for the successful & effective project management, implementation and handover within specified schedule, budget and meeting client’s quality, relevant regulatory and safety requirements.
• Responsible for project budget controls, tracking of expenditure and critical scrutiny of contract documents and drawings.
• Communicate effectively & negotiate with consultants, clients, contractors on engineering and contractual matters.
• Strong understanding and effective implementation of project contractual matters.
• Strong technical knowledge in Process Design, Assembly drawing, good management system and teamwork.
• Start up, commissioning, handing over and troubleshooting of plants.
• · Maintain good customer relationship management.

Requirements

• Degree in Mechanical / Chemical / Electrical / Civil Engineering recognized by the PEB Singapore.
• Minimum 15 years relevant working experience preferably in municipal scale of Wastewater treatment systems / Construction sector / Process Plant.
• Those with relevant knowledge in Project Management, Process Design and Service & Maintenance experience will be an added advantage.
• Possess excellent leadership, planning, good management skills, interpersonal communication and negotiation skills to lead a team of engineers and contractors while liaising with peers and colleagues from various departments. Possess the mental and physical stamina to take on numerous challenging tasks while simultaneously meeting high standards and deadlines / vision.
• Highly motivated, driven by excellence and having an eye for details.
• Proficiency in the use of MS office, MS Project.

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

Job Title: Production Manager
Location: Tuas
Working Day: Monday -Friday
Working Hours: 7.45 am - 4.45 pm
Salary: up to $4500 (Depends on experience)

Job Duties:

• Manages manpower & packaging material resources to meet customer on time delivery
• Manages production planning activities to optimize resources in meeting customer order fulfillment.
• Coordinate with other departmental heads in meeting common Company objectives
• Ensure accurate inventory control in the production shop floor
• Ensure safe & proper housekeeping in the production shop floor · Drive continuous improvement in the production packaging related processes
• Ensure compliance to ISO procedures, GMP and all other regulatory requirements
• Undertakes to carry out any other duties as assigned by the superior / management

Job Requirements:

• Diploma / Degree in Production Management or equivalent
• 2 years related experience
• Good written and verbal communication skills.
• SAP knowledge will be an advantage

WONG MENG KANG
Superform Consulting Pte Ltd
R1988500/15C7536

As a Logistics Manager, you will oversee and optimize the warehouse and supply chain operations, focusing on efficiency and alignment with business objectives. Collaborating closely with cross-functional teams including logistics, marketing, and sales, you will ensure seamless coordination to meet operational goals and customer requirements.

Responsibilities:

• Strategically plan and manage logistics, warehouse, transportation and customer services.
• Liaise and negotiate with suppliers, retailers and resolve any arising problems or complaints from customers.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
• Optimize transportation routes and modes to minimize lead times and costs, ensuring on-time product delivery.
• Arrange warehouse, catalog goods, plan routes and process shipments.
• Implement effective warehouse management practices to streamline stock or inventory handling, storage, and order fulfillment processes for retailers and customers.
• Able to meet cost, productivity, accuracy and timeliness targets.
• Monitor market trends, customer demands, industry developments to implement best practices and innovative solutions to enhance supply chain efficiency.
• Supervise, coach and train warehouse workforce for any issues or challenges that arise.

Requirements:

• Bachelor's degree in supply chain management, Logistics, Business Administration, or any related field.
• Minimum of 10 years of working experiences in logistics and supply chain management.
• Excellent leadership and dynamic team player with the ability to motivate team, foster good relationships and collaboration, therefore achieving great outcomes and results.
• Excellent communication skills with the ability to build relationships with customers and suppliers.
• Strong decision-making skills, problem-solving skills.
• Details-oriented, results-oriented, and good time management skills.

Develop new business opportunities and actively source for new leads

· Research, understand and identify the client's needs

· Preparing of proposal & quotation

· Produce sales to achieve monthly sales targets

· Assist in business development department

· Coordinate with other team members and training director to optimize the sales effort.

