Hegen is a fast-growing company specialising in mother and baby products and with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped parents.

THE ROLE – Manager, Hegen Lactation Centre

Hegen offers an opportunity for a dynamic individual who is passionate about supporting mothers and babies, fostering business development, and contributing to the positive impact aligning with Hegen's mission to serve 100 million mothers worldwide. You will be instrumental in spearheading and shaping the business channels and strategies for Hegen Lactation Centre (HLC). Your responsibilities will involve implementing creative strategies and collaborating with various stakeholders to propel both commercial success and community engagement.

Responsibilities:

• Develop and lead strategic plans to grow HLC by working closely with Commercial, Marketing, in-house lactation consultants and executives to curate service offerings for Hegen customers (B2C/B2B)
• Manage the operations of HLC by ensuring that it meets the planned objectives, enabling the business to achieve commercial targets and drive strong brand awareness
• Identify potential partnerships and initiatives to expand the business channel(s) and drive greater awareness towards the adoption of HLC services
• Create programme and campaigns to inform and educate target audience about HLC services
• Ensure continuous delivery of best-in-class and seamless customer experience
• Lead a team of Lactation Consultant(s) and business operations team to reach commercial success
• Spearhead planning of HLC outreach (i.e babyfairs) to build rapport and educate customers on HLC offerings
• Perform and leverage research and competitors’ analysis to develop competitive business strategy, such as programme offering, pricing strategy and benchmarking
• Analyse and study industry trends on breastfeeding, lactation and healthcare information to bring new and latest insights with feasibility into HLC

Requirements:

• At least 3 years’ experience in a business development/corporate sales/business center function with P&L responsibility
• Strong business acumen, critical thinking, and the ability to formulate actionable insights and recommendations to drive the success of Hegen Lactation Centre (HLC)
• Exceptional leadership and team management skills, fostering a collaborative work environment
• Demonstrated capability to build strong relationships with both internal and external stakeholders
• Excellent presentation skills, enabling effective communication to inspire and influence
• Willingness to commit on Saturdays whenever possible to support HLC operations
• Motivated by the Hegen’s mission, driven by purpose, and a sincere desire to make a positive difference to the Hegen community

Please provide a short write-up on why you would like to join our team in your CV. You may also send us an email with the write-up and CV at [email protected]. Only shortlisted applicants will be notified.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza or Singapost Centre

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesdays to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Job Responsibilities

• Assist with the daily operations of the Centre in accordance to standards set
• Preparation of reports and forms
• Client management
• Administrative duties
• Handle other ad-hoc duties as assigned

Job Requirements

• Diploma in Business Management with a minimum of 2 years of working experience
• Experience in/knowledge of the early intervention sector will be an advantage
• Proficient in MS Office (Word, Excel, and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Self-driven
• Passionate about impacting young lives
• Able to work weekends

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,000
• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Managing the day to day Operations of the designated outlet assigned.

· Lead / Manage a team of Consultants and Therapists.

· Motivate and coach staff for better performance

· Maintain and update Customer database.

· Drive Sales into the outlet through Marketing Support.

· Promote treatments and packages to Customers.

· Maintain the outlet overall presentation and responsible for the outlet Sales and Revenue

· Lead the Outlet Team in achieving Outlet Sales Target and productivity

· Achieve Personal Sales Target

· Evaluate progress against Sales Target, identify and implement the solutions

· Responsible for daily outlet operations such as handling of customer complaints, motivate staff morale, provide guidance & coaching to staff, etc

· Train, mentor and coach outlet staff to develop and maximize their performance

• UPS Design Solution
• Colocation projects in the region

About Our Client

My client is a reputable data center in the APAC industry, known for providing smart and energy-efficient solutions using advanced technology like AI tools and custom-built chips. They stands out with its focus on green energy, reliable systems, and flexible cloud options, supported by strong global research and innovative designs.

