Founded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey for countless students.

Job Opportunity:

Join our mission to provide Better Education as we expand our team and seek a dynamic Admin Support Assistant. This key role will involve managing administrative, operational, and sales-related responsibilities to ensure seamless enrolment processes and to deliver a pleasant customer service experience.

Key Responsibilities:

• Front Desk Operations: You will be the face of the Centre, greeting visitors and answering phone calls. You will handle administrative tasks such as registration of new students, managing walk-ins, and responding to inquiries from parents.
• Sales and Enrolment Management: Develop and implement strategies to attract new students and increase enrolment.Conduct outreach to potential students and their families through various channels, including phone calls and emails. Provide information about our tuition programs, courses, and schedules to interested parents. Guide parents through the enrolment process, including registration, payment, and scheduling.
• Centre Management: You will be responsible for ensuring the smooth running of daily operations at the Centre. This may involve organizing schedules, maintaining the Centre's cleanliness and orderliness, and ensuring that supplies are adequately stocked.
• Customer Relationship Management: Build strong relationships with parents and guardians by addressing their inquiries and concerns promptly and professionally. Serve as the primary point of contact for parents, providing ongoing support and assistance throughout their child's enrolment. Maintain accurate records of student enrolment, attendance, and payments using our database systems.
• Administrative Support: Assist with administrative tasks such as scheduling classes, managing student records, and preparing reports as needed. Coordinate with teaching staff to ensure smooth operation of classes and timely communication with parents regarding student progress. Handle general office duties, including answering phone calls, responding to emails, and maintaining a clean and organized workspace.
• Reporting: You will be responsible for keeping the Centre Manager informed of any issues or concerns that arise. You will also be expected to provide regular updates on the Centre's performance, including enrolment and attendance.
• Collaboration: You will be workin closely with the Teaching & Curriculum Team to ensure that students receive the best possible education and support. You will be expected to communicate effectively with team members and contribute to a positive, collaborative work environment.

Our Team Culture Code:

At Achievers Dream Learning Centre, we pride ourselves on a vibrant and dynamic workforce. Our team is a dynamic mix of individuals from various backgrounds and corners of the globe. We are committed to fostering a culture of support, trust, and inclusivity, regardless of where our team members are in their life journey.

We believe that life is not just about work—while we solve problems together, we also celebrate personal and professional milestones and enjoy having fun as a team. One of our favourite team traditions is sharing a meal together, complete with a cup of bubble tea in hand. It’s our way of coming together, enjoying good food, and making the most of our day. After all, with food in our bellies and a smile on our faces, we're ready to tackle any challenge and conquer the day!

We abhor office politics and drama, and we do not tolerate disrespectful behaviour towards anyone. We are committed to maintaining a safe and respectful work environment for our staff. This includes protecting our team from any verbal abuse or inappropriate behaviour from parents.

We find delight in team members who bring a collaborative spirit, a problem-solving mindset, and a passion for learning. A pleasant demeanour and an open attitude to learning are essential for building strong, long-term working relationships.

Requirements:

• Diploma or Bachelor's degree in Business Administration, Education, or related field.
• Proven experience in sales, enrolment management or administrative roles, preferably in the education sector.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Work locations and timings

• You will be required to travel between our various outlets (Bukit Timah, Lorong Chuan, Kembangan) based on roster schedule and commit to the work schedule of 3 weekdays and 2 weekends.

Join us and be part of a team dedicated to shaping the future of education. If you are passionate about making a difference and possess the required qualifications and experience, we invite you to apply for the

Enrolment Specialist position today!

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

Founded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey for countless students.

Job Opportunity:

Join our mission to provide Better Education as we expand our team and seek a dynamic Admin Support Assistant. This key role will involve managing administrative, operational, and sales-related responsibilities to ensure seamless enrolment processes and to deliver a pleasant customer service experience.

