Responsibilities

• Log all incidents/requests, and issue ticket number to the customer/requester.

• Perform first-level incident isolation, troubleshooting, bypass, recovery and resolution.

• Assist caller by providing usage support for software/applications.

• Maintain and build up FAQs (frequently asked questions) relating to these software/applications.

• Escalate incidents/requests not resolved by the Service Desk to the appropriate teams.

• Track/monitor the status of the incidents/requests and follow-up with respective teams.

• Provide update to the customer/requester on the status of the incidents/requests.

• Submit application requests on behalf of users based on approved status in the ITSM system.

• Track and monitor the status of applications to ensure that the third-party suppliers provision the accounts

• Generating listings of all accounts and access rights of each user by department.

• Coordinating across teams to send listing to the system/user owners.

• Preparing reports on the types of activities made on accounts such as termination of accounts, modification of access rights and its corresponding reasons.

Requirements

• At least a diploma in IT or equivalent.

• Minimum of 2 years’ Service Desk support experience with desktop skills/knowledge in Microsoft Windows, Microsoft Office, Microsoft Outlook.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

About the role
We are seeking a dedicated and experienced Customer Service Coordinator to join our team at De Beaute. This is a full-time role based in our central Singapore office, where you will oversee and manage our customer service team to deliver an exceptional experience to our valued customers.

What you'll be doing

• Supervising and managing a team of customer service officers to ensure high levels of customer satisfaction
• Monitoring and evaluating team performance, providing feedback and coaching to drive continuous improvement
• Responding to escalated customer enquiries and complaints, working to resolve issues effectively
• Implementing and maintaining customer service policies and procedures to align with company standards
• Identifying opportunities for process improvements and making recommendations to enhance the customer experience
• Providing hands-on support to the customer service team as needed to handle high volume periods
• Generating and analysing customer service reports to identify trends and inform strategic decisions
• Collaborating with other departments to ensure a seamless and integrated customer journey

What we're looking for

• Minimum 2 years' experience in a customer service supervisory or team leader role, preferably in the beauty or wellness industry
• Excellent communication and interpersonal skills, with the ability to effectively manage and motivate a team
• Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer experiences
• Proficient in using customer service software and data analysis tools to track and report on performance metrics
• Familiarity with customer service best practices and a deep understanding of current industry trends
• Passion for providing high-quality customer service and a commitment to continuous improvement

About us
De Beaute is a leading provider of premium beauty and wellness services in Singapore. With a strong focus on customer satisfaction, we are dedicated to helping our clients achieve their desired results through our innovative treatments and personalised approach. As a growing company, we are committed to investing in our employees and providing a nurturing environment for them to thrive.

If you are passionate about customer service and eager to make a positive impact, we encourage you to apply for this exciting opportunity.

Job Description

• Industry/ Organization Type: Manufacturer (Commercial Cleaning Equipment)
• Position Title: Service Technician/Technician
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $2600 + OT + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform maintenance and repair tasks on various electrical and electronic systems, both outdoors and within the company workshop.
• Troubleshoot issues effectively to ensure minimal downtime.
• All other assigned duties.

APPLY NOW!!!

• Minimum Professional Certificate/NiTEC (Electrical & Electronic Engineering / Electrical Engineering).
• At least one year of experience in customer support and repair of forklifts, automobiles, and heavy industrial equipment.
• Must have knowledge of AC & DC motors, single-phase & three-phase systems, lead acid & lithium batteries, electrical control circuits, and hydraulic systems.
• Possess a Class 3 driving license or equivalent.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65053 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

At Kopitiam, we make good food affordable for everyone. We connect family and friends through joyful food experiences.

Position: F&B, Service Crew (Many locations)

Salary: $2,355
✔Allowance
✔AWS Allowance
✔Hardship Allowance
✔Annual leave
✔Family leave
✔Medical benefits

Working Hours: 6 days work week
Rotating Shift: 6.30am to 11pm

Duties:

· Ensure seamless customer interactions by delivering outstanding service during order taking, cashiering and food presentation.