Job Description

• Lead the analysis of customer strategies and requirements within the data center energy sector in the Asia-Pacific region.
• Drive insights into industry trends and emerging opportunities, support field offices in identifying key focus areas and strategic paths, and provide guidance to product teams to enhance competitiveness at different stages.
• Analyze market trends and customer challenges, execute strategic plans, and collaborate with product teams to define regional product advantages and establish industry leadership.
• Engage deeply with customer operations and business processes, position as a trusted advisor, and provide actionable recommendations to support their growth and development.

The Successful Applicant

• Degree holder in Electrical engineering/ Automation/ Power electronics, or equivalent
• 8 years+ experience with the energy solutions, and core products related to power supply and cooling systems for large-scale data centers.
• Product planning or development of UPS or cooling systems for data centers.
• Designing power supply or cooling systems for large scale data centers.

What's on Offer

Attractive package and regional exposure will be offered to the right candidate .

Contact

Hazel Choi (Lic No: R24122391 /EA no: 18S9099)

Quote job ref

JN-012025-6645369

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N

Our client is a company that is revolutionizing operational efficiency by addressing manpower challenges with innovative solutions. With their groundbreaking technology already making a significant impact in over 30 countries, they are experiencing continued growth. As they continue to grow, they are seeking a Service Manager to join their team.

Key Responsibilities:

Team Leadership:

• Lead and manage a team of field technicians, fostering a positive and productive work environment.
• Provide coaching and training to team members on technical skills, safety protocols, and customer service best practices.
• Conduct regular performance evaluations and support career development for team members.

Field Service Operations:

• Oversee field service activities to ensure timely and effective servicing of robots and machinery.
• Actively participate in servicing and troubleshooting machines as needed, demonstrating hands-on technical expertise.

Customer Relationship Management:

• Build and maintain strong relationships with customers, ensuring their needs are understood and met.
• Address customer inquiries and concerns promptly, providing solutions and ensuring high levels of satisfaction.

Technical Expertise and Support:

• Provide technical support to team members and customers, leveraging deep knowledge of robotic systems and machinery.
• Stay updated on the latest industry trends and technologies to enhance service offerings.

Data Management and Reporting:

• Comfortable working with numbers, analyze service metrics to identify trends, areas for improvement, and opportunities for efficiency.
• Prepare and present regular reports on service performance, customer feedback, and team productivity to management.

Process Improvement:

• Identify opportunities to improve service processes and implement best practices to enhance operational efficiency.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

Requirements:

• Bachelors degree in Engineering, Technical Management, or a related field; relevant certifications are a plus.
• A minimum of 3-5 years of experience in field service management, preferably in robotics or automated systems.
• Proven leadership skills with the ability to motivate and develop a technical team.
• Strong technical aptitude and problem-solving skills, with hands-on experience servicing machinery.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Proficient in data analysis and comfortable using service management software.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

EA Personnel Number: R1326341 Ng Zhenyu

Our company is searching for a motivated and experienced a service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Responsibilities:

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Managing the approved budget of the customer service department.

Qualifications:

• Proven experience in a customer service position.
• Proficiency in Microsoft Office
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Key Areas of Responsibility

Daily Operations

· Establish and set up process for all enquiries are addressed appropriately and in a positive manner, providing relevant information to promote theschool.

· Analyseandreviewallschoolinformationanddevelopprocessesthatrecordsystemsareuptodate,inaccordance with regulatory compliance, easily accessible to management and inaccessible to others such as parents and visitors.

· Statutory and organisational requirements are met and current including, but not limited to, Attendance Sheets, Children and Employee Particulars Files, GSII Subsidies Reports, Receipts and EnrolmentInformation.

· Establish procedures including weekly conversion reports, monthly enrolment reports and salary lists, fees collection, debt management and school purchasing are maintained and provided in the requiredtimeframes.

· All government subsidies, financial aids and other funding must be kept up to date and submitted on time for promptpayments.

· Guide principals on maintaining and monitoring use of equipment with an up to date inventory of furniture, fittings, resources and equipment documented and filed at alltimes.

· Design and review school environment in accordance to HQrequirements.

· Report repairs and maintenance issues and monitor on follow upactions.

· Establish processes for smooth operations of school and resolve any feedbacksreceived.