Key Responsibilities:

• Front Desk Operations: You will be the face of the Centre, greeting visitors and answering phone calls. You will handle administrative tasks such as registration of new students, managing walk-ins, and responding to inquiries from parents.
• Sales and Enrolment Management: Develop and implement strategies to attract new students and increase enrolment.Conduct outreach to potential students and their families through various channels, including phone calls and emails. Provide information about our tuition programs, courses, and schedules to interested parents. Guide parents through the enrolment process, including registration, payment, and scheduling.
• Centre Management: You will be responsible for ensuring the smooth running of daily operations at the Centre. This may involve organizing schedules, maintaining the Centre's cleanliness and orderliness, and ensuring that supplies are adequately stocked.
• Customer Relationship Management: Build strong relationships with parents and guardians by addressing their inquiries and concerns promptly and professionally. Serve as the primary point of contact for parents, providing ongoing support and assistance throughout their child's enrolment. Maintain accurate records of student enrolment, attendance, and payments using our database systems.
• Administrative Support: Assist with administrative tasks such as scheduling classes, managing student records, and preparing reports as needed. Coordinate with teaching staff to ensure smooth operation of classes and timely communication with parents regarding student progress. Handle general office duties, including answering phone calls, responding to emails, and maintaining a clean and organized workspace.
• Reporting: You will be responsible for keeping the Centre Manager informed of any issues or concerns that arise. You will also be expected to provide regular updates on the Centre's performance, including enrolment and attendance.
• Collaboration: You will be workin closely with the Teaching & Curriculum Team to ensure that students receive the best possible education and support. You will be expected to communicate effectively with team members and contribute to a positive, collaborative work environment.

Our Team Culture Code:

At Achievers Dream Learning Centre, we pride ourselves on a vibrant and dynamic workforce. Our team is a dynamic mix of individuals from various backgrounds and corners of the globe. We are committed to fostering a culture of support, trust, and inclusivity, regardless of where our team members are in their life journey.

We believe that life is not just about work—while we solve problems together, we also celebrate personal and professional milestones and enjoy having fun as a team. One of our favourite team traditions is sharing a meal together, complete with a cup of bubble tea in hand. It’s our way of coming together, enjoying good food, and making the most of our day. After all, with food in our bellies and a smile on our faces, we're ready to tackle any challenge and conquer the day!

We abhor office politics and drama, and we do not tolerate disrespectful behaviour towards anyone. We are committed to maintaining a safe and respectful work environment for our staff. This includes protecting our team from any verbal abuse or inappropriate behaviour from parents.

We find delight in team members who bring a collaborative spirit, a problem-solving mindset, and a passion for learning. A pleasant demeanour and an open attitude to learning are essential for building strong, long-term working relationships.

Requirements:

• Diploma or Bachelor's degree in Business Administration, Education, or related field.
• Proven experience in sales, enrolment management or administrative roles, preferably in the education sector.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Work locations and timings

• You will be required to travel between our various outlets (Bukit Timah, Lorong Chuan, Kembangan) based on roster schedule and commit to the work schedule of 3 weekdays and 2 weekends.

Join us and be part of a team dedicated to shaping the future of education. If you are passionate about making a difference and possess the required qualifications and experience, we invite you to apply for the

Enrolment Specialist position today!

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

Job Description

1. Lead the Customer Service Department on daily operational matters.

2. Lead & assist front counter walk in enquires & registration.

3. Lead & assist online and phone in registrations.

3. Any other administrative duties within the customer service department.

Job Requirements

1. At least Degree & above.

2. At least 10 years of customer service or front line service work experience.

3. Microsoft NAV Navision work experience is an added advantage.

4. 5 days work week including weekends (2 weekdays off).