· Food and beverages preparation

· Maintain consistent high-quality food standards

· Ensure compliance with food safety and hygiene regulations

Requirement:

· 1 year experience working in a dynamic and busy food service environment

· Requires flexibility to work varied shifts, including evening, weekends and holidays

· Vaccination required: MMR and TDAP

· Singaporeans only

Apply now and take the first step towards a rewarding career in F&B!

Looking forward to your resume for a positive chat!
We regret that only shortlisted candidates will be contacted.

Sophia Ooi Sook Leng
R1101622
EA license 23C1980
[email protected]

Responsibilities (includes but not limited to):

• Raise reports of mishandled and damaged bags, in accordance to airline requirements.
• Trace mishandled baggage and keep passengers informed of the status.
• Assist passengers with odd sized bags.
• Answer hotline calls on baggage matters.

Requirements:

• Local NITEC or Higher NITEC (Service, hospitality, tourism or related disciplines preferred)
• Proficient in English and a second language for effective communication with international passengers
• Comfortable with working 6-days work week, rotational shifts (Morning / Afternoon / Overnight)
• Work in Changi Airport

Benefits:

• Shift allowance
• Staff transport after midnight
• OT payable after 44hours work/week
• Entitled to

1) AWS

2) Performance bonus

3) Joining bonus

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

1. Service Catalog Management
2. Design, configure, and maintain the organization's Service Catalog within the ServiceNow platform.
3. Collaborate with stakeholders to gather service requirements and ensure accurate representation in the catalog.
4. Continuously update and improve the Service Catalog to meet evolving business needs. • Requested Item Processing:
5. Configure and optimize the ServiceNow platform to efficiently process and fulfill user-requested items.
6. Analyze and streamline the request fulfillment process, identifying areas for automation and improvement.
7. Ensure timely and accurate handling of requested items, providing a seamless user experience. • Workflow Automation and Service Catalog Tasks Generation
8. Utilize Flow Designer to create configuration-driven workflows and automate Service Catalog Task generation.
9. Design and implement efficient and scalable workflows to support business processes. • Troubleshoot and resolve issues related to workflow automation and Service Catalog Task generation.
10. Service Level Agreement (SLA) Management
11. Define, implement, and manage SLAs within the ServiceNow platform.
12. Link SLAs to Service Catalog Task and ensure adherence to defined service levels.
13. Monitor SLA performance, identify areas of improvement, and propose corrective actions. Reporting and Dashboarding:
14. Develop and maintain reports and dashboards within the ITSM platform.
15. Create custom reports to track service performance, SLA compliance, and other key metrics. Analyze data, identify trends, and provide actionable insights to improve service delivery.

Qualifications

Tertiary education in Computer Science / Engineering or related discipline.

Experience

1. At least 5years+experience in ServiceNow development.
2. Experienced in ITSM configuration/design/implementation and requirements gathering Technical / Professional Skills
3. Must have strong knowledge on ServiceNow fundamentals, configuration & scripting. Configuring, developing and testing solutions on the platform to meet business requirements Excellent problem solving & communication skill
4. Ability to work both independently and as part of a team with professionals at all levels
5. Strong commitment to professional and service excellence
6. Excellent oral/written communication, planning, project management, networking and influencing skills
7. Project planning and task estimation Strong analytical skills and logical approach

Reporting to the Laboratory-In-Charge, you will provide excellent customer service to patients in the Laboratory and Radiography sections.

You will be responsible for the reception of all appointments and walk-in patients at the laboratory and radiography clinic.

Other duties include answering incoming telephone calls, managing patients' registration, assisting in appointment scheduling, and performing general administration and cashier's duties.

Job requirements

• Min N level with 3-5 years of relevant working experience in the healthcare industry.
• Positive and good team player with a pleasant disposition.
• Able to communicate with mandarin speaking patients when needed and able to work well in a fast-paced environment.
• Excellent customer service and communication skills.
• Has basic computing knowledge.
• It will be an advantage if you are able to start work immediately.