· Be responsible to all accounts under his/her control

Requirements:

· Candidate must possess at least Diploma in Business Management, Marketing, Communications or relevant studies

· Require language(s): English

· Able to associate with different types of people

· Must have strong verbal and written communication skills

· Sales driven and results oriented

Procurement Manager Responsibilities

• Devise and use fruitful sourcing strategies
• Discover profitable suppliers and initiate business and organization partnerships
• Negotiate with external vendors to secure advantageous terms
• Approve the ordering of necessary goods and services
• Finalize purchase details of orders and deliveries
• Examine and test existing contracts
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Collaborate with key persons to ensure clarity of the specifications and expectations of the company
• Foresee alterations in the comparative negotiating ability of suppliers and clients
• Expect unfavorable events through analysis of data and prepare control strategies
• Perform risk management for supply contracts and agreements
• Control spend and build a culture of long-term saving on procurement costs

Procurement Manager Requirements and skills

• Proven working experience as a Procurement Manager, Procurement Officer or Head of Procurement
• Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market
• Talent in negotiations and networking
• Good knowledge of supplier or third party management software
• Aptitude in decision-making and working with numbers
• Experience in collecting and analyzing data
• Strong leadership capabilities
• BSc degree in supply chain management, logistics or business administration
• Reporting and operations
• Overseeing pre- to post-sales support activities for the designated goods and regions while guaranteeing the greatest level of client satisfaction

Key Responsibilities and Activities:
• Plan, organize, and manage day-to-day site activities to meet project objectives.
• Supervise and coordinate the work of subcontractors, labourers, and site personnel.
• Ensure that construction activities adhere to approved designs, schedules, and budgets.
• Monitor the quality of work and ensure compliance with all the specifications.

• Conduct regular site inspections to identify and resolve issues or potential delays.
• Manage the logistics of material delivery and storage, ensuring efficient use of resources.
• Liaise with project stakeholders (clients, engineers, architects) and provide progress updates.
• Ensure health and safety protocols are strictly followed on-site.
• Prepare and submit site progress reports and documentation to the Top management team.

Technical Competencies:
• Knowledge of construction methodologies, materials, and building regulations.
• Ability to interpret and execute construction plans and technical drawings.
• Proficiency in project management software (e.g., MS Project, Primavera).
• Expertise in managing construction schedules, budgets, and resource allocation.

Skills & Knowledge:
• Strong understanding of construction processes, quality control, and safety standards.
• Excellent project management skills, including budgeting, scheduling, and resource management.
• Knowledge of construction contracts, procurement, and subcontractor management.
• Effective problem-solving and conflict resolution abilities.

Formal Education:
• Bachelor’s degree in Civil Engineering, Construction Management, or a related field.

Experience Required:
• 5–10 years of experience in construction site management

• Proven experience in leading site teams, coordinating with stakeholders, and managing construction schedules and budgets.

Developing and implementing HR policies and procedures that align with the organization's goals and objectives

Managing the talent management process, including recruitment, selection, onboarding, and determining hiring processes for new hires

Designing interview questions, conducting interviews, and creating employment offers and packages for successful candidates

Be quite familiar and can handle all the duties concerning the foreign workers recruitment on MOM portal

Monitoring training needs and developing and managing employee training programs

Ensuring compliance with MOM labor laws and regulations, including health and safety rules

Managing employee compensation and benefits programs, including salary reviews and bonuses

Managing employee relations and conducting conflict management and resolution

Enforcing company policies and leading disciplinary procedures

Developing and managing performance management systems to track employee performance and conduct performance evaluations

Developing and implementing employee retention and employee engagement programs to increase employee retention

Streamlining the company’s business travel programs, including establishing a travel policy and implementing software that allows employees to self-book trips and produce travel reports

Conducting employee surveys and analyzing the results to identify opportunities for improvement

Engaging in project management to devise new HR strategies

Managing employee records and maintaining accurate and up-to-date HR databases

Developing and managing employee engagement initiatives to foster a positive work environment

Staying up-to-date with changes in MOM labor laws and regulations and updating HR policies and procedures

Managing HR budgets and providing reporting HR activities to the HR director and other senior managers

Providing guidance and support to managers and employees on HR-related issues

Basic accounting ability to be cooperative with the accounting department for workers payroll management.

Fluent in English and Mandarin.

Diploma or Degree on the related HR management and more than 4 years experience

Job Overview

We are seeking a dynamic and results-driven Marketing Manager to lead our marketing initiatives and enhance our brand presence in the construction sector. The ideal candidate will have a strong background in marketing, excellent communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Strategy Development: Develop and implement comprehensive marketing strategies to drive business growth and enhance brand visibility.
• Campaign Management: Plan and execute marketing campaigns across multiple channels, including digital, print, and events.
• Content Creation: Create engaging content for websites, social media, email campaigns, and promotional materials.
• Market Research: Analyze market trends, competitors, and customer preferences to identify new opportunities.
• Brand Management: Oversee brand consistency across all platforms and materials.
• Collaboration: Work closely with sales, operations, and project teams to align marketing efforts with business goals.
• Budget Management: Manage marketing budgets and optimize spending for maximum ROI.
• Performance Analysis: Track and report on campaign performance, providing insights and recommendations for improvement.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Proven experience as a Marketing Manager, preferably in the construction or related industry.
• Strong understanding of marketing principles, strategies, and best practices.
• Proficiency in digital marketing tools and platforms (e.g., SEO, Google Ads, social media).
• Exceptional written and verbal communication skills.
• Creative thinker with excellent organizational and project management skills.
• Ability to analyze data and translate insights into actionable strategies.