5. Work Location will be located at one of the locations: 1) Hillview Terrace, 2)Tuas, 3) Macpherson or 4) Woodlands.

Job Description

• Align, execute and embed global Services strategy and framework in local Operating Companies
• Conduct market research to identify new business opportunities, including priority sectors and emerging markets
• Develop and implement a strategic business development plan to achieve company targets for growth and profitability through Services offerings, driving effective product pull-through
• Act as APAC divisional black-dot owner for Digital Services to ensure continuous strong implementation of digital strategy across the division
• Lead regional digital hubs and work closely with Operating Companies service delivery teams to ensure the company’s services meet the needs of customers and are delivered to the highest standard
• Lead capability development in Operating Companies through both commercial and technical training and coaching under Services framework
• As a resource to local sales leadership, help develop comprehensive local sales strategies, target segments, target geographies and target customers to timely commercialise new Services offerings
• Actively contribute to new ideation and provide feedback to internal teams including Steam Business Development to identify opportunities for new services or enhancements to existing services based on customers and market needs
• Work collaboratively with global BD community including Customer Sustainability team to support Operating Companies in delivering Services offering to customers, through sharing of best practices
• Track and report on business development activities, sales performance, and market feedback
• Use CRM systems to track, analyse and support Operating Companies to improve customer interaction and opportunity conversion
• Attend industry events, conferences, and networking opportunities to build relationships and promote the company’s services. Support external marketing / promotion of solutions via multi channels including web, trade shows, social media etc

Qualifications / Experience

• At least 8 years of related experience
• Degree in Engineering or equivalent
• Excellent communication skills, fluent written and spoken English
• Collaborative in building strong and trusting relationship across the organisation to deliver team results, across multiple disciplines
• Proficient skills in MS Office

About the Company

Deutsche Telekom Global Business Singapore Pte Ltd is the international B2B division of Deutsche Telekom. We are addressing the network and connectivity requirements of globally operating companies through the design, implementation, and management of secure custom-designed solutions and related managed services ‒ whether it's SD-WAN, LAN infrastructure, Unified Communication & Collaboration, or Security (including SASE).

We help our customers build future-proof foundations for their digitalization strategies. Through a consultative and vendor-agnostic approach ‒ backed by the most comprehensive partner ecosystem in the industry ‒ we ensure that our end-to-end solutions perfectly match our customers' business needs, providing them with the flexibility to grow. With decades of experience, we know how to operate networks and deliver connectivity globally.

About the Job

We are looking for an Account and Service Delivery Manager with strong customer service orientation, drive and passion to help enterprise customers achieve their digital transformation goals.

You will help to establish Deutsche Telekom as a critical business partner, building a sustainable reputation around our solutions and in the way we do business and drive our growth in the Asia region. This business-critical role develops corporate relationships, drives growth opportunities and delivers positive outcomes for our customers and organisation. It will also significantly contribute and influence the overall sales strategy to succeed in Asia.

This is a great opportunity for a high achieving individual with the ambition and talent to grow their career within a leading global telecommunications company.

What will be your responsibilities:

· Strategically developing sales and account strategies for new key accounts and Global accounts;

· Steering the preparation of quotations and assuming responsibility for the entire sales cycle, from needs analysis through to steering after sales activities;

· Negotiating and concluding contracts at top management level;

· Strategically improving customer relationships; preparing for and following up on interactions with customers;

· Planning and carrying out measures to support, retain, and win back customers;

· Coordinating project/sales teams and functional units;

· Actively advising customers on and selling products, services, and complex, client-oriented solutions;

· Acting as a point of contact for the top management level regarding all contract- and product-related issues.

· Ensuring the entire service delivery process the best possible use and performance of the system for the customer; managing the entire life cycle of a service;

Highlighting the delivery performance in terms of professionality, quality, and costs, and agreeing quality and efficiency improvement measures;

· Taking account of additional legal, regulatory, country specific security-relevant requirements;

· Assuming responsibility for performing and complying with service level agreements through continuous monitoring of the KPIs and for initiating corrective actions;

· Holding SLA review meetings with customers on a regular basis;

· Acting as lead incident, lead problem, and escalation manager; Coordinating solutions to problems and settling disputes with relevant functional units;

· Assuming responsibility for conducting performance discussions with service providers and deriving measures to improve performance;

· Preparing service provider reviews by analyzing reports and devising templates, reports, and concept proposals.

· Managing complex projects;

· Any other tasks as assigned.

Profile of candidate

• Track record of managing global client relationships with identified opportunities for upselling and cross-selling;
• Strong understanding of TC services (SD WAN, SASE, Unified Communication & Collaboration, IPVN and other telecommunication products & Solutions) and in optimizing service delivery processes for efficient and effectiveness
• Excellent verbal and written communication to facilitate clear interactions with clients, partners and functional groups
• Proficient in prioritizing tasks to meet deadlines and service level agreements
• Flexible in responding to changing client demands and unexpected challenges
• Strong skills in managing and resolving conflicts that may arise during service delivery
• Team player, able to work effectively cross functionally with senior management and with local and cross border team members
• Excellent presentation and negotiation skills.
• Strong desire to win.