Pls send in your application via this job link: https://careers.nhg.com.sg/job-invite/637/

Service

• Serving Food & Beverages
• Clear dishes and change tables settings for next customers
• Ensuring Cleanliness of outlets

Bar

• Prepare Sandwich, snacks or any other food items at the bar
• Prepare given range of beverages/alcohols upon receiving orders
• Prepare desserts and garnish dessert items
• Maintain sanitary environment at bar area

Working hours: 5 days work week: Mon - Fri; 6am - 3.30pm

Location: Adina Singapore Orchard

Responsibilities:

• Work closely with the Assistant Manager to deliver courteous and efficient services to guests, handling guest complaints, requests, and inquiries with responsiveness and tact.
• Maintain regular communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Establish rapport with in-house guests and those on extended stays, providing assistance as required.
• Conduct courtesy calls to guests to ensure their comfort and satisfaction.
• Stay informed about tourist-related information to better assist guests.
• Manage and replenish stock of promotional materials for daily operations.
• Approach any additional tasks assigned by superiors with diligence and professionalism.

Requirements:

• Assist in preparation of breakfast.
• Comfortable with washing dishes.
• Good in organizing and stock taking.
• Food Hygiene certificate will be preferred

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 24C2352

Chee Wei Qian (Sandy) | EA Personnel No.: R24125920

Job Description

• To conduct services on ground but not limited to servicing, food ordering, reservations, cashiering duties etc
• To undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• To undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensuring all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

Job Requirements

• Minimum 1 year working experience in Food & Beverages industry
• Fresh Graduates are welcomed to apply too
• Possess good working Attitude
• Team player with good interpersonal communication skills, positive attitude, enthusiasm, and initiative

• Business Management Consultancy
• Attractive salary package: Basic + Commissions
• Working hours: MON – FRI, 9 am to 6 pm

Responsibilities:

• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guide their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Requirement:

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict-resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.

HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.

Last drawn salary
Expected salary
Notice period
Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Vivian Chung Fhui Tiin
EA Personnel Reg No: R22106436

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer
• Working Location: Changi Airfreight Center
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) / Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Up to $2600 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist in providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow ups.
• Report generation.
• Other ad-hoc duties that may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #68502 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Junior Service Technician

We are looking for a proactive and detail-oriented Junior Service Technician to support our newly commissioned Hull Cleaning station in Singapore.

This role offers a unique opportunity to gain hands-on experience with advanced robotics and automation systems while contributing to the success of our operations.

As part of our commitment to employee growth, this position will be groomed into a full-fledged Service Technician, capable of operating ROVs, performing onboard repairs, and overseeing operations with quality assurance and technical expertise.

Key Responsibilities:

• Assist in technical service and support for Hull Cleaning stations and operations.
• Provide basic quality assurance and technical assistance during operations.
• Participate in Hull Cleaning and Biofouling Detection activities under supervision.
• Support the installation, maintenance, and repair of equipment and systems.
• Diagnose basic technical issues and recommend solutions.
• Contribute to quality monitoring processes.
• Learn and implement company procedures and services.

Qualifications:

• Educational background in electric/automation, mechanical/technical fields, or robotics/cybernetics, or equivalent experience.
• Basic troubleshooting and servicing skills for electrical and mechanical equipment.
• Willingness to learn and grow technical expertise with company equipment and ROV systems.
• Positive attitude and a growth mindset.
• Good organizational skills with an ability to follow instructions and meet deadlines.
• Comfortable working both independently and in a team setting.
• Interest in innovative, eco-friendly technologies.
• Willingness to travel occasionally to various locations, if required.
• Good level of English proficiency (written and oral).
• Confident using computers and Microsoft based programs.
• Valid passport.

Nice to Have:

• Some experience or familiarity with operating ROVs.
• Interest in robotics or electronics.

CONTRACT JOBS!

CUSTOMER SERVICE AMBASSADORS (CSA)

SINGAPOREANS/ PRs ONLY

COMMITMENT PERIOD

MAY 2025 ONWARDS

LOCATION

MANDAI

JOB DESCRIPTION

• Provide customer service and assist the public
• Provide directional guidance to visitors;
• Assist with the use of self-help kiosks; and
• Address queries related to cremation and ash collection.