• Oversees construction sites, general contractors, and workers to ensure a high level of quality and safety.
• Creates and reviews Requests for Information and Requests for Proposal and Change Orders.
• Guarantees that all work is performed in accordance with approved manuals and procedures.
• Ensures that the project is constructed and documented in accordance with the contract documents and good engineering practices.
• Provides technical support to Project Managers.
• Develops and maintains project cost/change controls, and project budget and accounting records.
• Performs change order estimating and assists the Project Manager in change order negotiations.
• Coordinates and monitors schedule updates, invoices, and submittals.
• Assists in managing and reviewing the progress of contractors’ construction schedules.
• Reviews weekly and monthly reports on the status and progress of the contracts, including project costs and potential changes.
• Reports the status of projects to business and market leaders.
• Attend client program meetings as needed.

Operational Management

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

Main Duties and Responsibilities

We are seeking an experienced dynamic individual to join us as our Hotel Manager for the Resort. Joining as part of Mandai Rainforest Resorts by Banyan Tree’s pre-opening team, the incumbent will be a strategic leader with passion for excellence in guest service with strong understanding of luxury hospitality standards.

The ideal candidate should have a strong background in the hospitality industry, particularly in establishments of the same standing, and an uncompromising commitment to maintaining standards and exceeding guests’ expectations.

Key Responsibilities

Operational Leadership:

• Oversee our Resort’s operations, including front office, housekeeping, food and beverage, and guest services.
• Provide guidance and assistance to all departments, helping them to meet their objectives and the Resort’s standards.
• Ensure that all departments work closely to deliver a seamless luxury experience.

Guest Experience & Retention:

• Lead and manage the delivery of exceptional guest service.
• Resolve guest complaints and issues promptly and effectively, maintaining high levels of guest satisfaction and loyalty.
• Foster strong and good relationships with VIP guests, corporate clients, and travel partners.
• Implement programs to enhance guest loyalty and encourage repeat business.

Staff Management:

• Recruit, train, and manage hotel staff, including department heads and front-line employees.
• Foster a positive work environment that promotes teamwork, professional development, and high performance.

Financial Management:

• Develop and manage the Resort’s budget, including forecasting, expense control, and revenue management.
• Monitor financial performance, implement cost-saving measures, and drive profitability.

Quality Assurance:

• Maintain and enforce the hotel's quality standards and procedures.
• Conduct regular inspections and audits to ensure compliance with Resort’s standards and industry regulations.

Marketing and Sales:

• Collaborate with the Sales & Marketing team to develop and execute strategies to attract and retain guests.
• Monitor market trends, competitor activities, and guest feedback to identify opportunities for growth.

Strategic Planning:

• Develop and implement strategic plans to enhance the hotel's reputation, increase market share, and achieve business goals.
• Provide insights and recommendations to senior management for continuous improvement.

Health and Safety:

• Ensure compliance with health, safety, and sanitation regulations.
• Implement and oversee emergency response procedures and staff training programs.

Job Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration or related field.
• Minimum of 10 years’ experience in hotel management, Pre-Opening experience will be advantageous.
• Strong leadership and team management skills with a proven track record of managing a hotel or resort.
• Must be able to handle difficult situations with tact and high diplomacy
• Strong proficiency in budgeting and forecasting.
• Excellent knowledge of luxury hospitality trends, standards and practices.

Project management - ensuring project is executed according to contractural conditions within schedule and budget allocations.
Reports to the Managing Director and Senior Project Manager.
Responsible for the coordination and interface with clients, consultants and sub contractors for timely execution of all project activities.
Prepare master programme.
Delegare and assign duties to site staff under his/her charge
Control the use of site resources and overall project costs on site.
Ensure safe work procedures are implemented to control risks.
Degree in Civil Engineering or equivalent.
Min 3 years relevant construction field experience in Singapore
Self-motivated and able to work independently.
Able to work within tight schedules and fast turn-around times.
Have a good interpersonal communication and people management skills.
Proficient in MS Project and strong knowledge in project management.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.