Other Requirements:

• Account Management and Service Delivery experience of minimum 10 years
• Preferably a varsity degree in engineering, business or economics
• Mandatory skills:
• Master Project Management (PMP/PMI)
  • ITIL4 Foundation

About The Opportunity

We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome.

Work Location: 25 Bukit Batok Crescent (The Elitist).

Pay Rate: $13/h
Commitment Period: 2 months (Extendable) , 4-5 days' week
Working Hours: 9am to 6pm.

What You'll Be Doing

• Responding to member enquiries via email under our managed Healthcare solutions.
• Providing excellent customer service in a professional and timely manner.
• Performing data entry tasks as required.
• Assisting with any other ad-hoc duties assigned.

What We Are Looking for

• Prior experience will be preferred but not necessary.
• Diploma in any discipline.
• Interest in understanding the landscape of managed Healthcare solutions.
• Able to commence work within a short notice.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

We are seeking a dedicated and experienced Preschool Principal to lead and inspire our early childhood education program. The ideal candidate will have a passion for working with young children and a commitment to creating a safe, nurturing, and engaging learning environment. Below are the key requirements for the position:

Job Description:

• Be responsible for the overall management of the preschool
• Plan and execute marketing ideas to boost centre enrolment (eg. open houses)
• Work closely with the Management Team to discuss overall goal-setting for the school and operational decisions
• Relay directions from the Management Team to staff accurately
• Ensure daily operations are in order and in compliance with licensing and other regulatory requirements including administration matters
• Be willing to cover classes in the event of manpower shortage
• Oversee curriculum planning and professional matters
• Mentor and guide teachers closely in all areas to facilitate collaborative approaches to learning, teaching and evaluation so as to improve overall performance standards and competencies
• Manage relationships with parents to ensure concerns, issues and feedback are addressed on a timely basis appropriately
• Determine requirements that must be met regarding licensing, health and safety regulations from the start and local regulatory agencies
• Plan and propose termly excursions and prepare budget and control budget expenditures

Job Requirements:

1. Diploma in Early Childhood Care & Education-Leadership (DECCE-L)

2. At least 2-3 years of experience as a Preschool Principal

3. Fluent in English and Chinese (spoken and written)

4. Efficient at executing and able to prioritise tasks

5. Excellent leadership and communication skills

Please whatsapp 8090 1816 and we will be in touch with you shortly.

The Case Manager for the Youth Service plays a pivotal role in driving positive change for individuals, families, and communities facing transitional challenges. This position involves providing direct services to clients and facilitating rehabilitation and reintegration efforts.

JOIN US if you are a strong team player looking for a career in youth rehabilitation and community work.

The primary scope of this role focuses on the Reformative Training Centre (Singapore Prison Service), with opportunities to engage in community outreach programs, the Singapore Boys’ Home, and other initiatives assigned by the Head of Department.

The Case Manager will be responsible for developing and implementing intervention plans based on professional knowledge, conducting casework, and leading various community development activities.

Key Responsibilities:

· Build and maintain professional relationships with clients and their families/caregivers.

· Conduct intake assessments to identify client needs and develop tailored intervention plans.

· Manage case plans, including regular reviews, follow-ups, and accurate documentation.

· Facilitate group programs, including psycho-educational and therapeutic sessions.

· Collaborate with external agencies for effective case management.

· Supervise and mentor junior staff and interns.

· Participate in professional supervision and undertake additional duties as assigned.

Requirements

· A minimum of a graduate diploma or degree in Social Work, Counselling, Psychology, Sociology, or a related field. A diploma in the same field with strong relevant experience may be considered.

· At least two years of case management experience, with a focus on at-risk youth, is highly preferred.

· Ability to work within time-based programs to achieve desired outcomes.

· Self-motivated, able to work independently, and an effective team player.

· Excellent interpersonal and communication skills for working with youth-at-risk, young offenders, and their families.

· Skilled in case assessment, engagement, intervention planning, and prompt reporting.