· Plan and conduct Centre Monthly meetings and Monthly Cluster meetings with minutes documented and follow up actionsplanned.

Compliance

· Establish and develop policies and procedures, implemented, evaluated and reviewed in conjunction with employees and management on a regularbasis.

· Monitor policy development and plan for futurereviews.

· Keep up to date with changes in regulations and industry trends and communicate this information to theteam.

· Review Teachers and Parent Handbooks are reviewed in conjunction with managementregularly.

· GuidePrincipalstoensureschoolcomplianceandcommitmenttorelevantECDAChildCareRegulationsandthe Quality Improvement and AccreditationSystem.

· Guide Principals on Regulatory Standards and ensure that it is evident during all licensing inspections conducted byECDA.

Quality Programmes

· Set direction for principals in achieving curriculum objectives aligned to Vision, Mission and Core Values of school.

· Establish programs which reflects the school philosophy and employees are given adequate planning time on a weeklybasis.

· Strengthen culture of learning among centres and teammembers.

· Use observational tools to conduct classroom observations to review teaching practices with follow upactions.

· Design observational processes and use observations to guideothers.

· Establishanddevelopappropriatemethodsofbehaviourmanagementtoencouragepositivebehaviourinchildren.

· Review the monthly peer Teaching and Learning sessions with proper documentationfiled.

· Review quality programmes by evaluating suggestions and feedbacks from allstakeholders.

· Share good practices with principals on how to keep up to date records of curriculum documents, teaching resources and booksinventories.

· Guide principals with quality curriculum deliverance strategies and monitor individual staff Continuing Professional Development(CPD).

· Involve parent support group in evaluating effectiveness of home learningsupport.

· Review and enhance its collaboration with community partners and to guidecentres.

Staff Management

· Establish effective work practices for all employees in theschool.

· Employee personnel files are complete, current andconfidential.

· Manage employee recruitment and placement according to MOM regulations and Company’spolicies.

· Implement principal/staff induction and review Mentorship/Internship Programme inschool.

· Ensure principals plan and maintain relevant teacher to child ratio at all times, in accordance to ECDAstandard.

· Design processes to strengthen staff morale through effective leadershipguidance.

· Review its approaches to meet staff needs annually and place staff engagement processes to motivate staff and develop staffcommitment.

· Plan and review annually staff deployment for planned and unplanned absence of teachers, ensuring that classes and all programmes activities should beconducted.

· Gather feedback from staff and principal to improve staff well-being in thecentres.

· Review the effectiveness of processes for employee development through appraisals and trainingneeds.

· Plan and analyse reports and other required documents by theHQ.

Job Responsibilities

In charge of daily operations of the Active Ageing Centre (AAC).

• Supervise Centre staff
• Coordinate support services and organize inter-generational activities for the Seniors in the identified blocks within the service cluster
• Ensure that the programs and activities meet the performance indicators and operating guidelines issued by the Agency for Integrated Care (AIC)and preparation of reports
• To mentor and motivate a team of AAC staff and volunteers
• Befriending and Buddying to identified seniors
• To conduct regular outreach to the seniors in the identified blocks
• Establish and motivate seniors to run mutual help groups
• Preparation and submission of internal and external reports
• Supervision and manning of the Alert Alarm System
• Ensure the Centre is well-maintained at all times

Job Requirements

• Possess GCE ‘A’ Level or Diploma in Community & Social Service
• Have at least 4 years of related work experience in AAC
• Have knowledge on the role and function of Senior Care Centre, would be an advantage
• People-oriented and passionate towards working with Seniors and for Seniors

• Call Centre / Customer Service Experience
• No Experience Are Welcome To Apply - Training is Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg emails
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Description:

• Assists Educator to monitor and supervisors the children in the classroom, on field trips, meal times and other activities; or may monitor the class when Educator is otherwise occupied with parents
• Assists in providing routine care such as transition, bathing, feeding, diapering, toileting, dressing and napping and must be familiar with the steps and procedures in carrying out the routine care
• Ensures that the environment is clean, safe and healthy
• Assists in health check, visual screening and temperature taking
• Performs cook or cleaner duties whenever necessary