JOB REQUIREMENTS

• Past working experience in customer-facing roles;
• Able to communicate effectively in both spoken and written English; proficiency in a mother tongue is preferred;
• Culturally and religiously aware and sensitive;
• Customer-oriented mindset and a team player;
• Able to work on weekends and public holidays; and
• Treat members of public with professionalism and respect/dignity.

WORKING HOURS

• Shift 1: 0800-1700
• Shift 2: 1230-2130

Interested applicants, please email detailed to-

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

Email resume to - [email protected]

Call for more details please call at 6333 0052

Mondays to Fridays

9.00am - 5.00pm

111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098
www.serviceconnections.com.sg

License no: 09C4937 / R11022931

This is an opportunity to join our client from public sector. Their Software Development Team is looking for an Integration Engineer to contribute to the AWS Cloud migration project covering the designing, implementing, and maintaining seamless integrations between various software applications, components and systems. The potential candidate`s expertise in application integration using OSB and AWS Cloud services will play a key role in ensuring the success of our migration efforts.

RESPONSIBILITIES

• Design, develop, and implement integration solutions for applications migrating to the AWS Cloud platform.
• Prepare detailed migration plans, timelines, and risk mitigation strategies.
• Collaborate with cross-functional teams to understand business requirements and implement effective integration strategies.
• Work closely with the migration team to execute the migration of applications to the AWS Cloud.
• Create and implement APIs to facilitate communication between applications and services.
• Ensure API designs adhere to best practices for scalability, security, and performance.
• Collaborate with team members to troubleshoot complex problems related to integration processes.
• Conduct thorough testing of integration solutions to ensure functionality, performance, and data accuracy.
• Collaborate with QA teams to develop and execute test plans for integrated systems.
• Provide documentation for troubleshooting and support purposes.
• Create and implement APIs to facilitate communication between applications and services.
• Ensure API designs adhere to best practices for scalability, security, and performance.

REQUIREMENTS

• Degree in Computer Science, Computer Engineering or equivalent.
• In-depth knowledge and hands-on experience with Enterprise service bus such as OSB (Oracle Service Bus), including configuration, deployment, and management.
• Strong experience in OSB service routing, mediation, message transformation, and integration patterns.
• Ability to manage integrations & authentication between OSB and various systems, ensuring secure connection.
• Experience in JMS (Java Message Service) configuration and administration, including message queuing and reliable message delivery.
• Experience with Oracle WebLogic Server administration, including installation, configuration, and troubleshooting.
• Ability to handle performance tuning, monitoring, and scaling of OSB and associated components in AWS, ensuring optimal performance and reliability.
• Strong understanding of RESTful APIs, SOAP, and other communication protocols.

Good to Have

• Proficient in API Gateway (e.g., Broadcom Layer7, AWS API GW), including configuration, deployment, and administration of APIs and policies.
• Experience with API gateway features such as routing, transformation, rate limiting, and content-based routing.
• Knowledge of API gateway security mechanisms, including authentication & certificate management.
• Knowledge of migration strategies and best practices for transitioning from on-premises API Gateway to AWS, potentially using AWS API Gateway.
• Ability to adapt API gateway configurations and features to fit AWS API Gateway capabilities and requirements, ensuring seamless transition and optimization.

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for skilled individuals who can work towards having extensive product knowledge and excellent customer service in order to ensure that he/she can promote the company and our programmes effectively and provide recommendations to all potential leads and customers to keep our company competitive and innovative.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct and assist in sales activities and events to help the team with lead generation and conversions
• Assist Centre Team and Manager to ensure healthy centre growth at all times through providing excellent customer service and mitigate student turnover.
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads
• Assist Centre Team and Manager to execute and manage teacher growth plans in order to achieve monthly teacher targets assigned by the management for your centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 1 - 2 years' experience specializing in customer service field
• Must be available to work retail hours and on both weekends
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Able to work in a fast-paced environment
• Flexible and able to adapt to any work situation
• Excellent problem-solving skills
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

☕M&S CAFE SERVER AT TOWN☕|