· Experience designing, planning, implementing, and managing group work and programs, particularly in prison, youth centre, or residential facility settings.

· Knowledge of community trends and best practices to improve program impact.

· Preferably trained in FAST (Family and Adult Support Tool) and/or YLS/CMI (Youth Level of Service/Case Management Inventory).

· Proficiency in English; ability to converse in Mandarin and/or Malay is a plus.

· Only Singaporeans

- Provide an integrated continuum of services for clients experiencing Family Violence which includes:
- Casework management and counselling service for clients with medium to high risk Family Violence concerns
- Intake and risk assessment of cases
- Planning, implementing and evaluating programmes to meet clients’ needs
- Group work ( support and psychoeducation groups )
- Community outreach and community development in combating Family Violence
- Networking and Capacity building initiatives to enhance stakeholder capability in addressing Family Violence
- Research to build domain-specific knowledge in the local context

Candidate Requirements

- Degree in Social Work or Counselling
- 0 to 4 years relevant working experience (prior experience in Family Violence Work preferred)
- Good command of English language
- Good interpersonal skills and communication skills
- Good team player

Core Competencies:

Ability in attending to and engaging with people, assessment of risk and needs, establishment of intervention plans, working with and linking with various community partners, planning and evaluation of programmes

Preferred achievements / characteristics:

-Diligence, integrity and resilience
-Passion for social work and social justice

Only short-listed candidates will be contacted for an interview.

We are actively seeking for a long term part-time administrator to share the working schedules with our existing administrators. He/She must be meticulous and able to do basic administrative duties, is well versed in MS Office and communicates well in English.

Able to commit for a minimum of 1 year. Students are welcomed to apply. Training will be provided.

Schedules:

Mondays-Thursdays:

4.30pm-9.30pm/10.00pm

Fridays:

5.00pm-9.30pm/10.00pm

Saturdays: 8.45am-5.30pm/6.00pm

Sundays:

9.00am-5.30pm

Please state the days that you could work in your resume. Thank you.

Full Time:

• 5 days work week
• Weds to Sun: 8am to 9pm

Service Crew Responsibilities / Requirements:

• Availability to work around peak hours, including early mornings, weekends, and holidays.
• Provide information and assistance (product or service) to customers.
• Monitor the surrounding condition
• Keep the work environment cleaning duties and responsibilities
• Maintain stock of goods
• Handle the customer's complaint

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.

Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

What to expect:

• Direct transport in to restaurant from Bedok MRT Station
• 5 day work week
• Join a dynamic, young and fun loving service team
• Excellent team culture and a defined career growth plan to develop yourself

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Responsibilities:

• Warmly greet parents and children and create a welcoming atmosphere.
• Assist with registration and check-ins for classes and events.
• Respond promptly to parents’ inquiries in person, via phone regarding class schedules, programs, and other centre-related information.
• Manage and update class bookings and attendance records.
• Assist with administrative tasks, including data entry and maintaining accurate records.
• Support the team in managing the reception area and ensuring it is clean and organized.
• Address and resolve minor complaints or escalate issues to the appropriate personnel.
• Provide information about ongoing promotions and upcoming events.
• Ensure a smooth flow of operations during peak hours, including guiding parents and children to designated areas.

Requirements:

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Prior experience in customer service or administrative roles is a plus.
• Ability to handle inquiries and concerns with professionalism and patience.
• Basic computer proficiency (e.g., Microsoft Office, email).
• Strong organizational skills and attention to detail.
• Comfortable working in a child-centric environment and interacting with children.
• Ability to commit to working on weekends and/or depending on the schedule.
• Preferably bilingual, able to speak both English and Chinese to assist a diverse range of parents effectively.

If you’re enthusiastic, organized, and love working with families and children, we’d love to hear from you!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least O/A/Diploma level in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

Work in a Shell petrol station at Bukit Panjang (772 Upp Bukit Timah Road).

Friendly and good attitude.

Polite and assist customers to pump petrol.

Can work safely.

Good attendance and punctual for work

Can work as a team.

Willing to help out team members and others.

Can keep station clean and well maintained.