Job Description:

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Job Requirements:

• Recognized degree in a healthcare discipline, eg. nursing or allied health.
• A minimum of 5 years’ experience in clinical area such as acute or community hospital.
• Preferably at least 2 yrs in leadership position.
• Good knowledge of the health care environment and service processes is important.
• Experience in community care provision is an added advantage.
• Integrity, highly motivated, a team leader and able to maintain

Job Responsibilities:

• Lead a team to manage the daily operation of the center according to the school's policies and quality standards;
• Manage teaching staff to develop and deliver the school's holistic and age-appropriate bilingual pre-school curriculum;
• Communicate with parents effectively, and build rapport and trusted relationships with parents;
• Handle administrative work to meet the compliance and regulatory requirements for the centre's operation.

Job Requirements:

• Minimum Diploma in Early Childhood Care and Education - Leadership or its equivalent;
• Must have at least 5 years of relevant work experience as center supervisor in pre-school or childcare setting;
• Strong leadership, able to lead a team and manage people;
• High sense of responsibility, positive and a can-do work attitude;
• Excellent communication and interpersonal skills;
• Basic computer skills.

Real heroes don't wear capes. They teach and inspire. Our students always tell us that the lessons at Writers' Guild are their favourite. That is made possible by our team of amazingly awesome teachers. However, our teachers, students and parents need the support of an equally awesome customer service cum administrative team! To our teachers, you are the real superhero with your amazing multi-tasking skills! We cannot wait for more like-minded individuals like you to join our growing family of superheroes and create more miracles with us.

Job Responsibilities

• Provide strong adminstrative support to all students, parents and teachers
• Ensure timely and accurate processing of all documentation
• Deliver outstanding customer service experiences and forge strong relationships with customers
• Listen to customer feedback and resolve issues efficiently
• Generate invoices and assist in account matters
• Communicate with parents and handle enquiries
• Marketing of company's services or products

Requirements

• Minimum qualifications> Diploma
• Warm and positive personality
• Can-do attitude and highly results-driven
• Reflective and able to work on feedback positively
• Self-driven and able to work on tight deadlines
• Strong Microsoft Office (Excel;Powerpoint) and Google Form and Drive skills (Apt with using Macros)

Working Days

• 5 working days (3 weekdays and 2 weekends)
• Weekdays: 1230-930pm ; Weekends: 830am-6pm

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Working hours: 9am to 6pm (3 weekdays & 2 weekends) (PH OFF!)

• Assist in onboarding new parents and recommending coding programs.
• Support customer success through events and competitions.
• Build and maintain strong relationships with parents.
• Plan lead generation events and ensure class payments.
• Collaborate with the teaching team to assess students and follow up.
• Handle administrative tasks like emails, data entry, and research.
• Maintain accurate customer records in the CRM system.
• Track student progress and manage parent relationships.

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

• Location: Jurong, West Side
• Working day: 5 days

Job Scope:

• Oversee the day-to-day operations of the customer service team.
• Develop and update customer profiles, while defining key qualification criteria for the team.
• Manage and optimize the lead qualification process.
• Administer customer satisfaction surveys and analyze feedback.
• Create and implement a customer loyalty program.
• Regularly assess and standardize communication protocols for handling customer inquiries via messages and calls.
• Conduct frequent audits and evaluations to ensure customer service quality.
• Lead the transition to digital customer service workflows and the implementation of CRM software.
• Hold daily roll calls and debriefings to assign tasks and discuss goals with the team.
• Define Key Performance Indicators (KPIs) and conduct performance evaluations for the team.
• Prepare quarterly and bi-annual forecast reports for Management review and strategic planning.
• Align processes and objectives with the company’s focus on Digitalization, Globalization, and Sustainability.

Requirements:

• A Bachelor’s degree, preferably in Business Administration.
• Minimum of 10 years of experience in customer service, including at least 5 years in a managerial or supervisory role.
• Familiarity with and hands-on experience in customer relationship management (CRM) software, such as Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central, is highly desirable.

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)