Working hours : 3pm to 11pm

Position Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive specializing in Order Management. The successful candidate will play a pivotal role in ensuring a seamless order processing experience for our customers. The primary responsibility will be to manage and oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and exceptional customer satisfaction.

Key Responsibilities:

1. Order Processing:

• Receive and review customer orders, ensuring accuracy and completeness.
• Input orders into the system accurately and in a timely manner.
• Coordinate with various departments to ensure order fulfilment within specified timelines.
• Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date)
• Handle returns enquiries and provide clear guidance to customers on return process.
• Handle all claim matters on defects and wrong pricings, etc.

2. Customer Communication:

• Communicate with customers regarding order status, delivery timelines, and any relevant updates.
• Handle customer inquiries and concerns professionally and efficiently.
• Provide proactive communication to customers regarding any potential delays or issues.
• Follow up to resolve any issues that arises.

3. Issue Resolution:

• Investigate and resolve order-related issues promptly and effectively.
• Collaborate with cross-functional teams to address any challenges in the order fulfilment process,
• To resolve feedback and address operation challenges.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.

4. Documentation and Record Keeping:

• Maintain accurate and up-to-date records of customer orders, interactions, and resolutions.
• Prepare and maintain reports related to order processing metrics.

5. Collaboration:

• Work closely with the Sales, Warehouse, and Logistics teams to optimize order fulfilment processes.
• Collaborate with internal stakeholders to ensure alignment on customer expectations and delivery commitments.
• Foster a positive work environment.

Qualifications:

• Possess a Degree (Fresh graduate), Diploma or equivalent
• 5 years of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.
• Proficiency in using order management systems and related software.

Preferred Skills:

• Familiarity with order processing systems.
• Prior experience in a fast-paced customer service environment.
• Knowledge of supply chain and logistics processes.
• Ability to adapt to changing priorities and thrive in a dynamic work environment.

Duties and Responsibilities

• Provide quick, responsive, quality and consistent response via phone, WhatsApp chats, emails, live chat.
• Ensure calls pick up within 3 rings
• Promote our services and advise on company information to customers via phone
• Provide after sales services including resolve customer issues, gather customer feedbacks and ensure customer satisfaction
• Coordinate with the logistics team to ensure timely delivery of products and services to customers.
• Maintain and update customer databases, ensuring accuracy and completeness.
• Prompt customers relevant questions to determine nature of problems

Job Requirements

• Minimum "N"-Level/SPM
• Customer-focused mindset with good verbal communication skills
• No job experiences required. Training will be provided.

Job Description :

• Monday - Saturday (Office Hours 8.30am - 5.30pm)
• Option for 5 days and 6 days work week
• Career progression to Assistant Manager

Remuneration and Benefits

• Initial monthly remuneration of $2,600 - $3,000.
• 12-14 days of annual leave
• Fringe benefits include free music courses and medical insurance coverage.

Work Location
Bedok Headquarters (Nearest MRT: Tanah Merah/Simei/Tampines West)

Key Accountabilities

Location: Changi Business Park

• Organizes, coordinates and monitors customer order processing and products distribution (including, adherence to adequate standard operating procedures).
• A team player being able to rotate across various roles within function in absence of rest of team
• End to end order processing in the ERP system received via, electronic mail, phone or through other contact with the customer.
• Required to create and/or share report on daily basis
• Supervises quality of cooperation between CS and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to meet deliveries.
• Collects performance key performance indicators and reports on these including delivery performance and signals on trends.
• Evaluates and makes proposals for improvements on process efficiency, improvement on work processes, materials options etc. and implements in cooperation with the Manager.
• Acts as first escalation-level contact with customer for answers to customer questions and in attempting to resolve customer complaints.
• Ensures adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Determines and supervises process of registering / filing / archiving of customer service-related documentation.
• Co-ordinate with other functions to close customer queries.

Experience

• Diploma with min. 5 years experience in customer service role.
• Process driven to deliver incremental business efficiencies
• IT skills in MS Office and SAP, Advanced Excel knowledge required, Numerate, analytical and results oriented.
• Excellent communication skills at all levels, internally & externally. Customer service orientation, ability to lead a team, Advanced troubleshooting and multi-tasking skills, excellent organizational and time-management skills. Self-driven.
• Able to work 5 days a week (office-based)

*Join Our Team: Outdoor Service Engineer*

Are you a tech-savvy problem solver with a passion for the great outdoors? AV Media Pte Ltd is seeking an enthusiastic and skilled Outdoor Service Engineer to join our dynamic team.

*About Us:*

AV Media Pte Ltd is a leading provider of audiovisual solutions, serving prestigious clients including MOE schools and various government agencies. We pride ourselves on delivering top-notch services and innovative solutions.

*Position: Outdoor Service Engineer*

*Key Responsibilities:*

- Provide maintenance and support for audiovisual equipment at client locations.

- Troubleshoot and resolve technical issues efficiently and effectively.

- Ensure customer satisfaction by delivering excellent service.

- Collaborate with the team to improve service quality.

*Requirements:*

- Technical diploma or equivalent in a related field.

- Experience in audiovisual equipment maintenance and troubleshooting.

- Strong problem-solving skills and attention to detail.

- Excellent communication and interpersonal skills.

- Ability to work independently and manage time effectively.

- Valid driver's license.

*Benefits:*

- 5-day work week.

- Company-provided vehicle for service visits.

- Comprehensive training program.

- Attractive salary and benefits package.

- Opportunity to work with prestigious clients and advance your career.

*How to Apply:*

If you’re ready to take on an exciting challenge and be part of a forward-thinking company, send your resume and a cover letter to [email protected] with the subject line "Application for Outdoor Service Engineer."

Join us in making a difference through cutting-edge audiovisual solutions!

Responsibilities:

Customer Service (60%)

• Represent OMEGA in dealing with customers’ concerns.
• To provide quality support to customers’ technical enquiries.
• To communicate with customers on his needs and request for service.
• To perform repair, installation and commissioning of Marine Communication and Navigational equipment.
• To troubleshoot complex technical faults, report findings and communicate with Projects, Sales and customers for solutions and feedback.
• Interact with end-users to explain the failure mode in detail.
• Travel to customer sites as circumstances dictate; 60-70% of the time will travel around the globe to attend to break downs & repair onboard vessels; otherwise in Singapore supporting the same activities.

Internal Liaison (25%)

• Assist the project team in project executions; in providing technical expertise in field/site works.
• Be responsible for the tools and parts issued under his care.
• To observe and implement the company EHS policy; ensure compliance with all safety policies, practices and procedures at all times.
• Able to meet project deadlines and prioritizing tasks time to time as scheduled.
• Any other duties assigned by immediate Superior.

Reporting (15%)

• To report the jobs carried out in the standard service report form; report the productivity hours and tasks performed.
• To summarize service reports per project for team for submission to the Manager, Service.
• To report on team’s achievements on a monthly and quarterly basis.

Requirements:

• Degree in Electrical & Electronic Engineering or equivalent.
• Min 4 year of relevant working experience.
• Basic knowledge on Network System.
• Good Knowledge on one or two of the following: telecommunication, public announcement systems, navigation systems.
• Service oriented with analytical and problem-solving skills.
• Willing to travel and staying overseas for a period of up to 4 weeks.
• Able to work independently and meet schedules.

Be part of an established, exciting and expanding Group of F&B company with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal Full-Service Caterer since 2005.

The job scope of a Sales Consultant typically includes providing administrative support to the Sales departments. Some of the key responsibilities includes:

• Build rapport and communicate well with clients and answer all incoming queries (online, phone enquiries, etc)
• Assist to check and update orders into the system
• Plan and Create Sales quotations / confirmation orders in a timely fashion.
• Assist to update keying in of data in the ERP system
• Assist and ensure that all orders are prepared accurately to ensure 100% delivery success rate for all customers
• Administrative work to assist the team (Admin)
• Any other duties assigned by the Directors

Requirements:

• Min 2 year of experience.
• Good Command of MS Word & MS Outlook
• Strong, Good & Strategic Team Player yet able to work Independently
• Good Interpersonal skills
• Must be Meticulous & Always Accurate for all work done
• Quick-Thinking, Versatility to be able to Solve Problems
• Highly-Motivated & Experience in F&B Industry would be an advantage
• Ability to start ASAP would be an advantage

Job Info

• Attractive Salary Package - commensurate to work experience and qualifications
• Work in a Pleasant Working Environment
• Work Location: Bedok (take 17A from Bedok MRT – 2nd last stop)
• Staff lunch provided

Please email your updated resume to [email protected] for faster response with:

• Last & Expected Renumeration
• Earliest Availability for Interview & Commencement of Work
• Vaccination Status / COVID History

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Key Responsibilities:

· Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.

· Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.

· Provide solutions to resolve challenges while ensuring minimal impact on clients.

· Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.

· Demonstrates professionalism and empathy when handling challenging situations.

· Proactively identify recurring problems and suggest process improvements to prevent future occurrences.

· Maintain accurate documentation of escalated cases, resolutions, and follow-ups.

· Work closely with relevant departments to ensure smooth consistent service delivery.

· Provide feedback and insights to improve overall customer care processes.

· Assist with any other duties or projects assigned by the reporting officer.

Job Description: Junior Waiter

Location: Burrata Joy & Gustavo Lapasta

Address: 557 Bukit Timah Rd, #01-03, Crown Centre, Singapore 269694

Burrata Joy & Gustavo Lapasta is the go-to place for families, couples, and friends seeking authentic Italian cuisine. Known for generous portions of freshly made pizza, pasta, and burrata imported directly from Puglia, we offer hearty meals in a warm, welcoming atmosphere. Our team is led by Italian-born Outlet Manager Alessandro Piccirillo, who has been overseeing operations since our opening on November 4, 2024, with guidance from General Manager Walter Visioli, who defines our service culture and experience standards.

We are looking for a Junior Waiter to join our talented and passionate team to help us maintain the highest standards of service and guest satisfaction.

Responsibilities:

• Greet and assist guests in a friendly and professional manner.
• Take and serve food and beverage orders accurately and efficiently.
• Ensure tables are clean and properly set up before and after service.
• Provide menu recommendations and answer any guest queries about the dishes.
• Support the team in delivering an exceptional guest experience.
• Follow the guidelines and service standards set by the General Manager.
• Assist in maintaining cleanliness and organization in the dining area.

What We Are Looking For:

• A passionate and aspiring individual eager to learn and grow quickly.
• A team player who thrives in a collaborative environment.
• Someone ambitious with a passion for service and meeting new people.
• A candidate who understands our brand and aligns fully with its values.
• A personable and engaging individual who enjoys creating connections with customers.

What We Offer:

• 5.5-day work week schedule.
• 10 days starting Annual Leave per year (+1 day incremental per year).
• Annual performance bonus.
• Two staff meals provided per day.
• Casual uniform provided (T-shirt).
• Monthly incentives upon confirmation, based on sales targets.

Eligibility:

• Only Singaporeans, PRs, or LTVP+ candidates are eligible due to quota limitations.

How to Apply:

Send your CV to [email protected] or via WhatsApp at +65 9438 3062.

We look forward to welcoming passionate individuals to our team and growing together!

Overview:

We are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time! In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding attention to detail, be well-organized and efficient. You will be expected to learn and understand LWB’s products and to use your skills to solve problems and make a positive impact in your day-to-day work in the Customer Service Department.

Responsibilities include (but not limited to):

• Handle day to day customer order enquiries, order-taking, processing, verification, amendments and cancellation through multiple channels (hotline, email, social media)
• Create and maintain customer database
• Understand customer needs and provide accurate information and suggestions to enhance customers’ experience
• Communicate across departments to ensure that orders are fulfilled
• Follow up on outstanding orders and perform call back to customers if necessary
• Provide timely service recovery to resolve problems or issues and escalate if necessary
• Collect data and feedback from customers and close the customer feedback loop
• Work as a team to achieve set targets for sales and ensure that the call centre service quality level is met
• Other ad-hoc administrative duties assigned

Minimum qualifications

• Diploma in any discipline
• Experience in customer service or contact centre will be an added advantage

Requirements

• Customer-oriented with good interpersonal and communication skills
• Pleasant disposition and personality
• Possess a sense of urgency
• Good phone etiquette
• Attention to detail
• Team player who thrives in a fast-paced environment
• Able to prioritise tasks effectively